NETGEAR DGN1000 - Wireless-N Router With Built-in DSL... User manual

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Quick Start Guide
Netgear® DGN1000 Wireless-N Router

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Welcome to ACN
This guide outlines the straightforward steps to install
your NETGEAR® DGN1000 Router and connect to the
Internet so you’ll be up and running in no time!
Once you are online check our website at
acnpacic.com.au for further information and
technical support if required.
To check your usage and manage your account 24/7
online, go to acnpacic.com.au/myaccount.
With ACN Broadband you get free access to WebTools
powered by Google, a suite of applications including
Calendar, Talk and up to ve Email accounts, each with
their own myacn.net.au email address.
If you have any further questions, please call our
Customer Contact Centre on 1300 881 778.

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What’s Inside?
Netgear®DGN1000 Router Setup Guide
Equipment Set-up
ACN Email Setup Guide
Setup Wi-Fi™ Connections (optional)
Change Default Router Settings (not recommended)
Troubleshooting
Dead-On-Arrival (DOA) and Early Life Failure (ELF)
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Standard Form of Agreement
Appendix iii - Equipment
1. Interpretations
2. Sale of Goods
3. No Resale
4. Payment Terms
5. Delivery
6. Failure to Activate Associated Service
7. Warranties and Liability
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Customer Service – Hours of Operation 15

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Power
Supply Ethernet
DSL
Light
Wireless
Security
Wireless Light
Internet
Light
Step 1 - Check Contents
Once you have received your activation email from us to conrm that
your ADSL service has been installed successfully, take the router out of
the box and check that you have all the cables and other items below:
• Router
• Phone Cable
• ADSL Splitter
• Power Adaptor
• Ethernet Cable
Netgear® DGN1000
Router Setup Guide
The NETGEAR® DGN1000 Router from ACN has been set-up to Plug-and-Play.
All that you need to do now is follow the instructions below.
We recommend Windows XP SP2 or Mac OS 10.5.4 or later as minimum
Operating System requirements. Ideally, your computer should be less than
ve years old and of a reasonable specication to get the most out of the
Internet. It is very important to ensure that your computer is up to date with
anti-virus and rewall / Internet protection software.
Equipment Setup

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Step 2 - Connect Splitter (ADSL connections only)
Connect the supplied splitter directly to the telephone wall socket.
Step 3 - Connect Router
Connect the supplied grey telephone cable from the splitter’s ADSL
port to the grey ADSL port on the router.
Step 4 - Connect Your Home Telephone (if you have one)
Connect your telephone to the phone port on the splitter.
Step 5 - Connect PC
Connect the supplied yellow Ethernet cable from the router’s yellow
LAN port to your computer’s Ethernet port.
Step 6 - Connect Power
Connect the power adapter to the router then plug it into an electrical
outlet. Press the black power button at the back of the router.
Step 7 - Check Installation
1. If the power is connected correctly, the POWER LED will light up.
2. If the grey telephone cable and the splitter are connected
correctly, the ADSL LED will ash and after a few seconds turn
solid green.
3. Since the router is pre-congured the INTERNET LED will turn
green after a few seconds.
4. If the yellow Ethernet cable is connected correctly, the
corresponding ETHERNET (LAN) LED will light up.
5. Once you have conrmed the above, open your web browser
(e.g. Internet Explorer, Google Chrome, Firefox or Safari) and go to
your favourite website.
Congratulations, you are now connected to the Internet.

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ACN Email Setup Guide
Your primary email address will be your ADSL [email protected].au.
To access your email:
1. Open your browser and go to mail.myacn.net.au.
2. At the login screen enter the username and password that you
nominated when you ordered your Broadband service.
If your username is [email protected] – you will only be required to enter
“Smith”. If you need support to set up your email in another client, such as
Outlook, please go to mail.google.com/support or click on the“Help”link
in the top right hand corner of the browser window.
Setup Wi-Fi™ Connections (optional)
By default, Wi-Fi™ is turned on and is secured using Wi-Fi™ Protected Access
with a Pre-Shared Key (WPA2-PSK).
Please take note of your Wi-Fi™ Network Name (SSID) and Network Key
(Password) printed on the sticker attached to the bottom of your Router as
these are necessary to connect to wireless devices.
When you would like to connect to any of your Wi-Fi™ enabled devices (such
as your laptop, mobile phone, tablet or gaming device) to the Internet please
ensure that your device has Wi-Fi™ enabled, then choose to select a wireless
network. The name of your network will be displayed- at this point select
and‘connect’.
SSID
Password

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You will be required to enter your Network Key (Password) and‘connect’.
Please note the password is case sensitive.
Your router will now be connected and you will be able to access
the Internet.
Change Default Router Settings
(not recommended)
To access/change your Router’s default settings and make changes (not
recommended for novice users):
1. Open a browser and go to routerlogin.com
(or 192.168.0.1 alternatively).
2. Enter the default username and password, which is admin and
password respectively.
ACN recommends keeping the Wi-Fi™ connection secured to block
unauthorised access to your network.
Troubleshooting
If you have any diculties getting your router setup, please refer to the
support pages:
For user guides and manuals: acnpacic.com.au/user-guides.
For frequently asked questions (FAQs): acnpacic.com.au/adsl-support.
If you are still unable to resolve the issue please follow these quick steps:
1. Restart the modem router – turn o the power to the modem leave it
for about 5 minutes and turn the modem back on.
2. Isolate the modem router – remove all other equipment connected to
the line except your modem (including your splitter, telephone and any
other equipment.
3. Check the LED lights on the modem router – please refer to page 4.

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4. If you are still experiencing diculties with your modem please call
ACN Technical Support on 1300 881 778 select option 5 and then
option 1.
Dead-On-Arrival (DOA) and Early Life
Failure (ELF)
All of our devices are thoroughly checked by the manufacturer prior to
dispatch. If however you’ve received a product that’s not in working order or
develops a problem later on, we know you’ll want it sorted out ASAP. All the
devices we provide are covered by a no-fuss replacement procedure. That
means an item will be replaced if it’s defective or damaged when removed
from its packaging for the rst time (“Dead On Arrival”or “DOA”) or if it fails
due to a hardware fault within a specied period (“Early Life Failure”or “ELF”).
The DOA/ELF procedure applicable to an item is the same for all devices
sold by us. However, the time frame within which a problem is considered
ELF will depend on the manufacturer. Please refer to the table below for the
manufacturer-dened ELF period for your mobile device.
In the event that your new device is faulty within the ELF period please call
us on 1300 881 778. If the replacement of an item is required, we will ask that
it be returned in its original packaging -so don’t throw this away -along with
the delivery docket. We will send you a Return Courier Satchel which you can
use to return the faulty equipment to our warehouse. The item should be in
good condition with no signs of misuse or abuse. Once we conrm that your
device has failed prematurely a replacement^will be dispatched to you from
our warehouse.
^ Where the original device model is no longer available the replacement will be a device of
similar specications and one of equal value.
Manufacturer Product failure considered ELF within:
NETGEAR®14 days

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Standard Form of
Agreement
Appendix iii - Equipment
Important Customer Information: Your Rights and Obligations
This Appendix iii forms both part of ACN’s Standard Form of Agreement
(SFOA) and a Summary of ACN’s SFOA in relation to equipment.
1. Interpretations
“Acceptance Notice”means the notice attached to the inner packaging of the
Goods entitled“Acceptance Notice”.
“Associated Service”means the GSM Mobile Service, Mobile Broadband
Service, Digital Phone Service or Fixed Broadband (ADSL) Service specied in
your online order or otherwise designated by ACN as being associated with
the Goods ordered.
“Customer Contribution”means the amount of money, if any, you must pay
to us for the Goods.
“Inner Packaging”means the inner packaging of the Goods to which the
Acceptance Notice is attached.
“SFOA”means ACN’s Standard Form of Agreement of which this Appendix iii
forms a part.
“Distributor”means the organisation nominated by us who packages and
arranges shipping of the Goods on our behalf.
“Goods”means a mobile phone handset, broadband router, video phone or
other telecommunications equipment ordered by you in your online order or
otherwise, but excludes bundled accessories provided by way of gift referred
to in clause 2.7.
“You”and “your”means the customer.
“We”,“us”and “our”means ACN Pacic Pty Ltd.

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2. Sale of Goods
2.1. Sale
In consideration for you agreeing to enter into a minimum service term for
the Associated Service and / or pay any Customer Contribution required, we
agree to sell the Goods to you on the terms and conditions set out in this
Appendix iii and the other relevant sections of the SFOA.
2.2 Risk
Risk of loss or damage to the Goods shall pass to you when the Goods are
delivered to the address you specied in the online order.
2.3 Title
Title in the Goods shall pass to you when you open the Inner Packaging or 14
days have elapsed since dispatch of the Goods.
2.4 Lien
We retain a lien on the Goods for the amount of all charges you owe to us
from time to time, including the Customer Contribution and the amount of
any early termination fee payable in relation to the Associated Service or as
applicable under clause 6.
2.5 Cooling O
If you have not opened the Inner Packaging then we will allow you to cancel
your order for the Goods and return them to us, without penalty, within 14
calendar days of the date on which the Goods were dispatched by sending,
at your cost, the complete Goods in their unopened Inner Packaging to the
return address listed on the Acceptance Notice and calling our Customer
Contact Centre on 1300 881 778.
2.6 False and Fraudulent Information
We are not obliged to deliver the Goods to you (and we may terminate your
order for the Goods and/or the Associated Service without notice, eective
immediately, and without penalty) if we suspect that any information
you provided to us in connection with your purchase order is false or we
suspect that payment for the Goods or the Associated Service will be made
fraudulently.
2.7 Bundled Accessories
From time to time we may supply accessories bundled with some of our
Goods. The accessory item is a gift and as such has no cash value and is not

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part of the Goods. However if your accessory item is defective (and the defect
is not caused by alteration, misuse, physical abuse, neglect or accident)
within 30 days of the date we supplied the Goods to you, we’ll gladly
replace it, and this is your sole remedy in relation to the bundled accessories.
However this will not warrant a cash refund or replacement of the Goods
itself, nor will it warrant a waiver of your minimum service term obligations in
relation to our supply of the Goods to you.
3. No Resale
You must not re-sell the Goods as new or within 6 months of delivery, unless
we agree otherwise.
4. Payment Terms
4.1 Payment Options
You must pay the total Customer Contribution, in accordance with clause
4.2, at the time of purchase, unless we say that there are dierent options for
payment of the Customer Contribution. Where we say that there are dierent
payment options available, you must select one of these payment options at
the time you place your order. The two payment options are:
(a) Upfront payment - You must pay us the total Customer Contribution, in
accordance with clause 4.2, at the time of purchase.
(b) Instalments - You must pay us:
i. the total Customer Contribution in (x) equal instalments, invoiced in
advance, within (x) months commencing from the date of purchase
(where (x) equals the number of instalments applicable to the
instalment payment plan chosen by you when placing your order),
unless we otherwise agree in writing;
ii. the rst instalment, in accordance with clause 4.2, at the time of
purchase; and
iii. all subsequent instalments within 14 days after the date of our
invoice. We will invoice you monthly. The relevant billing and charges
terms and conditions set out in the main section of the SFOA which
do not conict with this Appendix iii also apply.

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4.2 Method of Payment
(a) If you:
i. are an existing ACN customer;
ii. have elected to pay previous invoices by direct debit;
iii. have no aged charges; and
iv. at least one payment by direct debit in excess of $10 has been
successfully processed, you may choose to pay the Customer
Contribution by direct debit or by credit card.
b) If you are a new ACN customer you must pay the Customer Contribution
by credit card. If payment is being made in instalments, then you must pay
us in accordance with clause 4.1(b). If the rst payment by credit card has
been successfully processed, you may elect to make further payments by
direct debit by notifying us in writing, in which case you must also comply
with the following paragraph (c).
c) If you choose to pay by direct debit you must complete all necessary
authorisations. We will not accept your order until we have received
conrmation that all necessary authorisations are complete.
d) You hereby authorise us to charge all amounts owed to us to your bank
account or credit card. We will debit your bank account or credit card on
the date on which the amounts are due. You are responsible for notifying
us of changes in your credit card numbers or expiration dates.
e) If a payment by direct debit or credit card is denied, you must pay us for
any resulting bank or other charges incurred by us.
4.3 Failure to Pay
Without limiting any other rights we may have, if you fail to pay any amount
of money when due under this SFOA you will be in breach of this appendix
and we may do any one or more of the following things:
(a) notify you of your failure to pay and give you 7 days from receipt of the
notice to pay the outstanding amount;
(b) suspend or disconnect the Associated Service or any other Service that
we supply to you;
(c) demand that you pay the total outstanding balance of the Customer
Contribution. On that demand that amount is immediately due and
payable;
(d) exercise our lien over the Goods and require you to return them to us

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failing which we shall have the right to enter your premises to repossess
the Goods; and/or
(e) start court proceedings against you for the recovery of the Customer
Contribution and any early termination fee for the Associated Service plus
our costs incurred in taking such action.
5. Delivery
On delivery you must check that the outer packaging of the Goods is
undamaged and the attached packing list shows number and type of Goods
ordered, sign for the Goods (if requested) and produce a driver’s licence or
other form of identication reasonably required by us, if we or our agent
request. You must call us within 24 hours of delivery if the outer packaging
is damaged or the packing list does not show the number and type of
Goods ordered. If you fail to produce such identication, we or our agent can
refuse to deliver the Goods and we may charge you additional shipping and
handling fees to re-deliver the Goods to you. We will not deliver Goods to a
post oce box. We will not be liable to you for late delivery.
6. Failure to Activate Associated Service
If our commencement of supply of the Associated Service is dependent
upon you taking certain action (e.g. porting your mobile phone number to
us) and you fail to take that action within 21 days of the date you receive
the Goods then the Customer Contribution shall increase by an amount
equal to the early termination fee which would be applicable for terminating
the Associated Service on the rst day of the 24 month minimum service
term and you must pay us the full Customer Contribution immediately (any
instalment arrangements shall be cancelled).
7. Warranties and Liability
7.1 Manufacturer Warranties
The Goods will be subject to the standard manufacturer warranty conditions
(“Warranty”) in respect of the Goods (if any). The manufacturer’s warranty is
found in the device box. Please refer to the Quick Start Guide regarding
DOA/ELF information.
7.2 DOA/ELF
Subject to clause 7.1, we will arrange to replace certain Goods that fails
within a period specied in the Quick Start Guide from the time of purchase,

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known as the Dead on Arrival/Early Life Failure (“DOA/ELF”) period. The
Quick Start Guide will set out who to contact in the rst instance in these
circumstances. That party may refer you to us instead. If so, you should
contact us. If an item of Goods fails and is not covered by a DOA/ELF
period at that time, you will need to refer to the manufacturer’s Warranty
information included with the item.
7.3 Goods Returns
In respect of Goods which you believe to be faulty or defective, either within
a DOA/ELF period or otherwise, you must:
(a) pay for the cost of replacement Goods, if the Goods proves not to be
defective or have been wilfully damaged, misused, neglected, submerged
in liquid or modied or repaired (without our authorisation); and
(b) provide the manufacturer or us or the Distributor (as the case may be)
with any information required by the manufacturer’s Warranty or as set
out in the Quick Start Guide.
7.4 Limitation of Warranty
Your rights under the Warranty will be subject to any conditions expressed
in the Warranty. For example, without limitation, the Warranty may describe
situations in which you will have no rights under the Warranty.
7.5 Other Warranties Excluded
Except as provided under clause 7.1, all other warranties of any kind, either
express or implied, are excluded to the maximum extent permitted by law.
7.6 Implied Warranties
Nothing contained in this clause 7 shall be read or applied so as to exclude,
restrict or modify the application of applicable provisions of Part V of the
Trade Practices Act 1974 (as amended) or any relevant State or Territory
statute which by law cannot be excluded, restricted or modied. To the
extent that any such statute permits us to limit our liabilities to compensate
or indemnify you or any other person for breach of an implied condition or
warranty, our respective liabilities for such breach shall be limited to, at
our option:
(a) the replacement of the Goods or the supply of equivalent Goods or
payment of the cost of replacing the Goods or acquiring equivalent
Goods; or
(b) the repair of the Goods or payment of the cost of having the
Goods repaired.

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Customer Service
Our dedicated Customer Service team is available
6 days a week for all of your service needs.
Email Enquiries enquiries@acnpacic.com.au
Chat acnpacic.com.au/contact-us
Customer Service 1300 881 778
Hours of Operation
9:00am - 6:00pm (AEST) Monday to Friday
10:00am - 6:00pm (AEST) Saturday
For further information about pricing, other services available from ACN,
the ACN Opportunity or becoming an ACN Independent Business Owner
(IBO), please visit acnpacic.com.au.
acnpacic.com.au/myaccount
At MyAccount you can also check your monthly usage, pay bills and
view your invoices.

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17.10.2011 . MKT-749600210ACN Pacifc Pty Ltd ABN 85 108 535 708
Contact Us
Email: enquiries@acnpacic.com.au
acnpacic.com.au
Customer Service:1300 881 778