SecureLogix ETM System User manual

DOC-IN-ETM630-2011-1031
Release 6.3.0
ETM®System
Installation Guide

About SecureLogix Corporation
SecureLogix Corporation enables secure, optimized, and efficiently managed enterprise voice
networks. The company’s ETM®(Enterprise Telephony Management) System hosts a suite of
integrated telecom applications that protect critical network resources from telephony-based attack and
abuse, and simplify voice network management.
SecureLogix®Solutions address real-world problems for real-world voice networks. The flexible ETM
System scales to support any voice environment, no matter how large or small. Engineered with full
hybrid voice technology, the ETM System supports multi-vendor networks containing any mix of
converging VoIP and legacy voice systems.
SecureLogix Solutions are currently securing and managing over two million enterprise phone lines.
The company’s customers span nearly every industry vertical, from regional banks and hospitals, to the
largest military installations and multi-national corporations.
For more information about SecureLogix Corporation and its products and services, visit our website
at http://www.securelogix.com.
SecureLogix Corporation
13750 San Pedro, Suite 820
San Antonio, Texas 78232
Telephone: [phone] (non-sales)
Fax: [phone]
Email: [email protected]
Website: http://www.securelogix.com
Telephone: 1-877-SLC-4HELP
Email: [email protected]
Web Page: http://support.securelogix.com
Telephone: [phone]
Email: [email protected]
Web Page: http://training.securelogix.com
Telephone: [phone] (North America)
Email: [email protected]
Email: [email protected]
Web Page: http://support.securelogix.com

DOC-IN-ETM630-2011-1031
IMPORTANT NOTICE:
This manual, as well as the software and/or Products described in it, is furnished under license with
SecureLogix Corporation ("SecureLogix") and may be used only in accordance with the terms of such
license.
Except as permitted by such license, no part of this publication may be reproduced, stored in a retrieval
system, or transmitted, in any form or by any means, electronic, mechanical, recording, or otherwise,
without prior written permission of SecureLogix.
The content of this manual is subject to change without notice. SecureLogix assumes no responsibility
or liability for any errors or inaccuracies that may be contained herein or to correct the same.
ETM, TeleWatch Secure, TWSA, We See Your Voice, SecureLogix, SecureLogix Corporation, the
ETM Emblem, the SecureLogix Emblem and the SecureLogix Diamond Emblem are trademarks
and/or service marks or registered trademarks and/or service marks of SecureLogix Corporation in the
U.S.A. and other countries. All other trademarks mentioned herein are believed to be trademarks of
their respective owners.
© Copyright 1999-2011 SecureLogix Corporation. All Rights Reserved.
This product is protected by one or more of the following patents: US 6,249,575 B1, US 6,320,948 B1,
US 6,687,353 B1, US 6,718,024 B1, US 6,735,291 B1, US 6,760,420 B2, US 6,760,421 B2,
US 6,879,671 B1, US 7,133,511 B2, US 7,231,027 B2, US 7,440,558 B2, CA 2,354,149,
DE 1,415,459 B1, FR 1,415,459 B1, and GB 1,415,459 B1. U.S. Patents Pending.
ETM is used herein as shorthand notation to refer to the ETM®System.
This product includes:
Data Encryption Standard software developed by Eric Young ([email protected]),
© Copyright 1995 Eric Young. All Rights Reserved. (see DESLicense.txt on ETM software CD)
Style Report software owned and licensed exclusively by InetSoft Technology Corp.
© Copyright 1996-2000 InetSoft Technology Corp. All Rights Reserved.
Software developed by The Apache Software Foundation (http://www.apache.org/)
© Copyright 2000 The Apache Software Foundation. All Rights Reserved.
(See ApacheLicense.txt on ETM software CD.)
Linux kernel software developed by Linus Torvalds and others; and Busy Box software developed by
Bruce Perens and others. Distributed pursuant to the General Public License (GPL). See the Open
Source Code directory on the ETM software CD for related copyrights, licenses, and source code.
GNU C Library software; Distributed pursuant to the Library General Public License (LGPL). See the
Open Source Code directory on the ETM software CD for related copyrights, licenses, and source
code.

Customer Support
for Your ETM®System
1-877-SLC-4HELP
(1-877-752-4435)
[e-mail]
http://support.securelogix.com
SecureLogix Corporation offers telephone,
email, and web-based support.
For details on warranty information
and support contracts, see our web site at
http://support.securelogix.com

Contents
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5
Contents
Preface 11
About the ETM®System Documentation.........................................................................11
ETM®System Documentation............................................................................11
Tell Us What You Think ....................................................................................12
Additional Documentation on the Web ..............................................................12
Conventions Used in This Guide........................................................................12
Installation Overview 13
Installation Considerations................................................................................................13
Choosing Locations for ETM®System Components..........................................14
Appliance Location ..............................................................................14
Management Server Location...............................................................14
Report Server Location.........................................................................14
ETM®System Client Location(s).........................................................15
Data Network Considerations.............................................................................15
Types and Amount of IP Data Network Traffic ...................................15
Securing ETM®System IP Data Network Traffic...............................16
Installation Quick Start 17
Understanding the Installation Process .............................................................................17
Installation Process.............................................................................................17
Step 1: Software Installation 21
Introduction.......................................................................................................................21
Minimum System Requirements.........................................................................22
Supported Operating Systems ..............................................................22
Supported DBMSs................................................................................22
Install the ETM®Software................................................................................................22
Software Installation Steps .................................................................................22
About Multiple Application Instances..................................................23
Installing the ETM®Software (Solaris)..............................................................23
Installing the ETM®Software (Windows)..........................................................25
License the Management Server and Report Server...........................................29
Obtain a Software License....................................................................29
Changing the Management Server's TCP/IP Port for Card Connections............30
Create and Configure the ETM®Database........................................................................31
Install and Configure the Oracle DBMS and Database ......................................31

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Copy the Oracle Database Driver to the Required Locations .............................31
Special Instructions for a Remote ETM®Server Only .......................................32
Where to Go From Here .....................................................................................32
Database Preparation.........................................................................................................33
Opening the ETM®Database Maintenance Tool................................................34
Providing Database Connection Information......................................................34
Connecting to the Database ................................................................................35
Populating the Database with Tables..................................................................36
Creating a Data Instance.....................................................................................36
Set the Default Data Instance for the Management Server.................................38
Non-owner Database Account..............................................................39
Associate a Data Instance with Management Server............................39
Connecting Through a Firewall ........................................................................................41
Step 1: Gather Required Information..................................................................41
Step 2: On the Management Server Computer ...................................................42
Edit the hosts File for the Management Server.....................................42
Edit the twms.properties File for the Management Server ...................43
Edit the Management Server Configuration File (if applicable) ..........43
Step 3: On the Report Server Host Computer.....................................................44
Edit the hosts File for the Report Server ..............................................45
Edit the twms.properties File for the Report Server.............................45
Edit the Report Server Configuration File............................................46
Step 4: On the ETM®System Console Host Computer......................................47
Step 5: Configure the Firewall............................................................................47
Step 2: Hardware Installation 49
Install the Appliances........................................................................................................49
Install the Digital Trunk Interface/ Controller Card Pairs ..................................50
Mount the Appliances.........................................................................................50
Rack Mounting.....................................................................................51
Wall Mounting .....................................................................................51
Connect the SMDR Cable to the SMDR Provider Card.....................................51
Using a Y-Cable for SMDR .................................................................52
Connect the Ethernet Cable(s) ............................................................................52
Connect Power to the Appliance.........................................................................52
AC Appliances .....................................................................................53
DC Appliances .....................................................................................53
(AAA Only) Connect the Modem Line(s)............................................................53
Configure the Card(s) to Connect to the Management Server............................54
Required Information for Out-of-the-Box Configuration.....................54
Initial Card Configuration ....................................................................54
Licensing Additional Spans..................................................................57
Changing the Span Type ......................................................................57
Specify the Management Server TCP/IP Port.....................................................59
Changing the Enable Mode Timeout..................................................................60
Step 3: ETM®System Configuration 61
Configuring the ETM®System.........................................................................................61

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7
Overview of Terms.............................................................................................61
System Configuration Steps................................................................................61
Start the Applications and Connect to the Server..............................................................63
Start the Client and Server..................................................................................63
How to Start the Applications ..............................................................63
How to Start Multiple Application Instances .......................................64
Define an ETM Server Object in the ETM®System Console ............................66
Log in to the ETM®Server.................................................................................67
Authorize Cards to Connect to the ETM Server.................................................68
Troubleshooting System Communication...........................................................71
Completing Card Configuration........................................................................................72
Creating an Appliance ........................................................................................72
Moving Cards to Appliances................................................................73
Single or Multi-Card Configuration?..................................................................74
Single Card Configuration....................................................................74
Multi-Card Configuration.....................................................................74
Card Configuration Settings ...............................................................................75
Card Software Installation ..................................................................................79
Important Information about Installing Card Software ........................80
Installing Card Software.......................................................................80
SIP Appliances Only ............................................................................82
Configuring Telco Spans ..................................................................................................83
How These Instructions are Organized...............................................................83
Single or Multi-Span Configuration?.................................................................83
Single Span Configuration ...................................................................83
Multi-Span Configuration ....................................................................83
General Tab ........................................................................................................84
Preferences Tab ..................................................................................................85
Firewall Tab........................................................................................................86
Telephony Tab....................................................................................................88
Channel Map Tab ...............................................................................................89
Global Line Settings Tab......................................................................96
H.323 Specific Settings.......................................................................................98
VoIP Tab ..............................................................................................98
Network Tab.......................................................................................100
Specifying PN/URI Precedence..........................................................105
Removing an Unused TDM Span in the ETM®1090 Appliance .......105
E1-Specific Span Settings.................................................................................107
T1-Specific Span Settings.................................................................................109
PRI-Specific Span Settings...............................................................................112
SS7 Signaling Link-Specific Span Settings......................................................115
Fully Associated Signaling Links.......................................................115
Dedicated SS7 Signaling Link Cards .................................................116
Importing Span Configuration..........................................................................118
Installing Dialing Plans.....................................................................................119
Defining Dialing Plans .......................................................................119
Installing Dialing Plans on a Span......................................................119
Configuring Switches......................................................................................................121
Creating a Switch..............................................................................................121
Moving a Span to a Switch...............................................................................122

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Configuring a Switch for SMDR......................................................................123
Outbound SMDR for Monitored Channels.........................................123
Call Recorder Protected Extensions ...................................................123
Recording SMDR for Station-side CDR Reporting ...........................123
CDR Parse Files .................................................................................124
Extracting Access Codes ....................................................................124
Supplying SMDR Processing Information.........................................124
Extracting Access Codes from SMDR ...............................................127
Converting Internal Extensions from SMDR into Fully Qualified
Numbers .............................................................................................128
SMDR Extension Conversion Example .............................................129
Protected Extensions ..........................................................................130
Defining NFAS Groups ....................................................................................131
Defining SS7 Groups........................................................................................134
Configuring AAA Services.............................................................................................138
Naming the AAA Service and Adding a Tool Tip Comment...........................138
Enabling Debug Logging for the AAA Service................................................139
Selecting Message Types for Prompts..............................................................140
Setting AAA Authorization Security Preferences ..............................142
Setting Parameters for AAA Server/Span Communication..............................144
Configuring AAA Server Modems...................................................................146
Importing AAA Server Configuration..............................................................147
Configuring the Call Recorder........................................................................................148
Configuring Management Server Settings ......................................................................148
Authorize Remote Client Connections .............................................................148
Associate a Report Server with the ETM®Server ............................................150
Specify the Path to the Oracle Client Tools......................................................152
Importing the City/State Data...........................................................................153
Where to Go From Here ...................................................................................154
Step 4: Telephony Service Cutover 155
Performing Telephony Service Cutover..........................................................................155
Creating a Telephony Service Cutover Plan.....................................................155
Suggested TDM Cutover Plan............................................................156
Connecting the Telco Cable(s) ...........................................................156
Placing Digital Spans Inline ...............................................................158
Post-Cutover Verification.................................................................................158
Verifying ETM®1090/2100/3200 Appliance Operation....................159
Verifying ETM®1012/1024 Appliance Operation.............................160
Bypassing TDM Appliances.............................................................................161
Viewing the Diagnostic Log.............................................................................162
Monitoring Calls in Real Time.........................................................................164
Where to Go From Here..................................................................................................165
Appendix A: Appliance Technical Specifications, Connectors, and Pinouts 167
Knowledge Base .............................................................................................................167
Model 1012/1024 Appliance Specs.................................................................................167
Technical Specifications...................................................................................167

Contents
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9
Connectors and Pinouts ....................................................................................169
ETM®1012/1024 Appliance Telephone Network Connector
Pinouts................................................................................................170
ETM®1012/1024 Appliance CPE Connector Pinout.........................171
Model 1050 (AAA) Appliance........................................................................................172
Technical Specifications...................................................................................172
Connectors........................................................................................................173
10/100 Base-T Ethernet Port Pinout...................................................173
ETM®1050 Appliance Serial Port Pinout..........................................174
ETM®1050 Appliance Modem Port Pinout.......................................174
Model 1060 Appliance....................................................................................................175
ETM®1060 Hardware Specifications...............................................................175
Appliance Connectors.......................................................................................176
Model 1090 Appliance....................................................................................................177
Technical Specifications...................................................................................177
ETM®1090 Appliance Connectors and Pinouts...............................................179
Model 2100 and 3200 Appliances...................................................................................180
Technical Specifications...................................................................................180
ETM®2100 and 3200 Appliance Board Sets....................................................183
Controller Card...................................................................................183
Digital Trunk Interface.......................................................................183
ETM®1090, 2100, and 3200 Appliance Connector Pinouts.............................184
10/100 Base-T Ethernet Port Pinout...................................................184
Auxiliary and Console Port Pinout.....................................................184
CO Port Pinout ...................................................................................185
PBX Port Pinout.................................................................................185
Appendix B: Removing and Replacing Appliance Components 187
Removing and Replacing Appliance Components..........................................................187
3200 Appliance Card Insertion Order Important ..............................................187
Basic ESD Precautions .....................................................................................188
Removing and Replacing Cards........................................................................188
Removing a Controller Card...............................................................188
Removing a Digital Trunk Interface...................................................189
Inserting a Digital Trunk Interface .....................................................189
Inserting a Controller Card.................................................................189
Replacing a Controller Card...............................................................190
Removing and Replacing a Power Supply........................................................193
Removing/ Replacing the Fan Unit...................................................................194
Low-Level Maintenance Mode.......................................................................................194
Entering Fail Safe Mode...................................................................................195
Entering Fail Safe Mode from the ASCII Management Interface......195
Entering Fail Safe Mode from a Console Connection........................195
Fail Safe Menu Options....................................................................................196
Appendix C: Span Telco Settings Reference 197
At-a-Glance Reference Table to TDM Span Telco Settings...........................................197

10
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Contents
Appendix D: Database Directories and File Names Reference 201
Directories Created by the Database Creation Script......................................................201
Windows Service Name....................................................................................202
File Names and File Locations .........................................................................202
Appendix E: Appliance Status LEDs 203
LED Descriptions............................................................................................................203
Telco Appliance LEDs......................................................................................204
1060 Appliance LEDs.......................................................................................206
Index 207