Siemens WM14VKH0GC User manual

Washing machine
WM14VKH0GC
en User manual and installation instructions
Register your product on My Siemens and discover
exclusive services and offers.
siemens-home.bsh-group.com/welcome
The future moving in.
Siemens Home Appliances

en
2
Table of contents
Safety...............................................4
General information..........................4
Intended use.....................................4
Restriction on user group.................5
Safe installation ................................5
Safe use ...........................................7
Safe cleaning and maintenance.......9
Preventing material damage ........11
Environmental protection and
saving energy................................11
Disposing of packaging .................11
Save energy and conserve re-
sources...........................................12
Energy saving mode ......................12
Installation and connection..........13
Unpacking the appliance ...............13
Contents of package......................13
Requirements for the installation
location ...........................................14
Removing the transit bolts .............14
Connecting the appliance ..............15
Aligning the appliance....................16
Familiarising yourself with
your appliance...............................18
Appliance .......................................18
Detergent drawer............................19
Controls ..........................................19
Display ...........................................20
Buttons ..........................................23
Programmes..................................25
Accessories...................................31
Before using for the first time ......31
Starting an empty washing cycle ...31
Laundry..........................................32
Preparing the laundry.....................32
Sorting laundry ...............................33
Degrees of soiling ..........................33
Care symbols on the care labels ...33
Detergents and care products......33
Detergent recommendation ...........34
Detergent dosage ..........................34
Basic operation .............................35
Switching on the appliance ............35
Setting a programme .....................35
Adjusting the programme set-
tings................................................36
Loading laundry..............................36
Adding detergent and care
product ...........................................36
Starting the programme .................37
Soaking laundry .............................37
Adding laundry ...............................37
Cancelling the programme ............37
Resuming the programme when
the programme status is Rinse
Hold ................................................37
Unloading the laundry ....................37
Switching off the appliance ............38
Childproof lock..............................38
Activating the childproof lock.........38
Deactivating the childproof lock.....38
Intelligent dosing system .............38
Filling the dispenser .......................38
Dispenser contents ........................39
Basic dosage .................................39
HomeConnect ..............................40
HomeConnect settings..................40
Connecting the appliance to a
WLAN home network (Wi-Fi)
with WPS function ..........................40
Connecting the appliance to a
WLAN home network (Wi-Fi)
without WPS function .....................41

en
3
Connecting your appliance to
the Home Connect app..................42
Connecting the appliance to the
energy manager .............................42
Activating Wi-Fi on the appliance...43
Deactivating Wi-Fi on the appli-
ance................................................43
Software update .............................43
Resetting the appliance network
settings ...........................................43
Remote diagnostics .......................44
Data protection...............................44
Declaration of Conformity...............44
Basic settings................................45
Overview of basic settings .............45
Changing the basic settings ..........45
Cleaning and servicing.................46
Tips on appliance care...................46
Cleaning the drum..........................46
Cleaning the detergent drawer ......46
Descaling........................................48
Cleaning the drain pump................48
Cleaning the water outlet hose
at the siphon...................................50
Clean the water inlet filters. ............51
Troubleshooting............................53
Error code / Fault display / Sig-
nal...................................................53
Malfunctions ...................................55
Noise ..............................................58
Problem with results.......................59
Home Connect problem.................61
Leakage..........................................61
Odours............................................61
Emergency release ........................62
Transportation, storage and
disposal .........................................62
Removing the appliance ................62
Inserting the transit bolts................62
Using the appliance again .............63
Disposing of old appliance ............63
Customer Service..........................64
Product number (E-Nr.) and pro-
duction number (FD) ......................64
Consumption values.....................65
Technical specifications...............65

en Safety
4
Safety
Please read the safety information to ensure that you use the ap-
pliance safely.
General information
You can find general information about this instruction manual
here.
¡Read this instruction manual carefully. Only this will ensure you
use the appliance safely and efficiently.
¡This manual is intended for the installer and the user of the ap-
pliance.
¡Follow the safety instructions and warnings.
¡Keep the instruction manual and the product information safe
for future reference or for the next owner.
¡Check the appliance after unpacking it. Do not connect the ap-
pliance if it has been damaged in transit.
Intended use
Read the information on intended use to ensure that you use the
appliance correctly and safely.
Only use this appliance:
¡According to this installation and instruction manual.
¡For washing machine-washable fabrics and hand-washable wool
in accordance with the care label.
¡With tap water and commercially available detergents and care
products suitable for washing machines.
¡In private households and in enclosed spaces in a domestic en-
vironment.
¡Up to an altitude of max. 4000m above sea level.

Safety en
5
Restriction on user group
Avoid risks to children and vulnerable persons.
This appliance may be used by children aged 8 or over and by
people who have reduced physical, sensory or mental abilities or
inadequate experience and/or knowledge, provided that they are
supervised or have been instructed on how to use the appliance
safely and have understood the resulting dangers.
Children must not play with the appliance.
Cleaning and user maintenance must not be performed by chil-
dren unless they are being supervised.
Keep children under the age of 3 years and pets away from the
appliance.
Safe installation
Take note of the safety instructions when installing the appliance.
WARNING‒Risk of electric shock!
¡Improper installation is dangerous.
▶Connect and operate the appliance only in accordance with
the specifications on the rating plate.
▶Connect the appliance to a power supply with alternating
current only via a properly installed socket with earthing.
▶The protective conductor system of the domestic electrical
installation must be properly installed. The installation must
have a sufficiently large cross section.
▶When using a residual current circuit breaker, only use a
type with the mark.
▶Never equip the appliance with an external switching
device, e.g. a timer or remote control.
▶When the appliance is installed, the mains plug of the
power cord must be freely accessible. If free access is not
possible, an all-pole isolating switch must be installed in the
permanent electrical installation according to the installation
regulations.
▶When installing the appliance, check that the power cable is
not trapped or damaged.

en Safety
6
¡If the insulation of the power cord is damaged, this is danger-
ous.
▶Never let the power cord come into contact with hot appli-
ance parts or heat sources.
▶Never let the power cord come into contact with sharp
points or edges.
▶Never kink, crush or modify the power cord.
WARNING‒Risk of fire!
It is dangerous to use an extended power cord and non-ap-
proved adapters.
▶Do not use extension cables or multiple socket strips.
▶If the power cord is too short, contact Customer Service.
▶Only use adapters approved by the manufacturer.
WARNING‒Risk of injury!
¡The high weight of the appliance may result in injury when lif-
ted.
▶Do not lift the appliance on your own.
¡If this appliance is not correctly installed in a washer-dryer
stack, the installed appliance may fall.
▶Only stack the dryer on a washing machine using the con-
nection kit from the dryer manufacturer . No other installa-
tion method is permitted.
▶Do not install the appliance in a washer-dryer stack if the
dryer manufacturer does not offer a suitable connection kit.
▶Do not install appliances from different manufacturers and
with varying depths and widths in a washer-dryer stack.
▶Do not install a washer-dryer stack on a platform; the appli-
ances may tip over.
WARNING‒Risk of suffocation!
Children may put packaging material over their heads or wrap
themselves up in it and suffocate.
▶Keep packaging material away from children.
▶Do not let children play with packaging material.

Safety en
7
CAUTION‒Risk of injury!
¡The appliance may vibrate or move when in use.
▶Place the appliance on a clean, even, solid surface.
▶Align the appliance using the appliance feet and a spirit
level.
¡If hoses and power cords have been laid incorrectly, this
causes a tripping hazard.
▶Lay hoses and power cords in such a way that there is no
risk of tripping.
¡If the appliance is moved by holding onto protruding compon-
ents, such as the appliance door, the parts may break off.
▶Do not move the appliance by holding onto protruding
parts.
CAUTION‒Risk of cutting!
Touching sharp edges on the appliance may lead to cuts.
▶Do not touch the sharp edges on the appliance.
▶Wear protective gloves when installing and transporting the
appliance.
Safe use
Follow these safety instructions when using the appliance.
WARNING‒Risk of electric shock!
¡If the appliance or the power cord is damaged, this is danger-
ous.
▶Never operate a damaged appliance.
▶Never pull on the power cord to unplug the appliance. Al-
ways unplug the appliance at the mains.
▶If the appliance or the power cord is damaged, immediately
unplug the power cord or switch off the fuse in the fuse box
and turn off the water tap.
▶Call Customer Service. →Page64
▶Repairs to the appliance should only be carried out by
trained specialist staff.
¡An ingress of moisture can cause an electric shock.
▶Only use the appliance in enclosed spaces.

en Safety
8
▶Never expose the appliance to intense heat or humidity.
▶Do not use steam- or high-pressure cleaners, hoses or
sprays to clean the appliance.
WARNING‒Risk of harm to health!
Children can lock themselves in the appliance, thereby putting
their lives at risk.
▶Do not install the appliance behind a door as this may ob-
struct the appliance door or prevent it from opening.
▶With redundant appliances, unplug the power cord. Then
cut through the cord and damage the lock on the appliance
door beyond repair so that the appliance door will no longer
close.
WARNING‒Risk of suffocation!
Children may breathe in or swallow small parts, causing them
to suffocate.
▶Keep small parts away from children.
▶Do not let children play with small parts.
WARNING‒Risk of poisoning!
Detergents and care products may result in poisoning if con-
sumed.
▶If accidentally swallowed, seek medical advice.
▶Keep detergents and care products out of the reach of chil-
dren.
WARNING‒Risk of explosion!
Laundry that has been pretreated with cleaning agents that
contain solvents may cause an explosion in the appliance.
▶Rinse pretreated laundry thoroughly with water before wash-
ing.
CAUTION‒Risk of injury!
¡The worktop may break if you stand on or climb onto the ap-
pliance.
▶Do not stand on or climb onto the appliance.

Safety en
9
¡The appliance may tip over if you sit on or lean against the
open door.
▶Do not sit on or lean against the appliance door.
▶Do not place any objects on the appliance door.
¡Reaching into the drum while it is still turning may cause hand
injuries.
▶Wait for the drum to come to a complete stop before reach-
ing inside.
CAUTION‒Risk of burns!
When washing at high temperatures, the glass in the appli-
ance door becomes hot.
▶Do not touch the appliance door when it is hot.
▶Keep children away from the appliance door when it is hot.
CAUTION‒Risk of scalding!
When you wash at high temperatures, the detergent solution
gets hot.
▶Do not touch the hot detergent solution.
CAUTION‒Risk of chemical burns!
If the detergent drawer is opened, detergent and care
products may spray out from the appliance. Contact with eyes
or skin may cause irritation.
▶Rinse eyes and/or skin thoroughly with clean water if they
come into contact with detergents or care products.
▶If accidentally swallowed, seek medical advice.
▶Keep detergents and care products out of the reach of chil-
dren.
Safe cleaning and maintenance
Take note of the safety instructions when cleaning and performing
maintenance work on the appliance.
WARNING‒Risk of electric shock!
¡Improper repairs are dangerous.
▶Repairs to the appliance should only be carried out by
trained specialist staff.

en Safety
10
▶Only use genuine spare parts when repairing the appliance.
▶If the power cord of this appliance is damaged, it must be
replaced by the manufacturer, the manufacturer's Customer
Service or a similarly qualified person in order to prevent
any risk.
¡An ingress of moisture can cause an electric shock.
▶Do not use steam- or high-pressure cleaners, hoses or
sprays to clean the appliance.
WARNING‒Risk of injury!
The use of non-original spare parts and non-original accessor-
ies is dangerous.
▶Only use the manufacturer's original spare parts and ori-
ginal accessories.
WARNING‒Risk of poisoning!
Poisonous fumes may be given off if you use cleaning agents
that contain solvents.
▶Do not use cleaning agents that contain solvents.

Preventing material damage en
11
Preventing material damage
Preventing material dam-
age
Follow these instructions to avoid ma-
terial damage and damage to the ap-
pliance.
ATTENTION!
¡The functionality of the appliance
may be impaired if you use the
wrong quantity of fabric softener,
detergent, care product or clean-
ing agent.
▶Follow the dosage recommend-
ations from the manufacturer.
¡Exceeding the maximum load ca-
pacity impairs the function of the
appliance.
▶Observe the maximum load ca-
pacity →Page25 for each pro-
gramme and do not exceed it.
¡The appliance is secured for trans-
portation using transit bolts. Transit
bolts which have not been re-
moved may result in material dam-
age and damage to the appliance.
▶Before starting up the appliance,
remove the transit bolts com-
pletely and keep them in a safe
place.
▶Before transport, fit the transit
bolts fully in order to prevent
damage in transit.
¡If the water pressure is too high or
too low, this may impair function-
ing of the appliance.
▶Make sure that the water pres-
sure in the water supply system
is min. 100kPa (1bar) and
max. 1000kPa (10bar).
▶If the water pressure exceeds
the maximum value specified, a
pressure-reducing valve must be
installed between the drinking
water connection and the hose
set of the appliance.
¡Modified or damaged water hoses
may result in material damage and
damage to the appliance.
▶Never kink, crush, modify or cut
through water hoses.
▶Only use the water hoses sup-
plied with the appliance or genu-
ine spare hoses.
▶Never re-use water hoses that
have been used before.
¡Unsuitable cleaning products may
damage the surfaces of the appli-
ance.
▶Do not use harsh or abrasive
detergents.
▶Do not use cleaning products
with a high alcohol content.
▶Do not use hard scouring pads
or cleaning sponges.
▶Clean the appliance with nothing
but water and a soft, damp
cloth.
▶Remove all detergent residue,
spray residue or other residues
immediately if they come into
contact with the appliance.
Environmental protection and saving energy
Environmental protection
and saving energy
Help protect the environment by us-
ing your appliance in a way that con-
serves resources and by disposing of
reusable materials properly.
Disposing of packaging
The packaging materials are environ-
mentally compatible and can be re-
cycled.
▶Sort the individual components by
type and dispose of them separ-
ately.
Information about current disposal
methods are available from your
specialist dealer or local authority.

en Environmental protection and saving energy
12
Save energy and conserve re-
sources
If you follow these instructions, your
appliance will use less electricity and
less water.
Choose programmes with low tem-
peratures and longer wash times and
use maximum load capacity
→Page25.
Energy consumption and water
consumption is most efficient.
Use the economy programme set-
tings.
If you adjust the programme set-
tings for a programme, the display
shows the expected consumption.
Add →Page34 detergent based on
the laundry's degree of soiling.
For light to normal soiling, a smal-
ler amount of detergent is suffi-
cient. Observe the dosage recom-
mendation from the detergent
manufacturer.
Reduce the washing temperature for
lightly and normally soiled laundry.
At low temperatures, the appliance
consumes less energy. For light to
normal soiling, lower temperatures
than indicated on the care label
are also sufficient.
Set the maximum spin speed if you
want to dry the laundry in a tumble
dryer afterwards.
The drier the laundry, the shorter
the programme duration when dry-
ing which, in turn, reduces energy
consumption. A higher spin speed
reduces the residual moisture in
the laundry and increases the
volume of the spin noise.
Wash the laundry without prewash.
Washing with prewash increases
the programme duration and in-
creases energy and water con-
sumption.
The appliance has a continuous
automatic load adjustment function.
Depending on the type of fabric
and load capacity, the continuous
automatic load adjustment func-
tion optimally adjusts the water
consumption and programme dur-
ation.
The appliance comes with an Aqua-
Sensor.
During the rinse cycle, the Aqua-
Sensor checks the degree of tur-
bidity of the rinsing water, and ad-
justs the duration and number of
rinse cycles accordingly.
Energy saving mode
If you do not use the appliance for an
extended period, it automatically
switches to energy-saving mode. All
displays go out and Start/ Reload
flashes.
Energy-saving mode ends when you
use the appliance again, e.g. if you
open or close the door.
If you do not use the appliance for an
extended period, the appliance
switches off automatically.

Installation and connection en
13
Installation and connection
Installation and connec-
tion
You can find out where and how best
to install your appliance here. You
will also learn how to connect the ap-
pliance to the water and power sup-
ply.
Unpacking the appliance
1. Remove any packaging and pro-
tective covers completely from the
appliance.
2. Check the appliance for visible
damage.
3. ATTENTION! Objects remaining in
the drum that are not designed for
operation with the appliance may
cause material damage and dam-
age to the appliance.
▶Remove these objects, along with
all supplied accessories, from the
drum before starting the appliance.
Open the door and remove the ac-
cessory from the drum.
Contents of package
After unpacking all parts, check for any damage in transit and completeness of
the delivery.
1 2 3
4
1
Washing machine
2
Accompanying documents

en Installation and connection
14
3
Water inlet hose
4
Cover caps
Requirements for the installation
location
The appliance may "wander" when it
spins. Observe the instructions for
the installation location.
Note:Please read the safety informa-
tion →Page4 to ensure that you use
the appliance safely.
WARNING
Risk of electric shock!
The appliance contains live parts.
Touching live parts is dangerous.
▶Do not operate the appliance
without a cover cap.
WARNING
Risk of injury!
When using the appliance on a base,
the appliance may tip over.
▶Always secure the feet of the appli-
ance to a base using the manufac-
turer's fixing brackets →Page31
before using the appliance for the
first time.
ATTENTION!
¡If the appliance is installed in
areas exposed to frost or out-
doors, frozen residual water may
damage the appliance and frozen
hoses may crack or split.
▶Do not install or operate this ap-
pliance anywhere that is liable to
experience frost and/or out-
doors.
¡The appliance underwent a func-
tion test before leaving the factory
and may, therefore, contain resid-
ual water. This residual water may
leak out if the appliance is tilted at
an angle greater than 40°.
▶Tilt the appliance carefully.
Installation location Requirements
On a base Secure the appliance
with fixing brackets
→Page31.
On a wooden joist
floor
Place the appliance
on a water-resistant
wooden board which
is screwed tightly to
the floor. The wooden
board should be at
least 30 mm thick.
In a kitchen unit ¡A niche width of
60 cm is required.
¡Only install the ap-
pliance under-
neath a continuous
worktop that is se-
curely connected
to adjacent cabin-
ets.
On a wall Do not trap the hoses
between the wall and
the appliance.
Removing the transit bolts
The appliance is secured for trans-
portation using transit bolts on the
rear of the appliance.
Notes
¡Please read the safety information
→Page4 to ensure that you use
the appliance safely.
¡Keep the transit bolts, screws and
sleeves in a safe place for future
transport →Page62.
1. Pull the hoses out of the holders.

Installation and connection en
15
2. Unscrew and remove all four
screws for the transit bolts with a
WAF 13 wrench.
1
2
3. Pull the power cord out of the
holder.
4. Remove the four sleeves.
5. Put on the four cover caps.
6. Press down on the four cover
caps.
Connecting the appliance
Connect your appliance to the power
supply, water inlet and water outlet.
Connecting the water inlet hose
Note:Please read the safety informa-
tion →Page4 to ensure that you use
the appliance safely.

en Installation and connection
16
1. Connect the water inlet hose.
2
1
2. Connect the water inlet hose to a
tap (26.4mm=3/4").
¾˝
min.
10 mm
3. Open the water tap carefully and
check that the connection points
are tight.
Water outlet connection types
This information is intended to help
you to connect this appliance to the
water outlet.
Note:Please read the safety informa-
tion →Page4 to ensure that you use
the appliance safely.
ATTENTION!
When draining, the water outlet hose
is subject to water pressure and may
come loose from the installed con-
nection point.
▶Secure the water outlet hose
against unintentional loosening.
Drainage into a si-
phon.
Secure the connec-
tion point with a (24–
40 mm) hose clamp.
Drainage into a wash
basin.
Fix and secure the wa-
ter outlet hose with an
elbow →Page31.
Drainage into a plastic
pipe with rubber
sleeve or into a gully.
Fix and secure the wa-
ter outlet hose with an
elbow →Page31.
Connecting the appliance to the
electricity supply
Note:Please read the safety informa-
tion →Page4 to ensure that you use
the appliance safely.
1. Insert the mains plug of the appli-
ance's power cable in a socket
nearby.
The connection details of the appli-
ance can be found under Tech-
nical data →Page65.
2. Check the mains plug is inserted
properly.
Aligning the appliance
In order to reduce noise and vibra-
tion and to prevent the appliance
from moving, align the appliance cor-
rectly.
Note:Please read the safety informa-
tion →Page4 to ensure that you use
the appliance safely.
1. Loosen the lock nuts using a WAF
17 wrench by turning it in a clock-
wise direction.

Installation and connection en
17
2. To align the appliance, turn the ap-
pliance feet. Check that the appli-
ance is level using a spirit level.
All appliance feet must stand firmly
on the ground.
3. Screw the lock nuts tightly against
the housing using a WAF 17
wrench.
In doing so, hold the foot tight and
do not adjust its height.

en Familiarising yourself with your appliance
18
Familiarising yourself with your appliance
Familiarising yourself with your appliance
Familiarise yourself with the parts of your appliance.
Appliance
You can find an overview of the parts of your appliance here.
1
2
46 35
7
7
On certain models, specific details such as the colour and shape may differ
from those pictured.
1
Maintenance flap for the drain pump
→Page48
2
Door
3
Detergent drawer →Page19
4
Controls →Page19
5
Water outlet hose →Page16
6
Power cord →Page16
7
Transit bolts →Page14

Familiarising yourself with your appliance en
19
Detergent drawer
Below is an overview of the structure
of the detergent drawer.
2 31
1
Manual dosing compartment
2
/ : Dispenser for fabric softener
or detergent
3
: Dispenser for detergent
Controls
The controls are used to configure all functions of your appliance and to obtain
information about the operating status.
3
2 4
1 1
3
1
Programmes →Page25
2
Programme selector →Page35
3
Buttons →Page23
4
Display →Page20

en Display
20
Display
Display
The display shows the current settings, options or relevant information.
Display Designation Description
0:40 1Programme duration/
programme time re-
maining
Approximate expected programme duration or pro-
gramme time remaining.
10h 1"Ready in" time The programme end has been set and the remaining
number of hours is displayed.
→"Buttons", Page23
9 kg 1Recommended load The maximum load capacity for the selected pro-
gramme in kg.
⁠ - 1400 Spin speed Set spin speed in rpm.
→"Buttons", Page23
0 = No final spin, only draining
⁠ : Rinse Hold, no draining
⁠ – 90 Temperature Set temperature in °C.
→"Buttons", Page23
⁠ (cold)
⁠ Prewash Programme status
⁠ Wash Programme status
⁠ Rinse Programme status
⁠ Spin Programme status
-P- Pause Programme status
1Example