Sony SRS-NB10 Reference guide

Help Guide
Wireless Neckband Speaker
SRS-NB10
The following explains how to use this neckband speaker. Select a topic from the navigation pane.
Design and specifications are subject to change without notice.
Getting started
Parts and controls
Power source/charging
Charging the neckband speaker
Turning the power on
Turning the power off
Automatic Power Off function
Making connections
Computer connection
Connecting the neckband speaker with a computer via a BLUETOOTH® connection (Windows)
Connecting the neckband speaker with a paired computer via a BLUETOOTH connection (Windows)
Connecting the neckband speaker with a computer via a BLUETOOTH connection (Mac)
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Connecting the neckband speaker with a paired computer via a BLUETOOTH connection (Mac)
Smartphone connection
Connecting the neckband speaker with an Android™ smartphone or an iPhone via a BLUETOOTH connection
Connecting the neckband speaker with a paired Android smartphone or a paired iPhone via a BLUETOOTH connection
Multipoint connection
Connecting the neckband speaker with a computer and a smartphone in multipoint connection
Connecting the neckband speaker with a music player and a smartphone in multipoint connection
Connecting the neckband speaker with 2 Android smartphones in multipoint connection
Connecting the neckband speaker with an Android smartphone and an iPhone in multipoint connection
Listening to music
BLUETOOTH device
Listening to music of a device via BLUETOOTH connection
Selecting the quality for music playback via BLUETOOTH connections (Codec)
Terminating the BLUETOOTH connection (After use)
Phone calls
Making a video call on a computer
Receiving a call
Making a call
Information
About the indicator on the neckband speaker
Notes on use
Precautions
Notes on charging
Notes on water resistant feature
How to care for the neckband speaker
About the BLUETOOTH wireless technology
Disclaimer regarding services offered by third parties
Trademarks
Troubleshooting
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What can I do to solve a problem?
Power supply
Unable to charge the neckband speaker
Unable to turn on the neckband speaker or the neckband speaker suddenly turns off
Sound
No sound/Sound from only one speaker component/Low sound level/Distorted sound/Humming or noise in the speaker output/No
voice or low voice from callers
BLUETOOTH connection
Unable to pair the neckband speaker with a BLUETOOTH device
Reset
Resetting the neckband speaker
Initializing the neckband speaker
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Help Guide
Wireless Neckband Speaker
SRS-NB10
Parts and controls
Related Topic
About the indicator on the neckband speaker
(power)/ (BLUETOOTH) button1.
Indicator (lights in orange or blue)
Stays lit in orange while battery charging is in progress. The power or communication state of the neckband speaker
is indicated by the orange or blue indicator.
2.
DC input port (USB Type-C®)*
3.
Cap4.
(microphone off) button5.
Speaker components6.
Microphones (2 locations)7.
(play/call) button8.
-/+ (volume) buttons9.
The port is not compatible with music playback.
*
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Help Guide
Wireless Neckband Speaker
SRS-NB10
Charging the neckband speaker
The neckband speaker is equipped with a rechargeable built-in lithium ion battery. Charge the battery with a
commercially available USB AC adaptor and the supplied USB Type-C® cable before using the neckband speaker.
When using the neckband speaker for the first time, be sure to charge the built-in battery for more than 1 hour before
turning on the neckband speaker.
Checking the charging completion
If the built-in battery is fully charged when you connect the neckband speaker to an AC outlet with a commercially
available USB AC adaptor, the indicator lights in orange then goes out in a few minutes.
When using the Android smartphone with OS 8.1 or later installed
Connect the neckband speaker to an AC outlet to charge it.
Connect one end of the supplied USB Type-C cable to the DC input port on the neckband speaker and the other
end to a commercially available USB AC adaptor, and then connect the USB AC adaptor to an AC outlet.
The neckband speaker supports USB AC adaptors capable of delivering an output current of 0.5 A (500 mA). Use
of any other devices for battery charging is not guaranteed.
The indicator stays lit in orange while charging is in progress.
The estimated charging time varies depending on the power output capacity of the connected commercially
available USB AC adaptor. In addition, it may take longer than the charging time stated below depending on the
type and specification of the USB AC adaptor and USB cable. The charging time may differ from the time stated
below depending on the ambient temperature as well.
The following time is stated as a reference.
When a commercially available USB AC adaptor capable of delivering an output current of 0.5 A (500 mA) is
connected, charging completes in about 4 hours* and the orange indicator goes out.
When using a commercially available USB AC adaptor, make sure that it is capable of delivering an output
current of 0.5 A (500 mA) or more.
After you disconnect the USB cable from the neckband speaker upon completion of battery charging, be sure to
close the cap securely.
The cap plays a very important role in maintenance of the water resistant performance.
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Time that is required to charge the empty rechargeable battery to its full capacity when the ambient temperature is in the range of 15 °C -
35 °C (59 °F and 95 °F). The required time may vary depending on the usage of the neckband speaker.
*
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When the neckband speaker is connected with the Android smartphone via an HFP (Hands-free Profile)
BLUETOOTH connection, tap [Settings] - [Device connection] - [Bluetooth] on the smartphone. The remaining battery
power of the neckband speaker is displayed along with the connected BLUETOOTH device name. For details, refer
to the operating instructions supplied with the Android smartphone.
Note that the remaining battery power displayed on the smartphone may vary from the actual remaining battery
power of the neckband speaker. Consider this information as a reference.
When using the iPhone with iOS 10.0 or later installed
While the neckband speaker is connected with the iPhone via an HFP (Hands-free Profile) BLUETOOTH connection,
the remaining battery power of the neckband speaker is displayed on the widget screen of the iPhone. For details,
refer to the operating instructions supplied with the iPhone.
Note that the remaining battery power displayed on the iPhone may vary from the actual remaining battery power of
the neckband speaker. Consider this information as a reference.
Checking the built-in battery level of the rechargeable built-in battery
While the neckband speaker is turned on, pressing the (power)/ (BLUETOOTH) button on the right half of the
neckband speaker triggers any of the following voice guidance in accordance with the remaining battery power.
81% - 100%: “Battery fully charged”
61% - 80%: “Battery about 80%”
41% - 60%: “Battery about 60%”
21% - 40%: “Battery about 40%”
1% - 20%: “Battery about 20%”
Built-in battery life (using a BLUETOOTH connection)
About 20 hours
The volume level of the neckband speaker is set to 22.
About 7 hours
The volume level of the neckband speaker is set to maximum (31).
Built-in battery life (after the built-in battery is charged for 10 minutes)
10 minutes of charging provide approximately 60 minutes of music playback. (Provided that the volume level of the
neckband speaker is set to 22.)
The built-in battery life above is measured using our specified music source.
Actual performance time may vary from the listed time due to the volume, songs played, surrounding temperature, and
usage conditions.
When the built-in battery is running low
When you hear voice guidance (Low Battery, Please Recharge Speaker) and the indicator starts flashing slowly in
orange, the rechargeable built-in battery is running low. Charge the neckband speaker ahead of time.
When the rechargeable built-in battery has run out of power, you hear a notification sound and voice guidance (Please
Recharge Speaker. Power Off.) and the neckband speaker automatically turns off. Charge the neckband speaker.
Hint
You can charge the neckband speaker's built-in battery by connecting the USB cable connected with the neckband speaker to a
computer that comes equipped with a USB charging port as well. However, not all the computers are tested and found
compatible with this procedure and the procedure is not applicable to home-built computers.
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Note
Connecting the neckband speaker to an AC outlet or a computer automatically turns off the neckband speaker. While connected
with a power source, the neckband speaker does not turn on.
In an extremely cold or hot environment, charging stops for safety. If charging takes a long time, it also makes charging of the
neckband speaker stop. To resolve these issues, disconnect the USB cable and connect it back again in an operating
temperature between 5 °C and 35 °C (41 °F and 95 °F), and then charge the neckband speaker once again. Be aware that the
room temperature may fall to 5 °C (41 °F) or lower especially in wintertime. Take the ambient temperature into consideration as
well for charging the neckband speaker.
Do not charge the neckband speaker's built-in battery in places where water may splash on it. The supplied USB Type-C cable as
well as the USB port behind the cap are not designed for water resistant.
Even if you do not intend to use the neckband speaker for a long time, charge the built-in battery sufficiently once every 6 months
to maintain its performance.
When the Android smartphone is configured to establish BLUETOOTH connections solely for music playback (A2DP), the
remaining battery power of the neckband speaker is not displayed on the smartphone.
When the Android smartphone or the iPhone is configured to establish BLUETOOTH connections solely for music playback
(A2DP) in multipoint connection, the remaining built-in battery power of the neckband speaker is not correctly displayed on the
Android smartphone or the iPhone.
Related Topic
Turning the power on
Notes on charging
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Help Guide
Wireless Neckband Speaker
SRS-NB10
Turning the power on
Note
When you hear voice guidance (Low Battery, Please Recharge Speaker) and the indicator starts flashing slowly in orange, the
rechargeable built-in battery is running low. Charge the neckband speaker ahead of time.
When the rechargeable built-in battery has run out of power, you hear a notification sound and voice guidance (Please Recharge
Speaker. Power Off.) and the neckband speaker automatically turns off. Charge the neckband speaker.
Related Topic
Turning the power off
Charging the neckband speaker
About the indicator on the neckband speaker
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Press and hold the (power)/ (BLUETOOTH) button for about 2 seconds until you hear voice guidance
(Power ON).
The neckband speaker turns on and the indicator starts flashing in blue.
When the neckband speaker has no pairing information, for example when you use the BLUETOOTH function for
the first time after purchase, the indicator starts double flashing in blue.
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Help Guide
Wireless Neckband Speaker
SRS-NB10
Turning the power off
Related Topic
Automatic Power Off function
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Press and hold the (power)/ (BLUETOOTH) button for about 2 seconds until you hear voice guidance
(Power OFF).
The neckband speaker turns off and the blue indicator goes out.
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Help Guide
Wireless Neckband Speaker
SRS-NB10
Automatic Power Off function
The neckband speaker automatically turns off when it is left unused for about 15 minutes after the BLUETOOTH
connection with a BLUETOOTH device is terminated.
Turning on/off the Automatic Power Off function
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Turn on the neckband speaker.
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Press and hold the (power)/ (BLUETOOTH) button and the - (volume) button at the same time for about
5 seconds.
When the Automatic Power Off function is deactivated, the indicator on the neckband speaker flashes 3 times in
orange.
When the Automatic Power Off function is activated, the indicator on the neckband speaker flashes twice in
orange.
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Help Guide
Wireless Neckband Speaker
SRS-NB10
Connecting the neckband speaker with a computer via a BLUETOOTH® connection
(Windows)
The process to register the information of a target device required for BLUETOOTH connection is called pairing.
To use a device in combination with the neckband speaker via a BLUETOOTH connection, it is necessary to pair the
neckband speaker with devices on an individual basis.
Supported operation systems
Windows 10, Windows 8.1
Before proceeding, make sure of the following:
Bring the neckband speaker within a distance of 1 m (3.2 ft) from your computer.
Charge the built-in battery sufficiently.
Bring the operating instructions supplied with your computer at hand for reference.
To avoid any sudden loud sound output from the neckband speaker, turn down the volume of both the computer and
the neckband speaker or stop music playback.
Set the speaker of your computer to on.
If the speaker of your computer is set to (mute), sound does not output on the neckband speaker.
When the speaker of your computer is set to on:
Put the neckband speaker into pairing mode.
When you pair the neckband speaker with a BLUETOOTH device for the first time after purchase or after you
initialize the neckband speaker (and all the pairing information is deleted from the neckband speaker), turning on
the neckband speaker automatically puts it into pairing mode. In such a case, proceed to step .
To pair the neckband speaker with a second or subsequent BLUETOOTH device (of which pairing information the
neckband speaker has), make sure that the neckband speaker is turned off, and then press and hold the (power)/
(BLUETOOTH) button for about 5 seconds until you hear voice guidance (BLUETOOTH pairing). When the
neckband speaker is in pairing mode, the indicator starts double flashing in blue.
Note
Be sure to keep holding the button even in the event that you hear voice guidance (Power ON) in about 2 seconds after you
press and hold (power)/ (BLUETOOTH) button.
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Register the neckband speaker to the computer.
For Windows 10
2
Click the [Start] button, then [Settings].1.
Click [Devices].
2.
Click the [Bluetooth & other devices] tab, click the [Bluetooth] switch to turn on the BLUETOOTH function, and
then click [Add Bluetooth or other device].
3.
Click [Bluetooth].
4.
Select [SRS-NB10].
If [SRS-NB10] does not appear, perform the operation again from step .
5.
After pairing, the BLUETOOTH connection establishes automatically and [Connected music] or [Connected
voice, music] will be displayed on the screen. Proceed to step .
6.
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For Windows 8.1
Right-click on [Start], and then click [Control Panel].
When [All Control Panel Items] is displayed, select [Devices and Printers].
If the [Control Panel] screen appears instead of [All Control Panel Items], select [Large icons] or [Small icons]
from the [View by] menu in the top right corner of the screen.
1.
Click [Add a device].
2.
Select [SRS-NB10] and click [Next].
If [SRS-NB10] does not appear, perform the operation again from step .
3.
When the following screen appears, click [Close].
The computer begins installing the driver.
4.
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The “ ” mark will appear in the bottom left of the [SRS-NB10] icon during installation. When the “ ” mark
disappears, driver installation is complete. Proceed to step -5.
Depending on the computer, installation may take time. If driver installation takes too much time, the Automatic
Power Off function of the neckband speaker will cause it to turn off automatically. If this happens, turn on the
neckband speaker again.
Right-click on [SRS-NB10] in [Devices] and select [Sound settings] from the menu that appears.
5.
Confirm [SRS-NB10 Stereo] on the [Sound] screen.
If there is a checkmark (green) on [SRS-NB10 Stereo], proceed to step .
6.
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If there is not a checkmark (green) on [SRS-NB10 Stereo], proceed to step -7.
If [SRS-NB10 Stereo] does not appear, right-click on the [Sound] screen, and select [Show Disabled
Devices] from the menu that appears. Then proceed to step -7.
Right-click on [SRS-NB10 Stereo], and select [Connect] from the menu that appears.
When the neckband speaker is connected, a checkmark will appear on [SRS-NB10 Stereo] on the [Sound]
screen. Proceed to step .
7.
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Hint
The above instructions are provided as an example. For details, refer to the operating instructions supplied with your computer. In
addition, not all the computers are tested and found compatible with the above procedure and the procedure is not applicable to
home-built computers.
When [SRS-NB10] and [LE_SRS-NB10] are displayed for the connection attempt, select [SRS-NB10].
Although [LE_SRS-NB10] is first displayed, wait until [SRS-NB10] is displayed.
If you cannot click [Connect] for [SRS-NB10 Stereo], select [Disable] for the [Default Device] that currently has a
checkmark (green).
Follow the on-screen instructions to establish a BLUETOOTH connection.
When a BLUETOOTH connection is established, you hear voice guidance (BLUETOOTH connected) from the
neckband speaker and the indicator on the neckband speaker starts flashing in blue.
If a BLUETOOTH connection is not established, repeat the procedure all over again from step .
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It may take about 30 seconds to 1 minute before [SRS-NB10] is displayed.
If [SRS-NB10] is not displayed, repeat the procedure all over again from step .
If passkey entry is prompted on a computer with Windows 10 or Windows 8.1, enter “0000.”
The passkey may be called a “passcode,” “PIN code,” “PIN number,” or “password.”
Note
The neckband speaker comes out of pairing mode in about 5 minutes and the indicator on the neckband speaker turns to slow
blue flashing. However, when the neckband speaker has no pairing information, for example when you use the BLUETOOTH
function of the neckband speaker for the first time after purchase, the neckband speaker remains in pairing mode. If the
neckband speaker comes out of pairing mode before you complete the procedure, repeat the procedure all over again from step
.
Once the neckband speaker is paired with the BLUETOOTH device, there is no need to pair them again, except in the following
cases:
Pairing information is deleted in the course of repair work, etc.
The neckband speaker is already paired with 8 devices and another device is to be paired.
The neckband speaker can be paired with up to 8 BLUETOOTH devices. When a new device is paired in addition to 8 paired
devices, the pairing information of the earliest device connected via a BLUETOOTH connection is replaced by the information
of the new one.
The pairing information of the neckband speaker has been deleted from the paired BLUETOOTH device.
The neckband speaker is initialized.
All the pairing information is deleted. Once the neckband speaker is initialized, it may fail to establish a BLUETOOTH
connection with the computer. In such a case, delete the pairing information of the neckband speaker from the computer, and
then pair the neckband speaker with the computer all over again.
The neckband speaker can be paired with multiple devices, but can only play music from one paired device at a time.
Related Topic
Listening to music of a device via BLUETOOTH connection
Terminating the BLUETOOTH connection (After use)
Making a video call on a computer
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Help Guide
Wireless Neckband Speaker
SRS-NB10
Connecting the neckband speaker with a paired computer via a BLUETOOTH
connection (Windows)
Press and hold the (power)/ (BLUETOOTH) button for about 2 seconds until you hear voice guidance
(Power ON).
The neckband speaker turns on and the indicator starts flashing in blue.
When a BLUETOOTH connection is established with the previously connected device, you hear voice guidance
(BLUETOOTH connected).
On the computer, see if a BLUETOOTH connection is established with the neckband speaker. If not, proceed to
step .
1
On the computer, select the neckband speaker.
For Windows 10
2
Click the [Start] button, then [Settings].1.
Click [Devices].
2.
Click the [Bluetooth & other devices] tab, and then the BLUETOOTH switch to turn on the BLUETOOTH
function.
3.
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For Windows 8.1
Select [SRS-NB10] from the devices listed under [Audio] and click [Connect].
When a BLUETOOTH connection is established, you hear voice guidance (BLUETOOTH connected) from the
neckband speaker and the indicator on the neckband speaker starts flashing in blue.
4.
On the Start screen, click [Desktop].1.
Right-click the [Start] button, and then select [Control Panel] from the pop-up menu.2.
Click [Hardware and Sound] - [Sound].
3.
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