WatchOvers Assure 4G SOS User manual

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WatchOvers Assure 4G SOS GPS
Location Watch-Phone
USERS MANUAL

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INDEX
PAGE
About the Assure 4G Watch Phone
3
WatchOvers Sim Card & Subscription
3
Charging & Battery
4
Warranty
4
Box Contents
4
Watch Components
5
Features
5
SOS Emergency Alarm
5
Two-Way Voice Communication
6
Fall Alert
7
Location Positioning
7
GEO Fence
8
Activity
9
Medical Reminders
9
Caller Approval
10
Video Calling
11
Remote Camera Photo
11
Sound Guardian
12
Voice Message
12
SMS Alerts
12
Health
13
Shutdown/Reboot Watch
13
Restart/Reboot Watch
14
Phone book
14
Watch Finder
15
Administrator
15
Unbind/Delete Watch
16
Reset Watch
16
Watch Function
16
Full Back Up Support
16

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Please read this User’s Manual carefully before use.
Thank you for purchasing the Assure 4G SOS Watch Phone with GPS
Location from WatchOvers. For best use of your Assure 4G SOS watch,
please read the following instructions carefully before starting, and
operate the watch accordingly. Screens may vary for Android and iOS
and as updated App versions are released.
About the Assure 4G SOS Watch Phone
The Assure 4G SOS watch-phone is always on hand in an emergency,
simply press the button to call and talk to your loved one or carer. It
looks like a normal smart watch but it is a mobile phone with its’ own
special sim card which uses whichever is the best mobile network
available so you can get service even in low signal areas, vital in case of
an emergency.
With our Automated Fall Alert SOS calling, you don’t have to press the
SOS button, the watch will automatically call the SOS number. Our 3rd
generation watch phone has many additional features to help you care for
and protect your loved ones.
For Air travel please follow the airline mobile phone guidelines and power
off the watch when requested. The manufacturer does not accept
responsibility for any damage which may be caused by Airport X-ray
equipment.
WatchOvers Sim Card & Subscription
This watch relies on GPS technology and as a mobile device, in order for it
to work, it requires a Nano Sim Card with 4G data and Voice plan. Your
WatchOvers watch comes with a pre-fitted European ‘Always Roaming’
sim card pre-fitted so you can charge the device, subscribe online and are
ready to go. This advanced sim card comes with a Dutch or Spanish
mobile number and unlike a standard sim card, it is not fixed to any
one network, so they use the strongest mobile network, enabling
your device to get mobile coverage even in weak signal locations,
vital in times of emergency. (The always roaming feature does not work
in the country the sim card is issued from, e.g. The Netherlands for the
Dutch sim card).
A subscription is required for mobile calls and SMS messaging alerts,
pre-paid monthly, with No Contract, Opt Out Anytime. Your
subscription is paid monthly and includes Unlimited Alert calls, watch

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Data and SMS messages*. Subscribe once you receive your device,
to activate the pre-fitted sim card.
* Terms and conditions apply
Charging & Battery
The Watch will take approximately 3 hours to charge.
Always use the USB cable provided and a CE approved USB charger plug
with an output: 5.0V-1.0A, to avoid irreparable damage.
WARNING: Do not use a fast/rapid charger to charge this watch
as it will cause irreparable damage and the watch will no longer
work.
The battery will last for 2-3 days between charges on the 10-minute
location setting and longer on the 30 minute or manual location settings.
For elderly people we recommend a routine of charging it every day or
every night.
You can receive low battery alerts by SMS and by App notification when
the battery level reaches 20% to allow plenty of time to recharge the
watch should your loved one forget to charge it.
Warranty
This product is guaranteed by the manufacturer for a period of 2 years
from the date of purchase. This guarantee does not cover defects arising
from accidental damage, misuse or wear and tear and is available only to
the original purchaser of the product. This does not affect your statutory
rights. Our watch will only work with our sim card. Attempting to change
our sim card will void your warranty and we will be unable to provide
Support to resolve any issues created. Any watch software/firmware
updates required in the future will be available to download from our
website.
Box Contents
1 X Assure 4G SOS GPS Location Watch-Phone
1 x USB magnetic charging cable

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Watch Components
Features
SOS Emergency Alarm
The Assure 4G SOS Watch Phone has only 1 button press making it very
easy to remember how to use it with only 1 instruction in the case of an
emergency. Once pressed, it will call your emergency contacts and
simultaneously send SOS alert notifications automatically through the App
to your 3 Emergency contacts. The watch will call them one by one
until one person answers and will repeat the call cycle once more if
the call is not answered the first-time round.
The Watch
To make an SOS call from the watch
➢Press and hold down the SOS button on the side of the watch for 5
seconds
➢The watch will automatically call up to 3 SOS numbers that have
been pre-set and saved in the App
➢The SOS emergency call will be made to those listed in the App
under SOS Numbers

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➢The call will go through one by one to each of the SOS contact
numbers and will repeat the call cycle once more if the call is not
answered the first-time round. These phone numbers will be called
one after the other until the call is answered
The App
After pairing the watch with the App, you should enter the SOS Contact
numbers you wish the watch to ring should an SOS Emergency call be
made.
➢Choose SOS Numbers
➢Add up to 3 SOS mobile numbers. Contact numbers should be
entered using full country prefix for example +353 or +44
➢Press Save and exit the screen
Note: Save the watch mobile number as a contact in your mobile phone
so you will recognise the caller if an SOS call is made.
Two-Way Voice Communication
Make a phone call from the watch without a mobile phone. The watch has
its’ own European sim card that is always roaming from network to
network to get the best mobile signal in your area. A subscription is
required which is pre-paid monthly with No Contract, Cancel Anytime.
The Watch
➢Swipe the screen once on the watch
➢Tap the call symbol on the watch to enter the Keypad
➢Here you can dial any number to connect a call
➢You can also swipe the screen until you see the option for Phone,
which will also allow you access to the Keypad
➢To connect a call to the pre-set numbers, swipe the screen until
you see the Contact List
➢From here you can scroll through until you see the number you
wish to call
➢Tap the Red Phone symbol to hang up the call
The App
Android
➢From the main App page choose the Call symbol to connect a call to
the watch
iOS
➢From your call setting on your mobile phone, manually enter the
watch mobile number using full Country prefix +319 etc and

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connect a call in the usual way. Calls cannot be made through the
App
Fall Alert
The watch will alert the SOS contacts if the wearer has a fall, by
automatically calling the SOS number without having to press the SOS
button. The watch will call your emergency contact numbers one by
one until one person answers and will repeat the call cycle once more
if the call is not answered the first-time round.
The fall alert must be turned on in the watch.
The Watch
➢Turn on the Fall alert, swipe the screen on the watch until you see
“Settings”, Tap Once. Care should be taken when in settings as
there are functions here that should not be changed as it will alter
how the watch operates
➢Scroll down though the list until you see “Fall setting”. Tap Once
➢Slide across right on Fall Alarm to turn on, the button will turn blue
➢Tap the Falling tone if you wish a sound to be played on the watch
should the watch detect a fall. A blue tick symbol will display when
the setting is On
The App
After you have turned on the Fall Alert option in your watch, see above,
please complete the following in the App
➢Fall Alert
➢The first tab is to turn on the Fall Alert notification, move the slider
to the On position, it will turn green
➢The second tab is to turn on the SOS Call, allowing the watch to
automatically call the SOS numbers in the event of a fall detected.
Again, move the slider to the On position, it will turn green
➢The third tab is Sensitivity, which can be set from 1 to 6 with a
setting at 1 being very sensitive and a setting of 6 needing a more
severe fall to trigger the alert
Location Positioning
See the watch location on your smartphone in real time. Location can be
set to update every 10 minutes, every 1 hour or get the Live location with
1 press.
The Watch –Must be powered on and have mobile service.

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The App
➢Tap Map
➢Tap on the Locate pin to see the real time location. The current
location may take up to 1 minute to update
➢The three location modes are distinguished by different colour: GPS
(Red icon), LBS (Blue icon), WIFI (Green icon)
GPS (Global Positioning Satellite), this means it gets its position when the
watch is outdoors and can access satellites. When the watch is indoors
and GPS is displayed on the App, you can sometimes get shadowing
which can make the GPS location display anywhere from 10 meters to
100+ meters from its actual location.
LBS (Local Base Station) can be displayed when the watch is indoors, and
this indicates cellular positioning which is usually accurate from 100
meters to 1000+ meters depending on the distance away from your
nearest mobile phone base station that the watch is registered to.
Wi-Fi can be displayed when the watch is using existing, widespread Wi-Fi
infrastructure. This is used when the watch is in a poor GPS coverage
area.
Historical Track - You can check the watch route history by
choosing the period you wish to check.
➢From the main map page Tap the Tracking Icon
➢Tap the date in the top left-hand corner and choose the date you
wish to check
➢Tap the first time you see on the top bar, this is the start time of
the track, choose at what time you wish to start your check
➢Tap the second time you see on the top bar, this is the finish time
of the track, choose at what time you wish to stop the track check
➢Tap Reply
GEO-Fence
A GEO-Fence or GEO Zone is an area with a virtual boundary or fence set
by you. For example, you can set up a Geo-Fence around the area around
your house or park and receive an alert if the watch leaves the area.
The minimum radius is 200 meters. When the watch goes out of a virtual
fence set, an alert message is sent to the App. You can set up to three
virtual fences or boundaries. The location will update at the time you
have set in the App under Tracking Frequency. Please note, you should
have the Tracking Frequency set to update to every 10 mins.

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The Watch –Must be powered on and have mobile service.
The App
Tap the Geo-Fence symbol on the map screen.
➢Check the Tracking Frequency is set to update every 10 mins
➢Tap the + symbol at the bottom of the screen
➢Tap the screen where you wish to place the centre of the GEO-
Fence. You can move the map screen around with your finger until
you get the correct location of where you want to set the GEO-
Fence
➢Enter a name for your fence, for example “Home
➢Tap Save/Ok
The Tracking Frequency should be set to update every 10 minutes and
any GEO Fence boundary alerts are updated at the same time.
Activity
This allows you to check that the wearer is active and/or moving and very
helpful when caring for an elderly person or someone living alone.
The Watch –Must be powered on and have mobile service
The App
➢Choose Health
➢Tap on Steps
➢Tap on the settings wheel
➢Choose the settings that are appropriate for you
➢Set the Switch to the right before exiting
You can check the movement for previous days, by tapping on the back
arrow towards the top of screen.
Medical Reminders
You can set reminders that ring and display on the watch including
recording your own voice with messages such as “Dad take your tablets
now” which will play on the watch at the set time every day. Voice
messages can be up to 15 seconds long and play automatically without
pressing the watch.
The Watch

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When a medical reminder is set in the app, it will appear on the Watch
Face without any interaction from the watch wearer. Tap on the Home
button on the watch face to clear the reminder.
The App
➢Choose Reminders
➢Choose the +/add
➢Choose the time you wish the reminder to alert the watch
➢Next choose if you want this reminder to repeat
➢Enter a Message you wish to appear on the watch in text format
➢You can also record a voice reminder (up to 15 seconds) which will
be played when the watch is alerted. Press the Mic icon to record
your message, release to save it
➢Tap Save
You can set a maximum of 3 reminders. If you are finished with a
reminder, you can turn the reminder off and use it again later by editing
the details saved.
Caller Approval
To help you protect the vulnerable, you can control who can call the
watch and who the watch can call. By simply turning off the Keypad
function on the watch, the watch wearer will then only be able to call pre-
set numbers in the Phonebook and the SOS Numbers. There is also a
setting in the App to reject unknown callers, when this is turned on, the
watch will not connect calls from numbers that are not in the listed
Phonebook or SOS Numbers.
The Watch –Must be powered on and have mobile service.
The App
Reject Unknown Callers
➢Reject Unknown Calls
➢Turn on / enable the rejected calls feature
Turn off the keypad function
➢Disable Functions
➢Slide the tab for Dial Pad to the left to turn it off, so it turns grey
To add numbers to the contact list
➢From the main menu in the App, click on the Contact icon (yellow
icon)
➢Press Add to add a contact number
➢Enter contact name and number, you can manually add the
number or you can tap the phonebook icon at the end of the

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number bar to enter your phonebook on your mobile phone to
choose the numbers
➢Save
➢To Edit or Delete a current contact, press the screen on the contact
number until the edit page is displayed
NOTE: Remember to use the international dialling code when adding
contact numbers, ie +353, +44
Video Calling
In the event of an accident where you have received a fall alert SOS call,
you may wish to return a video call to check on them. The App will allow
you to video call the watch. The wearer must answer the call and hold the
watch in front of their face to show the video.
The Watch
➢Swipe the screen on the watch until you see “Video Call”, Tap Once
➢Choose who you wish to video call from the list of contacts in your
watch
➢Tap Ok to start the video call
➢Tap the red call button to hang up
The App
➢Video Call
➢You can choose to have a one-on-one Video call with the watch or
you can choose a Group Video call which will include all people who
have downloaded the app and added the watch
Remote Camera Photo
In the event of an accident where your loved one cannot answer your call,
the Administrator can take a photo using the watch camera to establish
the surroundings, if the watch screen is not covered.
The Watch
➢The watch will automatically take the photo and will not require any
interaction from the watch wearer
The App
➢Remote Photo to send the command to take a picture of the
surroundings of the watch
➢The photos will be uploaded to the App
➢You can check the photos from Remote Photo in the App

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Sound Guardian
In the event of an accident where your loved one cannot answer your call,
the Administrator can call the watch and listen to the surroundings.
The Watch –The watch will answer automatically in mute without
ringing and the screen will not turn on. The guardian can listen, but
the wearer cannot talk back as it is one way communication.
The App
➢Sound Guardian in the App
➢Input the guardian's number, then click ‘ok’ to send the request
of a remote monitor call
Once the request is sent, your mobile phone will ring with a call
coming from the watch.
Answer the call and you will be able to hear the watch surroundings,
but you will not be able to have a two-way conversation as the
wearer cannot hear or see that there is a call. To cancel the call
simply hang up.
Voice message
The Watch
➢Swipe the watch screen until you see “WeChat” which is the feature
for Voice Messaging
➢Tap Once
➢An option will appear for you to record a voice message to either the
watch or to the group of people who have added the watch
➢Hold down the button in the middle to record your voice message
➢Release to send the voice message
The App
➢Tap the message symbol on the main map screen in the App
➢An option will appear for you to record a voice message to either the
watch or to the group of people who have added the watch
➢The watch will receive the notification of voice message
➢Click to play the voice message. Voice messages can be up to 15
seconds in length
SMS Alerts
You can enter a Mobile Phone number to the app, which will
receive an SMS message when the watch battery level is at 20%
to remind you to charge the watch. You can also receive an SMS
message when a SOS call is made from the watch. We

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recommend this number should be the primary carer. It can be
changed at any time.
The Watch –Must be powered on and have mobile service
The App
➢SMS Alerts
➢Enter the mobile number you wish to receive the SMS alerts,
please remember to use your full country prefix for example
+353, +44 etc.
➢Save
Health
The Assure 4G has a non-medical, non-professional Heart Rate monitor,
Blood Pressure monitor and a Blood Oxygen monitor, it is not a medical
device. The watch should be placed on the person before taking the
reading.
The Watch
➢Swipe the watch screen left until you see the HR&BP icon
➢Tap the icon once to open the Health Feature
➢Tap Start, to start the reading
➢The reading takes approximately 30 seconds to complete the
reading, the results will appear on the watch face and will also
update in your App
Note : The Assure 4G is not a medical device and will give
indicative readings only
Shutdown/Reboot Watch
The Watch
➢Swipe the screen right until you see Settings. Care should be taken
when in settings as there are settings here that should not be
changed as it will alter how the watch operates.
➢Scroll down through the list in Settings until you see Shutdown
➢Tap on Shutdown and Tap OK to process or Tap Cancel
The App
When the watch is switched on and connected to the App, it can be
shutdown remotely through the App

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➢Remote Shutdown
➢Tap the Red Power button
Reboot/Restart Watch
When the watch is switched on and connect to App, it can be rebooted
remotely through the App.
The Watch
➢Swipe the screen to the right to ‘Settings’, Tap once. Care should be
taken when in settings as there are functions here that should not
be changed as it will alter how the watch operates
➢Scroll down through the list in Settings until you see Reboot
➢Tap on Reboot
➢Tap OK to process or Tap Cancel
THE App
➢Remote Restart
➢Press the symbol to automatically restart the watch
Phone book
You can set contacts in the App and the watch can make two-way
phone call with these numbers once you set up.
The Watch
➢Once contacts have been added to the phonebook, swipe
the watch face to Contact
➢Tap once and the phonebook will open
The App
➢On the main App screen choose the phonebook symbol
➢Press Add to add a contact number
➢Enter contact name and number, you can manually add the
number, or you can tap the phonebook icon at the end of the
number bar to enter your phonebook on your mobile phone to
choose the numbers
➢Save
➢To Edit or Delete a current contact, press the screen on the contact
number until the edit page is displayed
NOTE: Remember to use the international dialling code when adding
contact numbers, i.e. +353, +44
Watch Finder

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If you have misplaced the watch, you can Press the Play sound on device
button to make the watch ring to help you locate it once the battery has
power.
Once located, click the button on the watch to stop it ringing.
The Watch –Must be powered on and have mobile service
The App
➢Select Play Sound on Device
Administrator
Add up to 10 users, for your family and carers. The first person to
add the watch to their App becomes the main administrator. Any
subsequent people who add the watch to their App, will need the
main administrator’s permission to add the watch. Once permission
has been granted, they will become part of the watch wearers
“Family” in the App. They will then have access to the watch via
their app.
Main Administrator
➢Download and register an account on CarePro+ App (Only 1 user
per App Login)
➢Once signed in an option will appear to add the watch or you can
choose Me, Device List and Add Device
➢Scan the QR Code for the Reg Code from the label tab attached to
your watch
➢Enter the device mobile number from the sticker on the front of the
box start in +319
➢Choose the relationship you have with the watch wearer
➢Save
Subsequent Administrators / Family
➢Download and register an account on CarePro+ App. Each person
who downloads the App and adds the watch should do so under
their own App
➢Once signed in an option will appear to add the watch or you can
choose Me, Device List and Add Device
➢Scan the QR Code for the Reg Code from the label tab attached to
your watch
➢A message will appear on your App “Waiting for Authorization” Tap
“I know”
➢The Main Administrator will receive an App notification that you
have requested to add the watch

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➢Once the Main Administrator Authorises your request, you will be
able to view the watch on your App
Unbind/Delete Watch
You can unbind/delete the watch from your app at any time should you
wish. This will not clear the SOS Numbers or the SMS Alerts numbers
from the watch. If you wish to remove your data from the watch, the
administrator should do this in the app under, SOS numbers or This
should be used when you wish to remove the watch from your app on a
temporary basis.
The App
➢Device List
➢Choose Edit in the top right-hand corner and the option will appear
to unbind the watch
Reset Watch
Resetting your watch will clear all data from the watch and reset it back
to factory level. This can be used if you wish to pass on the watch to
another user. This action cannot be undone so it is important it is
only used when required.
The Language on the watch will revert to the language of the sim card in
the watch but can be changed in the watch to your preferred language.
Please note the watch remains on any App which has previously added
the watch. To fully clear both App and watch, you should
➢Reset Device
➢Unbind Watch
Please contact suppor[email protected]m before Resetting your watch.
Watch Function
The Assure 4G is also a watch, easy to read with a standard 12-hour
clock.
Full Back Up Support
The Assure 4G comes with full back-up support in English from the
WatchOvers Team should you ever need any help.