
FAQ
Q. WHAT ASSEMBLY IS REQUIRED?
A. None. Portacool Jetstream
evaporative
coolers are ready to use right out
of the box.
Q. HOW DO I PREPARE MY EVAPORATIVE COOLER FOR STORAGE?
A. Drain the
evaporative
cooler, dry out the evaporative media, cover the
evaporative cooler and store in a dry place.
Q. I JUST RAN THE EVAPORATIVE COOLER FOR THE FIRST TIME AND
THERE’S AN UNPLEASANT ODOR!
A. The KUUL®evaporative media, located in the back of your evaporative
cooler, has never been wet before. The first time it is wet, the evaporative
media will emit an odor that lasts approximately one to three weeks. Keep
the evaporative cooler in an open area until the odor goes away or put a
capful of laundry softener directly in the tank. After approximately two weeks
of operation, the odor should disappear.
Q. MY EVAPORATIVE COOLER ISN’T PUTTING OUT ANY COOL AIR.
A. First, make sure the water source and electricity source are connected
and working. Second, check to see if the KUUL evaporative media is damp.
If not, adjust the water flow with the water adjustment valve. Third, make
sure there is water in the tank. It should be allowed to fill before you turn the
pump on.
Q. WHAT IS THE BEST ENVIRONMENT TO PRODUCE THE MOST COOL AIR?
A. For optimum performance, the temperature should be 85˚ F or higher and
the relative humidity should be below 75%. However, Portacool evaporative
coolers will reduce the temperature in almost any environment, making it
more pleasant.
Q. HOW OFTEN DOES THE KUUL EVAPORATIVE MEDIA NEED TO BE
REPLACED?
A. Depending on the quality of maintenance, water quality, and frequency of
use, KUUL evaporative media typically lasts up to five years.
Q. WHAT IS THE DIFFERENCE BETWEEN EVAPORATIVE COOLING AND
MISTING SYSTEMS?
A. Misting systems spray a shower of water into the air that will collect on
people, objects, equipment, floors, etc. Portacool evaporative coolers use the
process of evaporation to produce cooler air, but do not produce a mist.
Q. WHERE CAN I BUY REPLACEMENT PARTS?
A. Replacement parts may be purchased online at www.portacoolparts.com or
from any Portacool distributor.You may also contact Portacool Parts/Technical
Support department for additional assistance.
Q. WHAT IS THE AMOUNT OF MOISTURE PRODUCED?
A. An increase in humidity of approximately two to five percent is produced,
depending on the temperature and humidity of the environment. This
increase is not noticeable in a ventilated area where the air produced by the
cooler is exhausted.
Q. HOW LONG WILL THE WATER SUPPLY LAST IN THE TANK?
A. With no direct water source available, the water will evaporate in a filled
tank within two to 10 hours of operation, depending on the water capacity
of the evaporative cooler, ambient conditions, temperature and humidity. A
water source for refilling the tank is recommended by the manufacturer.
Q. WHERE ARE THE MODEL AND SERIAL NUMBERS FOUND?
A. The model number can be found on a metal plate on the outside of the
cooler. Model numbers begin with the letters “PAC.” Serial numbers are all-
digits.
Q. WHAT IF MY QUESTIONS AREN’T ANSWERED HERE?
A. Our Tech Support staff is available 8 a.m. to 5 p.m. Central Time, Monday
though Friday at 1-888-COOL-AID or you can e-mail them at