NEQUARE A18 User manual

Vision: Making users as our product designer; Creating products to meet
customer’s need
Mission: In pursuit of offering customer feature-rich and inspiring products
Core Value: Open, Honest, Enjoyment
Super User Program:
At NEQUARE, listening to and applying feedback is a critical part of what
we do. The criticism and praise we receive from our users goes straight
back to our product developers to deliver exciting new improvements. To
encourage this, we created the Super User programs. In this program,
you’ll be invited to test our products, provide us your perspective and help
us get it right. Members will get the extra warranty, exclusive discounts,
loyalty rewards and other special benefits. Join Super User by emailing us
with subject “Super User” at: [email protected]
Warranty Policy:
30 days money back guarantee & 1 year warranty which send new
replacement instead of repair.
(Our warranty does not cover where a defect is the result of accident
damage, faults caused by negligent use or care, misuse, neglect,
carelessness or operation or handling of the appliance which is not in
accordance with the NEQUARE Operating Manual)
After Service:
Our Service Content fully covered:
1. Product Installation
2. Faulty Product
3. Replacement/Return
4. Other Issues
We will do our best to work with you to solve any problem you may have,
simply email us by providing your order number, the issue, and some
photos or video if need be(for us better understand you concerns) at:
[email protected]
ENJOY EVERY MOMENT
For any technical support/help, please contact us directly:
Email: [email protected]
Web: www.nequare.com

Table of Content
1. Technical Specification
2. Appliance Set Up
3. Appliance Disassembly
4. Charging the Appliance
5. Dust Bin Emptying
6. Unclog Brush Head
7. Filter Maintenance
8. Safety Instruction
9. Trouble Shooting
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2
3
4
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5
6
14-15
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1. Technical Specification
Floor Brush: Bristle Brush Bar
( for vacuuming rugs and carpets)
Floor Brush: Soft Roller Bar
(for vacuuming wooden floors,
linoleum or plastic covered floor)
Wide Brush
For cleaning on
furniture, vents, etc.
2IN1 Head
Round Brush: for furniture,
curtain, ceiling, etc.
Wide Nozzle: for cars,
tables and chairs, etc
Crevice Nozzle
For corner or edge
places
Extension Tube
Vacuum Body Motor Dust Bin
NOTE: Do not peel off the Pre-Filter(white cloth) on HEPA
Out Filter Battery
HEPA Filter
1

MAX
ON/OFF Switch
Boost to the max mode
by pressing "MAX"
2. Appliance Set Up
Step2: Push the battery into
place until the catch clicks
Step1: Align the tap on the dust
bin with the groove on the battery
Connect different accessories for different cleaning purposes
2IN1 Head
18Kpa Super Suction Power
2

3. Appliance Disassembly
3
Click the button
Slide upward the battery
Locked Position Twist the motor anti-clockwise to unlock
Twist the filter cap anti-
clockwise to unlock
1
3
6
5
2
4
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4. Charging the Appliance
5. Dust Bin Emptying
MAX
12 1
2
3
4
5
6
7
8
9
10
11
4hrs
MAX
Charging Station Mounting
(Use appropriate mounting
tools for your wall type)
Push the
vacuum
towards the
station
until the
catch clicks
Charge the appliance
Battery indicator
(Press " MAX" for Super
Suction Mode)
Allow up to 4hrs to be fully
charged
Step1:Press
Step2:Pull
Out
Unmount the appliance
from the station
Empty the Dust Bin
(Do not fill dirt over
the MAX mark)
Unclasp the bottom cap Pour out the dirt
4
1
3
1
2
4
2 3
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12 1
2
3
4
5
6
7
8
9
10
11
24hrs
Wash the brush bar with cold
water if necessary
Leave them to dry completely before
refitting(Recommended 24hrs)
Refitting the Brush Bar
Gently slide the brush
bar into the cleaner
head
(Make sure the brush bar seated
properly on the groove)
Twist fastener into the closed position
6. Unclog Brush Head
!
Use coin/key/screwdriver to
turn the fastener anti-clockwise
to unlock
Gently slide the brush bar
away from the cleaner head.
Remove the tangled hair/
thread with scissors
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1
3
5
2
4
6

7. Filter Maintenance
!
12 1
2
3
4
5
6
7
8
9
10
11
24hrs
NOTE: Wash the filter with cold water every 2 weeks. Ensure the filters are
completely dry before refitting.
Replace the filter frequently(Recommended once a month).
6
Disassemble the vacuum as
instructed
Wash the filter with cold water
(NOTE: Do not peel off the
white cloth on HEPA)
Leave the filter to dry for a
minimum of 24hrs
Re-confirm that the filters are
completely dry
Refitting the filters step by step
Put it back in place
1
3
5
2
4
6

BEFORE USING THIS MACHINE READ ALL
INSTRUCTIONS AND
CAUTIONARY MARKINGS IN THIS MANUAL
When using an electrical appliance, basic precautions should always be
followed, includingthe following:
WARNING
!
These warnings apply to the machine, and also where applicable, to all
tools, accessories,chargers or mains adaptors.
TO REDUCE THE RISK OF FIRE, ELECTRIC SHOCK,
OR INJURY:
1.This machine is not intended for use by persons (including children) with
reduced physical, sensory or reasoning capabilities, or lack of experience
and knowledge, unless they have been given supervision or instruction
concerning use of the machine by a person responsible fortheir safety.
2. Do not allow to be used as a toy. Close attention is necessary when used
by or near children.Children should be supervised to ensure that they do
not play with the machine.
3. Use only as described in this NEQUARE Operating Manual. Do not carry
out any maintenance other than that shown in this manual.
4. Suitable for dry locations ONLY. Do not use outdoors or on wet surfaces.
5. Do not handle any part of the plug or machine with wet hands.
6. Do not use with a damaged cord or plug. If the supply cord is damaged
it must be replaced by NEQUARE, its service agent or similarly qualified
persons in order to avoid a hazard.
8. Safety Instruction
7

7. If the machine is not working as it should, has received a sharp blow,
has been dropped, damaged, left outdoors, or dropped into water, do
not use and contact the NEQUARE support.
8. Do not disassemble the machine as incorrect reassembly may result in
an electric shock or fire.
9. Do not stretch the cord or place the cord under strain. Keep the cord
away from heated surfaces. Do not close a door on the cord, or pull the
cord around sharp edges or corners. Arrange the cord away from traffic
areas and where it will not be stepped on or tripped over. Do not run
over the cord.
10. Do not unplug by pulling on the cord. To unplug, grasp the plug, not
the cord. The use of an extension cord is not recommended.
11. Do not use to pick up water.
12. Do not use to pick up flammable or combustible liquids, such as
gasoline, or use in areas where they or their vapors may be present.
13. Do not pick up anything that is burning or smoking, such as cigarettes,
matches, or hot ashes.
14. Keep hair, loose clothing, fingers, and all parts of the body away from
openings and moving parts. Do not point the hose, wand or tools at
your eyes or ears or put them in your mouth.
15.Do not put any object into openings. Do not use with any opening
blocked; keep free of dust, lint, hair, and anything that may reduce
airflow.
16. Do not use without the dust bin and filter(s) in place.
17. Unplug from the outlet when not in use for extended periods and before
maintenanceor servicing.
18. Do not install, charge or use this machine outdoors, in a bathroom or
within 10 feet (3 meters) of a pool. Do not use on wet surfaces and do
not expose to moisture, rain or snow.
8

19. FIRE WARNING – Do not place this product on or near a cooker or any
other hot surface and do not incinerate this appliance even if it is
severely damaged. The battery might catch fire or explode.
20. Always turn off the machine before connecting or disconnecting the
motorized brush bar.
21. FIRE WARNING – Do not apply any fragrance or scented product to the
filter(s) of this machine. The chemicals in such products are known to
be flammable and can cause the machine to catch fire.
READ AND SAVE THESE INSTRUCTIONS
THIS MACHINE IS INTENDED FOR HOUSEHOLD
USE ONLY
Do not use
near open
flames.
Do not
store near
heat
sources.
Do not put
hands
near the
brush bar
when the
machine
is in use.
Do not pick
up water or
liquids.
Do not pick
up burning
objects.
USING YOUR MACHINE
PLEASE READ THE “SAFETY INSTRUCTIONS”
IN THIS OPERATING
MANUAL BEFORE PROCEEDING OPERATION.
• Do not use outdoors or on wet surfaces or to vacuum water or other
liquids –electric shock could occur.
• Ensure the machine remains upright in use. Dirt and debris may be
released if it is turned upside down.
9

• Do not operate while checking for blockages as doing so could result in
personal injury.
• For domestic indoor and car use only. Do not use it while the car is in
motion or while driving.
• To operate the MAX mode, press the button on the top of the appliance
to boost the appliance to 18Kpa Super Suction power mode.
• Use appropriate mounting hardware for your wall type and ensure that
the docking station is mounted securely. Ensure no pipe work (gas,
water, air) or electrical cables, wires or ductwork are located directly
behind the mounting area.
CARPETS OR HARD FLOORS
• Before vacuuming your flooring, rugs and carpets, check the
manufacturer's recommended cleaning instructions.
• The brush bar on the machine can damage certain carpet types and
floors. Some carpets will fuzz if a rotating brush bar is used when
vacuuming. If this happens, we recommend vacuuming without the
motorized floor tool and consulting with your flooring manufacturer.
• Before vacuuming highly polished floors, such as wood or linoleum, first
check that the underside of the floor tool and its brushes are free from
foreign objects that could cause marking.
LOOKING AFTER YOUR MACHINE
• Do not carry out any maintenance or repair work other than that shown
and described in this Operating Manual.
• Store the machine indoors. Do not use or store it below 37.4°F (3°C).
Ensure themachine is at room temperature before operating.
• Clean the machine only with a dry cloth. Do not use any lubricants,
cleaningagents, polishes or air fresheners on any part of the machine.
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VACUUMING
• Do not use without the dust bin and filters in place.
• Fine dirt such as plaster dust or flour should only be vacuumed in very
small amounts.
• Do not use the machine to pick up sharp hard objects, small toys, pins,
paperclips, etc. They may damage the machine.
• When vacuuming, certain carpets may generate small static charges in
thedust bin or wand. These are harmless and are not associated with
the centralelectricity supply. To minimize any effect from this, do not put
your hand or insert any object into the dust bin unless you have first
emptied it. Clean the dust bin with a damp cloth only.
• Use extra care when cleaning on stairs.
• Do not rest the machine on chairs, tables, etc.
• Do not press down on the nozzle with excessive force when using the
machine asthis may cause damage.
• Do not leave the cleaner head in one place on delicate floors.
• On waxed floors the movement of the cleaner head may create an
unevenluster. If this happens,wipe with a damp cloth, polish the area
with wax, and wait for it to dry.
EMPTYING THE DYST BIN
• To make emptying the dust bin easier, it is advisable to remove the
wand and floor tool.
• To minimize dust/allergen contact when emptying, encase the dust bin
tightly in a plastic bag and empty.
• To release the dirt, hold the appliance by the handle, lift upwards to
release the cyclone. Continue until the bin base automatically opens and
releases the dirt.
• Remove the dust bin carefully from the bag.
• Seal the bag tightly, dispose as normal.
11

CLEANING THE DUST BIN
• Ensure the machine is disconnected from the charger before removing
the dust bin.
• Remove the wand and floor tool.
• To remove the cyclone, hold the appliance by the handle, lift upwards
until the bin opens, then pushin the red button located behind the
cyclone and lift the cyclone out.
• To detach the dust bin from the appliance, pull back on the red catch
located at the base, slide the dust bin down and carefully remove
forwards from the main body.
• Clean the dust bin with a damp cloth only.
• Do not use detergents, polishes or air fresheners to clean the dust bin.
• Do not put the dust bin in a dishwasher.
• Ensure the dust bin is completely dry before replacing.
• To replace the dust bin, align the tabs on the dust bin with the grooves
on the main body and slide upwards into place until the catch clicks.
WASHABLE PARTS
Your appliance has washable parts, which require regular cleaning. Follow
the instructions below.
WASHING THE FILTERS
• Wash the filters at least once a month according to the following
instructions to maintain performance.
More frequent washing may be required where the user:
vacuums fine dust, uses the machine intensively.
12

WASHING FILTER
• Ensure the machine is disconnected from the charger before removing
the filter.
• Check and wash the filter regularly according to instructions to maintain
performance.
• The filter may require more frequent washing if vacuuming fine dust.
• To remove the filter, lift it out of the top of the machine.
• Wash the filter with cold water only.
• Run water over the outside of the filter until the water runs clear.
• Squeeze and twist with both hands to make sure the excess water is
removed.
• Lay the filter on its side to dry. Leave to dry completely for a minimum of
24 hours.
• Do not put the filter in a dishwasher, washing machine, tumble dryer,
oven,microwave or near an open flame.
• To refit, place the dry filter back into the top of the machine. Make sure it
is seated properly.
CHARGING AND STORING
• Do not charge the machine and then move it to an area with a
temperature below 37.4°F (3°C) for storage purposes.
• To help prolong battery life, avoid recharging immediately after a full
discharge. Allow to cool for a few minutes.
• Avoid using the machine with the battery flush to a surface. This will help
it run cooler and prolong battery run time and life.
BATTERY SAFETY INSTRUCTIONS
• If the battery needs replacing please contact the NEQUARE support.
• Use only NEQUARE chargers for charging this NEQUARE machine.
13

• The battery is a sealed unit and under normal circumstances poses no
safety concerns. In the unlikely event that liquid leaks from the battery
do not touch the liquid and observe the following precautions:
– Skin contact – can cause irritation. Wash with soap and water.
– Inhalation – can cause respiratory irritation. Expose to fresh air and seek
medical advice.
– Eye contact – can cause irritation. Immediately flush eyes thoroughly with
water for at least 15 minutes.Seek medical attention.
– Disposal – wear gloves to handle the battery and dispose of immediately,
following local ordinances or regulations.
CAUTION
The battery used in this device may present a risk of fire or chemical burn
if mistreated. Do not disassemble, shortcontacts, heat above 140°F (60°C),
or incinerate. Keep away from children. Do not disassemble and do not
dispose of in fire.
DISPOSAL INFORMATION
• Dispose of or recycle the battery in accordance with local ordinances or
regulations.
• Keep the used batteries away from children as these can still harm
children if swallowed.
• The battery should be removed from the product before disposal.
14
Trouble Shooting
Problem Possible cause Solution
Brush not
rotating
HEPA installed improperly
(LED light won’t ON even
motor is working)
Extension tube not
connect properly
Brush is clogged or
defective
Re-install the HEPA
filter
Check the connection
of extension tube
Unclog the brush or
replace it

Trouble Shooting
Problem Possible cause Solution
The appliance
doesn't work
Out of battery
The suction mouth is
blocked
The battery is still
connected to the
adaptor
Dust bin is full
Floor brush is clogged
Filter is clogged
Tube is not connected
with the floor brush
properly
Weak suction
power
Abnormal motor
sounds
Battery can not
be charged
Decreasing of
using time
The appliance is
blocked(such as tube,
suction mouth or
Remove blockage)
The adaptor is not
correctly inserted
Battery loss
Battery not fully
charged
Charge the battery
Check and remove
blockages
Disconnect the
battery from the
adaptor
Empty the the dust
bin
Removing clogging
Clean the filter
Connect the extendable
tube and floor brush
properly
Remove blockages
Remove the adaptor and
insert correct adaptor
again
Recharge the battery
Replace the battery
15