Tenveo VHD1080Pro User manual

Version V5.0(English)
Add.: Rm 638-639, Block B, Tianhui
building, No 106, Yousong Rd, Lon-
ghua Dist, Shenzhen, China.
E-mail: [email protected]
Mobile: [phone]
Add.: Rm 2302, Block A, Zhongdeng
Wenjing building, Fengcheng 9th Rd,
Weiyang Dist, Xi'an, China.
Email: [email protected]
Tel: [phone]
ShenZhen Tenveo Video Technology Co,.ltd
Headquarter Xi'an Branch
www.hktenveo.com
(ShenZhen)
HD Conference Camera
User Manual

Performance Characteristics
Quick Start
Remote control button description
Common operation instructions
Trouble shooting
Tech parameters
Product Description
Foreword
Notice
Supplied Accessories
Camera papameters
Interface definition
Interface diagram
Installation instructions
Contents
Remote control instructions
Common Operation Instructions
Control Interface
Remote control match
Trouble shooting
Maintenance Services
Maintenance Services
1
1
1
2
2
3
3
4
5
6-7
8
8
9
9
Warranty card
Warranty card 10-11
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1
Attention
Thanks for choosing our VHD series conference cameras.
Please read this manual carefully before using the product.
1. Foreword
·To avoid damage from stress, violent vibration, soaking during tra-
nsportation, storage and installation.
·Take care of each components of camera during installation, and
install camera at where is affordable enough, to avoid drop or scra-
tches of camera case.
·Handle the camera parts gently, do not squeeze the camera units
hard. Please do not touch the camera lens by hand directly to avo-
id the lens scratched and image quality affected.
·Do not apply excessive voltage. (Use only the specified voltage)
Otherwise, you may get an electric shock or a fire may occur.
·Do not aim the camera at the sun or the other high luminous obje-
cts, otherwise it may cause image blurring or lens flare, even cause
permanent damage to the camera.
·Do not clean camera with active chemical or corrosive detergents,
and remove dust or dirt on the surface of the lens with a blower (C-
ommercially available)
·Do not disassemble any camera components, in case of abnormal
operation; contact your authorized dealer or the store where you p-
urchased the product.
(1) HD conference camera (2) DC12V-2A power supply
(3) Ceiling mount (4) Mounting screws
(5) Manual (6) Remote control
(7) Serial port control cable (8) USB cable
2. Notice
3. Supplied Accessories

Performance Characteristics
1. Camera technical parameters
2. Camera Parameters
Electric Communication
Operation Surroundings
Physics Installation Method
Input Voltage
Power
Decoder
Horizontal Rotation
Vertical Rotation
Baud
Protocol
Address Set
Operating
Environment
Operating Temp
Rotation Speed
Preset Point
Net-Weight
DC12V
12W
internal
±170°
120°
2400/4800/9600bps
VISCA/PELCOD/P
0~255
0°~+50°
0~95%
non-condensing
Support desktop,wall mount,ceiling mount
and tripod installation
100°/s
9 remote controls
Pelco Protocol
256
1.46kg
2
1/2.1” HD color CMOS 1/2.7” HD color CMOS
2.1 Mega Pixel
2.1mm lens
D:138°H:120°V:100° 128°~37° 51.3°~4.64°
F=3.0-10.0mm F=5.0-50.0mm
2.1 Mega Pixel2.1 Mega Pixel
1/2.9” SONY HD CMOS
VHD1080Pro VHD102U
55.5°~3.0°
F=4.7-94mm
2.1 Mega Pixel
1/3” SONY HD CMOS
VHD202U
VHD3U
Fixed focus 10x optical zoom 20x optical zoom3x optical zoom
Image Sensor
Effective Pixel
HD Format
Focal length
HD Interface
FOV
Lens
Resolution
Signal System
Control parameters
Translation/
Pitching Angle
Translation/
Pitching Speed
Preset
Control
Protocol
Common Parameters
Size
Color
Spec Model
1080P(1920*1080) 720P(1280*720)
USB
1080P/720P
NTSC/PAL
IR remote control supports 9 presets PELCO,Protocol supports 256 presets
-170°~170° -30°~90°
100°/s 80°/s
VISCA,PELCO-D,PELCO-P(RS-232, RS485)
Product：260*175*180mm packaging：296*225*218mm
black

Quick Start
2.Interface diagram
1.IR 2.USB 3.RS-232
4.RS-485 5.IR SELECT 6.DC12V
3
1. Interface definition
DC 12V Output AC 220V Input
DC 12V
IR SELECT
NO
1234
RS-485
AB
RS-232
USBIR
VISCA IN
VISCA OUT
RS-422/485
High Speed USB HD Video interfare keyboard control
TV
PC
DC 12V
IR SELECT
NO
1234
RS-485
AB
RS-232
USBIR
① ② ③ ④ ⑤ ⑥

3.Installation instructions
(1)Surface Installation
Put the camera on the desk flat, and make sure the camera in
level. If want to put the camera on oblique surface, please m-
ake sure the angle of inclination less than 15 degree for ensu-
re camera pan and tilt working in normal operation.
(2) Tripod Mount Installation
(3) Ceiling Mount Installation
Twist the tripod’s screw on the camera tripod hole, then the
tripod could be installed on the bottom of camera. The tripod
screw must fit below.
>
_
15°
_
<
15°
Screw specification 1/4-20UNC
6mm
4
1.Fix the upper bracket to the ceiling
3 Close the upper and lower brackets
2.Fix the lower bracket to the ceiling
lower bracket
Ceiling
Upper bracket
Ceiling
4.Lock the upper and lower brackets
Screw hole
Screw holeScrew hole

Remote control button description
5
12
13
15
14
1 2 3
12 3
45 6
78 9
PRESET
0RESET
CAMERA SELECT
STD REV
POSITION
UP
DOWN
HOME
PAN-TILT
MENU
PT/RESET
ZOOM
SLOW
+
-
ZOOM
FAST
+
-
FAR
NEAR
MANUAL
FOCUS
L/R
SET
AUTO
FOCUS
(1)Remote Control Launch Window
(2)【POWER】Standby Button, pressing it, camera
goes into Standby Mode; pressing again, camera go-
es Power ON.
(3)【P/T Reset 】Camera Pan/Tilt reset Function sa-
me with⑧（P/T RESET）
(4)【CAMERA SELECT】Choose the camera number
that needed to control, to correspond the dial-up code
on the back of camera;
(5)【POSITION】Preset position setup keys, include
【PRESET】and【RESET】.
Press PRESET+NUMNER: to setup preset;
Press RESET+NUMBER: to clear preset.
(6)【UP】Camera rotating horizontally in regular ins-
talled direction
(7)【PAN-TILT】Camera rotation control key:
press this button and move by the arrow direction,Pr-
ess【HOME】to back to the center of vertical and ho-
rizontal position.
(8)【P/T Reset 】Camera Pan/Tilt reset；
(9)ZOOM SLOW
【Zoom SLOW+】T：Zoom out at low speed
【ZOOM SLOW-】W：Zoom in at low speed
(10)Manual Focus Mode
【MANUAL FOCUS】Start manual focus function
【FAR】Manually far focus, clearer for the distant objects, loose finger t-
o stop.
【NEAR】Manually near focus, clearer for the nearby object, loose fing-
er to stop.
(11)【L/R DIRECTION/SET】Press this function key, then: press
1（STD）camera rotating horizontally in regular installed direction press
2（REV）camera rotating horizontally in reversed installed direction
(12)【AUTO FOCUS】Auto Focusing Button
(13) Fast Zoom Key
【ZOOM FAST +】Zoom out at fast speed
【ZOOM FAST -】Zoom in at fast speed
(14)【MENU】Enter/Exit the menu
(15)【DOWN】Camera rotating horizontally in rever-sed installed direc-
tion.

Common Operations Introductions
1. Camera Select
Refer to the dial-up at the back of camera and choose
camera address number that you want to control（1-3）。
2. Camera Direction Control
*Note: Press direction key to move the camera.Press the
direction key when you need to change the angle. If you
want to move the camera slowly, just click the direction
key; If you want to move the camera fast at a large scale,
just long-press the button.
3. Camera Focusing Mode Control
【AUTO】Switch the focus mode to AUTO
【MANUAL】Switch the focus mode to MANUAL
【FAR】Far focus manually
【NEAR】Near focus manually
Turning up
Turning down
Turning to left
Turning to right
6
1 2 3
CAMERA SELECT
HOME
FAR
NEAR
MANUAL
FOCUS AUTO
FOCUS

4. Camera Zoom Control
Press any one of the 4【ZOOM】
to make the zoom functioning.
5. Back Light
The subject will become dark when there is a
light source behind it, press【BACK LIGHT】
to use back light shooting function. To cancel,
press【BACK LIGHT】again.
6. Preset Setup,Call,Cancel
(1) Reserve Preset: Press【PRESET】
then press one of the number（1-9）to
reserve a preset that correspond to the
NUMBER.
*Note: you can setup 9 presets at most by the remote control.
(2) Call Preset: Press the NUMBER（1-9）directly to call the-
reserved preset.
*Note: It won’ t work if there’ s no preset reserved in the cor-
responded number.
(3) Remove Preset: Press【RESET】, then press one of the-
number（1-9）to remove a preset that correspond to the NU-
MBER.
7
12 3
45 6
78 9
PRESET 0RESET
STD REV
POSITION
B-LIGHT
ZOOM
SLOW
+
-
ZOOM
FAST
+
-
(1) Reserve Preset:

(2) RS-232 Interface Distribution
1、Control Interface
(1)RS485 Interface Distribution
2、Remote Control Match
PS: RS-422/485 and RS232 Pins distribution
8
Set camera's remote control address.
Point the arrow to 1, Short press 1 on camera select to select the
camera 1.
Point the arrow to 2, Short press 2 on camera select to select the
camera 2.
Point the arrow to 3, Short press 3 on camera select to select the
camera 3.
1 2 3
CAMERA SELECT
PIN NUM
A
B
FUNCTION
DTR IN+(connect to RS-485)
DSR IN+(connect to RS-485)

Troubleshooting
Maintenance Services
Before request service to serviceman, it can according to below methods to remove failures, if-
still can’ t be solved, please contact us for help.
Q:The video of camera cannot be displayed on the screen.
A:Please check the connection between power cable,video cable, camera and monitor, fix the c-
onnector on each end.
Q: It’ s unable to Pan, Tilt and zoom camera.
A:Because menu was displayed on monitor. Please re-operate after exit menu.
Q: Why the camera rotates for about 10 seconds after power on.
A:This is the normal self-test of the camera.
Q: Poor Image quality while using in church or other low-light conditions.
A:1 Press【BACK LIGHT】on remote control or menu (ON/OFF) to adjust backlight effect. 2 Arr-
ange the church lighting properly
Q:Remote control is not working or insensitive
A: 1 Not work, please replace batteries.
2: Not sensitive: 1Choose the correct “IR select” number to meets camera. 2 Control the camera
within 15m 3 Remove the obstacles 4 Aim at the sensor which is in front of the camera when co-
ntrolling it.
Q: USB interface is not identifiable.
A: Please check USB cable and extension cable are well connected or not. If yes, change to an-
other USB interface and try to connect again.
Q No image after HDMI interface connects.
A: 1 check the HDMI cable and connected device are normal.
2 check the video format that is supported by the connected device or not. If not, adjust the vide-
o format according to the connected device.
3 Recommended cable is no longer than 30m.
Q:It was not been controlled via RS232/RS485 when camera connect to PC.
A:Make sure it is a correct connection between camera and PC. (Reference to RS-422/485 and
RS232 Pins distribution in page 16.)
Q:Why no wall mount brackets?
A: Camera comes with ceiling mount, wall mount or tripod brackets needs to buy separately.
Q: Does this camera has built-in mic?
A: No, our cameras comes with no built-in mic.
Q:Can we control the camera only by the remote control?
A: We can control the camera by remote control. Keyboard controller (joystick), and software.
All products purchased from our company are guaranteed to keep in good repair for 18 month-
s. If there are any quality problems during the guarantee period, we will maintain for free.
Under any of the following warranty, elated maintenance costs will be collected:
1. Product was not normal used.
2. Fire, electric shock, outside object collapse or other natural disasters causes make the equi-
pment damage.
3. Unauthorized repair, misuse, abuse and change.
9

Tenveo Warranty Card
Name：Tel:
Email: Post code:
Address:
Product Name :
Factory Serial Number :
User ‘s info:
Attention:
Product’ s information:
Thank you very much for choosing our products.
Purchase Date
1.This card is considered as the Protection to fix warranty, so please
reserve them carefully.Please fill in truthfully.
2. Please indicate the model number, Factory Serial Number and the
detailed description of the fault information.

Q.A.
Certificate
of
compliance
QC PASSED
Tenveo

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