98
Troubleshooting
FAULT POSSIBLE CAUSE SOLUTION
The Chest Freezer doesn’t operate. Not plugged in. Plug the Chest Freezer in.
The circuit breaker has tripped, or
a fuse blown.
Replace any blown fuses or reset tripped circuit breakers.
The freezer temperature is set at
“0/OFF”.
Increase the freezer temperature.
The compressor turns on and
o frequently.
The room temperature is hotter
than normal.
Try to bring the room temperature down.
A large amount of food has been
added to the freezer.
Give the Chest Freezer time to return back to your desired
temperature setting.
The door is le open too oen. Try to minimise the door being opened for sometime.
The door is not closed
completely.
Close the door completely and ensure a complete seal.
The temperature control is not
set properly.
Change the temperature control to your desired setting.
The door gasket doesn’t seal
properly.
Try cleaning the door gasket seals with warm soapy water. If this still
doesn’t improve the seal, you may need replacement gasket seals
from either a refrigeration specialist or Residentia Group.
The freezer doesn’t have the
correct clearances.
Ensure your Chest Freezer has been installed in an appropriate space
and has the correct clearances (as per this instruction manual).
There has been a recent power
outage.
Give the refrigerator a few hours to return to the desired temperature
setting.
The temperature inside the
Chest Freezer is too warm.
The temperature control is set
too warm.
Turn the temperature control down to a cooler setting and leave for
several hours for the temperature to stabilise.
The door is kept open too long is
opened too frequently.
Try to minimise the door being opened for sometime.
The door gasket doesn’t seal
properly.
Try cleaning the door gasket seals with warm soapy water. If this still
doesn’t improve the seal, you may need replacement gasket seals
from either a refrigeration specialist or Residentia Group.
The freezer doesn’t have the
correct clearances.
Ensure your Chest Freezer has been installed in an appropriate space
and has the correct clearances (as per this instruction manual).
There has been a recent power
outage.
Give the refrigerator a few hours to return to the desired temperature
setting.
Fault Possible Cause Solution
The temperature inside the
Chest Freezer is too cold.
The temperature control is set
too cold.
Turn the temperature control to a warmer setting and allow several
hours for the temperature to stabilise.
There is a popping or cracking
sound when the compressor
comes on.
Metal parts undergo expansion
and contraction, as in hot water
pipes.
This is normal and the sound will level o or disappear as the freezer
continues to run.
There is a bubbling or gurgling
sound like water boiling.
The refrigerant (used to cool
the chest freezer) is circulating
throughout the system.
This is normal.
The chest freezer is vibrating. The oor is uneven. Check to ensure that the chest freezer is level. Level the freezer using
wedges if required.
The freezer is touching the wall. Remove the freezer from the wall and ensure adequate clearances.
Moisture forms on inside
freezer walls.
The chest freezer door is slightly
open, causing cold air from
inside the freezer to meet the
warm moist air from outside the
freezer.
Ensure the chest freezer door completely closes and has a complete
seal.
The Chest Freezer door won’t
completely close.
The freezer isn’t level. Re-level the Chest Freezer.
The gasket seals are dirty. Use warm soapy water to clean the gasket seals.
The storage basket is out of
position / there is too much food.
Re-position the storage basket to ensure it doesn’t interfere with the
door, or remove any excess food preventing the door from closing.
Warranty
WARRANTY TERMS AND CONDITIONS REFRIGERATION APPLIANCES
This document sets out the terms and conditions of the product warranties
for Residentia Group Appliances. It is an important document. Please keep it
with your proof of purchase documents in a safe place for future reference
should you require service for your Appliance.
1. In this warranty
(a) ‘acceptable quality’ as referred to in clause 10 of this warranty has
the same meaning referred to in the ACL;
(b) ‘ACL’ means Trade Practices Amendment (Australian Consumer
Law) Act (No.2) 2010;
(c) ‘Appliance’ means any Residentia Group product purchased by you
accompanied by this document;
(d) ‘ASR’ means Residentia Group authorised service representative;
(e) ‘Residentia Group’ means Residentia Group Pty Ltd of 165 Barkly
Avenue, Burnley Victoria 3121, ACN 600 546 656 in respect of
Appliances purchased in Australia;
(f) ‘major failure’ as referred to in clause 10 of this warranty has the
same meaning referred to in the ACL and includes a situation
when an Appliance cannot be repaired or it is uneconomic for
Residentia Group, at its discretion, to repair an Appliance during
the Warranty Period;
(g) ‘Warranty Period’ means:
(i) where the Appliance is used for personal, domestic or
household use (i.e. normal single family use) as set out in
the instruction manual, the Appliance is warranted against
manufacturing defects in Australia for 36 months following
the date of original purchase of the Appliance;
(h) ‘you’ means the purchaser of the Appliance not having purchased
the Appliance for re-sale, and ‘your’ has a corresponding meaning.
2. This warranty only applies to Appliances purchased and used in Australia
and is in addition to (and does not exclude, restrict, or modify in any
way) any non-excludable statutory warranties in Australia.
3. During the Warranty Period Residentia Group or its ASR will, at no extra
charge if your Appliance is readily accessible for service, without special
equipment and subject to these terms and conditions, repair or replace
any parts which it considers to be defective. Residentia Group or its ASR
may use remanufactured parts to repair your Appliance. You agree that
any replaced Appliances or parts become the property of Residentia
Group. This warranty does not apply to light globes, batteries, lters or
similar perishable parts.
4. Parts and Appliances not supplied by Residentia Group are not covered
by this warranty.
5. You will bear the cost of transportation, travel and delivery of the
Appliance to and from Residentia Group or its ASR. If you reside outside
of the service area, you will bear the cost of:
(a) travel of an authorised representative;
(b) transportation and delivery of the Appliance to and from
Residentia Group or its ASR, in all instances, unless the Appliance
is transported by Residentia Group or its ASR, the Appliance is
transported at the owner’s cost and risk while in transit to and
from Residentia Group or its ASR.
6. Proof of purchase is required before you can make a claim under this
warranty.
7. You may not make a claim under this warranty unless the defect claimed
is due to faulty or defective parts or workmanship. Residentia Group is
not liable in the following situations (which are not exhaustive):
(a) the Appliance is damaged by:
(i) accident
(ii) misuse or abuse, including failure to properly maintain or
service
(iii) normal wear and tear
(iv) power surges, electrical storm damage or incorrect power
supply
(v) incomplete or improper installation
(vi) incorrect, improper or inappropriate operation
(vii) insect or vermin infestation
(viii) failure to comply with any additional instructions supplied
with the Appliance;
(b) the Appliance is modied without authority from Residentia
Group in writing;
(c) the Appliance’s serial number or warranty seal has been removed
or defaced;
(d) the Appliance was serviced or repaired by anyone other than
Residentia Group, an authorised repairer or ASR.
8. This warranty, the contract to which it relates and the relationship
between you and Residentia Group are governed by the law applicable
where the Appliance was purchased.
9. To the extent permitted by law, Residentia Group excludes all warranties
and liabilities (other than as contained in this document) including
liability for any loss or damage whether direct or indirect arising from
your purchase, use or non use of the Appliance.
10. For Appliances and services provided by Residentia Group in Australia,
the Appliances come with a guarantee by Residentia Group that cannot
be excluded under the Australian Consumer Law. You are entitled to a
replacement or refund for a major failure and for compensation for any
other reasonably foreseeable loss or damage. You are also entitled to
have the Appliance repaired or replaced if the Appliance fails to be of
acceptable quality and the failure does not amount to a major failure.
The benets to you given by this warranty are in addition to your other
rights and remedies under a law in relation to the Appliances or services
to which the warranty relates.
11. At all times during the Warranty Period, Residentia Group shall, at its
discretion, determine whether repair, replacement or refund will apply if
an Appliance has a valid warranty claim applicable to it.
12. To enquire about claiming under this warranty, please follow these steps:
(a) carefully check the operating instructions, user manual and the
terms of this warranty;
(b) have the model and serial number of the Appliance available;
(c) have the proof of purchase (e.g. an invoice) available;
(d) telephone the numbers shown below.
13. You accept that if you make a warranty claim, Residentia Group
and its ASR may exchange information in relation to you to enable
Residentia Group to meet its obligations under this warranty.
IMPORTANT
Before calling for service, please ensure that the steps in point 12 have been
followed.
Service: Please call 1300 11 HELP (4357)
——
The Australian Consumer Law requires the inclusion of the following
statement with this warranty: Our goods come with guarantees that cannot
be excluded under the Australian Consumer Law. You are entitled to a
replacement or refund for a major failure and for compensation for any other
reasonably foreseeable loss or damage. You are also entitled to have the
goods repaired or replaced if the goods fail to be of acceptable quality and
the failure does not amount to a major failure.
