Urban Air Pro Zone Manual

OPERATIONS &
MAINTENANCE MANUAL
Pro Zone Trampoline Court
Note: Until an ASTM Code is developed that covers the use of string beds, the state of PA is not allowing the use of string
beds. Therefore, in PA, string beds will be replaced by the manufacturer with regular beds and no-hold netting will be in-
stalled on the ledge such that it cannot be used to jump off (as it exceeds the 50-in height requirement underASTM F2970-
15. When a code is developed to oversee string beds, these beds will be able to apply for a modification with the state to be
retrofitted back to string beds.

Table of Contents
Attraction Image ....................................................................................... Cover Page
1. Attraction Description
1.1 Trampoline Safe Operation
1.2 Operator/ Staff Duties
1.3 Patron Loading Procedures:
1.4 Waiver
2. General Safety Guidelines and Recommendations
2.1 Pro Zone Rules
3. Safety and Maintenance
3.1 Jumping Mats
3.2 Springs
3.3 Pads
4. Daily Safety Inspections and Cleaning
4.1 Daily Inspections and Daily Cleaning Checklist.
4.2 Urgent Court Issues
4.3 Surrounding Area Cleanliness
4.4 Weekly Safety Inspections and Cleaning
5. Weekly Safety Inspections and Cleaning
6. Monthly, Quarterly and Annual Safety Inspection
7. Performing Maintenance
7.1 Pins
8. Emergency Action Plan
8.1 Prevention Strategies
8.2 Emergency Preparedness
8.3 Administrative Response to Emergencies
8.4 Field Response to Incidents/Accidents and Fatalities
8.5 Emergency Evacuation Procedures
8.6 Incident Reporting Program
8.7 Near Miss Report
9.0 General Signs
10.0 Maintenance

1. General information
The Pro-Zone Trampoline is a high-performance attraction designed for experienced jumpers to practice
back jumping and rotations. It’s great for the Gymnast, Tumbler, or Cheerleader who wants to put in a
little extra practice before their next competition.
1.1 Trampoline Safe Operation:
Capacity: 1 person on Trampoline
Weight Limit: 250 lbs.
1.2 Operator/ Staff Duties:
Monitor safe operation of all parts of Trampolines as well as conduct of Players/ Riders
Follow Trampoline Park Rules as defined
Follow and Carry out Safety and Maintenance procedures
Follow and Carry out Safety and Inspection procedures
1.3 Patron Loading Procedures: Only one (1) Patron will be allowed to Play/ Use (Jump In/ On) one (1)
Trampoline Square. Patrons waiting to load for next round will wait in Queueing Area near specific
Trampoline Area.
Ride Operator/ Staff Attendant Safety Check: Before the start of each Round/ Cycle, Ride Operator/ Staff
Attendant in Pro Zone Trampoline Area will visually inspect Pro Zone Trampoline area and all surfaces to
be free of any debris or hazards and assure that all Spring Cover Pads are in place.
The Operator. Staff responsible for inspecting the Pro Zone Trampoline area should:
• Be properly trained to identify hazardous conditions.
• Inspect the trampoline equipment on a regularly scheduled basis.
• Check your trampoline equipment for hazardous conditions. Equipment should be inspected for
multiple aspects such as loose or protruding bolts, missing hardware, damaged equipment, broken
parts, tears, and etc.
1.4 Waiver
The waiver is non-negotiable for every person. With well-monitored courts, informed customers, and
safe jump areas, injuries are a rare occurrence. However, every so often, a customer can be injured.
Either they misjudged a jump, or weren't paying attention to another jumper, injuries can occur on the
courts. Warning signs, the rules for jumping, and the waiver all protect a trampoline park should an
injury occur. Jumping at a trampoline park does have risk involved, and a signed waiver shows that the
customer or parent is aware of the possibility of in jury.
The Waiver is the non-negotiable of every trampoline park! Every customer 18 years of age or older
must sign one, and children 17 years of age and younger must have a parent or legal guardian sign for
them.

2. General Safety Guidelines and Recommendations
General Trampoline Rules
• All customers must have a signed liability waiver and release on file prior to trampoline use.
• Failure to follow the rules and court attendant's instructions may result in serious injury.
• One person at a time on each trampoline pad. The monitors will provide verbal warnings to any
patrons who are violating the posted rules. It is the responsibility of the Store to determine under what
conditions a patron will be asked to leave the attraction.
• Jumpers should try and jump straight up in the center of the mats to avoid jumping into another
jumper
• Jumpers should only jump on one jump mat at a time
• Look out for other jumpers and always give avoidance to the smaller players.
• Safely land on two feet or your bum when jumping.
• Only act within your skill level and ability.
• Do not jump or land on the surface/ spring cover pads or padded sitting/ resting/ Monitor raised area
• No popcorn bouncing.
• No double bouncing, running, racing, pushing, wrestling, flipping, or horseplay of any kind.
• Pockets should be completely empty. No large or loose jewels, studded belts, if possible, as well as
glasses and hearing aids.
• No food or drinks allowed on the trampolines.
• No jumping under the influence of alcohol.
• No playing under the trampoline.
• No gum or candy in the jumpers' mouths.
•No foul language will be permitted.
• Jumpers must be in good physical condition.
• No standing or jumping on the surface pads.
• No back flips.
• No sitting, lying down or resting on the court.
• Trampolines are not recommended for pregnant women and persons with heart, back, neck and joint
problems.
• Urban Air will not be responsible for lost, stolen, or broken items.

• Obey all instructions given by the court attendants, and have fun!
2.1 Pro-Zone Rules:
•Follow the instructions of the attendant.
• One person per trampoline.
•No double bouncing (bouncing someone higher).
•No standing or jumping on the surface pads.
• No sitting, lying down or resting on the court.
• No back flips.
• Safely land on two feet or your bum when jumping.
• Only act within your skill level and ability.
• No popcorn bouncing.
• Pockets should be completely empty. No large or loose jewels, studded belts, if possible, as well as
glasses and hearing aids.
• No food or drinks allowed on the trampolines.
3. Safety and Maintenance
Maintaining your Trampoline Park to be in optimal condition is critical to the safety and success of your
play area. Regular maintenance is to be expected and is important. Owners and operators should be
familiarized with up-keeping, maintaining, and caring for all materials in a trampoline court.
Simple, routine inspection, cleaning and maintenance will result in a clean, attractive equipment, and
extend the life of the equipment and reduce costly repairs. If looked after, the Trampoline Park will
continue to keep a good appearance, remain in good working order, and will therefore remain attractive
and safe to your clients. We stand to answer any questions you may have regarding your trampoline
park equipment. At a minimum, we recommend cleaning your trampoline park daily. We also
recommend contacting a professional service company that specializes in cleaning and sanitizing
trampoline parks.
3.1 Jumping Mats
The court monitors and/or maintenance crew should visually inspect the top of the jumping mats for
every hour of use. It is vital to be aware of holes or excessive abrasion in a jumping mat. If a distinct hole
or excessive abrasion appears, immediately cease usage and replace the mat. Holes will eventually grow
and then inevitably split. If you are uncertain about a potential replacement need due to very minor

wear and tear issues, take a well-lit photo of the defected area (hole or abrasion, etc.) and email it to us
for review. Abrasion (non-holes) should be viewed more critically for older jumping mats, as jumping
mat fabric weakens over time.
At the beginning of a business day, every jumping mat should be thoroughly inspected before users
begin jumping (and replace any mats that show holes or excessive wear). This inspection can occur at
the end of the prior operating day if it is assured that the trampoline will remained unused until the next
day.
Be sure to ensure redundant/secondary jumping mats are recycled and re-installed during the
installation of new jumping mats. (See cleaning instructions below) Redundant mats should not be relied
on as the primary safety mechanism for users. User injury can occur during the splitting of a jumping
mat, or even without the user touching the concrete floor. Therefore, a sound redundant mat is not a
reason for delaying the replacement of primary mats with holes or excessive abrasion. Patron injury can
occur during the splitting of a jumping mat, even without the patron touching the concrete floor. Every
week the maintenance team should inspect under the courts/jumping mats for any damage. It is highly
recommend-ed to close the court before accessing its underside. If the court cannot be closed, close off
a section with a monitor above blocking users from jumping into the area being serviced.
Anyone servicing an open court should remain directly under the frame and should never go under a
trampoline.
3.2 Springs
Springs should be replaced when they fail either of these tests:
1. The spring's body or hook is visually deformed. This can be inspected during weekly inspections under
the trampoline floors and behind the trampoline walls.
2. When a spring is removed, clench the base in one hand and shake it. After doing this to several
springs you will notice a slight variance in their coil strength. All springs that are moderately or very
weak should be replaced. Failure to replace deformed or weak springs forces neighboring springs to
bear more load and cause them to prematurely fail. Weak springs will inevitably cause more weak
springs. Every week springs should be visually inspected from under the trampoline or behind the angled
walls. When jumping mats are replaced, every spring should be removed and individually tested using
method #2 cited above.
3. Some extra springs are encouraged for emergency replacement.
3.3 Pads
Foam inside the pads will become compressed over time and will then require replacement. The
expected lifespan of the foam inside PVC vinyl sleeves is at least one year for most safety pads. The

expected lifespan of the foam inside PVC vinyl sleeves is at least two years for most floor pads. Pad
lining on the top of angled walls may last indefinitely.
4. Daily Safety Inspections and Cleaning
In general, any soiled areas should be spot - cleaned in a day. Cleaning frequency will vary according to
several factors: limitation, location, amount of usage, and monitoring effectiveness. All equipment
should be spot cleaned in a day on an as-needed basis. Spot cleaning should be followed by a complete
cleaning after closing each day. Jumping mats and safety pads should be cleaned daily. Throughout a
shift, if an employee does not have a task to work on, they can be dispatched to clean the top of the
trampoline courts. Park operators must constantly clean the courts to avoid a "locker room" smell,
which is derived from the inevitable abundance of the users' sweat. Make absolutely certain that the
courts are dry before operation.
During daily inspection and cleaning, be sure to follow our checklist as a guideline to inspect the
Trampoline Park. Please remember these checklists serve as a GUIDE only, and are not exhaustive of the
cleaning and maintenance that may be necessary for your site based on volume, usage and
environment.
4.1 Daily Inspections and Daily Cleaning Checklist.
When making your inspections, please refer to this sheet to prevent overlooking any items during
inspection. Remove any inappropriate objects or food in, around, or near the equipment that may
obstruct clearances. For instance, remove cleaning tools left on the floor near access areas. Be sure to
check inside the unit also.
•Check if springs need to be replaced. Visually inspect springs on each attraction. Elongated
springs will show signs of excessive stretch. Go underneath the trampoline system and visually inspect
all springs are securely fastened to frame.
•Check if there are pads that need to be re-adjusted and retied.
•Check if the trampoline has tears.
•Check if there are gaps between pads.
•Check if there are unstable points on a platform.
•Check if there are problems around entrances and exits of a court.
•Check if there are gum, trash, or anything similar on a court.
•Clean all debris and moisture from equipment.
•Check all safety equipment for proper attachments and operation s.
•Check that all accessory equipment is tight and secure.
•Check all springs, pads, and fabric for proper installation, safety, and proper location.
•Check to make sure that there are no pinch points, sharp or rough edges or entanglements on or
in the accessible areas of the equipment.

•Check to make sure that the equipment is clean. Pay special attention to balls, handrails, stair,
treads, entrances, windows and other areas that are frequently touched.
•Check if there are problems around entrances and exits.
•Check all safety equipment for proper attachment and operation.
•Check that all accessory equipment is tight and secure.
•Check to make sure that there are no pinch points, sharp or rough edges, or entanglements on
or in the accessible areas of the equipment.
•There should be a bi-weekly sweeping under and around all courts and arenas.
4.2 Urgent Court Issues
If an operator/ staff sees a "run" or tear (or fraying of the material) in a jumping mat, they should notify
a court leader or court manager immediately. If the tear is smaller than an inch, it should be carefully
watched throughout the shift. If the tear is larger than an inch, chances are the jumping mat should be
replaced, or another trampoline layered beneath it immediately. Matters concerning trampoline
problems should be taken seriously. Gaps on courts, or severe rips on a pad, should also be handled with
urgency. If a pad needs to be retied or a trampoline replaced, that court (or a large area around it)
should be closed off throughout the entire time of repair. If a repair is made on a main court, at least
one court monitor should be standing on the perimeter of the repair area to keep jumpers away. Repairs
during business hours can be dangerous if not done properly!
4.3 Surrounding Area Cleanliness
Areas around courts, behind fences, and underneath courts should not be eyesores. Any areas visible to
customers should be always kept clean and tidy. It is quite normal to need a bi-weekly sweeping under
and around courts, but it must be done when a court is closed or when the park is not open to the
public. Do not attempt to sweep under or around a court that has customers jumping!
5. Weekly Safety Inspections and Cleaning
In addition to the daily inspection and cleaning of your Trampoline Park, we recommend that additional
tasks be performed on a weekly basis. At least once a week, thoroughly clean and inspect the entire play
unit.
Below is a Weekly Inspections and Cleaning Checklist. When making your inspections, please refer to
this sheet to prevent overlooking anything during the inspection.
• Check all hardware to make sure bolts are tightened, end caps are in place, and hardware is securely in
place. Make sure there is no missing hardware. If missing hardware is found, replace immediately.
• Inspect to make sure all hardware are fastened to the floor and in good working operation, and that
there are no gaps in floor padding or carpet that could cause tripping hazard.
• Make sure the support structure is secure with no missing hardware.

• Visually inspect springs on each attraction. Elongated springs will show signs of excessive stretch. Go
underneath the trampoline system and visually inspect all springs are securely fastened to frame.
• Make sure there are no cracks. Any cracked items should be reported and replaced immediately
• Remove and clean all debris and moisture.
• Make sure there are no rips, holes or tears.
• Monitor signs of wear and replace if necessary. Make sure that web stitching shows no sign of failure.
6. Monthly, Quarterly and Annual Safety Inspection
Many customers have implemented monthly, quarterly and even annual inspections performed by
either management and/or outside firms. Regular, documented inspections enable management to
keep on top of maintenance and prevent costly, unexpected repairs. Contact us if you would like more
information about outside companies that perform regular inspections, maintenance and cleaning
programs. We recommend implementing these inspections to complement your daily and weekly
inspection, cleaning and maintenance regimen.
The top of jumping mats and PVC vinyl covers of safety pads should be cleaned with a mild cleaner. Flat-
head mops, such as "Swifter" mops, have proven popular among many park operators. Wholesale
retailers typically sell "Pro Force" cleaners that are also conducive for the specific needs of a trampoline
park. Using water alone to clean indoor courts can promote frame rust and should generally be avoided.
Redundant jumping mats should be cleaned with soap and water every time the primary mat is re-
placed. This can best be done by laying the redundant mat outside on smooth concrete, wet it with a
hose, and then use a brush with a mild detergent (such as dish-washing detergent) to gently scrub both
sides of the redundant mat. When both sides have been scrubbed sufficiently, use the hose once more
to rinse off so ap. Shake the excess water from the cleaned mat, and then re-install. The underside of
the courts should also be swept weekly using a push dust broom or similar. The frame system that uses
self-locking fasteners should be inspected monthly.
This requires an inspection of all assembly and anchor hardware. If any loose fasteners are found, in-
crease the frequency of inspection as necessary.
7. Performing Maintenance
All maintenance must be performed by competent, qualified mechanics, capable of understanding the
function of the parts and their proper installation. If anything occurs which leaves you in doubt, please
contact Urban Air Trampoline Park.
• When any part is cracked, cut, torn or missing.
• When the trampoline equipment has a worn surface.
• When you are planning a retrofit of your equipment.
• Any time there is a question concerning maintenance.

• Inspect this equipment before each day of operation to determine that no part of this equipment is
damaged, missing, or worn in such a manner that unsafe conditions can develop.
• Perform our recommended maintenance procedures at the intervals specified and in the manner
described in this manual.
• Study each job carefully to determine all hazards so that necessary safeguards can be taken.
• Examine safety devices (tools, ladders, etc.) before they are used to make sure they are in good
condition. Use only OSHA approved safety items. Ladders must be clean and unpainted.
• Use the proper tool or equipment for each job. Ground all hand electric power tools before use.
• Wear close-fitting, comfortable clothing when working on or close to moving parts or live electrical
circuits. Avoid finger rings, jewelry, or other articles which can be caught in moving parts or come in
contact with electrical circuits.
• Protect your eyes by wearing approved safety glasses or goggles.
• Wear a hard hat at all times. When working in elevated area, use a safety belt.
• When work to be performed is hazardous, at least two persons shall work together.
• If guards must be removed from equipment, make sure they are replaced before leaving the job.
Check that all safety decals, signs, and placards are properly installed and legible.
• Clean up after each job, and properly dispose of surplus materials.
• Keep a record of parts replaced and the date of replacement. Inform the manufacturer of any
replacement requirements that are frequent or cause unsafe conditions.
7.1 Pins

All keepers (R-keys, hairpins, lynch pins, etc.) must be inspected for wear. If a keeper is bent out of
shape or "sprung", it must be replaced. Hairpins are expendable parts. After repeated use, they
become worn and “sprung" as shown.
B A
Acceptable hairpins
Dimension A equals dimension B in a relaxed
position
B A
Unacceptable hairpins
Dimension A is greater than dimension Bin a
relaxed position
NEVER ATTEMPT TO BEND A HAIRPIN BACK INTO SHAPE. REPLACE IT WITH A NEW PART.
The correct use of a hairpin is shown. Incorrectly used hairpins are more likely to fail, and will distort
after only a few uses. Remember that the key to a safe and successful operation is to have well trained
and well supervised employees.
8. Emergency Action Plan

A detailed Emergency Action Plan is required. All staff should be familiar with the plan and their
response if a situation should arise. The emergency action plan should utilize the local rescue
department as the primary advanced care provider. The rescue department should be aware of their
role in case their services are needed. Although Urban Air Trampoline Park takes precautions to prevent
them, emergencies do occur. When they do, they require quick, correct and decisive responses.
Employees shall be informed of the planned response to emergency situations, and they are expected to
adhere to these guidelines.
The events of this plan include:
• Prevention strategies
• Emergency preparedness
• Administrative response to emergencies
• Field response to incidents/accidents and fatalities
• Activating the emergency medical system (EMS)
8.1 Prevention Strategies
Urban Air Trampoline Park attracts many participants each year. Injuries and other emergency situations
are likely to occur. Prevention should be a top goal of each Urban Air Trampoline Park employee.
Therefore, it is imperative that the Urban Air Trampoline Park staff keep each activity as safe as possible.
To prevent injuries and emergencies staff should be vigilant in enforcing the rules for each attraction.
Most injuries occur when patrons violate the assigned rules for the facility and/or each attraction.
Facility rules include but are not limited to no running, restrictions on chewing gum on an attraction, or
no climbing, etc. Attraction rules include enforcing restrictions on a patron’s age, weight, height, etc.
Attraction rules include how the attraction is used by the patrons for example; wearing a harness,
restricted number of persons on a trampoline, similarly aged and sized persons on dodgeball court, etc.
Staff who speak up and prevent a patron from engaging in behavior that violates facility rules will be
doing their part in preventing injuries or fatal accidents.
8.2 Emergency Preparedness
Knowing how to respond to an emergency is a key element to reduce the seriousness of an injury and
ensuring the injured person receives the proper medical attention as quickly as possible.
You need to know:
a. Where to find the first aid kit
b. Be prepared to evacuate an attraction
c. Be prepared to stay with the injured person
d. Be prepared to find the policy with additional information
e. Contact information for manager/owner
f. How to complete injury report forms
8.3 Administrative Response to Emergencies

In response to an emergency, staff will ensure that injury forms have been provided to their supervisor.
They will report any malfunction of an attraction to Urban Air Trampoline Park and the reporting body
for the State where the facility operates.
A designated staff shall be the assigned to manage communication about the emergency. This individual
will be assigned to interact with the media, address public inquiries, and manage internal systems and
departments. If a death has occurred at the facility, the administrative representative should also
manage the notification of next of kin.
8.4 Field Response to Incidents/Accidents and Fatalities
If an injury occurs, your role as an employee is to take control of the situation and assist any injured
persons. The purpose of these procedures is to outline what you should do in the event of an injury or
emergency. Procedures cannot be written to cover every conceivable emergency, but the basics will be
covered for as many situations as possible. Specific guidelines will be outlined and ranked in order of
execution for injuries and emergencies. Please read these guidelines and follow them in all injury and/or
emergency situations. Staff operating the course when an incident/accident or fatality occurs shall
follow the following steps in response:
A. Based on the activity/area, the primary person responsible for handling the emergency and carrying
out the procedures will be: Court Monitor
B. The general emergency procedures to be followed by the person responsible for executing those
procedures are:
1. Assess the situation
2. Evaluate, and determine the extent of the injury, and take control of the area.
3. Determine the type of emergency and transportation assistance needed.
4. Designate one (1) person to contact the assistance needed: (Never leave an injured person)
i. 911 Ambulance/Rescue Squad
ii. Remain with the injured person until medical assistance arrives.
iii. Complete the injury report.
iv. Call appropriate personnel (Director & Assistant Directors)
5. Document the injury in a First Aid Incident Report which records:
i. date of the incident,
ii. name, address, telephone number of the person to receive emergency health care service or
treatment,
iii. age of the person receiving medical treatment
iv. manufacturers name of the amusement ride where the injury occurred,

v. description of the injury or illness. Physical description of the injury or illness. Description of
the events causing or related to the incident.
vi. Description of the first aid service or treatment administered, including medications given.
vii. Incident recording documentation needs to record the injury classified as:
1. Injury
2. Illness
3. Serious injury/illness
4. Minor injury/illness
viii. Location of the injury must be recorded
ix. Type of Injury
a. Facility Related Incidents. Injuries or illnesses that occur in the facility
b. Non-Facility Related Incidents. Injuries or illnesses that do not occur in the facility.
Example: Someone is hurt in the parking lot and comes into the building seeking
medical attention.
c. Loading and Unloading Incidents. An injury that occurs in the designated area for
loading and unloading people on/off an attraction.
d. Queue Line Incident. Injuries or illnesses that occur to a person while waiting in
queue line for an attraction.
e. Other Incidents. Injuries or illnesses that occur to a person in a location other than
as described above.
C. Specific procedures for injuries are that all personal involvement must be limited to life threatening
situations. The individual handling the emergency procedures must handle only a non-breathing
situation where CPR/AED is needed or profuse bleeding where direct pressure is necessary. Always take
the necessary precautions when handling emergencies. Always use gloves when working with anyone
who is bleeding. If a participant has a minor cut, let them clean and bandage the cut themselves. You
should assist by handing the injured participant what they need. In the event you should have to
perform CPR, there is a face shield provided in your first aid pack.
D. Severe injuries (obvious skeletal deformities, stoppage of breathing, profuse bleeding,
unconsciousness, etc.)
1. Assess the situation. Determine the severity of the injury.
2. Immobilize the injured person. Do not move or allow them to be moved.
3. Designate a person to call 911 ambulance/rescue squad and the Police.
4. Be prepared to provide the following information to these persons:
a. Location of the situation and the best access route.
b. Phone number and location from where the call is being placed.

c. What happened? Describe the injury situation as well as the body parts involved. Who
is injured and what is being done.
d. When dealing with injuries on the trampolines, always ask if the victim should be
removed from the trampoline. This is important when dealing with neck and spinal
injuries.
e. Hang up only after you have been released (never hang up first).
5. Remain with the injured person until assistance arrives.
6. Complete the injury report.
7. Call appropriate personnel (Director & Assistant Directors)
E. Minor Injuries (scrapes, bruises, strains, sprains, etc.)
1. Assess the situation. Determine the severity of the injury.
2. Ask the injured party what services they would like (i.e. Ambulance, spouse called, parent
called, etc.).
3. At the injured parties request, call the Police at 911. Be prepared to call the local assistance
requested by the injured party.
4. Be prepared to provide the following information to the Police:
A. Location of the situation and the best access route.
B. Phone number and location from where the call is being placed.
C. What happened? Describe the injury situation as well as the body parts involved.
D. Who is injured and what is being done.
E. Hang up only after you have been released (never hang up first).
5. Remain with the injured person until assistance arrives.
6. Complete the injury report.
7. Call appropriate personnel (Director & Assistant Directors)
F. Police or Ambulance Arrives to Transport
a. The Police will drive up as closely as possible to the injured person. The injured person must under his
or her own volition get up and into the vehicle. Assistance to the injured person getting into the vehicle
or a wheelchair should be limited to that of a stabilizing force. Do not allow others to assist the injured
person into the vehicle or wheelchair. If the injured person cannot get themselves into a wheelchair or
into the Police vehicle, an ambulance should be called to transport the injured person. Remember, you
are held liable for handling those injuries.
b. The Ambulance will drive up as closely as possible to the injured person. The EMT’s will handle the
injured person. It is advised that you do not assist the EMT’s unless they ask you to help with things such

as helping to lift a stretcher or open a door. Whenever you call for an ambulance, you should send
someone to wait for it and direct the personnel to the proper location.
PLEASE DO NOT ALLOW ANYONE TO PICK UP, MOVE, AND/OR LIFT OR CARRY AN INJURED PERSON
UNLESS THE PERSON IS IN IMMINENT DANGER!
G. Injury Report
a. The supervisor on duty is responsible for completing an injury report from each
accident/injury, which occurs during any activity sponsored by Urban Air Trampoline Park.
Copies of blank injury reports are available in the reception/concession area and the Directors
Office. Copies of Injury Reports must be:
1. Taken to the Directors Office and placed in the Director’s mailbox.
2. Given to the injured person to take with them.
8.5 Emergency Evacuation Procedures
1. An emergency evacuation is required if circumstances arise where the facility is no longer safe. This
might occur because of weather, a structural issue with the building or an attraction, an act of war,
terror, or unforeseen event or occurrence.
2. In the event of a required Emergency Evacuation, the Operator/ Staff will loudly call for play to stop,
may blow a whistle, or use a sound system to alert customers to exit the facility.
3. Operator/ Staff will assist patrons with safely exiting the attractions.
4. Operator/ Staff will direct patrons to exit by pointing and verbally prompting patrons to nearest exit.
5. Operator/ Staff will observe that all patrons have completely left the attractions
6. If it is a total building evacuation, Operator/ Staff for the area will direct all players to the nearest
marked building Emergency Exit
8.6 Incident Reporting Program
An Incident Reporting Program shall be in place. If an incident occurs on the course, it is important to
properly document the circumstances in an Incident Report Form. The facility shall perform an annual
analysis of all incident documentation. Findings shall be documented in writing. It may also be required
to report the incident to the State where facility is located depending on jurisdictional requirements.
An incident report form is a part of a risk management strategy. The information collected will help
identify potential problems related to the course and patron safety. A policy assigning the staff person(s)
responsible for managing incident documentation shall be determined in the facility’s Local Operating
Procedures. Staff shall be trained on how to fill out the incident form. It is also important to determine
and inform staff of what incidents require a form to be completed. Once completed, incident forms
should be collected and kept on file by the course manager or designated entity. The completed forms
should be kept for a reference in case an insurance claim is filed, or legal action is taken regarding the
incident. Incident forms should include the following information about the incident:

• When and Where: Date, time, and location of accident/incident, close call
• Contact info of involved/injured patrons: Name; address; age; gender; phone number; guardian’s
name, address, and contact info
• Nature and extent of accident/incident: Description of injury or incident
• Cause of accident/incident: Description of cause of injury
• Treatment Rendered: Administered first aid, contacted EMS, taken to nurse, etc.
• Witnesses’ information: Name; address, phone number, and witness description of incident
• Information of staff who completed form: name, position, and contact info
• Steps taken to prevent accident/incident: corrective action
8.7 Near Miss Report: A Near Miss includes any situation in which there is no actual injury or contact
with an object or another person, but if conditions varied, even slightly, an accident might have
occurred. Examples include a breakdown in safety logistics with no serious outcome. Record the Near
Miss any time you notice a situation of potential injury. This record helps track and eliminate potential
injury situations. Usage procedures may be adjusted to reduce the occurrence of these situations.