mCareWatch HW2 User manual

Getting Started Guide
Item Page
mcarewatch.com.au
Key Description 2
Wearer: How to turn the watch on 3
Wearer: How to switch the watch off 4
Wearer: How to make an SOS call 5
Wearer: How to call a Speed Dial Contact 6
Wearer: How to recharge the watch 7
Wearer: How to view Basic Settings 8-10
Wearer: How to change the watch face 11
Carer: How to call the watch 12
Carer: How to download the mobile app 13
Carer: How to log into the web platform 14
Carer: How to track the watch’s location (platform) 15
Carer: How to track the watch’s location (APP) 16
Watch Settings & Battery Life 17-23
1
HW2

mcarewatch.com.au
mCareWatch HW2
Watch battery level
ON/OFF & Return button
SOS button

WEARER: How to turn the watch on
3
Press and hold down the top right
hand button (silver) for 3-5 seconds
IMPORTANT:
Your mCareWatch HW2 has been pre-configured with the mCare software. Please do
not change any settings (apart from selecting a different mCare watch face). Making
any other setting changes on the watch may affect the overall performance result in
some of the features not operating as required.

WEARER: How to switch the watch off
mcarewatch.com.au 4
1. When the watch face is displayed, place
your finger on the screen and scroll from
top down. The below screen will appear
with the Basic Watch Settings
2. Swipe the watch
screen from right
to left
3. Swipe the watch
screen again from
right to left
4. Tap on OFF icon
and the confirm by
clicking on ‘Yes’

WEARER: How to make an SOS emergency call
mcarewatch.com.au 5
1. Press the top
right hand (silver)
button for the
watch face to
display
2. Press and hold
down the red SOS
button on the watch
screen OR the
bottom right button
for 3 seconds
3. Once SOS is activated, the watch will
automatically dial the pre-set SOS
emergency contact number
How do I cancel
an SOS Call?
When the SOS call is activated
and watch begins to call SOS
contact, simply touch the red
handset on the watch face

WEARER: How to call Speed Dial Contact
6
1. When watch face is displayed,
swipe the watch screen from
right to left to see your Family
Speed Dial contact photo/name
2. To call your Speed Dial
Contact, press and hold
down the photo/name
for 3-5 seconds and the
Watch will automatically
dial that Speed Dial
contact’s number
3. Speed Dial Contact will
receive call from the
watch’s mobile number.
When the Speed Dial
contact answers the call,
it will open up a two way
call with the watch
wearer
TIP: you can save up to 6 Speed Dial Contact photos and numbers (via the web platform)

WEARER: How to recharge the watch
mcarewatch.com.au 7
1. Connect the magnetic recharge
base to the USB cable and power
adaptor
2. Four recharge pins on the bottom
of the watch need to connect with
the 4 pins on the magnetic recharge
base
3. Place watch on top of the magnetic
recharge base as shown (with 4 pins on
watch connecting to the 4 pins on
charger)
IMPORTANT: WHEN WATCH REACHES 15% BATTERY LEVEL, PLEASE RECHARGE AS WATCH GOES
INTO POWER SAVING MODE AND MONITORING MAY NOT OPERATE AS REQUIRED

WEARER: How to view basic watch settings (1)
mcarewatch.com.au 8
1. When the watch face is displayed, place
your finger on the screen and swipe from
the top down. The below screen will
appear with the Basic Watch Settings
Watch Faces
Watch Information
Speed Dial
Contacts
Keypad (to make
outgoing calls)
Synch Button (click
to synch & update)
GPS on demand
location update

WEARER: How to view basic watch settings (2)
mcarewatch.com.au 9
1. To view the 2nd set of Watch Settings
swipe the watch screen from right to left to
view the below screen:
Quality of Life Wellness
Prompt question
Connect to mHealth
Peripheral (not available
as yet)
Activate Heart Rate
measurement
Date & Time
Turn off
ringer/Silent Mode
Compose, receive
and view SMS
messages

WEARER: How to view basic watch settings (3)
mcarewatch.com.au 10
1. To view the 3rd set of Watch Settings
swipe the watch screen from right to left to
view the below screen:
Security Token
Connect to
available home Wi-
Fi (add password)
Connect to Bluetooth
Power OFF –watch
will switch off
Reboot –watch will
switch off and back
on
Disconnect from
any Wi-Fi
Connection
Download latest
software update

WEARER: How to change watch face
mcarewatch.com.au 11
1. When the watch face is displayed, place
your finger on the screen and swipe from
the top down
2. Watch will display ‘Settings’ icons. Tap
on the watch face icon. The watch will
display the selected watch face with a
yellow circle around the watch face.
3. To view the different watch faces, simply
swipe the watch screen from right to left to
view the different watch face options. To
change the watch face, press and hold down
on the nominated watch face for 3-5 seconds
(a yellow circle will appear on selected watch
face).
Press the bottom button to go back to time.

CARER/FAMILY: How to call the watch
mcarewatch.com.au 12
1. The watch has it’s own mobile
number like any other mobile phone.
Anyone can call the watch by dialling
the watch’s mobile phone number
from their own smartphone or
landline.
2. When the watch’s mobile number
is dialled, the watch will start to ring
and the watch screen will display the
caller’s number and a green and red
handset
3. To answer the incoming call, the
wearer should tap on the green handset
and this will then open up a loud
speaker with two way communication

CARER/FAMILY: How to download the mobile app
mcarewatch.com.au 13
1. The mobile app is available for Android
smartphones from the Google Play store
and for iPhones on the APP Store by
searching “mCareWatch”.
iPhone: requires iOS9.0 or later
Android: requires Android 4.0 and up
2. Once mobile app is downloaded on
your smartphone –click Open and enter
the username and password provided and
press ‘LOGIN’
3. When you ‘LOGIN’ the app will display the
primary carer’s name and to connect to the
watch –click on the watch wearer’s name

CARER/FAMILY: How to login to Web Dashboard
mcarewatch.com.au 14
1. Open up your web browser (firefox
preferred) and enter
mcarewatch.com.au and click on
‘LOGIN’ section (top right)
2. Click on the button: ‘Click here to
manage your device’ which will then
take you to the ‘ConnectiveCARE’
web platform
3. Enter your username and password,
making (all lower case and no space)
and then click on ‘LOGIN’
TIP: Using the Firefox or Google Chrome
Web browsers is recommended when using
the Web platform (ConnectiveCARE)

CARER/FAMILY: How to track the watch (dashboard)
mcarewatch.com.au 15
1. Click on ‘MAPS’ section to show the
location of the watch. The map should
indicate the last known reported
location of the watch with a time/date
2. To get the latest location of the
watch scroll down to the bottom and
click on orange square with target for
an on demand location. This will
automatically send an SMS to the
watch for an updated position
3. The On Demand request will take 2-3
minutes to update. Press the ‘REFRESH’
button to receive the latest location.
A green pin is the GPS position, a blue pin
is a Wi-Fi position and the red GSM
position is a mobile tower triangulated
location

CARER/FAMILY: How to track the watch (Mobile APP)
mcarewatch.com.au 16
1. Open app to
‘ACTIVITY’ section to
view watch status.
Make sure the watch is
‘Connected’ and then
click on ‘VIEW MAP’
2. APP will display map
with watch location with
address, date and time
of the last connection.
To get latest location
click on ‘GET CURRENT
LOCATION’
3. If you are using
an Android phone –
a message will be
sent automatically
to the watch. For
iPhones, the above
screen will appear
and you will need to
click ‘SEND’
4. The On
demand location
sent to the watch
will take between
2-3 minutes to
update the map
with the latest
location. Click the
‘REFERSH’ button
to receive
updated location

CARER: How to add Speed Dial Carer’s photos
mcarewatch.com.au 17
1. Log into the web dashboard
and click on ‘Wearer’ and
‘Contacts’ and scroll down to
‘Family Speed Dial Contacts’
3. Click ‘Upload’ to add
photo of Speed Dial
contact
2. Add ‘Speed Dial’ contacts
Name and contact number
4. Once photo has
been added, Click
‘Done’
5. Once all details and photos
have been uploaded click on the
SAVE button at the top of the
page

CARER: How to setup the Non-Movement feature
mcarewatch.com.au 18
1. Log into the web
dashboard and click on
‘Device’ and ‘Features’,
then scroll down the
page to ‘Non-movement
Detection’
2. Change the ‘Detect non-movement’ to ON
3. Click on the days to highlight the days you would like this
feature to be switched active
4. Select the time to Start and End the monitoring of this
feature. All times are based on 24 hour time, i.e. 22:00
represents 10:00PM
5. Select how often you would like to detect the no-
movement and then click on the SAVE button at the top of
the Features PAGE

CARER: How to setup the Sensor features
mcarewatch.com.au 19
1. Log into the web dashboard
and click on ‘Device’ and
‘Features’, and then ‘Sensors’
To activate the Pedometer and Periodic Heart rate, you
must select a time interval you would like that feature to
be reporting.
IMPORTANT: Activating these features will drain the
battery and require recharging on a more frequent basis

CARER: How to setup the Periodic-Check in feature
mcarewatch.com.au 20
1. On the web dashboard and
click on ‘Device’ and ‘Features’,
and to ‘Periodic Checking’
2. Change the ‘Periodic Checking prompting’ to ON
3. Click on the days, to highlight the days you would like
this feature to be switched active
4. Select the time to Start and End the monitoring of this
feature. All times are based on 24 hour time, i.e. 19:00
represents 7:00PM
5. Select how often you would like to send the Check in
prompts and then click on the SAVE button at the top of the
Features page
This feature will ask the wearer: ‘Are you OK?’. If the wearer presses the red thumbs
down icon, or if there is no response, a voice call is made to that carer’s phone