VIOLIN SYSTEMS 7000 Series User manual

Document Number: 535-0292-00 Rev 03
7000 Series Flash Storage Platform
Service Guide
7.6.3.x

ii 7000 Series Flash Storage Platform Service Guide 7.6.3.x 535-0292-00 Rev 03
LEGAL NOTICE
© 2014-2019 Violin Systems LLC. All rights reserved.
Violin and the Violin logo are registered trademarks of Violin Systems LLC. A complete list of Violin’s
trademarks and registered trademarks is available at www.violinsystems.com/company/trademarks/
All other brands, product names, company names, trademarks, and service marks are the properties of their
respective owners.
Violin Systems LLC
2560 N 1st Street, Suite 300
San Jose, CA 95131
USA

535-0292-00 Rev 03 7000 Series Flash Storage Platform Service Guide 7.6.3.x iii
Table of Contents
Preface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Guidelines for Servicing the System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Preparing the System for a Replacement Procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Safety Precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Handling of Replacement Parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Electrostatic Discharge Precautions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Verification of Replacement Parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Guidelines for Servicing FIPS Compliant Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11
About FIPS Labels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Removing and Reapplying a FIPS Label . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
FIPS Label Locations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Monitoring System Status and Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Viewing System LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Front LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15
Using Violin Symphony. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Using the Command Line Interface (CLI) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Establishing a Connection to the Array. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18
Alarms and Diagnostic Commands. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18
Removing and Replacing the Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Before You Begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Removing the Cover. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Replacing the Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Replacing a Fan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Temperature Monitoring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Determining if a Fan Requires Replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Replacing the Fan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Replacing a Memory Gateway (MG). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Approximate Service Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Encryption Enabled . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Automatic and Manual Backups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Determining if a MG Requires Replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Replacing the Memory Gateway . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Downloading the Upgrade Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .32
Copying the Upgrade Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33
Replace the Memory Gateway . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .34
Storing the Replacement Memory Gateway Serial Number. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

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Recovering the Replacement Memory Gateway. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Copying the Upgrade Files to the Replacement Memory Gateway . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Starting the Recovery Process. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Monitoring the Recovery Process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Returning the Memory Gateway to Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Perform the Post-recovery Steps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Restoring the ACM Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Importing the Key Encryption Key (KEK) to the MG. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Replacing the Host Bus Adapter (HBA). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Determining if an HBA Requires Replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Before Removing the HBA . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Check if Encryption is Enabled . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Check Failover Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Verify Concerto Modules are Running . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Start Failover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Back up and Delete the File Associated With the Failed HBA . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Shut Down the Associated Memory Gateway . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Removing the HBA . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Replacing the HBA . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Adding the Replacement HBA Serial Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Power on the Memory Gateway . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Replacing a Secure Digital (SD) Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Approximate Service Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Perform HA Takeover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Shut Down the Associated Memory Gateway. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Shut Down the ACM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Replace the SD Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Replacing An Array Controller Module (ACM) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Determining if an ACM Requires Replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
Troubleshooting an ACM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Rebooting an ACM. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Replacing the ACM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
Approximate Service Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Before You Begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Perform HA Takeover. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Power off the Associated Memory Gateway . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
Shut down the ACM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
ACM Post-replacement Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
Synchronizing ACM Software Versions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
Downloading the ACM Software Image From Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
Copying the ACM Image From the Existing Master . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
Installing the ACM Image . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
Power on the Memory Gateway . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
Verify Memory Gateway Readiness . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
Removing and Replacing VIMM Holddowns . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
Removing the VIMM Holddowns. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
Replacing the VIMM Holddowns . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
Replacing a VIMM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
Approximate Service Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
VIMM Slot Locations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91

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Determining if a VIMM Requires Replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96
Removing the VIMM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96
Replacing the VIMM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99
Returning the VIMM to Service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100
Replacing vRAID Controller Module (VCM) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103
Determining if a VCM Requires Replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103
Removing a VCM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104
Replacing a VCM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106
Returning the VCM to Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107
Replacing a Power Controller Module (PCM) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109
Determining if a PCM Requires Replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109
Removing the PCM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111
Installing the Replacement PCM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .115

vi 7000 Series Flash Storage Platform Service Guide 7.6.3.x 535-0292-00 Rev 03

535-0292-00 Rev 03 7000 Series Flash Storage Platform Service Guide 7.6.3.x 1
Preface
This guide describes how to safely replace the internal modules in a 7000 Series
Flash Storage Platform (FSP).
Important: Make sure you read the section Guidelines for Servicing the System
before proceeding with any of the service procedures in this document.
This preface outlines the organization of this book, describes document
conventions, and provides information about additional resources.
•Intended Audience on page 1
•About This Guide on page 2
•Security on page 2
•Document Conventions on page 2
•Reference Documents on page 4
•Contacting Violin Systems on page 5
Intended Audience
This guide is intended for Violin Systems qualified service technicians and systems
administrators. Violin Systems assumes that you are experienced in installing and
servicing high-performance storage systems. Contact Violin Systems for training
and certification.
Contact Violin Systems Customer Support for any assistance with servicing this
system. See Contacting Violin Systems on page 5 for contact information.

27000 Series Flash Storage Platform Service Guide 7.6.3.x 535-0292-00 Rev 03
About This Guide
This guide provides instructions for replacing the internal modules in a 7000 Series Flash Storage
Platform. The 7000 Series can be any of the following models:
What’s New in This Version
With the support of encryption on the FSP, a failed Memory Gateway’s Key Encryption Key (KEK)
must be preserved for the replacement Memory Gateway. See Importing the Key Encryption Key
(KEK) to the MG on page 47 for instructions.
Security
Violin Systems LLC cannot be responsible for unauthorized use of equipment and will not make
allowance or credit for unauthorized use or access.
Document Conventions
Safety Icons
The table below summarizes warning, caution, and note icons used in this document and includes
sample text.
Model VIMM Size and Count
7250-1D 1TiB x 24 VIMMs
7300 1TiB x 64 VIMMs
7300E 1TiB x 32 VIMMs
7600-1G 1TiB x 64 VIMMs
7600-2G 2TiB x 64 VIMMs
7450 1TiB x 64 VIMMs
7650 1TiB x 64 VIMMs
Safety Icons
Icon Sample Text
WARNING! WARNING! Only authorized, qualified, and trained
personnel should attempt to work on this equipment.

535-0292-00 Rev 03 7000 Series Flash Storage Platform Service Guide 7.6.3.x 3
Typographical Conventions
The following typographic conventions are used in this guide:
Caution: Caution: Follow the listed safety precautions when
working on the Flash Storage Platform.
Note: Note: Read through this entire chapter and plan your
installation according to your location before installing
the equipment. The following procedures and the order
in which they appear are general installation guidelines
only.
Format Meaning
Bold User Interface text.
Italic Provides emphasis and identifies variables and
document titles.
Courier Command names, examples, and output.
Courier bold Input you must type exactly as shown.
<Courier italic> Information for which you must supply a value.
[] Optional command parameters are enclosed within
square brackets.
|Separates a set of command choices from which only
one may be chosen.
{} Required command parameters that must be specified
are enclosed within curly brackets.
Typographical Conventions
Safety Icons(Continued)
Icon Sample Text

47000 Series Flash Storage Platform Service Guide 7.6.3.x 535-0292-00 Rev 03
Reference Documents
In addition to this guide, the following Violin Systems documents comprise the documentation suite
that will assist you with setting up, using, and servicing a 7000 Series Flash Storage Platform.
These guides are available for download from the Violin Systems Support site at http://
www.violinsystems.com/support/
This document... Provides this information...
Release Notes This document describes the new features, resolved
issues, known limitations, and software upgrade
instructions for the current release.
7000 Series Flash Storage Platform Installation Guide This guide provides instructions for installing a 7000
Series Flash Storage Platform in an equipment rack
and completing the system setup and configuration.
7000 Series Flash Storage Platform User’s Guide This guide provides instructions for managing,
monitoring, and maintaining a 7000 Series Flash
Storage Platform.
Concerto Command Line Interface Reference This guide is a reference for the Concerto OS
software commands used to configure, manage, and
monitor the Memory Gateways and 7700 FSP
controllers.
Aria Command Line Interface Reference This guide provides all of the command modes, lists
syntax conventions, and abbreviations for the
commands available in the Aria command line
interface (CLI). These CLI commands allow you to
monitor, configure, and manage the Array Controller
Modules (ACMs).
Violin Symphony (online help) If the Violin Symphony management tool is installed
on your system, you can also use Violin Symphony
to monitor Violin arrays from a Web browser. See
http://www.violinsystems.com/ for more information.
Reference Documents