LG LROFC1104V User manual

OWNER'S MANUAL
FREEZER
Read this owner's manual thoroughly before operating the
appliance and keep it handy for reference at all times.
ENGLISH
LROFC1104V
MFL71737125
Rev.02_060221
www.lg.com
Copyright © 2021 LG Electronics Inc. All Rights Reserved.
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TABLE OF CONTENTS
2
3 IMPORTANT SAFETY
INSTRUCTIONS
3 READ ALL INSTRUCTIONS BEFORE USE
3WARNING
6CAUTION
7 PRODUCT OVERVIEW
7 Product Features
8 INSTALLATION
8 Before Installing
8 Choosing the Proper Location
9 Reversing Doors and Leveling
10 Turning on the Power
11 OPERATION
11 Before Use
12 Control Panel
12 Sabbath Mode
12 Storing Food
13 Handle
13 Drawers
14 Freezer Shelves
14 Icemaker
16 SMART FUNCTIONS
16 LG ThinQ Application
16 Smart Diagnosis™ Feature
17 MAINTENANCE
17 Cleaning
17 Air Filter
19 TROUBLESHOOTING
19 FAQs
19 Before Calling for Service
24 LIMITED WARRANTY
24 USA
28 Canada
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3IMPORTANT SAFETY INSTRUCTIONS
ENGLISH
IMPORTANT SAFETY INSTRUCTIONS
READ ALL INSTRUCTIONS BEFORE USE
Safety Messages
Your safety and the safety of others are very important.
We have provided many important safety messages in this manual and on your appliance. Always read and
follow all safety messages.
All safety messages will tell you what the potential hazard is, tell you how to reduce the chance of injury,
and tell you what may happen if the instructions are not followed.
WARNING
WARNING
• To reduce the risk of explosion, fire, death, electric shock, scalding or injury to persons when using this
product, follow basic precautions, including the following:
Installation
• To reduce the risk of injury to persons, adhere to all industry recommended safety procedures including
the use of long-sleeved gloves and safety glasses.
• Never attempt to operate this appliance if it is damaged, malfunctioning, partially disassembled, or has
missing or broken parts, including a damaged cord or plug.
• Only connect this product to a dedicated grounded electrical outlet rated for use with this product (115
V, 60 Hz, AC only). It is the user’s responsibility to replace a standard 2-prong wall outlet with a standard
3-prong wall outlet.
• Do not use an outlet that can be turned off with a switch. Do not use an extension cord.
• The appliance must be positioned for easy access to a power source.
• When moving the appliance, be careful not to roll over or damage the power cord.
• Contact an authorized service center when installing or relocating the appliance.
• Do not, under any circumstances, cut or remove the third (ground) prong from the power cord.
• Keep packing materials out of the reach of children. Packaging material can be dangerous for children.
There is a risk of suffocation.
• Do not install the appliance in a damp or dusty place where insulation on electrical parts may
deteriorate.
• Do not place the appliance in direct sunlight or expose it to the heat from heating appliances such as
stoves or heaters.
This is the safety alert symbol.
This symbol alerts you to potential hazards that can kill or injure you and others. All safety messages
will follow the safety alert symbol and either the word WARNING or CAUTION.
These words mean:
WARNING
You may be killed or seriously injured if you do not follow instructions.
CAUTION
You may be injured or cause damage to the product if you do not follow instructions.
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4IMPORTANT SAFETY INSTRUCTIONS
• Do not bend or pinch the power cord excessively or place heavy objects on it.
Operation
• This appliance is intended to be used in household and similar applications such as:
- staff kitchen areas in shops, offices and other working environments;
- farm houses and by clients in hotels, motels and other residential type environments;
- bed and breakfast type environments;
- catering and similar non-retail applications.
• This product is not to be used for special purposes such as the storage of medicine or test materials or
for use on ships, etc.
• DO NOT allow children to climb, stand, or hang on the appliance doors or on the shelves in the freezer.
They could damage the appliance and seriously injure themselves.
• Do not allow children to climb into the appliance. They could be trapped and suffocated.
• Children should be supervised to ensure that they do not play with the appliance.
• Keep fingers out of pinch point areas; clearances between the doors and cabinets are necessarily small.
Be careful closing doors when children are nearby.
• Do not touch frozen food or the metal parts in the freezer compartment with wet or damp hands. Doing
so may cause frostbite.
• Do not refreeze frozen food that has thawed completely. Doing so may result in a serious health hazard.
• Do not use an adapter plug or plug the power plug into a multi-outlet extension cord.
• If the supply cord is damaged, it must be replaced by the manufacturer or its service agent or a similarly
qualified person in order to avoid a hazard.
• Do not operate the appliance or touch the power cord with wet hands.
• Do not modify or extend the power cord.
• Do not use an uncertified power outlet. Do not plug appliance into a damaged wall outlet.
• Do not put hands, feet or other objects into the air vents or bottom of the appliance. Doing so could
result in personal injury or electric shock.
• In the event of a gas leak (propane/LPG), ensure the area is adequately ventilated and contact an
authorized service center before resuming use. Do not touch the appliance or power cord of the
appliance.
• Disconnect the power cord immediately and contact an authorized service center if there is a strange
noise, odor, or smoke coming from the appliance.
• Do not use any fuse (such as copper, steel wire, etc.) other than a standard fuse.
• Do not place or use an electrical appliance inside the freezer, unless it is of a type recommended by the
manufacturer.
• Do not put animals inside the appliance.
• Do not place heavy or fragile objects, liquid filled containers, combustible substances, or flammable
objects (such as candles and lamps) on the appliance.
• If connected to a circuit protected by fuses, use time delay fuse.
• Keep ventilation openings, in the appliance enclosure or in the built-in structure, clear of obstruction.
• Do not use mechanical devices or other means to accelerate the defrosting process, other than those
recommended by the manufacturer.
• Do not use electrical appliances inside the food storage compartments of the appliance, unless they are
of the type recommended by the manufacturer.
• Do not store explosive substances such as aerosol cans with a flammable propellant in this appliance.
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5IMPORTANT SAFETY INSTRUCTIONS
ENGLISH
Maintenance
• Do not use a hair dryer to dry the inside of the appliance.
• Do not light a candle to remove odors in the appliance.
• In the event of a refrigerant leak, move flammable objects away from the appliance. Ensure the area is
adequately ventilated and contact an authorized service center.
• Keep flammable materials and vapors, such as gasoline, away from the appliance.
• This appliance is not intended for use by persons (including children) with reduced physical, sensory or
mental capabilities, or lack of experience and knowledge, unless they have been given supervision or
instruction concerning use of the appliance by a person responsible for their safety.
• Unplug the power plug before cleaning or repairing the appliance.
• The freezer compartment lights are interior LED lighting, and service should be performed by a qualified
technician.
• Unplug the power plug immediately in the event of a blackout or thunderstorm.
• Turn the power off if water or dust penetrates into the appliance. Call a service agent.
• Do not store glass containers or soda in the freezer compartment. Contents may expand when frozen,
break the container and cause injury.
• Do not store, disassemble or repair the appliance yourself or allow unqualified personnel to do so.
Disposal
• Junked or abandoned appliances are dangerous, even if they are sitting for only a few days. When
disposing of the appliance, remove the packing materials from the door or take off the doors but leave
the shelves in place so that children may not easily climb inside.
• If disposing of an appliance, make sure the refrigerant and insulation foam are removed for proper
disposal by a qualified servicer. If you release the refrigerant or throw away the insulation foam, you
may be fined or imprisoned in accordance with the relevant environmental law. Insulation foam contains
flammable blowing gas.
• When discarding the appliance, remove the door gasket while leaving the shelves and bins in place, and
keep children away from the appliance.
Grounding Instructions
• Improper connection of the equipment-grounding conductor can result in a risk of electric shock. Check
with a qualified electrician or service personnel if you are in doubt whether the appliance is properly
grounded. Do not modify the plug provided with the appliance; if it will not fit the outlet, have a proper
outlet installed by a qualified electrician.
• Have a certified electrician check the wall outlet and wiring for proper grounding.
• Never unplug the appliance by pulling on the power cord. Always grip the plug firmly and pull straight
out from the outlet. Failure to do so may damage the power cord, resulting in a risk of fire and electric
shock.
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6IMPORTANT SAFETY INSTRUCTIONS
SAVE THESE INSTRUCTIONS
Risk of Fire and Flammable Materials
CAUTION
CAUTION
• To reduce the risk of minor or moderate injury to persons, malfunction, or damage to the product or
property when using this product, follow basic precautions, including the following:
Installation
• Do not install the appliance where there may be a danger of the unit falling.
• The appliance must be properly installed in accordance with the Installation Instructions.
Operation
• Do not use aerosols near the appliance.
• This appliance is intended to be used only in domestic and similar applications.
• Do not strike or apply excessive force to any glass surface. Do not touch glass surfaces if they are
cracked or broken.
• Do not overfill or pack items too tightly into door bins. Doing so may cause damage to the bin or
personal injury if items are removed with excessive force.
Maintenance
• Do not use strong detergents like wax or thinners for cleaning. Clean with a soft cloth.
• Remove foreign objects (such as dust and water) off the prongs of the power plug and contact areas. Do
not use a wet or damp cloth when cleaning the plug.
• Do not spray water directly on the inside or outside of the appliance.
• Do not clean glass shelves or covers with warm water when they are cold. They may break if exposed to
sudden temperature changes.
This appliance contains a small amount of isobutane refrigerant (R600a), which is combustible.
When transporting and installing the appliance, care should be taken to ensure that no parts
of the refrigerating circuit are damaged. Refrigerant squirting out of the pipes could ignite or
cause an eye injury. If a leak is detected, avoid any naked flames or potential sources of
ignition and air out the room in which the appliance is standing for several minutes.
In order to avoid the creation of a flammable gas air mixture if a leak in the refrigerating
circuit occurs, the size of the room in which the appliance may be sited depends on the
amount of refrigerant used. The room must be 10.8 square feet (1 square meter) in size for
every 8g of R600a refrigerant inside the appliance. The amount of refrigerant in your
particular appliance is shown on the identification plate inside the appliance. Never start up an
appliance showing any signs of damage. If in doubt, consult your dealer.
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7PRODUCT OVERVIEW
ENGLISH
PRODUCT OVERVIEW
Product Features
The images in this guide may be different from the actual components and accessories, which are subject
to change by the manufacturer without prior notice for product improvement purposes.
Interior
† This feature is only available on some models.
aHandle
Opens and closes the freezer door.
bIcemaker†
Stores ice produced by the manual icemaker.
• You can slide the icemaker along the shelf from side to side to any desired position.
cFreezer Shelves
Adjust the freezer shelves to fit large or tall items. The number of shelves may vary by model.
dIce Tray†
Manually produces and stores ice.
eFreezer Drawers
Store long-term frozen items. The number of drawers may vary by model.
Product Specifications
The appearance and specifications listed in this manual may vary due to constant product improvements.
Electrical requirements: 115 V, 60 Hz
Model Description Net weight
LROFC1104V Upright Freezer 168 lb (76 kg)
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8INSTALLATION
INSTALLATION
Before Installing
Installation Overview
Please read the following installation instructions
first after purchasing this product or transporting
it to another location.
aUnpacking the Freezer
bChoosing the Proper Location
cReversing Doors and Leveling
Unpacking the Freezer
WARNING
• Use two or more people to move and install the
appliance. Failure to do so can result in back
injury or other injury.
• The appliance is heavy. Protect the floor when
moving the appliance for cleaning or service.
Always pull the appliance straight out when
moving it. Do not wiggle or walk the appliance
when trying to move it, as floor damage could
occur.
• Keep flammable materials and vapors, such as
gasoline, away from the appliance. Failure to do
so can result in fire, explosion, or death.
NOTE
• Remove tape and any temporary labels from
your appliance before using. Do not remove any
warning labels, the model and serial number
label, or the Tech Sheet that is located under the
front of the appliance.
• To remove any remaining tape or glue, rub the
area briskly with your thumb. Tape or glue
residue can also be easily removed by rubbing a
small amount of liquid dish soap over the
adhesive with your fingers. Wipe with warm
water and dry.
• Do not use sharp instruments, rubbing alcohol,
flammable fluids, or abrasive cleaners to remove
tape or glue. These products can damage the
surface of your appliance.
• Reinstall or adjust shelves as needed. Freezer
shelves are installed in the shipping position.
Reinstall shelves according to your individual
storage needs.
Choosing the Proper
Location
Electricity
Use an individual, grounded outlet:115 Volts, 60
Hz, AC, 15 amps minimum.
WARNING
• Do not overload house wiring and cause a fire
hazard by plugging in multiple appliances in the
same outlet with the appliance.
• To reduce the risk of electric shock, do not install
the appliance in a wet or damp area.
Flooring
To avoid noise and vibration, the unit must be
installed and leveled on a solidly constructed floor.
If required, adjust the leveling legs to compensate
for the unevenness of the floor.
NOTE
• Installing on carpeting, soft tile surfaces, a
platform or weakly supported structure is not
recommended.
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9INSTALLATION
ENGLISH
Ambient Temperature
Install this appliance in an area where the
temperature is between 55 °F (13 °C) and 110 °F
(43 °C).
If the temperature around the appliance is too low
or high, cooling ability may be adversely affected.
Dimensions and Clearances
• Check the dimensions of the appliance and the
installation path to ensure there is sufficient
room to move the appliance through doors or
narrow openings.
• The installation location chosen for the
appliance should allow space behind the unit for
connections and airflow and space in front to
open the door.
• Too small of a distance from adjacent items may
result in lowered freezing capability and
increased electricity consumption charges.
• Remember to allow enough room in front of the
appliance to fully open the door.
Connecting the Freezer and
Refrigerator
This feature is only available on some models.
To install appliances in pairs, contact an LG
Electronics service center.
NOTE
• Service required to correct improper installation
is not covered by the warranty.
• Connecting the freezer and fridge may increase
energy consumption.
Reversing Doors and
Leveling
Reversing Doors
This feature is only available on some models.
Your appliance is designed with reversible doors
which can be assembled to open from either the
left or right side to suit your kitchen design.
-Dimension/
Clearance LROFC1104V
A Width 23 1/2" (595 mm)
B Height to Top of Case 73 1/4" (1860 mm)
C Depth 27 7/8" (707mm)
D Height to Top of
Hinge
73 1/4" (1862 mm)
E Back Clearance Minimum 2"
(Minimum 50 mm)
F Depth without Door 23 5/8" (600 mm)
G Depth (Total with
Door Open 90°)
48 1/4" (1225 mm)
H Front Clearance 24 5/8" (625 mm)
G
D
F
E
H
A
C
B
-Size
A Minimum 2" (Minimum
50 mm)
B 2" (50 mm)
C1/2"(11mm)
D 110°
E 64 3/4" (1643 mm)
D
E
A
BB
D
C
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10 INSTALLATION
Door reversal must be done by an authorized
installer or service person. If it is not, any damage
caused by improperly installed doors will not be
covered by the warranty.
Leveling the Freezer
If the appliance seems unsteady, or the doors do
not close easily, adjust the appliance’s tilt using the
instructions below.
1 Turn the leveling leg clockwise to raise that
side of the appliance or counterclockwise to
lower it.
2 Open the door and check to make sure that
the door closes easily.
Door Alignment
The appliance door has an adjustable nut, located
on the bottom hinge, to raise and lower the door
for proper alignment.
1 Open the door and use the wrench ato
loosen the keeper nut by turning it to the left.
2 Use the wrench bto adjust the height by
turning the adjustment hinge pin to the left or
to the right.
CAUTION
• Do not adjust the height of the appliance door
more than 1/8" (3 mm).
3 Use the wrench ato fasten the keeper nut by
turning it to the right.
NOTE
• Leveling the doors may not be possible when the
floor is not leveled, or is of weak or poor
construction.
• The appliance is heavy and should be installed
on a rigid and solid surface.
• Some timber flooring may cause levelling
difficulties if it flexes excessively.
Turning on the Power
After installing, plug the appliance’s power cord
into a 3-prong grounded outlet and push the
appliance into the final position.
CAUTION
• Connect to a rated power outlet.
• Have a certified electrician check the wall outlet
and wiring for proper grounding.
• Do not damage or cut off the ground terminal of
the power plug.
Position the Appliance
• Arrange the coil of tubing so that it does not
vibrate against the back of the appliance or
against the wall. Push the appliance back to the
wall.
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11OPERATION
ENGLISH
OPERATION
Before Use
Checklist
Clean the appliance.
Clean the appliance thoroughly and wipe off all dust that accumulated during
shipping.
CAUTION
• Do not scratch the appliance with a sharp object or use a detergent that
contains alcohol, a flammable liquid or an abrasive when removing any
tape or adhesive from the appliance. Remove adhesive residue by wiping it
off with your thumb or dish detergent.
• Do not peel off the model or serial number label or the technical
information on the rear surface of the appliance.
Open doors and drawers to ventilate the interior.
The inside of the appliance may smell like plastic at first. Remove any
adhesive tape from inside the appliance and open the door and the drawers
for ventilation.
Connect the power supply.
Check if the power supply is connected before use.
Wait for the freezer to cool.
Allow the appliance to run for at least two to three hours before putting food
in it. Check the flow of cold air in the freezer compartment to ensure proper
cooling.
CAUTION
• Putting food in the freezer before it has cooled could cause the food to
spoil, or a bad odor to remain inside the freezer.
The appliance makes a loud noise after initial operation.
This is normal. The volume will decrease as the temperature decreases.
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12 OPERATION
Control Panel
Depending on the model, some of the following functions may not be available.
The actual control panel may differ from model to model.
Control Panel Features
aVacation
Set the freezer to Vacation mode to reduce energy consumption when you are away from home for a
few days.
•PresstheVacation button to turn the function off or on. The LED stays lit when the function is on.
• When this function is on, the other buttons on the control panel are locked. When you return home,
remember to turn this function off to unlock the other buttons and return the freezer to its previous
temperature settings.
bFreezer
Indicates the set temperature of the freezer compartment in Celsius (°C). The default freezer
temperature is -19 °C (-2 °F). Press the Freezer button repeatedly to select a new set temperature from
-23 °C to -15 °C (- 7 °F to 5 °F).
cExpress Freeze
This function increases both ice making and freezing capabilities.
• To activate, press and hold the Express Freeze button until the LED lights up on the control panel.
• The function operates for about 24 hours, then turns off automatically.
• Stop the function manually by pressing and holding the button again.
NOTE
• When the freezer is in the Power Saving Mode, the display remains off until a door is opened or a button
is pressed. Once on, the display remains on for 20 seconds.
Sabbath Mode
Using the Sabbath Mode
Sabbath mode is used on the Jewish Sabbath and
holidays.
• To turn Sabbath mode on, touch the display to
activate it, then press and hold the Vacation and
Express Freeze buttons for 3 seconds until the
Vacation and Express Freeze indicators are ON.
• To turn Sabbath mode off manually, press and
hold the Vacation and Express Freeze buttons
for 3 seconds.
NOTE
• Sabbath mode automatically turns off after 96
hours.
• Once turned on, Sabbath mode is maintained
even after a power outage.
• Selecting Sabbath mode automatically turns off
the alarm functions.
Storing Food
NOTE
• If you are leaving home for a short period, like a
short vacation, the freezer should be left on.
Refrigerated foods that are able to be frozen will
stay preserved longer if stored in the freezer.
• If you are leaving the appliance turned off for an
extended period, remove all food and unplug
the power cord. Clean the interior, and leave the
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13OPERATION
ENGLISH
door open to prevent fungi from growing in the
freezer.
• If doors are opened or closed too often, warm
air may penetrate the freezer and raise its
temperature. This can increase the running costs
of the unit.
Storing Frozen Food
Check a freezer guide or a reliable cookbook for
further information about preparing food for
freezing or food storage times.
Freezing
Your freezer will not quick-freeze a large quantity
of food. Do not put more unfrozen food into the
freezer than will freeze within 24 hours (no more
than 2 to 3 pounds of food per cubic foot of freezer
space). Leave enough space in the freezer for air to
circulate around packages. Be careful to leave
enough room at the front so the door can close
tightly.
Storage times will vary according to the quality
and type of food, the type of packaging or wrap
used (how airtight and moisture-proof) and the
storage temperature. Ice crystals inside a sealed
package are normal. This simply means that
moisture in the food and air inside the package
have condensed, creating ice crystals.
NOTE
• Allow hot foods to cool at room temperature for
30 minutes, and then package and freeze.
Cooling hot foods before freezing saves energy.
• Do not store glass containers in the freezer.
Contents may expand when frozen, break the
container and cause injury.
Packaging
Successful freezing depends on correct packaging.
When you close and seal the package, it must not
allow air or moisture in or out. If it does, you could
have food odor and taste transfer throughout the
freezer and could also dry out frozen food.
Packaging recommendations
• Rigid plastic containers with tight-fitting lids
• Straight-sided canning/freezing jars
• Heavy-duty aluminum foil
• Plastic-coated paper
• Non-permeable plastic wraps
• Specified freezer-grade self-sealing plastic bags
Follow package or container instructions for
proper freezing methods.
Do not use
• Bread wrappers
• Non-polyethylene plastic containers
• Containers without tight lids
• Wax paper or wax-coated freezer wrap
• Thin, semi-permeable wrap
NOTE
• If you are leaving home for a short period, like a
short vacation, the appliance should be left on.
• If you are leaving the appliance turned off for an
extended period, remove all food and unplug
the power cord. Clean the interior, and leave the
door open to prevent fungi from growing in the
appliance.
• If doors are opened or closed too often, warm
air may penetrate the appliance and raise its
temperature. This can increase the running costs
of the unit.
Handle
The appearance or components of the appliance
may differ from model to model.
Using Easy Open Door
To easily open the door, hold the handle and
gently pull it to the right.
Drawers
Removing/Assembling the Drawers
1 Pull out the drawer to full extension, lift the
front up, and pull straight out.
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14 OPERATION
2 To reassemble, slightly tilt up the front, insert
the drawer into the frame and push it back
into place.
Freezer Shelves
The shelves in the freezer are adjustable to meet
individual storage needs.
Adjusting the shelves to fit items of different
heights will make finding the exact item you want
easier.
Detaching/Assembling Shelves
CAUTION
• Do not clean glass shelves with warm water
while they are cold. Shelves may break if
exposed to sudden temperature changes or
impact.
1 To detach, lift the rear of the shelf and pull it
out.
2 Tilt the shelf and remove it by pulling it out.
3 To assemble, slide the shelf into the guides
until it stops.
Icemaker
This feature is only available on some models.
Using the Icemaker
1 Hold the handle of the ice tray and pull it out.
2 Pour potable water to the water line. Do not
overfill with water or ice cubes will be difficult
to remove.
NOTE
• For quick freeze, press the Express Freeze
button on the control panel.
3 Place the ice tray back into position carefully.
4 Rotate the icemaker handle clockwise.
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15OPERATION
ENGLISH
5 To remove the ice bin, lift it slightly and pull.
NOTE
• Do not bend the ice tray. Doing so may result in
damage to the tray.
• To remove ice cubes easily, pour water on the
back of the tray or soak it in water before
removing ice cubes.
• The amount and shape of ice may vary according
to the environment (ambient temperature
around the appliance, frequency of the door
being opened, amount of food stored in the
appliance, water pressure, etc.).
• In the event of a power outage, throw away the
ice stored in the ice bin.
• You can remove the icemaker or ice storage bin
to create more space inside the freezer if you do
not use it.
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16 SMART FUNCTIONS
SMART FUNCTIONS
LG ThinQ Application
This feature is only available on models with the c
or dlogo.
The LG ThinQ application allows you to
communicate with the appliance using a
smartphone.
Installing the LG ThinQ Application
Search for the LG ThinQ application from the
Google Play Store or Apple App Store on a
smartphone. Follow instructions to download and
install the application.
LG ThinQ Application Feature
Smart Diagnosis
If you experience a problem while using the
appliance, this smart diagnosis feature will help
you diagnose the problem.
NOTE
• This information is current at the time of
publication. The application is subject to change
for product improvement purposes without
notice to users.
Smart Diagnosis™ Feature
This feature is only available on models with the c
or dlogo.
Use this feature to help you diagnose and solve
problems with your appliance.
NOTE
• For reasons not attributable to LGE’s negligence,
the service may not operate due to external
factors such as, but not limited to, Wi-Fi
unavailability, Wi-Fi disconnection, local app
store policy, or app unavailability.
• The feature may be subject to change without
prior notice and may have a different form
depending on where you are located.
Using Audible Diagnosis to
Diagnose Issues
Follow the instructions below to use the audible
diagnosis method.
• Launch the LG ThinQ application and select the
Smart Diagnosis feature in the menu. Follow
the instructions for audible diagnosis provided
in the LG ThinQ application.
1 Open the freezer door.
2 Hold the mouthpiece of your phone in front of
the speaker that is located on the right hinge
of the freezer door.
3 Press and hold the Freezer button for three
seconds while continuing to hold your phone
to the speaker.
4 After you hear three beeps, release the
Freezer button.
5 Keep the phone in place until the tone
transmission has finished. The display will
count down the time. Once the countdown is
over and the tones have stopped, the
diagnosis will be displayed in the application.
NOTE
• For best results, do not move the phone while
the tones are being transmitted.
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17MAINTENANCE
ENGLISH
MAINTENANCE
Cleaning
WARNING
• Use non-flammable cleaner. Failure to do so can
result in fire, explosion, or death.
CAUTION
• Do not use an abrasive cloth or sponge when
cleaning the interior and exterior of the
appliance.
• Do not place your hand on the bottom surface of
the appliance when opening and closing the
doors.
General Cleaning Tips
• The freezer sections defrost automatically;
however, clean freezer sections once a month to
prevent odors.
• Wipe up spills immediately.
• Unplug the appliance or disconnect power
before cleaning.
• Remove all removable parts, such as shelves.
• Use a clean sponge or soft cloth and a mild
detergent in warm water. Do not use abrasive or
harsh cleaners.
• Hand wash, rinse and dry all surfaces
thoroughly.
Exterior
For products with black stainless steel exterior,
spray glass cleaner on a clean microfiber cloth and
rub in direction of grain. Do not spray glass
cleaner directly at the display panel. Do not use
harsh or abrasive cleaners.
For products with a standard stainless steel
exterior, use a damp microfiber cloth and rub in
the direction of the grain. Dry with a paper towel
to avoid streaks. For stubborn stains and
fingerprints, use a few drops of liquid dish soap in
water, and rinse with hot water before drying. Do
not use abrasive or harsh cleaners.
Inside Walls
• Allow freezer to warm up so the cloth will not
stick.
To help remove odors, wash the inside of the
freezer with a mixture of baking soda and warm
water. Mix 2 tablespoons of baking soda to 1 quart
of water (26 g soda to 1 liter water.) Be sure the
baking soda is completely dissolved so it does not
scratch the surfaces of the freezer.
Door Liners and Gaskets
Use a clean sponge or soft cloth and a mild
detergent in warm water. Do not use cleaning
waxes, concentrated detergents, bleaches, or
cleaners containing petroleum on plastic parts.
Plastic Parts (Covers and Panels)
Use a clean sponge or soft cloth and a mild
detergent in warm water. Do not use glass
cleaners, abrasive cleansers, or flammable fluids.
These can scratch or damage the material.
Condenser Coils
Use a vacuum cleaner with a brush or crevice
attachment to clean the condenser cover and
vents. Do not remove the panel covering the
condenser coil area.
Air Filter
Reusing the Air Filter
You can remove the odors absorbed by the air
filter and reuse the filter.
1 To remove the air filter, pull out the drawers
at the bottom of the compartment first.
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18 MAINTENANCE
2 Press on the hook inside the top
compartment, and then take out the air filter.
3 Leave the filter in the sun to dry or use a hair
dryer. The filter is reusable.
• To increase deodorizing performance, a
natural palm wood material is attached to
the filter. If residue falls off, it will not harm
you and can be wiped off easily with a towel
or cloth.
CAUTION
• If you wash the filter with water, the filter
performance may deteriorate.
• Take care to insert the filter into the filter cover
facing the same direction it was when removed.
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19TROUBLESHOOTING
ENGLISH
TROUBLESHOOTING
FAQs
Frequently Asked Questions
Before Calling for Service
Review this section before calling for service; doing so will save you both time and money.
Cooling
Q: What are the best temperature settings for my freezer?
A: The default setting for the freezer is -2° Fahrenheit (-19° Celsius). Adjust these settings as necessary
to keep food at desired temperatures. Ice cream should be firm and ice cubes should not melt in the
freezer.
Q: How do I set the freezer temperatures?
A: Continually press the Freezer button on the control panel until the desired temperature appears. The
numbers will cycle from highest to lowest and then return to the highest again with continuous
pressing.
Problem Possible Cause & Solution
Appliance is not
cooling or has no
power.
A fuse in your home may be blown or the circuit breaker tripped. Or the appliance is
connected to a GFCI (Ground Fault Circuit Interrupter) outlet, and the outlet's circuit
breaker has tripped.
• Check the main electrical box and replace the fuse or reset the circuit breaker. Do not
increase fuse capacity. If the problem is a circuit overload, have it corrected by a qualified
electrician.
• Reset the circuit breaker on the GFCI. If the problem persists, contact an electrician.
The freezer control is set to OFF (some models).
• Turn the control ON. Refer to the Setting the Controls section for proper temperature
settings.
Freezer is in the defrost cycle.
• During the defrost cycle, the temperature of each compartment may rise slightly. Wait 30
minutes and confirm the proper temperature has been restored once the defrost cycle has
completed.
Appliance was recently installed.
• It may take up to 24 hours for each compartment to reach the desired temperature.
Appliance was recently relocated.
• If the appliance was stored for a long period of time or moved on its side, it is necessary
for the freezer to stand upright for 24 hours before connecting it to power.
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20 TROUBLESHOOTING
Cooling system runs
too much.
Appliance is replacing an older model.
• Modern appliances require more operating time but use less energy due to more efficient
technology.
Appliance was recently plugged in or power restored.
• The appliance will take up to 24 hours to cool completely.
The door is opened often or a large amount of food / hot food was added.
• Adding food and opening the door warms the freezer, requiring the compressor to run
longer in order to cool the freezer back down. In order to conserve energy, try to get
everything you need out of the freezer at once, keep food organized so it is easy to find,
and close the door as soon as the food is removed. (Refer to the Food Storage Guide.)
Doors are not closed completely.
• Firmly push the doors shut. If they will not shut all the way, the "Doors will not close
correctly or pop open" section in Troubleshooting.
Appliance is installed in a hot location.
• The compressor will run longer under warm conditions. At normal room temperatures (70
°F or 21 °C) expect your compressor to run about 40 % to 80 % of the time. Under warmer
conditions, expect it to run even more often. The appliance should not be operated above
110 °F (43 °C).
Condenser / back cover is clogged.
• Use a vacuum cleaner with an attachment to clean the condenser cover and vents. Do not
remove the panel covering the condenser coil area.
Interior moisture
buildup.
Doors are opened often or for long periods of time.
• When the doors are opened often or for long periods of time, warm, humid air enters the
compartment. This raises the temperature and moisture level within the compartment. To
lessen the effect, reduce the frequency and duration of door openings.
Doors are not closed correctly.
• See the "Doors will not close correctly or pop open" section.
Weather is humid.
• Humid weather allows additional moisture to enter the compartments when the doors are
opened leading to condensation or frost. Maintaining a reasonable level of humidity in the
home will help to control the amount of moisture that can enter the compartments.
Defrost cycle recently completed.
• During the defrost cycle, the temperature of each compartment may rise slightly and
condensation may form on the back wall. Wait 30 minutes and confirm that the proper
temperature has been restored once the defrost cycle has completed.
Food is not packaged correctly.
• Food stored uncovered or unwrapped, and damp containers can lead to moisture
accumulation within each compartment. Wipe all containers dry and store food in sealed
packaging to prevent condensation and frost.
Freezer section is too
cold.
Incorrect temperature control settings.
• If the temperature is too cold, adjust the control one increment at a time and wait for the
temperature to stabilize. Refer to the Control Panel for more information.
Frost or ice crystals
form on frozen food
(inside of sealed
package).
Condensation from food with a high water content has frozen inside of the food
package.
• This is normal for food items with a high water content.
Food has been left in the freezer for a long period of time.
• Do not store food items with high water content in the freezer for a long period of time.
Problem Possible Cause & Solution
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