PowerVu D9838 Operating instructions

PowerVu® Network Receiver
Model D9838
Installation and Operation Guide

ii PowerVu Model D9838 Network Receiver Installation and Operation Guide 4012551 Rev A
Please read this entire guide
Veuillez lire entièrement ce guide
Bitte das gesamte Handbuch durchlesen
Sírvase leer completamente la presente guía
Si prega di leggere completamente questa guida
Important
Please read this entire guide before you install or operate this product. Give particular attention to all
safety statements.
Important
Veuillez lire entièrement ce guide avant d'installer ou d'utiliser ce produit. Prêtez une attention particulière
à toutes les règles de sécurité.
Zu beachten
Bitte lesen Sie vor Aufstellen oder Inbetriebnahme des Gerätes dieses Handbuch in seiner Gesamtheit
durch. Achten Sie dabei besonders auf die Sicherheitshinweise.
Importante
Sírvase leer la presente guía antes de instalar o emplear este producto. Preste especial atención a todos los
avisos de seguridad.
Importante
Prima di installare o usare questo prodotto si prega di leggere completamente questa guida, facendo
particolare attenzione a tutte le dichiarazioni di sicurezza.
NOTICES
Trademark Acknowledgments
!Scientific Atlanta and the Scientific Atlanta logo are registered trademarks of Scientific-Atlanta, Inc.
!Cisco, Cisco Systems, and the Cisco Systems logo are registered trademarks of Cisco Systems,
Inc. and/or its affiliates in the U.S. and certain other countries.
!PowerVu is a registered trademark of Scientific-Atlanta, Inc.
!All other trademarks shown are trademarks of their respective owners.
Publication Disclaimer
Scientific-Atlanta, Inc., assumes no responsibility for errors or omissions that may appear in this publication.
Scientific Atlanta reserves the right to change this publication at any time without notice. This document is
not to be construed as conferring by implication, estoppel, or otherwise any license or right under any
copyright or patent, whether or not the use of any information in this document employs an invention
claimed in any existing or later issued patent.
Copyright
© 2006 Scientific-Atlanta, Inc. All rights reserved. Printed in USA.
Information in this publication is subject to change without notice. No part of this publication may be
reproduced or transmitted in any form, by photocopy, microfilm, xerography, or any other means, or
incorporated into any information retrieval system, electronic or mechanical, for any purpose, without the
express permission of Scientific-Atlanta, Inc.

4012551 Rev A PowerVu Model D9838 Network Receiver Installation and Operation Guide iii
1. Read these instructions.
2. Keep these instructions.
3. Heed all warnings.
4. Follow all instructions.
5. Do not use this apparatus near water.
6. Clean only with dry cloth.
7. Do not block any ventilation openings. Install in accordance with the manufacturer's instructions.
8. Do not install near any heat sources such as radiators, heat registers, stoves, or other apparatus
(including amplifiers) that produce heat.
9. Do not defeat the safety purpose of the polarized or grounding-type plug. A polarized plug has two
blades with one wider than the other. A grounding type plug has two blades and a third grounding
prong. The wide blade or the third prong are provided for your safety. If the provided plug does not
fit into your outlet, consult an electrician for replacement of the obsolete outlet.
10. Protect the power cord from being walked on or pinched particularly at plugs, convenience
receptacles, and the point where they exit from the apparatus.
11. Only use attachments/accessories specified by the manufacturer.
12. Use only with the cart, stand, tripod, bracket, or table specified by the manufacturer, or sold with the
apparatus. When a cart is used, use caution when moving the cart/apparatus combination to avoid
injury from tip-over.
13. Unplug this apparatus during lightning storms or when unused for long periods of time.
14. Refer all servicing to qualified service personnel. Servicing is required when the apparatus has been
damaged in any way, such as power-supply cord or plug is damaged, liquid has been spilled or objects
have fallen into the apparatus, the apparatus has been exposed to rain or moisture, does not operate
normally, or has been dropped.
15. Do not expose this apparatus to dripping or splashing and ensure that no objects filled with liquids,
such as vases, are placed on the apparatus.
16. To completely disconnect this apparatus from the AC Mains, disconnect the power supply cord plug
from the AC receptacle.

iv PowerVu Model D9838 Network Receiver Installation and Operation Guide 4012551 Rev A
17. The mains plug of the power supply cord shall remain readily operable.
18. Damage Requiring Service: Unplug this product from the wall outlet and refer servicing to qualified
service personnel under the following conditions:
a) When the power-supply cord or plug is damaged.
b) If liquid has been spilled, or objects have fallen into the product.
c) If the product has been exposed to rain or water.
d) If the product does not operate normally by following the operating instructions. Adjust only
those controls that are covered by the operating instructions as an improper adjustment of the
controls may result in damage and will often require extensive work by a qualified technician to
restore the product to its normal operation.
e) If the product has been dropped or damaged in any way.
f) The product exhibits a distinct change in performance.
19. Replacement Parts: When replacement parts are required, be sure the service technician uses
replacement parts specified by Scientific-Atlanta, or parts having the same operating characteristics as
the original parts. Unauthorized part substitutions made may result in fire, electric shock or other
hazards.
20. Safety Check: Upon completion of any service or repairs made to this product, ask the service
technician to perform safety checks to determine that the product is in safe operating condition.
21. Outdoor Antenna Grounding: If an outside antenna or cable system is connected to this product,
ensure that the antenna or cable system is properly grounded to provide protection against voltage
surges and built-up static charges. Appropriate sections of the National Electrical Code (NFPA 1990)
provide information with respect to proper grounding of the mast and supporting structure, grounding
of the lead-in wire to an antenna discharge unit, connection to grounding electrodes, and
requirements for the grounding electrode.
Figure 1. Outdoor antenna grounding

4012551 Rev A PowerVu Model D9838 Network Receiver Installation and Operation Guide v
Safety Precautions
Protect yourself from electric shock and your system from damage!
!This product complies with international safety and design standards. Observe all safety procedures
that appear throughout this guide, and the safety symbols that are affixed to this product.
If circumstances impair the safe operation of this product, stop operation and secure this product against
further operation.
Avoid personal injury and product damage! Do not proceed beyond any symbol until you fully understand
the indicated conditions!
You will find this symbol in the literature that accompanies this product.
It indicates important operating or maintenance instructions.
You may find this symbol in the literature that accompanies this product.
It indicates a live terminal; the symbol pointing to the terminal device.
You may find this symbol in the literature that accompanies this product.
It indicates a protective earth terminal.
You may find this symbol in the literature that accompanies this product.
It indicates excessive or dangerous heat.
Power
Important! This product is Protection Class II.
This product plugs into a socket-outlet. The socket-outlet must be near this product, and must be easily
accessible. Connect this product only to the power source that is indicated on the back panel of this
product. This product does not have a mains power switch, the power cord serves this purpose.
Enclosure
Do not allow moisture to enter this product. Do not open the enclosure of this product unless otherwise
specified. Do not push objects through openings in the enclosure of this product.
Cables
Always pull on the plug or the connector to disconnect a cable. Never pull on the cable itself. Do not walk
on or place stress on cables or plugs.
Factory service
Refer service only to service personnel who are authorized by the factory.

vi PowerVu Model D9838 Network Receiver Installation and Operation Guide 4012551 Rev A
Règles de sécurité
Protégez-vous des risques d'électrocution et protégez votre système contre les endommagements
éventuels.
!Ce produit respecte les standards internationaux de sécurité et de conception. Veuillez observer
toutes les procédures de sécurité qui apparaissent dans ce guide, ainsi que les symboles de sécurité qui
figurent sur le produit.
!Si, du fait des circonstances, ce produit cesse de fonctionner normalement, cessez de l'utiliser et
empêchez-en l'utilisation future.
Évitez le risque de blessures et de dommages aux produits! Ne procédez à aucune tâche tant que vous
n'aurez pas entièrement assimilé les conditions indiquées par un symbole!
Ce symbole figure dans la documentation accompagnant ce produit. Il indique d'importantes instructions
de fonctionnement ou d'entretien.
Ce symbole peut être attaché à ce produit. Il indique une borne sous tension; la direction indique la borne.
Ce symbole peut être attaché à ce produit. Il indique une borne de terre de protection.
Ce symbole peut être attaché à ce produit. Il indique une température excessive ou dangereuse.
Alimentation
Important! Ce produit fait partie de la classe II.
Ce produit se branche dans une prise murale. Cette dernière doit être placée à proximité du produit et
doit être facilement accessible.
Ne branchez ce produit qu'à la source d'alimentation indiquée sur son panneau arrière.
Si ce produit n'a pas d'interrupteur d'alimentation générale, le cordon d'alimentation remplit ce rôle.
Enceinte
Ne laissez pas l'humidité pénétrer dans ce produit.
N'ouvrez pas l'enceinte de ce produit, sauf instructions contraires.
Ne forcez pas d'objets dans les ouvertures du boîtier.
Câbles
Tirez toujours sur la prise ou le connecteur pour débrancher un câble, Ne tirez jamais directement
sur le câble.
Ne marchez pas sur les câbles ou les prises et n'y exercez aucune pression.
Réparations effectuées à l'usine
Ne confiez les travaux de réparations qu'au personnel autorisé par l'usine.

4012551 Rev A PowerVu Model D9838 Network Receiver Installation and Operation Guide vii
Sicherheitsvorkehrungen
Schützen Sie sich gegen elektrischen Schlag, und Ihr Gerät gegen Beschädigung!
!Dieses Gerät entspricht internationalen Sicherheits-und Ausführungsnormen. Beachten Sie alle in
diesem Handbuch enthaltenen Sicherheitshinweise sowie die am Gerät angebrachten Warnzeichen.
!Sollten örtliche Umstände den sicheren Betrieb dieses Gerätes beeinträchtigen, schalten Sie es ab und
sichern es gegen weitere Benutzung.
Vermeiden Sie Verletzungen sowie Beschädigung des Gerätes! Wenn Sie zu einem der folgenden
Warnzeichen gelangen, nicht weiterarbeiten, bis Sie seine Bedeutung voll verstanden haben!
Dieses Symbol erscheint auf dem Gerät und/oder in der ihm beiliegenden Literatur. Es bedeutet wichtige,
zu beachtende Betriebs-oder Wartungsanweisungen.
Wenn dieses Zeichen am Gerät angebracht ist, warnt es vor einer spannungsführenden Stelle.
Dieses Symbol kennzeichnet auf dem Gerät die Anschlußstelle der Sicherheitserde.
Wenn dieses Zeichen am Gerät angebracht ist, warnt es vor heißen Stellen, die zu Verbrennungen führen
können.
Netzspannung
Wichtig! Dieses Gerät ist Schutzklasse II.
Das Gerät ist an einer Steckdose anzuschließen. Diese muß sich leicht zugänglich in unmittelbarer Nähe
des Gerätes befinden.
Die Netzversorgung muß den auf der Rückwand des Gerätes angegebenen Werten entsprechen.
Falls sich kein Hauptschalter am Gerät befindet, dient das Netzkabel diesem Zweck.
Gehäuse
Das Innere des Gerätes ist vor Feuchtigkeit zu schützen.
Das Gehäuse ist nicht zu öffnen.
Niemals einen Gegenstand durch die Gehäuseöffnungen einführen!
Kabel
Hierzu grundsätzlich am Stecker oder Verbindungsstück und niemals am Kabel selber ziehen.
Nicht auf die Kabel oder Stecker treten oder diese einer Zugbelastung aussetzen.
Hersteller-Wartung
Wartungsarbeiten sind nur durch vom Hersteller autorisierte Techniker vorzunehmen.

viii PowerVu Model D9838 Network Receiver Installation and Operation Guide 4012551 Rev A
Precauciones de seguridad
¡Protéjase contra la electrocución y proteja su sistema contra los daños!
!Este producto cumple con los criterios internacionales de seguridad y diseño. Observe todas los
procedimientos de seguridad que aparecen en esta guía, y los símbolos de seguridad adheridos a este
producto.
!Si las circunstancias impiden la operación segura de este producto, suspenda la operación y asegure
este producto para que no siga funcionando.
¡Evite lastimarse y evite dañar el producto! No avance más allá de cualquier símbolo hasta comprender
completamente las condiciones indicadas!
Encontrará este símbolo en el impreso que acompaña a este producto. Este símbolo indica instrucciones
importantes de funcionamiento o mantenimiento.
Es posible que este símbolo esté pegado al producto. Este símbolo indica un terminal vivo, la flecha
apunta hacia el aparato terminal
Podría encontrar este símbolo pegado al producto. Este símbolo indica un terminal de protección de
tierra.
Podría encontrar este símbolo pegado al producto. Este símbolo indica calor excesivo o peligroso.
Alimencion
Importante! Este producto de Clase II.
Este producto se conecta a un enchufe. El enchufe necesita estar cerca del producto y ser fácilmente
accesible.
Conecte este producto únicamente a la fuente de suministro eléctrico indicada en el panel posterior del
producto.
Si el producto no tiene interruptor para la linea principal, utilice el cordón toma de corriente para este
propósito.
Cubierta
No permita que la humedad penetre en este producto.
No abra la cubierta del producto a menos que se indique lo contrario.
No introduzca objetos a través de las aberturas de la cubierta del producto.
Cables
Tire siempre del enchufe o del conector para desconectar un cable. Nunca tire del cable mismo.
No camine ni aplique presión sobre los cables o enchufes
Revisión y reparación de fábrica
Solo personal aprobado por la fábrica puede darle servicio al producto.

4012551 Rev A PowerVu Model D9838 Network Receiver Installation and Operation Guide ix
Precauzioni di sicurezza
Proteggetevi da scosse elettriche e proteggete il vostro sistema da possibili danni!
!Questo prodotto soddisfa le norme internazionali per la sicurezza ed il design. Seguite tutte le
procedure di sicurezza contenute in questa guida e i simboli di sicurezza applicati al prodotto.
!Se circostanze avverse compromettono la sicurezza d'uso di questo prodotto, interrompetene l'uso e
assicuratevi che il prodotto non venga più utilizzato.
Evitare infortuni alla persona e danni al prodotto! Non procedere oltre a qualunque simbolo fino a quando
non si siano comprese pienamente le condizioni indicate!
Questo simbolo, che appare nella letteratura di accompagnamento del prodotto, indica importanti
istruzioni d'uso e di manutenzione.
Sul prodotto potete vedere questo simbolo che indica un dispositivo terminale sotto tensione; la freccia
punta verso il dispositivo.
Potrete trovare il presente simbolo applicato a questo prodotto. Questo simbolo indica un terminale
protettivo di messa a terra.
Potrete trovare il presente simbolo attaccato a questo prodotto. Questo simbolo indica un calore
eccessivo o pericoloso.
Alimentazione
Importante! Questo prodotto è protezione Classe II.
Questo prodotto si inserisce in una presa di corrente. La presa di corrente deve essere in prossimità del
prodotto, e deve essere facilmente accessibile.
Collegare questo prodotto solamente alla fonte di alimentazione indicata sul pannello posteriore di questo
prodotto.
Se questo prodotto non è dotato di un interruttore principale, il cavo di alimentazione funge a questo
scopo.
Chiusura
Proteggete da umidità questo prodotto.
Non aprire la chiusura di questo prodotto a meno che non sia specificato diversamente.·Non inserire
oggetti attraverso le fessure della chiusura.
Cavi
Per scollegare un cavo tirate la spina o il connettore, non tirare mai il cavo stesso.
Non calpestare o sottoporre a sollecitazioni i cavi o le prese.
Riparazionoi di fabbrica
Per le riparazioni contattate solamente personale tecnico autoizzato dalla fabbrica.

x PowerVu Model D9838 Network Receiver Installation and Operation Guide 4012551 Rev A
Important Notice for Customers in the United Kingdom
Class II Apparatus Using a Two-Wire Power Cord
Important! The wires in this mains lead are coloured in accordance with the following code.
Colour Mains lead wire
Blue Neutral
Brown Live
As the colour of the wires in the mains lead of this apparatus may not correspond with coloured markings
identifying the terminal in your apparatus, proceed as follows:
If wire colour is Connect it to…
Blue Neutral terminal. Note: The Neutral terminal is typically marked N or coloured black.
Brown Live terminalNote: The Live terminal is typically marked L or coloured red.
WARNING! Do not connect the blue or brown wires to the earth terminal of a three-pin plug.
Note: The earth terminal is distinguished by its colour (green, or green-yellow), or by being marked with
the letter E, or marked with the safety earth symbol:

4012551 Rev A PowerVu Model D9838 Network Receiver Installation and Operation Guide xi
Warranty and Disclaimer
Statement
Scientific-Atlanta warrants good title to any hardware furnished by it. For software, we warrant that we
have the right to grant any software license granted. We warrant during the Warranty Period as defined
below that services will be performed in a good and workmanlike manner. We also warrant that during the
Warranty Period, each item we deliver (other than separately licensed software and services) (an “Item”)
will be free from material defects in workmanship and materials and under ordinary use, conform in all
material respects to its published specifications current at the time the Item was shipped. Items may
include refurbished goods, subassemblies or components which we warrant as provided in this section.
Warranty period
The Warranty Period begins on the date the Item is delivered and extends for 12 months for hardware and
90 days for software, parts and services. We will repair or replace, at our option, any product returned to
us by the purchaser of such Item at the purchaser’s expense during the Warranty Period, which fails to
satisfy this Warranty, unless the failure was the result of shipping; improper installation, maintenance or
use; abnormal conditions of operation; attempted modification or repair by the purchaser; or an act of
God. We will reperform any services which do not conform to this Warranty provided we have received
notice of non-conformance within the Warranty Period.
Disclaimer
THIS WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESS, IMPLIED OR STATUTORY,
INCLUDING ANY WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR
NONINFRINGEMENT. PURCHASER'S SOLE REMEDY FOR ANY BREACH OF WARRANTY IS THE
REPAIR OR REPLACEMENT, AT SCIENTIFIC-ATLANTA’S OPTION, OF THE FAILED ITEM.
SCIENTIFIC-ATLANTA SPECIFICALLY DISCLAIMS ANY AND ALL WARRANTIES, EXPRESS OR
IMPLIED, TO CUSTOMERS OF THE PURCHASER.
Purchaser’s responsibility
The purchaser must pay packing, crating, and transportation costs to and from the factory. At the
purchaser’s request, we will make reasonable efforts to provide warranty service at the purchaser’s
premises, provided the purchaser pays our then current rates for field services and the associated travel
and living expenses.
Claims under this warranty
In case of a claim under this warranty, the purchaser should do the following:
1. Notify us by giving the Item model number, serial number and details of the difficulty.
2. On receipt of this information, the purchaser will be given service data or shipping instructions.
3. On receipt of shipping instructions, forward the Item prepaid.
4. If the Item or fault is not covered by warranty, an estimate of charges will be furnished before work
begins.
5. Limitation of liability.
EXCEPT FOR CLAIMS FOR PERSONAL INJURY CAUSED BY ITEMS FURNISHED BY SCIENTIFIC-
ATLANTA, SCIENTIFIC-ATLANTA SHALL NOT BE LIABLE TO THE PURCHASER OR ANY OTHER
PERSON OR ENTITY FOR INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, PUNITIVE, OR
EXEMPLARY DAMAGES ARISING OUT OF OR IN CONNECTION WITH THE TRANSACTION IN
WHICH THE ITEMS OR SERVICES WERE FURNISHED OR ANY ACTS OR OMISSIONS ASSOCIATED
THEREWITH OR RELATING TO THE SALE OR USE OF ANY ITEMS OR SERVICES FURNISHED,

xii PowerVu Model D9838 Network Receiver Installation and Operation Guide 4012551 Rev A
WHETHER SUCH CLAIM IS BASED ON BREACH OF WARRANTY, CONTRACT, TORT OR OTHER
LEGAL THEORY AND REGARDLESS OF THE CAUSES OF SUCH LOSS OR DAMAGES OR WHETHER
ANY OTHER REMEDY PROVIDED HEREIN FAILS. IN NO EVENT SHALL SCIENTIFIC-ATLANTA’S
TOTAL LIABILITY UNDER A CONTRACT EXCEED AN AMOUNT EQUAL TO THE TOTAL
AMOUNT PAID FOR ITEMS PURCHASED UNDER SUCH CONTRACT.
NOTICES
Copyright
OpenPAM © Copyright 2002-2003 Networks Associates Technology, Inc..
All rights reserved.
This software was developed for the FreeBSD Project by ThinkSec AS and Network Associates
Laboratories, the Security Research Division of Network Associates, Inc. under DARPA/SPAWAR contract
N66001-01-C-8035 ("CBOSS"), as part of the DARPA CHATS research program.
Redistribution and use in source and binary forms, with or without modification, are permitted provided
that the following conditions are met:
1. Redistributions of source code must retain the above copyright notice, this list of conditions and the
following disclaimer.
2. Redistributions in binary form must reproduce the above copyright notice, this list of conditions and
the following disclaimer in the documentation and/or other materials provided with the distribution.
3. The name of the author may not be used to endorse or promote products derived from this software
without specific prior written permission.
THIS SOFTWARE IS PROVIDED BY THE AUTHOR AND CONTRIBUTORS “AS IS'' AND ANY EXPRESS
OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO
EVENT SHALL THE AUTHOR OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT,
INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL
DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR
SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED
AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT
(INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF
THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.
An executable form of the Alo source code (version 0.4) is distributed with the D9838 Network Receiver
under the Mozilla Public License (MPL) Version 1.1. The Alo source code is available at
http://alo.sourceforge.net/.
Scientific-Atlanta Patents
4,866,770; 4,885,775; 5,029,207; 5,237,610; 5,270,809; 5,341,425; 5,381,481; 5,418,782; 5,420,866;
5,425,101; 5,493,339; 5,506,904; 5,930,515.

4012551 Rev A PowerVu Model D9838 Network Receiver Installation and Operation Guide xiii
Table of Contents
CHAPTER 1 Quick Setup ................................................................................................................ 1
Step 1: Installing the receiver ...................................................................................................................1
Step 2: Acquiring a signal..........................................................................................................................2
CHAPTER 2 Product Description.................................................................................................... 5
Product overview.....................................................................................................................................5
Front panel controls and display...............................................................................................................6
Remote control ........................................................................................................................................7
Rear panel connections ............................................................................................................................8
Typical application..................................................................................................................................10
CHAPTER 3 Using the Menu Interfaces ....................................................................................... 11
Working with the on-screen display interface........................................................................................11
Using the Web Interface.........................................................................................................................13
Menu Descriptions .................................................................................................................................15
Main Menu..............................................................................................................................................16
Content List menu..................................................................................................................................17
Channel Guide........................................................................................................................................21
Channel Guide........................................................................................................................................21
Settings Menu.........................................................................................................................................24
About menu............................................................................................................................................63
CHAPTER 4 Storing Data and PC Media Files .............................................................................. 65
Starting the D9838 Content Guide ........................................................................................................65
Statistics and configuration.....................................................................................................................66
Launching a program..............................................................................................................................66
APPENDIX A Customer Support ................................................................................................... 67
APPENDIX B Specifications......................................................................................................... 69
System specifications..............................................................................................................................69
Ordering information .............................................................................................................................70
APPENDIX C Troubleshooting ...................................................................................................... 71
APPENDIX D Compliance............................................................................................................. 75
Industry Canada Notice..........................................................................................................................76

xiv PowerVu Model D9838 Network Receiver Installation and Operation Guide 4012551 Rev A

4012551 Rev A PowerVu Model D9838 Network Receiver Installation and Operation Guide 1
CHAPTER 1
Quick Setup
This chapter describes how to set up the D9838 Network Receiver for typical operation. To set up the
receiver, complete the following procedures:
1. Install the receiver.
2. Acquire a signal.
Step 1: Installing the receiver
To install the receiver, connect the appropriate cables to the rear of the receiver as illustrated in the
following diagram:
ETHERNET
LAN 1
0.5A MAX
100-240V AC
AC IN
50/60Hz
1 - GND5 - GND
S/PDIF
L
2-DATA
4 - GPI
Pb
Y
SATELLITE
ANT IN
R
AUDIOVIDEO
4
Pr
CONTROL OUTPUTS
32 1
TV OUT
350 mA
+13/+18V
LNB PWR
S-VIDEO
ANT IN
TV Monitor
Inputs
VHF/UHF
Terrestrial Antenna
Satellite Antenna LNB
(RG-6 cable)
DATA PORT
PC/Workstation
or Terminal
Pr
R
L
AUDIO
S/PDIF
To AC-3
Audio Decoder
VIDEO
Pb
Y
S-VIDEO
LAN for IP Data
and Remote Control

2 PowerVu Model D9838 Network Receiver Installation and Operation Guide 4012551 Rev A
Step 2: Acquiring a signal
After you have installed the receiver, you can acquire a signal. You can acquire a signal in one of two ways:
•If the receiver is preset to acquire a signal, you can acquire the signal by selecting a factory-configured
network preset.
•If the receiver has not been preset to acquire a signal, you can acquire the signal manually by
configuring the signal settings.
Acquiring a signal using a preset
When you have completed the cable connections to a receiver that is delivered with factory-configured
presets and applied power, the unit will complete the software boot sequence. This takes about two
minutes. The boot sequence is completed when the monitor displays the default preset program.
Your receiver likely includes a Factory Presets insert document for your organization that lists the
factory-configured presets. Refer to this document when you want to acquire a signal using a new preset.
To acquire a signal using a factory-configured preset:
1. Select Menu > Settings Menu > Satellite > Tuning.
2. Select Presets and choose SELECT. A menu similar to that shown below will be displayed. The
Preset menu displays the name of the preset at the bottom of the screen as you navigate through the
menu.

4012551 Rev A PowerVu Model D9838 Network Receiver Installation and Operation Guide 3
3. Navigate to the Preset you want to use and press the right arrow ( ) to display the flyout menu.
Select Copy to Active and then press SELECT.
When the system reports that it has acquired the network, it displays a dialog box that prompts you to
save the preset.
!If you select YES, the system will save the preset as the active preset, and display the preset
program on the TV monitor.
!If you select NO, the system will save the preset configuration, and display the currently active
preset program on the TV monitor.
Note: If the screen displays the Not Authorized message after the boot sequence or when you attempt
to activate a different preset, this indicates that the receiver has successfully acquired the preset signal
configuration, but is not authorized to receive the signal. You will need to contact your signal provider.
Acquiring a signal by configuring the LNB settings
When you have completed the cable connections to a receiver that is delivered with no factory-configured
presets and applied power, the unit will complete the software boot sequence.
The boot sequence is completed when the monitor displays the No Signal message. The Signal LED on the
front panel of the receiver will flash to indicate that the receiver has not acquired a signal. You can now
configure the receiver to acquire a signal.
To acquire a signal using the manual procedure:
1. Select Menu > Settings > Satellite > Tuning.
2. Configure the signal frequency and LNB settings. (For a complete description of the menu options, see
Tuning on page 47).
3. The system prompts you to save the settings. Press YES.
4. Press MENU.

4 PowerVu Model D9838 Network Receiver Installation and Operation Guide 4012551 Rev A

4012551 Rev A PowerVu Model D9838 Network Receiver Installation and Operation Guide 5
CHAPTER 2
Product Description
Welcome to the PowerVu®Model D9838 Network Receiver. We trust that you will find that this product
is simple to operate and delivers outstanding performance.
This chapter provides a detailed description of the features and design of the network receiver.
Product overview
The PowerVu®Model D9838 Network Receiver is designed for real-time and non-real-time satellite
content distribution for organizations in business TV, private network and SMATV environments.
The receiver can decode digitally encrypted video, audio, and data, and playback can be controlled locally
or by the uplink, depending on the system configuration and implementation.
The integrated hard disk drive can record live video for playback at a later time. Data files and PC media
files can also be stored on the hard drive for access by network devices on demand.
Key features
!Variable QPSK symbol rates from 1 to 45 Msymbols/s
!PowerVu conditional access with DES/DVB de-scrambling
!4:2:0 NTSC/PAL (B/G/I/D/M/N) video decoding
!MPEG or Dolby® Digital (AC-3) audio decoding
!Baseband video outputs via composite, component (YPbPr) and S-video
!RF modulated output for TV connection
!One unbalanced stereo pair of audio outputs
!S/PDIF audio output
!Internal Hard Drive storage (160 GB)
!RS-232 Asynchronous data
!Fingerprint Trigger
!Field upgradeable software and security
!64 user-editable preset configurations
!Lock levels for restricted access to configuration
!Line 21 closed caption and V-chip support
!DVB Subtitling
!Imitext™ Subtitling
!PowerVu VBI (including NABTS, Teletext, VITC)
!DVB VBI (Teletext, WSS, VPS)
!Web browser interface

6 PowerVu Model D9838 Network Receiver Installation and Operation Guide 4012551 Rev A
!SNMP control
!MPE IP data processing at rates up to 15 Mbps, including up to 5 Mbps delivered via zBand™
!File access via CIFS (Common Internet File System) and FTP by Windows or Linux PC
•IP output throughput at rates up to 10 Mbps
•Up to 15 simultaneous connections
•Subject to network traffic conditions/restrictions
Front panel controls and display
The front panel includes the Power button, LED panel, control buttons, and smartcard slot, as shown in
the following illustration. The display indicates the current operating state; either the video channel
number or the DVR mode when file playout is scheduled or locally initiated.
Control buttons
Button Function
Turns receiver on or off.
When receiver is switched on, the channel number is displayed on the front panel. When
switched off (standby mode), a”.” flashes regularly.
In Menu mode, used to navigate menus.
In Video mode, used for volume up/down (VOL-, VOL+).
In Video mode, used for channel up/down (CH-, CH+).
MENU Displays the on-screen menu.
Functions as the Escape key so you can back out of menus and data entry fields.
SELECT Runs the highlighted command or opens the highlighted menu.
Enters or exits edit mode.