Pivotel Iridium GO! User manual

Iridium GO! User Guide (NZ)
This guide will help you quickly and easily start using your Pivotel
Iridium GO! service and includes helpful hints on using your Iridium
GO! on Pivotel’s Unique Satellite Network.
Pivotel Iridium GO! Rate Plans
The Iridium GO! can be connected to Pivotel Iridium rate plans. Pivotel
Iridium rate plans come with a standard Australian mobile phone
number which costs up to 10x less to call from a New Zealand fixed line
telephone than a standard satellite number.
Please ensure:
1) The SIM is installed, the battery is charged
2) The Iridium GO! is outside with the swivel antenna raised to
the upright position so it has a clear view of the sky
3) The Iridium GO! applications are downloaded and installed
on your smartphone
4) Iridium GO! is paired with your smartphone using Wi-Fi settings
5) SOS Emergency settings and Pivotel voicemail number
are configured as below
Emergency SOS Button Settings
Iridium GO! is equipped with GPS, and has a dedicated SOS button
which is under the SOS cover on the side of the Iridium GO! and an
SOS icon on the Iridium GO! application. You may choose what
happens when the SOS button is pressed or activated on the Iridium
GO! application:
1) You may choose your own personal recipients to receive text
messages and/or calls when you press the SOS button (for
example a family member or co-worker) OR;
2) You may choose to access the global emergency support
services of the GEOS Alliance International Emergency
Response Centre operated by Travel Safety Group Limited.
The GEOS Alliance services are provided by Iridium at no
additional cost. Before you can access these services you
must register at https://my-geos.com/registration
0508 882 448 | pivotel.co.nz
PIV-NZD-IRI-GO!-UG-V1

SMS Text Messages
You can send SMS text messages from your satellite Iridium GO! to
standard mobile numbers in New Zealand and overseas. For all SMS’s
you will need to add the international prefix, for example +642X XXX
XXXX for a New Zealand mobile number or +614XX XXX XXX for an
Australian mobile number.
SMS Service Centre Number
The correct SMS service centre number must be stored in your Iridium
GO! in order to send SMS text messages successfully. This number is
stored in your Pivotel SIM and will normally transfer to the Iridium GO!
automatically when the SIM is installed. If you are unable to send SMS
text messages please check the SMS service centre number – select
Settings >Message> Service center> [phone] and select Save.
If the correct number is not displayed you can edit the number by
tapping on the number, deleting the old number, entering the correct
number and selecting ‘OK’. If the correct number is displayed and you
are still unable to send SMS text messages please call Pivotel
Customer Care on 0508 882 448.
GPS Essentials
Iridium GO! GPS features include sending Quick GPS and Tracking text
messages or emails to your chosen recipients. Each GPS and Tracking
message and email will be charged at SMS text messaging rate. Full
instructions on the Quick GPS and Tracking setting of Iridium GO! are
available on the Iridium GO! User Manual.
Direct Internet Data
You can use your Iridium GO! to connect to the Internet using the
Iridium Direct Internet Service via the Iridium Mail & Web application.
Iridium Direct Internet is much slower than normal internet services
and Pivotel recommends using Iridium GO! for data applications
with caution.
Voicemail
For Pivot Plan subscribers, Pivotel provides a voicemail service so you
never miss a call. Iridium GO! is pre-programmed with a voicemail
number ‘[phone]’ which needs to be changed to the Pivotel
voicemail number to use the Pivotel voicemail service.
Go to Iridium GO! application, then select Settings > Call > Voicemail
number > enter [phone] and select Save. You can call this number
from your Iridium GO! to setup your voicemail and retrieve your
voicemail messages.
National Calls & Mobile Calls
To make a standard national call you must enter the country code, area
code and number – for example to call a fixed line number 09 XXX
XXXX in Auckland dial +649XXXXXXX. To dial a standard national
mobile number 02X XXX XXXX dial +642XXXXXXXX. To dial an
Australian mobile number 04XX XXX XXX, dial +614XXXXXXXX.
International Calls
To make an international call simply enter the number in the format +
<country code> <area code> <phone number>. Remember, if the area
code has a leading 0 then you must omit that when you enter the
number – for example to call the number 02 XXXX XXXX in NSW,
Australia dial +61 2 XXXX XXXX or to dial 415 XXX XXXX in California,
USA dial +1415XXXXXXX.
Using your Pivotel Iridium service outside New Zealand
If you are using your Pivotel Iridium service outside New Zealand and
you are dialling a number local to the country you are in, you must dial
the number in International format. For example if you are in USA and
you want to dial the number 415 XXX XXXX in California, USA you must
dial +1415XXXXXXX.
Pivotel also recommends that you store your contact numbers in the
international dialling format, so that you don’t experience diculties
when you use your Iridium GO! outside New Zealand or use your SIM in
another phone. For example, to save a fixed line number 09 XXX XXXX
in Auckland you should store the number in the format +649XXXXXXX
or to save a mobile number 02X XXX XXXX you should store the
number in the format +642XXXXXXXX.
If you require further assistance please contact
Pivotel Customer Care on 0508 882 448.