LIVICOM Livi Smart Hub User manual

Livi Smart Hub 4G / Livi Smart Hub / Livi Smart Hub 2G Manual
© «Stels NPP» LLC, 2020 – 2022 Page 2 of 20
Contents
1Hub description .............................................................................................................................3
1.1 Hub description ......................................................................................................................3
1.2 Differences between Livi Smart Hub 4G, Livi Smart Hub and Livi Smart Hub 2G.........................3
1.3 Hub appearance .....................................................................................................................4
1.4 Specifications .........................................................................................................................5
1.5 Supply set ..............................................................................................................................6
1.6 Packaging...............................................................................................................................6
2Precautionary measures .................................................................................................................6
3Hub preparation for installation and operation .................................................................................6
4Setting up communication channels ................................................................................................7
4.1 Connecting ethernet channel ...................................................................................................7
4.2 Connecting WI-FI channel .......................................................................................................8
4.3 Choosing a SIM card for the hub..............................................................................................8
4.4 Mobile internet activation ........................................................................................................8
4.5 User notification algorithm via voice calls and SMS.................................................................. 10
5Intended usage of the hub ........................................................................................................... 11
5.1 Choosing location for the hub ................................................................................................ 11
5.2 Installation of the hub........................................................................................................... 11
5.3 Operation via Ethernet .......................................................................................................... 11
5.4 Operation via Wi-Fi ............................................................................................................... 12
5.5 Operation via Mobile Internet ................................................................................................ 12
5.6 Connecting all channels simultaneously .................................................................................. 12
5.7 LED Indication ...................................................................................................................... 13
6Hub control ................................................................................................................................. 14
6.1 Livicom mobile app ............................................................................................................... 14
6.2 Hub voice menu.................................................................................................................... 14
6.3 SMS-commands .................................................................................................................... 15
7Maintenance and repairs .............................................................................................................. 16
7.1 Maintenance......................................................................................................................... 16
7.2 Updating the hub firmware.................................................................................................... 17
7.3 Repairs ................................................................................................................................ 17
7.4 Hub reset ............................................................................................................................. 17
8Transportation and storage .......................................................................................................... 17
8.1 Transportation ...................................................................................................................... 17
8.2 Storage ................................................................................................................................ 17
9Disposal ...................................................................................................................................... 18
10 Warranty ..................................................................................................................................... 18
Appendix A - Event generation periods............................................................................................... 19
Appendix B - Technical Support Contacts ........................................................................................... 19
Appendix C - Document change log ................................................................................................... 20

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This Manual describes the operation principles and technical characteristics of Livi Smart Hub 4G, Livi
Smart Hub and Livi Smart Hub 2G hubs (hereafter referred to as the hub). The Manual contains the
information about the hubs functionality and the instructions required for their correct and safe tuning
and operation, as well as for their intended use and maintenance.
Only persons who have studied this Manual are allowed to install, tune, operate and maintain the hub.
1HUB DESCRIPTION
1.1 HUB DESCRIPTION
The hub is designed to combine Livi radio devices into a single ecosystem of the Livicom smart home.
Hub control functions are:
receive data from sensors and endpoint devices installed at the site;
automatically control endpoint devices when running scheduled, event-driven and click-driven
scripts;
transmit to endpoint devices all commands issued remotely by the user;
transfer data about Livicom smart home to the Livicom cloud server (the cloud server notifies
users about events at the site via push-notifications in the Livicom mobile app or by email);
alert users (up to 8 users) by SMS or via voice calls in case of alarms at the site (if a SIM card is
installed in the hub).
Users can control the hub using the Livicom mobile app, SMS-commands and the hub voice menu (if a
SIM card is installed in the hub). Only the Livicom mobile app provides the complete set of hub control
functions.
The hub can transmit notifications to the STEMAX server (if the security service is active) and to the
users smartphones simultaneously, because the hub supports two active IP-connections for each
communication channel.
256 Livi radio devices can be bound to one hub. Exceptions:
Two-channel Livi radio devices.
Two-channel radio devices reduce the maximum number of bound devices, because they take place of
two Livi radio devices when they are bound to the hub. Two-channel radio devices are Livi GS glass break
sensor, Livi Key Fob control panel, Livi LS water leak sensor, Livi US universal sensor, Livi Light Control
unit, Livi Water Control water leakage protection unit.
Endpoint Livi radio devices.
One Livi Smart Hub can be bound up to 64 endpoint devices, such as Livi Relay, Livi Relay 12/24, Livi
Socket, Livi Siren and Livi Roller Shutter unit.
Endpoint two-channel Livi radio devices.
One Livi Smart Hub can be bound up to 32 two-channel endpoint devices, such as Livi Light Control unit
and Livi Water Control unit.
Livi RTRM repeaters
You can bind up to three repeaters to one hub according to the "star" scheme.
1.2 DIFFERENCES BETWEEN LIVI SMART HUB 4G, LIVI SMART HUB
AND LIVI SMART HUB 2G
Livi Smart Hub 4G, Livi Smart Hub and Livi Smart Hub 2G differ by two main factors: supported
communication channels and battery lives.
Supported communication channels:
Livi Smart Hub 4G can transmit data via three channels simultaneously: via wired Ethernet, via Wi-
Fi and via mobile Internet (a SIM card is required).
Livi Smart Hub and Livi Smart Hub 2G transmit data via two channels: via wired Ethernet and via
mobile Internet (a SIM card is required).

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Supported cellular standards (to operate via mobile Internet):
Livi Smart Hub 4G supports three cellular standards 2,5G –GSM / GPRS (900 / 1800 MHz), 3G –
UMTS / HSPA+ (900 / 2100 MHz) and 4G - LTE (800 / 1800 / 2100 / 2600 MHz);
Livi Smart Hub supports two cellular standards 2,5G –GSM / GPRS (900 / 1800 MHz) and 3G –
UMTS / HSPA+ (900 / 2100 MHz);
Livi Smart Hub 2G supports only one cellular standard 2,5G –GSM / GPRS (900 / 1800 MHz).
Embedded Ethernet Driver:
Livi Smart Hub 4G can operate at speeds of 10 and 100 Mbps in Ethernet networks. The updated
Ethernet driver provides high bandwidth, balanced distribution of resources in LAN, compatibility
with the latest equipment of Ethernet operators.
Livi Smart Hub and Livi Smart Hub 2G can only operate at a speed of 10 Mbps in Ethernet
networks.
Battery life:
Battery will supply power to the hub in case of a power failure at the site. Livi Smart Hub 4G can operate
on battery power for up to 11 hours, Livi Smart Hub can continue to operate on battery power for at
least 12 hours and Livi Smart Hub 2G will operate for at least 15 hours.
There are no other differences between Livi Smart Hub 4G, Livi Smart Hub and Livi Smart Hub 2G: their
functions, operating procedures and sets of settings are the same.
1.3 HUB APPEARANCE
Figure 1.1 –Hub enclosure lid
Figure 1.2 –Hub enclosure base
Figure 1.3 –Side view
1. Power indicator
2. Guard indicator
3. Connection indicator
4. Battery cover
5. Device installation holes
6. Connector for an Ethernet cable
7. Connector for a power supply unit
8. Button for confirming the hub binding

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1.4 SPECIFICATIONS
Table 1.1 –Specifications
First communication channel
LIVI SMART HUB 4G
Ethernet 10/100 Mbps
Livi Smart Hub/Livi Smart Hub 2G
Ethernet 10 Mbps
Second communication channel
LIVI SMART HUB 4G
2G –GSM / GPRS (900 / 1800 MHz)
3G –UMTS / HSPA+ (900 / 2100 MHz)
4G - LTE (800 / 1800 / 2100 / 2600 MHz)
LIVI SMART HUB
2G –GSM / GPRS (900 / 1800 MHz)
3G –UMTS / HSPA+ (900 / 2100 MHz)
LIVI SMART HUB 2G
2G –GSM / GPRS (900 / 1800 MHz)
Third communication channel
LIVI SMART HUB 4G
Wi-Fi 2.4 GHz
Operating frequency
868 MHz
Radio communication range*
1000 m
Radio channel power
25 mW
Number of Livi devices number
up to 256**
** Number of endpoint Livi radio devices (Livi Relay, Livi
Relay 12/24, Livi Socket, Livi Siren)
up to 64
** Number of two-channel endpoint Livi radio devices (Livi
Water Control water leakage protection unit, Livi Light
Control unit)
up to 32
Main power
230 V mains via the 5 V, 1 A power
adapter
Backup power
battery BL-5C, 1020 mAh
Battery life
LIVI SMART HUB 4G
up to 11 hours
LIVI SMART HUB
at least 12 hours
LIVI SMART HUB 2G
at least 15 hours
Supported radio protocols
Livi
Enclosure protection category
IP30
Operating temperature range
from 0 to +45 °С
Dimensions
130 х 130 х 35 mm
* Radio communication range is the maximum distance between the hub and the radio device in line of
sight and without interference.

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1.5 SUPPLY SET
The hub supply set is detailed in Table 1.2.
Table 1.2 —Supply set
Model
Quantity
Livi Smart Hub 4G/ Livi Smart Hub/ Livi Smart Hub 2G
1
Screws 3,5 x 19
2
Dowel 5 x 25
2
Rechargeable battery BL-5C (3.7 V / 1020 mAh)
1
Protective film for the battery (10x30) mm
1
Power adapter (5 V/ 1 A)
1
Cat.5e patch cord (2m)
1
Packaging
1
1.6 PACKAGING
The hub is delivered in an individual cardboard container designed to protect it from damage during
transportation. The supply set is included in the container (see 1.5).
2PRECAUTIONARY MEASURES
WARNING
To prevent electric shock or fire, do not operate the hub under the following conditions:
outdoors;
in places with high humidity or in wet places;
in aggressive environments that can cause corrosion;
in the presence of conductive dust.
The hub is not designed for operation in explosive areas.
Turn off the main and backup power sources before disassembling or maintaining the hub.
The operating conditions of the hub and the supplied voltage must comply with the values given in the
Specifications table (see 1.4).
Hub maintenance may only be performed after it has been completely de-energized.
ATTENTION
The hub must be unpacked and allowed to reach room temperature for at least two hours before
handling if it was transported or stored at low temperatures. The hub should operate at a room
temperature (not exceeding the values specified in 1.4).
Please, make sure that the hub carries no voltage before installing the SIM in its slot.
3HUB PREPARATION FOR INSTALLATION AND OPERATION
The hub requires connection to the mains (230 V AC network) through the supplied power adaptor and
stable Internet access through a wired connection (Ethernet channel –see 4.1), wireless connection (Wi-
Fi channel for Livi Smart Hub 4G –see 4.2) and / or through a mobile network (GSM/UMTS/LTE channel
–see 4.3).
One Internet access channel is enough for the hub to operate. But if you connect wired internet to the
hub, set the Wi-Fi network access settings (for Livi Smart Hub 4G) and insert a SIM card with active
mobile internet into it, then the hub will continue to operate even if there are problems with Internet
access through any connected channel.
Follow these steps when you turn on the hub for the first time:
1. Open the compartment on the back of the hub (4), remove the battery and remove a protective
film from the contacts in the battery compartment.

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2. Insert a SIM-card into a special slot, position it as indicated.
Figure 3.1 –Installing a SIM-card in the hub
3. Return the battery to the Hub, align the contacts on the battery with the hub contacts and close
the compartment.
4. The hub package contains a power adaptor and an Ethernet-cable. Insert both wires in the
connectors (6) and (7) on the side of the hub. Then plug the power adaptor into a 230 V power
outlet and an Ethernet cable into an Internet outlet or a router.
The hub automatically switches to the intelligent power-on mode after power up. If the battery is
discharged, the hub first charges the battery to the operating level and then the hub switches to the
operating mode. The power indicator (1) blinks white while the battery is charging.
Wait until the power (1) and communication (3) indicators light green steadily (exception: if the hub
operates only via the "mobile Internet", then the connection indicator will light yellow). If indicators light
any different color, refer to the table “LED Indication” (see 5.7) to find out the reason.
5. Download the Livicom mobile app on Google Play and App Store and install it on your
smartphone.
6. Sign up and then sign in to the Livicom system.
7. Follow on-screen instructions to register the hub and create your livicom site.
You can bind sensors and endpoint devices to the hub once your Livicom site is created. Invite family
members to control the Livicom smart home together.
4SETTING UP COMMUNICATION CHANNELS
4.1 CONNECTING ETHERNET CHANNEL
When an Ethernet cable is connected to the hub, the hub automatically sends a request to receive
parameters for connecting to the LAN via DHCP. Wait a few minutes and look at the connection indicator
on the hub. If the connection indicator lights green, then the hub has received the settings
automatically and has successfully established the connection with the Livicom server.
If the connection indicator blinks red or lights yellow, then set the parameters for connecting the hub to
the LAN manually using an SMS command (the command will be performed by the hub only if a SIM card
is installed in it):
1. Ask your LAN administrator for the following settings:
a. Local: a free local IP address that will be assigned to the hub.
b. Mask: the subnet mask.
c. Gateway: local IP address of the network device that organizes the LAN.
d. Dns: DNS server IP address.
2. Record the following command as an SMS on your smartphone:
adaptor eth cfg=local mask gateway dns

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Attention Do not put spaces before and after the "=" sign and respect the case of letters (uppercase
and lowercase letters) when typing the SMS.
For example: adaptor eth cfg=192.168.0.10 255.255.255.0 192.168.0.1 8.8.8.8
3. Send the SMS to the phone number of the SIM card that is installed in the hub.
Attention The command will be accepted from any phone number if the hub has no registration on the
Livicom cloud server (for example, if the hub is new). If the hub is registered on the Livicom cloud server,
then the command will be accepted by the hub only if it's been sent from the phone of its site's owner.
If you use the SMS to set the parameters for the hub, then later you can switch the hub back to the
operation via DHCP protocol by:
sending an SMS command: adaptor eth cfg=auto,
resetting the hub as described in section 7.3.
4.2 CONNECTING WI-FI CHANNEL
You can connect the hub to the Wi-Fi network only after registering it in the Livicom app. To
register the hub, you will need to give it access to the Internet via "mobile Internet" or via
Ethernet.
The hub can connect to a Wi-Fi network operating at 2.4 GHz. Open the hub settings in the Livicom app
and go to the Wi-Fi connection settings to select the network. Tap the Refresh button and wait until the
hub detects all available Wi-Fi networks. Select the preferred network from the list of available networks.
If a password is required to connect to the network, enter it in the pop-up screen.
The preferred network and its password are stored in the hub's memory once the connection is
established. Later after reboots, the hub will connect to the selected network automatically (if Wi-Fi is
on).
You can always disconnect the hub from the Wi-Fi network using the "Disconnect" button on the Wi-Fi
connection settings screen in the Livicom app and select another network from the "Available networks"
list.
4.3 CHOOSING A SIM CARD FOR THE HUB
If you have decided to install a SIM-card in the hub, then select an operator according to the following
criteria:
Check the signal strength of the operator’s mobile network at your site.
Make sure that the network of the selected mobile operator has a strong signal at the intended location
of the hub before purchasing a SIM-card. Verify the signal strength with your smartphone: if you are at
the site and you have no problems receiving voice calls, SMS or with Internet access, then purchase the
SIM-card of the same mobile operator.
Select convenient tariff
Select a tariff based on a reasonable ratio of cost and services. The hub requires no more than 150 MB of
mobile Internet per month, voice calls and SMS (if at least one user should be notified by SMS and / or
voice calls in case of alarms at the site).
Purchase a SIM-card for the hub, install it in any phone and turn off a PIN request for the SIM card. We
also recommend to restrict the credit balance system and SMS commercials. Afterwards regularly check
the SIM-card financial balance in order to avoid overspending due to wrong settings and to make sure
that the hub is operated with minimal financial costs.
4.4 MOBILE INTERNET ACTIVATION
The mobile Internet on the SIM card will be activated automatically, if you install the SIM card of one
of the telecom operators listed in the Table 4.1.
Table 4.1 —Supported telecom operators
Operator
Country
Beeline
Russia
MTS
Russia

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Table 4.1 —Supported telecom operators
Operator
Country
Megafon
Russia
Tele2
Russia
Ucom
Armenia
ViVaCell-MTS
Armenia
Beeline
Armenia
life:)
Belarus
А1
Belarus
MTS
Belarus
Altel
Kazakhstan
Beeline
Kazakhstan
Tele2
Kazakhstan
AVEA
Turkey
Turkcell
Turkey
VODAFONE-TELSIM
Turkey
Beeline
Uzbekistan
UCELL
Uzbekistan
Uzmobile
Uzbekistan
CLARO
Ecuador
CNT INTERNET MOVIL
Ecuador
MOVISTAR
Ecuador
Telekom EMT
Estonia
If you have selected a SIM card from another operator, then install it into the hub and check whether the
hub succeeded to connect to the Livicom server via mobile Internet. To check, disconnect Ethernet-cable
from the hub, wait several minutes and look at the connection indicator (3). Mobile Internet is
automatically activated if the connection indicator lights yellow.
If the connection indicator blinks red, then follow these steps to activate mobile Internet:
1. Ask your mobile operator for access point information (APN) through which the hub can connect
to mobile Internet:
a. APN (for example: internet.beeline.ru);
b. User name (for example: beeline);
c. Password (for example: beeline);
d. USSD balance request (for example: *102#).
2. Record the following command as an SMS on your smartphone:
apn=APN,user name,password,USSD balance request
Do not put spaces and change letter cases (upper and lower case letters) when typing the SMS. If a
username and / or a password are not required to access the mobile Internet, then put commas in the
SMS as in the example for the Yota SIM-card below.
For example:
oFor Beeline SIM-card record the command:
apn=internet.beeline.ru,beeline,beeline,*102#
oFor Yota SIM-card record the command: apn=internet.yota,,,*100#
oFor Kcell SIM-card record the command: apn=internet,,,*100#

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oFor Goodline M2M Express SIM-card record the command:
apn=internet.emt.ee,,,*146*099#
3. Send the SMS to the phone number of the SIM card that is installed in the hub.
The command will be accepted from any phone number if the hub has no registration on the Livicom
cloud server (for example, if the hub is new). If the hub is registered on the Livicom cloud server, then
the command will be accepted by the hub only if it's been sent from the phone of its site's owner.
Wait several minutes and look at the connection indicator (3). Mobile Internet is activated if the
connection indicator lights yellow. If the connection indicator continues to blink red, then specify the
protocol by which the hub will request authentication from the mobile operator (PAP / CHAP / NONE):
Record the following command as an SMS on your smartphone: ppp_auth=pap
Send the SMS to the phone number of the SIM card that is installed in the hub. Wait a few
minutes and look at the connection indicator on the hub. Mobile Internet is activated if the
connection indicator lights yellow.
If the connection indicator continues to blink red, then record the following command as an SMS
on your smartphone: ppp_auth=chap.
Send the SMS to the phone number of the SIM card that is installed in the hub. Wait a few
minutes and look at the connection indicator on the hub. Mobile Internet is activated if the
connection indicator lights yellow.
Note that if mobile Internet on the SIM-card was activated with an SMS and you decide to replace the
SIM-card in the hub, then you will have to return the hub to the factory settings: as described in section
7.3, but without deleting the site from the app. If the site is not deleted, then the hub will automatically
restore information about the devices, users, and scripts by downloading the site data from the Livicom
cloud platform, immediately after returning to the factory settings.
4.5 USER NOTIFICATION ALGORITHM VIA VOICE CALLS AND SMS
The Livicom cloud platform notifies users about all events at the site via push-notifications and by e-mail.
The hub performs user alerts about site alarms via voice calls or SMS if these notification methods are
enabled in the site settings and if a SIM-card is installed in the hub.
The algorithm of the user notification performed by the hub is shown below (see figure 4.1). The
implementation of the algorithm in each case depends on the site settings.
An SMS is a non-confirmable notification method, which means that the hub does not receive any
confirmation from the user that the message was received. Therefore SMS are sent to users only once for
each alarm.
A voice call is a confirmable notification method (with feedback from the recipient). The hub continues to
call users until the alert is successfully received.
Attention Users should pick up the phone and press the #button to confirm that they have received
a voice notification. Any user can stop notification algorithm by pressing button 5on the phone after
picking up (then the hub will stop making calls about the current alarm).
The hub can send only a limited number of SMS and make a limited number of voice calls (received by
users) within a certain period of time. By default the hub can send 30 SMS in 3 hours and make 60 calls
in 6 hours. If this amount has been exceeded, the corresponding notification function will be blocked for
30 minutes.

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Figure 4.1 –User notification algorithm
If the site's guard is disabled, the hub will stop notifying users about an alarm by voice calls
and SMS.
5INTENDED USAGE OF THE HUB
5.1 CHOOSING LOCATION FOR THE HUB
The hub is designed to operate in heated apartments, city and country houses, commercial and office
premises, etc.
It is recommended to install the hub in the area of stable radio signal reception and stable Internet
access (via a mobile network, Wi-Fi and / or Ethernet). When choosing the place for the hub, keep in
mind that one wire from the hub needs to be plugged into an electrical outlet and the other one might be
connected to an Internet outlet or a router. Advice: hide the hub from guests and strangers. Security
sensors won't be able to protect your property if it will be easy for intruders to disable the hub.
DO NOT install the hub:
outdoors;
in places with high humidity, or at temperatures exceeding the operating temperature range (see
“Specifications” table in 1.4);
in metal boxes and electrical panels;
near massive metal objects that cause attenuation of the radio signal or shield it;
near sources of radio interference (household appliances, etc.).
5.2 INSTALLATION OF THE HUB
The hub can be mounted on a wall, set upright on a shelf or lay down on a table.
Follow these steps to mount the hub on the wall:
1. Screw the supplied screws into the wall at the intended location of the hub.
2. Install the hub: align the screws with holes (5) on the back of the hub and pull the hub down to
secure it.
5.3 OPERATION VIA ETHERNET
If the Ethernet channel is connected to the hub, the hub sends alarm alerts and other notifications
through it to the Livicom cloud platform. The hub will also use Ethernet to send test events to the
platform every 10 seconds in order to monitor the state of the Ethernet connection.
If the Ethernet cable is removed from the hub, then in 40 seconds the hub will generate the “Ethernet
failure” event and notify users in the Livicom app. Once the Ethernet cable is reconnected, the hub will
generate the “Ethernet restored” event 30 seconds after the connection is restored.

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If the security service is active, then the hub will maintain two active IP connections over the Ethernet
channel: all notifications and test events will be transmitted simultaneously to the Livicom cloud platform
and to the STEMAX server of the security company.
Attention
The hub will automatically disable connections via Ethernet and Wi-Fi channels if there is a
power failure at the site, in order to reduce the power consumption.
The hub will continue to use mobile Internet to connect to the Livicom server if any SIM-card is installed
in the hub. If the SIM-card is not installed, data transfer between the hub and the cloud server will be
temporarily terminated.
The hub will operate offline according to the settings recorded by users earlier. Users will be able to
change the state of the site guard using Livi Key Fob control panel or Livi RFID security control panel.
5.4 OPERATION VIA WI-FI
When the Wi-Fi channel is activated, the hub sends test events over it every 10 seconds in order to
monitor the channel's state.
If the hub cannot transmit test events via the Wi-Fi channel, then in 40 seconds the hub will generate the
“Wi-Fi failure” event and notify users in the Livicom app. When test events transmission resumes, the
hub will generate the “Wi-Fi restored” event 30 seconds after the connection is restored.
If the security service is active, then the hub will maintain two active IP connections over the Wi-Fi
channel: all notifications and test events will be transmitted simultaneously to the Livicom cloud platform
and to the STEMAX server of the security company.
Attention
The hub will automatically disable connections via Ethernet and Wi-Fi channels if there is a
power failure at the site, in order to reduce the power consumption (see 5.3).
5.5 OPERATION VIA MOBILE INTERNET
When the GSM/UMTS/LTE channel is connected, the hub sends test events over it every 25 seconds in
order to monitor the channel's state. The amount of Internet traffic that is required for the hub operation
depends on the number of events at the site per month. The events number will be the greater, the more
Livi devices are bound to the hub, the more scripts are active, and the more user commands the hub
executes (for example, commands to enable/disable the guard, to turn on/off endpoint devices). With
active hub operation, Internet traffic can reach 100-150 MB per month, of which about 30 MB will be
spent on test events.
If the security service is active, then the hub will maintain two active IP connections over the
GSM/UMTS/LTE channel: all notifications and test events will be transmitted simultaneously to the
Livicom cloud platform and to the STEMAX server of the security company, which will lead to a doubling
of the consumed traffic.
5.6 Connecting all channels simultaneously
The hub will use the Ethernet as a priority channel for data exchange with the Livicom cloud platform, if
all communication channels are connected. For Livi Smart Hub 4G, the Wi-Fi channel will act as a backup
for the Ethernet. The hub will automatically switch to operate via the GSM/UMTS/LTE channel if the
connection via Ethernet and Wi-Fi channels interrupts.
Additionally, the GSM/UMTS/LTE channel can be used to control the hub using the hub voice menu and
SMS commands.
The hub will always send test events via all connected communication channels.
If the connection between the hub and the Livicom cloud platform is lost completely, then in two minutes
the platform will generate a "No connection with the Site" event and notify users about this in the
Livicom mobile app.
If a security service is connected to the Site in the Livicom app and the connection between the hub and
the STEMAX server is lost, then in five minutes the hub will generate the "Loss of connection with the
monitoring station" event. The “Connection to the monitoring station is restored” event will also be
generated by the hub in 5 minutes after the connection is restored.

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5.7 LED INDICATION
Table 5.1 —LED Indication
Power indicator
Main power supply 230 V is ok, battery is ok
(hub receives power from the 230 V mains)
The indicator lights green
Main power supply 230 V is ok, battery is low
(hub receives power from the 230 V mains, the battery is
charging)
The indicator lights red
No power supply from the 230 V mains, the battery is ok
(the hub receives power from the battery)
The indicator lights yellow
No power supply from the 230 V mains, the battery is low
(the hub receives power from the battery)
The indicator lights red
Main power supply 230 V is ok, battery is extremely low (the
hub can’t turn on, the battery is charging)
The indicator quickly blinks white
Guard indicator
Guard is disabled
The indicator is not lit
Full guard is enabled
The indicator lights green
Night guard is enabled
The indicator lights blue
Guard is enabled with some sensors exception ***
The indicator lights yellow
Loss of communication with one or more Livi radio devices
(full guard or night guard is enabled)
The indicator lights red
Delay for entry
The indicator blinks red
Delay for exit
The indicator blinks green
Alarm
The indicator lights red
Connection indicator
Connection to the cloud server is established via Ethernet
and/or Wi-Fi
The indicator lights green
Connection to the cloud server is established via mobile
network
The indicator lights yellow
Establishing a connection to the cloud server (connection
failure)
The indicator blinks red
***Guard is enabled with some sensors exception is the guard mode that can be selected by the user if
the full guard or the night guard is enabling at the moment when not all security sensors are ready to
perform guarding functions. The sensors may not be ready for various reasons: e.g. any technical failure
is detected, the Livi CS or Livi CSM opening sensor is in the Open state, or the Livi MS or Livi MSW
motion sensor is in the Motion detected state.
If the user is enabling the guard and one or more of the security sensors are not ready to perform
guarding functions, then the user can choose to cancel the action or to continue. If the user chooses to
continue the guard enabling process, then only those sensors that are ready will switch to the guarding
mode. The guard indicator of the hub will light yellow until all involved security sensors switch to the
guarding mode. After that, the guard indicator of the hub will light green (for full guard) or blue (for
night guard).
For all hubs, except those with the software version 1.12: If at least one sensor is not ready to perform
guarding functions and it's not involved in the night guard, then when the user enables the night guard,
the hub will perform the action regularly and the guard indicator will light blue. For the hubs with the
software version 1.12: If at least one sensor is not ready to perform guarding functions and it's not
involved in the night guard, then when the user enables the night guard, the hub will perform the action
regularly while the guard indicator will light yellow until all security sensors are ready to perform the
guarding functions. After that, the guard indicator of the hub will light blue.

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6Hub control
6.1 LIVICOM MOBILE APP
Livicom mobile app allows you to remotely control devices of the Livicom smart home, provide access to
those you trust and automatically control home appliances using event-driven and scheduled scripts.
App features:
connecting and configuring the Livicom smart home;
enabling and disabling the site guard remotely ;
notifying users instantly;
checking the status of the entire system or specific devices;
viewing the event log;
inviting new site users and setting notification methods for them;
collecting meter readings and controlling water and electricity consumption remotely;
controlling home appliances remotely;
connecting to security company.
Hub control through the Livicom mobile app is described in the app user guide and on the official Livicom
website.
6.2 HUB VOICE MENU
Users can change the site guard status and get information about the hub using the hub voice menu if an
active SIM-card is installed in the hub.
Attention Only registered users of the site get access to the hub voice menu. Authentication is
performed by phone number (without password request).
Users should dial the phone number of the hub SIM-card and switch the phone to the tone dialing mode
to use the hub voice menu.
The answering machine will respond with a suggestion to select one of the voice menu commands. Press
buttons on the phone keyboard following instructions of the answering machine or the voice menu
diagram presented below (see figure 6.1) to send commands to the hub.
Press the # button to return to the previous menu. Press the Hang up button to exit the voice menu.
Figure 6.1 –Structure of the hub's voice menu
Let us take a closer look at the structure of the hub voice menu:
1. Control of the site's guard status
1.1. Enable full guard of the site (or enable group guard1)
Press buttons 1, 1to enable full guard of the site. The answering machine will report the result of the
command execution: Full guard is enabled .
1If you have divided devices into groups in the Livicom app, you can enable both full guard and the guard
of a specific group using the voice menu. In this case, press the buttons 1,1, 1 and * to enable the full
guard. The answering machine will report the result of the command execution: Group 1 , guard is
enabled . Press the buttons 1,1, group number and * to enable the guard of the specific group.
1.2. Disable full guard of the site (or disable group guard2)
Press buttons 1, 2to disable full guard of the site. The answering machine will report the result of the
command execution: Full guard is disabled .

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2If you have divided devices into groups in the Livicom app, you can disable both full guard and the
guard of a specific group using the voice menu. In this case, press the buttons 1,2, 1 and * to disable
the full guard. The answering machine will report the result of the command execution: Group 1 , guard is
disabled . Press the buttons 1,2, group number and * to disable the guard of the specific group.
2. Information about the hub
2.1. SIM-card financial balance.
Press buttons 2,1 for information on the financial balance of the hub SIM-card. The answering machine
will report the result of the command execution, for example: First network balance is 560 point 6 .
Note that the hub sends a SIM-balance request after each reboot (in 5 minutes after the hub turns on)
and then repeats the request once every 24 hours.
2.2. Full guard status
Press buttons 2,2 for information on the guard state of the site (enabled / disabled). The answering
machine will report the result of the command execution, for example: Full guard is disabled .
2.3. Hub power supply status
Press buttons 2, 3for information on the status of the hub power sources (220 V status, battery status
and current battery voltage). The answering machine will report the result of the command execution, for
example: 220 OK, battery OK, battery voltage is 3 point 7 volts .
The owner of the site can reboot the hub using the hub voice menu. Press buttons 1, 9,1 while
listening to the hub voice menu (with 1 sec pause between button pressings) to reboot the hub. The
answering machine will report the result of the command execution, for example: The hub will be
rebooted in 15 seconds .
6.3 SMS-COMMANDS
Users can change the site guard status and get information about the hub using SMS only if an
active SIM-card is installed in the hub. Note that only SMS sent by registered users of the site will be
executed. Authentication is performed by phone number (without password request).
Users should send an SMS with the command code to the phone number of the SIM-card installed in the
hub to control the hub3. Command codes are shown in the table below (see Table 6.1).
Table 6.1 —SMS-command codes
Code
Command description
SMS-reply from the hub
(example)
11
Enabling the full guard4
(receipt) Full guard is enabled
11 group number
(sequence number in
the Livicom app)
Enabling the group guard if the devices
on the site are divided into groups4
(receipt) Guard is enabled: Group name
12
Disabling full guard of the site4
(receipt) Full guard is disabled
12 group number
(sequence number in
the Livicom app)
Disabling the group guard if the devices
on the site are divided into groups4
(receipt) Guard is disabled: Group name
21
Request for the hub SIM-card balance
(receipt) Balance SIM 1: 840,50
22
Request for information on the current
guard status of the site
(receipt) Full guard is enabled
(receipt) Full guard is disabled
23
Request for information on the hub
power supply status
(receipt) 220 V OK, battery OK
(receipt) 220 V OK, battery failure
(receipt) 220 V failure, battery OK

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Table 6.1 —SMS-command codes
Code
Command description
SMS-reply from the hub
(example)
26 device serial
number on
Turning on the Livi endpoint device. You
can find the serial number of the device
on its enclosure. Put the number in the
middle of the command, separated by
spaces 5
(receipt) 14100284 on
26 device serial
number off
Turning off the Livi endpoint device. You
can find the serial number of the device
on its enclosure. Put the number in the
middle of the command, separated by
spaces 5
(receipt) 14100284 off
27
Request for temperature sensor
readings6
(receipt) Temperature in hall: 25.7 / 5.3
/ 23.9,
Temperature in sauna: 22.0 / 60.4 / 0.0.
93
Request for the hub firmware version
(receipt) Hub firmware version: v.1.3
99
Request for the hub restart7
(receipt) The hub will be rebooted
3If the hub firmware version is lower than 1.8, then SMS should start with the serial number of the hub
followed by a command code (separated by space).
4Commands 11 and 12 (Enabling and disabling full guard) will be accepted only from the phone number
of the site user with the role Owner or of users with access to control the guard status of the site (the
owner can grant access to users in the Livicom mobile app).
5Command 26 will be executed only if the hub firmware is updated to version 1.16 or higher. If you want
to turn on/off a two-channel Livi radio device (for example, Livi Light Control or Livi Water Control), put a
dot after the serial number of the device and write the number of the control channel. Example: 26
14100284.2 on (open the second valve connected to the Livi Water Control module with serial number
14100284).
6An SMS-reply will contain readings of all temperature sensors bound to the hub. The SMS-reply will
contain the name of each Livi TS and readings of the internal sensor, first and second external sensors.
7Command 99 (Hub restart) will be accepted only from the phone number of the site user with the role
Owner .
7MAINTENANCE AND REPAIRS
7.1 MAINTENANCE
During operation of the hub, it is necessary to carry out its periodic inspection and maintenance.
The frequency of inspections depends on the operating conditions, but should not be less than once a
year. Periodic inspection of the hub should be carried out for the following purposes:
checking operating conditions;
checking for the absence of external damage to the hub;
checking the reliability of the connection between the hub and the power source.
Maintenance should be performed when the signal strength is low, notifications take a long time to
arrive, etc.
Perform the following operations during maintenance:
1. power off the hub completely;
1.1. remove dust from the surface of the hub;
1.2. clean the SIM card contacts with alcohol;
1.3. check the power cord insulation for breaks or damage;

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1.4. check your radio devices for false alarms.
2. Supply the main or backup power to the hub:
2.1. check the indication on the hub when radio devices are triggered;
2.2. check the delivery of alarm notifications through various communication channels.
7.2 UPDATING THE HUB FIRMWARE
Firmware updates optimize the operation of the hub, add new features and improvements.
The Livicom system automatically checks firmware updates, so users will receive push-notifications as
soon as a new version of the firmware becomes available for installation.
You can update the hub firmware in the Livicom mobile app on the hub settings screen.
Updating the hub firmware is described on the website of the Livicom system.
7.3 REPAIRS
Warranty service and repairs of the hub must be carried out by the Manufacturer - NPP Stels LLC.
7.4 HUB RESET
Hub reset allows you to delete all information about connected devices, user settings and created scripts
from the hub's internal memory and reload it from the Livicom cloud platform.
Follow these steps to reset the hub:
1. Disconnect all power sources from the hub:
a. disconnect the power supply unit from the 230 V power outlet;
b. open the compartment on the back of the hub (4) and remove the battery from the hub.
2. Press and hold the button for confirming the hub binding (8).
3. Plug the power supply unit of the hub into the 230 V power outlet while holding the button (8).
4. Hold the button (8) and wait until the power indicator lights red. Release the button (8).
5. Press 10 times on the button (8). Three LED indicators on the hub will blink red together 8 times,
and then the hub will be rebooted.
All data about connected devices, user settings and created scripts will be deleted from the hub's internal
memory and reloaded from the Livicom cloud platform.
Note that you can only perform the hub reset within 1 minute after the hub restarted. If you have not
succeeded to complete all steps in time, then disconnect all power sources from the hub again and
repeat steps from 2 to 5.
8TRANSPORTATION AND STORAGE
8.1 TRANSPORTATION
Hubs (packed according to 1.6) can be transported by all kinds of transport in covered vehicles, except
for non-pressurized aircraft compartments. They should be handled in accordance with the transportation
rules applicable to the chosen type of transport.
The protection of the shipping container from atmospheric condensation must be provided during
transportation. Arrangement and fastening of cargo in vehicles must ensure a stable position of the
container during transportation. Hubs are allowed to be transported within the city without packaging,
but with mandatory protection against atmospheric condensation and shock during transportation.
8.2 STORAGE
Packaged hubs should be stored in warehouses at a temperature from minus 25 to plus 70 °C and a
relative humidity of no more than 85%.
The presence of acids, alkalis and other aggressive impurities in the air is not allowed.
De-energize the hub before storing for a long period of time (remove the battery or insert a protective
film between the contacts of the hub and the battery).

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9DISPOSAL
Disposal of all parts of the hub must be carried out in accordance with the local legislation. Please note
that the device belongs to the 4th waste hazard class when disposing (with the exception of the battery).
The battery of the hub belongs to the 2nd class of waste hazard.
The content of precious metals: does not require accounting during storage and disposal.
10 WARRANTY
The manufacturer LLC “NPP Stels” guarantees that the hub meets AGNS.421453.001 TU technical
requirements, provided that the consumer complies with the conditions of transportation, storage,
installation and operation.
The warranty period is 5 years from the manufacturing date. The warranty does not apply to batteries.
The warranty does not cover the following cases:
1) Non-compliance with the intended operating conditions for the hub;
2) Mechanical damage to the hub;
3) Repairs to the hub by a third party (a person or a company other than the Manufacturer).

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APPENDIX A - EVENT GENERATION PERIODS
The Livicom system monitors the hub status and generates notifications if there are long-term
interruptions in its operation. Events and delays in their generation are given in Table A.1.
Table A.1- Event generation periods
Event
Generation
delay
Recovery event
Event-generating party
Ethernet cable is
disconnected
40 sec
Ethernet cable is connected
Hub, if it continues to
transmit data via another
channel
Wi-Fi network is not
available
40 sec
Wi-Fi connection is restored
Hub, if it continues to
transmit data via another
channel
220 V power failure
3 minutes
220 V power ok
Hub, if it continues to
operate on battery power
Loss of communication with
the site*
3 minutes
Communication with the site
is restored
Livicom cloud server
Loss of communication with
the Livicom cloud server*
3 minutes
Communication with the
Livicom cloud server is
restored
Hub
* If the connection is lost between the hub and the Livicom cloud server, all generated events are
queued by the hub for sending. The hub will send all accumulated events after the connection is
restored.
APPENDIX B - TECHNICAL SUPPORT CONTACTS
If you cannot find the answer to your question in this Manual, then contact our Technical support team:
by e-mail
[email protected]
Technical Support Working Hours:
on weekdays from 8:00 to 20:00 Tomsk time (GMT + 7)

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APPENDIX C - DOCUMENT CHANGE LOG
Table C.1 - Document change log
Date
Version
Description
24.09.2021
1.0
Design, operation principle and technical characteristics of the Livi Smart Hub
and Livi Smart Hub 2G hubs are described.
27.09.2022
2.0
Information about the principle of operation, technical characteristics,
intended use, transportation, storage, maintenance and disposal of Livi
Smart Hub 4G hubs is added.