Service And Warranty
If for any reason your Ovation RoundbackTM should require
repair, we have a Factory Service Department staffed with
craftspeople who are familiar with every method of construction
used in our instruments. We also have an established network
of Authorized Ovation Dealers and Service Centers located
throughout the world, a listing of which is supplied separately
with your purchase. All are trained and equipped to handle
any problem that might arise with an Ovation guitar. Because
of the unique construction employed in Ovation Roundbacks
we recommend that only an Authorized Ovation Dealer or
Service Center service your instrument. Only in this way
can we be certain that your problem is handled correctly
and that lasting satisfaction is achieved. Our customers are
very important to us at Ovation. That's why so many guitar
players around the world turn to Ovation for product quality
and after-sale service.
Visit OVATION online at
www.OvationGuitars.com
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Neck Adjustment
The Ovation Mandolin features a five piece neck with graphite
reinforcement which will not require adjustment. If you have
further questions regarding the necks, contact our Service
Department.
The Mandocello has a traditional Kaman bar and is adjusted
in the same fashion as a roundback guitar
Limited Lifetime Warranty
The manufacturer of this product limitedly warrants to the original retail purchaser that this
product shall be free from defects in material and workmanship at the time of delivery. This
limited warranty shall be valid for the lifetime of the product and shall not apply to the following
components and properties of the product where present: strings, electronic components,
amplifying devices, normal fret wear, other normal wear, and any parts not made by the
manufacturer, which parts shall be subject to their individual warranties where applicable.
Additionally, tone, because it is a subjective matter, is not warranted. The obligation of the
manufacturer hereunder is limited to the repair of such product manufactured by it and claimed
to be defective (through the use of standard materials and processes in effect at the time of
repair) f.o.b. the manufacturer’s place of business provided that: (1) At purchase the buyer
completes and returns the attached warranty card with the required information
thereon (either in writing or via electronic means) as described on the warranty
registration card; (2) The Buyer (through the authorized dealer/distributor either in writing or
by telephone explains to the Manager or Assistant Manager of the manufacturer’s Customer
Service Department the nature of such defect and obtains return authorization from the
manufacturer prior to returning the product or component; (3) At the Buyer’s expense, the
Buyer returns the product claimed to be defective, through his authorized dealer/distributor,
to the manufacturer at the Buyer’s expense with shipping expenses prepaid both to and from
the manufacturer; (4) The manufacturer shall be satisfi ed that such defect is not the result
of misuse or abuse; and (5) The model number and serial number on both the registration
card and the product shall not have been altered; and the manufacturer shall perform its
warranty obligation as set forth herein free of charge for labor and materials for the first two
(2) years after the original retail purchase. Thereafter, the manufacturer shall be responsible
for all materials used in the performance of this warranty and the Buyer shall be responsible
for all service and labor charges incurred in such performance at standard manufacturer’s
rates in effect at that time. This warranty shall not apply to products which shall have been
subjected to misuse, negligence, alteration or accident, including exposure to extreme heat,
cold, or high or low humidity. The manufacturer shall not be liable for any property damage or
for any consequential damages (including loss of use or profits) nor shall the manufacturer’s
liability on any claim for damages arising out of or connected with the manufacture, sale,
delivery or use of any goods delivered under this order exceed the purchase price paid
therefor. In the event of unexpected loss by fire, theft, or damage of the Buyer’s product
while in the manufacturer’s possession such loss shall not be a liability of the manufacturer
in excess of the replacement with a new product of the same or most similar available style.
Excess value (collector’s value) insurance must be carried by the Buyer at Buyer’s expense.
The same is true with shipping insurance since many carriers place limits on their liability.
The manufacturer assumes no liability in the event of loss or damage to the owner’s product
while it is in transit to or from the manufacturer’s place of business and the owner shall be
responsible for all risk of loss. Any action for breach of this warranty or any other action under
this Agreement must be commenced within one (1) year after such cause of action arises;
(6) Proof of original retail purchase satisfactory to the manufacturer.
This product is distributed through a network of authorized distributors and dealers who
are identifi ed by an “authorized dealer” decal plaque. Your authorized dealer/distributor will
act as the agent of the manufacturer and will be responsible for handling all warranty claims
under this warranty in accordance with the manufacturer’s direction. Purchase of this product
from other than an “authorized dealer” may lead to difficulty or delay in obtaining warranty
service.
THIS WARRANTY IS EXCLUSIVE AND IS MADE IN LIEU OF ANY AND ALL
OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION
ANY WARRANTIES OF MERCHANTABILITY OR OF FITNESS FOR A PARTICULAR
PURPOSE, ALL SUCH WARRANTIES BEING SPECIFICALLY DISCLAIMED AND
EXCLUDED. IN NO EVENT WILL THE MANUFACTURER OR DISTRIBUTOR BE
LIABLE FOR SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES OR ANY
NATURE WHATSOEVER, REGARDLESS OF HOW ARISING.
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