Scion 2015 series Operating manual

C0TCI-WMR15-01
2015
WARRANTY,
MAINTENANCE
AND ROADSIDE
ASSISTANCE
GUIDE
IT'S YOUR RIDE.
KNOW WHAT'S UP.
what moves you

NEW VEHICLE INFORMATION STATEMENT
IMPORTANT NOTICE
FOR THE
DELIVERING SALES CONSULTANT
Please affix the New Vehicle Information
Statement in this area
IMPORTANT: Vehicle Delivery Certificate to be completed and signed at the time of delivery.

I N T R O D U C T I O N
Satisfaction Over The Years . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Odometer Change Record . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
S C I O N N E W V E H I C E W A R R A N T Y
Warranty Coverage At A Glance. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
General Warranty Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Basic Vehicle Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Warranty Repairs For Your Scion iQ . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Additional New Vehicle Warranties . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Safety Restraint Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Corrosion Perforation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Emission Control Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
What Your Warranty Does Not Cover. . . . . . . . . . . . . . . . . . . . . . . . . . . 10
OW NE R I N FORMAT I O N
General Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Where To Go or Maintenance. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Special Instructions For Scion iQ Owners . . . . . . . . . . . . . . . . . . . . . 12
Replacement Parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Emergency Repairs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Buckle Up or Safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Service or Radio And Sound Systems. . . . . . . . . . . . . . . . . . . . . . . . . 14
When You Need Help. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
The Scion Commitment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Tire Pressure Monitoring System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
E X T R A C A R E PR O T E C T I O N
Extra Care Protection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
R E Q U I R E D M A I N T E N A N C E
Regular Maintenance Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Interior Electrical Component Precautions . . . . . . . . . . . . . . . . . . . . . 23
Maintenance Service Record . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
An Explanation of Scheduled Maintenance Items . . . . . . . . . . . . . . . . 31
OW NE R ’S R E S P O N S I B I I T I E S
Your Responsibilities As An Owner . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Protecting Against Corrosion. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
S C I O N R O A D S I D E ASS I S TA N C E
Scion Roadside Assistance. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Extended Coverage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Scion Certified Collision Centres. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
S A F E T Y T I P S
Seatbelts and SRS Airbags. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Child Safety / Pet Safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Cautions when Driving and Stopping . . . . . . . . . . . . . . . . . . . . . . . . . . 42
loor Mat Installation Caution . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Table of Contents

2
Satisfaction … Over the Years
W E C O M E
W E C O M E
At Scion, our top priority is always our customers. We know your Scion is
an important part of your life and something you depend on every day. It’s
for that very reason, we’re dedicated to building products of the highest
quality and reliability.
Our excellent warranty coverage is evidence that we stand behind the
quality of our vehicles. We’re confident, as you should be, that your Scion
will provide you with many years of enjoyable driving.
Scion wishes to ensure your continued satisfaction and may need to contact
you regarding special programs to assist with servicing beyond the normal
warranty policy. When we establish special programs, we mail details to all
applicable owners we have on record. It is for that reason, you need to
utilize the Customer Information Change Certificate in the centre of this
booklet should your address change, or if you’ve purchased this vehicle
from a previous owner.
To provide you with additional protection against unexpected service costs,
we offer our range of Scion Extra Care Protection plans. We’ll tell you more
about ECP later in this booklet. Your dealership can help you select the best
plan for you.
Our goal is for every Scion customer to enjoy outstanding quality,
dependability and peace of mind throughout their ownership experience.
We want you to be a satisfied member of the Toyota family for many years to
come.
You ’ll find that our after-sales service is second to none. The combination
of Scion trained technicians using Scion Genuine Parts is the reason why
only your Scion dealer can provide you with the level of service excellence
that your Scion deserves. We are committed to providing you with
excellence in service at competitive rates.
O D O M E T E R C H A N G E R E C O R D
Repairs that have been performed on this vehicle have resulted in the
transformation of the odometer reading to zero.
O D O M E T E R Z E R O E D AT :
DAT E :
MDY
km.

WA R R A N T Y C O V E R A G E AT A G AN C E
Basic Complete Vehicle 36 mon hs / 60,000 km
Powertrain 60 mon hs / 100,000 km
Corrosion Perforation 60 mon hs / Unlimi ed km
E M I S S I O N S W A R R A N T Y
Defect/Performance(A) 36 mon hs / 60,000 km
Specified Major 96 mon hs / 130,000 km
Emission Components
12 24 36 48 60 72 84 96 months
(A) Performance warranty (related parts) coverage is for 24 months or 40,000 km, whichever comes first.
3
Scion New Vehicle Warranty
W A R R A N T Y
W A R R A N T Y

S O M E T H I N G S Y O U S H O U D K N O W A B O U T Y O UR
W A R R A N T Y :
W H O I S T H E W A R R A N TO R ?
The Warrantor for these limited warranties is Toyota Canada Inc.,
(“TOYOTA”), 1 Toyota Place, Scarborough, ON, M1H 1H9
W H E N D O E S T H E W A R R A N T Y B E G I N ?
The warranty period begins on the warranty registration date as shown on
the new vehicle information statement on the inside cover of this booklet.
The warranty registration date is the original in-service date and may be
earlier than the date of sale.
W H I C H V E H I C E S A R E C O V E R E D ?
These warranties apply to all 2015 model-year Scion vehicles distributed by
Toyota Canada Inc., which are originally sold by an authorized dealer in
Canada and normally operated or touring in Canada, United States or U.S.
territories.
R E PA I R S M A D E AT N O C H A R G E
Repairs and adjustment covered by these warranties are made at no
charge for parts and labour. Components will be repaired or replaced with
new or remanufactured parts at the option of Toyota Canada Inc. Replaced
components are warranted for the balance of the applicable New Vehicle
Warranty.
W H AT I F M Y V E H I C E M U S T B E T O W E D ?
When your vehicle is inoperative due to a warranted part failure, towing
service is covered to the nearest Scion/Toyota dealer.
YO U R S CI O N V E H I C E C A R R IE S A N E X T E N S I V E
3 6 M O N T H / 6 0 , 0 0 0 K I OM E T R E WA R R A N T Y :
The basic complete vehicle warranty covers repairs on any part of the
vehicle supplied by Toyota Canada Inc. that is defective in material or
workmanship, subject to the exceptions indicated under “What Is Not
Covered” on pages 10 & 11.
Coverage is for a period of 36 months or 60,000 km, whichever comes first,
with the exception of wheel alignment, balancing and related adjustments,
which are covered for 12 months or 20,000 kilometres, whichever comes
first.
YO U R S CI O N I S B A CK E D B Y T H E S E A D D I T I O N A
N E W V E H I C E W A R R A N T I E S
The powertrain components listed on page 5 are covered under the Scion
New Vehicle Warranty for a period of 60 months or 100,000 km, whichever
comes first, subject to the exceptions indicated under “What Is Not
Covered” on pages 10 & 11.
4
Scion New Vehicle Warranty
W A R R A N T Y
W A R R A N T Y
Special No e o Scion iQ Owners:
Due to the unique nature of your Scion iQ, only Scion dealers
are equipped to perform warranty repairs on your vehicle.

E N G I N E :
T R A N S M I S S I O N A N D T R A N S A X E :
F R O N T W H E E D R I V E :
5
Scion New Vehicle Warranty
W A R R A N T Y
W A R R A N T Y
✓Transmission/Transaxle Case And All Internal Parts
✓Clutch Cover
✓Torque Converter
✓Engine Control Computer
✓Transmission/Transaxle Mounts
✓Seals And Gaskets
✓inal Drive Housing And
All Internal Parts
✓Axle Shafts
✓Driveshafts
✓Constant Velocity Joint
✓ront Hub And Bearings
✓Seals And Gaskets
✓Cylinder Block/Head And All Internal Parts
✓Intake Manifold
✓Timing Gears
✓Timing Gear Chain/Belt And Cover
✓lywheel
✓Valve Covers
✓Oil Pan
✓Oil Pump
✓Water Pump
✓uel Pump
✓Engine Control Computer
✓Engine Mounts
✓Seals And Gaskets
R E A R W H E E D R I V E :
✓Axle Housings And
All Internal Parts
✓Propeller Shafts
✓“U” Joints
✓Axle Shafts
✓Driveshafts
✓Bearings
✓Driveshaft Centre
Supports
✓Seals And Gaskets

AC C E S S O R Y W A R R A N T Y
Accessories are warranted for 12 months or 20,000 kilometres or the
balance of the new vehicle warranty period, whichever is greater.
The following exceptions are warranted for 12 months/unlimited kilometres
from the date of purchase:
❏Block Heaters
❏Gold and Black Pearl Emblem Kits
❏ront End Masks
❏Tonneau Covers
S A F E T Y R E S T R A I N T SY S T E M S
This warranty covers repairs needed on any seatbelt or air bag system
supplied by Toyota Canada Inc. that is defective in material or
workmanship, subject to the exceptions indicated under “What Is Not
Covered” on pages 10 & 11. Coverage is for a period of 60 months or
100,000 kilometres, whichever comes first.
C O R R O S I O N P E R FO R AT I O N
This warranty covers repair of any original body sheet metal found, under
normal use, to have developed a perforation (hole through the body panel)
from corrosion due to defects in material or workmanship, subject to the
exceptions indicated under “What Is Not Covered” on pages 10 & 11.
Coverage is for a period of 60 months regardless of distance travelled.
or information on how to protect your vehicle from corrosion, see the
section entitled “PROTECTING AGAINST CORROSION” on page 34.
E M I S S I O N C O N T RO WA R R A NT Y
E M I S S I O N D E F E C T W A R R A N T Y :
Toyota Canada Inc. warrants to owners of 2015 model year vehicles that the
Scion vehicle:
❏Was designed, built and equipped so as to conform, at the time of sale,
with all applicable emission standards.
❏Is, at the time the warranty commences, free from defects in materials
and workmanship, which may cause the vehicle to fail to conform with
the applicable emission standards during the warranty period.
Toyota Canada Inc. will provide you with coverage for the emission control
parts listed under Item 1 on page 8 for 36 months or 60,000 kilometres,
whichever comes first, under the terms of the New Vehicle Warranty. In
addition, specific components may be entitled to additional coverage under
the terms of the New Vehicle Warranty-Powertrain Component Coverage.
Emission Standards also require that the specified major emission control
components listed under Item 2 on page 9 are covered for 96 months or
130,000 kilometres, whichever comes first.
6
Scion New Vehicle Warranty
W A R R A N T Y
W A R R A N T Y

E M I S S I O N P E R F O R M A N C E WA R R A NT Y :
Some Provincial and Local jurisdictions may have established periodic
vehicle inspection and maintenance (I/M) programs to encourage proper
maintenance of your vehicle. If an approved I/M program is in force in your
area, you are eligible for emission performance warranty coverage.
If the vehicle fails to conform to the applicable emission standards during
the warranty period and such failure results or will result in you having to
bear any penalty or other sanctions under local, provincial or federal law,
Scion will make all adjustments, repairs or replacements that are
necessary to ensure that the vehicle conforms to the applicable standard at
no cost to you if:
❏The vehicle has been maintained and operated in compliance with the
instructions for proper maintenance and use contained in your Owner’s
Manual;
❏The vehicle has not been misused or tampered with in a manner which
caused the vehicle to fail to comply with the applicable emission
standard; and
❏uel other than that specified in the Owner’s Manual has not been used.
Toyota Canada Inc. will provide you with this coverage for 24 months from
the warranty registration date or 40,000 kilometres, whichever comes first.
In addition, the specified major emission control components listed under
Item 2 on page 9 will be covered for 96 months or 130,000 kilometres,
whichever comes first.
S TAT E M E N T OF E M I S S I O N P E R F O R M A N C E W A R R A N T Y
E N T I T E M E N T :
A claim under this warranty will only be available if the vehicle fails an
emission short test used by a provincial emission inspection/maintenance
program, which has been approved by Toyota Canada Inc. Usually this
means that an owner could be subject to a penalty under provincial law
because of such failure. At the date of printing this warranty, some
provinces did not have vehicle inspection/maintenance programs and had
not enacted laws subjecting vehicle owners to such penalties. Therefore, in
some provinces or local areas, this warranty will not apply.
7
Scion New Vehicle Warranty
W A R R A N T Y
W A R R A N T Y

E M I S S I O N W A R R A N T Y PA R T S I S T :
1. Emission components covered against defect for 36 months 60,000 km
or 24 months 40,000 km for performance:
A I R / F U E M E T E R I N G SY S T E M
•E I Components
Airflow Sensor
Throttle Body
Other Components
•Cold Start Enrichment System
•Deceleration Control System
•Air/ uel Ratio eedback Control System
A I R I N D U C T I O N S Y S T E M
•Intake Surge Tank
I G N I T I O N S Y S T E M
•Distributor and Internal Parts
•Ignition Coil and Igniter
•Ignition Wires
•Spark Plugs
P O S I T I V E C R A N K C A S E V E N T I AT I O N SY S T E M (PCV )
•PCV Valve or PCV Orifice
•Oil iller Cap
E VA P O R AT I V E C O N T R O SY S T E M
•Charcoal Canister
•Vapour Liquid Separator
•uel Tank
•uel iller Cap
•Diaphragm Valve
E X H A U S T G A S RE CI R C U AT I O N ( E G R ) S Y S T E M
•EGR Valve
•EGR Gas Temperature Sensor
•Associated Parts
CATA Y S T S Y S T E M
•Constricted uel iller Neck
•Exhaust Manifold
•Exhaust Pipe (Manifold to Catalyst and/or Catalyst to Catalyst)
M I S C E A N E O U S I T E M S U S E D I N A B OVE S Y S T E M S
•Sensors, Switches and Valves
•Hoses, Clamps, ittings, Tubing, Sealing Gaskets or Devices and
Mounting Hardware, Pulleys, Belts and idlers
8
Scion New Vehicle Warranty
W A R R A N T Y
W A R R A N T Y

W A R R A N T Y
W A R R A N T Y
2. Specified Major Emission Control Components covered for 96 months
130,000 km:
•Engine Control Module
•Catalytic Converter and Protector
•Data Link Connector
•Bulbs for Malfunctioning Indicator Lamp
(Check Engine Warning Light)
FACT S A B O U T T H E E M I S S I O N D E F E CT A N D
P E R FO R M A N C E WA R R A N T Y
R E P ACEMENT PA R T S :
The emission control systems of your vehicle were designed, built, and
tested using Scion Genuine Parts. Your vehicle is certified as conforming to
applicable emission control standards. It is recommended that Scion
Genuine Parts be used, as replacement parts.
The use of non-Scion parts and the performance of any maintenance or
repair by other than a Scion/Toyota dealer will not affect your emission
defect or performance warranty coverage unless the replacement parts
that are used are not of equivalent quality or capacity, or the repairs are not
performed at the standard required and the effectiveness of the emission
control systems is impaired.
OW NE R ’S R E S P O N S I B I I T Y :
It is the Owner’s responsibility to ensure that the vehicle is maintained and
operated in accordance with the written instructions for proper
maintenance and use contained in your Owner’s Manual and this Warranty,
Maintenance and Roadside Assistance Guide.
In an emergency situation, where an authorized Scion/Toyota dealer is not
reasonably available, you may perform the repair or have the repair
performed at any service establishment or by a person of your choosing.
You will then be required to present the replaced parts and paid repair
invoices to an authorized Scion/Toyota dealer for reimbursement of the
emergency repair cost.
Maintenance records and receipts should be transferred to each
subsequent owner.
I F Y O U R VE H I C E FA I S A N E M I SSION T E S T :
A claim may be submitted immediately upon the failure of the vehicle to
conform to the applicable standards by following these steps:
1. Take the vehicle to any authorized Scion/Toyota dealer and present a
copy of the emission short test report as evidence of failure. Also, take your
maintenance records in case they are needed.
9
Scion New Vehicle Warranty

2. The Scion/Toyota dealer will inspect your vehicle and determine the
warranty applicability within a reasonable period of time (not to exceed
30 days) from your initial vehicle delivery date to any authorized
Scion/Toyota dealer or within the time period required by local or
provincial law.
3. If, for any reason, the claim is denied, an explanation will be presented
to you.
4. If Toyota Canada Inc. fails to notify you of its decision within the time
period specified, then Toyota Canada Inc. shall be responsible for
repairing the vehicle free of charge unless the delay is attributable to the
owner or factors beyond the control of Toyota Canada Inc. or the
Scion/Toyota dealer.
5. If you wish to obtain further information regarding the emission
performance warranty, or if you have failed to receive satisfactory
assistance from your Scion/Toyota dealer then you may contact:
TO Y OTA CA N A D A
C U S TO M E R I N T E R A CT I O N C E N T R E
1-888-869-6828
W H AT I S N OT C OV E R E D
FA C TO R S B E YO N D T H E M A N U FA CT U R E R ’S C O N T R O :
This warranty does not cover damage or failures resulting directly or
indirectly from any of the following:
• ire, accident or theft
• Abuse or negligence
• Misuse – for example, racing or overloading
• Improper adjustments or repairs
• Modification, alteration or tampering, disconnection, including
installation of non-Scion Approved Accessories
• Repairs and adjustments caused by improper maintenance, lack of
required maintenance and/or the use of fluids, fuel, oil or lubricants
other than those recommended in your Owner’s Manual
• Installation of non-Scion Parts
• Airborne chemicals, bird droppings, tree sap, road debris (including
stone chips), salt, hail, floods, windstorms, lightning and other
environmental conditions
• Water contamination
1 0
Scion New Vehicle Warranty
W A R R A N T Y
W A R R A N T Y

W A R R A N T Y
W A R R A N T Y
This warranty also does not cover the following:
N O R M A S O U N D , V I B R AT I O N A N D D E T E R I O R AT I O N
Conditions related to normal noise, wear, vibration, deterioration,
discolouration, distortion, deformation and fading.
MAINTENANCE EXPENSE
Normal maintenance services such as: engine tune-ups, lubrication,
cleaning and polishing, replacement of coolant, filters, spark plugs, fuses,
remote key/key fob batteries, worn wiper blades, brake pads/linings and
clutch linings.
V E H I C E S W I T H A T E R E D O D O M E T E R R E A D I N G
ailure of a vehicle on which the odometer has been altered or changed so
that the actual kilometres driven cannot be determined.
S A VA G E O R W R I T T E N - O F F V E H I C E S
The new vehicle warranty no longer applies on any Scion vehicle which is
designated at any time as salvaged, scrapped, junked, totalled or written-off.
I N C I D E N TA D A M AG E S
Incidental or consequential damages associated with a vehicle failure. Such
damages include but are not limited to inconvenience, the cost of
transportation (unless expressly provided in this warranty), telephone calls
and lodging, the loss of personal or commercial property, and the loss of
pay or revenue.
T I R E S
Tires originally installed on a new 2015 model year Scion vehicle are
warranted by the respective tire manufacturer. Refer to the tire pamphlet
provided with your Scion vehicle. If an original tire on your Scion vehicle has
a defect during the term of the tire manufacturer warranty, please contact
your authorized Scion/Toyota dealer for assistance.
Any implied warranty of merchantability or fitness for a particular purpose
applicable to this vehicle, where permitted by law, is limited in duration to
the duration of this written warranty. The performance of repairs and
needed adjustments is the exclusive remedy under this written warranty or
any implied warranty. Toyota Canada Inc. shall not be liable for incidental or
consequential damages by reasons of this written warranty or any implied
warranty.
The provision of the above-written warranties is in addition to any statutory
warranties or other rights or remedies as may otherwise exist at law.
Toyota Canada Inc. does not authorize any person or corporation to assume
for it any obligation or liability or make any representation in respect of the
Scion New Vehicle Warranty.
1 1
Scion New Vehicle Warranty

G E N E R A I N FO R M AT I O N
You are responsible for ensuring that your Scion is operated and maintained
according to the instructions in the Owner’s Manual and this Warranty,
Maintenance and Roadside Assistance Guide.
You should keep detailed records of vehicle maintenance, since under some
circumstances they may be required for warranty coverage. These records
must include date of service, kilometres at time of service and a description
of service performed and/or parts installed. or your convenience, a
maintenance log is included in this manual. If you sell your vehicle, you
should give your maintenance records to the new owner.
W H E R E TO G O FO R M A I N T E N A N C E
Scion recommends having maintenance performed by an authorized
Scion/Toyota dealership.
Scion/Toyota dealership technicians are specially trained to maintain and
repair Scion vehicles. They stay current on the latest service information
through Scion technical bulletins, service publications and training courses.
eel free to ask any Scion/Toyota dealership to show you its technicians’
credentials.
You can be confident you’re getting the best possible service for your
vehicle when you take it to a Scion/Toyota dealership.
1 2
Owner Information
OW N E R I N FO R M AT I O N
OW N E R I N FO R M AT I O N
Special No e o Scion iQ Owners:
Due to the unique nature of your Scion iQ, we recommend
servicing your vehicle only at Scion dealers who are equipped
to perform the required maintenance/repair for your vehicle.

OW N E R I N FO R M AT I O N
OW N E R I N FO R M AT I O N
R E P AC E ME N T PA R T S
Scion recommends using only Scion Genuine Parts when you need to
replace a part on your vehicle. Like all Scion products, Scion Genuine Parts
are built to the highest standards of quality, durability and performance.
They are also designed to fit your vehicle’s exact specifications.
Your Scion/Toyota dealership maintains an extensive inventory of Scion
Genuine Parts to meet your vehicle service needs. And because it is linked
electronically to Toyota’s Parts Distribution Centres, the dealership has
quick access to any parts it may not have in stock.
Scion Genuine Parts are covered by their own warranty or the remainder
of any applicable New Vehicle Warranty (see your dealer for details).
Non-Scion parts, or any damage or failures resulting from their use are
not covered by any Scion warranty.
E M E R G E N CY R E PA I R S
Toyota Canada Inc. may, at its sole discretion, reimburse you for repairs
effected by non-Scion/Toyota authorized dealerships where there is no
dealership reasonably available. Toyota Canada Inc. will reimburse you for
any of the repairs that are covered by warranty. To receive reimbursement,
present to an authorized Scion/Toyota dealership your paid repair invoices
and any parts that were removed from the vehicle. You will be reimbursed
for warranted parts at the maximum manufacturer’s suggested retail price
and warranted labour at a geographically appropriate hourly rate multiplied
by Scion’s recommended time allowance for the repair.
If your vehicle requires emergency repair, Scion assumes no liability for
subsequent failures caused by improper repairs or the use of non-Scion
Parts unless you have the vehicle properly repaired in a timely manner. To
ensure that warranty coverage remains intact, have your vehicle checked
out by an authorized Scion/Toyota dealership as soon as possible after an
emergency repair.
1 3
Owner Information

B U C K E U P F O R S A F E T Y !
In most Canadian and many American jurisdictions the use of seat belts
and the use of restraints for smaller children are mandatory and penalties
are provided for non-observance of this law. Apart from this, the
importance of using seat belts cannot be over-emphasized. Studies show
that the safest place in a collision is generally inside your vehicle and seat
belts help keep you there.
A I R B AGS D O NOT R E P AC E S E AT B E T S :
Airbags are a Supplementary Restraint System (SRS) that inflates in a
severe frontal or side collision. Airbags may not inflate in a moderate
frontal or side collision nor are they designed to inflate in a rear collision.
Therefore, seat belts must be worn at all times.
Never put objects in front of or on top of the airbags because these objects
may prevent deployment or cause serious injury. A d ever use rear-faci g
child restrai t seats i the fro t passe ger seat because the force a d speed
of the i flati g bag could seriously i jure a child.
P RO T E CT Y O U R C H I D W I TH A N A P PR O V E D C H I D R E ST R A I N T
S E AT :
Even though eight out of ten injury accidents occur at speeds under 65
km/h (40 mph), children can be injured during quick turns or sudden stops
at speeds below 10 km/h (6 mph). Children who are too small to wear
regular seat belts should always be provided with an approved Child
Restraint System.
or more information on the operation of seatbelts, airbags and child
restraint seats, please see your Owner’s Manual.
S E R V I C E FO R Y O U R S C I O N ’S R A D I O A ND S O U ND S Y S T E M S
Your Owner’s Manual has complete information on radio operation. But as
a general rule, radio performance and particularly M reception may be
affected by factors such as natural terrain, man-made obstacles and your
distance from the radio station’s transmitter.
However, if the problem is not due to any of the factors above and you find
your radio does require servicing, your Scion’’s original equipment radio and
sound system components are covered under the terms of the Toyota
Canada Inc. Basic New Vehicle Warranty.
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Any authorized Scion/Toyota dealer is prepared to minimize your
inconvenience by replacing your radio/sound system rather than sending it
out for repair by:
•Determining whether your radio can or cannot be repaired at the dealer.
•Ordering a replacement radio if it can’t be repaired at the dealer.
•Installing the radio in your vehicle at your convenience once your
replacement radio arrives at the dealer (usually within a few days).
Please note that only Scion original equipment audio and Scion/Toyota
supplied/Dealer installed audio are covered under the Toyota Canada Inc.
Basic New Vehicle Warranty.
W H E N Y OU N E E D H E P , W E ’R E H E R E TO H E P YO U
At Scion, service isn’t just something we provide, it is a commitment we live
by. We are committed to providing the very best product quality and
customer care throughout your sales and service experience.
Your dealer’s sales and service personnel are empowered to resolve any
inquiries or concerns you may have with your sales experience or with the
servicing of your Scion. However, despite the best intentions of all
concerned, misunderstandings may occur. In these instances we
recommend that you take the following steps to help ensure your
satisfaction.
1 . C O N TA CT YOUR D E A E R
If you have any questions or concerns surrounding your Scion vehicle, your
dealer Sales Manager, Service Manager, and Customer Relations Manager
are there to help you. In most instances, your dealership’s management
personnel will be able to work with you to resolve your concern quickly and
to your satisfaction.
Everyone at your Scion/Toyota dealership is truly interested in your
satisfaction, so please allow your Scion/Toyota dealer the opportunity to
demonstrate their commitment to you as a valued member of the Toyota
family.
2. CO N TA CT T H E TOY OTA CA N ADA I N C. C U S TO M ER I N T ER A CT I ON
CE N T R E:
If for any reason you still require assistance or have further questions after
discussing your concerns with your dealer management personnel, Scion
Canada’s Customer Interaction Centre Representatives are available to
help you. You may reach them by calling 1-866-9SCION-1 or you may reach
them through the Contact Us section of our website: www.scionnation.ca
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To help us provide prompt assistance, please provide the following
information when you contact us:
•Vehicle Identification Number (VIN). It’s the 17 digit number which you
will find when looking through the windshield at the lower corner driver’s
side. It is also listed on your sales agreement.
•The name of your Scion dealer
•The kilometres on your vehicle
CA M VA P –T H I R D PA R T Y A R B I T R AT I O N
Toyota Canada Inc. endeavour’s to resolve all customer concerns through
our dealer network and with our direct involvement when necessary.
Occasionally a customer concern cannot be resolved through Toyota
Canada’s Customer Interaction Centre. If the first two steps of our
commitment have not provided you with a solution that is to your
satisfaction, you may wish to contact the Canadian Motor Vehicle
Arbitration Plan (CAMVAP). CAMVAP is an independent organization that
assists in resolving disputes regarding defects with your vehicle’s assembly
and/or materials as well as the application and administration of your Scion
New Vehicle Warranty.
CAMVAP will advise you about how your complaint can be reviewed and
resolved by an independent third party through binding arbitration. There is
no charge for using CAMVAP. Results are fast, fair and final as the award is
binding on both you and Toyota Canada Inc.
CAMVAP is available across Canada. or more information and to obtain a
copy of the CAMVAP consumer guide entitled “Your Guide to CAMVAP”,
please call CAMVAP directly at 1-800-207-0685 or visit CAMVAP’’s website at
www.camvap.ca.
TO U R I N G / R E O CAT I N G O U T S I D E C A N A D A , T H E
U N I T E D S TAT E S A N D U . S . T E R R I T O R I E S
If you are touring or relocating outside Canada, the United States or U.S.
Territories, and a problem arises, please consult a local Toyota dealer.
Please note, however, that warranty service may not be provided by the
local dealer because the local Toyota distributor may have no obligation to
provide warranty service to your vehicle, and/or your Scion may not comply
with the regulatory and/or environmental requirements of such country. In
the United States, you may contact:
TOYOTA MOTOR SA ES, U.S.A., Inc.
19001 S. Western Avenue,
P.O. Box 2714
Torrance, CA 90509-2714
Tel: [phone]
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E N V I R O N M E N TA P O I CY
As a responsible corporate citizen, Toyota Canada Inc. (TCI) is committed to
protecting human health, natural resources and the local and global
environment, in accordance with Toyota Motor Corporation’s Environmental
Charter. This dedication reaches further than compliance with the law.
It encompasses the integration of sound environmental practices into our
business decisions.
T H E S C I O N C O M M I T M E N T :
When you buy a Scion product, you can count on superb quality, durability
and reliability, the foundation upon which we have built our reputation.
Scion has always been committed to the principle of continuous
improvement, such as more fuel efficient engines, enhanced safety features
and environmentally friendly products.
You can do your part to help improve the world we all live in by taking note
of the following Driving Tips. These tips will help to reduce emissions and
improve your fuel economy, so please take a moment to review these
simple strategies to help our environment and enhance the quality of life
for future generations.
YO U CA N B E A N E C O D R I V E R!
Tips from Scion that can save you money and reduce excessive emissions.
1 . G E T I N T H E H A B I T O F N OT I D I N G T H E E N G I N E .
When waiting for someone or stopped for an extended period of time,
turn off the engine. Instead of running it for 5 minutes, you could save
65 cc of gasoline and reduce CO2emissions by 420 grams (assuming
10 times per month).
2 . R E D U C E T H E U S E O F Y O U R A I R C O N D I T I O N E R .
Turning off the air conditioner for 6 minutes could save 70 cc of gasoline
and cut CO2emissions by 1340 grams (assuming a total of 3 hours per
month).
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3 . C H E C K Y O U R T I R E P R E S S U R E R E G U A R Y.
Driving for 50 km with tires inflated to the proper pressure could save
150 cc of gasoline and cut CO2emissions by 1250 grams (assuming a
total of 650 km a month) compared to running on underinflated tires by
0.5 kgf/cm2or 3 psi.
4 . D R I V E AT A N E C O N O M I CA S P E E D .
You could boost your fuel economy by 10% to 30% by reducing speeds
and not exceeding posted speed limits.
5 . R E M O V E U N N E C E S S A R Y W E I G H T F R O M Y O U R V E H I C E
BEFORE DRIVING.
Taking 10 kg of unnecessary luggage or sports equipment out of your
vehicle before driving 50 km could save 15 cc of gasoline and cut
emissions by 130 grams (assuming a total of 650 km per month).
6 . D O N ’ T R A C E T H E E N G I N E .
By not revving or racing the engine, you could save 6 cc of gasoline and
cut emissions by 1150 grams (assuming 300 times per month).
7 . A VO I D ‘J A C K - R A B B I T ’ S TA R T S A N D F U THROT T E
A C C E E R AT I O N .
By avoiding ‘foot to the floor’ starts and accelerating, you could save
17 cc of gasoline and cut CO2emissions by 360 grams (assuming a total
of 40 times per month).
P E A S E N O T E : The fuel saving and emission reduction figures stated, are
for the purpose of example. They are meant to represent what an average
vehicle under average conditions may expect to obtain by following the
Toyota Eco Driving tips. Your actual results may vary; but any attempt to
reduce emissions will result in a cleaner world and we thank you!
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