Twin-Star International 73702/23WM9083-PM92 User manual

ATTENTION
IF YOU HAVE ANY PROBLEMS OR QUESTIONS, EMAIL
OR CALL CUSTOMER SERVICE BEFORE YOU RETURN
THIS PRODUCT TO THE STORE WHERE IT WAS PURCHASED.
For Customer Service: email: par[email protected]
in English Call: 866-661-1218
in Spanish Call: 866-661-1218
in French Call: 866-374-9203
ATENCIÓN
SI TIENE ALGÚN PROBLEMA O PREGUNTAS,
ENVÍE UN MENSAJE DE CORREO ELECTRÓNICO O LLAME AL SERVICIO
DE ATENCIÓN AL CLIENTE ANTES DE DEVOLVER
ESTE PRODUCTO A LA TIENDA EN LA QUE LO COMPRÓ.
Servicio de atención al cliente: Correo electrónico: par[email protected]
Línea para llamadas en inglés: 866-661-1218
Línea para llamadas en español: 866-661-1218
Línea para llamadas en francés: 866-374-9203
STOP STOP
PARE PARE
ATTENTION
SI VOUS AVEZ DES PROBLÈMES OU QUESTIONS,
ENVOYEZ UN COURRIEL AU SERVICE À LA CLIENTÈLE OU APPELEZ LE
SERVICE À LA CLIENTÈLE AVANT DE RETOURNER
CE PRODUIT OÙ VOUS L’AVEZ ACHETÉ.
Pour le service à la clientèle : courriel : par[email protected]
pour le service en anglais, composez le 866-661-1218
pour le service en espagnol, composez le 866-661-1218
pour le service en français, composez le 866-374-9203
ARRÊT ARRÊT
INSTRUCTION MANUAL ENCLOSED
MANUEL D’INSTRUCTION À L’INTÉRIEUR
MANUAL DE INSTRUCCIONES ADJUNTO
INSTRUCTION MANUAL ENCLOSED
MANUEL D’INSTRUCTION À L’INTÉRIEUR
MANUAL DE INSTRUCCIONES ADJUNTO

1
ELECTRIC FIREPLACE
73702/23WM9083-PM92
INSTRUCTION MANUAL
E-mail: [email protected]
In English call: 866-661-1218
In French call: 866-374-9203
In Spanish call: 866-661-1218
For Customer Service:
Twin-Star International, Inc.
Delray Beach, FL 33445
Made in China
Printed in China
Español p.15
TABLE OF CONTENTS
Important Information....................................................................................................................... 2
Product Specifications..................................................................................................................... 3
Package Contents........................................................................................................................... 4
Hardware Contents.......................................................................................................................... 5
Safety Information............................................................................................................................. 5
Preparation....................................................................................................................................... 6
Assembly Instruction........................................................................................................................ 6
Operating Instructions...................................................................................................................... 9
CareandMaintenance.....................................................................................................................11
Troubleshooting...............................................................................................................................12
Warranty..........................................................................................................................................13
Replacement Parts List.................................................................................................................. 14

2
Please read and understand this entire manual before attempting to assemble, operate or install
the product. If you have any question regarding the product, please call customer service at
1-866-661-1218, 8 a.m.-8 p.m., EST, Monday-Friday.
When using electrical appliances, always follow basic precautions to reduce the risk of fire,
electrical shock, and injury to persons including the following:
1. Read all instructions before using this appliance.
2. This appliance is hot when in use. To avoid burns, do not touch hot surfaces with bare skin.
If provided, use handles when moving this appliance. Keep combustible materials, such as furniture,
pillows, bedding, papers, clothes and curtains at least 3 ft. (0.9 m) from the front of this appliance.
WARNING: In order to avoid overheating, do not cover the heater.
WARNING: Use extreme caution when operating heater near children and the disabled.
3. The appliance is not to be used by children or persons with reduced physical, sensory or mental
capabilities, or lack of experience and knowledge, unless they have been given supervision
or instruction.
4. This appliance is not a toy. Supervise children playing near it.
5. If possible, always unplug this appliance when not in use.
6. Do not operate any heater with a damaged cord or plug, after the appliance malfunctions, or if it has
been dropped or damaged in any manner.
7. If the supply cord is damaged, it must be replaced by the manufacturer, its service agent or similarly
qualified persons in order to avoid a hazard.
8. Only a qualified service person should repair this product.
9. Under no circumstances should this fireplace be modified. Parts having to be removed for servicing
must be replaced prior to operating this fireplace again.
10. Do not use outdoors.
11. This heater is not intended for use in bathrooms, laundry areas and similar indoor locations. Never
locate this appliance where it may fall into a bathtub or other water container.
12. Do not run cord under carpeting. Do not cover cord with throw rugs, runners or the like. Arrange cord
away from traffic areas and where it will not be tripped over.
13. To disconnect this appliance, turn controls to the off position, and then remove plug from outlet.
14. Connect to properly grounded outlets only.
15. This appliance, when installed, must be electrically grounded in accordance with local codes or, in
the absence of local codes, with the current CSA C22.1 Canadian Electrical Code or for U.S.A.
installations, follow local codes and the National Electrical Code, ANSI/NFPA NO.70.
16. The heater must not be located immediately below a socket-outlet.
17. Do not insert or allow foreign objects to enter any ventilation or exhaust opening as this may cause
an electric shock or fire, or damage the appliance.
18. To prevent a possible fire, do not block air intakes or exhaust in any manner. Do not use on soft
surfaces, like a bed, where opening may become blocked.
19. This appliance has hot and arcing or sparking parts inside. Do not use it in areas where gasoline,
paint or flammable liquids are used or stored. This fireplace should not be used as a drying rack for
clothing. Do not hang Christmas stockings or other decorations on or near this product.
20. Use this appliance only as described in the manual. Any other use not recommended by the
manufacturer may cause fire, electric shock or injury to persons.
21. There is a thermostat limiter inside the heater. When inner temperature overheating or abnormal
heating occurs, the thermostat protective device will cutoff the power supply to avoid damage to the
fireplace or risk of fire.
IMPORTANT INFORMATION

3
B
A
CD
Grounding Pin
Fig. 1
IMPORTANT INFORMATION
Metal
Screws
Grounding
Means
SAVE THESE
INSTRUCTIONS
22. Avoid the use of an extension cord because the extension cord may overheat and cause risk of fire.
However, if you have to use an extension cord, the cord must be No.14 AWG minimum size and rated
not less than 1875 watts. The extension cord must be a three-wire cord with grounding type plug and
cord connection. The extension cord shall not be more than 20 ft. (6 m) in length.
23. See directions in Figure 1. This heater is for use on 120 volts. The cord has a plug as shown in
figure 1. See Figure 1 for grounding instruction. An adapter as shown at C is available for
connecting three-blade grounding type plugs to two-slot receptacles. The green grounding plug
extending from the adapter must be connected to a permanet ground such as a properly
gounnded outlet box. The adapter should not be used if a three-slot grounded receptacle is
available.
PRODUCT SPECIFICATIONS
VOLTAGE 120 V, 60 Hz
AMPS (with heater) 11.7 Amps
AMPS (without heater) < 0.1 Amps
WATTS (with heater) 1400 Watts
WATTS (without heater) < 10 Watts

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PACKAGE CONTENTS
Part Description Quantity
A Hearth/Base 1
B Left Front Panel 1
C Right Front Panel 1
D Center Front Panel 1
E Left Side Panel 1
F Right Side Panel 1
G Mantel/Top 1
H Center Top Panel 1
I Insert 1
G
D
B
A
I
E C
F
H

5
HARDWARE CONTENTS
Part Description Quantity Picture
(Shown to size)
SAFETY INFORMATION
WARNING
• Before assembly, carefully use scissors or utility knife to cut and unwrap all parts.
Make sure you do not discard the hardware.
CAUTION
• Use care in assembling your new fireplace. Take your time and use the hardware
provided and a quality Phillips head screwdriver. Never overtighten bolts.
• Do not sit on any part of the mantel.
• All panels are labeled left and right as viewed from the front of unit.
WARNING
To avoid injury from unexpected starting or electrical shock, do not plug the power cord into a
source of power during unpacking and assembly. The cord must remain unplugged whenever
you are adjusting/assembling the fireplace.
If any part is missing or damaged, do not attempt to use or plug in the power cord until the
missing or damaged part is correctly replaced. To avoid electric shock, use only identical
replacement parts when servicing double-insulated tools.
Camlock
Screw
Screw
Wood Dowel
16
8
4
24
BB
DD
CC
AA
Touch-up Pen
Model No. W3348 1
ZZ
W3348

6
1. Locate the Left Front Panel (B), Right Front Panel
(C), Center Front Panel (D) and set out face down
on a scratch-free surface.
Insert one Wood Dowel (CC) and screw Camlock
(AA-1) into the holes of the Center Front Panel (D).
make sure to tighten Camlock (AA-1). Push Left
Front Panel (B) and Right Front Panel (C) snug to
the Center Front Panel (D). Insert Camlock
(AA-2) into the holes in the left and right side panels.
Insert one Screw (DD) into the pre-drilled holes on
the Center Front Panel (D). Use Phillips head
screwdriver to tighten Camlock (AA-2) and Screw
(DD).
ASSEMBLY INSTRUCTIONS
PREPARATION
Before beginning assembly of product, make sure all parts are present. Compare parts
with package contents list and diagram above. If any part is missing or damaged, do not
attempt to assemble, install or operate the product. Contact customer service for
replacement parts.
Estimated Assembly Time: 60 Minutes
Tools Required for Assembly (not included): Phillips head screwdriver, scissors
and utility knife
Hardware Used
DD
AA
CC
Camlock x 2
Screw x 4
Wood Dowel x 2
Fig. 1
AA
D
B
C
CC
DD
DD
Camlock installation.
For correct installation, screw AA-1 must be
inserted and tightened in the pre-drilled hole.
Camlock AA-2 must be inserted into the
pre-drilled hole with the cross positioned in
the direction of screw AA-1.

7
Fig. 3
Fig. 4
3.Screw Camlock (AA-1) into the holes in the
pre-drilled holes on the completed assembly from
the step 2, insert one Wood Dowel (CC) into the
holes on the side panels. make sure to tighten
Camlock (AA-1). Push Left Side Panel (E) and
Right Side Panel (F) snug to the Completed
assembly from the step 2. Insert Camlock (AA-2)
into the holes in the side panels. Use Phillips head
screwdriver to tighten Camlock (AA-2).
4. Locate Hearth/Base (A) and lie down on scratch free
surface, Insert Wood Dowel (CC) into the
Hearth/Base, push the completed assembly from
the step 3 to the Hearth/Base as show in diagram,
tighten Screw (BB) through the pre-drilled holes.
CC
F
E
AA
A
CC
BB
Fig. 2
2. Screw Camlock (AA-1) into the holes in the
pre-drilled holes on the Center Top Panel (H), and
insert one Wood Dowel (CC) into the holes in the
pre-drilled holes on the top edge of the front
assembly, then attach Center Top Panel (H). Insert
Camlock (AA-2) into the holes in the left and right
side panels. Use Phillips head screwdriver to tighten
Camlock (AA-2).
HAND TIGHTEN ONLY.
H
AA
CC
Hardware Used
AA
CC
Camlock x 2
Wood Dowel x 2
Hardware Used
AA
CC
Camlock x 6
Wood Dowel x 6
Hardware Used
BB
CC
x 8
Screw
Wood Dowel x 8

8
ELECTRICAL CONNECTION
A 15-Amp, 120-V, 60 Hz circuit with a properly grounded outlet is required. Preferably, the fireplace will
be on a dedicated circuit as other appliances on the same circuit may cause the circuit breaker to trip or
the fuse to blow when the heater is in operation. The unit comes standard with 6-ft. three-wire
cord, exiting from the rear of the fireplace. Avoid using an extension cord. If an extension cord must be
used, it must be a minimum 14 AWG, three wire with grounding type plug connector and rated not less
than 1875 watts. The cord shall not be more than 20 ft. in length.
Cold climate installation recommendation: When installing this unit against a non-
insulated exterior wall or chase, it is mandatory that the outer walls be insulated to
conform to applicable insulation codes.
Fig. 6
Install
Insert
From
Back
Mounting
Bracket
Completed
Unit
Electric
Fireplace Insert
6. Remove the two mounting brackets attached to the
back of the Left and Right Front panels.
Set aside with the wood screws.
PLEASE READ ALL “ELECTRIC FIREPLACE
INSERT” INSTRUCTIONS PRIOR TO INSTALLING
ELECTRIC INSERT IN YOUR COMPLETED
FIREPLACE MANTEL. INSTALL THE INSERT IN
YOUR FIREPLACE
Lift insert carefully into the back of the unit and
center in the insert opening. Do not drag insert
across Hearth/Base (A) as it may scratch your unit.
Install the mounting brackets to hold insert flush
against the inside of the mantel front panel.
MOVE YOUR COMPLETED UNIT ONLY SHORT
DISTANCES. MOVE COMPLETED UNIT WITH
GREAT CARE. IT TAKES TWO PEOPLE TO
MOVE COMPLETED UNIT INTO ITS FINAL
POSITION.
Fig. 5
5. Insert one Wood Dowel (CC) into the pre-drilled
holes on the top edges of the assembly from step
4. Insert Camlock (AA-1) into the predrilled holes
in the underside of the Mantel/Top (G), make sure
to tighten. Insert Camlock (AA-2) into the holes in
the Side Panels. Attach the Mantel/Top (G) finished
side up to the completed assembly. Use Phillips
head screwdriver to tighten Camlock (AA-2). G
AA
CC
Hardware Used
AA
CC
Camlock x 6
Wood Dowel x 6

9
Note: When a function is changed from the control
panel or remote control there will be a corresponding
indicator (see Figure 1) on the upper-right of the
projection screen. The indicator shows the function
changed and the level selected by the control panel or
remote control. When the function is turned off, the
corresponding indicator will flash 5 times and then
fade off.
°
°
C
F
Fig . 1
OPERATING INSTRUCTIONS
Control panel can be accessed at upper-right corner of insert (I).
- POWER
The power button supplies power to all of the functions of the fireplace. The power button will put the
insert in a standby mode. This will turn off all functions at once but will hold the settings in the memory.
By pressing the power button again the unit will turn on at the same settings.
NOTE: Holding the power button on the control panel for 10 seconds will disable the heater function.
- FLAME
Each time the flame button is pressed, the intensity of the flame decreases. There are 6 brightness levels
you can cycle through, including the OFF setting.
- HEATER
Your fireplace consists of a fan-forced wire-element-type heater. There are 11 thermostat levels you can
cycle through, including the OFF and ON settings.
This button on the remote control only turns ON and OFF heater function.
NOTE: To change between °F and °C press and hold the heater button on the control panel for
10 seconds.
- TIMER
Press the timer button to cycle through the 10 timer settings (30 minutes, 1 Hour, 2H, 3H, 4H, 5H, 6H,
7H, 8H and 9H) and the OFF setting.