Telular TG-1 Express User manual

TG-1 Express
Installation Guide
COMPANY CONFIDENTIAL
For use by TELGUARD®customers only.
Distribution to other parties strictly prohibited.
February 27, 2010

56042501 i © 2010 Telular Corporation
Important Note
The registration form must be completed before leaving for the job
site to install the Telguard product. There are four ways to register a
Telguard unit:
•register online at www.telguardonline.com,
•send the electronic registration form at www.telular.com/telguard,
•email the completed registration form to cellservic[email protected], or
•fax the completed registration form to 678-945-1651.
Foreword
The Telguard model TG-1 Express cellular alarm communicator (p/n
TG1GX001) is UL Listed for Household Fire systems and Household
Burglary systems. This means that the TG-1 Express may be used in
Household Burglary systems, Household Fire systems or combined
Household Burglary & Fire system as the primary communication path.
Technical Support
Technical support for all Telguard products is available Monday through
Saturday.
Toll Free: 800-229-2326, option 9
Monday -Saturday 8am -8pm EST

56042501 ii © 2010 Telular Corporation
About this Manual
This manual assumes that you have basic security system installation
skills such as measuring voltages, stripping wire, properly connecting
wires together, connecting wires to terminals, and checking phone lines.
It also assumes that you have a familiarity with the proper installation
and programming tasks related to various alarm panels.
The material and instructions covered in this manual have been carefully
checked for accuracy and are presumed to be reliable. However, Telular
assumes no responsibility for inaccuracies and reserves the right to
modify and revise this manual without notice.
It is our goal at Telular to always supply accurate and reliable
documentation. If a discrepancy is found in this documentation, please
mail or fax a photocopy of the corrected material to:
Telular Security Products
Technical Services Department
2727 Paces Ferry Road SE
Suite 1-800
Atlanta, GA USA 30339
Fax: [phone]

56042501 iii © 2010 Telular Corporation
Repair and Warranty
If trouble is experienced with the Telguard  Cellular Alarm Transmission
System please contact Telular Tech Support in the U.S.A. for repair and
(or) warranty information. The customer (user) should not attempt any
repair to the Telguard
 Cellular Alarm Transmission System. Repair of
this equipment should be referred to only qualified technical personnel.
Telular will repair or replace (our option) inoperative units for up to two
years from date of manufacture. This excludes damage due to lightning
or installer error. Unauthorized modifications void this warranty. Not
responsible for incidental or consequential damages. Liability is limited
to price of unit. This is the exclusive warranty and no other warranties
will be honored, whether expressed or implied.
An RMA must be assigned by calling Telular Tech Support 800-229-2326
before returning product to:
Telular Corporation
Attention: Repair Depot
294 W Palatine Rd
Wheeling, Il 60090
RMA number must be on outside of box or product will not be
accepted.
Future Testing and Limitations on Use
Telguardis part of an advanced design alarm-communication system.
It does not offer guaranteed protection against burglary and fire. Any
alarm communication system is subject to compromise or failure.
The Telguardwill not work without power. Electrically powered devices
will not work if the power supply is off for any reason, however briefly.
The cellular radio network, needed to transmit alarm signals from
protected premises to a central monitoring station, may be inoperable
or temporarily out of service. Cellular radio networks are also subject to
compromise by sophisticated methods of attack.

56042501 iv © 2010 Telular Corporation
This equipment, like any other electrical device, is subject to component
failure. Although this equipment is designed to be long lasting, the
electrical components could fail at any time.
Due to these limitations, we recommend that if the automatic self-test
feature is not enabled, other arrangements be made with the user to
test the system at least once every three months. Moreover,
arrangements should also be made for on-site inspection/test by a
licensed alarm installer at least once each year.

56042501 v © 2010 Telular Corporation
Terms and Conditions for Use of Telular Product
These Terms and Conditions are a legal contract between you and
Telular Corporation for the title to and use of the Product. BY
RETAINING AND USING THE PRODUCT YOU AGREE TO THE TERMS
AND CONDITIONS INCLUDING WARRANTY DISCLAIMERS, LIMITATIONS
OF LIABILITY AND INDEMNIFICATION PROVISIONS BELOW. IF YOU DO
NOT AGREE TO THE TERMS AND CONDITIONS, DO NOT USE THE
PRODUCT AND IMMEDIATELY RETURN THE UNUSED PRODUCT FOR A
COMPLETE REFUND. You agree to accept sole responsibility for any
misuse of the Product by you; and, in addition, any negligent or illegal
act or omission of your or your agents, contractors, servants, employees,
or other users of the Product so long as the Product was obtained from
you, in the use and operation of the Product.
INDEMNIFICATION OF TELULAR CORPORATION (“TELULAR”)
YOU SHALL INDEMNIFY, DEFEND AND HOLD HARMLESS TELULAR FOR
ANY OF THE COST, INCLUDING REASONABLE ATTORNEYS’ FEES, AND
FROM CLAIMS ARISING OUT OF YOU, YOUR CLIENTS’ OR OTHER THIRD
PARTIES’ USE OR OPERATION OF THE PRODUCT: (i) FOR MISUSE OR IN
A MANNER NOT CONTEMPLATED BY YOU AND TELULAR OR
INCONSISTENT WITH THE PROVISIONS OF THIS MANUAL; (ii) IN AN
ILLEGAL MANNER OR AGAINST PUBLIC POLICY; (iii) IN A MANNER
SPECIFICALLY UNAUTHORIZED IN THIS MANUAL; (iv) IN A MANNER
HARMFUL OR DANGEROUS TO THIRD PARTIES; (v) FROM CLAIMS BY
ANYONE RESPECTING PROBLEMS, ERRORS OR MISTAKES OF THE
PRODUCT; OR (vi) COMBINATION OF THE PRODUCT WITH MATERIAL,
MODIFICATION OF THE PRODUCT OR USE OF THE PRODUCT IN AN
ENVIRONMENT NOT PROVIDED, OR PERMITTED, BY TELULAR IN
WRITING. THE PARTIES SHALL GIVE EACH OTHER PROMPT NOTICE OF
ANY SUCH COST OR CLAIMS AND COOPERATE, EACH WITH THE
OTHER, TO EFFECTUATE THIS INDEMNIFICATION, DEFENSE AND HOLD
HARMLESS.

56042501 vi © 2010 Telular Corporation
WARRANTY and LIMITATIONS
TELULAR WILL REPAIR OR REPLACE (OUR OPTION) INOPERATIVE UNITS
FOR UP TO TWO YEARS FROM DATE OF MANUFACTURE. EXCLUDES
DAMAGE DUE TO LIGHTNING OR INSTALLER ERROR AS WELL AS UNITS
THAT INCORPORATE MATERIAL, OR USED IN A MANNER OR
ENVIRONMENT, NOT SPECIFICALLY AUTHORIZED IN THIS MANUAL.
UNAUTHORIZED MODIFICATIONS VOID THIS WARRANTY. NOT
RESPONSIBLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES.
LIABILITY LIMITED TO PRICE OF UNIT. THIS IS THE EXCLUSIVE
WARRANTY, IN LIEU OF ALL OTHER WARRANTIES INCLUDING IMPLIED
WARRANTIES OF MERCHANTABILITY, TITLE, DELIVERY, INFRINGEMENT
OR FITNESS FOR A PARTICULAR PURPOSE AND NO OTHER
WARRANTIES WILL BE HONORED, WHETHER EXPRESSED OR IMPLIED.

56042501 vii © 2010 Telular Corporation
Table of Contents
Important Note i
Foreword i
Table of Contents vii
General Description and Operation 1
Visual Tour 2
TG-1 Express – First Look 2
Features 3
Operating Mode 3
Panel-Supplied Power 4
Single Line Interface Cable (SLIC) 4
Multiple Alarm Format Support 4
Complete Supervision of Communication Path 5
Telguard Automatic Self-test Report 6
Telguard Remote Query Capability 7
Programmable Supervisory Trip Output (STC) Relay 7
Diagnostic and Status LEDs 8
UL Listings 8
Getting Ready 9
Dealer Account Establishment 9

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Subscriber Account Registration 9
Pre-Installation Checklist 10
Installation 11
Summary 11
Step 1: Register the Telguard Unit for Service 11
Step 2: Locate Unit and Measure Signal Strength (RSSI) 12
Step 3: Program, Activate & Transmit Alarms 16
Step 4: Connect the Supervisory Trip Output 20
Step 5: Connect and test the trip input (optional) 23
Step 6: Complete the Telguard Installation 24
Appendix 1 – Connection Guide 26
Appendix 2 – Troubleshooting Guide 28
Appendix 3 – Detailed Specifications 32
Dialer to Interface Electronics 32
Power 32
Digital Cellular Radio 32
Appendix 4 – Parts List 34

56042501 1 © 2010 Telular Corporation
General Description and Operation
The TelguardTG-1 Express is a digital cellular radio alarm
transmission device used to provide a primary transmission path
(cellular) for Household alarm panels. When transmitting an alarm
signal, the Telguard unit obtains its data from the alarm panel by way
of a telephone interface. The Telguard will obtain all alarm signal
information including monitoring station phone number, account
number and all zones for every alarm transmission. The Telguard
transmits a Link Request to the Telular Communication Center and,
when a link acknowledgement is received, the Telguard handshakes
with the alarm panel and causes it to transmit the alarm data. Telguard
encodes the alarm data and transmits it to the Telular Communication
Center over the cellular network. The Telular Communication Center
performs a function similar to a central station receiver and issues the
transmission acknowledgement when the last message in the
transmission is received. After decoding and reformatting, the alarm
signal is routed over the telco line (Public Switched Telephone Network
- PSTN) to the appropriate alarm company central station for action.
In a typical alarm installation, Telguard Digital TG-1 Express is installed
in the same area as the host alarm system and is connected directly to
the host alarm panel via the Telguard’s RJ-45 jack in the normal
fashion. One programmable supervisory trip (STC) output is available
for connection to the host control/communicator's trip zone input
terminals in order to provide a Telguard trouble signal to the alarm
panel. Additionally, automatic self-test and status-on-demand report
signals are transmitted exclusively over the cellular network to the
Telular Communication Center. The TG-1 Express receives operating
power form the host alarm panel, and all cellular monitoring and
supervisory functions are built in. No extra modules are required.
The UL Listed equipment at the Telular Communication Center (TCC)
plays a key role in the operation of every Telguard. All Telguard units
are required to use the Communication Center because of the alarm
panel alarm signal format encoding and decoding requirements used
in packet-data transmissions over the digital cellular network. The

56042501 2 © 2010 Telular Corporation
Communication Center also manages the real-time databases for
cellular service and a complete history of every Telguard unit’s
operating conditions. These conditions include programming setup
information, alarm transmission information, supervisory trouble
information, status information, and automatic self-test information.
Visual Tour
TG-1 Express – First Look

56042501 3 © 2010 Telular Corporation
Inside the TG-1 Express
Features
This section summarizes the key features of the Telguard TG-1 Express.
Operating Mode
The Telguard Digital TG-1 Express is a digital cellular transmission
device that is installed at the protected premises to provide primary
alarm transmission integrity for household burglary and fire systems.

56042501 4 © 2010 Telular Corporation
Panel-Supplied Power
The Telguard TG-1 Express has an extremely low power profile, and as
such can usually be powered from the panel to which it is connected.
At 39mA (average), the power required by the TG-1 Express is less than
that used by many keypads.
Using the panel to provide power for the TG-1 Express allows for a
simpler installation, and eliminates the need for additional A/C outlets.
For panels with very limited power capabilities, a Telguard TG-1 or TG-
4 communicator should be used, both of which utilize a battery
backed-up A/C power, separate from the panel.
Single Line Interface Cable (SLIC)
To further simplify installation, the TG-1 Express can be connected to
the panel power using pins 2 and 7 of the RJ-45 connector for Ground
and Power respectively. This allows the installer to connect both the
communication path as well as the power to the alarm panel using a
single cable.
Multiple Alarm Format Support
The default program setting of the Telguard TG-1 Express is for Auto
Detection of the panel alarm format. The Auto Format Detect feature
allows the Telguard to adapt to receive any listed format on every
alarm transmission. If the alarm format is changed for whatever
reason, the Telguard will sense the new format and accept the alarm
signal.
In order for the host alarm panel to be compatible with the Telguard,
the panel must be programmed to transmit alarm messages to the
central station using one of the following non-extended formats:
•Pulse Formats:
o3+1 pulse; 10pps, Double Round, 1400Hz ack
o3+1 pulse; 20pps, Double Round, 2300Hz ack

56042501 5 © 2010 Telular Corporation
o3+1 pulse; 40pps, Double Round, 2300Hz ack
o4+2 pulse; 10pps, Double Round, 1400Hz ack
o4+2 pulse; 20pps, Double Round, 2300Hz ack
o4+2 pulse; 40pps, Double Round, 2300Hz ack
•Ademco Contact ID
•Radionics Modem IIe or IIIa
•SIA2 (SIA-DC-03 level 2 release at 300 baud)
•DMP
Hexadecimal account numbers can be used with 3+1 or 4+2 formats,
as well as Contact ID and Radionics (4 or 10 digits for Contact ID, 4
digits for Radionics).
Complete Supervision of Communication Path
The Telguard TG-1 Express continuously supervises the primary
(cellular) communication path. If the cellular communications path
becomes inoperative, the TG-1 Express generates a relay trip output
that can be connected to a zone input of the host alarm panel and/or
used to activate remote annunciation devices.
No Service Condition (NSC)
The Telguard unit declares a no service condition (NSC) when the
measured “receive” cellular radio signal strength at the protected
premises drops to -114 dBm or less. NSC is programmable to trip the
supervisory relay output (STC relay) after a variable period of time.
When the STC relay trips, the System Trouble Condition LED (STC LED)
will flash 4 times. Restoral of this condition occurs when a measurable
signal strength greater than –114 dBm is maintained for the trip period.
Radio Failure Condition (RFC)
Radio communications failure condition (RFC) is declared when
Telguard is unable to transmit over the cellular network even with
acceptable signal strength. RFC is indicated by the STC LED flashing 5
times. RFC is cleared automatically after 10 minutes.

56042501 6 © 2010 Telular Corporation
Panel Presence Failure Condition (PPFC)
Panel presence failure condition (PPFC) is declared when the Telguard
is unable to detect the presence of the host alarm panel. PPFC is
indicated by the STC LED flashing 7 times. PPFC is restored
immediately after the connection to the panel is restored.
Dial Tone Failure (DTF)
The Telguard continuously monitors the 30V supply circuit that
provides dial tone to the alarm panel. A Dial Tone Failure (DTF) is
declared when the 30V supply drops to 20V or less while the alarm
panel is on-hook. The STC LED will flash 6 times and the STC relay will
trip. Additionally, a TYPE 2 supervisory message is automatically
transmitted to the Telular Communications Center. This condition will
require contacting the Telular Communications Center for resolution.
Catastrophic Failure (CF)
Catastrophic Failure (CF) is any condition that causes the Telguard to
stop functioning at all levels, most commonly because of power failure.
The STC trip output is activated and visible indication is loss of all LED
activity. If power is connected properly to the unit, please contact
Telguard Technical Support for resolution.
Telguard Automatic Self-test Report
The Telguard automatic self-test signal is programmed to daily, weekly
or monthly schedule as prescribed by contract. The central station
receives the automatic self-test report in the same format that the
alarm panel normally uses for communication over the telco line. The
central station provides the Telguard self-test code along with the time
and frequency of transmission when the Telguard is initially activated.
The Communication Center captures all current and historical data
pertaining to the operation of the Telguard when it processes the
automatic self-test signal on to the central station. This data contains
current operational status (C.O.S.) of the Telguard such as "All OK",

56042501 7 © 2010 Telular Corporation
current trip input status, or any combination of the system trouble
conditions, as well as the current signal strength. In addition, the data
also contains historical data for supervisory events that occurred since
the last self-test signal was transmitted. This data includes the number
of occurrences of communications failure conditions and no cellular
service conditions. This additional information is available by
contacting Telular Technical Support or by visiting
www.TelguardOnline.com.
Telguard Remote Query Capability
Although Telguard has the capability for a daily, weekly, or monthly
automatic self-test, a separate feature is provided for determining the
current operational status of every Telguard. This feature is called
Remote Query and is used to provide real-time operational status for
Telguard on-demand. It is useful in resolving STC events that are
reported by the alarm panel to the central station. Authorized
personnel can initiate the Remote Query at any time by calling
Customer Service or by visiting www.TelguardOnline.com. The Remote
Query causes Telguard to upload current operational status data and
historical data, just as the automatic self-test described above, except
that the query signal is controlled by the one who initiates it. The
query signal is held in the Telguard database at the Communication
Center for review and is not forwarded on to the central station.
Programmable Supervisory Trip Output (STC) Relay
The Telguard Digital TG-1 Express has one supervisory relay trip output
(STC) and is energized in a powered-up state when no system troubles
exist. It enables a supervisory trouble code to be transmitted to the
central station when connected to an alarm panel’s 24-hour instant
input zone. The STC relay is programmable, using a standard touch-
tone telephone or butt-set, to meet virtually any installation
requirement.
The following supervisory features or combination of features are
programmable to trip the STC relay in order to meet a variety of
installation requirements:

56042501 8 © 2010 Telular Corporation
•Trips on no service condition (NSC).
•Trips on radio communication failure condition (RFC).
The following system trouble features are embedded in the Telguard
for tripping the STC relay and cannot be changed:
•Tripped when unit is not activated at the Telular
Communications Center (TCC)
•Trips on catastrophic failure (CF) if all power is lost.
•Trips on transmit-disable command from the Communication
Center. This radio command disables only the Telguard
transmitter and would be used, for example, to shut down the
Telguard due to a runaway panel dialer.
Diagnostic and Status LEDs
Seven LEDs are provided as a useful aid during installation and give
installers an immediate visual indication of system status. The LEDs
serve as indicators for activation, system trouble conditions, and
communication indicators. They also can be used to provide a signal
strength indication, similar to the signal strength bars on a cellular
phone. See the installation section for details.
UL Listings
Model TG-1 Express (p/n TG1GX001) meets the requirements for all
Household Burglary, Household Fire, and Combined Household
Burglary/Fire installations. It has a plastic enclosure and dipole antenna.
TG-1 Express is UL Listed for the following:
•UL Household Burglary
•UL Household Fire
•UL Household Burg/Fire Combination

56042501 9 © 2010 Telular Corporation
Getting Ready
The Telguard can only be activated when all the necessary accounting
information has been entered into the customer database located at
the Telular Communication Center. The database includes information
about the customer account, unit location, and system test plan
information.
Dealer Account Establishment
Prior to registration of any Telguard unit, a Dealer Account must be
established. Once the Dealer Account has been established and service
credit line established between the Security Dealer and Telular, a
service registration form may be submitted. Establish your Dealer
Account by completing the Telular Cellular Service Dealer Account
Application that is included with every Telguard and faxing it to Telular
Customer Service at 678-945-1651. Once the application has been
completed you will receive an acknowledgment within 1 business day
or sooner. This is a one-time event; the acknowledgment from the
Telular Technical Service will include a Dealer Account Number that will
be used for all Telguard registrations.
Subscriber Account Registration
A completed Registration Form is required by Telular to register the
Telguard unit prior to leaving for the job site. Service registration of
the Telguard can be accomplished:
•Online – Complete the Registration Form online at
www.telguardonline.com
•By Email – Email the completed Registration form to
[e-mail].
•By FAX – Fax the completed Service Registration Form that is
shipped with each Telguard unit to Telular Customer Service
at 678-945-1651.

56042501 10 © 2010 Telular Corporation
Service registration occurs within 30 minutes of receipt of the
registration form. The subscriber record is created and the Telguard
device will be ready for activation. Activation occurs automatically
upon transmission of the first alarm signal. Telular Technical Service is
open from 8:00 AM – 8:00 PM EST Monday – Friday, 9:00 AM – 5:00 PM
EST Saturday and closed during major holidays; registration forms
received after hours will be processed by 9:00 AM EST the next
business day.
Pre-Installation Checklist
Before attempting to connect Telguard to the host alarm panel, please
note the following:
Be sure you have all the proper parts before you go to the job site. The
following items are shipped with each Telguard unit:
•Registration Form – The registration form must be
completed and sent before leaving for the job site to
install the Telguard unit.
•Basic TG-1 Express unit, with antenna.
•TG-1 Express Installation Guide.
You must also have certain installation test tools:
•A standard telephone or lineman's butt-set is required at the
job site for use in programming the unit.
•Screws and a screwdriver will be required to attach the unit
and antenna to the wall.
•In order to connect the STC relay output to the alarm panel,
stranded electrical wire will be required. The terminal strips
can accommodate solid or stranded wire sizes from 14 to 22
gauge.
•A standard RJ31X-to-spaded leads cable will be required to
connect the TG-1 Express to the panel. These are usually
supplied with the alarm panel.

56042501 11 © 2010 Telular Corporation
Note: Your unit may be subject to airtime charges for unintended use.
Telular Cellular Service offers several cellular service rate plans. Check
the registration form that was shipped with your unit or call us to
determine what rate plan each unit is operating under.
Installation
Summary
There are six steps in installing Telguard properly. IF YOU DO NOT
PROCEED IN THE ORDER AND MANNER PRESCRIBED, YOU MAY NOT
COMPLETE THE INSTALLATION IN THE TIME ALLOCATED. These six
steps are summarized below and then explained in detail in the
remainder of this manual.
1. Register for Telguard service
2. Locate Unit and measure signal strength
3. Program, activate and transmit alarm panel alarms
4. Connect supervisory trip outputs
5. Connect trip input (optional)
6. Complete installation
This six-step installation approach provides the alarm installer with the
easiest and fastest method of properly installing Telguard. Please
follow the instructions carefully and if you should need assistance or
have any questions, call Telular TECHNICAL SERVICE at 1-800-229-2326
extension 9.
Important: Dealer Account Establishment and service registration form
must be complete prior to Installation (see previous section).
Step 1: Register the Telguard Unit for Service
Installation Tip: Register for service prior to leaving for the job site to
avoid a second trip.