Wahsega Carina IP Panic Button User manual
Preface
Important Notice
This manual and any examples contained herein are provided “as is” and are
subject to change without notice. Wahsega reserves the right to make changes
to its products without notice and advises its customers to obtain the latest
version of relevant information before placing orders and to verify that the
information being relied on is current.
No title to or ownership of the hardware, software and designs described in
this document or any of its parts, including patents, copyrights and trade
secrets, is transferred to customers. Wahsega makes no representations or
warranties regarding the contents of this document. Information in this
document is subject to change without notice and does not represent a
commitment on the part of Wahsega Labs, LLC.
Copyright Notice
© 2021 Wahsega Labs, LLC. All rights reserved
Reproduction, adaptation, or translation of this manual is prohibited without
prior written permission of Wahsega Labs Company, except as allowed under
the copyright laws.
Trademarks
Wahsega and the Wahsega logo are trademarks of Wahsega Labs, LLC. All
other brand and product names are trademarks, service marks, registered
trademarks, or registered service marks of their respective companies.
Table of Contents
PREFACE .......................................................................................................I
Important Notice.............................................................................................................i
Copyright Notice .............................................................................................................i
Trademarks.......................................................................................................................i
CHAPTER 1: OVERVIEW ..................................................................................3
Carina IP Panic Button Functionality ..........................................................................4
Quality Standards...........................................................................................................5
CHAPTER 2: USER EXPERIENCE......................................................................6
Software Capabilities ....................................................................................................7
Getting Started .............................................................................................................. 8
Endpoint Configuration Without Carina Event Manager ....................................... 9
CHAPTER 3: CONFIGURATION IN EVENT MANAGER ......................................... 11
Individual Device Configuration ................................................................................ 12
Details .......................................................................................................................... 13
SIP................................................................................................................................. 14
Logging........................................................................................................................ 17
Network....................................................................................................................... 18
System ........................................................................................................................ 20
Config File .................................................................................................................. 22
APPENDIX A: SOFTWARE-BASED FACTORY RESET................................................23
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Chapter 1
Overview
The Wahsega product line offers the highest quality two-way audio and
durability in the industry today. Each and every Wahsega product is
designed, developed and manufactured in the USA, ensuring a superior
product at the best price available in the market.
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Carina IP Panic Button Functionality
The initial functions of Wahsega’s Carina IP Panic Button include:
Centralized Event Manager configuration
Event Manager auto-detects each Carina IP Panic Button on the
network
All configuration options accessible via Carina Event Manager’s
centralized HTTP Web interface
Bulk configuration options available for quick and easy setup
Microphone volume control within configuration webpages
Remote firmware upgradeable
SIP intercom
Crystal clear audio
Multiple mono audio codecs to choose from
Environmental noise suppression
Advanced panic button functionality
Extensive interoperability with most SIP servers and PBXs
Simple installation
Power-over-Ethernet (PoE 802.3af) powered
Surface mount wall installation
On-board relay
Remotely triggered by SIP or multicast
Industry-leading standby power of < 2W
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Quality Standards
Wahsega products achieve the highest standards of performance in
the market by utilizing our complete quality assurance program
encompassing software testing, product design and a multistage
automated factory test program.
Wahsega’s ultimate goal is to provide a solution that is both cost
effective and unsurpassed in quality. By leveraging existing
relationships with suppliers to guarantee premium components at the
lowest possible prices, we are able to ensure Wahsega products are the
finest quality in the market while still offered at highly competitive
prices directly to installers.
In order to achieve the greatest possible voice clarity, all voice and
related algorithms have been individually tested to ensure the highest
potential MOS score. The accumulated error syndrome, which can
cause poor voice quality, is mitigated through this testing process.
Wahsega’s engineering team utilizes a wide array of dedicated test
servers to pull and build the various software projects multiple times
per day. Each automatic build is then run through an extensive set of
automated test cases to ensure the highest performance of each and
every firmware version released. This test case coverage is expanded
on a continual basis.
All Wahsega products are 100% factory tested at the board level
through a bed of nails full functional test, not just an “is it close
enough?” flying probe test. Every finished product is 100% tested again
after the final assembly via an automated test station to ensure the
highest production quality product for installers.
To assure the highest quality standards, all Wahsega products are
designed, developed and manufactured in the USA.
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Chapter 2
User Experience
A member of Wahsega’s Carina IP Intercom product family, the IP Panic
Button is a surface mounted, low profile IP intercom built for placing calls
in emergency situations. At the other end of the call, the listening party
can remotely activate the IP Panic Button’s onboard relay to unlock a door
or activate a security device. With no integrated speaker, it is built for silent
calls to a preconfigured number during emergency situations.
The IP Panic Button supports the SIP protocol so it can register with the
Wahsega PICS, Diet IP PBX or any IP PBX for easy integration with your
existing phone system. The best way to manage this device is through the
Carina Event Manager or Event Manager Lite.
Advanced panic button functionality helps to reduce the number of false
alarm triggers from the panic button. With this advanced functionality, a
brief button press places a call to one preconfigured number—such as the
front office—while a longer press-and-hold will call a second,
preconfigured panic number such as a security desk.
An onboard relay on the IP Panic Button enables room lockdowns by
allowing a remote party to control a powered door lock. The onboard relay
could also be used to activate a camera, strobe or another security device
while the remote caller monitors events via SIP audio.
The Carina Event Manager automatically discovers and registers any
Carina IP Intercom at startup, and all programming and configuration can
be handled individually or in bulk through the Carina Event Manager
dashboard. This greatly simplifies the installation process and makes it
easy to manage the system once installed.
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Software Capabilities
Wahsega’s Carina IP Panic Button is configured centrally at the Carina
Event Manager, which allows bulk configuration as well as individual
customization.
This allows access to various settings such as network/IP address, SIP
account and Event Manager configuration, intercom behavior, button
functionality, and administrative functions such as firmware upgrade and
configuration backup/restore. The configuration is stored in a .JSON file,
which is human readable and can be edited by site administrators.
The Carina IP Panic Button’s configuration pages are also accessible using
an HTTP Web interface, viewable from any Web browser on the same LAN.
However, all Carina devices should be configured within the Carina Event
Manager’s configuration webpages whenever possible. Any configuration
changes to a Carina device’s individual webpages will be overwritten by
the Event Manager.
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Getting Started
1. All Carina devices should be configured within the Carina Event
Manager’s configuration webpages. While it is possible to make
changes at the device’s own webpages, any configuration changes to
the device’s webpages will be overwritten by the Event Manager.
2. Locate and note your IP Panic Button’s MAC address. It is printed on a
white sticker located on the rear of the device.
3. Connect the IP Panic Button’s main Ethernet port—labeled LAN—to a
network using a Power-over-Ethernet (PoE) Ethernet connection. When
connected, it will power on immediately, and the LINK/ACTV status LED
will begin to blink.
4. Your Carina Event Manager will automatically detect the Carina IP Panic
Button when you power up and connect to the network via PoE.
5. On the Event Manager’s Web interface, navigate to the Devices page to
discover your IP Panic Button’s IP address. Look for the device matching
the MAC address you noted in step two.
6. Following the instructions in the next sections, change Event Manager
settings for your Carina IP Panic Button as needed.
7. To apply changes and settings to your Carina IP Panic Button, save
changes and reprovision your intercom. This is an important step! Your
changes in Event Manager will not take effect at the IP Panic Button
until you have reprovisioned the endpoint.
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Endpoint Configuration
Without Carina Event Manager
If needed, individual endpoint configuration is available via the Carina IP
Panic Button’s individual webpages. However, if users choose to make
configuration changes in an intercom’s webpages, those changes will
not be recognized by the Event Manager and will be overwritten by any
configuration changes made to the endpoint in the Event Manager. For
best results, all configuration changes should be made at the Event
Manager and not at the intercom’s individual configuration webpage.
1. To access an individual intercom’s webpages, navigate to its IP
address in your Web browser (for example, http://123.456.78.9).
Wahsega recommends using Chrome or Firefox for best results.
2. When you access the configuration webpages, the intercom will ask
for a username and password. The default username and password
are admin and admin.
3. On the left side of the page is the Status bar. It shows the intercom’s
current System information such IP address, MAC address, system
time and uptime. The intercom’s SIP account status (default status is
unconfigured and unregistered) is listed under Accounts.
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4. To change the IP address settings, go to the Network page and
modify settings in the WAN section. To set the network for DHCP,
click the Dynamic IP radio button. For static IP addressing, click the
Static IP radio button and fill in the relevant IP address fields with
values from your network administrator.
5. Set time and date and change username or password on the System
page. Please note that the Carina Event Manager may be used as a
system NTP server for consistent date and time across the network.
Simply enter carina.wahsega.local as the NTP server and make sure
that NTP is enabled for this endpoint.
6. To change the SIP account settings, go to the Accounts page and
modify settings in the account. Most users will only need to set
Username/Number (the phone number or extension assigned to this
speaker), Domain (the hostname or IP address of your SIP server)
and Password (password for this SIP extension, if needed). You may
also provide a Display Name, which may be used by your SIP server
depending on its configuration.
If your SIP server or proxy server requires an authentication
username that is different from the name entered in
Username/Number, enter it under the Authentication Username field.
7. Load new firmware, backup configuration, or restore a configuration
file on the Management page.
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Chapter 3
Configuration in Event Manager
The Carina IP Panic Button should be configured within the Carina
Event Manager’s configuration webpages. Event Manager automatically
detects each Carina endpoint on the same network, and it provides
bulk or individual configuration options. Wahsega recommends using a
Chrome or Firefox browser for best results.
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Details
Name –Give this IP Intercom a unique name for your reference.
Location –Physical location of intercom, for user reference.
Firmware
Current Version –Firmware version this intercom is
currently running
Target Version –Firmware version this intercom should
be running currently or upon next reprovisioning cycle.
Target version “Not Set” will keep this device at Current
Version upon reprovisioning.
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SIP
Configure registration and for two-way SIP calls.
General
Register with SIP server –Enable this to register this
intercom’s SIP extension with your SIP server.
Display name –Name to be displayed as the caller ID.
Username/Number –Username, phone number or extension
of the SIP account.
Domain –Domain of the account (IP address of the SIP server).
Password –The password used to register this account with
the SIP server, if needed.
Authentication username –By default, authentication is done
with the Username/Number above. Fill in the Authentication
Username if a different username is needed.
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Codecs –The Codec List is shown in preferred order from top to
bottom. This list may be rearranged by dragging and dropping the
codecs within the list.
Available codecs are: G.722 HD, DVI4 HD, G.726 fixed payload,
DVI4 Narrowband, G.711 uLaw, G.711 aLaw, G.729, OPUS.
Calls –Configure display behavior for inbound and outbound calls.
Relay control –When enabled, the intercom’s onboard relay
will be triggered for the duration of an active SIP call.
Inbound –Adjust settings for inbound calls.
Allowed –When inbound calls are set to “not allowed,”the
calls will be rejected immediately.
Priority –Priorities determine which audio event will take
precedence over other audio events. A higher priority event
will take over a lower priority event. If two events of the
same priority occur, they will be handled in the order
received.
Auto-Answer –When Auto-Answer is not enabled, an
inbound call will continue ringing until the Incoming Call
Timeout occurs. Auto-answer is enabled by default when
inbound calls are allowed.
Outbound –Adjust settings for outbound calls.
Allowed –When disabled, outbound calls by any means
from this intercom are prevented.
Timers
Call Attempt Timeout –An unanswered outbound call
attempt will be automatically cancelled when this timer expires.
Default is 180 seconds.
Incoming Call Timeout –An unanswered inbound call attempt
will be automatically cancelled when this timer expires.
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Call Active Timeout –An active call will be automatically
terminated when this timer expires.
Topology
SIP transport mode –Select mode to match your SIP server’s
SIP transport mode.
Secure RTP –Disabled by default.
Local Port –Enter local port if needed.
Use STUN –When enabled, the SIP client will use the public IP
address of this device when communicating with the SIP server
instead of its private IP address. Note: STUN must also be
configured on the Network page if this is checked.
Advanced
Proxy –When set, all SIP traffic will be sent through the proxy
server, no matter the Domain setting.
Proxy port –If set to 0, the default proxy port of 5060 will be
assumed. Default value is 0.
Registration lifetime –Interval, in seconds, the SIP client will
re-register with the SIP server. Default value is 3600.
Keep-alive –When enabled, the SIP client will periodically send
a keep-alive message to the server. This is useful when
connecting to a server across a NAT connection, or in keeping a
TCP connection to the SIP server active.
Silence suppression –When enabled, RTP packets are not sent
when silence is detected.
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Logging
Syslog –Syslog is a network protocol to enable system logging from
a device to a network server. This may be used to aid in diagnosing
the behavior of a device.
Report to server –Enable to begin logging to a network server.
Default value: Disabled.
Server address –The IP address or URL of the syslog server.
Server port –The port (if needed) for the syslog server.
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Dynamic IP Options –If you choose to use DHCP to assign an
address automatically. Note that when using DHCP, the IP
address for your IP Panic Button may change. However, a new
IP address will not affect configuration settings made through
your Event Manager.
Host Name –Set host name to change how this device is
listed in your DHCP server, if desired.
Static IP –Choose this to enter IP address settings
manually.
Warning: If you enter a configuration that is not accessible
from your network, you may be unable to communicate with
the IP Panic Button! Double-check that the settings you enter
are correct before reprovisioning the IP Panic Button to apply
them.
STUN
Server/Port –Enter your STUN server here if applicable. STUN
servers may be required to operate with a public SIP server
from behind a NAT or router.
Additional Settings (advanced)
Enable IGMPv3 –Check to enable IGMP version 3 on your IP
Speaker. If unchecked, IGMP version 2 (IGMPv2) will be used.
Default setting is disabled. If you know that your routers have
IGMPv3 enabled, you can safely enable this setting. If unsure,
leave disabled to ensure support with routers that only use
IGMPv2.
MTU size –Maximum transmission unit allowed on the
Ethernet connection. The standard for Ethernet networks is
1500, and you should not change this value unless directed by
your network administrator.
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