Problem
Picture is blinking or scrambled.
Solution(s)
Try pushing the RESET button. If there is no improvement, slide the Control Deck Power
Switch OFF, then remove the Game Pak and re-load it. Slide the Power Switch back to
the ON position and push the RESET button.
Problem
The controller does not work or game characters move on their own.
Solution(s)
Make sure the Power Switch on the Control Deck is in the OFF position before
plugging in the controller.
Make sure the Control Stick on the controller is in the neutral (center) position when
you turn the Power Switch of the Control Deck to the ON position.
(See page 12 for details)
Make sure the controller plug is firmly plugged into socket number one (on the left side
of the Control Deck).
Problem
Controller buttons occasionally stick.
Solution(s)
Clean the buttons on the controller using the following procedure:
1. Disconnect the controller from the Control Deck.
2. Get an unused toothbrush and hot tap water.
(Do not use boiling water or any type of soap or detergent).
3. Dip the toothbrush in the hot water and shake off the excess, then lightly
scrub the area of the controller where the button(s) stick by working the
bristles down around the sides of the buttons and into the cracks.
4. After cleaning the controller, use a towel to dry it then let the controller
air dry for at least 2 hours.
5. Test the buttons to see if they are still sticking and repeat the cleaning
process again if necessary. (Do not pour or submerge the controller
in any type of liquid.
If you are still unable to solve the problem, please call the
Consumer Assistance Hotline at 1-800-255-3700.
You may also want to consult our web-site at www.nintendo.com
for additional set-up and troubleshooting information.
Troubleshooting
18 19
Warranty and Service Information
WARRANTY AND SERVICE INFORMATION
You may need only simple instructions to correct a problem with your product.
Call the Consumer Assistance Hotline at 1-800-255-3700 rather than going to
your retailer. Hours of operation are 6 a.m. to 9 p.m., Pacific Time, Monday - Saturday, and 6
a.m. to 7 p.m., Pacific Time, on Sundays (times subject to change). If the problem cannot be solved
over the telephone, you will be offered express factory service through Nintendo or referred to the
nearest NINTENDO AUTHORIZED REPAIR CENTERSM. Please do not send any products to Nintendo
without calling us first.
HARDWARE WARRANTY
Nintendo of America Inc. ("Nintendo") warrants to the original purchaser that the hardware product
shall be free from defects in material and workmanship for twelve (12) months from the date of
purchase. If a defect covered by this warranty occurs during this warranty period, Nintendo or a
NINTENDO AUTHORIZED REPAIR CENTER will repair the defective hardware product or component,
free of charge. The original purchaser is entitled to this warranty only if the date of purchase is
registered at point of sale or the consumer can demonstrate, to Nintendo's satisfaction, that the
product was purchased within the last 12 months.
GAME PAK & ACCESSORY WARRANTY
Nintendo warrants to the original purchaser that the product (Game Paks and accessories) shall be
free from defects in material and workmanship for a period of three (3) months from the date of
purchase. If a defect covered by this warranty occurs during this three (3) month warranty period,
Nintendo or a NINTENDO AUTHORIZED REPAIR CENTER will repair the defective product, free of
charge.
SERVICE AFTER EXPIRATION OF WARRANTY
Please call the Consumer Assistance Hotline at 1-800-255-3700 for troubleshooting assistance
and/or referral to the nearest NINTENDO AUTHORIZED REPAIR CENTER. In some instances, it may
be necessary for you to ship the complete product, FREIGHT PREPAID AND INSURED FOR LOSS OR
DAMAGE, to the nearest service location. Please do not send any products to Nintendo without
calling us first.
WARRANTY LIMITATIONS
THIS WARRANTY SHALL NOT APPLY IF THIS PRODUCT: (a) IS USED WITH PRODUCTS NOT SOLD
OR LICENSED BY NINTENDO (INCLUDING, BUT NOT LIMITED TO, NON-LICENSED GAME
ENHANCEMENT AND COPIER DEVICES, ADAPTERS, AND POWER SUPPLIES); (b) IS USED FOR
COMMERCIAL PURPOSES (INCLUDING RENTAL); (c) IS MODIFIED OR TAMPERED WITH; (d) IS
DAMAGED BY NEGLIGENCE, ACCIDENT, UNREASONABLE USE, OR BY OTHER CAUSES
UNRELATED TO DEFECTIVE MATERIALS OR WORKMANSHIP; OR (e) HAS HAD THE SERIAL
NUMBER ALTERED, DEFACED OR REMOVED.
ANY APPLICABLE IMPLIED WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY
AND FITNESS FOR A PARTICULAR PURPOSE, ARE HEREBY LIMITED IN DURATION TO THE
WARRANTY PERIODS DESCRIBED ABOVE (12 MONTHS OR 3 MONTHS, AS APPLICABLE). IN NO
EVENT SHALL NINTENDO BE LIABLE FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES
RESULTING FROM THE BREACH OF ANY IMPLIED OR EXPRESS WARRANTIES. SOME STATES DO
NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS OR EXCLUSION OF
CONSEQUENTIAL OR INCIDENTAL DAMAGES, SO THE ABOVE LIMITATIONS MAY NOT APPLY
TO YOU.
This warranty gives you specific legal rights, and you may also have other rights which vary from
state to state. Nintendo's address is as set forth on the back cover of this booklet.
This warranty is only valid in the United States.
REV K
