Pivotel tracertrak spot User manual

Page 1of 8
Tracertrak Quick Start Guide
SPOT Satellite GPS Messenger

Page 2of 8
Table of Contents
1Introduction and Scope .......................................................................................................... 3
2SPOT Device Functionality...................................................................................................... 3
2.1 Power On/Off .................................................................................................................. 3
2.2 OK Button ........................................................................................................................ 3
2.3 Custom Button................................................................................................................. 4
2.4 Track Button .................................................................................................................... 4
2.5 Help Button ..................................................................................................................... 4
2.6 SOS Button....................................................................................................................... 4
2.7 Message Indicators.......................................................................................................... 5
2.8 SPOT GPS Satellite Messenger –General Notes ............................................................. 5
2.9 SPOT 1 –Legacy Device ................................................................................................... 5
2.10 SPOT 2 –Legacy Device ................................................................................................... 6
3OH&S Functionality in Tracertrak........................................................................................... 6
3.1 Profiles............................................................................................................................. 6
3.2 Alarms & Events .............................................................................................................. 7
3.2.1 SOS Alarm................................................................................................................. 7
3.2.2 Help Alarm................................................................................................................ 7
3.2.3 Missed Check-in Alarm............................................................................................. 7
3.2.4 Low Battery .............................................................................................................. 7
3.2.5 Alarms –General Notes ........................................................................................... 7
3.2.6 OK Messages ............................................................................................................ 8
3.2.7 Custom Messages..................................................................................................... 8
3.2.8 Motion Sensor.......................................................................................................... 8
3.3 Personnel......................................................................................................................... 8
3.4 Personnel and Profile Allocation ..................................................................................... 8
3.5 GEOS................................................................................................................................ 8

Page 3of 8
Introduction & Scope
The SPOT GPS Satellite Messenger (SPOT) is a handheld satellite personnel safety and tracking
device, designed to be used in remote areas covered by the Globalstar Simplex Network.
When used with Tracertrak, SPOT is an ideal tool for monitoring the safety of remote workers.
Tracertrak has been specifically designed to maximise the functionality of SPOT in an OH&S
monitoring environment, making it simple to manage groups of remote workers, and monitor for
missed “sked” check-ins as well as User notified emergencies and “help” situations.
The purpose of this guide is to provide a new Tracertrak account user with an understanding as to
how the various elements of this functionality come together to make Tracertrak an effective tool to
maximise your remote worker safety.
SPOT Device Functionality
SPOT has 6 buttons with the following functions:
Power On/Off
Switches SPOT on and off. If switched off whilst
any message function is currently operating the
function will be terminated. Press and hold the
on/off button until the button blinks green.
OK Button
Press and hold the OK button until the button
flashes green. This button will generate a single
OK message to the Tracertrak system, including
GPS location details. For maximum reliability your
SPOT will send the message to the SPOT Satellite
network 3 times over a 20-minute period. The
message may be received by the Tracertrak
system between 1 and 30 minutes after the
button is pressed. If the SPOT cannot get a GPS
signal it will not send a check-in/OK message.
The OK message is used for the scheduled “sked” check-ins in Tracertrak, and may also be used for
ad-hoc check-in/OK messages.

Page 4of 8
Custom Button
Press and hold the Custom button until the button flashes green. This button is used to send a single
customer formatted message, including GPS location details, to specified recipients as configured in
the Tracertrak system by the user. The user may choose for the custom button to indicate “Supplies
required” or “Support vehicle required” for example. For maximum reliability your SPOT will send
the message to the SPOT Satellite network 3 times over a 20-minute period. Your message may be
received by the Tracertrak system between 1 and 30 minutes after the button is pressed. If your
SPOT cannot get a GPS signal it will not send a custom message.
Track Button
Press and hold the Track button until the button flashes green. This button is used to send a track
message, including your GPS location, every 10 minutes for 24 hours while moving, or until it is
cancelled (Note: UNLIMITED AND EXTREME TRACKING subscription plans allow for a SPOT3 to track
at 2 ½, 5, 10, 30 or 60 minute intervals for as long as your SPOT is powered on or until the batteries
run out –SPOT3 only, requires plan change and device firmware update). If your SPOT cannot
acquire GPS it will not send that particular waypoint, but will attempt to send the next scheduled
waypoint. Your track progress can then be displayed on a map in the Tracertrak system.
Help Button
The Help button is covered to prevent accidental or unintended use. Lift the cover and press and
hold the Help button until the light blinks green. Your SPOT will send the message and current GPS
location every 5 minutes for one hour for maximum reliability and redundancy. The Help button may
be used for non-emergency situations where non-urgent assistance is required. Recipients will be
notified as configured in the Tracertrak system by the User. The User may choose for the Help
button to indicate “Mechanical support required” or “Recovery Vehicle Required” for example. If
your SPOT cannot get a GPS fix it will still attempt to send a message without a GPS location.
SOS Button
The SOS button is covered to prevent accidental or unintended use. The SOS button may be used for
emergency and critical situations where urgent assistance is required. Lift the cover and press and
hold the SOS button until the light blinks green. Your SPOT will send the message and current GPS
location every 5 minutes until cancelled or the batteries run out. If your SPOT cannot get a GPS fix it
will still attempt to send a message without a GPS location. Recipients as configured in your
Tracertrak account will be notified by e-mail and/or SMS in line with the profile configuration that is
allocated to your device. As a minimum the account Administrator will be notified of an SOS Alarm
by SMS and e-mail. If your organisation has opted to use GEOS Emergency Response when setting
up your Tracertrak account, the GEOS International Emergency Response Co-ordination Centre will
be notified of the emergency and will respond as laid out in the Terms and Conditions on the
Tracertrak GEOS Response form completed by you. Also see the GEOS section of this document.

Page 5of 8
Message Indicators
INDICATOR
BLINKING GREEN
BLINKING RED
GPS
Searching for GPS signal
GPS location fix failed, move
to a new location
Message Sending
Message transmission
schedule in progress
Last message was not sent
Check-in or Custom Message
Message sequence in
progress
Message sequence has been
cancelled
Help
SPOT in Help/SPOT Assist
mode
Help/SPOT Assist has been
cancelled
SOS
S.O.S. is engaged
S.O.S. has been cancelled
Tracking
SPOT in Track mode
Track sequence has been
cancelled
Power
On
Low Battery
SPOT GPS Satellite Messenger –General Notes
Your SPOT needs a clear view of the sky to obtain a GPS signal and provide the most accurate
location. It is not reliable indoors, in a cave or in dense woods.
Orienting your SPOT so that the SPOT logo is facing up towards the sky will improve the performance
as the antenna is located under the logo.
Further and specific device instructions are available in the SPOT User’s Guide that you received with
your SPOT.
SPOT 1 –Legacy Device
Tracertrak also supports the first generation SPOT Personal Tracker (SPOT 1). The button functions
on this device function slightly differently. Specifically, the SPOT 1 has no Custom button and OK and
Track share a single button. Please refer to the User’s Guide that you received with your SPOT 1.

Page 6of 8
SPOT 2 –Legacy Device
Tracertrak also supports the second generation SPOT Satellite GPS Messenger (SPOT 2). There is a
different button layout and some functions of this device may differ. Please refer to the User’s Guide
that you received with your SPOT 2.
OH&S Functionality in Tracertrak
There are specific elements in the Tracertrak system, that interact to provide the most effective
OH&S and Remote Worker monitoring with your SPOT devices.
Profiles
A profile is established in a Tracertrak account and provides a set of business rules that defines what
will happen when certain conditions occur. This includes when SOS, Help, Custom and
OK messages are received and also when “sked” OK/check-in messages are not received within a
defined schedule.
In the profile you can define which events will generate e-mail or SMS alerts and to which console
users. This includes customised messages for each of SOS, SOS Cancel, Help, Help Cancel, Custom
and OK messages as well as missed check-in messages.
In the profile you may also determine a check-in schedule. When one or more messages are not
received as per the schedule a “missed check-in” alarm is activated.
Once a profile is created it can be allocated to one or many SPOT devices. This means many remote
workers can hold SPOT devices that have the same business rules without creating many profiles.
To create or edit Profiles first go to the “Configure” tab on the right of the console screen and then
select the “Profiles” sub tab. Full online help for configuring Profiles is available here.

Page 7of 8
Alarms & Events
Tracertrak allows a set of business rules to be created that govern what needs to be done, and by
whom, when an Alarm or Event condition arises.
Alarms are events that demand a certain organisational response, depending on the Alarm severity.
Events that are not Alarms convey information of a non-critical nature about the field Personnel to
whom the SPOT device is allocated.
All Alarms are able to be acknowledged by a user with suitable permission rights. Acknowledging an
Alarm does not end the Alarm –it merely shows other system Users that the Alarm has been
attended to by someone, and ends Alert reminders if they are set. Some Alarm types can be ended
by a user with suitable permission rights.
Alarms that relate specifically to SPOT devices operate as follows:
SOS Alarm
An SOS Alarm is the only Alarm type that is mandatory on every profile. Similarly, it is the only Alarm
type that has a mandatory recipient –the Account Administrator.
An SOS Alarm can only be ended by a user in the console. If an SOS Cancel message is received this
will show on the console and recipients will be notified in line with the profile but it will not end the
SOS Alarm in Tracertrak.
Help Alarm
A Help Alarm can only be ended by a user in the console. If a Help Cancel message is received this
will show on the console and recipients will be notified in line with the profile but it will not end the
Help Alarm in Tracertrak.
Missed Check-in Alarm
A missed check-in Alarm is only ended when a new OK/check-in message is received from the SPOT
device. It cannot be ended by a User in the Tracertrak console.
Low Battery
A Low Battery Alarm is only ended when a new message is received from the SPOT device with a
good battery reading. It cannot be ended by a User in the Tracertrak console.
Alarms –General Notes
All active Alarms on any device will be ended if the profile is changed. The User is given a warning
when changing the profile. To view and manage current Alarms go to the Alarms tab on the right of
the console screen, Full online help relating to Alarms is available here.
Events that relate specifically to SPOT devices are as follows

Page 8of 8
OK Messages & Custom Messages
OK and Custom messages can be configured within each profile to send user customised email or
SMS Alerts to one or more recipients. These messages are considered events and not Alarms and as
such there is no requirement to acknowledge them.
Motion Sensor
Motion Sensor messages can be configured within each profile to send user customised email or
SMS Alerts to one or more recipients when a SPOT3 device resumes tracking after being stationary
for more than 5 minutes. These messages are considered events and not Alarms and as such there is
no requirement to acknowledge them.
Personnel
Personnel are people to whom SPOT devices are allocated. These will be the remote workers whose
safety is being monitored.
Personnel can be configured in the Tracertrak account and then SPOT devices can be easily and
quickly allocated to the Personnel so that console Users can easily see who a condition or event
relates to. The Personnel configuration tool in Tracertrak allows organisations to enter key
information about each person including name, job title, contact number, department, office
domicile etc.
To create or edit Personnel in your Tracertrak account first go to the “Configure” tab on the right of
the console screen and then select the “Personnel” sub tab. Full online help for configuring
Personnel is available here.
Personnel & Profile Allocation
SPOT devices can have Profiles and Personnel (optional) allocated quickly and simply in the Device
Allocation screen. This means that a fleet of SPOT devices may be shared between a larger group of
remote workers. Go to the Configure Tab on the right of the console screen, select the Assets sub-
tab and then click on the Device Allocation button at the foot of the page.
Full online help relating to device allocation is available here.
GEOS
If your organisation has opted to use GEOS Emergency Response, there will be additional settings to
be configured in your Tracertrak account. Tracertrak supports the management of your GEOS
emergency contacts from within the Tracertrak console in the Administer -> Preferences tab.
Full online help relating to managing GEOS emergency contacts is available here.