W APPLIANCE Commercial COOL CCUN28W User manual

User Manual
Upright Freezer
MODEL: CCUN28W
CCUN28B
CCUN28WV
CCUN28BV

Page 2

Page 3
CONTENTS
PRODUCT REGISTRATION
Thank you for purchasing our
W Appliance product. This easy-to-
use manual will guide you in getting
the best use of your freezer.
Remember to record the model
and serial numbers. They are on a
label on the rear of the freezer.
Staple your receipt to your manual. You will need it to obtain warranty service.
Model number
Serial number
Date of purchase
SAFETY INFORMATION
Important Safety Instructions
Refrigerant
Grounding Instructions
4-5
5
6
SET UP & USE
Installation Guide
Parts & Features
Operation Instructions
7-8
9
10
13
13
14
15
TROUBLE SHOOTING & WARRANTY
Before You Call For Service
Customer Service
Troubleshooting
Limited Warranty
CLEANING & CARE 11-12

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SAFETY INFORMATION
IMPORTANT SAFETY INSTRUCTIONS
NOTE: If the freezer has been placed in a horizontal or tilted
position for any period of time, wait 24 hours before
plugging the unit in.
1. Use this appliance only for its intended purpose as described in
this use and care guide.
2. This freezer must be properly installed in accordance with
the installation instructions before it is used. See grounding
instructions in the installation section.
3. Never unplug your freezer by pulling on the power cord. Always
grasp the plug firmly and pull straight out from the outlet.
4. Do not operate any appliance with a damaged cord or plug.
Return appliance to the nearest authorized service facility for
examination, repair or adjustment.
5. Unplug your freezer before cleaning or before making any
repairs. Note: If for any reason this product requires service, we
strongly recommend that a certified technician performs the
service. Component parts shall be replaced with like components
and servicing shall be done by factory authorized service
personell, so as to minimize the risk of possible ignition due to
incorrect parts or improper service.
6. Do not use any electrical device or any sharp instrument in
defrosting your freezer.
7. DANGER – Risk of child entrapment. Before you throw away
your old refrigerator or freezer, take off the doors and leave the
shelves in place to that children may not easily climb inside.
8. After your freezer is in operation, do not touch the cold surfaces
in the freezer compartment, particularly when hands are damp or
wet. Skin may adhere to these extremely cold surfaces.
DANGER
DANGER - Immediate hazards
which WILL result in severe
personal injury or death
WARNING
WARNING - Hazards or unsafe
practices which COULD result in
severe personal injury or death
CAUTION
CAUTION - Hazards or unsafe
practices which COULD result in
minor personal injury
WARNING
When using electrical appliances, basic safety precautions
should be followed, including the following

Page 5
SAFETY INFORMATION
REFRIGERANT
GAS WARNINGS
DANGER - Risk of re or explosion. Flammable refrigerant used. DO NOT use
mechanical devices to defrost freezer. DO NOT puncture refrigerant
tubing.
• DANGER - Risk of re or explosion. Flammable refrigerant used. To be
repaired only by trained service personnel. DO NOT puncture refrigerant
tubing.
• CAUTION - Risk of re or explosion. Flammable refrigerant used. Consult
repair manual/owner’s guide before attempting to service this product. All
safety precautions must be followed.
• CAUTION - Risk of re or explosion. Dispose of property in accordance with
federal or local regulations. Flammable refrigerant used.
• CAUTION - Risk of re or explosion due to puncture of refrigerant tubing;
Follow handling instructions carefully. Flammable refrigerant used.
9. Do not refreeze foods that have been thawed completely. The
United States Department of Agriculture in Home and Garden
Bulletin No. 69 reads: “…You may safely refreeze frozen foods that
have thawed if they still contain ice crystals or if they are still cold-
below 40˚F.
“…Thawed ground meats, poultry, or sh that have any off-odor or
off-color should not be refrozen and should not be eaten. Thawed
ice cream should be discarded. If the odor or color of any food is
poor or questionable, discard it. The food may be dangerous to eat
… Even partial thawing and re-freezing reduce the eating quality of
foods, particularly fruits, vegetables, and prepared foods. The eating
quality of red meats is affected less than that of many other foods.
Use refrozen foods as soon as possible, to save as much of its eating
quality as you can.”
10. This freezer should not be recessed or built-in in an enclosed cabinet.
It is designed for freestanding installation only.
11. Do not operate your freezer in the presence of explosive fumes.
SAVE THESE INSTRUCTIONS
HOUSEHOLD USE ONLY
DANGER
Risk of child entrapment. Before you throw away your old, take off the doors.
Leave the shelves in place so that children may not easily climb inside.

Page 6
SAFETY INFORMATION
GROUNDING INSTRUCTIONS
ELECTRICAL REQUIREMENTS
The electrical requirements are a 115 volt 60 Hz, AC only, 15 amp. It is
recommended that a separate circuit serving only the product be provided. The
product is equipped with a 3-wire cord having a 3-prong grounding plug. It must
be plugged into a wall receptacle that is properly installed and grounded.
This appliance must be grounded. In the event of an electrical short circuit,
grounding reduces risk of electric shock by providing an escape wire for the
electric current. The cord provided with this appliance is equipped with a
grounding wire and a grounding plug. The plug must be plugged into an outlet
that is properly installed and grounded.
Avoid the use of three prong adapters or cutting off the third grounding prong in
order to accommodate a two prong outlet. This is a dangerous practice since it
provides no effective grounding for the freezer and may result in shock hazard.
Consult a qualied electrician or serviceman if:
1) The grounding instructions are not completely understood.
2) You are unsure that the appliance is properly grounded.
3) You have any questions about the grounding or electrical instructions.
POWER SUPPLY CORD
1. Avoid the use of an extension cord because of potential safety hazards under
certain conditions. Have a qualied electrician or serviceman to install an outlet
near the appliance.
2. If it is absolutely necessary to use longer cord sets or an extension cord, extreme
care must be exercised.
a) Use only a grounding type 3-wire extension cord that has a 3-blade grounding
plug and a 3-slot receptacle that will accept the plug on the appliance.
b) The marked electrical rating of the cord set or extension cord must equal to
or greater than the electrical rating of the appliance. The longer cord should
be arranged so that it will not drape over the counter top or table top where it
can be pulled on by children or tripped over unintentionally.
NOTE: Neither W Appliance nor the dealer can accept any liability for damage to the product or
personal injury resulting from failure to observe the electrical connection procedures.
WARNING
Improper use of the grounding plug can result in a risk of electric shock.
WARNING - RISK OF FIRE
It is important the plug fits tightly into the wall outlet.
If the plug does not fit securely and appears loose, it should not be used.
Have a licensed electrician replace the receptacle.

Page 7
SET UP & USE
INSTALLATION GUIDE
1. Unpack your freezer by removing all packaging materials like carton, base, foams,
adhesive tape, etc.
2. Remove all accessories, internal packaging material used to hold shelves, ice tray,
etc. in place.
3. Clean the remains of all adhesive tap used and remove all printed material
supplied.
4. Install the freezer in a convenient location away from extreme heat and cold.
Allow sufcient clearance between the freezer and side wall so the door(s) will
open without obstruction. Freezer is not designed for recessed installation.
5. The oor on which the freezer should be placed must be at, hard, solid, and
even. The freezer should not be placed on any soft material such as foam, plastic,
etc.
6. To level your freezer, use the two leveling legs located on the bottom front of
your freezer. Adjust by turning the legs counter clockwise to raise or clockwise
to lower your freezer. The door will close easier if the leveling legs are extended.
The following are recommended minimum clearances around the freezer for
proper air circulation:
Sides: 5” (127mm)
Top: 2” (50mm)
Back: 5” (127mm)
Proper air circulation will help your freezer work at maximum efciency.
NOTE: · The appliance must be correctly connected to the power supply.
WARNING
It is important to keep the power cord away from the compressor at the back of
the freezer as during operation, the compressor can reach a high temperature
and could cause serious damage to the power cord.
CAUTION
Care should be taken during the handling moving and use of the freezer to avoid
damaging the refrigerant tubing or increasing the risk of a leak

Page 8
SET UP & USE
PROTECTION FROM HEAT AND MOISTURE
• Do not install your freezer in any location where heavy moisture is present or if
the location is not properly insulated. This freezer is not designed to operate
in temperature setting below 55° Fahrenheit.
• Location for the freezer should be on a hard surface and away from direct
sunlight and heat source, e.g., radiators, baseboard heaters, cooking
appliances, etc.
DOOR ALIGNMENT
1. Remove the top hinge cover.
2. Loosen the top hinge screws using a Phillips head screwdriver.
3. Adjust the door and then Re-tighten the screws.
DOOR REVERSAL
1. Remove any loose items in the freezer and carefully place it on its back.
2. Using a Philips head screwdriver remove the 3 screws and bottom door hinge.
Set them aside.
3. Remove the top hinge cover.
4. Loosen and remove the 3 screws holding the top hinge in place.
5. Remove the top hinge and carefully remove the door.
FIGURE 1 (original position) FIGURE 2 (Position after door reversal)
Top hinge cover
Top
hinge
Screw hole cover
Pin cap
Bottom
door hinge
Bottom
door hinge
Screws
Screws
Top hinge cover
Top hinge
Screw hole cover
Pin cap

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SET UP & USE
PARTS & FEATURES
Temperature Control
(not shown bottom rear)
Freezer
Door
Leveling Legs
6. Remove the screw hole cover from the opposite side of the upper cabinet and
reinsert it to the same location to cover the screw hole openings of the just
removed screws.
7. Align the door with the cabinet rst. Then re-install the bottom hinge to the
bottom opposite side of the cabinet. Insert the 3 screws into the holes. Tighten
the screws.
8. Remove the pin cap from the right side of the upper frame of the door, and
then reinsert it to the same location on the opposite side.
9. Align top hinge with screw holes, insert the 3 screws and partially secure.
Make sure the door and cabinet are properly aligned and then secure tightly.
10. Place the unit back in an upright position. Replace the top hinge cover.
STARTING YOUR NEW FREEZER
1. After cleaning your freezer thoroughly. Wipe the outside with a soft dry cloth, the
interior with a clean moist cloth.
2. Insert the power supply cord into the socket.
3. Turn the thermostat dial to an initial setting of “6” for 24 hours and then set the
freezer to your desired setting.
NOTE: · As the door gets pressed in during shipping, the gasket may have to be reset. This is
done to prevent the cool refrigerated air from escaping. If there is a gap between the
door gasket and the cabinet, set the gasket by gently pulling it out of the seal gap.
12
3
4
5
6
Bottom
door hinge
Shelves
Ice cube tray
and ice scraper

Page 10
SET UP & USE
OPERATION INSTRUCTIONS
TEMPERATURE CONTROL
NOTE: · If the freezer has been placed in a horizontal or tilted position for any period of time
wait 24 hours before plugging the unit in.
• The settings of the temperature control are 1 (warmest), 2, 3, 4, 5, 6 (coldest).
Adjust the temperature control to the setting that best suits your needs. .
• Unplug the freezer to shut off the power to the unit.
NOTE: · Wait 3-5 minutes before restarting if you unplug the freezer. The unit may fail to
operate properly if restarted too quickly.
· If the ambient temperature is too high, the freezer may not reach the desired target
temperature.
· Large amounts of foods will lower the cooling efciency of the appliance.
· If you choose to change the thermostat setting, adjust thermostat control one
increment at a time. Allow several hours for temperature to stabilize between
adjustments.
12
3
4
5
6

Page 11
CLEANING & CARE
WARNING
Always unplug your freezer before
cleaning to avoid electric shock. Ignoring
this warning may result in death or injury
CAUTION
To avoid personal injury or product damage
always read and follow manufacturer’s
instructions and warnings before using any
cleaning products.
CLEANING AND MAINTAINING
The freezer should be cleaned and maintained once a month. Before doing so,
you must unplug the freezer.
POWER INTERRUPTION
In case of a power interruption/outage, unplug the power cord from the wall
outlet. Replug the power cord to the wall outlet once the power has been
restored. For long period of power outage, inspect and discard the spoiled or
thawed foods from the freezer compartments. Clean the freezer thoroughly
before using again.
CLEANING METHOD
Prepare a cleaning solution of 3-4 tablespoons of baking soda mixed with warm
water. Use sponge or soft cloth, dampened with the cleaning solution to wipe
down your freezer.
• Rinse with clean warm water and dry with a soft cloth.
• Do not use harsh chemicals, abrasives, ammonia, chlorine bleach,
concentrated detergents, solvents or metal scouring pads. Some of these
chemicals may dissolve, damage and/or discolor your freezer.

Page 12
CLEANING & CARE
DOOR GASKET
Clean door gaskets every three months according to general instructions.
Gasket must be kept clean and pliable to assure a proper seal.
• Petroleum jelly applied lightly on the hinge sides of gaskets will keep the
gasket pliable and ensure a good seal.
VACATION AND MOVING CARE
• When going on vacation, it is best that you empty all the food from your
freezer. Unplug the unit . Clean the unit as per “Cleaning Method” and leave
the door open to remove any odors.
• When travelling or moving the freezer, always transport the unit vertically.
Moving the unit on its sides may damage the freezer and/or its compressor.
HOW TO DEFROST
• Defrost the freezer when the frost accumulated is about 1/8” thick.
• Unplug the unit. Remove all contents from the freezer compartment and
leave the door open until ice and frost dissolve thoroughly. Make sure a drip
tray is in place and unplug the unit. After defrosting, empty water from drip
tray and wipe the compartment dry with a soft cloth and then adjust the
temperature control dial to the desired position.
NOTE: · In case you want to speed up the defrosting, you may put a bowl of warm water
(about 122°F) into the freezer.
· Do not heat the evaporator directly with hot water or hair dryer while defrosting.
Doing so will damage the freezer compartment.
· Never use a sharp or metallic instrument to remove frost as it may damage the
freezer and puncture the cooling coils. It will also void the warranty. We recommend
using a plastic scraper.

Page 13
TROUBLESHOOTING & WARRANTYTROUBLESHOOTING & WARRANTY
BEFORE YOU CALL FOR SERVICE
IF THE FREEZER FAILS TO OPERATE:
A) Check to make sure that the freezer is plugged in securely. If it is not, remove
the plug from the outlet, wait 10 seconds and plug it in again securely.
B) Check for a blown circuit fuse or a tripped main circuit breaker. If these seem
to be operating properly, test the outlet with another appliance.
IF NONE OF THE ABOVE SOLVES THE PROBLEM, CONTACT A QUALIFIED
TECHNICIAN. DO NOT TRY TO ADJUST OR REPAIR THE Freezer YOURSELF.
CUSTOMER SERVICE
IMPORTANT DO NOT RETURN THIS PRODUCT TO THE STORE
If you have a problem with this product, please contact the W Appliance
Co. Customer Satisfaction Center at 1-855-855-0294. DATED PROOF OF
PURCHASE, MODEL # AND SERIAL # REQUIRED FOR WARRANTY SERVICE

Page 14
TROUBLESHOOTING & WARRANTY
TROUBLESHOOTING
Troubleshoot your problem by using the chart below. If the freezer still does not
work properly, contact W Appliance Co. customer service center or the nearest
authorized service center. Customers must never troubleshoot internal components.
TROUBLE POSSIBLE CAUSE POSSIBLE REMEDY
Freezer does not
work
A. Unit is not plugged in or
plug is loose
B. Fuse has blown or is
defective
C. Wall power socket is
defective
A. Plug in the freezer
B. Check fuse, replace if
necessary
C. To be corrected by a
qualied electrician
The food is too
warm
A. Temperature is not
properly adjusted
B. Door was open for an
extended period
C. A large quantity of warm
food was placed in the
freezer within the last 24
hours
D. The freezer is near a heat
source
A. Set the temperature
control dial to a cooler
setting
B. Open the door only as
long as necessary. Check
door gasket for proper
seal
C. Set the temperature
control dial to a colder
setting temporarily
D. Please look in the
“Protection From Heat and
Moisture” section
Heavy build-up of frost,
possibly also on the
door seal
NOTE: This is normal
during high humidity
periods. Frequent door
openings will also cause
heavy frost buildup
A. Door seal is not air-tight
(possibly after reversing
the door)
B. Carefully warm the leaking
sections of the door
gasket with a hair dryer
(on a cool setting). At
the same time, shape the
warmed door seal by hand
such that it sits correctly
Popping or cracking
sounds
A. When compressor comes
on
A. This is a normal sound of
coolant owing through
condenser coils
Freezer door does not
shut properly
A. The freezer door is not
properly aligned
B. Possible blockage from
food containers, shelves,
bins, etc.
A. Re-align the freezer
door. Refer to the “Door
Alignment” section
B. Ensure nothing is blocking
the door
Freezer has an odor A. Foods not properly sealed
B. Interior needs cleaning
A. Removed any
contaminated foods
B. Please refer to “Cleaning
and Care” section

Page 15
TROUBLESHOOTING & WARRANTY
LIMITED WARRANTY
Any repair, replacement, or warranty service,
and all questions about this product should
be directed to W Appliance Co. at 1 (855)
855-0294 from the USA or Puerto Rico.
W Appliance Co. warrants to the original purchaser
that the product will be free from defects in material,
parts and workmanship for the period designated for
this product. The warranty commences the day the
product is purchased and covers up to a period of
1 year (12 months) for labor/1 year (12 months) for
parts (manufacturing defects only)/carry in service/
and a total of 2 years (24 months) for compressor
part only. W Appliance Co. agrees that it will, at its
option, replace the defective product with either
a new or remanufactured unit equivalent to your
original purchase during the warranty period.
Exclusions: This warranty does not apply if any of the
following conditions exist:
1. The appearance or exterior of the product has
been damaged or defaced, or altered or modied
in either design or construction.
2. The product’s original serial number has been
altered or removed, or cannot be readily
determined.
3. Damage is due to a power line surge, or
connection to an improper voltage source.
4. Damage is due to general misuse, accidents, or
acts of God.
5. Repair attempts were made by unauthorized
service providers; parts other than genuine
parts were used; or parts were obtained from
unauthorized service companies.
6. The product was transferred from the original
owner.
7. The product was purchased as refurbished, like
new, or second-hand, or with “As-Is” or “Final
Sale” terms.
8. The product was used in a commercial or rental
setting.
9. The product was used in settings other than
ordinary households, or used other than in
accordance with the provided instructions.
10. Damage is due to improper installation.
The following costs are not covered under this
warranty:
1. Transportation and shipping costs associated with
the replacement of the unit.
2. Service calls to instruct you how to use your
product.
3. Service calls to repair or replace the house fuse,
reset a circuit breaker, or correct the wiring in the
house.
4. Service calls required due to improper installation.
REPAIR OR REPLACEMENT AS PROVIDED UNDER
THIS WARRANTY IS THE EXCLUSIVE REMEDY
OF THE CUSTOMER; W Appliance Co. SHALL
NOT BE LIABLE FOR ANY INCIDENTAL OR
CONSEQUENTIAL DAMAGES FOR BREACH OF
ANY EXPRESS OR IMPLIED WARRANTY ON THIS
PRODUCT, EXCEPT TO THE EXTENT PROHIBITED
BY APPLICABLE LAW. ANY IMPLIED WARRANTY
OF MERCHANTABILITY OF FITNESS FOR A
PARTICULAR PURPOSE ON THIS PRODUCT IS
LIMITED TO THE DURATION OF THE WARRANTY.
Some states do not allow the exclusion or limitations
of incidental or consequential damages, or limitations
on how long the warranty lasts. In these cases the
above exclusions or limitations may not apply to you.
This warranty gives you specic legal rights and you
may also have other rights which vary from state to
state.
Obtaining Service: To obtain service, product
literature, supplies or accessories please call
1 [phone] to create a ticket for exchange/
repair. Please make sure to provide the date of
purchase, model number and a brief description of
the problem. Our customer service representative
will contact you or send detailed return instructions.
W Appliance Co. does not warrant that the appliance will work
properly in all environmental conditions, and makes no warranty
and representation, either implied or expressed, with respect
to the quality, performance, merchantability, or tness for a
particular purpose other than the purpose identied within this
user’s manual. W Appliance Co. has made every effort to ensure
that this user’s manual is accurate and disclaims liability for any
inaccuracies or omissions that may have occurred. Information
in this user’s manual is subject to change without notice and
does not represent a commitment on the part of W Appliance
Co.. W Appliance Co. reserves the right to make improvements
to this user’s manual and/or to the products described in this
user’s manual at any time without notice. If you nd information
in this manual that is incorrect, misleading, or incomplete, please
contact us at 1- 855-855-0294.
W Appliance Company LLC,
New York, NY 10018

© 2020 W Appliance Company LLC. All Rights Reserved.
May 2020