LIVICOM Livi Smart Hub User manual

Livi Smart Hub 4G / Livi Smart Hub / Livi Smart Hub 2G Manual
© «Stels NPP» LLC, 2020 – 2022 Page 2 of 20
Contents
1Hub description .............................................................................................................................3
1.1 Hub description ......................................................................................................................3
1.2 Differences between Livi Smart Hub 4G, Livi Smart Hub and Livi Smart Hub 2G.........................3
1.3 Hub appearance .....................................................................................................................4
1.4 Specifications .........................................................................................................................5
1.5 Supply set ..............................................................................................................................6
1.6 Packaging...............................................................................................................................6
2Precautionary measures .................................................................................................................6
3Hub preparation for installation and operation .................................................................................6
4Setting up communication channels ................................................................................................7
4.1 Connecting ethernet channel ...................................................................................................7
4.2 Connecting WI-FI channel .......................................................................................................8
4.3 Choosing a SIM card for the hub..............................................................................................8
4.4 Mobile internet activation ........................................................................................................8
4.5 User notification algorithm via voice calls and SMS.................................................................. 10
5Intended usage of the hub ........................................................................................................... 11
5.1 Choosing location for the hub ................................................................................................ 11
5.2 Installation of the hub........................................................................................................... 11
5.3 Operation via Ethernet .......................................................................................................... 11
5.4 Operation via Wi-Fi ............................................................................................................... 12
5.5 Operation via Mobile Internet ................................................................................................ 12
5.6 Connecting all channels simultaneously .................................................................................. 12
5.7 LED Indication ...................................................................................................................... 13
6Hub control ................................................................................................................................. 14
6.1 Livicom mobile app ............................................................................................................... 14
6.2 Hub voice menu.................................................................................................................... 14
6.3 SMS-commands .................................................................................................................... 15
7Maintenance and repairs .............................................................................................................. 16
7.1 Maintenance......................................................................................................................... 16
7.2 Updating the hub firmware.................................................................................................... 17
7.3 Repairs ................................................................................................................................ 17
7.4 Hub reset ............................................................................................................................. 17
8Transportation and storage .......................................................................................................... 17
8.1 Transportation ...................................................................................................................... 17
8.2 Storage ................................................................................................................................ 17
9Disposal ...................................................................................................................................... 18
10 Warranty ..................................................................................................................................... 18
Appendix A - Event generation periods............................................................................................... 19
Appendix B - Technical Support Contacts ........................................................................................... 19
Appendix C - Document change log ................................................................................................... 20

Livi Smart Hub 4G / Livi Smart Hub / Livi Smart Hub 2G Manual
Page 3 of 20
This Manual describes the operation principles and technical characteristics of Livi Smart Hub 4G, Livi
Smart Hub and Livi Smart Hub 2G hubs (hereafter referred to as the hub). The Manual contains the
information about the hubs functionality and the instructions required for their correct and safe tuning
and operation, as well as for their intended use and maintenance.
Only persons who have studied this Manual are allowed to install, tune, operate and maintain the hub.
1HUB DESCRIPTION
1.1 HUB DESCRIPTION
The hub is designed to combine Livi radio devices into a single ecosystem of the Livicom smart home.
Hub control functions are:
receive data from sensors and endpoint devices installed at the site;
automatically control endpoint devices when running scheduled, event-driven and click-driven
scripts;
transmit to endpoint devices all commands issued remotely by the user;
transfer data about Livicom smart home to the Livicom cloud server (the cloud server notifies
users about events at the site via push-notifications in the Livicom mobile app or by email);
alert users (up to 8 users) by SMS or via voice calls in case of alarms at the site (if a SIM card is
installed in the hub).
Users can control the hub using the Livicom mobile app, SMS-commands and the hub voice menu (if a
SIM card is installed in the hub). Only the Livicom mobile app provides the complete set of hub control
functions.
The hub can transmit notifications to the STEMAX server (if the security service is active) and to the
users smartphones simultaneously, because the hub supports two active IP-connections for each
communication channel.
256 Livi radio devices can be bound to one hub. Exceptions:
Two-channel Livi radio devices.
Two-channel radio devices reduce the maximum number of bound devices, because they take place of
two Livi radio devices when they are bound to the hub. Two-channel radio devices are Livi GS glass break
sensor, Livi Key Fob control panel, Livi LS water leak sensor, Livi US universal sensor, Livi Light Control
unit, Livi Water Control water leakage protection unit.
Endpoint Livi radio devices.
One Livi Smart Hub can be bound up to 64 endpoint devices, such as Livi Relay, Livi Relay 12/24, Livi
Socket, Livi Siren and Livi Roller Shutter unit.
Endpoint two-channel Livi radio devices.
One Livi Smart Hub can be bound up to 32 two-channel endpoint devices, such as Livi Light Control unit
and Livi Water Control unit.
Livi RTRM repeaters
You can bind up to three repeaters to one hub according to the "star" scheme.
1.2 DIFFERENCES BETWEEN LIVI SMART HUB 4G, LIVI SMART HUB
AND LIVI SMART HUB 2G
Livi Smart Hub 4G, Livi Smart Hub and Livi Smart Hub 2G differ by two main factors: supported
communication channels and battery lives.
Supported communication channels:
Livi Smart Hub 4G can transmit data via three channels simultaneously: via wired Ethernet, via Wi-
Fi and via mobile Internet (a SIM card is required).
Livi Smart Hub and Livi Smart Hub 2G transmit data via two channels: via wired Ethernet and via
mobile Internet (a SIM card is required).

Livi Smart Hub 4G / Livi Smart Hub / Livi Smart Hub 2G Manual
Page 4 of 20
Supported cellular standards (to operate via mobile Internet):
Livi Smart Hub 4G supports three cellular standards 2,5G –GSM / GPRS (900 / 1800 MHz), 3G –
UMTS / HSPA+ (900 / 2100 MHz) and 4G - LTE (800 / 1800 / 2100 / 2600 MHz);
Livi Smart Hub supports two cellular standards 2,5G –GSM / GPRS (900 / 1800 MHz) and 3G –
UMTS / HSPA+ (900 / 2100 MHz);
Livi Smart Hub 2G supports only one cellular standard 2,5G –GSM / GPRS (900 / 1800 MHz).
Embedded Ethernet Driver:
Livi Smart Hub 4G can operate at speeds of 10 and 100 Mbps in Ethernet networks. The updated
Ethernet driver provides high bandwidth, balanced distribution of resources in LAN, compatibility
with the latest equipment of Ethernet operators.
Livi Smart Hub and Livi Smart Hub 2G can only operate at a speed of 10 Mbps in Ethernet
networks.
Battery life:
Battery will supply power to the hub in case of a power failure at the site. Livi Smart Hub 4G can operate
on battery power for up to 11 hours, Livi Smart Hub can continue to operate on battery power for at
least 12 hours and Livi Smart Hub 2G will operate for at least 15 hours.
There are no other differences between Livi Smart Hub 4G, Livi Smart Hub and Livi Smart Hub 2G: their
functions, operating procedures and sets of settings are the same.
1.3 HUB APPEARANCE
Figure 1.1 –Hub enclosure lid
Figure 1.2 –Hub enclosure base
Figure 1.3 –Side view
1. Power indicator
2. Guard indicator
3. Connection indicator
4. Battery cover
5. Device installation holes
6. Connector for an Ethernet cable
7. Connector for a power supply unit
8. Button for confirming the hub binding

Livi Smart Hub 4G / Livi Smart Hub / Livi Smart Hub 2G Manual
Page 5 of 20
1.4 SPECIFICATIONS
Table 1.1 –Specifications
First communication channel
LIVI SMART HUB 4G
Ethernet 10/100 Mbps
Livi Smart Hub/Livi Smart Hub 2G
Ethernet 10 Mbps
Second communication channel
LIVI SMART HUB 4G
2G –GSM / GPRS (900 / 1800 MHz)
3G –UMTS / HSPA+ (900 / 2100 MHz)
4G - LTE (800 / 1800 / 2100 / 2600 MHz)
LIVI SMART HUB
2G –GSM / GPRS (900 / 1800 MHz)
3G –UMTS / HSPA+ (900 / 2100 MHz)
LIVI SMART HUB 2G
2G –GSM / GPRS (900 / 1800 MHz)
Third communication channel
LIVI SMART HUB 4G
Wi-Fi 2.4 GHz
Operating frequency
868 MHz
Radio communication range*
1000 m
Radio channel power
25 mW
Number of Livi devices number
up to 256**
** Number of endpoint Livi radio devices (Livi Relay, Livi
Relay 12/24, Livi Socket, Livi Siren)
up to 64
** Number of two-channel endpoint Livi radio devices (Livi
Water Control water leakage protection unit, Livi Light
Control unit)
up to 32
Main power
230 V mains via the 5 V, 1 A power
adapter
Backup power
battery BL-5C, 1020 mAh
Battery life
LIVI SMART HUB 4G
up to 11 hours
LIVI SMART HUB
at least 12 hours
LIVI SMART HUB 2G
at least 15 hours
Supported radio protocols
Livi
Enclosure protection category
IP30
Operating temperature range
from 0 to +45 °С
Dimensions
130 х 130 х 35 mm
* Radio communication range is the maximum distance between the hub and the radio device in line of
sight and without interference.

Livi Smart Hub 4G / Livi Smart Hub / Livi Smart Hub 2G Manual
Page 6 of 20
1.5 SUPPLY SET
The hub supply set is detailed in Table 1.2.
Table 1.2 —Supply set
Model
Quantity
Livi Smart Hub 4G/ Livi Smart Hub/ Livi Smart Hub 2G
1
Screws 3,5 x 19
2
Dowel 5 x 25
2
Rechargeable battery BL-5C (3.7 V / 1020 mAh)
1
Protective film for the battery (10x30) mm
1
Power adapter (5 V/ 1 A)
1
Cat.5e patch cord (2m)
1
Packaging
1
1.6 PACKAGING
The hub is delivered in an individual cardboard container designed to protect it from damage during
transportation. The supply set is included in the container (see 1.5).
2PRECAUTIONARY MEASURES
WARNING
To prevent electric shock or fire, do not operate the hub under the following conditions:
outdoors;
in places with high humidity or in wet places;
in aggressive environments that can cause corrosion;
in the presence of conductive dust.
The hub is not designed for operation in explosive areas.
Turn off the main and backup power sources before disassembling or maintaining the hub.
The operating conditions of the hub and the supplied voltage must comply with the values given in the
Specifications table (see 1.4).
Hub maintenance may only be performed after it has been completely de-energized.
ATTENTION
The hub must be unpacked and allowed to reach room temperature for at least two hours before
handling if it was transported or stored at low temperatures. The hub should operate at a room
temperature (not exceeding the values specified in 1.4).
Please, make sure that the hub carries no voltage before installing the SIM in its slot.
3HUB PREPARATION FOR INSTALLATION AND OPERATION
The hub requires connection to the mains (230 V AC network) through the supplied power adaptor and
stable Internet access through a wired connection (Ethernet channel –see 4.1), wireless connection (Wi-
Fi channel for Livi Smart Hub 4G –see 4.2) and / or through a mobile network (GSM/UMTS/LTE channel
–see 4.3).
One Internet access channel is enough for the hub to operate. But if you connect wired internet to the
hub, set the Wi-Fi network access settings (for Livi Smart Hub 4G) and insert a SIM card with active
mobile internet into it, then the hub will continue to operate even if there are problems with Internet
access through any connected channel.
Follow these steps when you turn on the hub for the first time:
1. Open the compartment on the back of the hub (4), remove the battery and remove a protective
film from the contacts in the battery compartment.

Livi Smart Hub 4G / Livi Smart Hub / Livi Smart Hub 2G Manual
Page 7 of 20
2. Insert a SIM-card into a special slot, position it as indicated.
Figure 3.1 –Installing a SIM-card in the hub
3. Return the battery to the Hub, align the contacts on the battery with the hub contacts and close
the compartment.
4. The hub package contains a power adaptor and an Ethernet-cable. Insert both wires in the
connectors (6) and (7) on the side of the hub. Then plug the power adaptor into a 230 V power
outlet and an Ethernet cable into an Internet outlet or a router.
The hub automatically switches to the intelligent power-on mode after power up. If the battery is
discharged, the hub first charges the battery to the operating level and then the hub switches to the
operating mode. The power indicator (1) blinks white while the battery is charging.
Wait until the power (1) and communication (3) indicators light green steadily (exception: if the hub
operates only via the "mobile Internet", then the connection indicator will light yellow). If indicators light
any different color, refer to the table “LED Indication” (see 5.7) to find out the reason.
5. Download the Livicom mobile app on Google Play and App Store and install it on your
smartphone.
6. Sign up and then sign in to the Livicom system.
7. Follow on-screen instructions to register the hub and create your livicom site.
You can bind sensors and endpoint devices to the hub once your Livicom site is created. Invite family
members to control the Livicom smart home together.
4SETTING UP COMMUNICATION CHANNELS
4.1 CONNECTING ETHERNET CHANNEL
When an Ethernet cable is connected to the hub, the hub automatically sends a request to receive
parameters for connecting to the LAN via DHCP. Wait a few minutes and look at the connection indicator
on the hub. If the connection indicator lights green, then the hub has received the settings
automatically and has successfully established the connection with the Livicom server.
If the connection indicator blinks red or lights yellow, then set the parameters for connecting the hub to
the LAN manually using an SMS command (the command will be performed by the hub only if a SIM card
is installed in it):
1. Ask your LAN administrator for the following settings:
a. Local: a free local IP address that will be assigned to the hub.
b. Mask: the subnet mask.
c. Gateway: local IP address of the network device that organizes the LAN.
d. Dns: DNS server IP address.
2. Record the following command as an SMS on your smartphone:
adaptor eth cfg=local mask gateway dns

Livi Smart Hub 4G / Livi Smart Hub / Livi Smart Hub 2G Manual
Page 8 of 20
Attention Do not put spaces before and after the "=" sign and respect the case of letters (uppercase
and lowercase letters) when typing the SMS.
For example: adaptor eth cfg=192.168.0.10 255.255.255.0 192.168.0.1 8.8.8.8
3. Send the SMS to the phone number of the SIM card that is installed in the hub.
Attention The command will be accepted from any phone number if the hub has no registration on the
Livicom cloud server (for example, if the hub is new). If the hub is registered on the Livicom cloud server,
then the command will be accepted by the hub only if it's been sent from the phone of its site's owner.
If you use the SMS to set the parameters for the hub, then later you can switch the hub back to the
operation via DHCP protocol by:
sending an SMS command: adaptor eth cfg=auto,
resetting the hub as described in section 7.3.
4.2 CONNECTING WI-FI CHANNEL
You can connect the hub to the Wi-Fi network only after registering it in the Livicom app. To
register the hub, you will need to give it access to the Internet via "mobile Internet" or via
Ethernet.
The hub can connect to a Wi-Fi network operating at 2.4 GHz. Open the hub settings in the Livicom app
and go to the Wi-Fi connection settings to select the network. Tap the Refresh button and wait until the
hub detects all available Wi-Fi networks. Select the preferred network from the list of available networks.
If a password is required to connect to the network, enter it in the pop-up screen.
The preferred network and its password are stored in the hub's memory once the connection is
established. Later after reboots, the hub will connect to the selected network automatically (if Wi-Fi is
on).
You can always disconnect the hub from the Wi-Fi network using the "Disconnect" button on the Wi-Fi
connection settings screen in the Livicom app and select another network from the "Available networks"
list.
4.3 CHOOSING A SIM CARD FOR THE HUB
If you have decided to install a SIM-card in the hub, then select an operator according to the following
criteria:
Check the signal strength of the operator’s mobile network at your site.
Make sure that the network of the selected mobile operator has a strong signal at the intended location
of the hub before purchasing a SIM-card. Verify the signal strength with your smartphone: if you are at
the site and you have no problems receiving voice calls, SMS or with Internet access, then purchase the
SIM-card of the same mobile operator.
Select convenient tariff
Select a tariff based on a reasonable ratio of cost and services. The hub requires no more than 150 MB of
mobile Internet per month, voice calls and SMS (if at least one user should be notified by SMS and / or
voice calls in case of alarms at the site).
Purchase a SIM-card for the hub, install it in any phone and turn off a PIN request for the SIM card. We
also recommend to restrict the credit balance system and SMS commercials. Afterwards regularly check
the SIM-card financial balance in order to avoid overspending due to wrong settings and to make sure
that the hub is operated with minimal financial costs.
4.4 MOBILE INTERNET ACTIVATION
The mobile Internet on the SIM card will be activated automatically, if you install the SIM card of one
of the telecom operators listed in the Table 4.1.
Table 4.1 —Supported telecom operators
Operator
Country
Beeline
Russia
MTS
Russia

Livi Smart Hub 4G / Livi Smart Hub / Livi Smart Hub 2G Manual
Page 9 of 20
Table 4.1 —Supported telecom operators
Operator
Country
Megafon
Russia
Tele2
Russia
Ucom
Armenia
ViVaCell-MTS
Armenia
Beeline
Armenia
life:)
Belarus
А1
Belarus
MTS
Belarus
Altel
Kazakhstan
Beeline
Kazakhstan
Tele2
Kazakhstan
AVEA
Turkey
Turkcell
Turkey
VODAFONE-TELSIM
Turkey
Beeline
Uzbekistan
UCELL
Uzbekistan
Uzmobile
Uzbekistan
CLARO
Ecuador
CNT INTERNET MOVIL
Ecuador
MOVISTAR
Ecuador
Telekom EMT
Estonia
If you have selected a SIM card from another operator, then install it into the hub and check whether the
hub succeeded to connect to the Livicom server via mobile Internet. To check, disconnect Ethernet-cable
from the hub, wait several minutes and look at the connection indicator (3). Mobile Internet is
automatically activated if the connection indicator lights yellow.
If the connection indicator blinks red, then follow these steps to activate mobile Internet:
1. Ask your mobile operator for access point information (APN) through which the hub can connect
to mobile Internet:
a. APN (for example: internet.beeline.ru);
b. User name (for example: beeline);
c. Password (for example: beeline);
d. USSD balance request (for example: *102#).
2. Record the following command as an SMS on your smartphone:
apn=APN,user name,password,USSD balance request
Do not put spaces and change letter cases (upper and lower case letters) when typing the SMS. If a
username and / or a password are not required to access the mobile Internet, then put commas in the
SMS as in the example for the Yota SIM-card below.
For example:
oFor Beeline SIM-card record the command:
apn=internet.beeline.ru,beeline,beeline,*102#
oFor Yota SIM-card record the command: apn=internet.yota,,,*100#
oFor Kcell SIM-card record the command: apn=internet,,,*100#

Livi Smart Hub 4G / Livi Smart Hub / Livi Smart Hub 2G Manual
Page 10 of 20
oFor Goodline M2M Express SIM-card record the command:
apn=internet.emt.ee,,,*146*099#
3. Send the SMS to the phone number of the SIM card that is installed in the hub.
The command will be accepted from any phone number if the hub has no registration on the Livicom
cloud server (for example, if the hub is new). If the hub is registered on the Livicom cloud server, then
the command will be accepted by the hub only if it's been sent from the phone of its site's owner.
Wait several minutes and look at the connection indicator (3). Mobile Internet is activated if the
connection indicator lights yellow. If the connection indicator continues to blink red, then specify the
protocol by which the hub will request authentication from the mobile operator (PAP / CHAP / NONE):
Record the following command as an SMS on your smartphone: ppp_auth=pap
Send the SMS to the phone number of the SIM card that is installed in the hub. Wait a few
minutes and look at the connection indicator on the hub. Mobile Internet is activated if the
connection indicator lights yellow.
If the connection indicator continues to blink red, then record the following command as an SMS
on your smartphone: ppp_auth=chap.
Send the SMS to the phone number of the SIM card that is installed in the hub. Wait a few
minutes and look at the connection indicator on the hub. Mobile Internet is activated if the
connection indicator lights yellow.
Note that if mobile Internet on the SIM-card was activated with an SMS and you decide to replace the
SIM-card in the hub, then you will have to return the hub to the factory settings: as described in section
7.3, but without deleting the site from the app. If the site is not deleted, then the hub will automatically
restore information about the devices, users, and scripts by downloading the site data from the Livicom
cloud platform, immediately after returning to the factory settings.
4.5 USER NOTIFICATION ALGORITHM VIA VOICE CALLS AND SMS
The Livicom cloud platform notifies users about all events at the site via push-notifications and by e-mail.
The hub performs user alerts about site alarms via voice calls or SMS if these notification methods are
enabled in the site settings and if a SIM-card is installed in the hub.
The algorithm of the user notification performed by the hub is shown below (see figure 4.1). The
implementation of the algorithm in each case depends on the site settings.
An SMS is a non-confirmable notification method, which means that the hub does not receive any
confirmation from the user that the message was received. Therefore SMS are sent to users only once for
each alarm.
A voice call is a confirmable notification method (with feedback from the recipient). The hub continues to
call users until the alert is successfully received.
Attention Users should pick up the phone and press the #button to confirm that they have received
a voice notification. Any user can stop notification algorithm by pressing button 5on the phone after
picking up (then the hub will stop making calls about the current alarm).
The hub can send only a limited number of SMS and make a limited number of voice calls (received by
users) within a certain period of time. By default the hub can send 30 SMS in 3 hours and make 60 calls
in 6 hours. If this amount has been exceeded, the corresponding notification function will be blocked for
30 minutes.