Altigen Center User manual

Center™
AltiView™, AltiAgent™,and AltiSupervisor™
for AltiWare Open Edition (OE) Release 4.0
User Guide
Revised 09/2000 4504-0001-4.0

WARNING!
Toll fraud is committed when individuals unlawfully gain access to customer
telecommunication systems. This is a criminal offense. Currently, we do not know
of any telecommunications system that is immune to this type of criminal activity.
AltiGen Communications, Inc. will not accept liability for any damages, including
long distance charges, which result from unauthorized and/or unlawful use.
Although AltiGen Communications, Inc. has designed security features into its
products, it is your sole responsibility to use the security features and to establish
security practiceswithin your company, includingtraining,security awareness, and
call auditing.
NOTICE
While every effort has been made to ensure accuracy, AltiGen Communications,
Inc. will not be liable for technical or editorialerrors or omissions contained within
the documentation. The information contained in this documentation is subject to
change without notice.
This documentation may be used only in accordance with the terms of the AltiGen
Communications, Inc. License Agreement.
AltiGen Communications, Inc.
47427 Fremont Blvd.
Fremont, CA 94538
Telephone: [phone]
Fax: [phone]
E-mail: [e-mail]
Web site: www.altigen.com
TRADEMARKS
AltiGen, AltiServ, AltiWare, AltiSpan, AltiReach, AltiLink, AltiConsole,
AltiAdmin, AltiView,AltiAgent,AltiSupervisor, Center,Zoomerang and Dynamic
Messaging are trademarks or registered trademarks of AltiGen Communications,
Inc.
All other brand names mentioned are trademarks or registered trademarks of their
respective manufacturers.
Copyright © AltiGen Communications, Inc. 2000. All rights reserved.
Printed in U.S.A. 09/2000 Part Number 4504-0001-4.0

Table of Contents
Center 4.0 User Guide iii
Contents
WARRANTY. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . VII
CHAPTER 1
Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Client System Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Session Licensing and License Upgrade Procedures . . . . . . . . . . . . 2
Installation and Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Pre-Installation Checklist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Installing Center on a Client System . . . . . . . . . . . . . . . . . . . . . . 4
Installing AltiView Voice Mail Service on AltiServ . . . . . . . . . . 4
Uninstalling Center. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Uninstalling AltiView Voice Mail Service at AltiServ . . . . . . . . 5
Microsoft Outlook Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
ACT/GoldMine Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
CHAPTER 2
Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Logging In . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Logging in from a Remote Location (IP Extension) . . . . . . . . . . . . 9
Hiding or Exiting Center . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Using the Windows Tray Phone Icon. . . . . . . . . . . . . . . . . . . . . 10
Resizing the Display. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Call States . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Error Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
CHAPTER 3
Using Center as a Desktop User . . . . . . . . . . . . . . . . . . . . . . 15
About the Main Window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
About the Calls List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Handling Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Dialing By Number. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Dialing By Name or Extension. . . . . . . . . . . . . . . . . . . . . . . . . . 18
Dialing Speed Dial Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Placing Calls on Hold. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Table of Contents
iv Center 4.0 User Guide
Using Call Waiting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Transferring Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Sending Calls to Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Conferencing Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Using Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
About the Voice Mail Window . . . . . . . . . . . . . . . . . . . . . . . . . 23
Listening to Your Voice Mail. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Saving Remotely or Locally. . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Deleting the Message. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Returning the Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Attaching a Memo . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Forwarding Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Working with Voice Mail Groups (Distribution Lists) . . . . . . . 27
Creating a VM Group. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Changing a VM Group. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Deleting a Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Monitoring Extension Activity . . . . . . . . . . . . . . . . . . . . . . . . . 30
Choosing Extensions to Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Reading the Monitor List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Viewing the Call History . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
CHAPTER 4
Using Center as a Workgroup Agent . . . . . . . . . . . . . . . . . .35
Logging In . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Logging Out or Changing Workgroups . . . . . . . . . . . . . . . . . . . . . 36
About the Main Window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Call Handling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Setting Status to Ready or Not Ready . . . . . . . . . . . . . . . . . . . . 38
Viewing, Sharing, or Pushing Data . . . . . . . . . . . . . . . . . . . . . . 38
Using Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Monitoring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
selecting the Workgroups to Monitor. . . . . . . . . . . . . . . . . . . . . 41
Reading the Monitor List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Viewing a Call History. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Viewing Workgroup Statistics. . . . . . . . . . . . . . . . . . . . . . . . . . 42
Viewing Queues. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Table of Contents
Center 4.0 User Guide v
CHAPTER 5
Using Center as a Supervisor . . . . . . . . . . . . . . . . . . . . . . . . 45
Logging In . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Viewing Group Statistics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Viewing Agent Statistics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Viewing a History of Agent Activity . . . . . . . . . . . . . . . . . . . . . 49
Viewing Agent Current Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Monitoring—Listening in and Barging In . . . . . . . . . . . . . . . . . 51
Viewing the Queues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
CHAPTER 6
Configuring Your Station Settings . . . . . . . . . . . . . . . . . . . . 53
Apply Button and OK Button. . . . . . . . . . . . . . . . . . . . . . . . . . . 53
General Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Default Trunk Access. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Voice Mail Play Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Screen Pop and Auto Close . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Accessing Databases. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Call Handling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
One Number Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Message Notifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Station Speed Dialing Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Adding or Editing Station Speed Entries . . . . . . . . . . . . . . . . . . 64
System Speed Dialing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
INDEX . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

Table of Contents
vi Center 4.0 User Guide

Center 4.0 User Guide vii
Warranty
Coverage
AltiGen Communications warrants its hardware products to be free from
defects in material and workmanship during the warranty period. If a
product proves to be defective in material or workmanship during the
warranty period, AltiGen Communications will, at its soleoption, repair,
refund or replace the product with a like product.
Length of Warranty
All AltiGen Communications products are warranted for one (1) year for
all parts from the date of the first consumer purchase.
Who the Warranty Protects
This warranty is valid only for the first consumer purchaser.
What the Warranty Does Not Cover
1. Anyproduct on which the serial number has been defaced,modified or
removed.
2. Damage, deterioration or malfunction resulting from:
a. Accident, misuse, neglect, fire, water, lightning, or other acts of
nature, unauthorized product modification, or failure to follow
instructions supplied with the product.
b. Repair or attempted repair by anyone not authorized by AltiGen
Communications.
c. Any damage of the product due to shipment.
d. Removal or installation of the product.
e. Causes external to the product, such as electric power fluctuations
or failure.
f. Use of supplies or parts not meeting AltiGen Communications’
specifications.
g. Normal wear and tear.
h. Any other cause which does not relate to a product defect.
i. Removal, installation, and set-up service charges.

Warranty
viii Center 4.0 User Guide
Service
End user customers should contact your Authorized AltiGen Dealer for
service.
Authorized AltiGen Dealers must follow the steps below for service:
1. Take or ship the product, prepaid, to your AltiGen distributor or to
AltiGen Communications, Inc.
All materials being returned to AltiGen must have an associated RMA
number. RMA numbers are issued by AltiGen Customer Service and
can be obtained by calling 1-888-ALTIGEN (258-4436) or faxing an
RMA form (See Appendix C) to 510-252-9738, attention to Customer
Service. AltiGen reserves theright to refuse return of any material that
does not have an RMA number. The RMA number should be clearly
marked on the outside of the box in which the material is being
returned. Please see the example below:
Attn.: RMA # 123
AltiGen Communications, Inc.
47427 Fremont Blvd.
Fremont, CA 94538
Upon authorization of return, AltiGen will decide whether the
malfunctioning product will be repaired or replaced.
2. To obtain warranty service, you will be required to provide:
a. the date of purchase
b. serial number of the product
c. your name and company name
d. your shipping address
e. a description of the problem.
3. For additional information contact your AltiGen Dealer or AltiGen
Communications, Inc. directly at 1-888-ALTIGEN (258-4436) or via
e-mail at [e-mail].
Limitation of Liability
Except for personal injury, direct damages to tangible personal property
proximately caused by AltiGen products and liability otherwise expressly
assumed in a written agreement signed by AltiGen, the liability of AltiGen,
its affiliates, suppliers, and authorized resellers for any claims, losses,
damages, or expenses from any cause whatsoever (including acts of
omission of third parties), regardless of the form of action, whether in

Center 4.0 User Guide ix
contract, tort or otherwise, shall not exceed an amount equal to the lesser of
the direct damages proven or the purchase price of the product. In no event
shall AltiGen or its affiliates, suppliers, or authorized resellers be liable for
incidental, consequential or any other indirect loss or damage (including
lost profits or revenues) incurred in connection with the product. This
limitation of liability shall survive failure of the exclusive remedy set forth
in the limited warranty above.
Effect of State Law
This warranty gives you specific legal rights, and you may also have other
rights which vary from state to state. Some states do not allow limitations
on implied warranties and/or do not allow the exclusion of incidental or
consequential damages, so the above limitations and exclusions may not
apply to you.
Sales Outside the U.S.A.
For AltiGen Communications products sold outside of the U.S.A., contact
your AltiGen Communications dealer for warranty information and
services.

Warranty
xCenter 4.0 User Guide

Client System Requirements
Center 4.0 User Guide 1
Installation
C
HAPTER
1
Installation
The following items are included in the Center 4.0 package:
• Center 4.0 CD ROM
• Center 4.0 User Guide
• Center 4.0 Server License Agreement
If any of these items are missing or damaged, please contact your
Authorized AltiGen dealer.
Client System Requirements
The client system must each meet the following minimum requirements.
For server system requirements, see the Altiware Getting Started Manual.
• IBM/PC AT compatible system
• Intel 133 MHz Pentium
• Windows 95 (with DCOM95 installed), or Windows 98 (or higher), or
Windows 2000, or Windows NT 4.0 or higher, Server or Workstation.
• 30 MB Hard Drive Disk Space
•32MBRAM
• SVGA monitor (800 x 600) with 256 color display, or better
• Keyboard and Mouse
• AltiWare OE Release 4.0 running on a server accessible to this client.
Center is an optional software package that runs with the AltiWare OE 4.0
system. To enable the features in this package, the Center 4.0 Server
License must be installed in AltiWare. Oncethe server license is installed,
session licenses must also be installed to enable client sessions.
The Center software can be installed on a Windows 95/98/2000 or
Windows NT PC.
To install the Center client software, you can load Center client on a
network server and then using your company’s distribution software,
deliver the Center client software to each desktop PC.

Installation
2Center 4.0 User Guide
Mostfrequently, thismeansloadingthe software onto ashared network file
server and copying the software to each desktop PC.Alternatively,you can
use Center CD ROM to install the program on each desktop.
Session Licensing and License Upgrade Procedures
AltiWare OE (Release 4.0 or higher) comes with one free licensed
connection to support an AltiView client. Center client sessions can be
added to the AltiWare server at any time and in discrete numbers: e.g. 4, 8,
16 and/or 32 simultaneous sessions. For example, to provide 24 desktops
with 24 simultaneous connections, the installer will enter two purchased
license numbers; one for 8 licenses and one for 16 licenses using the
upgradeinstallation procedures. The system will haveacapacity of 25 total
simultaneous connections.
Further, if the customer later wants an additional 6 more simultaneous
connections, he would purchase another 8-user license (the closest number
to 6). The installer would enter the license number and AltiWare will add
this number to the system’s total, providing thiscustomerwith a total of 33
(8+25) simultaneous connections.
The AltiWare server does not need to be rebooted to activate these new
connections.
Center 4.0 software is packaged in different simultaneous session licenses.
Each package consists of the Center 4.0 installation CD, manual and
licensing for a particular number of sessions.
Customers purchase oneor more of these packages for the desired capacity
of simultaneous Center users. For example, if purchasing the 16 sessions
license for a group of 20 people, all 20 workstations can have Center
installed, but only 16 workstations can use Center at the same time.
Software Model Number # of (Simultaneous)
Sessions License
Center 4.0 ALTI-AVW200E-004 4 sessions license
Center 4.0 ALTI-AVW200E-008 8 sessions license
Center 4.0 ALTI-AVW200E-016 16 sessions license
Center 4.0 ALTI-AVW200E-032 32 sessions license

Session Licensing and License Upgrade Procedures
Center 4.0 User Guide 3
Installation
Upgrading Licenses
To increase the number of simultaneous Center sessions, follow these
steps:
1. Insert the AltiWare CD into the CD drive.
2. Run the SETUP.EXE in the AltiWare OE folder to run the setup
program.
3. Select the Upgrade Port License option and click OK.
4. Enter the 20-digit software license key located on the End User
License Agreement shipped with your upgrade package and click
Next.
5. After the code is validated, the system will confirm that the upgrade
was successful and ask if you wish to add additional licenses.
You can add additional licenses nowor at any point later by following
this procedure.
6. You can verify thenew number of extensions when yourunAltiAdmin
by selecting About AltiWare… on the Help menu, then clicking the
License Information button to view a window that displays licenses
and session information.

Installation
4Center 4.0 User Guide
Installation and Setup
Pre-Installation Checklist
Before installation Center, please review the following checklist:
• Make sure that AltiWare OE 4.0 has been installed on the AltiServ
system.
• Make sure that AltiView VM Service has been installed on the
AltiServ system, as discussed in a subsequent subsection.
• Make sure that TCP/IP is enabled on both machines.
• Make sure the client is able to connect to the server on the network.
Installing Center on a Client System
After completing the pre-installation checklist, proceed as follows on the
client machine:
1. Exit any/all Windows applications.
2. Insert the AltiWare CD into the CD ROM drive.
3. RuntheSetup programunder Center\CenterClient and follow thestep
by step installation instructions as they appear on the screen.
You are now ready to log onto Center as a Desktop User, AltiAgent or an
AltiSupervisor. For more detailed information on each version, refer to
subsequent chapters in this manual.
Installing AltiView Voice Mail Service on AltiServ
AltiGen Switching Service must be installed first. AltiGen Switching
Service is installed and run when you install AltiWare and anytime you run
the AltiWare Administrator.
1. On the client system, locate AltiServ on the network.
2. Run SETUP.EXE under AltiView\AltiView VM Service directory
and follow the prompts.
3. Access Services from the Control Panel on the NT or fromPrograms
Administrative Tools Component Services on Windows
2000.
4. Highlight AltiView Voice Mail Service and click Start.

Microsoft Outlook Support
Center 4.0 User Guide 5
Installation
Uninstalling Center
1. From the Windows Start menu, select Programs Center
Uninstall Center.
2. Click OK when the dialog box asks if you want to uninstall the
program, and respond to any additional prompts.
Uninstalling AltiView Voice Mail Service at AltiServ
1. From the Windows Start menu, selectPrograms AltiView VM
Service Stop AltiView VM Service.
2. In the Control Panel, select Add/Remove Programs.
3. Choose AltiView VM Serviceand click theAdd/Remove or Change/
Remove button, depending on which version of Windows you’re
running.
4. Click OK to in the dialog box to confirm you want to remove the
service, and respond to any additional prompts.
Microsoft Outlook Support
Center supports Microsoft Outlook 97,98, and 2000, permitting the Center
user to obtain phone numbers to dial from Outlook’s Contact Lists. Center
also allows the user to see the incoming calls which have a matching record
in the Outlook Contact Lists.
Center requires that you to set up the Microsoft Contacts list prior to using
this feature in Center.
ACT/GoldMine Support
Center supports ACT 2000 and GoldMine 5.0 contact management
software, allowing the AltiView user to access contact lists from ACT or
GoldMine contact records.

Installation
6Center 4.0 User Guide

Logging In
Center 4.0 User Guide 7
Getting Started
C
HAPTER
2
Getting Started
Center 4.0 is a suite of desktop applications for managing personal calls,
workgroup calls and performing phone and supervisory functions from the
PC. Center contains three applications:
•AltiView is the primary software application designed for general
desktop PC users in anAltiServ environment. WithAltiView you can
access, configure and perform several of AltiServ’s PBX functions
directly from the desktop. These functions include call handling, call
forwarding, voice messaging, extension monitoring, and One Number
Access. In addition, AltiView integrates with contact management
software including Microsoft Outlook, ACT and GoldMine.
•AltiAgent is a version of Center designed for workgroup agents.
Through an AltiAgent windows, you can monitor workgroup related
statistics, workgroup call pick up and member login/logout directly
from the desktop.
•AltiSupervisor is a version of Center designed for supervisors of
workgroup agents. Through AltiSupervisor you can monitor the status
and performance of a workgroup, including AltiAgent calls, real time
workgroup statistics and trunk state. This information can be stored to
an internal or external CDR database for future review and analysis.
Logging In
Before you log in
When you log in for thefirst time, you need to know either the server name
or the IP address of the server you’ll be linking to. If you use the server
name and not the IP address, Center replaces the name with the IP address,
eliminating the need of a DNS (Domain Naming System) search.
To obtain the AltiServ IP address, ask your IT administrator.
If you are connecting to the Internet through a modem connection, before
you log in, establish a session connection from your PC to your local
Internet Service Provider. Ifyou’reusinga low-speed connection,the login
may take some time as alarge amount ofdata istransferred toyourdesktop.

Getting Started
8Center 4.0 User Guide
To Log In
1. Run the Center application and, if this is the first login to this AltiServ
system, enter the servers IP address or name of the system you will be
using. If this is not your first login, go on to the next step.
Figure 1. Logging In
2. Enter your Extension number and Password assigned to your phone.
Optionally, you can check theAlways save password check box to
store your login password the next time you access Center.
3. If you’re using an IP extension, select the IP Extension Integrated
with NetMeeting check box to access Center through an IP extension.
To do this, the extension must be set up as in IP extension in
AltiAdmin and you must have Microsoft NetMeeting 3.01 or higher
installed on your desktop. You cannot log in as a workgroup agent or
supervisor using an IP extension. Refer to the discussion in the next
subsection for more information on using IP extensions.
If you’re using an Internet Phone Jack or IP phone, do notselect theIP
Extension Integrated with NetMeeting check box.
4. Click OK to open the next login window.
Figure 2. Choosing the type of login

Logging in from a Remote Location (IP Extension)
Center 4.0 User Guide 9
Getting Started
5. Select the usage—Desktop User (AltiView), Workgroup Agent
(AltiAgent), or Workgroup Supervisor (AltiSupervisor)—and click
OK to complete the login.
Logging in from a Remote Location (IP Extension)
For desktop use, but not for workgroup agent or supervisor use, you can
access Center from a remote location using anIP extension. All the call
handling functionsare the same aslogging in locally, with the exception of
the ability to configure One Number Access. You can pick up voice mail,
forward local business office phone calls to another site such as a home
desktop PC, and even receive the phone calls as you would at the office.
In order to run Center remotely, if you connect to the Internet through a
modem connection, first you need to establish a session connection to your
Internet Service Provider.
To use Center remotely through an IP Extension, follow the steps below.
1. Check with youradministrator tomakesurethe extension you’reusing
has been set up as an IP extension in AltiAdmin.
2. If you are not already running NetMeeting 3.01 or higher, download
and install it from Microsoft’s web or FTP sites.
3. Leave the IP Extension Integrated with NetMeeting check box
unchecked unless you specifically want to use that option. (See
Figure 1 on pa ge8.)
4. Click OK.
Note for those using the IP Extension Integrated with
NetMeeting option. Center uses conferencing features that
require the same data channels as NetMeeting. If NetMeeting
is running, you will see a prompt reminding you to close the program.
Troubleshooting IP Connectivity
If problems occur, they may be due to a failure to connect to your ISP
provider or due to firewalls at your work preventing direct access to the
AltiServ server. For firewall installation, see the AltiWare Getting Started
Manual chapter on Software Installation.

Getting Started
10 Center 4.0 User Guide
As a test, you can choose Run from the Windows Start menu, then enter
Ping <IP address> [ENTER]
where <IP address> is the AltiServ system you want to connect to. An
example of the IP address form is 123.234.231.143
If you do not get a response, contact your LAN administrator for support.
Hiding or Exiting Center
Using Centeras a desktop user or workgroup agent, when you
minimize the Center desktop by clicking the Minimize
symbol (the dash), it is hidden—it doesn’tappear anywhere in
the Windows desktop except as a phone icon in the tray in the lower right
corner, as discussed in a following subsection.
To exit Center entirely, right click the phone icon and selectExit.
Pop Up Center when You Get a Call
You can configure Center to pop up when you have incoming calls, when
you’re using center as a desktop user or workgroup agent. Pop ups work
when Center is hidden (minimized) but not when you have exited. See
“Screen Pop and Auto Close” on page 55.
Using the Windows Tray Phone Icon
After you log in, the Center icon (a phone) is displayed on the Windows
tray,normallyat the bottom rightofyourscreen. When you have new voice
mail, the phone grows a little yellow envelope, as shown in the lower icon.
If the Center interface is not on your Windows desktop, but this icon
appears in the Windows tray, you double-click it to open the Center main
window, or you can right click it to pop up a menu, then select the Center
window you want to open.
Resizing the Display
You can re-size many AltiView windows in the normal Windows method:
place the cursor at a window edge or corner, then drag the window to the
size you want.
Also, the field size for any field can be increased or decreased by pointing
the cursor to either side of the field’s main column. The cursor changes to
a movable double bar (||) that can be moved to resize the column.