Trust Precision Viewer User manual

Trust Precision Viewer Monitor
GB
TRUST PRECISION VIEWER
MONITOR
Instruction Manual
Version 1.0

Trust Precision Viewer Monitor
01 UK 12101 12102 MONITOR.DOC
Thank you
Thank you very much for purchasing this product from the Trust range. We wish you hours of fun
with it. Please read this manual carefully before using the product.
Registration
Register your purchase now at the Trust Internet site, www.trust.com, so that you are able to
receive optimal guarantee and service support. You will be automatically informed of
developments to your product and of other Trust products. You will also have the chance to win
some spectacular prizes.
Copyright statement
No part of this instruction manual may be reproduced or transmitted, in any form or by any means,
electronic or mechanical, including photocopying, recording, or information storage and retrieval
systems, for any purpose other than the purchaser's own personal use, without prior written
permission from the manufacturer.
Disclaimer statement
The manufacturer specifically disclaims all warranties, either express or implied, including, but not
limited to, implied warranties for the marketability and suitability for a particular purpose, with
respect to the software, the accompanying product manual(s) and written material, and all other
accompanying hardware. The manufacturer reserves the right to revise or make improvements to
its product at any time and without obligation to notify any person of such revisions or
improvements.
In no event shall the manufacturer be liable for any consequential or incidental damages, including
any loss of business profits or any other commercial damages, arising out of the use of its
products.
All company or product names are trademarks or registered trademarks of their respective
owners.

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Contents
1. Introduction ..................................................................................................................................... 2
1.1 Conventions used in this manual........................................................................................... 2
1.2 Contents of the package.......................................................................................................... 2
1.3 Minimum system requirements .............................................................................................. 2
2. Safety................................................................................................................................................ 3
2.1 General information ................................................................................................................. 3
3. Installing the monitor...................................................................................................................... 3
3.1 Fastening the swivel-and-tilt base.......................................................................................... 3
3.2 Positioning the monitor........................................................................................................... 3
3.3 Connecting the monitor........................................................................................................... 4
4. Installing the driver ......................................................................................................................... 5
4.1 Windows 95 / 98 / Millennium Edition .................................................................................... 5
4.2 Other operating systems ......................................................................................................... 5
5. Setting the resolution and refresh rate ......................................................................................... 5
5.1 Colour depth ............................................................................................................................. 5
5.2 Resolution................................................................................................................................. 5
5.3 Adjusting the refresh rate........................................................................................................ 5
5.3.1 Windows 95 / 98 / 2000 / Millennium Edition .................................................................. 5
6. Operation and making adjustments ..............................................................................................6
6.1 Turning the monitor on and off...............................................................................................6
6.2 OSD menu ................................................................................................................................. 6
6.2.1 Adjusting the brightness .................................................................................................. 7
6.2.2 Adjusting the contrast ...................................................................................................... 7
6.2.3 Other settings .................................................................................................................... 7
6.3 Energy saving........................................................................................................................... 8
7. Troubleshooting.............................................................................................................................. 9
7.1 On-Site guarantee .................................................................................................................. 12
7.1.1 Before you call the On-site Service Center................................................................... 12
8. Specifications ................................................................................................................................ 13
9. Trust Customer Care Centers ...................................................................................................... 14
10. On-Site Service Centers ............................................................................................................... 15

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1. Introduction
This instruction manual is intended for users of the Trust Precision Viewer Monitor. Prior knowledge of
computers is not necessary to install this product. If you have any questions, please consult one of the Trust
Customer Care Centers. You can find more information about these Customer Care Centers on the last page
of this electronic manual, as well as at the back of the quick installation manual.
These monitors are suitable for professional use in an office environment. The Precision Viewer Monitors are
versatile, ergonomic and easy to use.
1.1 Conventions used in this manual
The following conventions have been used in this manual to indicate instructions:
<key> Here you should press a key. The name of the key is given between brackets.
‘System’ This is a specific term used in a program. These are the terms used by, for example,
Microsoft Windows 98.
[DIR] Key in the text shown in square brackets [….].
(term) The text between the parentheses (….) is the English term, e.g. (File) used in the figure
referred to.
Additional information will be shown as follows:
Note: Do not leave this device out in the rain.
The examples assume that the letter “D” has been assigned to your CD-ROM drive. If your system uses a
different drive letter for your CD-ROM drive, for example “E”, you should replace “D” by “E”.
1.2 Contents of the package
Before reading the manual, please check the contents of the package. It should contain the following:
Precision Viewer 17” Precision Viewer 19”
•Monitor •Monitor
•Swivel-and-tilt base •Swivel-and-tilt base
•Signal cable (fixed) •Signal cable
•Power cable for connecting to
the computer
•Power cable for connecting to
the computer
•CD-ROM containing the drivers
and the instruction manual
•CD-ROM containing the drivers
and the instruction manual
•Quick installation manual •Quick installation manual
Table 1: Contents of the packaging
If anything is missing or damaged, please contact one of the Trust Care Centers. You can find more
information at the back of this instruction manual.
1.3 Minimum system requirements
•A computer with a standard VGA signal

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2. Safety
2.1 General information
1. Do not use the device in a damp environment, such as a bathroom, a damp basement, a swimming
pool, etc.
2. Do not try to repair the device yourself.
3. If any of the following circumstances occur, remove the plug from the power socket and have the device
repaired by qualified personnel:
a) The cable or plug is damaged or worn.
b) Fluid has entered the device.
c) The device has fallen and/or the casing has been damaged.
4. Position the device so that the cables cannot be damaged.
5. See the game's instruction manual for any possible health risks. We recommend you to take a 10
minute break every hour.
3. Installing the monitor
The monitor should be installed as described below before it can be used.
3.1 Fastening the swivel-and-tilt base
Figure 1: Fastening the swivel-and-tilt base
Follow the instructions below to secure the base.
1. Place the base against the bottom of the monitor so that the hooks on the base are aligned with the
appropriate holes (see figure 1).
2. Push the base towards the front of the monitor until the lip of the base clicks into place behind the hook
(see figure 1).
The base is now locked into position. See chapter 3.2 for instructions on positioning the monitor.
3.2 Positioning the monitor
•Position the monitor in a suitable position near your computer.
•Position the monitor so that the top of the screen is no higher than eye level.
•Position the monitor directly in front of you at a comfortable reading distance (approximately 45 to 60 cm).
•Position the monitor so that you will not experience any problems with reflections, etc.

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3.3 Connecting the monitor
Note: These monitors can also be connected to an Apple Macintosh computer. Ask your dealer for a
suitable conversion plug or cable.
Note: If your computer does not have an electricity connection for a monitor, plug the monitor directly
into a wall socket. Ask your dealer for a power cable.
Follow the instructions given below to connect the monitor to your computer.
1. Turn your computer off.
2. Insert the 15 pin signal cable connector (B) to the 15 pin connection (A) at the back of the monitor and
screw it firmly into place (not applicable for the Precision Viewer 17”).
3. Insert the other 15 pin connector (C) into your computer's 15 pin VGA connection and screw it firmly into
place.
4. Connect the power cable to the monitor's power connection (E).
5. Connect the other end of the power cable (D) to your computer's power connection.
6. Turn your computer on.
Figure 2: Connecting the monitor
Item Description
A 15 pin VGA connection on the monitor (not on 17")
B 15 pin VGA cable connector (not on 17")
C VGA cable connector to VGA card
D Power lead connection to computer's power supply
E Power lead connection to the monitor
Table 2: Monitor connections

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4. Installing the driver
4.1 Windows 95 / 98 / Millennium Edition
These monitors satisfy the Microsoft Windows Plug and Play standard. The monitor will be automatically
detected when starting Windows 95 or 98.
1. Start Windows. After a short period, new hardware will be detected (Plug and Play monitor) and the 'Add
New Hardware Wizard' will start up.
2. Click on 'Next' to continue.
3. Insert the CD-ROM into your CD-ROM drive.
4. Select 'CD-ROM' to give the correct location of the driver.
5. Select ‘Precision Viewer Excellence Series’ and click on 'Next' to continue.
6. Follow the on-screen instructions to complete the installation.
You will not have to restart your computer after completing the installation.
4.2 Other operating systems
No driver is required for other operating systems, such as MS-DOS, Windows 3.1x or Windows NT.
5. Setting the resolution and refresh rate
See the table below for the optimal setting.
Precision Viewer 17” Precision Viewer 19”
Resolution 1024 x 768 1280 x 1024
Refresh rate 85Hz 85Hz
Table 3: Optimal settings
Follow the instructions below to change the colour depth, resolution and refresh rate in Windows:
1. Go to your monitor's properties in the 'Control Panel' (Start - Settings - Control Panel and double click on
the 'Display' icon).
2. Click on the 'Settings' tab.
Note: See Windows Help (F1) for more information about adjusting the colour depth, resolution and
refresh rate.
5.1 Colour depth
1. Adjust the colour depth using: 'Color palette'.
2. Click on 'Apply'.
5.2 Resolution
1. Change the resolution by moving the slidebar for the 'Desktop area'.
2. Click on 'Apply' to accept the changes. Follow the on-screen instructions.
5.3 Adjusting the refresh rate
5.3.1 Windows 95 / 98 / 2000 / Millennium Edition
1. Click on the 'Advanced' button to adjust the refresh rate.

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2. Windows 95 / 98 / ME: Click on the 'Adapter' tab. Select the desired frequency from the 'Refresh rate'
list.
Windows 2000: Click on the 'Monitor' tab. Select the desired frequency from the 'Refresh Frequency'
list.
3. Click on 'Apply' to change the refresh rate. Follow the on-screen instructions.
4. Click on 'OK' to return to the previous screen.
6. Operation and making adjustments
6.1 Turning the monitor on and off
Figure 3: On/Off switch
A LED indicator
B On/Off switch
Table 4: Function
6.2 OSD menu
Figure 4: Control panel
These monitors are equipped with an On Screen Display (OSD) for changing the monitor settings.
The brightness and contrast can be changed without using the full OSD. See chapter 6.2.1 and 6.2.2. See
chapter 6.2.3 to change the other settings.

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6.2.1 Adjusting the brightness
Push button 3 to change the brightness. The value can be decreased using button 3 (▼) and increased
using button 4 (▲).
6.2.2 Adjusting the contrast
Press button 4 to change the contrast. The value can be decreased using button 3 (▼) and increased
using button 4 (▲).
6.2.3 Other settings
Click on the 'Menu' button (see Figure 4). Figure 5 will appear. The upper line displays the current resolution
as well as the current horizontal and vertical refresh rates.
Note: You cannot change the resolution or the refresh rate in the OSD menu. See chapter 5 for
instructions on how to do this.
Figure 5: OSD menu
•Use buttons 3 (▼) and 4 (▲) to scroll through the OSD menu.
•Click on 'Select' to select the item you wish to change.
•You can change the value of the selected function using buttons 3 (▼) and 4 (▲). The information will be
automatically saved 4 seconds after the last alteration.
•Click on 'Select' again to return to the OSD menu and continue scrolling through the functions.
•Click on 'Menu' to leave the OSD menu. The OSD menu will close automatically if it is not used for
approximately 8 seconds.
Function 17” 19” Description
99
Adjusts the horizontal size of the image.
99
Adjusts the horizontal position of the image.
99
Adjusts the vertical size of the image.
99
Adjusts the vertical position of the image.
99
Corrects the pincushion distortion.
99
Corrects the trapezoid distortion.

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Function 17” 19” Description
99
Corrects the parallel distortion.
99
Corrects the pin balance distortion.
99
Removes vertical moiré (concentric circles or arches on the screen).
99
Removes horizontal moiré.
-9Corrects the top corner deflection.
-9Corrects the bottom corner deflection.
-9Adjust the horizontal aspect ration (H. Linearity).
-9Adjusts the vertical aspect ration (V. Linearity).
- - Selects the input signal (15 pin D-sub or BNC).
99
Changes the language (English, German, French, Spanish, Italian,
Swedish, Finnish, Danish, Portuguese).
99
Corrects a image rotation.
99
Adjusts the horizontal position of the OSD menu.
99
Adjusts the vertical position of the OSD menu.
99
Adjusts the RGB value (manually) or colour temperature (6550K,
9300K).
99
Requests the default settings and the user settings.
99
Displays the horizontal and vertical synchronization.
99
Demagnetizes the image.
99
Adjusts the contrast.
99
Adjusts the brightness.
Table 5: OSD menu functions (9
99
9= applicable, - = not applicable)
6.3 Energy saving
These monitors comply with the EPA (Environmental Protection Agency) and NUTEK standards. The energy
saving feature is only effective if the monitor is connected to a computer that supports the VESA DPMS
(Display Power Management Signalling) standard. See the table below (Table 6) for the status of the monitor:

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SignalStatus
H-Sync. V-Sync. Video
Power
consumption
Refresh
time
LED colour
On Pulse Pulse Active 17”: 80 Watt
19”: 130 Watt
- Green
Stand-by No pulse Pulse Black
screen
<15 Watt <3 sec. Flashes green /
yellow
Suspend Pulse No pulse Black
screen
<15 Watt <3 sec. Flashes green /
yellow
Off No pulse No pulse Black
screen
<5 Watt <10 sec. Yellow
Table 6: Power consumption
7. Troubleshooting
If your monitor does not function correctly, you may be able to solve the problem by checking the fault against
the points given in the table below.
Problem Cause Possible solution
The monitor has not been
switched on.
Switch the monitor on. See
chapters 3.3 and 6.1.
No image, LED is not lit.
The power cable has not
been connected.
Connect the power cable. See
chapter 3.3.
The computer is turned off or
jammed.
Turn the computer on or reset it by
switching it off and then back on
again.
The computer is in the 'power
saving' mode.
Move the mouse or press a key.
A screensaver is being used. Move the mouse or press a key.
The signal cable has not been
connected.
Connect the signal cable. See
chapter 3.3.
No image but the LED is
lit.
The contrast and/or
brightness have been set
incorrectly.
Readjust the contrast and/or
brightness. See chapter 6.2.
The error message 'Out
of range' is displayed.
The computer is sending a
signal that the monitor does
not support.
Reduce the resolution or the
refresh rate. See chapter 5.3.
Start in the 'Safe mode' (press F8
during start-up) to adjust the
resolution.
There is a loudspeaker or
magnet next to the monitor.
Remove the loudspeaker or
magnet. Try to use the monitor at a
different workplace. Select the
'Degauss' function in the OSD
menu. See chapter 6.2.3.
There is a coloured spot
in the image or the
colours are faded.
The monitor has been rotated
or moved after it has been
switched on.
Select the 'Demagnetize' function
in the OSD menu. See chapter
6.2.3.

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Problem Cause Possible solution
Image is wavy or moves. There is a device with a
transformer or adapter nearby
(e.g. a radio, TV or
loudspeaker).
Remove or move the source of
disturbance. Try the monitor at a
different workplace.
The colours are fading or
missing.
The signal plug has not been
correctly inserted into the
computer.
Insert the plug correctly. See
chapter 3.3.
The VGA card is defective. If possible, try the monitor with a
different computer in order to check
whether it works.
Pin 1, 2, or 3 on the signal
plug is bent or broken.
Straighten the pin. Note: the pins
break very easily (and are not
included under the guarantee).
The image is not correctly
positioned.
The position settings are
incorrect.
Adjust the horizontal (H.Position)
and vertical (V.Position) positions.
See chapter 6.2.3.
The image is too big or
too small.
The size settings are
incorrect.
Adjust the horizontal size (H.size)
and vertical size (V.size). See
chapter 6.2.3.
The image is too dark or
too light.
The contrast and brightness
settings are incorrect.
Adjust the contrast and brightness
settings (chapter 6.2.3).
The image is in the shape
of a trapezoid, e.g. / \ or \
/.
Trapezoid settings are
incorrect.
Adjust the trapezoid settings. See
chapter 6.2.3.
The image is convex or
concave.
The pincushion setting is
incorrect.
Adjust the pincushion setting. See
chapter 6.2.3.
The image is tilted. The rotation setting is
incorrect.
Adjust the rotation setting. See
chapter 6.2.3.
Windows Plug & Play
does not recognize the
monitor.
The pins on the signal plug
are bent.
Straighten the pins. Note: the pins
break very easily (and are not
included under the guarantee).
The VGA card does not
support DDC 2B.
Manually install the driver for the
monitor.
The VGA card is defective. Try the monitor on a different
computer.
There is a moiré pattern
on the image (blurred
stripes or circular lines
that do not belong in the
image).
The OSD menu's moiré
setting has been changed too
quickly.
The moiré can be adjusted on
some models using the OSD
menu. Do not change the value too
quickly. Change it slowly because
every value can reduce or remove
the effect.
Table 7: Troubleshooting

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Check the FAQ's on the Internet (www.trust.com). You can also register your product via www.trust.com so
that you are able to receive optimal guarantee and service support. You will be automatically informed of
developments to your product and of other Trust products. You will also have the chance to win some
spectacular prizes.
If you still have any problems after trying these solutions, please contact one of the Trust Customer Care
Centers. You can find more information on the last page of this electronic manual, as well as at the back of
the quick installation manual. Please have the following information available:
•The article number. This is 12101 (for 17”) or 12102 (for 19”).
•The make and type of computer.
•The language and version of your operating system.
•The resolution and refresh rate.
•A good description of what precisely does not work.

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7.1 On-Site guarantee
If you still have problems with your Trust monitor, then you can contact one of our On-site Service Centers.
These are given at the back of the instruction manual.
Conditions:
•The guarantee is granted to the original purchaser of the product and last for a period of three years from
the moment of purchase from an authorized supplier or distributor.
•The guarantee excludes consumption goods and accessories, such as power cables, cables, instruction
manuals and cosmetic components that do not effect the normal operation of this product.
•The proof of purchase should contain the following information:
- Date of purchase.
- The correct product name and serial number.
- The name of the buyer and seller.
•Make sure you have the following information available when you contact our service centre:
- The proof of purchase and the purchase date.
- The article number, product name and type.
- The serial number.
•The monitor will be exchanged for the same monitor or a similar monitor with the same characteristics.
•The service centre invoices the purchaser for all labour, component and transport costs if:
- There is no fault.
- There is mechanical damage (such as damaged housing, print plate, cathode ray tube, cables,
connectors or operating elements).
- The product has been misused.
- The monitor has been opened or repaired by an unauthorized service technician.
7.1.1 Before you call the On-site Service Center
1. Check the On-site service conditions (chapter 7.1).
2. Check the power cable is correctly fitted (see chapter 3.3).
3. Check the VGA signal cable is correctly connected (see chapter 3.3). Check the signal cable is not
damaged and the connection pins are also not damaged.
4. Check the computer sends the correct signal to the monitor.
5. Check that the resolution and refresh rate are within the range of the monitor (see chapter 5).
6. Check that the computer is not in the power saving mode: screensaver or stand-by position.
7. Check the contrast and brightness are not set to 'minimum' (see chapter 6.2).
8. Make sure there are no loudspeakers, transformers, or other magnetic field producing products (e.g.
mobile telephones) near the monitor.
9. Make sure the monitor settings are correct (position, size, pincushion, etc) (see chapter 6.2.3.

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8. Specifications
Precision Viewer 17” Precision Viewer 19”
Screen size 17 inch 19 inch
Viewable area 45.5 cm 45.4 cm
Dot pitch 0.27 mm 0.26 mm
Screen area 305 X 229 mm 352 x 264 mm
Number of colours Infinite Infinite
Maximum resolution 1280 X 1024 @ 60Hz 1600x1200 @ 85Hz
Horizontal synchronization 30 to 70 kHz 30 to 107 kHz
Vertical synchronization 50 to 150 Hz 50 to 150 Hz
Band width 108 MHz 261 MHz
Video mode recognition Automatic Automatic
Plug and Play DDC 1 / 2B DDC 1 / 2B
Voltage 100-240 V AC, 50/60 Hz 100-240 V AC, 50/60 Hz
Energy consumption 80 Watt 130 Watt
Dimensions (HxWxD) 408 x 404 x 420 mm 465.x 446 x 468.5 mm
Weight 13.7 kg 22.5 kg
Operating temperature 0º C - 40º C 0º C – 40º C
Compliance TCO99. FCC-B, CE, VCCI, UL, CSA, TUV-GS, ISO-9241-
3/7/8, DHHS, NEMKO, DEMKO, FIMKO, SEMKO.
Table 8: Technical specifications

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9. Trust Customer Care Centers
Inhabitants of Great Britain and Ireland should contact:
From:
9:30 - 17:00
GB Office
Internet www.trust.com
E-mail [e-mail]
Fax [phone]
Tel. [phone]
Inhabitants of Italy should contact:
From:
9:00 - 13:00
/ 14:00 -
18:00
Italian Office
Internet www.trust.com
E-mail suppor[email protected]om
Fax [phone]
Tel. [phone]
Inhabitants of France and North Africa should contact:
From:
9:00 - 17:00
French Office
Internet www.trust.com
E-mail support-f[email protected]om
Fax [phone]
Tel. [phone]
Inhabitants of Germany should contact:
From:
9:00 - 17:00
German Office
Internet www.trust.com
E-mail [e-mail]
Fax [phone]
Tel. 0800-00TRUST (=0800-0087878)
Inhabitants of Spain should contact:
From:
9:00 - 17:00
Spanish Office
Internet www.trust.com
E-mail [e-mail]
Fax [phone]
Tel. [phone]
Inhabitants of the Netherlands should contact:
From:
9:00 - 17:00
Dutch Office
Internet www.trust.com
E-mail [e-mail]
Fax [phone]
Tel. 0800-BELTRUST (=0800-23587878) or 078-6549999
Inhabitants of all other European countries should contact:
From:
9.00 - 17.00
European Head Office
Internet www.trust.com
E-mail [e-mail]
Fax [phone]
Tel. [phone]

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10. On-Site Service Centers
England ServLab Ltd. E-mail [e-mail]
Tel.: [phone]
Fax: [phone]
Italy ServLab SRL E-mail [e-mail]
Tel.: [phone]
Fax: [phone]
France ServLab E-mail [e-mail]
Tel.: [phone]
Fax: [phone]
Germany S/C/R/M ServLab GmbH E-mail: [e-mail]
Tel.: [phone]
Fax: [phone]
Spain S/I/R/T ServLab S.L. E-mail: [email protected]om
Tel.:[phone]
Fax: [phone]
Portugal ServLab T.Video Service E-mail: [e-mail]
Tel.:[phone]
Fax: [phone]
Benelux ServLab (Benelux) B.V. E-mail: [e-mail]
Tel. [phone]
Fax: [phone]
Sweden and Finland ServLab (Sweden) AB E-mail: [e-mail]
Tel.:[phone]
Fax: [phone]
Norway ServLab (Norway) AB E-mail: [email protected]om
Tel.: [phone]
Fax: [phone]
Austria Austrian Help Desk E-mail: [e-mail]
Tel.: [phone]
Fax: [phone]
Denmark Danish Help Desk E-mail: [e-mail]
Tel.: [phone]
Fax: [phone]