14. Guarantee
The Comet Combi boiler comes with a 2 year parts & labour warranty and the stainless steel parts
(including vessel, evaporator tank, coils, chimney) and steel frame carry a 20 years guarantee against
faulty materials or manufacture provided that:
❏It has been correctly installed as per this document and all the relevant standards, regulations and
codes of practice in force at the time.
❏It has not been modified in any way, other than by WiseMining.
❏It has not been misused, tampered with or subjected to neglect.
❏It has only been used for the storage of potable water and space heating.
❏It has not been subjected to frost damage.
❏The unit has been serviced annually.
❏The benchmark service record has been filled in after each annual service.
❏The guarantee period starts from the date of purchase which should be registered with WiseMining.
❏The extended guarantee is not transferable, and rests with the original householder.
❏The system is fed from a public mains water supply.
❏Store temperatures do not exceed 70deg C.
❏Installations are made only in Europe and North America.
❏The water supply does not have a Chloride content greater than 250ppm.
❏Units are not installed with uncontrollable heat sources (E.g. Wood Burning Stoves).
❏The annual servicing has been performed as stated in this document.
Warranty Exclusions:
❏Damage to the boiler from poor or incorrect installation work.
❏Water leaks into the boiler. All plumbing connections must be checked at installation and
commissioning.
❏Damage caused to parts & equipment by scale build up or system debris / contamination is not covered
by this warranty.
15. Troubleshooting
If you smell something unusual during the heating process, there may be a leak in your Sato. In this
case, turn off Sato and contact WiseMining Support.
In case your Sato stops working :
- Ensure that it is connected to the internet
- Try to reboot it
- If you have installed wisemining’s application on your smartphone, connect it to your Sato and
look for error messages.
- In case the error displays a lack of thermic fluid, top up the evaporator tank with the supplied
spare liquid (following the filling guide). Immediately inform WiseMining that a top up was
needed so that we can appreciate whether there may be an issue or not.
- In case the error displays a mining issue, it may be necessary to replace some of your mining
equipment. Contact WiseMining support.
If you cannot find the origin to the fault, please contact WiseMining Support