Star TSP100 futurePRNT User manual

Hardware Manual

Trademark acknowledgments
TSP100: Star Micronics Co., Ltd.
Notice
•All rights reserved. Reproduction of any part of this manual in any form whatsoever, without STAR’s express
permission is forbidden.
•The contents of this manual are subject to change without notice.
•All efforts have been made to ensure the accuracy of the contents of this manual at the time of going to press.
However, should any errors be detected, STAR would greatly appreciate being informed of them.
•The above notwithstanding, STAR can assume no responsibility for any errors in this manual.
Copyright © 2005-2011 Star Micronics Co., Ltd.
Federal Communications Commission
Radio Frequency Interference
Statement
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device
may not cause harmful interference, and (2) this device must accept any interference received, including interference that
may cause undesired operation.
NOTE: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to
Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when
the equipment is operated in a commercial environment. This equipment generates, uses and can radiate radio frequency
energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio
communications. Operation of this equipment in a residential area is likely to cause harmful interference in which case the
user will be required to correct the interference at his own expense.
This statement will be applied only for the printers marketed in U.S.A.
FCC WARNING
Changes or modifications not expressly approved by the party responsible for compliance could void the user’s
authority to operate the equipment.
For compliance with the Federal Noise Interference Standard, this equipment requires a shielded cable.
For RF interference suppression, if a ferrite core is provided with this device, afx it to the interface cable
Statement of
The Canadian Department of Communications
Radio Interference Regulationst
This Class A digital apparatus complies with Canadian ICES-003.
Cet appareil numérique de la classe A est conforme à la norme NMB-003 du Canada.
The above statement applies only to printers marketed in Canada.

TABLE OF CONTENTS
1. Unpacking and Installation.....................................................................................................................1
1-1. Unpacking ....................................................................................................................................1
2. Parts Identication and Nomenclature..................................................................................................3
2-1. U Model .......................................................................................................................................3
2-2. PU Model .....................................................................................................................................4
2-3. Choosing a place for the printer...................................................................................................5
3. Setup..........................................................................................................................................................6
3-1. Connecting the USB/PoweredUSB Cable to the Printer .............................................................6
3-2. Connecting to a Peripheral Unit...................................................................................................9
3-3. Loading the Roll Paper ..............................................................................................................10
3-4. Connecting the USB/PoweredUSB Cable to the PC .................................................................13
3-5. Connecting the Power Cord .......................................................................................................14
3-6. Turning Power On......................................................................................................................16
4. Attaching the Accessories ......................................................................................................................17
4-1. Attaching the Holder Plate.........................................................................................................17
4-2. Attaching the Rubber Feet .........................................................................................................18
4-3. Switch Cover Installation...........................................................................................................19
5. Thermal Roll Paper Specication.........................................................................................................20
5-1. Roll paper specication..............................................................................................................20
5-2. Recommended paper..................................................................................................................20
6. Control Panel and Other Functions .....................................................................................................22
6-1. Control Panel .............................................................................................................................22
6-2. Errors..........................................................................................................................................22
6-3. Self-Printing...............................................................................................................................24
7. Preventing and Clearing Paper Jams...................................................................................................25
7-1. Preventing Paper Jams ...............................................................................................................25
7-2. Removing Paper Jam .................................................................................................................25
7-3. Releasing a Locked Cutter (Auto Cutter Mode only)................................................................26
8. Periodical Cleaning................................................................................................................................28
8-1. Cleaning the Thermal Head .......................................................................................................28
8-2. Cleaning the Paper Holder .........................................................................................................28
9. Peripheral Unit Drive Circuit ...............................................................................................................29
10. Specications ........................................................................................................................................31
10-1. General Specications ...............................................................................................................31
10-2. Auto Cutter Specications .........................................................................................................32
10-3. Interface .....................................................................................................................................32
10-4. Electrical Characteristics ...........................................................................................................32
10-5. Environmental Requirements.....................................................................................................35
10-6. Reliability...................................................................................................................................36
11. DIP Switch Settings..............................................................................................................................37
Please access the following URL
http://www.star-m.jp/eng/dl/dl02.htm
for the latest revision of the manual.

– 1 –
1-1. Unpacking
After unpacking the unit, check that all the necessary accessories are included in the package.
1-1-1. U Model
Fig. 1-1 Unpacking
If anything is missing, contact the dealer where you bought the printer and ask them to sup-
ply the missing part. Note that it is a good idea to keep the original box and all the packing
materials just in case you need to pack the printer up again and send it somewhere at a later
date.
1. Unpacking and Installation
Printer
Paper roll holder
Holder plate
Switch cover
USB cable Power cord
Rubber feet
CD-ROM
Installation sheet
Roll paper
Screws

– 2 –
1-1-2. PU Model
[Options]
AC adapter
STAR, Adapter PS60A-24A
PoweredUSB cable (Y cable)
PoweredUSB 24V to USB-B & HOSIDEN-M
USB cable
STAR, USB Cable 1.8M TSP1
PoweredUSB cable (straight type)
PoweredUSB 24V to 1×8
[Recommended cables]
Paper roll holder
Holder plate
Printer
Switch cover
Screws
Rubber feet
Roll paper
Connector cover A
CD-ROM
Installation sheet

– 3 –
2-1. U Model
2. Parts Identication and Nomenclature
Cover open lever
Push this lever in the
direction of the arrow to
open the printer cover.
Control panel
Features LED indicators to indicate
printer status and switches to oper-
ate the printer.
Power switch
Used to turn on/off
power to the printer.
Power connector
For connection of the
power cord.
Peripheral drive connector
Connects to peripheral
units such as cash draw-
ers, etc.
Do not connect this to a
telephone.
USB connector
For connection to a
host computer using a
USB cable.
Printer cover
Open this cover to load or
replace paper.

– 4 –
2-2. PU Model
Cover open lever
Push this lever in the
direction of the arrow to
open the printer cover.
Peripheral drive connector
Connects to peripheral units such as
cash drawers, etc.
Do not connect this to a telephone.
Printer cover
Open this cover to load or
replace paper.
Control panel
Features LED indicators to indi-
cate printer status and switches
to operate the printer.
Power switch
Used to turn on/off
power to the printer.
Power connector
For connection of the AC adapter or
the PoweredUSB cable (Y cable).
USB connector
For connection to a
host computer using
the USB cable or
PoweredUSB cable
(Y cable).
PoweredUSB connector
For connection to a host
computer using the Pow-
eredUSB cable (straight
type).

– 5 –
2-3. Choosing a place for the printer
Before actually unpacking the printer, you should take a few minutes to think about
where you plan to use it. Remember the following points when doing this.
✓ Choose a rm, level surface where the printer will not be exposed to vibration.
✓The power outlet you plan to connect to for power should be nearby and unobstruct-
ed.
✓Make sure that the printer is close enough to your host computer for you to connect
the two.
✓Make sure that the printer is not exposed to direct sunlight.
✓Make sure that the printer is well away from heaters and other sources of extreme
heat.
✓Make sure that the surrounding area is clean, dry, and free of dust.
✓Make sure that the printer is connected to a reliable power outlet. It should not be
on the same electric circuit as copiers, refrigerators, or other appliances that cause
power spikes.
✓Make sure that the room where you are using the printer is not too humid.
✓This device employs a DC motor and switches that have an electrical contact point.
Avoid using the device in environments where silicon gas can become volatile.
WARNING
✓Shut down your equipment immediately if it produces smoke, a strange odor, or un-
usual noise. Immediately unplug the equipment and contact your dealer for advice.
✓Never attempt to repair this product yourself. Improper repair work can be danger-
ous.
✓Never disassemble or modify this product. Tampering with this product may result
in injury, re, or electric shock.

– 6 –
3. Setup
3-1. Connecting the USB/PoweredUSB Cable to the Printer
3-1-1. U Model
Pass the cable through the cable support as shown. Then, connect the USB interface cable to
the printer.

– 7 –
3-1-2. PU Model
CAUTION
Make sure that the printer is turned off before connecting the PoweredUSB cable (Y cable) or
PoweredUSB cable (straight type).
(1) According to the cable used, install the connector cover onto the printer to prevent im-
proper cable connections.
USB cable or PoweredUSB cable (Y cable)............Connector cover A
PoweredUSB cable (straight type) ..........................Connector cover B
The printer is shipped with connector cover B installed. This cover does not need to be
removed when using the PoweredUSB cable (straight type). When using a USB cable or
PoweredUSB cable (Y cable), remove connector cover (B) and install connector cover (A)
to the printer until a click is heard.
To remove connector cover (B), use a at-head screwdriver as shown to push in the hook
on the cover.
Connector cover A
Connector cover B
Hook
Connector cover B
Hook
1 2
3 4

– 8 –
(2) Connect the interface cable to the printer as shown. When using the USB cable, secure
the cable with the hook.
USB cable
PoweredUSB cable (Y cable)
PoweredUSB cable (straight type)

– 9 –
3-2. Connecting to a Peripheral Unit
You can connect a peripheral unit to the printer using a modular plug. The following de-
scribes how to install the ferrite core and make the actual connection. See “Modular plug” on
page 30 PoweredUSB for details about the type of modular plug that is required. Note that
this printer does not come with a modular plug or wire, so it is up to you to obtain one that
suits your needs.
CAUTION
Make sure that the printer is turned off and unplugged from the AC outlet and that the com-
puter is turned off before making connections.
(1) Connect the peripheral drive cable to the connector on the rear panel of the printer.
CAUTION
Do not connect a telephone line into the peripheral drive connector. Failure to observe this
may result in damage to the printer.
Also, for safety purposes, do not connect wiring to the external drive connector if there is a
chance it may carry peripheral voltage.
[U Model] [PU Model]

– 10 –
3-3. Loading the Roll Paper
Be sure to use roll paper that matches the printer’s specication.
When using a paper roll with an 57.5 mm width, install the paper roll holder as described on
the following page.
1) Push the cover open lever, and open the print-
er cover.
2) While observing the direction of the roll, set
the paper roll into the hollow, and pull on the
leading edge of the paper toward you.
Note: When using a paper roll with an 57.5 mm
width, install the paper roll holder in the
groove in the printer.
If a paper roll with a 57.5 mm width
has been used, a paper roll with a 79.5
mm width cannot be used. (Changing
from the smaller roll to a larger roll
will cause part of the print head to rub
against the platen and deteriorate.)
3) Push down both sides of the printer cover to
close.
Note: Make sure that the printer cover is se-
curely closed.
4) Tear Bar Model:
Tear off the paper as shown.
Auto Cutter Model:
If the printer cover is closed after turning on
the power, the cutter operates automatically
and the front end of the paper is cut.
Cover open lever
Roll paper
Tear Bar Model
Paper roll holder

– 11 –
WARNING
1) Do not touch the cutter blade.
• Thereisacutterinsidethepaperoutletslot.Notonlyshouldyounotputyourhandin
the paper outlet slot while printing is in progress, never put your hand into the outlet
even when printing is not in progress.
• Theprintercovercanbeopenedwhenreplacingthepaper.However,sincethecutter
blade is on the inside of the printer cover, be careful not to place your face or hands
too close to the cutter blade.
2) During and immediately after printing, the area around the thermal head is very hot. Do
not touch it, as you could be burned.
3) Unplug the equipment immediately if it produces smoke, a strange odor, or unusual noise
and contact your dealer for advice.
4) Neverattempttorepairthisproductyourself.Improperrepairworkcanbedangerous.
5) Neverdisassembleormodifythisproduct.Tamperingwiththisproductmayresultin
injury,re,orelectricshock.
Caution Symbol
These labels are located near the thermal print head.
Because the thermal print head is hot immediately after printing, do not
touch it. Static electricity can damage the thermal print head. To protect the
thermal print head from static electricity, do not touch it.
This symbol is placed near the cutter.
Never touch the cutter blade, as you could injure your ngers.
This symbol is placed near the peripheral drive connector.
Do not connect this to a telephone.
This symbol label or stamp is placed near the screws securing the case or
the protective plate, which should not be opened by individuals other than
service personnel. Individuals, other than service personnel, should not
remove these screws. High voltage areas in the case can be dangerous.
Thermal head

– 12 –
CAUTION
1) Do not operate the cover open lever while pressing on the printer cover with your hand.
2) Do not push the cover open lever and open the printer cover when printing is in progress
or when the auto cutter is operating.
3) Do not push out paper while the printer cover is closed.
4) TheheatingelementandthedriverICofthethermalheadareeasilydamaged.Donot
touch them with metal objects, sandpaper, etc.
5) Printing quality may suffer if the thermal head heating element becomes soiled by being
touched with your hands. Do not touch the thermal head heating element.
6) ThereisariskofdamagetothedriverICofthethermalheadfromstaticelectricity.
NeverdirectlytouchtheIC.
7) The printing quality and working life of the thermal head cannot be guaranteed if any
paperotherthanthatrecommendedisused.Inparticular,papercontaining[Na+,K+,
C1-] may drastically reduce the working life of the thermal head. Please exercise cau-
tion.
8) Do not operate the printer if there is moisture on the front surface of the head from con-
densation, etc.
9) Aprintedpieceofthermalpapermaybecomeelectricallycharged.Iftheprinteris
placed vertically or mounted on a wall, the cut piece of paper may stick to the printer,
instead of falling. Beware that this could cause a problem if you use a stacker that stores
the pieces of paper that fall freely.
10) Do not change the paper width during use. The thermal printing head, rubber roller, and
cutter wear differently according to the paper width. This can cause the printing or cutter
movement to malfunction.
11) Do not transport the printer with its cover open and holding it by the cover.
12) Do not forcibly pull on the interface cable, power cord, or cash drawer cable that is con-
nected. To detach a connector, make sure to grasp it at the connector portion, without
applying excessive stress on the connector at the printer
13) Ifyourprintergetshang-up,youmustresetitbypluggingout/intheUSBcable.How-
ever,theintervalsofperpluggingout/inmustbe5secondsormore.Shorterintervalmay
cause malfunction.
14) Do not turn off the computer or put the cpmputer in stand-by mode during printing.
15) Do not unplug the power cord or disconnect the USB cable during it is working.
Notes on Using the Auto Cutter
1) Ifthecutterisnotinitshomepositionafteranerror,rsteliminatethecauseoftheer-
ror;then,turnthepowerbackON.
2) A margin of 5 mm or more is recommended from the end of the printed area to the cutting
position.
3) Do not attempt to remove the paper during a cut, as this can cause a paper jam

– 13 –
3-4. Connecting the USB/PoweredUSB Cable to the PC
3-4-1. U Model
Connect the USB interface cable to a USB port of your PC.
3-4-2. PU Model
CAUTION
Make sure that the PC is turned off before connecting the PoweredUSB cable (Y cable) or
PoweredUSB cable (straight type).
Connecting the USB cable
Connecting the PoweredUSB cable (Y cable) or
PoweredUSB cable (straight type)
Connect the interface cable to a USB port of your PC.

– 14 –
3-5. Connecting the Power Cord
3-5-1. U Model
Note: Before connecting/disconnecting the power cord, make sure that power to the printer
and all the devices connected to the printer is turned off. Also make sure the power
cable plug is disconnected from the AC outlet.
(1) Check the label on the back or bottom of the printer to make sure its voltage matches
that of the AC outlet. Also make sure the plug on the power cord matches the AC outlet.
(2) If the power cord is not attached to the printer, plug the appropriate end into the AC inlet
on the back of the printer.
(3) Plug the power cord into a properly grounded AC outlet.
CAUTION
If the voltage shown on the label on the bottom of your printer does not
match the voltage for your area, contact your dealer immediately.

– 15 –
3-5-2. PU Model
Note: Before connecting/disconnecting the AC adapter, make sure that power to the printer
and all the devices connected to the printer are turned off. Also make sure the power
cable plug is disconnected from the AC outlet.
(1) Connect the AC adapter to the power cable.
Note: Use only the standard AC adapter and power cable.
(2) Connect AC adapter to the connector on the printer.
(3) Insert the power cable plug into an AC outlet.
CAUTION
When disconnecting the cable, take hold of the cable connector to pull it
out. Releasing the lock makes it easy to disconnect the connector.
Pulling the cable excessively could cause damage to the connector.
AC outlet

– 16 –
3-6. Turning Power On
Make sure that the Power cord has been connected as described in 3-6.
(1) Turn ON the power switch located on the front of the printer.
The POWER lamp on the control panel will light up.
CAUTION
We recommend that you unplug the printer from the power outlet whenever you do not plan to
use it for long periods. Because of this, you should locate the printer so that the power outlet
it is plugged into is nearby and easy to access.
WhenanSwitchcoverisafxedtotheprinterabovethepowerswitch,theON/OFFmarksof
thepowerswitchmaybehidden.Ifthisoccurs,removethepowercordfromtheoutlettoturn
the printer OFF.
Power switch

– 17 –
4. Attaching the Accessories
The following accessories are necessary when mounting the printer to a wall.
• Holder plate and two angeless screws
The following accessories are necessary when positioning the printer vertically.
• Four rubber feet
The following accessories do not necessarily have to be attached. Attach it if necessary.
• Switch cover
4-1. Attaching the Holder Plate
•The holder plate is attached to the printer using the included screws and is hooked onto
screws that are installed into the wall.
•The screws on the wall are not included.
Use commercially available screws (4 mm diameter) that are suitable for the wall material
(wood, steel beam, concrete, etc.).
•The printer’s weight is approximately 2.4 kg when the largest diameter roll paper is loaded.
Use screws on the wall that have both shear strength and pulling-out strength to withstand
a force of at least 12 kgf (118 N).
Precautions regarding installation
CAUTION
This caution indicates information that, if ignored, could lead to personal injury or property
damage.
• Besuretohavequaliedpersonnelinstallthespeciedscrewsandprintertothewall.
Star is not responsible for any accidents or injuries that occur as a result of improper in-
stallation,misuse,ormodications.
Especially when installing the printer at a high location, make sure that the printer is se-
curely installed to the wall.
 Iftheprinterisnotinstalledsecurelyandfalls,personalinjuryordamagetotheprinter
may result.
• Makesurethatthemountingsurfaceandinstallationscrewsarestrongenoughtoinstall
the printer.
Securely install the printer so that the weight of the printer and any connected cables will
not cause the printer to fall.
Otherwise, personal injury or damage to the printer may result.
• Donotinstalltheprinterinanunstablelocationoralocationthatisexposedtovibration
and shocks.
 Iftheprinterfalls,personalinjuryordamagetotheprintermayresult.