10 © Hypercom EMEA Ltd. 2011 Important information
Important information
Please take note of the following before using your terminal:
Terminal Identification Number (TID)
Each terminal contains an electronically programmed eight digit Terminal
Identification (TID) Number. This number is printed in full on the Merchant
Copy of all transaction receipts.
Merchant Number (MID)
Your merchant bank will have issued you with a Merchant Number, which
will have been supplied to you in a separate documentation pack received
direct from your bank. If you don‟t know this number, please contact your
bank.
Before taking transactions, you should confirm that the Merchant Number
printed on your Terminal Parameters Report
(see page 25)
matches the
Merchant Number issued by your bank. If not, please contact your
terminal helpdesk.
Please write your TID and MID on the cover or sleeve of this User Manual
for ease of reference. You may be asked to identify yourself by quoting
these numbers when you call the helpdesk; you may not receive certain
services if you do not have these numbers ready.
MIDs vary in length so may not fill all the boxes. There may also be
leading zero/s that you must include.
You may have separate Merchant Numbers for American Express, Diners
Club, JCB, and Duet card schemes and the Top-up service, if you have
requested these.
Merchant Password
Your terminal contains a merchant password that you are encouraged to
change from the default value
(see page 34 for more information)
Settlement
At the end of each business day, the Settlement procedure must be
performed on the terminal. For the totals to display correctly, this must be
done during the „Banking Window‟ time set by your Acquirer. If you do not
know your window, please contact your bank (the terminal helpdesk will
not know your banking window).
If you do not complete this procedure you may experience delays in funds
being transferred into your bank account.
(See page 58 for more information)
