Smart Technologies SMART Bridgit 4.5 Service manual

SMARTBridgit® 4.5
Windows operating systems
Installation and system administrator's guide

Trademark notice
SMART Bridgit, SMART Board, SMART Meeting Pro, SMART Notebook, smarttech, the SMART logo and all SMART taglines are trademarks or registered trademarks of
SMARTTechnologiesULC in the U.S. and/or other countries. Microsoft, Windows, Windows Server, Windows Vista, DirectShow, Internet Explorer and Microsoft Outlook
are either a registered trademark or trademarks of Microsoft Corporation in the U.S. and/or other countries. Mac, iSight, and QuickTime are registered trademarks of Apple,
Inc. Intel is a registered trademark of Intel Corporation or its subsidiaries in the U.S. and other countries. All other third-party product and company names may be
trademarks of their respective owners.
Copyright notice
© 2012 SMARTTechnologiesULC. All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system or translated
into any language in any form by any means without the prior written consent of SMARTTechnologiesULC. Information in this manual is subject to change without notice
and does not represent a commitment on the part of SMART.
One or more of the following patents: US7757001.Other patents pending.
February 2012

Contents
Introducing SMARTBridgit conferencing software 1
Software components 1
Global Server Network (GSN) option 4
SMART Scheduler 4
SMART Scheduler Outlook add-in 4
Installing SMARTBridgit software 5
Preparing for installation 6
SMARTBridgit server requirements 6
Server security 9
Client security 9
Installing SMARTBridgit server software 16
Configuring the server software 23
Setting passwords 23
Changing SMARTBridgit server setup options 26
Setting meeting options 26
Managing a Global Server Network (GSN) 31
About the Global Server Network (GSN) 31
SMART Bridgit Servers in a GSN 31
SMART Bridgit clients in a GSN 34
Administering the server software 37
About SMART Bridgit Administration Tools 37
Viewing status information 38
Managing servers and meetings 40
Controlling SMARTBridgit conferencing software services 41
Customizing the SMARTBridgit server's web page 42
Downloading the SMARTBridgit client 43
Using SMARTScheduler 45
Introduction 45
SMART Scheduler requirements 45
Installing SMART Scheduler server software 46
Configuring SMART Scheduler Server 48
Upgrading SMART Scheduler Server 48
Installing the SMARTScheduler Outlook add-in from a command line 49
Removing the SMART Scheduler Outlook add-in 51
i

Bandwidth and scalability 53
Bandwidth requirements 54
Examples of bandwidth requirements 54
Scaling SMARTBridgit 55
Appendix A: Troubleshooting 57
Using the SMARTBridgit troubleshooting tool 58
Monitoring a meeting's performance - presenter 63
Monitoring a meeting's performance – participant 64
Minimizing network latency 66
Troubleshooting SMART Bridgit server connections 68
Troubleshooting administration tool connections 73
Troubleshooting SMART Scheduler 75
Index 77
C O N T E N T S
ii

Introducing SMARTBridgit
conferencing software
Software components 1
SMARTBridgit Server software (Windows only) 1
SMART Bridgit Administration Tools 2
SMART Bridgit client software 2
Features and highlights 2
Global Server Network (GSN) option 4
SMART Scheduler 4
SMART Scheduler Outlook add-in 4
SMARTBridgit® conferencing software is a cost effective client/server application that lets you
easily schedule meetings to connect, share and collaborate between SMARTBoard interactive
whiteboards, interactive displays and local and remote participants anytime, anywhere.
SMARTBridgit conferencing software supports private local and wide area network (LAN and WAN)
installations as well as public deployment scenarios that use a fully qualified domain name via the
Internet.
For detailed information about using the SMARTBridgit client software, refer to its online Help.
Software components
Once you install and configure SMARTBridgit Server software, computers that meet the minimum
requirements can connect to your server, download the SMARTBridgit client software and create or
join meetings.
SMARTBridgit Server software (Windows only)
SMARTBridgit Server passes data between clients and authenticates client connections using
optionally implemented passwords.
Chapter 1
1

SMART Bridgit Administration Tools
SMARTBridgit Server software also includes an Administration Tools application. You can use
SMARTBridgit Administration Tools to configure servers and view their statuses, manage your
SMARTBridgit conferencing software licenses and change password, sharing and remote control
settings. You can also use the tools to set up a message of the day and configure chat and video
settings.
When you install SMARTBridgit Server software, a shortcut to SMARTBridgit Administration Tools
appears on your desktop.
SMART Bridgit client software
SMART Bridgit client software transmits meeting data to and from the SMARTBridgit Server and
displays it to the meeting participants.
Features and highlights
lShare multiple displays with local and remote participants
lShare applications running on your SMART Board interactive whiteboard or computer desktop
with meeting participants
lHost live demos, presentations, training events, webinars and ad hoc collaborative sessions
lShare and work on meeting notes simultaneously with remote participants
lHelp colleagues and customers navigate Internet and intranet sites
lRequest permission to remotely control a meeting participant’s computer
lView off-site meeting participants using webcams
lSpeak with, and listen to, meeting participants using VoIP technology
C H A P T E R 1
Introducing SMARTBridgit conferencing software
2

SMARTBridgit conferencing software and SMARTMeetingPro™ software
SMARTBridgit conferencing software is integrated with SMARTMeetingPro software and
SMARTProductDrivers to provide screen sharing and simultaneous viewing of multiple shared
displays, VoIP and webcam functionality. SMART Bridgit works best with SMARTMeetingPro 3.0
and SMARTMeetingProPremium version 2.1 and 2.2. For detailed information on this functionality,
refer to SMARTMeetingPro documentation.
SMARTBridgit conferencing software and SMARTNotebook™ collaborative learning
software
SMARTBridgit conferencing software is integrated with SMARTNotebook software and
SMARTProductDrivers to provide instant conferencing capabilities. SMART Bridgit works best with
SMART Notebook versions 10.8 and 11 and SMARTProductDrivers versions 10.8 and 11. For
detailed information on this functionality, refer to SMARTNotebook software documentation.
C H A P T E R 1
Introducing SMARTBridgit conferencing software
3

Global Server Network (GSN) option
The SMARTBridgit Global Server Network (GSN) is a network of SMARTBridgit servers at different
geographical locations. The GSN optimizes bandwidth and reduces latency by detecting the fastest
server in each GSN and then automatically connecting the client to that server, regardless of the
server they initially connected to.
For example, if there are five clients in North America and five clients in Europe all connecting to the
same meeting, and the GSN consists of one server on each continent, each client automatically
connects to the nearest, fastest server. This results in only one high latency overseas connection,
instead of five overseas connections. A GSN works just as well for different buildings in the same
city, or even different networks in the same building.
SMART Scheduler
SMART Scheduler allows you to create meetings in Microsoft® Outlook® that will automatically
start on a specified SMARTBridgit Server. SMART Scheduler monitors the Microsoft Exchange
server for upcoming SMARTBridgit meetings and starts the meeting on the SMARTBridgit Server at
the appropriate time.
SMART Scheduler Outlook add-in
To use SMART Scheduler, install the SMART Scheduler Outlook add-in on your client computers.
This add-in consists of a toolbar that appears in the standard meeting request window in Microsoft
Outlook.
You can create a meeting in Outlook that uses SMARTBridgit conferencing software by selecting the
This is a SMARTBridgit Meeting check box in the meeting creation dialog box. Both the meeting
creator and the attendees will see a booking in their Outlook calendar that contains a link to the
SMARTBridgit meeting.
C H A P T E R 1
Introducing SMARTBridgit conferencing software
4

Installing SMARTBridgit
software
Preparing for installation 6
SMARTBridgit server requirements 6
Software licensing 7
Managing software licenses purchased prior to February 22, 2012 7
Managing SMART Bridgit software licenses purchased after February 22, 2012 7
Access requirements 7
Network administration experience 7
Access to servers and infrastructure components on your network 7
Administrator rights 9
About SMARTBridgit security 9
Server security 9
Client security 9
Domain names 10
Registered domain name 10
IPv4/IPv6 addresses 10
SMARTBridgit and firewalls 11
Configuring firewalls 11
Configuring proxy servers 12
SMARTBridgit client system requirements 13
SMART Scheduler requirements 15
Minimum computer requirements 15
Installing SMARTBridgit server software 16
Introduction 16
Installing the server software 16
Upgrading SMARTBridgit server software 20
Licensing SMARTBridgit server software 20
Activating using the SMART activation server 20
Activating your license manually 21
Removing server or user licenses 22
Chapter 2
5

This chapter contains information you will need to prepare for installation as well as procedures that
will lead you through the installation process of SMARTBridgit software and its options.
Preparing for installation
SMARTBridgit conferencing software is scalable, so system requirements vary. The maximum
number of users that a server can support is constrained by both the server hardware and the network
bandwidth available to that server. The exact number of users supported varies depending on the
available bandwidth and the use of Voice over Internet Protocol (VoIP) audio and webcam
functionality. Allowing more than the recommended number of simultaneous users may negatively
impact performance. To support more users, configure multiple servers to operate as a Global Server
Network (GSN).
N N O T E S
lTo determine the amount of bandwidth you need, see Bandwidth requirements on page 54.
lYour system performs best if you use a high performance server or a dedicated server with
no other applications installed.
SMARTBridgit server requirements
Each server must meet the following minimum requirements:
l2.0 GHz or faster processor
l2 GB of RAM
lWindows Server® 2003 R2 or 2008 R2 operating system
l100 Mbps network interface card (NIC) that supports the TCP/IP
N N O T E S
l1 Gbps NIC recommended.
lIncreased hardware capabilities improve overall meeting performance.
lA single-processor server with a 100 Mb network interface can support from 200 to 300
concurrent users. To support more users, add multiple processor cores to the server and
allocate more network bandwidth. Exceeding the recommended number of users can affect
performance.
C H A P T E R 2
Installing SMARTBridgit software
6

Software licensing
During the 60-day free evaluation period. After the evaluation version expires, users can no longer
conduct meetings on the server and must purchase and activate a software license.
Managing software licenses purchased prior to February 22, 2012
If you purchased a SMART Bridgit software prior to February 22, 2012, you got a server license with
its own product key. You may have also purchased a concurrent user license with a set entitlement
that varies depending on the user license SKU you purchased. The concurrent user license SKUs
available included: BDC-05, BDC-10, BDC-25, BDC-50, and BDC-MAX. The SKU came with one
product key for use with all of its concurrent user licenses.
If you’re upgrading to SMART Bridgit 4.5 software server, you don't need a new server license. You
also maintain the same number of concurrent user licenses you have when you originally purchased.
With the purchase of a promotional BDC-MAX SKU available for limited time only, you can upgrade
your concurrent user license entitlement to 500. For information on upgrade options, contact your
authorized SMARTreseller (smarttech.com/where).
Managing SMART Bridgit software licenses purchased after February 22, 2012
To continue using the software after the free trial period, you need to purchase a license before the
evaluation period expires.
When you purchase a license a SMART Bridgit software license after February 22, 2012, you’re
purchasing a server license with entitlement of up to 500 concurrent users and you receive one
product key.
Access requirements
Before you can successfully install and use a SMARTBridgit server software, you must correctly
configure your network environment. SMARTBridgit server software doesn't automatically do this.
Therefore, you need access to various components of your network infrastructure before you can
configure your network environment appropriately.
Network administration experience
I I M P OR T A N T
SMARTBridgit server software functions in a complex network environment. Do not attempt to
install or configure the SMARTBridgit server software unless you’re an experienced network
administrator with a full understanding of how your network functions.
Access to servers and infrastructure components on your network
Different network configurations use different types of access.
C H A P T E R 2
Installing SMARTBridgit software
7

Private local area network (LAN) use
If your SMARTBridgit server will be used only in a private LAN, you need access to the following
components of your LAN infrastructure:
lAn administrator login account with installation rights for the server computer you’ll install
SMARTBridgit server software on.
lPhysical or remote login access, and an administrator login account with configuration rights,
for your network’s DHCP and DNS servers.
lYou could also need physical or remote login access to, and an administrator login account
with configuration rights for, your network’s domain server which controls the software firewall
configurations for all of your network's client computers. This is dependent on your local
network’s domain policies.
Use by different networks connected to a wide area network (WAN)
If your SMARTBridgit server will be used by different networks connected to a WAN, you’ll need
access to the following components of your LAN or WAN infrastructure:
lPhysical or remote login access to, and an administrator login account with configuration rights
for, the routers, WAN firewalls, and proxy servers between different segments of your WAN.
lPhysical or remote login access to, and an administrator login account with configuration rights
for, all DNS servers in each segment of your WAN.
Use by clients with an Internet connection
If your SMARTBridgit server will be accessible to clients via the Internet, you need access to the
following components:
lPhysical or remote login access to, and an administrator login account with configuration rights
for, the routers, firewalls and proxy servers between your network and the Internet.
lLogin access with configuration rights to the Internet registrar which controls your company's
public Internet DNS records.
Use of SMART Scheduler
If you want to use the SMARTBridgit Outlook add-in and SMART Scheduler integration with
Microsoft Exchange, you need physical or remote login access to, and an administrator login account
with configuration rights for, your company's domain server. This server is used to create user
accounts for use on your Microsoft Exchange server.
C H A P T E R 2
Installing SMARTBridgit software
8

Administrator rights
After you install and configure SMARTBridgit server software, you may want to administer the server
to check information such as performance logs and use records. To do this, your administrator needs
physical or remote login access and a user login account on the SMARTBridgit server computer.
About SMARTBridgit security
Server security
SMARTBridgit conferencing software complies with Secure Sockets Layer (SSL) 3.0 to encrypt data
transmitted using a TCP connection. It uses OpenSSL to generate a self-signed SSL certificate used
for data encryption. Each time the server starts, it generates a new 1024-bit SSL certificate and
negotiates a new 256-bit encryption key with each client. However, if a client is unable to negotiate a
set of encryption keys with the server, no connection is established.
SMARTBridgit conferencing software also uses Secure Real-time Transport Protocol (SRTP) to
encrypt audio traffic transmitted using a UDP connection. These encryptions prevent third parties
from intercepting data transmitted between client and server.
The cipher suite negotiated between a Windows operating system server and client is an AES256-
SHA cipher suite, including RSA encrypted key exchange, digest authentication and 256-bit SSL
data encryption. SMARTBridgit conferencing software for Mac OS X operating system software also
implements 256-bit SSL encryption.
Client security
System administrators and meeting creators can set four types of passwords to enhance SMART
Bridgit software security. These passwords aren't mandatory.
I I M P OR T A N T
If you assign a server access password, SMART recommends that you also assign a meeting
creation password
C H A P T E R 2
Installing SMARTBridgit software
9

Password type Description
Server access
password
An optional password that a meeting participant uses when connecting to a
SMART Bridgit server. The server access password allows the participant to
access the server and view the list of meetings on it.
I I M P OR T A N T
If you assign a server access password, you should also assign a meeting
creation password.
Meeting creation
password
An optional password that a meeting owner uses to create a meeting on the
SMARTBridgit server. Users who type the meeting creation password can
also see the list of active meetings on the server.
N N O T E
After you install SMART Bridgit server software, you can use SMART Bridgit
Administration Tools to create additional server access and meeting creation
passwords.
Meeting password A password that a meeting participant uses to join a meeting. The meeting
creator sets this password.
Administrator
access password
A password that server administrators creates to join any meeting on the
server. Administrators can then monitor meetings and ensure the server is
being used appropriately.
Domain names
If you’re using a public domain name, your SMARTBridgit server is accessible to clients connecting
via the Internet. If you use a private domain name, your SMARTBridgit server is accessible only to
clients connecting from within your LAN.
Registered domain name
To access a server over the Internet, you must use a fully qualified domain name (FQDN) that exists
in the records of a public DNS server. If an FQDN isn't available for your server, users can access
your server over the Internet using its IP address directly.
I I M P OR T A N T
Do not mix FQDNs and unqualified domain names (those not registered on a DNS server) in the
same SMARTBridgit server Global server Network (GSN).
IPv4/IPv6 addresses
During the installation process, SMARTBridgit software detects the IP addresses bound to the
servers' network interface cards. You can choose to bind SMARTBridgit software to one or all of the
computers' IP addresses, if there is more than one IP address assigned to the computer.
C H A P T E R 2
Installing SMARTBridgit software
10

gTo check if your public domain name resolves to an IP address
1. Select Start > Run on the computer where you'll install the SMARTBridgit server software.
2. Type cmd, and then press ENTER.
ACommand Prompt dialog boxappears.
3. Use the ipconfig command to determine the server’s IP address.
4. Use either the nslookup command or the ping command against the domain name for the
SMARTBridgit server to determine the IP address that the network’s DNS returns.
5. Compare this IP address to the SMARTBridgit server’s IP address from step 3.
If the IP addresses are the same, the network’s DNS is configured correctly.
N N O T E S
lYour domain name must resolve to a valid IP address for you to be able to use it to configure
your SMARTBridgit server.
lThe ping can fail for reasons unrelated to the public domain name and still resolve to a
computer name or IP address.
SMARTBridgit and firewalls
SMARTBridgit software automatically detects and employs the most secure and efficient methods
available to connect clients and to maintain optimal meeting performance. However, SMART
recommends installing your SMARTBridgit server behind a firewall to prevent unauthorized access.
The firewall must open port 80 for HTTP traffic coming into the server and going out to the client.
N N O T E
SMART doesn't recommend deploying SMARTBridgit servers with only HTTP connectivity.
Configuring firewalls
You can install your SMARTBridgit server software behind a software firewall, proxy server,
hardware firewall or router. For optimal performance, enable both primary and secondary TCP ports
and a range of UDP ports for Voice over Internet Protocol (VoIP) audio on the server.
lFirewalls for the server should allow inbound communication to the server on all specified
ports.
C H A P T E R 2
Installing SMARTBridgit software
11

lFirewalls for the client should allow outbound communication from the client on all specified
ports.
For best performance, allow inbound TCP and UDP traffic to the server on the default ports specified
in the following table.
Default
ports
Type/protocol Use
80 TCP/HTTP lInitial connection to the SMARTBridgit server to
display the web page from which the users download
the SMARTBridgit client.
lInitial connection to the SMARTBridgit server from
the SMARTBridgit client when looking for meetings
to join or when creating new meetings.
lFallback communication method for all other
SMARTBridgit functions when other ports are
unavailable (lower performance than other ports).
80 TCP/SMARTBridgit lPrimary port for data, screen viewing and webcam
traffic for SMARTBridgit meetings.
lIf this port is limited to only HTTP, SMARTBridgit
conferencing software attempts to use the
secondary port (9933) for this traffic.
lIf this port is blocked or unavailable, SMARTBridgit
conferencing software uses the HTTP on the primary
port, which can affect performance.
9933 TCP/SMARTBridgit Secondary port for data, screen viewing and webcam traffic
for SMARTBridgit meetings.
9901 to
9920
UDP/SMARTBridgit lPrimary port range for VoIP audio traffic for
SMARTBridgit meetings.
lIf these ports are blocked or unavailable,
SMARTBridgit conferencing software falls to TCP or
HTTP on the primary or secondary port, which can
negatively affect performance.
Configuring proxy servers
You can configure your SMARTBridgit server software to work with any proxy server that adheres to
the RFC 2068 HTTP standard. If you install your SMARTBridgit server software behind a proxy
server, you must create access policy rules for inbound and outbound traffic on that proxy server. You
can further enhance your network security by enabling authentication, such as basic, digest or NT
LAN Manager (NTLM) authentication.
C H A P T E R 2
Installing SMARTBridgit software
12

N N O T E
Although proxy servers protect internal networks from intruders, they unavoidably introduce
network latency.
If you incorporate a proxy server, configure each meeting participant’s Internet browser to allow
access to the SMARTBridgit server.
SMARTBridgit client system requirements
SMARTBridgit software allows meeting participants to interact and collaborate directly with each
other. In order for you to share audio and video with other meeting participants, your computer must
meet the following minimum requirements.
Supported Windows operating systems
Supported Windows® operating systems
lWindows XP SP3
lWindows 7
Supported Mac operating system software
lMac OS X 10.6
lMac OS X 10.7
Without VoIP audio or webcam video
Windows
l2.0 GHz processor
l1 GB of RAM
lBroadband Internet connection
Mac
l2.0 GHz Intel® processor
l1 GB of RAM
lBroadband Internet connection
C H A P T E R 2
Installing SMARTBridgit software
13

With VoIP audio and webcam video
Windows
l2.0 GHz processor
l2 GB RAM
lBroadband Internet connection
Mac
l2.0 GHz Intel processor
l2 GB of RAM
lBroadband Internet connection
Webcam requirements
Windows
Mac
lInternal webcam or iSight camera
lQuickTime application program
Audio requirements
lSound card
lSpeakers or headphones
lMicrophone
Internet browser requirements
The following list of Internet browsers support SMARTBridgit conferencing software:
Windows
lInternetExplorer® 7.0, 8.0 or 9.0
lOpera™ 11.0
lFirefox® 3.0, 3.5 or 4.0
Mac
Safari 3.0
C H A P T E R 2
Installing SMARTBridgit software
14

N N O T E
You can download or update SMART software downloads from smarttech.com/downloads.
SMART Scheduler requirements
Minimum computer requirements
SMART Scheduler server requirements
l2.0 GHz processor
l1 GB of RAM
lWindows Server 2003 R2 or 2008 R2 operating system
l10 Mbps network interface card that supports the TCP/IP
lNetwork connection to your Microsoft Exchange Server
lCDO 1.2.1 (Microsoft Collaboration Data Objects), version 6.5.8165.0 or later. You can also
download this software during the server installation.
Microsoft Exchange Server
Microsoft Exchange Server 2003, 2007 or 2010.
SMART Scheduler Outlook add-in
l2.0 GHz processor
l1 GB of RAM
lOutlook 2003 SP3, 2007 SP2 or 2010.
lNetwork connection to your Microsoft Exchange Server
lYou must have SMART Bridgit server installed and running on either a separate computer
(recommended) or, if required, on the same computer where you'll install SMART Scheduler
server.
C H A P T E R 2
Installing SMARTBridgit software
15

Installing SMARTBridgit server software
Introduction
When installing SMARTBridgit server software, consider the following points:
lIf you install SMARTBridgit server software on a dedicated server with one network interface
card (NIC), select All (default) to bind SMARTBridgit conferencing software to all IP
addresses. If your network uses network address translation (NAT), use port forwarding to
redirect external requests to the NIC.
lIf the server is multi-homed (has multiple NICs), select the internal IP address to bind
SMARTBridgit conferencing software to the internal NIC. Use port forwarding to redirect
external requests to the external NIC.
lIf you install SMARTBridgit server software on a server running other web server applications
(for instance, Microsoft IIS or any other web server application using Port 80), you can
configure SMARTBridgit software by:
oUsing IP specific binding. Each server binds to a specific IP address. You can add
multiple IP addresses to a single NIC on Windows servers by selecting Control Panel
> Network Connections > Internet Protocol (TCP/IP).
oCustomizing the default primary server port. In this case, multiple applications can bind
to the same IP address but on different ports. This setup requires users to specify the
port when connecting SMARTBridgit client (for example server.company.com:88).
Installing the server software
gTo install SMART Bridgit server software
1. Go to smarttech.com/downloads.
2. Download SMART Bridgit software and run the ConferenceServicesSetup.exe file.
The SMARTBridgit - InstallShield Wizard opens and displays the start-up screen.
3. Click Next.
The License Agreement page appears.
C H A P T E R 2
Installing SMARTBridgit software
16