Smart Technologies SMART Meeting Pro 3.1 SP1 Service manual

SMARTMeetingPro™
3.1SP1
Windows® operating systems
System administrator’s guide
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Trademark notice
SMARTMeetingPro, Bridgit, SMARTDocumentCamera, SMARTBoard, SMARTInk, the SMART logo, smarttech and all SMART taglines are trademarks or registered
trademarks of SMARTTechnologiesULC in the U.S. and/or other countries. Microsoft, Windows, Lync, DirectX, VisualStudio, InternetExplorer, Aero, MSDN,
WindowsServer, Outlook, PowerShell and Active Directory are either registered trademarks or trademarks of Microsoft Corporation in the U.S. and/or other countries. All
other third-party product and company names may be trademarks of their respective owners.
Copyright notice
© 2012SMARTTechnologiesULC. All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system or translated
into any language in any form by any means without the prior written consent of SMARTTechnologiesULC. Information in this manual is subject to change without notice
and does not represent a commitment on the part of SMART.
This product and/or use thereof covered by one or more of the following U.S. patents.
www.smarttech.com/patents
11/2012

Installation overview
SMARTMeetingPro™ with Bridgit® integration
Task Reference
Select the installation components and ensure your computers meet the
minimum requirements.
page 2
Customize the installation packages using SMARTInstallManager.
OR
Customize the installation packages using a third-party tool.
page 15
OR
page 23
Deploy the installation packages. page 25
Configure SMARTMeetingPro software after installation (if required). page 35
SMART Meeting Pro connector for Lync®
Task Reference
Select the installation components and ensure your computers meet the
minimum requirements.
page 2
Customize the installation packages using SMARTInstallManager.
OR
Customize the installation packages using a third-party tool.
page 15
OR
page 23
Deploy the installation packages. page 25
Configure SMARTMeetingPro software after installation (if required) page 35
Configure the software components of Remote Ink by SMART after
installation (required).
page 41
N O T E
Please send any feedback on this guide to [e-mail].
i

Contents
Installation overview i
SMARTMeetingPro™ with Bridgit® integration i
SMART Meeting Pro connector for Lync® i
Chapter 1: Getting started 1
Selecting an installation component 2
SMARTMeetingPro with Bridgit integration 6
SMART Meeting Pro connector for Lync 8
Remote Ink client 10
Remote Ink service 12
Language files 13
Chapter 2: Customizing installation packages 15
Using SMARTInstallManager 15
Using third-party tools 23
Chapter 3: Deploying the software 25
Deploying installation packages 26
Using the command line interface 29
Using third-party imaging or remote management software 33
Chapter 4: Configuring SMARTMeetingPro software 35
Activating SMARTMeetingPro software after installation 35
Adding a unique e-mail address to each computer after installation 37
Orienting your SMARTBoard interactive whiteboards after installation 38
Chapter 5: Configuring Remote Ink software 41
About Remote Ink service 42
Configuring base address and DNS values for Remote Ink service 43
Configuring how Remote Ink client connects to Remote Ink service 44
Configuring event logging and meeting cleanup in Remote Ink service 50
Starting Remote Ink service 53
Chapter 6: Configuring Microsoft Exchange settings 55
Accessing administrator settings 55
Configuring settings 56
Configuring advanced settings 58
Checking registry values 59
Configuring e-mail settings 60
iii

Chapter 7: Updating the software 63
Using a Windows Installer update installation package (MSI file) 63
Chapter 8: Removing the software 65
Using the command line interface 65
Using third-party imaging or remote management software 70
Appendix A: Windows Installer properties and parameters 73
Properties 73
Parameters 80
Appendix B: Language files and codes 81
Installation language files and codes 81
Language packs 82
Appendix C: Microsoft Exchange Server polling intervals 83
Index 85
C O N T E N T S
iv

Chapter 1: Getting started
Selecting an installation component 2
SMARTMeetingPro with Bridgit integration 6
Computer requirements 6
For all systems 6
For one- or two-display systems 6
For three- to eight-display systems 6
For nine- to 16-display systems 6
Installation packages and supporting files 7
Third-party installation packages 7
SMART software installation packages 7
SMART Meeting Pro connector for Lync 8
Computer requirements 8
For all systems 8
For one- or two-display systems 8
For three- to four-display systems 8
Installation packages and supporting files 9
Third-party installation packages 9
SMART software installation packages 10
Remote Ink client 10
Computer requirements 10
Installation package and supporting file 11
Third-party installation package 11
SMART software installation package 11
Remote Ink service 12
Computer requirements 12
Installation package and supporting file 12
Third-party installation package 12
SMART software installation package 13
Language files 13
This guide explains how to customize and deploy SMARTMeetingPro software. This guide also
explains how to customize and deploy the client and server software components of Remote Ink by
SMART.
Chapter 1
1

This guide is intended for IT administrators and others experienced with customizing, deploying and
administering Windows® software in a networked environment. To use this guide, you must
lKnow IT terminology such as “registry” and “domain controller”
lKnow how to complete basic administrative tasks in Windows operating systems such as
modifying the registry
lHave administrative privileges and access to servers
lHave Internet access
I M P OR T A N T
lYou must run the commands documented in this guide in an Administrator Command Prompt
window. To open an Administrator Command Prompt window, right-click the Command
Prompt icon, and then select Run as Administrator.
lYou must follow the manufacturer’s configuration instructions for Microsoft®Lync software if
you choose to enable the SMART Meeting Pro connector for Lync collaboration option.
Selecting an installation component
The following table provides information on the different installation components that are available
with SMARTMeetingPro software and Remote Ink by SMART.
Installation components Purpose Typical location
SMARTMeetingPro
software with Bridgit
software integration enabled
Enables remote and local teams
to collaborate in real time using
SMARTMeetingPro software in
conjunction with Bridgit
conferencing software.
Meeting room computer
SMARTMeetingPro
software with SMART
Meeting Pro connector for
Lync enabled and Remote
Ink client.
Enables remote and local teams
to collaborate in real time using
SMARTMeetingPro software in
conjunction Lync 2010 software.
Meeting room computer
Remote Ink client Enables remote participants who
don’t have SMARTMeetingPro
software installed on their
computer to collaborate with other
meeting participants who use
SMARTMeetingPro software
with SMART Meeting Pro
connector for Lync enabled.
Remote meeting participant’s
laptop or desktop computer
C H A P T E R 1
Getting started
2

Installation components Purpose Typical location
Remote Ink service Enables the room computer of the
meeting participant who’s sharing
his or her desktop to receive
digital ink data from Remote Ink
clients.
Computer with a network
connection to computers hosting
Remote Ink client software
N O T E
You can also deploy SMARTMeetingPro software without enabling a collaboration option (see
Customizing the SMARTMeetingPro installation package on page 18).
gTo install SMARTMeetingPro software with Bridgit software integration enabled
1. Ensure your computers meet the minimum software and hardware requirements (see
Computer requirements on page 6).
2. Download the SMARTProductDrivers and SMARTMeetingPro software installation
packages. For more information on the required installation packages (including third-party
installation packages), see Installation packages and supporting files on page 7.
3. Customize the SMARTMeetingPro software installation packages, including selecting Bridgit
software integration option (see Using SMARTInstallManager on page 16 and Using
third-party tools on page 23).
4. Deploy the installation packages (see Deploying the software on page 25).
5. Configure SMARTMeetingPro software after deployment if required (see Configuring
SMARTMeetingPro software on page 35).
C H A P T E R 1
Getting started
3

gTo install SMARTMeetingPro software with SMART Meeting Pro connector for Lync
enabled and Remote Ink client
I M P OR T A N T
You must deploy and configure Lync client software on the computer that will host
SMARTMeetingPro software with the SMART Meeting Pro connector for Lync enabled before you
deploy SMARTMeetingPro software.
The Lync client must be Lync 2010 full client (as opposed to Lync 2010 Attendee or Lync Web App)
with a connection to a Lync Server 2010 application.
1. Ensure your computers meet the minimum software and hardware requirements (see
Computer requirements on page 8).
2. Download the SMARTProductDrivers and SMARTMeetingPro software installation
packages. For more information on the required installation packages (including third-party
installation packages), see Installation packages and supporting files on page 9.
3. Customize the installation packages, including selecting the SMART Meeting Pro connector
for Lync collaboration option (see Using SMARTInstallManager on page 16 and Using
third-party tools on page 23).
4. Download Remote Ink client installation packages. For more information on the required
installation packages (including third--party installation packages), see Installation packages
and supporting files on page 9.
5. Deploy the installation packages (see Deploying the software on page 25).
6. Configure SMARTMeetingPro software after deployment if required (see Configuring
SMARTMeetingPro software on page 35).
7. Configure Remote Ink client (see Configuring Remote Ink software on page 41).
C H A P T E R 1
Getting started
4

gTo install Remote Ink client
I M P OR T A N T
You must deploy and configure Lync client software on the computer that will host Remote Ink
client, before you deploy Remote Ink client.
The Lync client must be Lync 2010 full client (as opposed to Lync 2010 Attendee or Lync Web App)
with a connection to a Lync Server 2010 application.
1. Ensure your computers meet the minimum software and hardware requirements (see
Computer requirements on page 10).
2. Download the Remote Ink client installation packages. For more information on the required
installation packages (including third--party installation packages), see Installation package and
supporting file on page 11.
3. Deploy the installation packages (see Deploying the software on page 25).
4. Configure Remote Ink client (see Configuring Remote Ink software on page 41).
gTo install Remote Ink service
1. Ensure your computers meet the minimum software and hardware requirements (see
Computer requirements on page 12).
2. Download and deploy the Remote Ink service installation packages. For more information on
the required installation packages (including third--party installation packages), see Installation
package and supporting file on page 12.
3. Deploy the Remote Ink service installation packages (see Deploying the software on page 25).
4. Configure and start Remote Ink service (see Configuring Remote Ink software on page 41).
I M P OR T A N T
Configure Remote Ink service before you start the service.
C H A P T E R 1
Getting started
5

SMARTMeetingPro with Bridgit integration
Before you install SMARTMeetingPro software with Bridgit integration enabled, ensure your
computers meet the minimum requirements defined in this section. This section also provides
information on the installation packages and supporting files required for this installation option.
Computer requirements
For all systems
l1 GB of free hard disk space for minimum installation (additional free space required during
installation)
l1024 x 768 screen resolution (or higher)
l10 Mbps network connection (100 Mbps recommended) supporting TCP/IP
lMicrosoft .NET Framework 4 Full (not Client)
lMicrosoftVisualStudio® Tools for Office
For one- or two-display systems
lWindows® XP SP3, Windows 7 or Windows 8 operating systems
l2 GHz dual-core processor or faster (quad-core recommended)
l1 GB of RAM for Windows XP or 2 GB of RAM for Windows 7 or Windows 8 (4 GB
recommended)
lDiscrete 128 MB VRAM and support for DirectX® 9 technology
For three- to eight-display systems
lWindows XP SP3, Windows 7 or Windows 8 operating systems
l2 GHz dual-core processor or faster (quad-core recommended)
l3 GB of RAM for Windows XP or 4 GB of RAM for Windows 7 or Windows 8
lDiscrete 128 MB VRAM and support for DirectX 9 technology
For nine- to 16-display systems
lWindows 7 or Windows 8 (64-bit) operating systems (disabling advanced Aero® theme
recommended)
l3 GHz dual-core processor or faster (quad-core recommended)
l8 GB of RAM or more
lDiscrete 256 MB VRAM and support for DirectX 9 technology
C H A P T E R 1
Getting started
6

Installation packages and supporting files
The following installation packages (also known as MSI files) and supporting files are required to
install and configure SMARTMeetingPro software with Bridgit integration enabled.
Save the packages in a location on your network that’s accessible to all the computers on which you
plan to install the software.
Third-party installation packages
The following third-party installation packages are contained in the SMARTMeetingPro software .zip
file available from smarttech.com/administratordownloads. The installation packages are located in
folders in the .zip file.
T I P
You can also download these third-party installation packages from microsoft.com/downloads.
Installation package File name
Microsoft .NET Framework 4
(Standalone Installer)
dotNetFx40_Full_x86_x64.exe
MicrosoftVisualStudioTools for Office
for 32-bit computers
vstor40_x86.exe
MicrosoftVisualStudio Tools for Office
for 64-bit computers
vstor40_x64.exe
N O T E
You can run the dotNetFx40_Full_x86_x64.exe file to install all required Microsoft .NET
Framework prerequisites and the Microsoft .NET Framework 4 Full files. However, SMART
recommends that you download the latest version of the Microsoft .NET Framework files from the
Microsoft website. For information on deploying the Microsoft .NET Framework, refer to the .NET
Framework Deployment Guide for Administrators on the MSDN® website
(msdn.microsoft.com/en-us/library/ee390831.aspx).
SMART software installation packages
Download the .zip files containing these installation packages from
smarttech.com/administratordownloads.
Installation package File name
SMARTProductDrivers SMART Product Drivers Installer.msi
SMARTMeetingPro software SMART Meeting Pro.msi
C H A P T E R 1
Getting started
7

SMART Meeting Pro connector for Lync
Before you install SMARTMeetingPro software with SMART Meeting Pro connector for Lync
collaboration option enabled, ensure your computers meet the minimum requirements defined in this
section. This section also provides information on the installation packages and supporting files
required for this installation option.
Computer requirements
I M P OR T A N T
SMART Meeting Pro connector for Lync software supports systems that have a maximum of four
displays.
For all systems
l1 GB of free hard disk space for minimum installation (additional free space required during
installation)
l1024 x 768 screen resolution (or higher)
l10 Mbps network connection (100 Mbps recommended) supporting TCP/IP
lDiscrete 256 MB VRAM and support for DirectX 9 technology
lMicrosoft .NET Framework 4 Full (not Client)
lMicrosoftVisualStudio Tools for Office
lMicrosoftLync 2010 (full client as opposed to Lync 2010 Attendee or Lync Web App)
lRemote Ink client software and Lync SDK redistributable installed
lInternetExplorer® 6 or later
For one- or two-display systems
lWindows XP SP3, Windows 7 or Windows 8 operating systems
l2 GHz dual-core processor or faster (quad-core recommended)
l1 GB of RAM for Windows XP or 2 GB of RAM for Windows 7 (4 GB recommended)
For three- to four-display systems
lWindows XP SP3, Windows 7 or Windows 8 operating systems (disabling Advanced Aero
theme recommended)
l3 GHz dual-core processor or faster (quad-core recommended)
l4 GB of RAM or more
C H A P T E R 1
Getting started
8

N O T E S
lYou must enable SMARTMeetingPro software integration with Microsoft Exchange to use
the scheduled meeting integration feature in SMARTMeetingPro software.
lUsers must be authenticated on a trusted domain with access to a computer hosting Remote
Ink service.
Installation packages and supporting files
The following installation packages (also known as MSI files) and supporting files are required to
install and configure SMART Meeting Pro connector for Lync.
Save the packages in a location on your network that’s accessible to all computers on which you plan
to install the software.
Third-party installation packages
The following third-party installation packages are contained in the SMARTMeetingPro software .zip
file available from smarttech.com/administratordownloads. The installation packages are located in
folders in the .zip file.
T I P
You can also download these third-party installation packages from microsoft.com/downloads.
Installation package File name
Microsoft .NET Framework 4
(Standalone Installer)
dotNetFx40_Full_x86_x64.exe
MicrosoftVisualStudio Tools for Office
for 32-bit computers
vstor40_x86.exe
MicrosoftVisualStudio Tools for Office
for 64-bit computers
vstor40_x64.exe
N O T E
You can run the dotNetFx40_Full_x86_x64.exe file to install all required Microsoft .NET
Framework prerequisites and the Microsoft .NET Framework 4 Full files. However, SMART
recommends that you download the latest version of the Microsoft .NET Framework files from the
Microsoft website. For information on deploying the Microsoft .NET Framework, refer to the .NET
Framework Deployment Guide for Administrators on the MSDN website
(msdn.microsoft.com/en-us/library/ee390831.aspx).
C H A P T E R 1
Getting started
9

SMART software installation packages
Download the .zip files containing these installation packages from
smarttech.com/administratordownloads.
N O T E
The Remote Ink.zip file includes the Lync 2010 SDK runtime installation program
(LyncSdkRedist.msi).
Installation package File name
SMARTProductDrivers SMART Product Drivers Installer.msi
SMARTMeetingPro software SMART Meeting Pro.msi
Remote Ink client SMART Remote Ink.msi
Remote Ink client
Before you install Remote Ink client software, ensure your computers meet the minimum
requirements defined in this section. This section also provides information on the installation
packages and supporting files required for this installation option.
Computer requirements
lWindows XP SP3 or Windows 7 operating systems (see the Lync 2010 and the Online Meeting
Add-in for Microsoft Lync 2010 System Requirements web page for minimum hardware
requirements)
l10 MB of free hard disk space
l1024 x 768 screen resolution (or higher)
lMicrosoft Lync 2010 (full client as opposed to Lync 2010 Attendee or Lync Web App)
lRemote Ink client software and Lync SDK redistributable installed
lMicrosoft .NET Framework 4 Full (not Client)
lVPN access to Remote Ink service or connection through a secure WAN if connecting to
Remote Ink service from outside of a corporate network
N O T E
Users must be authenticated on a trusted domain with access to the computer hosting Remote Ink
service.
C H A P T E R 1
Getting started
10

Installation package and supporting file
The following installation package (also known as an MSI file) and supporting file are required to
install and configure Remote Ink client software.
Save the package in a location on your network that’s accessible to the computer on which you plan
to install the software.
Third-party installation package
The following third-party installation package is contained in the Remote Ink .zip file available from
smarttech.com/administratordownloads. The installation package is located in a folder in the .zip file.
T I P
You can also download this third-party installation package from microsoft.com/downloads.
Installation package File name
Microsoft .NET Framework 4
(Standalone Installer)
dotNetFx40_Full_x86_x64.exe
N O T E
You can run the dotNetFx40_Full_x86_x64.exe file to install all required Microsoft .NET
Framework prerequisites and the Microsoft .NET Framework 4 Full files. However, SMART
recommends that you download the latest version of the Microsoft .NET Framework files from the
Microsoft website. For information on deploying the Microsoft .NET Framework, refer to the .NET
Framework Deployment Guide for Administrators on the MSDN website
(msdn.microsoft.com/en-us/library/ee390831.aspx).
SMART software installation package
Download the .zip file containing this installation package from
smarttech.com/administratordownloads.
N O T E
The Remote Ink .zip file includes the Lync 2010 SDK runtime installation program
(LyncSdkRedist.msi).
Installation package File name
Remote Ink client SMART Remote Ink.msi
C H A P T E R 1
Getting started
11

Remote Ink service
Before you install Remote Ink service, ensure your computers meet the minimum requirements
defined in this section. This section also provides information on the installation packages and
supporting files required for this installation option.
Computer requirements
I M P OR T A N T
Remote Ink service software is not configured for use on untrusted networks such as the Internet.
lWindows Server® 2008 R2 SP1 (see the Installing Windows Server 2008 R2 web page for
minimum hardware requirements)
l2 GB of RAM
l10 GB of free hard disk space
lMicrosoft .NET Framework 4 Full (not Client)
l10 Mbps wired network connection (1 Gbps wired network is recommended)
lRemote Ink service software at a central site on a dedicated physical or virtual server
Installation package and supporting file
The following installation package (also known as an MSI file) and supporting file are required to
install and configure Remote Ink service software.
Save the package in a location on your network that’s accessible to the computer on which you plan
to install the software.
Third-party installation package
The following third-party installation package is contained in the Remote Ink .zip file available from
smarttech.com/administratordownloads. The installation package is located in a folder in the .zip file.
T I P
You can also download this third-party installation package from microsoft.com/downloads.
Installation package File name
Microsoft .NET framework 4 (Standalone
Installer)
dotNetFx40_Full_x86_x64.exe
C H A P T E R 1
Getting started
12

N O T E
You can run the dotNetFx40_Full_x86_x64.exe file to install all required Microsoft .NET
Framework prerequisites and the Microsoft .NET framework 4 Full files. However, SMART
recommends that you download the latest version of the Microsoft .NET Framework files from the
Microsoft website. For information on deploying the Microsoft .NET Framework, refer to the .NET
Framework Deployment Guide for Administrators on the MSDN website
(msdn.microsoft.com/en-us/library/ee390831.aspx).
SMART software installation package
Download the .zip file containing this installation package from
smarttech.com/administratordownloads.
Installation package File name
Remote Ink service Remote Ink Service.msi
Language files
If you plan to deploy the installation packages in a language other than English (U.S.), ensure the
corresponding MST file for the language is in the same folder as the MSI file (see Installation
language files and codes on page 81).
Similarly, if you want users to be able to view and use the software in a language other than English,
you must download and install the appropriate language pack (see Language packs on page 82).
These language packs are located in the Language folder in the Support folder of the .zip file.
I M P OR T A N T
SMARTMeetingPro software with the Lync collaboration option enabled supports only English
(U.S.).
C H A P T E R 1
Getting started
13