
To return equipment to Moore Industries for repair, follow these four steps:
1. CallMoore Industries andrequest aReturned MaterialAuthorization (RMA)number.
WarrantyRepair –
If you are unsure if your unit is still under warranty, we can use the unit’s serial number
to verify the warranty status for you over the phone. Be sure to include the RMA
numberon alldocumentation.
Non-WarrantyRepair–
If your unit is out of warranty, be prepared to give us a Purchase Order number when
you call. In most cases, we will be able to quote you the repair costs at that time.
The repair price you are quoted will be a “NotTo Exceed”price, which means that the
actual repair costs may be less than the quote. Be sure to include the RMA number on
alldocumentation.
2. Provideuswith the followingdocumentation:
a) A note listing the symptoms that indicate the unit needs repair
b) Completeshippinginformationforreturnoftheequipmentafterrepair
c) The name and phone number of the person to contact if questions arise at the factory
3. Use sufficient packing material and carefully pack the equipment in a sturdy shipping
container.
4. Ship the equipment to the Moore Industries location nearest you.
The returned equipment will be inspected and tested at the factory. A Moore Industries
representative will contact the person designated on your documentation if more information is
needed. The repaired equipment, or its replacement, will be returned to you in accordance with
theshipping instructions furnished in yourdocumentation.
WARRANTY DISCLAIMER
THECOMPANYMAKES NOEXPRESS,IMPLIEDOR STATUTORYWARRAN-
TIES(INCLUDINGANYWARRANTYOFMERCHANTABILITYOR OFFITNESS
FORAPARTICULARPURPOSE)WITHRESPECTTOANY GOODSORSER-
VICESSOLDBYTHECOMPANY. THECOMPANYDISCLAIMSALLWARRAN-
TIESARISING FROMANY COURSEOF DEALINGORTRADEUSAGE,AND
ANYBUYER OFGOODSORSERVICESFROM THECOMPANYACKNOWL-
EDGES THAT THERE ARE NO WARRANTIES IMPLIED BY CUSTOM OR
USAGEINTHETRADEOFTHEBUYERANDOFTHECOMPANY,ANDTHAT
ANYPRIOR DEALINGSOF THEBUYER WITHTHE COMPANYDO NOTIM-
PLYTHATTHECOMPANYWARRANTS THEGOODSOR SERVICESINANY
WAY.
ANYBUYEROFGOODSOR SERVICESFROMTHECOMPANYAGREES
WITHTHE COMPANYTHATTHE SOLEAND EXCLUSIVEREMEDIES FOR
BREACHOF ANYWARRANTY CONCERNINGTHE GOODSOR SERVICES
SHALLBE FORTHECOMPANY,ATITS OPTION,TOREPAIRORREPLACE
THE GOODS OR SERVICES OR REFUND THE PURCHASE PRICE. THE
COMPANYSHALLIN NOEVENTBELIABLEFOR ANYCONSEQUENTIALOR
INCIDENTALDAMAGES EVENIF THECOMPANYFAILSINANYATTEMPT
TOREMEDYDEFECTSIN THEGOODSOR SERVICES,BUTINSUCHCASE
THEBUYER SHALLBEENTITLEDTONO MORETHAN AREFUND OFALL
MONIESPAIDTOTHECOMPANYBY THEBUYERFOR PURCHASEOFTHE
GOODSOR SERVICES.
RETURN PROCEDURES
ANYCAUSEOF ACTIONFORBREACHOFANY WARRANTYBYTHE
COMPANY SHALL BE BARRED UNLESS THE COMPANY RECEIVES
FROMTHE BUYERAWRITTENNOTICEOF THEALLEGEDDEFECT OR
BREACHWITHINTENDAYSFROMTHEEARLIESTDATEONWHICHTHE
BUYERCOULD REASONABLYHAVEDISCOVEREDTHEALLEGED DE-
FECTOR BREACH,AND NOACTION FORTHE BREACHOF ANYWAR-
RANTY SHALL BE COMMENCED BY THE BUYER ANY LATER THAN
TWELVEMONTHS FROMTHEEARLIEST DATEONWHICH THEBUYER
COULDREASONABLYHAVEDISCOVEREDTHEALLEGEDDEFECTOR
BREACH.
RETURN POLICY
Foraperiod ofthirty-six(36) monthsfromthe dateof shipment, andunder
normalconditions ofuse andservice,MooreIndustries("The Company")will
atitsoption replace,repair orrefund thepurchase priceforany ofits manu-
facturedproducts found,uponreturn totheCompany(transportationcharges
prepaidand otherwisein accordancewith thereturn proceduresestablished
byTheCompany), tobedefective inmaterial or workmanship. Thispolicy
extendsto theoriginalBuyeronlyandnotto Buyer'scustomers orthe users
ofBuyer's products,unless Buyeris anengineeringcontractorinwhich case
thepolicy shallextend toBuyer's immediatecustomeronly. Thispolicyshall
notapply iftheproducthasbeensubjectto alteration,misuse, accident,ne-
glect or improper application, installation, or operation. THE COMPANY
SHALL IN NO EVENT BE LIABLE FOR ANY INCIDENTAL OR CONSE-
QUENTIALDAMAGES.
Specifications and Information subject to change without notice.
©2006MooreIndustries-International,Inc.
• www.miinet.com
Tel: (818) 894-7111 • FAX: (818) 891-2816
Tel: (02) 8536-7200 • FAX: (02) 9525-7296
Tel: 03/448.10.18 • FAX: 03/440.17.97
Tel: (0)344-617971 • FAX: (0)344-615920
Tel: 86-21-62491499 • FAX: 86-21-62490635
Tel: 01293 514488 • FAX: 01293 536852