Mini MINI COOPER 2014 Instruction Manual

© 2013 MINI USA, a division of BMW of North America, LLC.
Woodcliff Lake, New Jersey 07677
The MINI name, model names and logo are registered trademarks.
Printed in U.S.A. 05/14 European model shown
MD20077
*MD20077*
2014 MINI COOPER
SERVICE & WARRANTY INFORMATION
2014 MINI COOPER
SERVICE & WARRANTY INFORMATION

Owner/Driver Information:
Name _____________________________________________________________________
Address _____________________________________________________________________
_____________________________________________________________________
_____________________________________________________________________
_____________________________________________________________________
Owner/Driver Telephones:
Business _____________________________________________________________________
Home _____________________________________________________________________
Model ________________________________________________ Year_______________
VIN
Retail/In-Service Date __________________________________________________________
Trim Code ___________________________________ Color Code _____________________
Production Date _______________________________________________________________
License Plate Number __________________________________________________________
MINI Dealer Telephone Numbers:
Offices _____________________________________________________________________
Services _____________________________________________________________________
MINI COOPER 2014

Table of Contents
Page
The MINI Maintenance Program ....................................... 1
Coverage ......................................................1
Maintenance Upgrade Option .........................................2
Intervals .......................................................2
Condition Based Service (CBS) ....................................... 2
Service Required Display ........................................... 3
Radio Display screen contents (vehicles without MINI Controller) .................3
Control Display screen contents (vehicles with MINI Controller) ..................4
Special Note – Maintenance Intervals ....................................4
Quality Certification I ...............................................5
Fuel Quality – Gasoline .............................................5
Maintenance Service Summary ....................................... 6
Unscheduled maintenance ...........................................6
Standard operations ...............................................6
Engine oil ......................................................6
Maintenance services connected to a specific engine oil service* .................6
Maintenance services that display in CBS .................................6
Vehicle check ....................................................6
Brake fluid ......................................................7
Maintenance services that do not display in CBS ............................7
Frontbrake .....................................................7
Rearbrake......................................................7
Emission Control Maintenance Schedule ................................ 7
BatteryCare ..................................................... 8
Corrosion Protection .............................................. 8
Restoring Corrosion Protection ........................................8
Underbody Maintenance ............................................8
MINI Roadside Assistance ........................................... 9
MINI Roadside Assistance Smartphone Application ..........................9
Owner’s Eligibility .................................................9
Getting Started ..................................................9
Calling For Assistance ..............................................9
Services ...................................................... 10
Dispatch Service ................................................10
On-Site Assistance ...............................................10
Lock-Out .....................................................10
Towing Service ..................................................10
Sign-and-Drive ..................................................10
Trip Interruption Benefits ...........................................11
Exclusions .....................................................11
Customer Assistance Information .................................... 11
Customer Assistance - Notification ....................................12
BBB Auto Line .................................................. 13
California Residents ..............................................14

Special Programs . ............................................... 16
Overview of the MINI New Passenger Car Limited Warranties ................. 17
MINI New Passenger Car Limited Warranty — 2014 Models
(Valid Only in the U.S.A. including Puerto Rico) . . . ....................... 18
Warrantor .....................................................18
Warranty Begins .................................................18
Warranty Period .................................................18
Warranty Coverage ...............................................18
Safety Belt Warranty - Kansas ........................................18
Other Items ....................................................18
General .......................................................19
Limited Warranty - Rust Perforation 2014 Models ......................... 20
Federal Emissions System Defect Warranty
(Valid Only in the U.S.A. including Puerto Rico) . . . ....................... 20
What Is Not Covered ..............................................21
General .......................................................22
Federal Emission Performance Warranty
(Valid only in the U.S.A. including Puerto Rico) . . ........................ 22
California Emission Control Warranty Statement*
Your Warranty Rights and Obligations ................................ 24
Manufacturer’s Warranty Coverage: ....................................24
Owner’s Warranty Responsibilities: ....................................24
California Emission Control System Limited Warranty* ..................... 25
What is not covered ...............................................27
General .......................................................27
California Emission Control System Limited Warranty Parts List .................28
Notice ........................................................ 29
Correcting, Updating or Changing Vehicle-Related or Ownership Information . . . . . 29
Tire Warranty Statement ........................................... 29
Page

2014 MINI Hardtop Models covered in this Booklet
MINI Cooper Hardtop
MINI Cooper S Hardtop
The MINI Maintenance Program
The MINI Maintenance Program is a benefit
designed to help reduce the cost of scheduled
and unscheduled maintenance. The program has
been devised with the following objectives: to
maximize vehicle safety, reliability, and resale
value by minimizing breakdowns resulting from
wear, and minimizing cost and inconvenience by
computing maintenance intervals based upon
the specific manner in which each individual
vehicle is driven.
MINI Cooper and MINI Cooper S passenger cars
purchased from any authorized MINI dealer in the
United States (including Puerto Rico) are
covered by the MINI Maintenance Program for
36 months or 36,000 miles, whichever occurs
first. Coverage begins on the date of first retail
sale or the date the vehicle is first placed into
service as a sales demonstrator, Aftersales
Mobility Program (AMP) Vehicle or BMW Group
company vehicle, whichever is earlier.
Any authorized MINI dealer in the United States
(including Puerto Rico) will perform the
scheduled and/or additional maintenance
services on your vehicle at no expense to you so
long as your vehicle qualifies for coverage under
the MINI Maintenance Program.
Coverage
The MINI Maintenance Program covers all
factory recommended maintenance, as
determined by the Condition Based Service
(CBS) system. Additional specific items that
need replacement due to normal wear and tear,
and that are not covered by the original MINI New
Passenger Car Limited Warranty - such as brake
pads, brake rotors, and wiper blades - are
included, provided wear and tear exceeds MINI
specifications. Any applicable adjustments
required due to normal operating conditions are
also included. See pages6-7ofthis Booklet for
additional information.
Exclusions from coverage include the following:
䉯Items reimbursable under your MINI New
Passenger Car Limited Warranty
䉯Gasoline and gasoline additive
䉯Windshield washer additive (except when in
conjunction with scheduled maintenance)
䉯
Tires, wheel alignment, tire balance and rotation
䉯Reset Run Flat Indicator
䉯Wear and tear of soft trim items, such as:
seats, carpets, moldings, headliner, door
panels and all chrome trim
䉯Damage, including consequential, which
results from negligence, improper operation of
the vehicle, wear and tear or deterioration due
to driving habits or conditions, improper repair,
environmental influences, flood, accident or
fire damage, road salt corrosion, alteration,
installation of non-genuine MINI accessories,
or use of improper, poor quality or
contaminated fuel
䉯Altered or unreadable Vehicle Identification
Number (VIN) or odometer irregularities or
vehicles where the true mileage cannot be
determined
䉯Maintenance or repair after the vehicle is
deemed a total loss
䉯Maintenance or repairs performed by other
than an authorized MINI dealer within the
United States
䉯“Topping off” low fluids (e.g., engine oil,
antifreeze, washer fluid, etc.) except when
done in conjunction with a scheduled
maintenance or other required maintenance
work (as outlined in the customized
maintenance checklist printout) that is
performed during an applicable Maintenance
Program period
䉯Vehicles used in competitive events
䉯Oil changes performed outside the
recommended maintenance intervals as
indicated by the CBS
1

Maintenance Upgrade Option
Please contact your authorized MINI dealer for
information regarding the purchase of optional
Maintenance Program Upgrades. Eligibility and
coverage exclusions may apply.
Intervals
Time intervals should be followed using the
maintenance interval as indicated by the
Condition Based Service data.
Maintenance intervals on motor vehicles have
conventionally been specified based upon
accumulated mileage. However, driving
conditions have a major influence on routine
maintenance requirements; distance traveled is
only one of the significant factors. A vehicle
driven for 50,000 miles of short trips in the city
with numerous cold starts, prolonged periods of
idling, stop-and-go driving, and high engine
speeds during acceleration requires more
frequent maintenance intervals than a vehicle
driven for 50,000 miles for long distances at low
engine speeds primarily at operating
temperature.
The advanced technologies at MINI have led to
the development of the Condition Based Service
(CBS) system which computes the actual
optimum maintenance requirements based not
only upon the accumulated mileage, but taking
into account important factors such as high or
low engine speeds, short or long trip driving.
Condition Based Service (CBS)
CBS is a further development of the Service
Interval Indicator System.
The remaining times for selected maintenance
tasks as well as any legally prescribed dates are
displayed to you individually:
䉯Engine oil
䉯Brake fluid
䉯Vehicle check
䉯Required State Inspection(s)
CBS thus determines the current and future
maintenance requirements.
The vehicle’s current service status is
automatically saved in the remote control key.
The MINI Service Advisor at your authorized MINI
dealer has a device called a key reader. When
your MINI Service Advisor inserts your key into
the key reader, all pertinent vehicle and servicing
data will be available, and a customized
maintenance checklist is printed out based on
the specific operations called for by the
Condition Based Service.
MINI recommends that you have maintenance
and repair work performed by your authorized
MINI dealer.
Disconnecting the battery during periods of
long-term storage will interrupt the
calculation of time-based services. MINI
recommends that you have all items requiring
time-based maintenance, such as brake fluid,
and possibly also the engine oil and microfilter,
brought up to date by your authorized MINI
dealer. Also see the section on battery care on
page 8 of this Booklet.
2

Service Required Display
The remaining driving distance and the date of
the next scheduled service are briefly displayed
in the speedometer immediately after you start
the engine or switch on the ignition.
For specific maintenance operations, you can
view the respective distance remaining or due
date individually in the large display in the MINI
Center Instrument.
Radio Display screen contents
(vehicles without MINI Controller)
1. Using the controls on the radio, press the
MENU button.
2. Rotate the right knob to select “Vehicle Info”
(1), and then press the knob.
3. Select “Vehicle status” and then press the
knob.
4. Select “Service required” and then press the
knob.
5. Select the maintenance item you want to
check, and then press the knob to check the
status of that item.
100
1
3

Control Display screen contents
(vehicles with MINI Controller)
1. Using the MINI Controller located to the rear
of the gear selector lever, press the MENU
button.
2. Rotate to select “Vehicle Info” (1), and then
press the controller.
3. Select “Vehicle status” and then press the
controller.
4. Select “Service required” and then press the
controller.
5. Select the maintenance item you want to
check, and then press the controller to check
the status of that item.
Special Note – Maintenance Intervals
The maintenance requirements for your vehicle
are determined dynamically by the Condition
Based Service (CBS) system. The maintenance
items stated herein reflect the latest information
available at the time of the printing of this
Booklet, and are subject to change.
The completion of certain subsequent
maintenance items or services, as required to
properly maintain your vehicle, will be specified
at intervals computed by the MINI Condition
Based Service system as follows:
䉯Oil Service: Engine oil should be changed with
the engine at operating temperature.
Your MINI is factory-filled with MINI High
Performance Synthetic oils. We recommend
MINI High Performance 5W-30 Synthetic Oil
(MINI part number 07 51 0 143 829) for regular
scheduled engine oil changes.
1
4

MINI recommends that you check your engine oil
level whenever you add fuel to your vehicle. For
information on checking your engine oil level,
refer to your vehicle’s Owner’s Manual.
If you need to add oil between oil changes and
MINI High Performance Synthetic Oil is
unavailable, for the purpose of topping up the
engine oil level only, MINI recommends use of
one of the below-listed synthetic oils that meet
MINI USA, a Division of BMW of North America,
LLC’s Long-life rating LL-01:
䉯Castrol Syntec European Formula SAE 0W-30
䉯Mobil 1 SAE 0W-40
䉯Pennzoil Platinum European Formula Ultra
SAE 5W-30
䉯Valvoline SynPower SAE 5W-30
The choice of the right SAE grade is based on
the climatic conditions in the region in which you
normally drive your MINI. To best determine
which SAE grade is best suited for your vehicle,
contact an authorized MINI dealer.
If you are unable to obtain MINI High
Performance Synthetic Oil or a recommended
synthetic oil from the list above, for the purpose
of topping up the engine oil level only, use only a
synthetic oil with an API rating of SM or higher.
The following maintenance services:
– Brake Fluid Service;
– Intake Air Cleaner Service;
– Oxygen Sensor Service;
– Spark Plug Service;
– Ventilation Microfilter Service,
must be performed when required as indicated
by the following as applicable:
䉯The specified CBS engine oil service counter
interval
䉯The time interval (the first occurrence based
on the vehicle’s production date)
䉯The stated mileage for a “non-connected”
maintenance service
Refer to pages6-7foradditional information.
Additionally,
– The engine coolant has a long-term rating and
does not need to be changed except for system
repairs.
For your convenience, you may also wish to have
your authorized MINI dealer perform any
necessary operations to fulfill any state
inspection requirements in your area concurrent
with the maintenance services specified above
during other repairs. Should you request more
frequent maintenance service, the cost of
these services will not be covered by the MINI
Maintenance Program.
MINI has applied the most modern technological
advances not only to the design and production
of your vehicle, but also to computing of the
optimum maintenance interval for your type of
operations and driving style. Your authorized
MINI dealer has made a substantial investment in
unique MINI special service tools to enable its
MINI factory trained service technicians to
perform quality repairs on your MINI in minimal
time to help maximize your satisfaction with your
MINI, its longevity, and resale value.
Quality Certification I
For a detailed list of items inspected, refer to the
Quality Certification I form provided to the Owner
at time of delivery. A copy of the form is on file at
the selling authorized MINI dealer.
Fuel Quality – Gasoline
Only use fuels advertised to have adequate
detergency and low alcohol (such as ethanol)
content. Please refer to your Owner’s Manual for
important information on the fuel recommended
for use in your vehicle. Use of fuels with
insufficient detergent and/or excess alcohol can
cause driveability problems that necessitate
cleaning intake valves and fuel injection valves,
and, when applicable, adjusting the engine idle.
We suggest having this work performed by your
authorized MINI dealer, perhaps while regular
maintenance is performed. Your authorized MINI
dealer can also recommend a gasoline additive
that will provide sufficient detergency. This
recommended unscheduled maintenance which
may be necessitated by use of inappropriate
fuels is not required in order to maintain the
emission warranty. It also is not covered by your
vehicle’s warranty because no defect in material
or workmanship or component failure is involved.
5

Maintenance Service Summary
The Condition Based Service (CBS) system will
determine the requirement for performing the
maintenance services described in this section,
ending on page 7. These services may be
required either individually or in conjunction with
other maintenance services.
Maintenance services are performed as outlined
in this section, based on intervals of either time,
mileage or after performing a specified number
of previous services. These intervals correspond
to the latest information available when this
Booklet was printed. Maintenance intervals are
subject to change with newer vehicles or may
also apply retroactively. Your authorized MINI
dealer will be able to advise and perform
maintenance services as required by the most
recent information that applies to your vehicle.
Unscheduled maintenance
Only use fuels advertised to have adequate
detergency and low alcohol content. Use of fuels
with insufficient detergent and/or excess alcohol
can cause driveability problems that necessitate
cleaning intake valves and fuel injection valves,
and, when applicable, adjusting the engine idle. We
suggest having this work performed by your
authorized MINI dealer, perhaps while regular
maintenance is performed. Your authorized MINI
dealer can also recommend a gasoline additive
that will provide sufficient detergency. While this
recommended unscheduled maintenance is not
required in order to maintain the emission warranty,
cleaning of intake valves or, when applicable, fuel
injection valves, or adjustment of engine idle,
necessitated by use of inappropriate fuel, is not
covered by warranty because no defect in material
or workmanship or component failure is involved.
Standard operations
Maintenance work:
䉯Verify Check Control messages.
䉯Check indicator and warning lights.
䉯Reset CBS display.
䉯Lubricate tailgate hinges.
䉯Inspect tires, adjust tire pressures and reset
Tire Pressure Monitor.
䉯Check thickness of all brake pads using
special tool.
䉯Check parking brake functionality while the
vehicle is being driven into the workshop.
Engine oil
Maintenance work:
䉯Change the engine oil and oil filter (as shown
in CBS). We recommend MINI High
Performance 5W-30 Synthetic Oil
P/N 07 51 0 143 829.
Maintenance services connected to a
specific engine oil service*
Maintenance work:
䉯At every 2nd Engine Oil Service: Ventilation
microfilter: replace.
䉯At every 5th Engine Oil Service: Intake air
cleaner: replace (reduce replacement interval
in dusty operating conditions).
䉯At every 6th Engine Oil Service: Spark plugs:
replace (approximately 60,000 miles).
*These additional connected services will not be
shown in the vehicle’s CBS display.
Maintenance services that display in
CBS
Vehicle check
Maintenance work:
䉯Check operation of horn, headlight flasher and
hazard warning flashers.
䉯Check instrument and control lighting, and
heater/air-conditioning blower.
䉯Check lighting system: turn signals, back-up,
license plate, interior (incl. map, reading
lights), glovebox, luggage area lights.
䉯Safety belts: check condition and function.
䉯Check windshield wiper and washer jet
positions.
䉯Tires: check tread depth, wear pattern, outer
condition, inflation pressure. If necessary,
correct pressure.
6

䉯Battery: check state of charge (magic eye) and
charge if required.
䉯Visually inspect all SRS airbag units for torn
covers, obvious damage or attachment of
stickers.
䉯Rear-view mirrors.
䉯Coolant: check fluid level and concentration.
䉯Windshield washer and intensive cleaning
systems: check protection level, fluid level; top
if necessary.
䉯Brake system connections and lines: check for
leaks, damage and correct positioning.
䉯Underbody, incl. all visible parts (i.e.,
transmission, rear axle, fuel lines, exhaust
system): check for damage, leaks and
corrosion.
䉯Steering components: check for clearance,
damage and wear.
䉯Final Inspection: Road test with check of:
–Brakes
– Steering
– Shock absorbers (visual)
– Transmission
Brake fluid
Maintenance work:
䉯Replace brake fluid (as shown in CBS).
Maintenance services that do not
display in CBS
Front brake
Maintenance work:
䉯Replace brake pads, clean brake pad contact
points in calipers.
䉯Brake discs: Check surface and thickness;
replace as necessary.
Rear brake
Maintenance work:
䉯Replace brake pads, clean brake pad contact
points in calipers.
䉯Brake discs: Check surface and thickness;
replace as necessary.
䉯Parking brake: Repair or replace parking brake
shoes/linings only if a reduction in the brake’s
effectiveness is noted.
Emission Control Maintenance
Schedule
The maintenance schedule as shown is required
for the proper functioning of the emission control
systems for optimum vehicle performance and
fuel economy.
Basic Engine
Engine oil As specified by CBS
Engine oil filter As specified by CBS
Fuel System
Air filter As determined by CBS
Ignition System
Spark plugs (all models) At every 6th Engine Oil
Service (approximately
60,000 miles)
Emission Control
Components
Oxygen sensor 120,000 miles
Oxygen Sensor Service: The oxygen sensor
deteriorates strictly on a mileage basis and must
therefore be replaced to maximize vehicle fuel
economy and minimize exhaust pollution.
7

Battery Care
If your car is driven only for short distances of
less than 10 miles over a prolonged period of
time, without an occasional drive at highway
speeds, the engine’s charging system will not
maintain the battery. Insufficient use of the
vehicle could result in short-term starting
problems and in the long term could damage the
battery.
In case the car is not operated for more than four
weeks, it is advisable to:
䉯consider using a proper trickle charger,
following the charger manufacturer’s
instructions, to maintain the battery’s state of
charge; or
䉯consult your authorized MINI dealer regarding
battery removal. Once removed, the battery
must be charged and stored in a cool, dry
place where it can be protected from freezing.
If the battery will be stored for over 3 months, it
must be recharged every 3 months, or else it
will become damaged and useless.
Please consult with your authorized MINI dealer
for further guidance and information.
Corrosion Protection
Extensive corrosion protection measures now
make it possible to offer a 12-year unlimited
mileage anti-corrosion warranty against rust
perforation on your vehicle provided that the
vehicle is properly maintained. Information on
proper maintenance is available in this Booklet
and your vehicle’s Owner’s Manual.
The major degree of corrosion protection is due
to the electrophoretic dip painting process which
cathodically deposits paint particles on all body
parts, attracting paint particles into the minutest
cavities or seams. Body parts are designed to
provide optimum corrosion protection.
During manufacture, exterior body parts receive
an additional corrosion protection coat. Hood,
trunk, doors and other body parts with metal
folds are coated with PVC and sealed from the
outside.
All floor panels receive a resilient coating of PVC
for maximum protection against damage due to
stones, etc.
Corrosion protection materials tested over many
years are applied to the surfaces of cavities and
to the entire underside of the vehicle during and
after assembly.
For additional information on the 12-year
unlimited mileage anti-corrosion warranty, see
the Warranty Section of this Booklet (page 20).
Restoring Corrosion Protection
Please take care that anti-corrosion material is
replaced when your car is repaired after body or
chassis damage.
MINI will not accept any liability for repair of,
or damage caused by, any parts and
accessories not approved by the MINI USA, a
Division of BMW of North America, LLC.
Underbody Maintenance
The underbody has to be cleaned at least once a
year, in Spring, with plain water in order to
remove mud, chemical sediments and other
deposits. If those materials are not removed,
corrosion (rust) will occur.
Your authorized MINI dealer can do this
anti-corrosion service for you.
Do not apply additional undercoating or
rust-proofing on or near the exhaust
manifold, exhaust pipes, catalytic converter or heat
shields. During driving, the substance used for
undercoating could overheat and cause a fire.
8

MINI Roadside Assistance
The MINI Roadside Assistance Program reflects
MINI USA, a Division of BMW of North America,
LLC’s commitment to your complete satisfaction
with the MINI ownership experience.
It’s available for U.S. version MINIs in all
50 states, Canada, and Puerto Rico 24 hours a
day, 365 days a year.
It’s a valuable benefit provided to you at no
additional cost. (Subject to certain limitations and
exclusions noted on pages 11).
Telephone: [phone] (MINIRSA).
The MINI Roadside Assistance Program is not a
warranty and does not affect your rights under
the MINI New Passenger Car Limited Warranty.
Services provided by a third-party business
partner.
MINI Roadside Assistance
Smartphone Application
The free MINI Roadside Assistance Smartphone
App dispatches fast, reliable service to your MINI.
For more details and to download the App for
your iPhone®, BlackBerry®, Android™or
Windows Mobile® Smartphone, visit
http://roadsidemobile.com/mini
Owner’s Eligibility
You are covered if your vehicle is:
䉯A new MINI passenger car, distributed by MINI
USA, a Division of BMW of North America,
LLC, and purchased at an authorized MINI
dealer, OR;
䉯A new, U.S. version, MINI passenger car
purchased under the Diplomatic or Military
Sales programs, operated in any of the
50 states, Canada and Puerto Rico.
The vehicle itself is covered when driven by any
authorized driver. Protection is concurrent with
the MINI New Passenger Car Limited Warranty.
Protection:
New MINI — Protection is provided for 4 years/
unlimited miles. NOTE: This does not affect
warranty coverage which remains at
4 years/50,000 miles.
Getting Started
For your convenience, a decal showing Roadside
Assistance information has been affixed on the
driver’s side of the windshield and in the rear
compartment area.
Calling For Assistance
The toll-free MINI Roadside Assistance number
is answered by a MINI Roadside Assistance
service representative. In order for you to receive
quick and reliable services, it is essential that you
provide detailed and accurate information to the
service representative.
Be prepared to give:
䉯Your name
䉯Your complete Vehicle Identification Number
(found on your vehicle registration, or on the
bottom driver’s side of your windshield)
䉯Model description of your vehicle
䉯License plate number of your vehicle
䉯Vehicle location (including nearby crossroads/
intersections, highway mile markers, street
numbers, landmarks, etc.)
䉯Location you are calling from (including a
telephone number where you can be reached).
If you are calling from a public phone, wait
there for the return call. Do not leave this
location without informing the Roadside
Assistance service representative.
䉯A description of your vehicle’s problem.
Specific and accurate information will enable
the Roadside Assistance service
representative to provide the proper help.
Note: If you are using the free MINI Roadside
Assistance Smartphone App, the information
above is not required.
9

Services
From the information you provide, the MINI
Roadside Assistance service representative will
determine the type of help required.
Dispatch Service
A service provider will be dispatched to the site
of your disabled vehicle.
On-Site Assistance
On-site service for vehicle disablements such as
flat tires, dead batteries, and out of fuel
conditions is provided by MINI Roadside
Assistance.
The cost for parts and fuel, when used on-site,
are the responsibility of the owner/driver. The
MINI New Passenger Car Limited Warranty does
not cover any of the above on-site services.
Lock-Out
Please contact MINI Roadside Assistance for
lockout situations. MINI Roadside Assistance will
attempt to reunite the owner with a spare key by
calling someone at the customer’s residence or
by sending a taxicab to pick you up. (Cost of the
taxi is not reimbursable.) Be sure the vehicle is in
a safe location in the above situations. As a last
resort, we will have your MINI towed to a
dealership. The authorized MINI dealership can
assist with key replacement. Towing services will
be provided up to a maximum of $100.00 per
incident. The cost for replacement keys is the
responsibility of the owner/driver.
Towing Service
In the event of a mechanical breakdown normally
covered under the MINI New Passenger Car
Limited Warranty, your vehicle will be transported
(at no cost) to the nearest authorized MINI dealer,
or to the authorized MINI dealer of your choice,
provided that the dealer is within a 50 mile radius
of the closest dealer. Your vehicle is also covered
in the event of an accident or collision.
If a breakdown occurs after normal business
hours, your vehicle will be transported to a secure
location and transported to the nearest
authorized MINI dealer on the next business day.
If you request that the vehicle be taken to a
location other than the nearest authorized MINI
dealer, any additional expense will be your
responsibility.
Towing requests for vehicles disabled because of
casualty, fire, act of God, acts of war (declared or
undeclared), or violation of law (federal, state or
local) are accepted at the expense of the
owner/driver.
If it is necessary for you to have your vehicle
towed through your own arrangements, you
must contact MINI Roadside Assistance for
prior authorization and instructions on claim
procedures. All claims must be submitted within
sixty (60) days of the disablement or occurrence,
accompanied by the original receipts. Claims
received after that time period may not be
honored and are subject to the full discretion of
MINI Roadside Assistance. If MINI Roadside
Assistance is not contacted for “prior”
authorization, the maximum coverage for towing
situations is $50.00.
Sign-and-Drive
In most instances, services provided under the
MINI Roadside Assistance Program do not
require immediate payment.
Usually, you will be able to sign a receipt, so the
provider of the service can be reimbursed directly
by MINI Roadside Assistance.
Parts, materials, and fuel should be paid for by
you directly to the provider of the services.
10

Trip Interruption Benefits
Trip interruption benefits are provided for
mechanical breakdowns as follows:
䉯Breakdowns that are warranty related, and;
䉯Must occur in excess of 100 miles from the
driver’s primary residence, and;
䉯Repairs cannot be completed during normal
business hours on the same day of
breakdown.
Reimbursements will be made for meals, lodging,
car rentals, and alternate transportation to bring
the driver and the MINI passenger car together
after the vehicle has been repaired by an
authorized MINI dealer. Original receipts and a
copy of the vehicle repair order must accompany
all reimbursement requests.
Trip interruption coverage is limited to $1,000.00
per incident, for a maximum of five days per
incident.
Always contact MINI Roadside Assistance for trip
interruption benefits. They will assist in making
all the necessary arrangements.
Exclusions
Specifically excluded from coverage are:
䉯Fines, taxes, or impound towing fees caused
by a violation of local or state law.
䉯Expenses related to extreme adverse weather
conditions, including, but not limited to, floods,
hurricanes and tornadoes (removal from water,
snow, ice, etc.).
䉯Expenses for the removal of snow tires, and
mounting or removal of snow chains.
Customer Assistance Information
Your satisfaction with our product and the
services provided by authorized MINI dealers is
of great importance to us. We take pride in our
product, as does the authorized MINI dealer who
services it. If you should ever have a question
regarding your authorized MINI dealer’s service
or your MINI’s performance, we recommend that
you contact your authorized MINI dealer.
When contacting an authorized MINI dealer, we
suggest that depending upon the nature of your
contact, you discuss it with either the Sales,
Service, or Parts Manager.
As all matters are resolved at the authorized MINI
dealer level, it is important that they be given the
opportunity to provide a solution. Should you feel
that you were not provided with the proper
response, we urge you to contact the General
Manager or authorized MINI Dealer Operator.
Despite the best intentions of all parties, a
misunderstanding may occur between you and
your authorized MINI dealer. Should this occur
and you require further assistance, you may wish
to contact the MINI USA’s Customer Relations
and Services Department at:
Telephone: 1 866 ASK-MINI (275-6464)
Email: [email protected]
When contacting us, we ask that you provide the
following information:
䉯Your name, address and telephone number
䉯Vehicle Identification Number (last seven
digits)
䉯Vehicle’s delivery date
䉯Vehicle mileage
䉯Selling authorized MINI dealer’s name
䉯Servicing authorized MINI dealer’s name
䉯Description of the problem
A MINI USA Customer Relations and Services
Representative will carefully review all the facts
involved and let you know what further action will
be taken in conjunction with your authorized
MINI dealer. Please remember: the first step in
resolving a complaint is to contact the authorized
MINI dealer that performed the work on your
vehicle. They have the necessary equipment and
the personnel to achieve this goal.
We are confident that every effort will be made to
ensure your satisfaction.
11

Customer Assistance - Notification
During a specific period (for example, the earlier
of 12 months or 12,000 miles, though this period
varies by state), some states require us or our
authorized MINI dealer to repair in a reasonable
number of attempts, any defect or condition
which substantially impairs the use, value, or
safety of a new vehicle sold, leased or registered
in that state.
A “reasonable number of attempts” is generally
defined as: (i) four or more attempts to repair the
same defect (the number of attempts vary by
state) or (ii) the vehicle is out of service by reason
of one or more repair(s) for more than a
cumulative total of 30 days (this period varies by
state), except for delays created by conditions
beyond our control.
If we are unable to correct a defect or condition
covered by these statutes in a reasonable
number of attempts, we may be obligated either
to replace the vehicle or reimburse the owner/
lessee in an amount equal to the purchase price
or lease payments paid by the owner/lessee, less
the amount directly attributable to use of the
vehicle by the owner/lessee.
You should send written notification directly
to MINI USA, a Division of BMW of North
America, LLC of the existence of an alleged
defect. Send written communication to the
Customer Relations and Services
Department address listed below.
MINI USA, a Division of BMW of North America, LLC
Customer Relations and Services Department
P.O. Box 1227
Westwood, NJ 07675-1227
Telephone: 1 866 ASK-MINI (275-6464)
Email: [email protected]
IMPORTANT: IF THIS VEHICLE HAS A DEFECT
THAT SUBSTANTIALLY AFFECTS ITS USE,
VALUE OR SECURITY, OR THAT MAY CAUSE
DEATH OR SERIOUS BODILY INJURY IF
DRIVEN, AND WAS PURCHASED, LEASED OR
REGISTERED IN NEW JERSEY, YOU MAY HAVE
THE RIGHT UNDER THE LEMON LAW IN THE
STATE OF NEW JERSEYTO A REFUND OF
THE PRICE OF PURCHASE OR TO YOUR
LEASE PAYMENTS.
Here is a summary of your rights:
1. To qualify for compensation under the New
Jersey lemon law, you must give the
manufacturer or your dealer opportunity to
repair or correct the defect of the vehicle
within the terms of protection under the
lemon law, which are the first 24,000 miles of
operation or two years after the date of
original date of delivery or whichever comes
first.
2. If the manufacturer or your dealer cannot fix
or correct the defect within a reasonable
amount of time, you may have the right to
return the vehicle and receive a full refund,
less a discount for the use of the vehicle.
3. If it is assumed that the manufacturer or your
dealer cannot repair or correct the defect and
if the same defect continues to substantially
exist after that the manufacturer has received
a notice of the defect, sent by certified mail
with return receipt, and has had a final
chance to correct the defect or condition
within 10 days of receiving the notice. This
notice must be received by the manufacturer
within the terms of protection and can only
be given after (i) the manufacturer or your
dealer has attempted two or more times to
correct the defect; (ii) the manufacturer or
your dealer has attempted, at least once, to
correct the defect if the defect is one which
can cause death or serious bodily injury if the
vehicle is operated; or (iii) the vehicle has
been out of service for repairs by a total of 20
calendar days accumulation or more, or in the
case of a rolling motorized house
(motorhome) 45 days or more.
4. If the same defect substantially continues to
exist after the manufacturer has had the last
opportunity to repair or correct the defect,
you may file a claim for compensation under
the New Jersey lemon law.
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FOR COMPLETE INFORMATION ABOUT YOUR
RIGHTS AND RESOURCES UNDER THIS LAW,
INCLUDING THE MANUFACTURER’S
ADDRESS FOR NOTIFICATION OF THE
DEFECT, PLEASE CONTACT: NEW JERSEY
DEPARTMENT OF LAW AND PUBLIC SAFETY,
DIVISION OF CONSUMER AFFAIRS, LEMON
LAW UNIT, POST OFFICE BOX 45026,
NEWARK, NEW JERSEY 07101, PHONE
NUMBER: 1 973 504-6226.
IMPORTANTE: SI EL VEHÍCULO TIENE UN
DEFECTO QUE AFECTE DE MANERA
SUSTANCIAL SU USO, VALOR O SEGURIDAD,
O QUE PUEDA CAUSAR LA MUERTE O
LESIONES CORPORALES GRAVES SI SE
MANEJA, Y SE COMPRÓ, ARRENDÓO
REGISTRÓEN NUEVA JERSEY, PUEDE TENER
DERECHO EN LOS TÉRMINOS DE LA LEY
SOBRE DEFECTOS CONOCIDA COMO
⬙LEMON LAW⬙DEL ESTADO DE NUEVA
JERSEY A UN REEMBOLSO DEL PRECIO DE
COMPRA O DEL PAGO DEL
ARRENDAMIENTO.
Aquíle damos un sumario de sus derechos:
1. Para tener derecho a una indemnizaciónen
los términos de la ⬙Lemon Law⬙de Nueva
Jersey, debe dar el fabricanteoasu
concesionaria la oportunidad de reparar o
corregir el defecto del vehículo dentro de los
plazos de protección que establece esta ley,
que son las primeras 24,000 millas de
operación o dos años a partir de la fecha de
entrega original, lo que ocurra primero.
2. Si el fabricante o su concesionaria no pueden
arreglar o corregir el defecto en un plazo
razonable, puede tener derecho a devolver el
vehículo y recibir un reembolso íntegro,
menos un descuento por el uso del vehículo.
3. Se da por sentado que el fabricante o su
concesionaria no pueden reparar o corregir el
defecto si el mismo defecto continúa
existiendo de manera sustancial después de
que el fabricante ha recibido una notificación
del defecto enviada por correo certificado
con acuse de recibo, y ha tenido un última
oportunidad de corregir el defecto o
problema en los 10 días posteriores a la
recepción de la notificación. Esta notificación
debe ser recibida por el fabricante dentro de
los plazos de protecciónysólo se puede dar
después de que (i) el fabricante o su
concesionaria han intentado dos o más
veces corregir el defecto, (ii) el fabricante o
su concesionaria han intentado, al menos
una vez, corregir el defecto si este puede
causar la muerte o lesiones corporales
graves si se maneja el vehículo, o (iii) el
vehículo ha estado fuera de servicio por
reparaciones un total de 20 días calendario o
más, o en el caso de una casa rodante
motorizada (casa rodante), 45 días o más.
4. Si el mismo defecto sigue existiendo de
manera sustancial después de que el
fabricante ha tenido la última oportunidad de
reparar o corregir dicho defecto, puede
presentar una reclamación de indemnización
en los términos de la ⬙Lemon Law⬙de Nueva
Jersey.
SI DESEA MÁS INFORMACIÓN ACERCA DE
SUS DERECHOS Y RECURSOS EN LOS
TÉRMINOS DE ESTA LEY, INCLUIDA LA
DIRECCIÓN DEL FABRICANTE PARA
NOTIFICACIONES DE DEFECTOS, ESTOS
SON LOS DATOS DE CONTACTO: NEW
JERSEY DEPARTAMENT OF LAW AND PUBLIC
SAFETY, DIVISION OF CONSUMER AFFAIRS,
LEMON LAW UNIT, POST OFFICE BOX 45026,
NEWARK, NEW JERSEY 07101, TELÉFONO:
1 973 504-6226.
BBB Auto Line
If your concern is still not resolved to your
satisfaction, MINI USA, a Division of BMW of
North America, LLC offers additional assistance
through BBB AUTO LINE in ARKANSAS,
CALIFORNIA, GEORGIA, IDAHO, IOWA,
KENTUCKY, MARYLAND, MASSACHUSETTS,
MINNESOTA, PENNSYLVANIA, and VIRGINIA.
BBB AUTO LINE is a dispute resolution program
administered by the Council of Better Business
Bureaus. BBB AUTO LINE resolves disputes
through mediation or arbitration. Mediation is an
informal proceeding whereby a neutral third party
(mediator) helps the parties to find an acceptable
resolution. Arbitration is also an informal
13

proceeding in which an impartial third party
renders a decision after a hearing at which both
parties have an opportunity to be heard. You can
select mediation or arbitration or both.
The program is free of charge to you, the
consumer, but there are some minimum
requirements for participation in the program.
Please contact BBB AUTO LINE at the address
or phone number listed below for more details:
BBB AUTO LINE
3033 Wilson Boulevard, Suite 600
Arlington, VA 22201
1 800 955-5100
If you wish to use the program and you qualify for
participation, you will be required to provide the
following information:
䉯Your name and address
䉯The Vehicle Identification Number (VIN)
䉯The make, model and year of your vehicle
䉯A description of the problem with your vehicle
BBB AUTO LINE will also ask you for other
information that may help resolve your concerns,
such as the purchase price of your vehicle, any
mileage at the time of purchase, the current
mileage, and copies of repair orders.
BBB AUTO LINE will notify you when your claim
has been filed. If you decide to arbitrate, you may
attend the hearing in person or by telephone. You
may bring witnesses and give supporting
evidence. You may also submit your claim in
writing and ask for a decision on the documents
you submit, without attending a hearing. BBB
AUTO LINE will usually render a decision within
40 days from the time you file your complaint.
The decision is binding on MINI if you decide to
accept it. MINI must comply with the decision
within the time frame specified by the arbitrator.
Important: You must use BBB AUTO LINE
before asserting in court any rights or remedies
created by the Magnuson Moss Warranty Act,
(“The Act”) 15 U.S.C. Sec. 2301, et seq. You may
also be required to use BBB AUTO LINE before
seeking remedies under your state’s “Lemon
Law”. If you choose to seek redress by pursuing
rights and remedies not created by Title 1 of the
Magnuson Moss Warranty Act, prior resort to the
BBB AUTO LINE is not required by any provision
of the Act.
California Residents
1. MINI USA, a Division of BMW of North
America, LLC participates in BBB AUTO
LINE, a mediation/arbitration program
administered by the Council of Better
Business Bureaus [3033 Wilson Boulevard,
Arlington, Virginia 22201] through local
Better Business Bureaus. The Arbitration
Certification Program of the California
Department of Consumer Affairs has certified
BBB AUTO LINE and BMW.
2. If you have a problem arising under a MINI
written warranty, we encourage you to bring it
to our attention. If we are unable to resolve it,
you may file a claim with BBB AUTO LINE.
Claims must be filed with BBB AUTO LINE
within six (6) months after the expiration of
the warranty.
3. To file a claim with BBB AUTO LINE, call
1 800 955-5100. There is no charge for the
call.
4. In order to file a claim with BBB AUTO LINE,
you will have to provide your name and
address, the brand name and Vehicle
Identification Number (VIN) of your vehicle,
and a statement of the nature of your
problem or complaint. You will also be asked
to provide: the approximate date of your
acquisition of the vehicle, the vehicle’s
current mileage, the approximate date and
mileage at the time any problem(s) were first
brought to the attention of MINI or one of our
dealers, and a statement of the relief you are
seeking. There is no charge to the customer
in bringing this claim.
14

5. BBB AUTO LINE staff may try to help resolve
your dispute through mediation. If mediation
is not successful, or if you do not wish to
participate in mediation, claims within the
program’s jurisdiction may be presented to
an arbitrator at an informal hearing. The
arbitrator’s decision should ordinarily be
issued within 40 days from the time your
complaint is filed; there may be a delay of
7 days if you did not first contact MINI about
your problem, or a delay of up to 30 days if
the arbitrator requests an inspection/report
by an impartial technical expert or further
investigation and report by BBB AUTO LINE.
6. You are required to use BBB AUTO LINE
before asserting in court any rights or
remedies conferred by California Civil Code
Section 1793.22. You are not required to use
BBB AUTO LINE before pursuing right and
remedies under any other state or federal law.
“You are also required to use BBB AUTO
LINE before exercising rights or seeking
remedies created by Title I of the Magnuson-
Moss Warranty Act, 15 U.S.C. sec. 2301 et
seq. If you choose to seek redress by
pursuing rights and remedies not created by
California Civil Code Section 1793.22 or Title
I of the Magnuson-Moss Warranty Act, resort
to BBB AUTO LINE is not required by those
statutes.”
7. California Civil Code Section 1793.3(d)
requires that, if MINI or its representative is
unable to repair a new motor vehicle to
conform to the vehicle’s applicable express
warranty after a reasonable number of
attempts, BMW NA may be required to
replace or repurchase the vehicle. California
Civil Code 1793.22(b) creates a presumption
that MINI has had a reasonable number of
attempts to conform the vehicle to its
applicable express warranties if, within
18 months from delivery to the buyer or
18,000 miles on the vehicle’s odometer,
whichever occurs first, one or more of the
following occurs:
•The same nonconformity [a failure to
conform to the written warranty that
substantially impairs the use, value or safety
of the vehicle] results in a condition that is
likely to cause death or serious bodily injury
if the vehicle is driven AND the
nonconformity has been subject to repair
two or more times by MINI or its agents
AND the buyer or lessee has directly
notified MINI of the need for the repair of the
nonconformity; OR
•The same nonconformity has been subject
to repair 4 or more times by MINI or its
agents AND the buyer has notified MINI of
the need for the repair of the nonconformity;
OR
•The vehicle is out of service by reason of
repair of nonconformities by MINI or its
agents for a cumulative total of more than
30 calendar days after delivery of the vehicle
to the buyer.
NOTICE TO MINI AS REQUIRED ABOVE
SHALL BE SENT TO THE FOLLOWING
ADDRESS:
MINI USA, a Division of BMW of North
America, LLC
Customer Relations and Services Department
P.O. Box 1227
Westwood, NJ 07675-1227
1 866 ASK-MINI (275-6464)
[email protected]
8. The following remedies may be sought in
BBB AUTO LINE: repairs, reimbursement for
money paid to repair vehicle or other
expenses incurred as a result of a vehicle
nonconformity, repurchase or replacement of
your vehicle and compensation for damages
and remedies available under MINI’s written
warranty or applicable law.
9. The following remedies may not be sought in
BBB AUTO LINE: punitive or multiple
damages, attorneys’ fees, or consequential
damages other than as provided in California
Civil Code Section 1794(a) and (b).
15

10. You may reject the decision issued by a BBB
AUTO LINE arbitrator. If you reject the
decision, you will be free to pursue further
legal action. The arbitrator’s decision and
any findings will be admissible in a court
action.
11. If you accept the arbitrator’s decision, MINI
will be bound by the decision, and will
comply with the decision within a reasonable
time not to exceed 30 days after we receive
notice of your acceptance of the decision.
12. Please call BBB AUTO LINE at
1 800 955-5100 for further details about the
program. IDAHO Residents IMPORTANT: IF
THIS VEHICLE IS DEFECTIVE, YOU MAY
BE ENTITLED UNDER THE STATE’S
LEMON LAW TO REPLACEMENT OF IT OR
A REFUND OF ITS PURCHASE PRICE OR
YOUR LEASE PAYMENTS. HOWEVER, TO
BE ENTITLED TO REFUND OR
REPLACEMENT, YOU MUST FIRST
NOTIFYTHE MANUFACTURER, ITS
AGENT, OR ITS AUTHORIZED DEALER OF
THE PROBLEM IN WRITING AND GIVE
THEM AN OPPORTUNITYTO REPAIR THE
VEHICLE. YOU ALSO HAVE A RIGHT TO
SUBMITYOUR CASE TO THE CONSUMER
ARBITRATION PROGRAM WHICH THE
MANUFACTURER MUST OFFER IN THIS
STATE.
Special Programs
SOMETIMES THE MINI USA, A DIVISION OF
BMW OF NORTH AMERICA, LLC OFFERS A
SPECIAL ADJUSTMENT PROGRAM TO PAY
ALL OR PART OF THE COST OF CERTAIN
REPAIRS BEYOND THE TERMS OF THE
WARRANTY. CHECK WITH YOUR
AUTHORIZED MINI DEALER TO DETERMINE
WHETHER ANY ADJUSTMENT PROGRAM
IS APPLICABLE TO YOUR MOTOR VEHICLE.
16