SZSINO-SHINE VT-300 User manual

VT300 Vehicle Tracker User Manual
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GPS Vehicle Tracker
VT-300 User Guide
V2.9.1
Notice
This manual, as well as the software described in it, is furnished under license and may be used or copied only in accordance with
the terms of such license. The content of this manual is furnished for informational use only, is subject to change without notice,
and should not be construed as a commitment by GPS Tracker 911. GPS Tracker 911 assumes no responsibility or liability for any
inaccuracies that may appear in this book.
GPS Tracker 911 reserves the right to make changes to specifications at any time and without notice. The information furnished by
GPS Tracker 911 in this publication is believed to be accurate and reliable; however, GPS Tracker 911 assumes no responsibility
for its use, or for infringements of patents or other rights of third parties resulting from its use. No license will be granted under
any patents or patent rights owned by GPS Tracker 911.
SZSINO-SHINE (HK) LIMITED
华炫(香港) 有限公司

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Contents
1. Product Overview ……………………………………………………………3
2. Characteristics ……………………………………………….………………4
3. Installation …………………………………………………….………..……4
3.1 Hardware and Accessories ……………………………………….……4
3.2 View ……………………………………………………………..………5
3.3 Functional Parts ………………………..……...………………………5
3.4 Connecting and Installation ………………………………..…………6
4. Operating SMS Commands …………………..……...…….…………………8
5. Setting SMS Commands ………………………………………………………9
6. Real-time GPRS tracking commands ……………….………………………10
7.Alarm information explanation (receiving by mobile phone)………………11
8. Application Guide ………………………………………………………….…12
9. Track by client software ………………………………………………………14
10. Web GPRS tracking platform ..……………….…………………….………15
11. Google Earth and Google Map …………………………………………..…15
12. FAQ ………………………………………………………………..…………16
13. Trouble Shooting …………………………………………………………….16
14. After-sales service and technical support ………………………….………17

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1. Product Overview
VT300 is GPS/GSM/GPRS tracking device developed and designed for vehicle real-time tracking. It’s
combined with the global satellite positioning technology, SMS/GPRS wireless digital mobile communications.
It’s also combined with advanced technologies such as GIS geographic information, global satellite positioning,
and online trajectory information. It’s compatible with the original vehicle alarm devices.
VT300 has built-in SIRF III GPS module to obtain accurate position data and utilizes its SIM900D GSM
capability to send the position data to a specified mobile phone or server base for tracking and fleet
management.
With internal memory, VT300 can store GPS coordinates when there is no GPRS connection or GSM
unreachable areas, and send GPS data to server once GSM/GPRS recover, for replay back the history.
VT300 has the following functions and features:
SMS/GPRS real-time tracking
GPS and GSM base station (need GSM module) - the dual-targeted terminal
Show Location Directly on Mobile Phone
Track in Time Interval
GSM Blind Area Memory（Can store the historical location data more than 10 days.）
SOS Panic Button
Movement Alarm
Geo-fencing Control
Low BatteryAlarm (built-in battery)
Speeding Alarm
Engine Cut/ Stop Engine (optional)
Listen- Voice Wiretapping (optional)
Built-in Shake Sensor (optional)
I/Os: 4 digital inputs, 1 negative output
Alarm docking –positive
Illegal ignition –positive
SOS Panic Button –negative
Built-in shake sensor alarm—negative
Engine Cut-out put
ForYour Safety
Read the simple guidelines. Not following them may be dangerous or illegal
Proper Connection When connecting with other device we provided, read carefully its manual so as to carry out correct
installation. Do not connect it to other incompatible devices not provided by us.
Qualified Accessories Use original parts, qualified batteries and peripheral equipments to avoid damage.
Safe Driving Do not operate this product while the vehicle running.
Qualified Service Only qualified personnel can install or repair
Water-Resistance Main body is not water resistant. Keep it dry. Install it inside the vehicle.
Confidential Phone Number For safety reason, do not tell other people the SIM card number of VT300, without taking
precautions of security settings.
SMS commands All commands in this manual are marked in green.

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2. Characteristics
Items
Standard
Power Supply
+9V - +37V / 1.5A
Normal power
consumption
≤35mA
Backup Battery
900mAh
Dimension
114mm x 80mm x 20mm
Installation Dimension
114mm x 83mm x 24mm
Main-frame Weight
0.125 KG
Wiring Weight
0.085 KG
Relay Weight
0.06 KG
Total weight
0.445 KG (with single box)
Operating temperature
-20 to 70°C
Humidity
5% to 95% Non-condensing
Frequency
GSM900/1800/1900MHz / GSM850/900/1800/1900MHz
GPS Module
latest GPS SIRF-Star III chipset
GPS Sensitivity
-158dB
GPS Frequency
L1, 1575.42 MHz
C/A Code
1.023 MHz chip rate
Channels
20 Channels all –in –view tracking
Position Accuracy
10 meters, 2D RMS
Velocity Accuracy
0.1 m/s
Default datum
WGS-84
Reacquisition
0.1 sec., average
Hot start
1 sec., average
Cold start
42 sec., average
Altitude Limit
18,000 meters (60,000 feet) max.
Velocity Limit
515 meters/second (1000 knots) max.
LED
2 LED lights to show GPS/GSM status
Flash Memory
1MB (optional)
Button
One SOS Button
Interface
1 output
4 digital inputs (2 negative and 2 positive triggering)
3. Installation
3.1 Hardware andAccessories
VT300 is supplied in a box which includes (main body, GPS antenna, GSM antenna, cable + SOS and CD. USB to RS232 cable,
relay, shake sensor and wire-tapping microphone are optional)

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3.2View
3.3 Functional Parts List
LED Indicator status
GPS LED (Green)
Flashing ( every 0.1 second)
The unit is being initialized
Flashing (0.1 second on and 2.9 seconds off)
VT300 gets GPS Signal
Flashing (1 second on and 2 seconds off)
VT300 no GPS Signal
GSM LED (Red)
On
One call is coming in / one call is being made/ trigger the
input port/receiving SMS
Flashing ( every 0.1 second)
The unit is being initialized
Off
VT300 is not connected to the GSM network
Flashing (0.1 second on and 2.9 seconds off)
GPRS is offline
Flashing (1 second on and 2 seconds off)
VT300 is connected to the GSM network
Other functional parts
SOS Button
SOS button is connected with the wires. Press it to send
SOS alarm to the preauthorized phone number.
MINI USB port (convert to RS232 port)
Connect to USB to RS232 cable for firmware updating,
configuring on PC and exporting stored data.
SIM Card Slot
To insert SIM card here
GSM Antenna Port
for GSM antenna
GPS Antenna Port
for GPS antenna
Screw Holes
There are 4 screw holes on the tracker, 2 along either side
that act as fixing points to the vehicle
Microphone (optional)
A microphone to be linked out for listening to the cabin
(wiretapping)

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PIN
Color
Function
Power (DC IN)
Red
DC In (power input). Input voltage: 9V~37V.
GND
Black
Ground
IN
Yellow
Digital Inputs, is positive triggering.
OUT1
Green
Output. Low voltage (0V) when effective and open drain when ineffective.
Output open drain sink voltage (ineffective): 45V max.
Output low voltage sink current (effective): 500mA max.
SW1
Blue
Digital Input. Positive triggering alarm.
SW2
Orange
Working with vehicle original alarm, Alert when the original car alarm ringing
for more than 8 seconds.
3.4 Connecting and Installation
Read this manual before using your VT300 and check if all parts are included in the packaging box.
3.4.1 Make sure you insert a working SIM card in.
- The SIM card should have enough fee (test the SIM in a phone to make sure it can send and receive SMS)
- Check that the SIM PIN code is turned off
- Before inserting SIM card, turn off the power of VT300.
- Unscrew and remove the front cover of VT300.
- Insert the SIM card by sliding it into the card slot with the chip module facing to the connectors on PCB.
- Screw the front cover after you finished.

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3.4.2 Antenna Connection
Connect the GSM Antenna to VT300.
After connect GSM antenna to VT300, put GSM antenna perpendicular to sky, put other radio equipments away
from the antenna to avoid mutual interference. Ensure that the signal in the normal reception (send) the first
premise, hidden as far as possible.
Connect the GPS Antenna to VT300
Sucker down the GPS antenna (with suction side of the flat), place it in horizontal position, if necessary,
double-sided adhesive can be fixed. No any metal shielding between the GPS antenna and the sky is allowed,
ensure the antenna facing towards sky, no metal objects to the block in the top of the range of 120-degree angle,
otherwise it will affect the satellite signal reception.
The proposed installation: a) top of the vehicle; b) inside the windscreen or dash-board; c) under plastic or
fiberglass bumper.
3.4.3 Find a suitable place inside the car for installing VT300.
Wiring connections must be firm and reliable and the joints should be wrapped with insulating tape tightly. The
unused electrical wire should be properly insulated.
Check if all wirings have been connected correctly and then connect the VT300 unit to the car power(battery).
Check that the Red LED is flashing 1 second on and 2 seconds off.
Check that the Green LED is flashing, has GPS signal if it is on, no GPS signal if off.
Make a phone call to VT300 and hang up to check if the calling can go through. Send SMS command 111111CHK
to the SIM card in VT300, to check if it will reply a SMS with GPS coordinates.
Install SOS button
Install a place where very convenient to driver for press in emergency. After install and connect to tracker, press
for 3 seconds, the LED would be on in green, for triggering the alarm.
Setup the SOS phone number, once press the SOS button, VT300 will send a message to the phone number.
Connect to the switch sensor
VT300 will send an alarm message to the preset phone number.
Check the engine installation

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First send an arm command to allow the car drive into a state of alert.
SW1 port can be used to check the engine condition, when the engine started or shutdown, VT300 will send an
alarm message to the preset phone number and platform.
Connect the original car alarm, VT300 will alert to center or owner while car alert.
4. Operating SMS Commands
Commands
Explanation
Reply
Remarks
111111CHK
Ask for the current
status and GPS
coordinates
Unit disarmed!263B2F2A,A,N=22.7268,
E=114.2101,V=0,D=349
A GPS signal
valid,
V、H GPS signal
invalid
111111ARM
Arm
Unit Arm!263B2F2A,A,N=22.7268,
E=114.2101,V=0,D=349
111111DSM
Disarm/Cancel
alarm
Unit disarmed!263B2F2A,A,N=22.7268,
E=114.2101,V=0,D=349
111111STP
Cut the engine
(stop the car)
Vehicle stopped! 263B2F2A,A,N=22.7268,
E=114.2101,V=0,D=349
111111STPx
Stopping the car by
setting speed,
when the speed
drops below the set
value, it will stop,
x = speed.
Vehicle stopped!
263B2F2A,A,N=22.7268,E=114.2101,V=0,
D=349
111111RES
Restore after stop
the car
Unit restored!
263B2F2A,A,N=22.7268,E=114.2101,V=0,
D=349
W111111,100
Reply Google link
position
http://maps.google.com/maps?f=q&hl=en&
q=22.540103,114.082329&le=UTF8&z=16
&lwloc=addr&om=1
Google URL link

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111111MON*
VT300 call the
preset number,
press the answer
button to listen.
For SOS
111111MON:*
Set the phone
number to listen,
call VT300, can
listen
automatically.
Use the preset number to call VT300, it can
listen automatically.
For wire-tapping
111111ASK
Check current
VT300 version
SICOM-A-100908:,,81,,464,41393,3871,
9985,33,12960,7433,103
Software version
100908
111111CMD:AT+GS
N
Query VT300
IMEI number
356896033746589
111111WWW:!
Check GPRS
parameter Settings
111111WWW:IDN:56896038888888;IPN:
xxx.xxx.xxx.xxx;COM:7020;APN:‖CMNE
T‖;
3;6;0;138
3: Updated the
position every 30
seconds.
111111LOG:!
Check GPRS
111111LOG:1:x,2:x,3:x,4:x,5:x,6:x,7:x,8:1
8:1=Open GPRS
RSTPARA!
VT300
initialization
parameters except
the password
Load default para!
Loading the initial
value
RSTUSER!
Initialization
VT300 password is
111111
Password reset ok!
Recover to111111
5. Setting SMS Commands
Command
Explanation
Reply
Remarks
111111PSW******
change VT300
password from
111111 to new one
111111PSW******
111111*10phone
number 1*20phone
number*
Set 2 phone numbers
as major control of
which can get alert
from VT300. Phone
1 can call to VT300
to arm or diarm.
111111*1013800138000*20075510086
13800138000
and
075510086 are
the two major
control phone
numbers.
111111TEL:phone
number ,phone
number
Preset phone number
to call VT300 to get
GPS coordinates.
Unit disarmed!
263B2F2A,A,N=22.7268,E=114.2101,V=0,
D=349
111111RPT:1:1,
Open function of
sending SMS with
GPS coordinates in
time interval.
111111RPT:1:1,2:x,3:x,4:x,5:x,6:x,7:x,8:x
111111RPT:1:0,
Close function of
sending SMS with
GPS coordinates in
111111RPT:1:0,2:x,3:x,4:x,5:x,6:x,7:x,8:x

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time interval.
111111SEC:7:X
Set time interval,
unit: minute
111111SEC:1:x,2:x,3:x,4:x,5:x,6:x,7: X,8:x
111111OVF:X,
Speeding setting,
Default 200 km
111111OVF:X
111111SMS:1:1,
Reply SMS in
Chinese.
111111SMS:1:1,2:x,3:x,4:x,5:x,6:x,7:x,8:x
SMS in Chinese
111111SMS:1:0,
Reply SMS in
English.
111111SMS:1:0,2:x,3:x,4:x,5:x,6:x,7:x,8:x
SMS in English
111111RUN:7:1,
Open ACC time
accumulated.
111111RUN:1:x,2:x,3:x,4:x,5:x,6:x,7:1,8:x
111111GPS:7:1,
Open mileage
accrual.
111111GPS:1:x,2:x,3:x,4:x,5:x,6:x,7:1,8:x
111111ACC:0,0,
Clear ACC time
accumulated and
mileage.
00000,00000
111111GPS:1:1,
Open GPS
111111GPS:1:1,2:x,3:x,4:x,5:x,6:x,7: x,8:x
111111GPS:1:0,
Close GPS
111111GPS:1:0,2:x,3:x,4:x,5:x,6:x,7: x,8:x
111111MOV:6:0,
Turn off movement
alert.
111111MOV:1:x,2:x,3:x,4:x,5:x,6:0,7:x,8:x
111111MOV:6:1,
Open the movement
alert.
111111MOV:1:x,2:x,3:x,4:x,5:x,6:1,7: x,8:x
111111RAD:XR:a,Y
R:b,
Set range of motion
detection, unit: 10
meters.
Set ok/5,1,1,250,134,141,
2243,11412,43583,126123
Motion range
111111RAL:XR:x,Y
R:x,X:str,Y:str,
（XR is the latitude
radius, YR is the
longitude radius, unit
10 m; X is the
current latitude, Y is
the current
longitude.）Latitude
format: dd. Dddd;
longitude format:
ddd.dddd.
Specific latitude and
longitude can by
sending 111111CHK.
Set ok/4,1,1,250,107,112,2243,
11412,43583,12612,3,
GEO-fence
111111RUN:1:0,
Close GPS power
saving mode.
111111RUN:1:0,2:x,3:x,4:x,5:x,6:x,7: x,8:x
111111RUN:1:1,
Open GPS power
saving mode.
111111RUN:1:1,2:x,3:x,4:x,5:x,6:x,7: x,8:x
111111RUN:2:0,
Close GPRS power
saving mode.
111111RUN:1:x,2:0,3:x,4:x,5:x,6:x,7: x,8:x
111111RUN:2:1,
Open GPS power
saving mode.
111111RUN:1:x,2:1,3:x,4:x,5:x,6:x,7: x,8:x
111111RUN:3:0,
Close GSM power
saving mode.
111111RUN:1:x,2:x,3:0,4:x,5:x,6:x,7: x,8:x

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111111RUN:3:1,
Open GSM power
saving mode.
111111RUN:1:x,2:x,3:1,4:x,5:x,6:x,7: x,8:x
6. Real-time GPRS Tracking SMS Commands
* Default: GPRS start. Send command 111111WWW:!/111111LOG:! to confirm GPRS started or not.
Command
Explanation
Reply
Remark
111111WWW:IDN:str
;IPN:str;APN:str;CO
M:str;RPT:x;
IDN:set ID: VT300 IMEI
number,14 numbers
（Note:IDN:the last 14
numbers of IMEI）;IPN:set IP,
APN: set APN, including the
access point name, user name,
password (if there are username
and password forAPN, please
separated by commas. ―COM:set
port;‖).
RPT:GPRS upload location
information by time interval,
unit:10 seconds;
parameters separated by a
semicolon（;）Because APN,
username and password are
separated by comma.
For example: the VT300 IMEI
Number is 353358015198975,
Command should
be :111111WWW:IDN:5335801
5198975;IPN:xxx.xxx.xxx.xxx;
APN:CMNET;COM:7020;RP
T:6;
111111WWW:IDN:53358015198975
;IPN:xxx.xxx.xxx.xxx;APN:‖CMNE
T‖;COM:7020;6;6;0;138
Setup
IP/APN/CO
M port/
GPRS
tracking time
interval.
111111LOG:1:b,4:b,8:
b,
1:b=0,Close GPRS alarm;
1:b =1,Open GPRS alarm。
4:b=0,No CRC;
4:b =1,CRC。
8:b=0,Close GPRS;
8:b =1,Open GPRS。
Command:111111LOG:1:1,4:1
,8:1,
111111LOG:1:1,2:x,3:x,4:1,5:x,6:x,7
:x,8:1
Open/close
GPRS &
alarm.
7. Alarm information explanation (receiving by mobile phone)
VT300 send alarm
information
Explanation
Received alarm information
Cancel alarm SMS commands
SOS alarm
Press the button to
trigger the alarm for
help.
Be robbed!
263B2F2A,A,N=22.7268,
E=114.2101,V=0,D=349
111111DSM
Engine ignition
alarm
Ignitions trigger the
alarm.
Engine ignition！
263B2F2A,A,N=22.7268,
111111DSM

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E=114.2101,V=0,D=349
car siren alarm
car alarm ringing for
more than 8 seconds,
trigger the alarm
Lamp alert！
263B2F2A,A,N=22.7268,
E=114.2101,V=0,D=349
Lower battery
alarm
Alarm after the main
power off
Power fail！
263B2F2A,A,N=22.7268,
E=114.2101,V=0,D=349
Over-speed alarm
Alarm when exceeds
the setting speed
Exceed limit
263B2F2A,A,N=22.7268,
E=114.2101,V=0,D=349
111111DSM
Movement alarm
Alarm when move at
the status of arm
Vehicle moved！
263B2F2A,A,N=22.7268,
E=114.2101,V=0,D=349
111111DSM
Geo-fence alarm
Alarm When the
tracker moves out
of a preset square
scope
Cross border！
263B2F2A,A,N=22.7268,
E=114.2101,V=0,D=349
111111DSM
Shake alarm
VT300 shaken
Be vibrated！
263B2F2A,A,N=22.7268,
E=114.2101,V=0,D=349
111111DSM
8. Application Guide
8.1.Test VT300
Connect the GPS antenna and GSM antenna, insert a SIM card, put the GPS/GSM antenna outside, then connect to
the 12V DC power supply, wait for 1 minute, call to VT300 to ensure it can go through.
8.2.Checking the current location
Send command “111111CHK”to VT300
Note: After installation, the first step is sending command to confirm there is GPS signal or not.
Reply: Disarm! 308B15EB, A, N=39.8640, E=118.6520, V=0, D=170
Disarm! : Car status, if alarm, it will show alarm information.
308B15EB: Base station code, for location
A: GPS signal is valid, V: got GPS signal ever, now is lost GPS signal. H: After restarting, passed 10 base station
code and no change for longitude and latitude.
N=39.8640°: latitude
E=118.6520°: longitude
V=0: the current car speed is 0 km / hour.
D=170°: direction angle
8.3.Track by Mobile-phone with Google Link
Command: W111111,100
Send this command to the tracker and then you receive an SMS with an http link.
http://maps.google.com/maps?f=q&hl=en&q=22.540103,114.082329&le=UTF8&z=16&lwloc=addr&om=1
Click on the link then the location can be shown directly on Google Map in your mobile phone.

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Note: Only smart phones and PDAsupports this function.
For example: W111111, 100





8.4. Set phone number for receiving the alarm message
Command: 111111*10 phone number 1*20 phone number 2*
Send command ―111111*10 phone number 1*20 phone number 2*”to VT300.
Phone number 1 and phone number 2 are selected by users.
For example: 111111*1013800138000*2010086*
If alarm, phone number 1 and phone number 2 can receive the alarm message.
8.5.Arm/Disarm
Use phone number 1 to call VT300, it will hang up and call back: the car is under Arm status.
Or send command 111111ARM, when the car is vibrated, engine ignition, both can trigger to alarm.
When open the front car door, use phone number 1 to call VT300, it will hang up: the car is under Disarm status.
Or send command 111111DSM, when the car is vibrated or engine ignition, no alarm.
8.6. Change Password
Command: 111111PSW******
Description: Change user’s password.
Note:
1. ****** is new password and the default password is 111111. The tracker will only accept commands from
user who has the correct password. Commands with wrong password will be ignored.
2. If forget the setup password, send command ―RSTUSER!‖to resume back the default password 111111.
8.7. Listen (Voice Wiretapping)
Command: 111111MON*
Description: Authorize a phone number to make a silence call to the tracker, the track answers the call
automatically and allows the caller to listen to what happens around the tracker. There is no voice indication that
the call is in progress.
8.8.Tracking by SMS
Report location by SMS interval (reply longitude and latitude)
Set two commands as below:
1. 111111RPT:1:1, to open function of reporting location by SMS interval

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2. 111111SEC:7:X, X: SMS time interval. Unit: minute. This command is to setup reporting time interval.
VT300 will reply a SMS with longitude and latitude to the user’s mobile phone.
3. 111111RPT:1:0, to close reporting location by SMS interval.
8.9. Engine Cut
Send Engine Cut command, by platform or SMS.
Engine Cut command: 111111STP
Cancel command: 111111RES
Can receive the reply from VT300 after sending
commands.
Note: the above function can be got upon connect a relay
in between tracker and car power supply.
8.10.Power-saving & Parking mode
For example: The car stays in garage for a long time, you can setup VT300 in power down mode (for
power-saving purpose), when vibrated, it will recover to work normally again.
Send command ―111111RUN:1:1, 2:1, 3:1,”to VT300 will be switched on power-saving/sleeping mode.
Cancel Sleep mode, sending command “111111RUN:1:0, 2:0, 3:0,”to cancel sleeping mode.
For example: when need to park the car, close uploading the data by GPRS. When start the car, it will upload the
data by GPRS automatically, and recover once be vibrated.
Send command “11111RUN:1:1, 2:1,”to VT300 will be switched on parking mode.
Cancel Parking mode, sending command ―111111RUN:1:0, 2:0,”to cancel.
8.11. Initialization
If you forget the password or need resume back to factory default setup.
Just send the following commands
Send “RSTPARA!”to VT300 to resume back to factory default setup.
Send “RSTUSER!”to resume to original password ―111111‖, after sending thing command, need to send another
command “111111*10 Phone number 1*20 Phone number 2*”to VT300 to re-setup major authorized control
phone numbers.
9. Client Software Platform

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User name and password would be required when login the client-software, contact with the supplier can get
user name and password.
User name and password can be both used in client software and web tracking platform.
Main function: Immediate positioning, history playback, 51map / Google map / satellite map for free switching,
license plate display different color represent different status, red alarm line display alarm type, ACC time
accumulating and mileage accumulating display.
Related information would be displayed when mouse moved to the device list bar.
Interface of history playback:
10. Web GPRS tracking platform
We provide GPRS protocol to customers to conveniently connect our VT300 to your current GPRS web-tracking
platform.
11. Inquiry about position by Google earth and Google map
SMS by command for inquiring the current position of the vehicle then put longitude and latitude into Google web
platform. Send SMS command “W111111,100”to the device, following information would be received then:
http://maps.google.com/maps?f=q&hl=en&q=22.540103,114.082329&le=UTF8&z=16&lwloc=addr&om=1, click
on it, you’ll see the location on google map.

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Enter Google map webpage of http://maps.google.com
Free for download : Google earth software web of http://www.google.com/intl/en/earth/index.html
12. FAQ
NO.
Q
A
1
SIM card slot cannot be found of
the device surface
Firstly, use the screwdriver to unscrew the screws and open the
case, unplug the SIM card slot of the device on the back, then
insert the SIM card correctly.
2
Inquiry command replied the
following message:
Disarm!263B2F2A,V,N=22.7268
E=114.2101,V=0,D=349
V means that no GPS signal currently; maybe position of the
device shield by tall buildings, or device was indoors.
3
Can I directly use out power
toVT300?
Yes, power supply can be directly used without built-in battery.
Verify that the power parameters achieved 12V/1.5A
4
Device number can be changed
anytime?
No, last 14 digits of the IMEI number in the GSM module as the
device number. Any change may cause the GPRS signal fail.
5
What would be needed for the
simple installation?
A SIM card with activated GPRS function
Connect the GSM antenna
Connect the GPS antenna
Connect the power wire (red, black)
6
How to get client software platform
user name?
Get it from the supplier
7
What kind of maps can be used in
client software platform?
Google map is included.
13. Trouble Shooting
NO.
Trouble
Possible causes
Solution
1
Indication LED light was not on
when power supply ready,
answer power off when calling
the device.
Wire of the main power loose and
cannot work
Measure voltage with a
multi-meter if it is not reach 12V,
check the power wire.
External power not connected, low
battery of the built-in battery.
Connect the main power for the
built-in battery charging.
Port was not connected well.
Insert again.
2
No messages replied from device
GSM antenna was not connected
well.
Connect well again.
GSM network busy.
Wait for reply message.
Device in power saving mode.
Cancel the power saving mode.
Wrong password of the device.
Enter the correct password.
Insufficient balance fee of SIM
card
Recharge for the SIM card.
SIM card is out of the shape or
damaged.
Replace the SIM card.
roaming service not enabled
Roaming service of the SIM card
should be enabled

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3
Location cannot be seen on the
client software at the first time.
Device number doesn’t correspond
Reset the number
Wrong IP setting.
Enter the correct server IP
address.
APN incorrectly.
Search the APN of the SIM card
company.
Port error
Set the correct port.
Non-activated GPRS function of
the SIM card.
Activated the GPRS function for
the SIM card
GSM signal weak.
Move to the strong signal area.
GPRS function was not on.
Send the command to turn on the
GPRS function.
4
Color of the device icon is in
gray on the client software,
there is no current position
displayed on the client software.
SIM card been suspended.
Recharge for the SIM card.
GSM signal weak.
Move to the strong signal area.
GPRS connecting was cut.
Wait for GPRS recover again.
Device was in the parking garage
where GSM signal is weak.
Leave the parking garage.
5
Cannot alarm
Alarm receiving function is not set
to the phone number.
Send the command of
111111*10phone
number1*20phone number2*to
set the alarm receiving function.
Did not arm.
Send command 111111ARM to
arm
6
Can’t stop the engine.
Speedy driving.
Control the car speed lower than
30km/h.
Relay is not installed correctly.
Connect correctly when install.
Wrong command of car stopping
Send the correct command.
7
Wrong password
Send SMS to resume the password.
RSTUSER!
8
Unavailable after changing the
car number on the client
software.
Didn’t click disconnection function
of the shortcut menu.
Disconnect first, then connect
again, or re-start the software
（effective-time is during
0-10minutes）
14.After-sale service and Technical Support
Limited warranty.
1) This limited warranty applies to users of our GPS tracker unit (hereinafter referred to as "consumers") from us
or our distributors to purchase the GPS tracker or product accessories (hereinafter referred to as "Product").
2) The product from the date of ex-factory, consumers enjoy one year free warranty service. You’ll get the services
during the free warranty period.
①As the product of the lack of materials and workmanship caused damage to the equipment, the company or its
authorized service centers are responsible for the free warranty.
②caused due to human factors of seller in equipment damage, the company pay or its authorized warranty service
center to collect the appropriate maintenance material cost.

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3) The following conditions are not covered under warranty for free.
Ⅰconsumer mishandling damage.
II out of product use conditions (such as flooding, deformation, power supply beyond the normal scope of work,
etc.), vehicle maintenance and other circumstances accidentally leaving equipment damaged.
III free warranty expires. However, the company or its authorized service centers are responsible for life-long
service with charge to consumer.
4) During the warranty period (including the free warranty period), consumers without authorization to open the
device caused damage to the equipment, our company will no longer provide service.
Contact us:
If you have any problem when using the product, please send an email to our technical support department.
E-mail: [e-mail]
MSN: [e-mail]
Skype: gpstracker911

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