Xplornet Whole Home Wi-Fi User manual

Version 1.0
Xplornet
Whole Home Wi-Fi
User Guide

CONTENTS
Safety Precautions ........................................................................ 1
In the Box..................................................................................... 2
Indicators .................................................................................. 3-4
Record Your GUI Password............................................................ 5
What are the Xplornet Whole Home Wi-Fi GUI Password and Default
Xplornet SSID names used for?..........................................................5
My GUI Password..............................................................................6
Connecting Your Xplornet Whole Home Wi-Fi Unit....................... 7
Connect the Xplornet Whole Home Wi-Fi Unit to a Computer...........7
Connect the additional Xplornet Whole Home Wi-Fi Units ................8
Connect a Wireless Device to the Internet..................................... 9
Set Your Own SSID Home Network Name and Passphrase ....... 10-11
What is the SSID?............................................................................10
Which SSID should I connect to? .....................................................11
Xplornet Whole Home Wi-Fi Unit Wi-Fi FAQ’s............................. 12
Router Features .......................................................................... 13

Please note:
This unit is not compatible with the Xplornet Hub 2.0. If you have Xplornet
Home Phone service, and already have an Xplornet Hub 2.0, please contact
Xplornet Support at 1-866-841-6001.
Safety Precautions
Before connecting the unit, please read the following safety precautions:
• Always use the power adapter that came with the device.
• Do not put anything on top of the unit.
• Keep the unit dry, clean and well-ventilated.
• Use a soft, dry cloth to clean the device – do not use liquid or spray
to clean it.
• Keep the air vent clean and clear of debris and keep all liquid away from
the device’s surface. Should anything fall into the unit through the air vent,
it could result in fire or damage to the device.
• To avoid injury, do not open the unit. Tampering with the device could
void your warranty.
• To prevent unauthorized access into your Wi-Fi network, we recommend
you setup a secure SSID connection with a unique password. Please review
page 12 for a step by step guide.
XPLORNET WHOLE HOME WIFI USER GUIDE 1

Xplornet Whole Home Wi-Fi unit
AC Power Adapter
RJ-45 LAN Network Cable
RJ-45 WAN Network Cable
In the Box
You will find the following items included:
If any parts are missing, please contact Xplornet Support:
By Email: [email protected]
By Phone: [phone]
XPLORNET WHOLE HOME WIFI USER GUIDE2
In the Box
You will find the following items included:
Xplornet WiFi Unit
AC Power Adapter
RJ-45 LAN Network Cable
RJ-45 WAN Network
Cable
Ifany parts are missing,please contactXplornet Support:
By Email: [e-mail]
By Phone: [phone]

XPLORNET WHOLE HOME WIFI USER GUIDE
3
Indicators: Front
WPS button and status LED.
The Blue button on the front of the unit is for WPS functionality. WPS refers to
WiFi Protected Setup™, a feature that easily lets you connect WPS supported
client devices (such as a wireless printer) to your router easily. This will also
allow you to add additional WiFi units to your network, see page 9.
LED Color Status Description
Red
Solid The device is starting up, or has encountered an error.
Flashing The device does not have a WAN connection, or failed
to connect as an extender.
Green
Solid The WAN Internet connection is normal.
Flashing The WPS negotiation connection is in progress.
Blue
Solid In Agent mode: device has synchronized with full signal
to the Controller.
Flashing In Agent mode: the wireless signal to the Controller
unit is weak.
Red and
Purple Flashing The device is upgrading software.

XPLORNET WHOLE HOME WIFI USER GUIDE4
Ports Description
LAN1 and LAN2 RJ-45 port is used to connect the unit to a computer
or other network devices.
WAN RJ-45 port is used to connect to your Xplornet modem.
USB USB 2.0 Host port. Used for USB network storage device
or printer.
WPS WLAN Protected Setup.
Reset
Reset button should not be used unless advised by an Xplornet
representative. This button is used to restore the factory
default settings when pressed for more than 5 seconds.
Indicators: Back

Record Your GUI Password
Before you start connecting cords and plugs be sure to first record or take a
photo the last four digits of the D-SN number found on the back of your unit.
What are the Xplornet Whole Home Wi-Fi GUI Password
and Default Xplornet SSID names used for?
XPLORNET WHOLE HOME WIFI USER GUIDE
5
Xplornet Wi-Fi Unit
GUI Password
You use the combination of the last 4 numbers of your unit
D-SN serial number with admin, for example: admin0340,
to login to your Xplornet Whole Home Wi-Fi Unit GUI.
Your Xplornet Whole Home Wi-Fi GUI is where you can
reset your Home Network name (SSID) and Wi-Fi Protected
Access (WPA) passphrase which are used to connect
wireless devices to the Internet.
For instructions see, Set Your Own SSID Home Network
Name and Passphrase, Page 12.
Xplornet Default
SSID Names
You look for the SSID Name (your Home Network
name) in your wireless device’s Wi-Fi settings
to make the connection.
To get you started, Xplornet provides you with default
SSID names and WPA passphrases (listed as WLAN Security
on the sticker) for both your 2.4 and 5 GHz channels.
We recommend that you change these default settings.
For instructions see, Connect a Wireless Device to the
Internet, Page 14.
Xplornet Whole Home
Wi-Fi Unit GUI Password
Example: admin0042
2.4 GHz SSID Default
5 GHz SSID Default
Xplornet Default
SSID Names

XPLORNET WHOLE HOME WIFI USER GUIDE
6
My GUI Password
Record the last four numbers of your serial number for your password:
GUI Browser URL 192.168.219.1
Username Admin
Password admin__________

XPLORNET WHOLE HOME WIFI USER GUIDE
Connect the Xplornet Wi-Fi Unit to a Computer
1Disconnect your computer from the Xplornet Modem (Satellite)
or Power Adapter (LTE and WiMAX).
2Unplug your Modem or Power Adaptor from the electrical outlet,
wait 30 Seconds then plug it back in.
3Plug one end of one of the yellow cables into the LAN port on
the Modem or Power Adaptor and the other to the red Xplornet
Whole Home Wi-Fi Unit’s WAN port.
4Using the other yellow cable, connect one end into either of the
two yellow Xplornet Wi-Fi unit’s LAN ports and the other end
to your Computer.
5Connect the small black power adaptor cord into the Power port
on the unit and then plug the other end of the cord into a 120 volt
household outlet.
6Please wait for approximately 10 Minutes for the unit to complete
a
software upgrade before using the internet. When the LED on the
front
of the unit turns green you can access the internet!
7
Wi-Fi Unit
Modem
Computer

XPLORNET WHOLE HOME WIFI USER GUIDE
Connect the additional Wi-Fi Units
The first unit in your network will be the “Controller”. All additional units
installed on the network will be referred to as “Agents”.
1. WPS
a. Power on the first unit (this will become the controller), and connect
it to the Xplornet modem via the WAN port on the back.
b. Connect to the unit via Ethernet, or using the SSID and password on
the bottom of the unit.
c. Confirm browsing
i. If still unable to browse, perform a factory rest using the button on
the back (hold for 10 seconds), wait 3 minutes for it to power on
fully, and try again.
d. Once online, plug the Agent into a power outlet where you would
like it installed. Wait 3 minutes for it to start up.
e. Press the WPS button on the front of the Controller, and then on the
Agent. The light on the Agent will turn blue, once it has synced.
i. If it does not turn blue, then the Cube may need to be placed
closer to the Controller.
f. Repeat for the second Agent unit if applicable.
2. Using the ZLife app
You can download a companion app for your Xplornet Whole Home Wi-Fi
system. You can find this in the Apple App store or the Google Play store
as “Zlife Lite”.
To get started:
a. Power on the controller, and connect it to the Xplornet modem.
b. Connect using the SSID and password on the bottom of the controller.
c. Open the app. The serial number of the controller should populate
starting with ZTEEXXXXXX.
d. Click on it.
e. It will ask for the username and password to log into the router.
i. The username will be admin.
ii.The password with be adminXXXX where X is the last 4 digits
of the serial number.
f. There might be a popup to add a new “Satellite”, click yes.
i.Otherwise there will be an “Add Satellite” button at the bottom.
g. Follow the prompts >. This includes entering the SSID of the AGENT unit.
h. Wait 5 minutes for the sync to complete.
8

XPLORNET WHOLE HOME WIFI USER GUIDE
Connect a Wireless Device to the Internet
1Ensure that your devices are within range of the Wi-Fi connection
(and inside the home).
2
On the back of your Controller unit, locate your default SSID names on
the white sticker. If you have already changed the SSID name, locate that.
You can chose to connect to either the 2.4 GHz or 5 GHz channel.
3On the wireless device you wish to connect, locate
Wi-Fi settings
then look for the SSID name of your Controller unit and press Connect.
You will be prompted to enter your WLAN Security passphrase, which
is also located on the same sticker at the back of your Controller unit
unless you have already changed it (see the next page).
4You should now be connected to Wi-Fi Internet. Remember to store
your password somewhere secure for your convenience.
9

Set Your Own SSID Home Network Name and Passphrase
Before you connect a wireless device to your Xplornet Whole Home Wi-Fi Unit,
we recommend that you first change the default Xplornet SSID Name and WPA
Passphrase (listed as WLAN Security on the sticker) (See Record Your Xplornet
Whole Home Wi-Fi GUI Password, Page 7) to your own Name and Passphrase.
The SSID is the unique name of your Home Network that you look for whenever
you want to connect a wireless device to the Internet.You find the name of your
network in the Wi-Fi settings of your device.
XPLORNET WHOLE HOME WIFI USER GUIDE10
What is the SSID?
Your Xplornet Whole Home Wi-Fi unit uses 2.4 GHz and 5 GHz channels that
send and receive signals to and from your wireless devices. These two channels
make up your Home Network. The SSID (Service Set Identifier) is the technical
term for the Network names given for these two channels.
To connect to the Internet, your wireless device scans for your SSID (Network)
name which appears in the Networks list of your wireless device’s
Wi-Fi
Settings. You complete the connection to your Network by selecting one of
the SSIDs from the list. For example, a default Xplornet SSID name could appear
as XCI_a2fdfxv5-5G. The 2.4 and 5 GHz SSID entries in the GUI are the security
settings for your two Network channels.
1Disconnect your personal wireless router from the Xplornet Modem
or Power Adapter if you have one.
2
Ensure the yellow Ethernet cord is securely connected from the Xplornet
Wi-Fi Unit’s yellow LAN port to your computer.
3Type the IP address 192.168.219.1 into your Internet browser and
press Enter on your keyboard to open the Xplornet Whole Home GUI.
4To login, enter the Username: admin and Password: adminXXXX
(last 4 numbers of your serial number) found on the back of your
actual Unit and press Login.
Example Password: admin0042

XPLORNET WHOLE HOME WIFI USER GUIDE 11
Set Your Own SSID Home Network Name and Passphrase (cont’d)
5On the right of the Xplornet Home screen, click WLAN Setting to
open the WLAN SSID Configuration section.
6In the SSID1 (2.4GHz) section, change the default Xplornet SSID
Name (your Xplornet Wi-Fi unit name) and the WPA Passphrase to
your own SSID name and password, then press the Apply button
to complete the changes.
To open the SSID5 (5 GHz) channel click on SSID5 (5GHz).
To make it easy to find your unit’s name on your wireless device, use the
same SSID Name and WPA Passphrase for each of the channels. Please
record these and keep them in a safe place.
*Not all wireless devices support 5 GHz and you may not see your 5 GHz SSID5 in your device’s Wi-Fi Settings.
Which SSID should I connect to?
You can connect to either SSID *. The 2.4 GHz is best suited for wireless devices
that are more than 1.5 Meters (5 FT) from the Xplornet Whole Home Wi-Fi Unit.
The 5 GHz is best suited for wireless devices that are 1.5 Meters (5 FT) or less
from the Xplornet Unit.

Xplornet Unit Wi-Fi FAQ’s
How many devices can be connected wirelessly to
the Xplornet Whole Home Wi-Fi at the same time?
There is no limit to the number of wirelessly connected devices to the network,
however, Wi-Fi performance could degrade if there are large number of devices
connected at the same time.
What should I do if I can’t find my SSID name?
If the original or updated SSID name is not visible within your network settings,
check that the SSID has not been hidden. To unhide it, login to the Router while
your Router is connected by clicking “Local Network”, “WLAN”, “WLAN Basic”,
“WLAN SSID Configuration” and then turning “Hide” off. If you are still unable
to find your SSID name, restart your computer.
One of my devices won’t connect to WiFi – what should I do?
Check to see if the light on the Controller unit connected to the Xplornet modem
is Green, if it is, then check the Agent units, and make sure the light is blue.
If a specific device still isn’t connected, then turn the wireless on your device off,
and then back on. If it still fails to connect, restart the device.
My devices are connected, but I can’t access the Internet – what should I do?
Ensure the light on the Controller unit connected to the Xplornet modem is Green,
if it is, then check the Agent units, and make sure the light is blue. If this is the case,
you will need to test your Internet connection through a hard-wired connection.
Using the yellow Ethernet cable, connect one of the “LAN” ports on the Unit to
your computer. This will confirm if you have a connection to the Internet. If you do
not have an Internet connection, check that your modem and Internet equipment
are properly plugged in and connected.
What should I do if my Whole Home WiFi stops working?
Please power cycle all of the WiFi Units by unplugging the black AC power adaptor
for 30 seconds, and then plugging it back in.
XPLORNET WHOLE HOME WIFI USER GUIDE12

XPLORNET WHOLE HOME WIFI USER GUIDE 13
Xplornet Whole Home Wi-Fi Unit Features
• Dual Band Wi-Fi – Provides both 2.4 and 5 GHz
• GB Ethernet Port – 1GB LAN Ethernet port for home networking
• WLAN SSID Name Change (2.4 and 5 GHz) – Change SSID network name
for 2.4 or 5 GHz channels
• Companion Phone App – Provides complete access to manage your wireless
network on the fly.
Advanced features:
• Customer Configurable Channels, Bandwidth and Power Settings –
Allows home owner to select level of power and optimal uncongested channel
• Guest SSID’s – Provides the ability to setup and additional 2.4 and 5 GHz
band that is open to visitors
• Wi-Fi Optimization – Allows the network of units to reselect the best
operating channel
• Transit Rate – Identifies throughput capability of wireless devices connected
to Wi-Fi
•
Parental Controls – Allows home owner to limit network access by connected
wireless device, time of day or bandwidth allotment
• Site Survey – Allows home owner to view other Wi-Fi connections within
their immediate proximity.
• Firewall – Protection of harmful files and data into the home
•
DMZ, ALG, DDNS, DHCP, port forwarding, port triggering, port mapping –
Advanced networking features

About Xplornet
Headquartered in Woodstock, New Brunswick, Xplornet Communications Inc. is
Canada’s leading rural broadband provider. We believe everyone should have access
to the transformative benefits of broadband, so we make our service available
everywhere in Canada, including the hard-to-reach places. We overcome the
challenges of Canada’s vast geography through our deployment of Canada’s first
national 4G network, which leverages both fixed-wireless towers on the ground
and next-generation satellites in space. Our customers live in the farthest reaches
of the country and just outside of major urban centres, and through our coast-
to-coast network of local dealers, we connect them to all that the Internet offers.
Xplornet is high-speed Internet – for all of Canada.
Xplornet connects you to what matters.
XPLORNET WHOLE HOME WIFI USER GUIDE14

XPLORNET WHOLE HOME WIFI USER GUIDE 15
Canada Statement
This device complies with Industry Canada’s licence-exempt RSSs. Operation is subject
to the following two conditions:
1. This device may not cause interference
2. This device must accept any interference, including interference that may
cause undesired operation of the device.
The device meets the exemption from the routine evaluation limits in section 2.4
of RSS 102 and compliance with RSS-102 RF exposure, users can obtain Canadian
information on RF exposure and compliance.
This transmitter must not be co-located or operating in conjunction with any other
antenna or transmitter. This equipment should be installed and operated with a
minimum distance of 20 centimeters between the radiator and your body.
The device for operation in the band 5150-5250 MHz is only for indoor use to
reduce the potential for harmful interference to co-channel mobile satellite systems.
This product meets the applicable Innovation, Science and Economic Development
Canada technical specifications.

Wi-Fi®, the Wi-Fi logo, the Wi-Fi CERTIFIED logo, Wi-Fi Protected Access®(WPA), WiGig®, the
Wi-Fi ZONE logo, the Wi-Fi Protected Setup logo, Wi-Fi Direct®, Wi-Fi Alliance®, WMM®, and
Miracast®are registered trademarks of Wi-Fi Alliance. Wi-Fi CERTIFIED™, Wi-Fi Protected Setup™,
Wi-Fi Multimedia™, WPA2™, Wi-Fi CERTIFIED Passpoint™, Passpoint™, Wi-Fi CERTIFIED Miracast™,
Wi-Fi ZONE™, WiGig CERTIFIED™, Wi-Fi Aware™, the Wi-Fi Alliance logo, and the WiGig CERTIFIED
logo are trademarks of Wi-Fi Alliance. Xplornet®is a trademark of Xplornet Communications Inc.
© 2021 Xplornet Communications Inc.