Linksys Linksys SPA9000 Instruction Manual

ADMINISTRATION
GUIDE
Linksys Voice System
SPA9000 IP Telephony System
SPA400 PSTN VoIP Gateway with Integrated Voice Mail Server
SPA9x2 IP Phones

Table of Contents
Linksys Voice System Administration Guide i
Preface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vi
Document Audience vi
Firmware vii
Document Purpose and Contents viii
Document Conventions ix
Related Documentation ix
Finding Information in PDF Files xi
Finding Text in a PDF xi
Finding Text in Multiple PDF Files xi
Online Resources xiii
Copyright and Trademarks xiii
Technical Support xiii
Chapter 1: Getting Started . . . . . . . . . . . . . . . . . . . 13
Introduction to the Linksys Voice System 13
SPA9000 IP PBX 14
SPA400 SIP-PSTN Gateway and Voicemail Server 14
SPA900 Series IP Phones and Accessories 14
Deployment Scenarios 15
Deploying the LVS with PSTN Access and Local Voice Mail 16
Deploying the LVS with ITSP Service Only 17
Deploying the LVS with ITSP Service, PSTN Access and Local Voice Mail 18
ITSP Service, PSTN and ISDN Access and Local Voice Mail 19
Initial Installation, and Configuration 20
Chapter 2: Basic Administration of the SPA9000 . . . . . . . . . 21
Upgrading Firmware for the SPA9000 21
Connecting to the SPA9000 Administration Web Server 24
Saving or Discarding Changes SPA9000 24
Access Levels 25
Setting Passwords for User and Administrator Accounts 25
Configuring Basic Settings 26
Setting Up the WAN Connection for the SPA9000 26
Setting the Date and Time 27
Configuring Daylight Saving Time 27
SPA9000 Ethernet Port 28
LAN and Application Guidelines 28
Configuring Multicast Addressing and Group Paging 29
Collecting System Logs and Debug Information 31
Viewing Information about the SPA9000 33
Viewing Information about Client Stations 33
Using the Interactive Voice Response Unit 33
Using the IVR Menu 34
Entering a Password through the IVR 37
Chapter 3: Configuring the SPA9000 for ITSP Interoperability . . 39
About LVS and SIP 39
Network Address Translation (NAT) and Voice over IP (VoIP) 40
NAT Mapping with SIP-ALG Router 40
NAT Mapping with Session Border Controller 41

Table of Contents
Linksys Voice System Administration Guide ii
Configuring NAT Mapping with a Static IP Address 41
Configuring NAT Mapping with STUN 42
Firewalls and SIP 43
Configuring SIP Timer Values 44
Chapter 4: Configuring Phone Lines and Calling Routing Behavior 45
Configuring SPA9000 FXS Ports 45
Configuring Line Interfaces on the SPA9000 46
Configuring a Line Interface for ITSP Service 46
Configuring a Line Interface for a SPA400 (PSTN or Voice Mail) 48
Configuring Call Capacity for a Line Interface 51
Configuring Dial Plans 52
How the Dialed Digits are Processed 53
Digit Sequences 53
Digit Sequence Examples 55
Acceptance and Transmission the Dialed Digits 56
Editing the System Dial Plan 57
Entering a Phone Dial Plan 58
Entering the Line Interface Dial Plan 59
Setting the Timers for the Dial Plan 59
Managing the Line Selection for Outbound Calls 63
Line Availability 63
Configuring a Call Routing Rule 63
Entering a Call Routing Rule 65
Managing Caller ID Settings for Outgoing Calls 65
Managing Inbound Calls with the Contact List 66
Routing an Inbound Call to the Auto Attendant 66
Routing an Inbound Call to a Receptionist or Client Stations 66
Example Contact List Rules 66
Supporting Multiple DID Numbers Per Line Interface 68
An incoming call to the main number is answered by the Auto-Attendant, while calls
to the other nine DID numbers are routed to dedicated private extensions. 69
Supporting Direct Inward Dialing to Phone Extensions 69
Entering a Contact List Rule 70
Call Forwarding Support on SPA9000 71
Call Transfer Support on SPA9000 72
Call Forward Bridge Mode 72
Call Transfer Bridge Mode 72
Managing Inbound Calls with Hunt Groups 73
Hunt Group that Rings All Stations Simultaneously 73
Hunt Group that Rings Stations Individually 75
Managing Inbound Calls with Shared Line Appearances 77
About Shared Line Appearances 77
Chapter 5: Administering the SPA400 and Voice Mail Service . . 80
Connecting to the SPA400 Administration Web Server 80
Configuring the SPA400 Network Connection 81
Saving or Discarding Changes on the SPA400 82
Managing Access to the SPA400 Web-Based Configuration Utility 83
Upgrading the Firmware for the SPA400 84

Table of Contents
Linksys Voice System Administration Guide iii
Configuring a SPA400 to Interoperate with the SPA9000 85
Configuring a SPA400 for PSTN Access 87
Configuring a SPA400 for Voice Mail Service 87
Voice Mail Capacity 88
Configuring Local Voice Mail Service on a SPA400 88
Setting Up Voice Mail on Each Station 90
Enabling Remote Voice Mail Access (Optional) 93
Managing the Voice Mail Messages on the USB Key 94
Enabling Debugging on the SPA400 95
Chapter 6: Configuring Music on Hold . . . . . . . . . . . . . . 97
Using the Internal Music Source for Music On Hold 97
Using the Internal Music Source 97
Changing the Music File for the Internal Music Source 98
Restoring the Original Music File 98
Configuring a Streaming Audio Server 99
Using a Streaming Audio Server 99
Using the IVR with an SAS Line 100
Example SAS with MOH 100
Configuring the Streaming Audio Server 101
Chapter 7: Configuring the LVS Auto-Attendant . . . . . . . . 103
How the Auto Attendant Works 103
Working with the Auto Attendant Greetings 104
Using Pre-Recorded Prompts 104
Recording an Auto Attendant Prompt 105
Downloading Prompts 107
Writing an Auto Attendant Script 108
An Introduction to XML Scripting Grammar in AA Script Examples 109
Elements of XML Scripting Grammar 111
Auto Attendant XML Instructions Set 113
Entering an Auto Attendant Script 115
Configuring the DayTime, NightTime and Weekend/Holiday Auto Attendants 116
Configuring Dial Plans for the Auto Attendant 117
Chapter 8: Localization . . . . . . . . . . . . . . . . . . . . 118
Requirements for Localization 118
Localizing the SPA9000 Auto Attendant Prompts 118
Local Time Configuration 120
Configuring the SPA9000 and SPA9xx Call Progress Tones 120
Localizing the SPA400 Voice Mail Prompts 125
Localizing the SPA400 Call Disconnect Tones 126
Localizing the SPA400 Caller ID Method 128
Appendix A: Advanced Topics in LVS Administration . . . . . . . . 130
Technology Background 130
Session Initiation Protocol 130
SPA9000 Media Proxy 132
Using the SPA9000 with a Firewall or Router 133
SPA400 SIP-PSTN Gateway 133

Table of Contents
Linksys Voice System Administration Guide iv
SPA9000 Architecture 134
SIP-NAT Interoperation 135
Determining Whether the Router Uses Symmetric or Asymmetric NAT 136
Advanced Call Control and Routing 137
Configuring Vertical (Supplementary) Service Codes 137
Managing the Outbound Call Routing Groups 139
Configuring Outbound Call Codec Selection Codes 141
Advanced Topics for SPA400 Voice Mail Service 141
How Voicemail Works 142
Checking Voicemail from an External Number 142
Depositing Voicemail 143
Subscribing to Voicemail Notification 144
Remote Provisioning Features 145
Using Configuration Profiles 145
Client Auto-Configuration 146
Manual Client Configuration 147
Client Registration 149
Using the Upgrade URL 150
Using the Resync URL 151
Using the Reboot URL 151
Appendix B: SPA9000 Field Reference . . . . . . . . . . . . . . . 152
Router Tab 152
Status page 152
Wan Setup page 153
Lan Setup page and Application page 156
Voice tab 156
Info page 156
System page 159
SIP Page 160
Provisioning page 176
Regional page 176
FXS 1/2 page 189
Line 1/2/3/4 page 196
Appendix C: SPA400 Field Reference . . . . . . . . . . . . . . . . 203
Setup 203
Basic Setup 203
SPA9000 Interface 204
Voice 205
Voicemail Server 208
Voicemail Users 209
Administration 209
Management 209
Factory Default 210
USB Setting 210
Firmware Upgrade 210
Reboot 210
Status 211
Gateway 211
Event Logs 212

Table of Contents
Linksys Voice System Administration Guide v
Set Log Level 212
Tone 212
Appendix D: Warranty Information . . . . . . . . . . . . . . . . 214
Limited Warranty 214
Exclusions and Limitations 214
Obtaining Warranty Service 215
Technical Support 215
Appendix E: Regulatory Information . . . . . . . . . . . . . . . . 216
Federal Communications Commission Interference Statement 216
Industry Canada Statement 216
Règlement d’Industry Canada 216
EC Declaration of Conformity (Europe) 217
User Information for Consumer Products Covered by EU Directive 2002/96/EC on Waste
Electric and Electronic Equipment (WEEE) 217
Appendix F: Safety Information . . . . . . . . . . . . . . . . . . 224
Meaning of the Warning Symbol 224
General Safety Information 224
Power Safety Information 225
Appendix G: Software License Agreement . . . . . . . . . . . . . 227
Software in Linksys Products: 227
Software Licenses: 227
Schedule 1 Linksys Software License Agreement 227
Schedule 2 229
Schedule 3 234
Appendix H: Contacts . . . . . . . . . . . . . . . . . . . . . . . 237
Appendix I: Acronyms . . . . . . . . . . . . . . . . . . . . . . . 238
Appendix J: Glossary . . . . . . . . . . . . . . . . . . . . . . . . 241

Linksys Voice System Administration Guide vi
Document Audience
Preface
The Linksys Voice System Administration Guide is intended to help VARs and Service Providers to
manage and configure the Linksys Voice System (LVS). This preface provides helpful
information about this guide and other resources that are available to you. Before you begin to
use this guide, refer to the following topics:
•”Document Audience,” on page vi
•”Document Purpose and Contents,” on page viii
•”Document Conventions,” on page ix
•”Related Documentation,” on page ix
•”Finding Information in PDF Files,” on page xi
•”Online Resources,” on page xiii
•”Copyright and Trademarks,” on page xiii
Document Audience
This document is written for the following audience:
• Service providers offering services using LVS products
• VARs and resellers who need LVS configuration references
• System administrators or anyone who performs LVS installation and administration
Note This guide does not provide the configuration information required by
specific service providers. Please consult with the service provider for
specific service parameters.

Linksys Voice System Administration Guide vii
Firmware
Firmware
This guide supports the following firmware releases. The installed firmware must be at least the
indicated in the table below.
Product Firmware Version
SPA9000 5.1.9
SPA400 1.0.1.4
SPA922/SPA942 5.2.5
SPA962 5.2.8
SPA901 5.1.5
SPA921/SPA941 5.1.8

Linksys Voice System Administration Guide viii
Document Purpose and Contents
Document Purpose and Contents
This document provides information that an administrator needs to configure the Linksys Voice
System, which typically consists of a SPA9000 IP PBX, one or more SPA900 Series IP phones, and
the optional SPA400 PSTN gateway and voice mail server. This guide focuses primarily on the
tasks that an administrator performs to configure a SPA9000 with the SPA9000 administration
web server.
NOTE: This guide does not cover initial installation and configuration, SPA900 Series phone
configuration, the Setup Wizard, or provisioning. See ”Related Documentation,” on page ix.
The information in this guide is organized into the following chapters and appendices:
Chapter 1, "Getting Started." This chapter introduces you to the Linksys Voice System
(LVS) by describing the components and presenting
several deployment scenarios.
Chapter 2, "Basic
Administration of the SPA9000."
This chapter introduces you to basic administrative tasks
using the SPA9000 administration web server and the
Interactive Voice Response Unit.
Chapter 3, "Configuring the
SPA9000 for ITSP
Interoperability"
This chapter provides configuration details for the
purpose of helping you to ensure that your infrastructure
properly supports the LVS.
Chapter 4, "Configuring Phone
Lines and Calling Routing
Behavior"
This chapter describes many features that you can
configure on the SPA9000 to ensure smooth handling of
all inbound and outbound calls, and ease of use.
Chapter 5, "Administering the
SPA400 and Voice Mail Service"
This chapter guides you through the process of
configuring and managing the SPA400 for PSTN access
and voice mail service.
Chapter 6, "Configuring Music
on Hold"
This chapter explains how to configure Music on Hold
using either a music file or streaming audio.
Chapter 7, "Configuring the LVS
Auto-Attendant"
This chapter describes how to configure the LVS Auto
Attendant using the IVR, and XML scripting.
Chapter 8, "Localization" You can localize your LVS with the language files, tones,
and ring patterns that are appropriate for your region.
Appendix A, "Advanced Topics
in LVS Administration"
This appendix provides technical information that is
useful to individuals who want a better understanding of
how the LVS works.
Appendix B, "SPA9000 Field
Reference"
This appendix describes the fields on each page of the
SPA9000 administration web server.
Appendix C, "SPA400 Field
Reference"
This appendix describes the fields on each page of thes of
the SPA400 administration web server.

Linksys Voice System Administration Guide ix
Document Conventions
Document Conventions
The following are the typographic conventions used in this document.
Related Documentation
This LVS Administration Guide is part of a complete suite of documentation that is available to
assist you in using and configuring Linksys devices. The following documents are of special
interest to LVS administrators.
Note These documents and more are available at Linksys.com.
Typographic Element Meaning
Boldface May indicate either of the following:
• A user interface element that you need to click, select, or
otherwise act on
• A literal value to be entered in a field.
Italic May indicate either of the following:
• A variable that should be replaced with a literal value.
• The name of a page, section, or field in the user interface
Monospaced Font Indicates code samples or system output.
Document Title Description Intended Audience
Linksys Voice System
Installation and
Configuration Guide
•Networkdesign
considerations and site
preparation
• Switch configuration
• Initial installation and
configuration of the LVS
components
• SPA9000, SPA400,
SPA900 series IP phones
VARs and Service Providers
Linksys Phone
Administration Guide
•Configurationand
management of IP
phones
• Deployment options
with or without the
SPA9000 IP PBX
• SPA9x2 series IP phones
VARs and Service Providers

Linksys Voice System Administration Guide x
Related Documentation
Linksys SPA9x2 Phone User
Guide
• Phone setup
• Phone features
• SPA9x2 series IP phones
VARS and phone end-users
Linksys Analog Telephone
Adapter Administration
Guide
• Administration and use
of Linksys ATAs
• PAP2T, SPA2102,
SPA3102, SPA8000,
AG310, RTP300, WRP400,
and WRTP54G
VARS, system administrators,
and Service Providers
Linksys Provisioning Guide • Provisioning LVS
components
Service Providers only
SPA9000 FAQS Specifica-
tion, Troubleshooting,Con-
figuration, and General
Specifications
Answers to Frequently Asked
Questions, within the Easy
Answers Knowledge Base at
www.linksys.com/kb
VARs and Service Providers
Document Title Description Intended Audience

Linksys Voice System Administration Guide xi
Finding Information in PDF Files
Finding Information in PDF Files
The PDF Find/Search tool lets you find information quickly and easily online. You can:
• Search an individual PDF.
• Search multiple PDFs at once (for example, all PDFs in a specific folder or disk drive).
• Perform advanced searches.
Finding Text in a PDF
1. Enter your search terms in the Find box on the toolbar.
Note By default, the Find tool is available at the right end of the Acrobat
toolbar. If the Find tool does not appear, choose Edit > Find.
2. Optionally, click the arrow next to the Find text box to refine your search by choosing
special options such as Whole words only.
3. Press Enter. Acrobat displays the first instance of the search term. Press Enter again to
continue to more instances of the term.
Finding Text in Multiple PDF Files
The Search window lets you search for terms in multiple PDF files that are stored on your PC or
local network. The PDF files do not need to be open.
1. Start Acrobat Professional or Adobe Reader.
2. Choose Edit > Search, or click the arrow next to the Find box and then choose Open Full
Acrobat Search.
3. In the Search window, complete the following steps:
a. Enter the text that you want to find.
b. Choose All PDF Documents in.
c. From the drop-down box, choose Browse for Location. Then choose the location on
your computer or local network, and click OK.

Linksys Voice System Administration Guide xii
Finding Information in PDF Files
d. If you want to specify additional search criteria, click Use Advanced Search Options,
and choose the options you want.
e. Click Search.
4. When the Results appear, click + to open a folder, and then click any link to open the file
where the search terms appear.
Note For more information about the Find and Search functions, see the
Adobe Acrobat online help.

Linksys Voice System Administration Guide xiii
Online Resources
Online Resources
Website addresses in this document are listed without http:// in front of the address because
most current web browsers do not require it. If you use an older web browser, you may have to
add http:// in front of the web address.
Copyright and Trademarks
Technical Support
A list of technical support phone numbers and websites is available in Appendix H, "Contacts."
Resource Link
Linksys www.linksys.com
Linksys International www.linksys.com/international
Glossary www.linksys.com/glossary
Network Security www.linksys.com/security
Linksys is a registered trademark or trademark of
Cisco Systems, Inc. and/or its affiliates in the U.S.
and certain other countries. Copyright © 2008
Cisco Systems, Inc. All rights reserved. Other
brands and product names are trademarks or
registered trademarks of their respective
holders.

Linksys Voice System Administration Guide 13
1Introduction to the Linksys Voice System
Getting Started
Getting Started
This chapter introduces you to the Linksys Voice System (LVS) by describing the components
and presenting several deployment scenarios.
• ”Introduction to the Linksys Voice System,” on page 13
•”Deployment Scenarios,” on page 15
•”Initial Installation, and Configuration,” on page 20
Introduction to the Linksys Voice System
The LVS is an affordable and feature-rich voice over IP (VoIP) telephone system that is designed
especially for small businesses. The LVS uses standard TCP/IP protocols and can provide global
connectivity through any Internet Telephony Service Provider (ITSP) that supports Session
Initiation Protocol (SIP).
At minimum, the LVS includes a SPA9000 IP PBX and one or more SPA900 series IP phones.
These devices are connected through a switch to a local area network. With an Internet
connection, the LVS can subscribe to ITSP services to take advantage of low calling rates. With
the optional SPA400, the LVS can connect to the Public Switched Telephone Network (PSTN) to
support legacy phone lines. Figure 1-1 illustrates the LVS Solution in a typical deployment.
Figure 1-1 The Linksys Voice System (LVS) with the SPA9000 and SPA400
SPA9xx IP Phones
SLM224P Switch SPA9000 IP PBX
WRV200 Router
Internet
Integrated
Access Device
Analog
Phone Lines
SPA400
for Voice Mail
SPA400
for PSTN Access
Analog Phones
or Fax Machines

Linksys Voice System Administration Guide 14
Introduction to the Linksys Voice System
Getting Started
SPA9000 IP PBX
The SPA9000 is an IP PBX that supports up to 16 phones. It also has a built-in Analog Telephone
Adapter (ATA) with two FXS ports for analog telephones, fax devices, or an external music
source for the music on-hold service. Devices connected to the FXS ports are not included in
the licence's device count.
The SPA9000 has four line interfaces, which can be configured in any combination for ITSP
service, ISDN access, SPA400 PSTN access, or SPA400 voice mail service. A different ITSP account
can be configured on each line interface. If a service provider supplies a group of sequential
direct inward dial (DID) phone numbers (such as 408-555-0100 through 555-0145) the SPA9000
can support all of the assigned numbers on a single line interface.
The SPA9000 includes an Auto Attendant service that plays pre-recorded voice messages to
offer the caller a menu of choices and to direct the call. When the Auto-Attendant is enabled, it
parses and operates on user input (key presses that produce DTMF tones) following the rules
specified in the Auto Attendant script on the SPA9000.
SPA400 SIP-PSTN Gateway and Voicemail Server
The SPA400 provides a SIP-PSTN gateway for voice connectivity between the PSTN and the
local client stations that are connected to the SPA9000. It also includes an integrated voice mail
application that supports up to 32 voice mail accounts with customized greetings, providing
LVS users the ability to receive and playback voice mail messages.
Each SPA400 occupies one of the four line interfaces on the SPA9000. The SPA400 has four ports
for that can be connected to PSTN or ISDN lines.
SPA900 Series IP Phones and Accessories
Linksys provides a variety of IP phones to meet the needs of small businesses. Table 1-1
provides a comparison of the available models.
NOTE: This guide explains how to configure the SPA9000 and the SPA400 to support the calling
features on the phones. For more information about the phones, see the Linksys Phone
Administration Guide and the Linksys SPA9x2 Phone User Guide.
Table 1-1 Linksys SP900 Series IP Phones and Accessories
Product RJ-45 Voice Lines Additional Features/
Notes
SPA922* 2 1 One-line IP phone with
Power over Ethernet (PoE)
support

Linksys Voice System Administration Guide 15
Deployment Scenarios
Getting Started
* NOTE: SPA922, SPA942, SPA962 do not include an external power adapter as they support
Power over Ethernet (802.3af). If the phones are connected to a non-POE switch, the PA100
power adapter is required.
Deployment Scenarios
The LVS can meet the calling needs of many small businesses. Various deployment scenarios
are possible. This section includes the following examples:
•”Deploying the LVS with PSTN Access and Local Voice Mail,” on page 16
•”Deploying the LVS with ITSP Service Only,” on page 17
•”Deploying the LVS with ITSP Service, PSTN Access and Local Voice Mail,” on page 18
SPA932 — — Attendant console (sidecar)
for SPA962 with 32 buttons
and LEDs for monitoring
and call transfer
SPA942* 2 4 Four-line IP phone with
Power over Ethernet (PoE)
support
SPA962* 2 6 Six-line IP Phone with high-
resolution color display
and Power over Ethernet
(PoE) support
POES5 1 N/A Provides an 802.3af PoE
port for connection back to
a PoE switch for SPA9000,
SPA400 and SPA9x1
phones
WBP54G 1 N/A Converts your IP phone
into a wireless device, so it
can connect to your
wireless network without
an Ethernet cable
Product RJ-45 Voice Lines Additional Features/
Notes

Linksys Voice System Administration Guide 16
Deployment Scenarios
Getting Started
•”ITSP Service, PSTN and ISDN Access and Local Voice Mail,” on page 19
Deploying the LVS with PSTN Access and Local Voice Mail
In this scenario, the customer requires a robust phone system but is not using VoIP services. The
LVS is deployed with a SPA9000 IP PBX, one SPA400 for PSTN access with four FXO ports, and
another SPA400 for local voice mail service. Optionally, analog phones or fax machines (not
illustrated) can be connected to the two phone ports on the SPA9000.
SPA9xx IP Phones
SLM224P Switch SPA9000 IP PBX
Analog
Phone Lines
SPA400
for Voice Mail
SPA400
for PSTN Access

Linksys Voice System Administration Guide 17
Deployment Scenarios
Getting Started
Deploying the LVS with ITSP Service Only
In this scenario, a customer has no legacy telephone numbers and does not require local voice
mail (either needs no voice mail at all or has voice mail hosted by the ITSP). The LVS is deployed
with the SPA9000 IP PBX, VoIP service, and four SPA9x2 series phones. Four phones are
connected at this time, but the LVS can be expanded to include 16 SPA9xx IP phones.
Optionally, analog phones or fax machines (not illustrated) can be connected to the two phone
ports on the SPA9000.
SPA9xx IP Phones
SLM224P Switch
SPA9000 IP PBX
WRV200 Router
Internet
Integrated
Access Device

Linksys Voice System Administration Guide 18
Deployment Scenarios
Getting Started
Deploying the LVS with ITSP Service, PSTN Access and Local Voice Mail
In this scenario, the customer wants to use ITSP service for reduced long distance fees but
needs to support legacy local telephone numbers (for example, to receive calls over the
original legacy telephone number, or to route local telephone calls). This customer also prefers
local voice mail service. The LVS is deployed with the SPA9000 IP PBX, VoIP service, one SPA400
unit for voice mail service, another SPA400 units for PSTN access with four FXO ports, and up to
16 SPA900 series phones. Optionally, analog phones or fax machines (not illustrated) can be
connected to the two phone ports on the SPA9000.
SPA9xx IP Phones
SLM224P Switch SPA9000 IP PBX
WRV200 Router
Internet
Integrated
Access Device
Analog
Phone Lines
SPA400
for Voice Mail
SPA400
for PSTN Access