Real Fires RF1200TW User manual

Gas Fire Installation Guide
Installation into Timber Framing and
New Masonry
RF1200TW
Through Wall
Retain these instructions until installation is complete

2
IMPORTANT NOTES:
THIS APPLIANCE MUST BE INSTALLED BY A SUITABLY QUALIFIED PERSON IN ACCORDANCE WITH LOCAL
CODES AND AS/NZS 5601
THIS IS PRIMARILY A DECORATIVE APPLIANCE AND HAS NOT BEEN DESIGNED AS A SPACE HEATER
THIS APPLIANCE HAS BEEN TESTED TO AS 4558-2011
DO NOT OPERATE THIS APPLIANCE WITHOUT FIRST READING AND UNDERSTANDING THESE INSTRUCTIONS
THIS APPLIANCE IS DESIGNED FOR INSTALLATION INTO A TIMBER FRAMED OR MASONRY CONSTRUCTION
NOT INTENDED FOR FIREPLACE INSERT
THIS APPLIANCE MUST INSTALLED USING AN APPROVED TWIN SKINNED B-VENT FLUE SYSTEM
THIS APPLIANCE MUST BE INSTALLED INTO A WELL VENTILATED ROOM IN ACCORDANCE WITH
AS/NZS 5601
THIS APPLIANCE IS DESIGNED FOR INDOOR INSTALLATION ONLY; NOT TO BE INSTALLED OUTDOORS
REAL FIRES IS NOT RESPONSIBLE FOR INCORRECT OR IMPROPER INSTALLATIONS
ALL INSTALLATIONS MUST BE CERTIFIED
BE SURE TO FILL IN INSTALLER DETAILS SECTION OF THE USER GUIDE BEFORE SIGNING OFF THE
INSTALLATION
DO NOT PLACE ARTICLES ON OR AGAINST THIS APPLIANCE
DO NOT STORE CHEMICALS OR FLAMMABLE MATERIALS, OR SPRAY AEROSOLS, NEAR THIS APPLIANCE
DO NOT OPERATE WITH PANELS, COVERS OR GUARDS REMOVED FROM THIS APPLIANCE
DO NOT MODIFY THIS APPLIANCE
ANY SERVICE WORK ON THIS APPLIANCE MUST BE CARRIED OUT BY AN AUTHORISED PERSON
THIS INSTALLATION GUIDE IS FOR FIRES INSTALLED IN NEW ZEALAND ONLY

3
Table of Contents
IMPORTANT NOTES 2
Specifications 4
Dimensions 4
Notes on Installation: 5
External Glass 5
Gas Supply 5
Electrical Supply 5
Clearances 6
Hearths 6
Mantles and Recesses 6
TV Recesses 7
Flue Requirements 7
Firebox Installation 8
Framing Drawing 8
Framing Notes 9
External Wall Installation 10
Burner Installation 12
Firebox Preparation 12
Gas Control Installation 12
Burner Installation 14
Burner Commissioning 15
Burner Media Installation 16
Trim Installation 17
Final Checks 18
Wiring Diagram 18
Installation Notes 18
Trouble Shooting 19
Contact Details 20

4
Specifications:
Make: Real Fires
Model: RF1200TW
Trim Options: Stainless Steel and Powder Coated Fronts and trims – 3 or 4 sided
Burner Media: Ceramic Logs/Coals and Granules, Ceramic Pebbles, Crushed Glass
Gas Types: Natural Gas and ULPG
Description: Indoor Decorative Fire
Test standards: NZS 5262:2003, AS 4558-2011 AS/NZS 3100:2002
AGA Approval No: 8030
Dimensions:
Open Side
700
Open Side
Glass Side
Open Side
Power
connection
103
243
20
263
20
85
70
9
647
1310
45 (From base of fire
to base of trim)
Glass Side
670 600
1300
1320
732
602
1310
Gas
pipe
entry
Glass Side
Open Side
507
1320
1300
466
ID
510 OD
Firebox Dimensions
Trim Dimensions

5
Notes on Installation:
External Glass
This fire is able to be installed as either a room divider or on an external wall with the addition of a piece of toughened
glass. The manufacturer takes no responsibility for providing the means of meeting any regulatory or other building
requirements. There are more details on this option covered in the framing section on page 10.
Gas Supply
A suitable gas supply needs to be provided to the left hand rear corner of the installation cavity. The pipe sizing should
be calculated to supply at least 67 MJ/h.
Allow sufficient pipe to make the connection as shown below (Refer to the Commissioning section for details on gas and
power connection, page 12).
Electrical Supply
The fire is supplied with a power lead approx. 1.8 m long and fitted with a three pin plug. This needs to be plugged into
a socket, provided by an electrician, located preferably to the left of the fire, but somewhere that the power cord will not
be exposed to excessive heat. This socket need to be connected to an isolating wall switch, facing into the room.
This switch is used to isolate all power for servicing etc. but is not required for the normal operation of the fire.
The power cord is designed for a 230/240V a.c. 10 amp supply.
Electrical connection must comply with AS/NZS 3000.
Flue: Natural draught flue system using 2 Ø200~250 twin skin flues with optional Y adaptor
to single Ø250~300 twin skin flue (inner to be stainless steel)
Minimum of 2.4 metres of flue, 3.6 metres if off-set bends are used
Flue Cowl: AGA Approved 200 mm flue cowl
Gas Connection: Male Flare on gas control 3/8” BSPF
Power: 230/240V a.c. 50hz, 1 Amp
Fan: Tangential; 2 speed (electronic)
Gas Types: Natural gas ULPG
Inlet Pressure (nominal) 1.5 kPa 2.75 kPa
Supply Pressure (min/max) 1.0/5.0 kPa 2.0/3.5 kPa
Gas Rate: (high/low) 67/40 MJ/h 67/40 MJ/h
Pressure (high/low) 0.7/0.25 kPa 1.7/0.6 kPa
Pilot Injector: 0.45 mm 0.3 mm
Main Injector: 2 x Ø 3.0 mm 2 x Ø1.8 mm
Primary aeration: 20mm sleeve nil or 10mm (pebbles or crystals ONLY)
(3 grooves) (2 grooves)
Burner: Bunsen type atmospheric
Gas Control: SIT 845 with SIT 579.506 DBC modulating control
Ignition: Electronic
Flame Monitoring: Flame rod
Control: Electronic Control with IR remote
1.7 Metres
(Min)
~300
Open Side
Glass Side

6
Clearances
The fire must be installed with the shown minimum clearances to combustible materials
Hearths
Although a hearth is not required, if the fire is installed within 300 mm of the floor, Real Fires does recommend that
protection is given to any combustible flooring directly in front of the fire. The fire produces a large amount of radiant heat
and this might cause damage to carpets and furnishings that are too close.
Mantles and Recesses
A timber mantle may be installed above this appliance but must be within the grey area shown here. If the fire is to be
installed into a recess or with a non-combustible mantle the recess must comply with the following limitations.
If the fire is installed to an external wall then the 300 mm for a combustible mantle can be reduced to 100 mm.
300
X
X
45°
Top Trim
Mantle
Wall
MANTLE MUST NOT
EXTEND BEYOND
THIS AREA
FOR SIDE CLEARANCES, THE
300mm CAN BE REDUCED TO
50mm
300 mm
Min
1000 mm
Min
45°
100
FIREPROOF BOARD OR OTHER
NON-COMBUSTIBLE MATERIAL
NOTE: THE SAME RULES APPLY
TO THE SIDES OF THE FIRE SIDE VIEW
RECESS MUST NOT EXTEND
BEYOND THIS AREA
FIREPROOF BOARD FOR
FIREPROOF BOARD FOR
ANY WALL BELOW RECESS
MINIMUM HEIGHT OF 300 MM
TRIM
WALL

7
TV Recesses
The only restrictions to installing a television above the fire are those
imposed by the manufacturer of the television but as a guide it is
recommended that the television is either installed into a recess or
with a mantle below it and the front face of the television is at least
20mm back from the front of the mantle or recess. All other clearance
requirements in this guide must be followed.
Y Piece Installation Instructions:
Fit the first lengths of flue onto the firebox using rivets and sealant as required
Fit the Ø200 stainless steel 45° bends but do not fix in place yet
Fit the Ø250 galvanised 45° bend and leave loose
Fit the two short lengths of stainless steel flue and Y-Piece and square up the whole assembly and fix in place
Fit the two galvanised bends and galvanised over-wraps and fix in place
Complete the flue using Ø250 stainless steel inner and Ø300 galvanised outer flue as required
The minimum total flue height is 2.4 metres, providing the flue is straight without offsets.
Offsets can be used on flues over 3.6 metres in height.
The flue and cowl must be installed in accordance with AS 5601/NZS5261
Y-Piece*
Ø250mm galvanised
over-wrap *
Ø200mm stainless
steel flue section *
Ø250mm galvanised
45° bend *
Ø200mm stainless
steel 45° bend *
Ø200mm stainless
steel flue section
Ø250mm galvanised
flue section
Ø300mm galvanised
flue section
Ø250mm stainless
steel flue section
* included in Y-Piece Flue Kit
Min if
backing is
combustible
material *
25
manufacturers
refer
specifications
350 recommended
from underside of trim
(approx 895 from base of fire)
* While using a non-combustible
material will allow the gap to be
reduced there could be some
heat that conducts through from
the flue/s into the TV Cavity so
the gap should be maximised
same for both sides of fire
Flue requirements
Only used AGA approved cowl/s
The fire is fitted with two Ø200~250 flue spigots and standard flue components should be used. A Y piece collector is
available from Real Fires that allows the two flues to be joined into one Ø250~300 to be finished using standard twin
skin flue and flue cowl. It is recommended that the 200~250 mm flue is taken vertically as high as practicable before
joining using the Y piece. The Y piece is not required and the fire can be flued using two separate 200/250 flues through
to termination.

8
10 Min
Min 1 Amp electrical
supply required.
Fire supplied with 1.8m
power cord with 3 pin plug
200mm stainless steel inner
250mm galvanised outer flue
While the Y-Piece can be fitted
directly onto the firebox, it is
recommended that 1200mm of
flue is fitted before the Y-piece
250mm stainless steel inner
300mm galvanised outer flue
Note - the Y-piece does not
have to be used and the flue
can be finished using two
200/250 flue
Fire is viewed from the open side with the glass to the rear. It must be
confirmed which way the fire is to be viewed prior to installation as the
glass can not be reversed.
Suitable gas supply required to
provide at least 67MJ/h. At least
310mm of supply pipe is required
to reach gas control
700
~ 310
Min
mm
Min10 Min
1340
10
Min
Min
mm25
25
1200 Min before
firebox installation
470mm Approx
Firebox installation:
Framing Drawing

9
25 Min
additional 8mm
depending
on adhesive and
glass thickness
Open Side
(High Output)
Glass Side
(Low Output)
200mm stainless steel inner
250mm galvanised outer flue
While the Y-Piece can be fitted
directly onto the firebox, it is
recommended that 1200mm of
flue is fitted before the Y-piece
Y-Piece refer to Notes on Fluing
in the Installation Guide for more
detail
250mm stainless steel inner
300mm galvanised outer flue
Note - the Y-piece does not
have to be used and the flue
can be finished using two
200/250 flue
* For wall linings of more
than 13mm a non-combustible
material must be used for at
least 200mm above the fire
If a hearth is used, the top
of the hearth must be
flush with the underside of
the fire and should sit at
least 5mm under the fire
Whilst a hearth is not required, it is
recommended that protection be given
to any combustible flooring directly in
front of the fire if installed less than
300mm from the floor.
A
320
300
Installation Guide
SCALE 1 : 5
DETAIL A
Installation section of the
Important Note:
If fire is to be installed on an external wall, an
additional piece of glass is required that is at least
25mm larger than the flange of the fire (1350 x 650)
and can be fixed to the fire using an adhesive or
double sided tape rated to at least 120°C.
The manufacturer takes no responsibility in providing
a means of weather proofing an installation of this
type and it is entirely up to the designer/builder to
ensure that all regulatory/local building requirements
are met. More information can be found in the Firebox
13mm Wall lining
if installed internally
max wall lining *
13mm wall lining
mm
Min
Min before firebox installation
1200
695
25
Min (after firebox installed)
Min25 Min25
wall lining
over263
wall lining
framed using481
over244
20
300
recommended
Combustion Air
Convetion Air
Radiant Heat
Radiant Heat
Framing Notes
The flue and firebox must be installed before the wall can be lined.
The framing must be self supporting and not place any load on the firebox.
The framing shown is indicative only is not intended to illustrate the construction method.
The installation shows one flue option (using the optional Y-Piece) but does not represent a complete
system.
The fire should be installed on a solid platform.
Gas and power supply must enter through the left hand end of the firebox.
Refer to the next section for notes on external wall installation.
When firebox installation is complete, fit cardboard to the front flange of the fire (both sides) to prevent
any dust, paint, etc. from subsequent construction drawing into the firebox or marking the glass.

10
External Wall installation
The following information is for guidance only and is in no way intended as a means of compliance to regulatory or
local building codes. Design of any flashing or other means of weather proofing the wall penetration is entirely the
responsibility of the designer/architect/builder.
Notes: Any tape or adhesive used for fixing the glass to the fire must be able to withstand temperatures of at least 120°C
Any tape or adhesive should only be applied to the outer 20~25mm of the fire flanges
Any product used in contact with the glass must be capable of performing at temperatures not less than
120°C and should not come within 35mm of the top inside edge of the firebox. Temperatures on the side
flanges allow closer contact.
If the designed flashing will not fully conceal the firebox side flanges, an optional overlay is available to cover the
holes for the trim latches and the upper hanger slots.
There is no air intake or outlet on the glass side of the fire so there is no concern about blocking the side of the
fire.
It is important that the glass is sealed against the fire to prevent hot air flowing up into any combustible materials
used directly above the fire - a secondary means of protection may be required. It is not necessary for the glass to
be permanently fixed to the fire so long as the glass is held in place independently of the fire and a seal between the
two is maintained and the seal can withstand temperatures in excess of 120°C.
TAPE/ADHESIVE
ON OUTER EDGE
OF FLANGES
OPTIONAL
OVERLAY
SHOWN
TAPE ON LOWER EDGE
OPTIONAL
SIDE OVERLAY
TRIM LATCHES
TO BE REMOVED
IF FLASHING IS DESIGNED TO
COVER FIRE FLANGE THEN
THE OVERLAYS MAY NOT BE
REQUIRED
OUTER
GLASS
INNER
GLASS
FRONT
PANEL
INNER
GLASS
FRAME
BASE
PANEL
FLASHING
OPTIONS
The flashing can be designed to act as a trim to conceal the edges of the fire but must not protrude into the viewing area
of the fire where it will be exposed to the radiant heat given off the burner and upper louvre or the conducted heat of the
glass. This means no more than 15mm in from the side flanges, and 10mm from the upper edge. The lower edge can
be covered by as much as 200mm from the base of the fire.

11
FROM
TOP OF INNER
67
1190
FRONT PANEL
UNDERSIDE OF
FROM499FROM
LOWEST PANEL
TOP OF
17
529
47
FOR FIRE INSTALLATION (MAY BE
BUT NOT REQUIRED (BASE ONLY)
mm OVERLAP SHOWN25
WATERPROOFING)
REQUIRED AS PART OF
SIDES
WINDOW FRAME
25 Min
TOP AND
479
1150
INNER WINDOW FRAME
(DOES NOT EXTEND TO TOP)
Before the outer glass can be fitted, the lower trim catches need to be removed. This cannot be done once the glass
has been attached.
FRONT FIXING
FRONT
TRIM
RETAINER
RETAINER
SPRING
Remove the retainer springs from inside the firebox and the latches can then be removed from the
outside of the firebox.
Make sure that both inner and outer glass panels are clean and all protective
plastic has been removed from the stainless steel louvre and all dust and
ngerprints etc. are removed before xing outer glass to rebox -
whilst removal of the inner glass is possible there is no access to the top louvre or lower divider panels.

12
Burner Installation:
Make sure that the power supply is isolated before commencing.
Note: The fire box may be supplied complete with the burner already in place.
While the burner can be installed and commissioned as soon as the firebox is in place and the gas connected, we
recommend that this is left until the wall lining and any painting finishing is complete as it is much easier to clean an
empty fire box than a finished fire. (note that the burner can be operated briefly without the burner media in place for the
purposes of setting the burner pressure and maintenance etc.)
Firebox preparation
Loosen the 6 screws holding the control shields and remote receiver plate in place and remove all 3 parts.
GLASS SIDE FRONT
GAS CONTROL COVER
CONTROL BOX COVER
RECEIVER UNIT
COVER
Remove any protective plastic from the glass side front panel, fit to firebox and hold in place using 2 m4 screws into the
brackets at each end of the front panel. It may be necessary to remove the two Trim Bracket
stop screws to get the front panel in or out of position. Make sure that these screws are replaced
once the front panel is installed.
Gas Control Installation
Remove the burner/gas control assembly from its carton.
Remove the pilot shield and burner as shown below. To remove the burner, carefully pull it
toward you and then lift up once it is clear of the injectors at the rear. Set the burner assembly
aside taking care not to bend the retainer tabs (resting it on top of the burner carton will make
the next steps easier)
Place the gas control into the firebox and fix in place using 3 x m4 screws.
BURNER FIXING
SCREWS
PILOT SHIELD SCREWS
PILOT SHIELD
BURNER ASSEMBLY
GAS CONTROL ASSEMBLY
Front panel
Trim bracket
retainer screw
stop screw
Front panel
support screw
Glass side
front panel

13
Plug in the 4 pin fan plug on the right hand side of the firebox.
Connect the earth wire to the earthing post using a spring washer and nut.
Plug in the 2 pin mains power connection.
Fit the remote receiver unit to the cover and feed the CAT5 cable from the control box through the air intake slot and up
into the back of the receiver unit.
Fit the receiver and cover back in place and fasten in place with the cover pulled as far forward as possible.
Make sure that there are no wires trapped or in contact with sharp edges!
Connect the gas supply to the inlet flare.
The gas supply can now be connected and tested for leaks.
POWER
CONNECTION
EARTH
CONNECTION
GAS CONTROL FIXING
FAN PLUG
RECEIVER
CABLE (CAT 5)
GAS INLET
By blocking the two main injectors (or running a length of silicon tube between the two) the fire can be started to check
that the gas supply is working and that the pilot will light and rectify. It may take some time to start initially as the system
will need to purge through the pilot. Press and hold the ON/OFF button on the receiver unit or remote control for at least
one second to start the fire, after a couple more seconds the ignitor should start sparking and will operate for about 45
seconds or until the pilot lights and rectifies.
If the pilot lights but the ignitor continues to spark it could be a fault with the wiring. It is crucial that the earth and neutral
wires are correctly aligned - this is the most common cause of new installation faults of this sort. Be sure that the gas
supply is properly purged before investigating the electrical connection though.
Front panel
Trim bracket
retainer screw
stop screw
Front panel
support screw
Glass side
front panel

14
Burner Installation
If using logs/coals/granules on the burner (instead of pebbles or crystals) then it is possible to set up the media while the
burner is still out of the fire. Make sure the burner is sitting on a good stable platform and set up the media as per the
instructions on the following pages.
If the media is pebbles or crystals or you are not yet ready to set up the logs/coals then fit the burner back onto the gas
control.
There are two aeration sleeves that need to be fitted to the venturi tubes on the back of the burner. The length of the
sleeve will depend on the gas type being used. The burner should have the correct sleeves fitted to it when delivered
and if a conversion kit has been supplied then a set of replacement sleeves should be in the kit.
Aeration
Sleeves
Gas Type Burner Media No. of ID Grooves on Sleeve
(Depth of Sleeve)
Natural Gas All Nil (20 mm)
ULPG Logs/Coals No Sleeves
Pebbles or Crystals 2 (10 mm)
Place the burner onto the support rails on the gas control and each end of the firebox. Carefully slide the burner back
until the two small lances on the underside of the burner drop into the long slots on the burner rails and then push
back until it is fully seated over the injectors and the tabs on the front of the burner are hard against the rails and fix in
place.
Re-attach the pilot shield.
If not already in place, go to the section on setting up the burner media.

15
INLET PRESSURE
TEST POINT
BURNER PRESSURE
TEST POINT
OUTER NUT, HIGH
PRESSURE SET
INNER SCREW, LOW
PRESSURE SET
FLAME UP
BUTTON
FLAME DOWN
BUTTON
FAN UP
BUTTON
FAN DOWN
BUTTON
ON/OFF
BUTTON
OFF TIMER
BUTTON
Gas Type Burner Media No. of ID Grooves on Sleeve
(Depth of Sleeve)
Natural Gas All Nil (20 mm)
ULPG Logs/Coals No Sleeves
Pebbles or Crystals 2 (10 mm)
Burner Commissioning
• Connect a manometer to the inlet test point (refer diagram below)
• Press the ON/OFF button on either the control panel or remote control for at least one second until the red
LED on the control panel glows.
• The spark electrode will start to spark across to the pilot and gas will flow through the pilot. If the pilot does
not light within the first minute the ON/OFF button will need to be pressed twice to re-set and restart the
ignition sequence.
• Once the pilot has lit and the gas control has sensed the flame through the flame rod, gas will start to flow
through to the main burner. As soon as the burner has lit fully, press the Flame Up button on the remote
control until the flame reaches its maximum height.
• Check the minimum inlet pressure (on the gas control)
o 1.0 kPa for Natural Gas
o 2.5 kPa for ULPG
Adjustment can be made on the inlet pressure regulator
• Turn the burner off and remove the manometer from the Inlet Test Point and connect it to the Burner Pressure
Test Point
• Re-start the burner and make sure that the burner is operating at maximum rate by pressing the Flame Up
button until the pressure stops rising.
• Check the maximum burner pressure against the data plate. If adjustment is necessary then turn the High
Pressure Adjustment Nut on the front of the Gas Control. Take care not to turn the inner Low Pressure
Adjustment Screw
• Reduce the burner pressure to minimum by holding the Flame Down button on the remote until the pressure
stops dropping.
• Check the minimum burner pressure against the data plate. If adjustment is necessary then turn the Low
Pressure Adjustment Screw on the front of the Gas Control. Take care not to turn the Outer High
Pressure Adjustment Nut. Re-check the High Pressure setting
• Turn the burner off and remove the manometer, check all connections and test points for leaks using a soapy
solution.
• Proceed to the section on Trim Installation (page 17 )

16
Burner Media Installation
Note: Do not place anything other than the Real Fires supplied burner media on the burner
Logs/Coals and Granules
This option consists of:
• ~280 gms Ceramic Granules (approx. 10~20mm chunks)
• 60 Ceramic Coals (50 x 50 x 50 mm ±10)
• 4 ceramic Logs (Ø40 x 200 mm long – 2 straight, 2 Y’s)
• 4 ceramic Logs (Ø35 x 150 mm long )
• 12 Ceramic logs (Ø25 x 150 mm long)
Note: the logs and coals can be set onto the burner while out of the fire but care must be taken not disrupt the setup
whilst fitting the burner into the firebox.
Place approximately 46 coals onto the burner top taking care to not block to many burner ports. There is no set way to
place the coals but the following diagram can be used as a guide. Take care not to cover the aeration slots on the front
of the burner or block the pilot and tracking holes on the burner top.
Carefully place the granules onto the burner in a single layer that covers some of the holes in places where they may be
seen when finished and also around the front and back of the burner as a decoration.
Place the remaining coals and all of the supplied logs onto the burner leaving plenty of gaps between logs and coals.
Once all the logs and coals are in place, light the fire and assess the look of the flames. If there are any areas that have
very long streaky flames then, using a pair of tongs, move the top logs or coals to another position until the flames are
more even across the whole burner.
Pebbles / Glass
Description:
Pebbles; approximately 1500 white ceramic pebbles, about 20mm in diameter and 10mm thick
Glass; approximately 8 kg of 13 mm crushed glass (available in various colours) the size of the pieces vary from about
5 to 15 mm.

17
Trim Installation
Notes: The outer trim panel cannot be installed until the wall board has been attached and finished (decorated)
It is recommended that the installation of the trims and burner media is left until the room is complete and all decoration
is finished.
Leave the protective cardboard cover taped to the front of the firebox using a low-tack tape to prevent plaster dust and
debris from entering the firebox and damaging the paint work.
Fit the Minimal Trim so that the two hooks in each end fit over the screws in the side of the firebox as shown below.
Fix the trim in place using an earthing screw (with captive washer) in one end of the trim.
Fit the reflectors by fitting over the front trim at an angle and the standing up against the side of the firebox. Hold in place
by lifting the reflector retainers and dropping into the slot on top of the reflector.
Pull the two spring loaded Lower Trim Retainers forward and down and then across until they lock in place as shown.
Fit the outer trim over the Upper Trim Hooks. If adjustment of the hooks is required, use a screwdriver to prise the hooks
forward, or push them back until the trim fits flush with the wall.
Hold the leg of the trim against the Lower Trim Retainer and push the retainer across and it will snap up and into the slot
on the back of the trim, the spring Retainer will pull back into the cavity once the bracket is horizontal again.
WARNING: Take care when the spring grabs that the trim is not resting on the hearth as it could bite into the
surface and scratch it. Either hold the trim slightly higher or use a thin piece of card between the leg end
and the hearth.
Place (DO NOT POUR*) all of the supplied Pebbles or Glass evenly across the entire area of the burner. The finished
depth will be about 2~3 pebbles or about 20 mm of glass. Take care to keep the area directly around the pilot burner
clear of burner media.
Do not pile glass or pebbles over the top of the pilot assembly as this could affect its performance. It may be possible
to build the media up around the pilot to hide it slightly but always check that the pilot is operating at its optimum when
finished.
* Pouring the media over the burner can block the burner ports with the fine dust that tends to settle in the bottom of the
bags during shipping
REFLECTOR
MINIMAL
TRIM
EARTHING SCREW
LOWER
TRIM
RETAINER
UPPER
TRIM
HOOK
1
2
1
2
3
REFLECTOR
REFLECTOR
RETAINER

18
Final Checks
With all panels in place, check to make sure that the fire is still operating correctly and that the flames are not overly
long or streaky and that there is no soot coming from the flame tips. Listen for excessive noise when the fire is igniting
or extinguishing.
Be sure to fill in the Installation section of the User Guide and explain the operation of the fire to the owner.
Wiring Diagram
PILOT
ACTIVE
YL
GR
CONTROL BOX
(Millenium)
GAS CONTROL 12 PIN PLUG FUSE
3 AMP
BRN
COLOUR
WH WHITE
BLK BLACK
YL YELLOW
RD RED
BLU BLUE
BRN BROWN
GR GREEN / YELLOW
OR ORANGE
4
3
2
1
BLU
BLU
MAINS IN
230/240 V a.c.
50 Hz
10 AMP
MED
LOW
HIGH
MOD 2
NEUTRAL NEUTRAL
MOD 1
YL
BLU
RD
WH
GR
BRN
CAT 5 CABLE
TO RECEIVER
RD
WH
2 1
BRN
BLU
121
13/14
2 - EMPTY
5 - BLK
1 - EMPTY 4 - EMPTY
6 - BLK
7 - BLK
8 - EMPTY
9 - EMPTY
10 - BRN 11 - BLU
12 - GR
3 - EMPTY
SPARK
FLAME
SPARK
GAS CONTROL
(SIT845 with 0.579.506 DBC) WH (HT LEAD)
GR
OR
13 14
Installation Notes
Write any comments on the installation here and leave with the owner for future reference.

19
Trouble Shooting
Problem Possible Cause Remedy
Mains Power Disconnected
Gas Control locked out
Faulty control Service call
ON/OFF Button
(front panel) does
not work (no spark
noise)
Button not held for 1 second
Flat batteries
Signal interference Move to another part of room
Faulty remote Replace remote control
Faulty receiver Service call
Gas control locked out Press ON/OFF button twice to reset *
ON/OFF Button
(remote) does not
work (no spark
noise) but front
panel does
Button not held for 1 second Hold button for on second
Air in gas pipe Purge gas pipes *Fire is sparking then
locks out
Gas supply turned off/empty Turn on gas supply or change bottles *
Faulty flame rod Service callPilot flame starts but
spark keeps going
Dirty gas in bottles (LPG/Pro) Replace or change over gas bottles
Pilot ignites but main
flame does not
Faulty gas control Service call
Gas Supply turned off or empty Check gas supply or change/replace bottles
Power supply turned off Check power is on
Fire goes out
Accidental operation of remote
control
Check location of remote control
Flat batteries in remote control Replace batteries
Faulty receiver Service call
Fan does not
operate
Faulty fan or wiring Service call
* If the fire fails to ignite after 3 attempts, turn off the power and gas if possible and arrange a service
call or contact the installer if fire is new.
Check mains supply and isolating switch
Press ON/OFF button twice to reset*
Hold button for at least one second
Replace batteries

20
Contact Details
REAL FIRES NEW ZEALAND LTD
PO Box 100744, NSMC, Auckland 0627, New Zealand Ph 09 444 7331
Email [email protected] Web www.realfires.co.nz
66080
Installation Guide RF1200TW issue A