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Custom Button
Press and hold the Custom button until the button flashes green. This button is used to send a single
customer formatted message, including GPS location details, to specified recipients as configured in
the Tracertrak system by the user. The user may choose for the custom button to indicate “Supplies
required” or “Support vehicle required” for example. For maximum reliability your SPOT will send
the message to the SPOT Satellite network 3 times over a 20-minute period. Your message may be
received by the Tracertrak system between 1 and 30 minutes after the button is pressed. If your
SPOT cannot get a GPS signal it will not send a custom message.
Track Button
Press and hold the Track button until the button flashes green. This button is used to send a track
message, including your GPS location, every 10 minutes for 24 hours while moving, or until it is
cancelled (Note: UNLIMITED AND EXTREME TRACKING subscription plans allow for a SPOT3 to track
at 2 ½, 5, 10, 30 or 60 minute intervals for as long as your SPOT is powered on or until the batteries
run out –SPOT3 only, requires plan change and device firmware update). If your SPOT cannot
acquire GPS it will not send that particular waypoint, but will attempt to send the next scheduled
waypoint. Your track progress can then be displayed on a map in the Tracertrak system.
Help Button
The Help button is covered to prevent accidental or unintended use. Lift the cover and press and
hold the Help button until the light blinks green. Your SPOT will send the message and current GPS
location every 5 minutes for one hour for maximum reliability and redundancy. The Help button may
be used for non-emergency situations where non-urgent assistance is required. Recipients will be
notified as configured in the Tracertrak system by the User. The User may choose for the Help
button to indicate “Mechanical support required” or “Recovery Vehicle Required” for example. If
your SPOT cannot get a GPS fix it will still attempt to send a message without a GPS location.
SOS Button
The SOS button is covered to prevent accidental or unintended use. The SOS button may be used for
emergency and critical situations where urgent assistance is required. Lift the cover and press and
hold the SOS button until the light blinks green. Your SPOT will send the message and current GPS
location every 5 minutes until cancelled or the batteries run out. If your SPOT cannot get a GPS fix it
will still attempt to send a message without a GPS location. Recipients as configured in your
Tracertrak account will be notified by e-mail and/or SMS in line with the profile configuration that is
allocated to your device. As a minimum the account Administrator will be notified of an SOS Alarm
by SMS and e-mail. If your organisation has opted to use GEOS Emergency Response when setting
up your Tracertrak account, the GEOS International Emergency Response Co-ordination Centre will
be notified of the emergency and will respond as laid out in the Terms and Conditions on the
Tracertrak GEOS Response form completed by you. Also see the GEOS section of this document.
