TSYS Equinox User manual

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their respective owners. Any such use of those marks without the express
written permission of their owner is prohibited. ©2017 Total System
Services, Inc. TSYS®is a federally registered service mark of Total System
Services, Inc.®All rights reserved.
QUICK REFERENCE GUIDE
Equinox
Lodging (AIOHTL)
new date in the YYMMDD format, tap Enter.
7. Ta p Enter if room/folio is correct. -OR-
Ta p Clear, input new folio, tap Enter.
8. Verify information was updated, press Cancel
-OR- tap Menu to update again.
BATCH INFORMATION
End of Day Procedures
Check-in Audit Report
1. Select Reports.
2. Select Audit.
3. Select the type of audit report needed:
Check In.
4. Check-in Audit Report prints. Verify all guests
listed are current. Any outdated check-in
transactions should be processed accordingly:
• Check-out - if guest finished their stay and
wants to pay with credit card
• Update - if guest changed folio/room,
check-in or check-out dates
• Reversal - if guest left and paid using another
form of payment, or error was made
Summary Report
1. Select Reports.
2. Select Summary.
Batch Settlement
1. Ta p Settle.
2. Sales totals will display. Tap Ye s if correct. -OR-
Ta p No.
3. Refund totals will display Tap Ye s to continue.
-OR- Tap No.
4. Batch is settled and report prints.
TERMINAL MESSAGES
Amount Due / Exceeds Card Balance
A partial authorization has occurred. The
customer’s credit card did not have an available
line of credit which would cover the full amount.
An approval was generated for only part of the
amount of the sale. You can choose to reject or
accept the partial amount and ask for another
form of payment for the remaining amount.
• Ta p Reject to void the partial authorization.
-OR- Tap Accept to acknowledge the
remaining amount due.
Bank Name
Bank Phone
Help Desk Phone
V Number
Voice Authorization Phone
Merchant ID
QUICK REFERENCE
GENERAL INSTRUCTIONS
Press Enter to confirm information or Clear to
backspace and then key in correct information.
Self-explanatory prompts are not included.
Follow the terminal prompts, refer to the quick
reference guide for further explanation
when needed.
TRANSACTIONS
Check In
1. Select Check In.
2. Key in the amount, then tap Enter.
a. Ta p No Duplicate Room/Folio. Tap Enter
if room/folio is correct. -OR- Tap Clear if
the room number is incorrect.
3. Swipe the card. -OR- Tap the card. -OR-
Key in the card number, then tap Enter.
a. Follow Terminal Prompts
b. Ta p Ye s if the card is present. -OR-
Ta p No if the card is not present.
c. Select the option which indicates how
the credit card information was received.
d. Key in the verification code, then tap
Enter. -OR- Tap Enter.
e. Select an option to describe why the
verification code was not entered.
Continued from Terminal Messages
Approval Code
A six-digit code on the display and printed on
the receipt that indicates a transaction was
approved.
Call
Call the Voice authorization Center.
Hold/Call or Pick Up Card
Hold the card. Use Suspicious Card (Code 10)
procedure. Call Voice Authorization Center.
Call Help
Call Help Desk for invalid response code, invalid
down line load, or invalid response message.
Declined
The transaction has been processed and
declined by the card issuer. Ask for another form
of payment.
Duplicate Room/Folio
The room/folio number matches another
transaction already in the batch.
Settlement Failed
Stop and call Help Desk. Do not delete batch
or continue without Help Desk. The Help Desk
will review your batch/transaction history on
the network compared to your records and
determine the next steps.

Continued from Check In
f. Key in the zip code or postal code, then
tap Enter.
g. Key in the street address number, and
then tap Enter.
h. Remove Card.
i. Ta p Ye s for customer receipt. -OR-
Ta p No.
Check Out
1. Select Check Out.
a. Select the desired retrieval method.
b. Key in the retrieval information, then
tap Enter.
2. The transaction displays. If multiple
transactions exist, tap Next until the desired
transaction displays, then tap Menu.
3. Ta p Check Out.
4. Ta p Ye s to continue.
a. Follow Terminal Prompts.
5. Ta p Ye s to enter Extra Charges. -OR- Tap No.
a. Select all the extra charges that apply.
When complete, select All Done.
b. Follow Terminal Prompts.
c. The selected extra charges will display.
Ta p Ye s if they are correct. -OR- Tap No
to enter the extra charges again.
6. Swipe the card. -OR- Tap the card. -OR-
Key in the card number, then tap Enter.
a. Follow Terminal Prompts.
b. Ta p Ye s if the card is present. -OR- Tap No
if the card is not present.
c. Select the option which indicates how
the credit card information was received.
d. Key in the verification code, then tap
Enter.
e. Select an option to describe why the
verification code was not entered.
f. Key in the zip code or postal code, then
tap Enter.
g. Key in the street address number, and
then tap Enter.
h. Ta p Ye s for customer receipt. -OR-
Ta p No.
Quick Stay
1. Select Check In.
2. Key in the check-in amount, then tap Enter.
3. Ta p Ye s for a quick stay transaction.
a. Duplicate Room/Folio. Tap Enter if
room/folio is correct. -OR- Tap Clear if
the room number is incorrect.
4. Swipe the card. -OR- Tap the card. -OR-
Key in the card number, then tap Enter.
a. Follow Terminal Prompts
b. Ta p Ye s if the card is present. -OR- Tap No
if the card is not present.
c. Select the option which indicates how
the credit card information was received.
d. Key in the verification code, then tap
Enter. -OR- Tap Enter.
e. Select an option to describe why the
verification code was not entered.
f. Key in the zip code or postal code, then
tap Enter.
g. Key in the street address number, and
then tap Enter.
h. Remove Card.
i. Ta p Ye s for customer receipt. -OR-
Ta p No.
Sale
1. Select Sale.
2. Key in the amount, then tap Enter.
3. Select the desired Program ID to indicate the
type of charge.
a. Select the desired Lodging Program ID
to indicate the type or guest charges per
reservation policies.
b. Select the desired Tip Percent option.
-OR- tap None to bypass.
c. Ta p Ye s to confirm the tip amount. -OR-
Ta p No to change the tip amount.
d. Follow Terminal Prompts.
4. Swipe the card. -OR- Tap the card. -OR- Insert
the card. -OR- Key in the card number, then
tap Enter.
a. Follow Terminal Prompts.
b. Select the option which indicates how
the credit card information was received.
c. Select an option to describe why the
verification code was not entered. Key in
the zip code or postal code, then
tap Enter.
d. Key in the street address number, and
then tap Enter.
e. Ta p Ye s to print customer copy. -OR-
Ta p No.
Reprint
1. Select Reports.
2. Select Reprint.
a. Key in 0000 for password, then tap Enter.
b. Key in the invoice number for the desired
transaction, then tap Enter. -OR-
Ta p Enter to reprint the last transaction
performed.
c. Select the desired option: Customer Copy,
or Merchant Copy.
d. Press Cancel.
SUPPORT TRANSACTIONS
Reversal
1. Select Review.
2. Select the desired option to find the
transaction.
a. If by Invoice: Key in the invoice number,
then tap Enter. -OR- Tap Enter for the
last transaction.
3. The transaction displays. If multiple
transactions exist, tap Next until the desired
transaction displays. Tap Menu.
4. Select Void to reverse the full amount. -OR-
Select Adjust to reverse only part of
the amount.
a. Key in 0000, and then tap Enter.
b. Select Ye s .
c. Key in new amount, then tap Enter.
d. Ta p Ye s to print customer receipt. -OR-
Ta p No.
Update
1. Select Update.
2. Select the desired retrieval method: Review,
Invoice #, or Room/Folio #.
a. Key in the retrieval information, then
tap Enter.
3. The transaction displays. If multiple
transactions exist, tap Next until the desired
transaction displays, then tap Menu.
4. Ta p Update.
5. Ta p Enter if date is correct. -OR- Tap Clear to
input new date in the YYMMDD format,
tap Enter.
6. Ta p Enter if date is correct. Tap Clear to input