QuantumZERO QZHB10 Operating and safety instructions

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QuantumZERO logois trademark or registered trademark of Yugadi Electronics
Welcome Guide
QuantumZERO™ USB 3.0 10-Port 60W Powered Hub
QZHB10
Introduction
The QuantumZERO™USB 3.0 10-Port 60W Powered Hub expands USB connectivity of your laptop,
desktop or tablet. With independent external power supply it ensures your devices receive enough
power they need for uninterrupted operation. 10 USB 3.0 SuperSpeed ports support data transfer rates
of up to 5Gbps (640MBps). The 10th port is BC 1.2 (Battery Charging) compliant, delivers quick charge to
USB enabled devices while simultaneously transferring data.
Package Content
QuantumZERO™ USB 3.0 10-Port 60W Powered Hub
12V 5A Power Adapter
USB 3.0 Data Cable
Welcome Guide
Specifications
ProductName
USB 3.0
10
-
Port60
W Powered Hub
Product
Model
QZHB10
Chipset
VIA VL813
Output Interface
10 USB 3.0 Type A ports, 10
th
port BC1.2 compliant
Input Interface
USB 3.0 Type B port
Dimensions
145
x
4
4
x
2
2
mm
Weight
100
g
System Supported
Windows
10/
8.1/8/7/Vista/XP
/2000/Me/98
, Mac OSx9.1
/10.2
or above
Color
White
& Black
Driver
No need, Plug and Play
Features
Instant access to 10 USB 3.0 SuperSpeed ports
VIA VL813 chipset with latest firmware for best performance and widest compatibility.

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QuantumZERO™, Yugadi Electronics, 353, 2nd B Cross, 1st Phase, Girinagar, Bangalore 560085, India
QuantumZERO logois trademark or registered trademark of Yugadi Electronics
A BC 1.2 (Battery Charging) compliant port delivers fast charge (up to 1.5A), while
simultaneously transferring data, to USB enabled devices when the computer is in sleep mode
or shut off.
Compact design, sturdy built saves space, extend portability; smooth mirrored surface finish
Data transfer rate up to 5 Gbps (640MBps) (actual rates depend on device and computer USB
host controller)
External power supply ensures your devices receive enough power they need for uninterrupted
operation.
Built-in surge protector keep your devices safe
Backward compatible with USB 2.0 Hi-Speed devices (rates up to 480Mbps), and USB 1.1
Full/Low Speed devices (rates 12/1.5 Mbps)
Plug and play (individual devices / USB 3.0 host controller may require drivers), supports hot
swap
Installation Guide
Connect the USB hub to power outlet using the power adapter.
Connect the USB hub to the computer using the USB 3.0 Type B cable.
You may now connect USB devices to the hub.
FAQs
Will the current requirement of my devices influence QuantumZERO™ hub's performance?
For maximum performance, connected devices should not exceed the combined current of the
output ofhub – 10A. Otherwise, output currentmay become unstable ordisconnect entirely. Some
commonly used devices' general requirements: 250G Hard drive – 600mA, 4G Flash drive – 100mA,
64G SSD – 400mA, 100M Network adapter – 500mA, Keyboards and mice and other peripheral
devices – 100mA (or less)
The ratings above are estimates only; please check your specific device's actual ratings.
Why am I experiencing slower data transfer rate than 5Gbps?
The USB 3.0 transfer rate is 5Gbps. Several variables could affectthe USB transfer rate - device and
USB host controller and file type. To achieve maximum speed computer system,peripherals, cables
and software must all support USB 3.0. With all the reasonable usage environments considered USB
3.0 can achieve average transfer speeds about 3 times faster than that of USB 2.0.
To achieve USB 3.0 speeds, you must have a USB 3.0 controller in your laptop or desktop, with
available ports. The USB 3.0 standard specifies that port connectors will be blue, so it’s easy to
identify them.

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QuantumZERO logois trademark or registered trademark of Yugadi Electronics
Microsoft Windows systems should install latest manufacturer USB 3.0 host controller drivers and
Windows Updates for best results. Apple Mac OS X and Linux / Unix systems require latest operating
system updates for best compatibility.
The product, however, is backward compatible with USB 2.0, USB 1.1 so you can use the product
with any USB-capable computer, and have it work at full function, just at their native speeds USB 2.0
Hi-Speed devices (rates up to 480Mbps), and USB 1.1 Full/Low Speed devices (rates 12/1.5 Mbps)
Can I use this USB hub to charge phones or tablets?
The 10th portis BC 1.2 (Battery Charging) compliant. It delivers fast charge (up to 1.5A), while
simultaneously transferring data, to USB enabled devices when the computer is in sleep mode or
shut off. Other 9 USB ports are data-specialist ports, offer only 0.9A current, may not supply enough
power to iPhones, iPads or any other smart phones.
Why is the computer failing to come out of Sleep Mode when the USB hub is connected?
This problem may be the result of one of the following:
Improper power-saving settings. Right-click “My Computer”,select “Attributes”, then
“Hardware”, followed by “Device Manager”. Double-click “Universal Serial Bus Controllers”,
right-click “USB Root Hub”, click “Attributes”, then “Power Management”. Unmark “Allow
computer to close the device to save power”, click “Yes ”, and then restart the computer.
The computer can’t start because it can’t read system files. This occurs when the BIOS is set
to “Start the Computer from the USB Device”. In order to solve this, change the setting to
“Start the Computer from the Hard Disk”.
For Mac users, please uncheck the box "Put the hard disks to sleep when possible" under
Energy Saver.
The hub keeps suddenly disconnecting from the device while transferring data. Why is this
happening?
If this problem is occurring with properly-installed devices, it is usually due to insufficient power
supply. When the hub is transferring data - especially large amounts - make sure it is connected to a
power source. In addition, we recommend connecting the hub to your computer with the cable
provided. If not,please make sure the cable length is less than 1m, so as to ensure stable data
transfer.
Why is my USB 3.0 device being read as a USB 2.0 device when connected to the hub?
This problem may be the result of one of the following:
a. Insufficient power supply from the USB hub. Please connect the USB hub to a power source.

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QuantumZERO™, Yugadi Electronics, 353, 2nd B Cross, 1st Phase, Girinagar, Bangalore 560085, India
QuantumZERO logois trademark or registered trademark of Yugadi Electronics
b. Insufficient power supply from the computer’s USB port. Please connect the USB hub to the
USB port positioned on the back of the frame, instead of on the front, to ensure sufficient power
supply.
c. The device is being plugged in too slowly. As a result of the USB 3.0 interface design, the system
will recognize devices as USB 2.0 when they are plugged in too slowly, or section by section.
A surge warning appears on the screen when the USB hub is connected to the computer. Why is this
happening?
When the input current requirement of a connected device is higher than the output current of the
USB port, a surge warning may appear. Connect the USB hub to a power source to ensure sufficient
power supply.
If the problem persists, please check tomake sure the USB driver is installed properly, or click the
USB icon on the taskbar and select “Reset” to make sure the USB device is being identified correctly.
Why the devices are not being identified by my computer when connected to the USB hub, but they
are being identified when connected directly to the computer?
The issue could be of any of the following reasons:
Compatibility between the motherboard and system. Please try refreshing the BIOS in the
motherboard.
Incorrect insertion or unplugging. Do not unplug the device when transferring data in order
to avoid damaging the chipset.
Improper driver installation. In “Device Manager”, go to “Other Devices” and select
“Universal Serial Bus Controllers”. If there are any yellow questions or exclamation marks
visible, uninstall the driver in “Device Manager”, then restartyour computer. The driver will
be reinstalled automatically.
When my hub is connected through the ports on my Apple expansion card it fails to be recognized,
why is this?
Mac expansion cards don’t tend to support non-storage devices (more info is available from your
expansion card manufacturer's websites). It is recommended that you plug hubs into the Mac’s built
in USB ports.
Why does Apple SuperDrive not work with QuantumZERO™ hub?
Apple have addressed this issue and said that SuperDrive is only designed to work with USB ports on
selected Apple computers. It is not recommended for use with USB hubs. (See Apple support article
http://support.apple.com/kb/ht2801)

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Questions? We’re here to help!
[e-mail] | www.quantumzero.in
QuantumZERO™, Yugadi Electronics, 353, 2nd B Cross, 1st Phase, Girinagar, Bangalore 560085, India
QuantumZERO logois trademark or registered trademark of Yugadi Electronics
My Western Digital hard drive cannot be recognized by your hub? How to fix it?
This could be to do with the firmware on your Western Digital hard drive. Try installing new
firmware, downloadable from the Western Digital website.
Notes
To achieve the maximum output current of 10A at 900 mA, the must be powered by both
the external power adapter and the computer turned on.
To ensure a stable connection, the connected devices must not exceed a combined current
of 10A. This is especially important forany devices with high power requirements such as
‘self-powered’ hard drives which draw power from the USB port. Estimated power usge
rating of some common devices for your ready reference – Portable hard disk (max 0.5A),
USB 3.0 portable hard disk (max 0.9A), keyboard (max 0.5A), mouse (0.1A), camera (min
0.3A). 1A = 1000mA.
Microsoft Windows systems should install latest manufacturer USB 3.0 host controller
drivers and Windows Updates for best results. Apple MacOS X and Linux / Unix systems
require latest operating system updates for best compatibility.
The 10th portis BC 1.2 (Battery Charging) compliant. It delivers fast charge (up to 1.5A),
while simultaneously transferring data, to USB enabled devices when the computer is in
sleep mode or shut off. Other 9 USB ports are data-specialist ports,offer only 0.9A current,
may not supply enough power to iPhones, iPads or any other smart phones.
Some devices such as the Apple SuperDrive look for Apple-specific signaling and will not
work when connected through any USB hub.
We do not recommended this hub for use with USB 3.0 PCI-e add-on cards for older Apple
Mac Pro systems because of limitations in their software support for USB 3.0 hubs.
2.4Ghz wireless devices such as wireless keyboard/mouse receivers, Bluetooth and WiFi
adapters may have frequency interference issues with USB 3.0 ports, may not work in close
proximity to USB 3.0 devices or hubs. Connecting wireless devices to a USB 2.0 port is
recommended.
Special Note: Logitech devices may not be compatible with this hub. We found some Logitech devices
not compatible with any USB 3.0 hubs.

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Questions? We’re here to help!
[e-mail] | www.quantumzero.in
QuantumZERO™, Yugadi Electronics, 353, 2nd B Cross, 1st Phase, Girinagar, Bangalore 560085, India
QuantumZERO logois trademark or registered trademark of Yugadi Electronics
Warranty
QuantumZERO offers its customers with warranty of 18 months from the date of purchase.
Contact Us
For any queries on the product, please write to us: [email protected]. We promise to respond to
you at the earliest. We encourage you to claim replacement or refund for any quality related issue with
this product.
FCC and CE Radiation Norm
FCC
This equipment has been tested and found to comply with the limits for a Class B digital device pursuant
to Part 15 of the Federal Communication Commission (FCC) rules.3
CE
This equipment has been tested and found to comply with the limits of the Europe Council Directive on
the Approximation of law of the member states relating to electromagnetic compatibility (89/336/EEC)
according to EN 55022 Class B.
FCC and CE Compliance Statement
These limits are designed to ensure reasonable protection against frequency interference during
residential installation. This equipment generates, uses, and can radiate radio frequency energy, and if
not installed or used in accordance with the instruction, may cause harmful interference to radio
communication. However, there is no guarantee that interference will not occur in television reception,
which can be determined by turning the equipment off and on. The user is encouraged to try and
correct the interference by one or more of the following measures:
Reorient or relocate the receiving antenna
Increase the separation between the equipment and the receiver
Connect the equipment into an outlet on a circuit different from that to which the receiver is
connected to.