Zendure Home Panel User manual

Home Panel with EV Outlets
User Manual
[email protected]

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DISCLAIMER
CONTENTS
1. Before You Begin
Read all safety guidelines, warnings and other product information in this
manual carefully, and read any labels or stickers attached to the product before
using. Users take full responsibility for the safe usage and operation of this
product. Familiarize yourself with relevant regulations in your area. You are
solely responsible for being aware of all relevant regulations and using Zendure
products in a way that is compliant.
Keep this manual for future reference.
The information contained herein is subject to change without notice.
For the latest version, please visit
https://zendure.com/pages/download-center.
1. Before You Begin
2. Specications
3. Safety Guidelines
3.1 Instructions
3.2 Warnings
4. Important Tips
5. Getting Started
5.1 What’s in the Box
5.2 Product Overview
5.3 Operation Guidelines
5.4 Connect with SuperBase V6400/4600
5.5 Firmware Update, Voice Control
6. FAQs
7. Troubleshooting
2. Specications
Weight ≈ 19.4lbs / 8.8kg
Dimensions 11.2 x 4.7 x 19.4in / 285 x 119 x 492mm
Max connected Battery Capacity 64,380Wh (SSS) or 46,080Wh (LFP)
Wireless Type Bluetooth, Wi-Fi
Mounting Type Wall Mount
Type of Enclosure Type 1
Maximum # of Circuits 10
Rated Relay Module Current 30A x4, 20A x6
Rated System Voltage 120VAC/240VAC
Max Total Input Current 50A x4
Rated Max SuperBase V Input 7600W Max (3800W x2)
SuperBase V Charging Power 7200W Max (3600W x2)
Operating Humidity (RH) 5-85%

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3. Safety Guidelines
3.1 Instructions
1. The product must be installed by a licensed electrician.
2. The Home Panel defaults to Grid Mode. For safety, do not access or
disconnect any load circuits when there is an internal fault. Power down
those loads and contact a licensed electrician or Zendure technical support.
3. Do NOT unplug fuses while Home Panel is energized to avoid causing
damage to the Home Panel.
4. All upstream breakers feeding into Home Panel should be non-AFCI or non-
GFCI. AFCI or GFCI protection should be downstream of the Home Panel using
AFCI/GFCI breakers or outlets.
5. Do not use around strong static electricity or magnetic elds.
6. Do not install or operate the product outdoors or expose to moisture or
submerge it in liquid. Only clean the ports with a dry cloth.
7. Do not block or obstruct the cooling fan during use or place the product in an
unventilated or dusty area.
8. Do not install or operate the product in extreme temperatures. Do not
dispose of the product in heat or re.
9. Do not use the product if it is damaged or appears to be damaged. Do not
disassemble the product. Consult ofcial Zendure channels when service or
repair is required. Incorrect disassembly or reassembly may result in a risk of
re or injury to persons.
10. Do not connect the relay lines to circuit breakers higher than their current
rating. Doing so can result in damage to the relay modules.
11. Adhere to all local and national safety regulations for installation and use.
12. This product is designed for residential use only. Keep out of reach of
children and pets.
13. The maximum total current for all input circuits under Grid Mode is 100A
(240V).
3.2 Warnings
1. To completely de-energize the product, the user MUST open the upstream
breakers as well as physically unplug all SuperBase V's. Failure to do so may
cause a shock hazard.
2. The Home Panel Itself does not provide an AFCI (Arc Fault Circuit Interrupter)
or GFCI (Ground Fault Circuit Interrupter) function. Consult a licensed
electrician for AFCI or GFCI solutions.
3. The Home Panel MUST be completely de-energized before being serviced.
Electrical equipment should be serviced by authorized personnel only.
Complete the following steps to de-energize the Home Panel
1. Open all connected upstream circuit breakers and make sure the Grid
Indicator is off.
2. Turn off SuperBase V's, unplug them off the Home Panel and ensure the
ZenX Port Indicators are off.
3. The alarm will sound if the Home Panel is energized while the Front Panel is
open. Please ensure that the unit is de-energized and the alarm has stopped.
4. Important Tips

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5.1 What’s in the Box
5. Product Features
Home Panel
ZenX Cable x2 Wires
2 Meters Length
Installation
Manual
Fuses x6
A Bag of
Accessories User Manual
5.2 Product Overview
Front Panel
Load Circuits
Reset Buttons
& Indicators
Output Wires
IoT Reset Button
& Indicator
Power / Pause
Button
Grid Indicator
Input Wires
Cooling Fan
ZenX Port 1
ZenX Port 1 EV Outlets
ZenX Port Buttons
& Indicators
Emergency Stop
Button
Protective Cover
Error Indicator
EV Outlet Buttons
& Indicators

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NO. Item Action Indicator Remark
1 Power ON Press Power / Pause
Button for 1 seconds Power green LED indicator on 1 beep *Can press
IOT Button to
connect Wi-Fi/
Bluetooth at this
status
2 Power OFF Briey press Power /
Pause Button
Power indicator on
EV outlet green indicator
off
3Ender into
Emergency mode Press down the
Emergency Button All indicators off
4Exit from Emergency
mode Rotate up the Emergency Button
Return to the working
state before entering
emergency mode 1 beep
5 Grid Mode / Grid white indicator on
6 Backup Mode
Swith on the App by
manual or will switch to
this mode automatically
wihle blackout
(reminder show up on
the App).
ZenX Port green
indicator on
7Connecting SuperBase V
successfully Plug in ZenX Cable ZenX Port white
indicator ashes 1 beep
8SuperBase V output ready
(EPS mode ready)
Briey press ZenX Port
Button ZenX Port green indicator ashes 1 beep
9SuperBase V enter
into standby mode Briey press ZenX Port Button ZenX Port white indicator ashes 1 beep
10 Charging for
SuperBase V
Press and hold ZenX
Port Buttom for 3
seconds
ZenX Port White
indicator on 2 beeps
11 Charging for
SuperBase V
Press and hold ZenX
Port Buttom for 10
seconds
ZenX Port White
indicator on
3 beeps
*Only when SBV
no working due
to no power
12 Grid charging for SBV automatically once
grid connected
Press the Power / Pause
Button for power on
after SBV connecting
with Homepanel
successfully
(SOC < 80% for SBV
charging is the defaut
mode）
ZenX Port White
indicator on
13 Paring
Press and hold IoT Reset
Buttom for 3 seconds IoT white indicator ashes 2 beeps
Pairing completed IoT Indicator on
14 Wi-Fi status
waiting for pairing IoT white indicator
ashes
online IoT white indicator on
ofine IoT white indicator
ashes
15 Turn on EV Outlet
output power
Press and hold EV
Outlet Buttom for 1
seconds
EV Outlet white
indicator on 1 beep
16 Turn off EV Outlet
output power
Press and hold EV
Outlet Buttom for 1
seconds EV Outlet indicator off
17 Turn on the Load
Circuits Briey press the Load Circuits Reset Buttons Load Circuits Reset Buttons & Indicators on 1 beep
18 Turn off the Load
Circuits Briey press the Load Circuits Reset Buttons Load Circuits Reset Buttons & Indicators off 1 beep
19 Overcurrent protection reset for
Load Circuits
Press and hold Load
Circuits Reset Buttons
for 3 seconds
Load Circuits Reset
Buttons & Indicators on
accordingly 2 beeps
20 Reset for Load Circuits after fuses
replaced
Press and hold Load
Circuits Reset Buttons
for 10 seconds after
fuses replaced
successfully
Load Circuits Reset
Buttons & Indicators on
accordingly 3 beeps
21 OTA updates Operate on the App IOT green indicator
ashes
5.3 Operation Guidelines

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Tips:
• It’s recommended that both SuperBase V(s) and Home Panel are turned off before
connection.
• The Home Panel icon will show up on display after connection; then you can start
charging or discharging.
• Do not connect them during charging/discharging process.
• Do not touch the metal pins of the ports with your hands or other objects. Gently
clean them with a dry cloth when necessary.
Smart transfer switch:
• The Smart Home Panel has the function of smart transfer switch , can support 10
circuit loads max , there are 4 circuits with each 30A and 6 circuits with each 20A .
• This function is the default mode , the Grid is the priority to provide power , will
switch to power by SuperBaseV automatically less than 100ms if blackout happen ,
if Grid recover , then will switch to power by Grid automatically .
• Each circuit can be set with ON/OFF by the Load Circuits Reset Buttons or on the
APP (the default setting is ON ) .
• If connect with 240V loads , then must need to turn on each one of the Load Circuits
Reset Buttons from 1 /3/5/7/9 and 2/4/6/8/10 , otherwise, the machine can’t work
normally and will alarm .
Automatic power backup:
• When the SuperBaseV output is ready, it can be switched automatically to be
powered by the SuperBaseV during blackout happen within 100ms . When the Grid
recover , it can switch back to the power supply from the power grid according to
the setting by the user automatically .
Charging for EV:
• The Smart Home Panel has 2 EV charging sockets (NEMA 14-50 40A Max ) .
Stop all output power supply:
• Briey press the main Power / Pause Button to turn off all outputs, but the main
board of the home panel is in standby mode ( which can support Bluetooth & Wi-Fi
control at this mode ) .
Fast charging for SuperBaseV:
• The Smart Home Panel can provide up to 3600W charging for one SuperBaseV and
7200W charging for two SuperBaseV .
5.4 Connect with SuperBase V6400/4600
Zendure's Home Panel with EV Outlets is a smart load side transfer switch. It's
also a fast-charging dock for SuperBase V and features two EV outlets. A Home
Panel can be connected to one or two SuperBase V units’ ZenT2 Port.
Press the AC Power Button for 3 seconds to connect with Home Panel. Refer to
the latest Zendure App for more information.
Safety alarm:
• The Smart Home Panel Will be Audible alarm when front panel is opened without
physically disconnecting the Grid and SBV power supply , which will Provide more
safety guideline for the user to operate the product .
Adjusting output voltage (240V or 120V) automatically:
• The US smart Home Panel Has the function of adjusting output voltage (240V or
120V) automatically and can be setting ON or OFF on the App (default mode is ON )
to make sure all the 10 circuits can have the output power always (with 240V output
voltage ) . If turn OFF on the App , then this function will not work (If connect with
two SBV at the same time , then this function will still work and adjust each SBV
output with 120V ).
• Refer to the latest Zendure App for more information.

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6. FAQs
7. Troubleshooting
Firmware Update
When using your Home Panel for the rst time, please check for the latest
rmware using the Zendure app. The app facilities over-the-air (OTA) updates.
Voice Control
Use the Zendure app to connect your Home Panel to your Google or Alexa voice
assistant for hands-free access to device status and controls.
Read the Zendure app user guide and access the download link here: https://
app.zendure.com/download
What's the maximum number of SBV and Satelite Batteries that can be
connected to the Home Panel?
A maximum of 2 SBV and 8 Satelite Batteries can be connected , with a total of
7200W output power and 64.3kWh of energy.
Can I munually switch between grid and backup power?
Yes , through the Zendure app.
Does the Home Panel have any protection functions?
Yes . There is a relay based overcurrent and over-temperature protection
system in both the grid and backup mode . There is also a fuse for fault
protection in the backup mode only.
Privacy Policy
By using Zendure Products, Applications and Services, you
consent to the Zendure Terms of Use and Privacy Policy,
which you can access via the "About" section of the "User"
page in the Zendure app.
In case any other questions , please refer to the Zendure App for details. Or contact
Zendure Customer Service for further information.
Tips:
• Do not turn off the device while rmware is updating.
• Please update the rmware when the capacity is more than 20%, if Home Panel
power by the SBV or Satelite Battery. in order to have enough power to complete
the update.
5.5 Firmware Update, Voice Control
Indicator & alarm Potential issue Solution
Red fault indicator
on & 2 beeps Over voltage Issue will be solved /disapear once Grid recover to supply power.
Red fault indicator
ashes & 2 beeps Over current
To cut off all power supply and solve the
issue , then power on to start working
again.
Red fault indicator
on & 2 beeps Over-temperature
To reduce the load or stop working, and
restart the work after the temperature
rise drops to the set recovery working
temperature .
Red fault indicator
on & 3 beeps
Fuses broken of
Load Circuits
It is recommended to turn off the SBV
rst, then restart the Home Pane & SBV
, Press and hold Load Circuits Reset
Button for for 10 seconds to reset it
after the fault solved.
Others
Press and hold Press Power / Pause
Button for for 10 seconds to clear all
faults

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User’s Information
User's Name:
Contact Telephone:
Postal Address:
E-mail:
Product Information
Product Model:
Purchase Date:
Store Name and Order ID:
Product Serial Number:
Within the warranty period, you can enjoy return,
exchange, and repair services in accordance with
these policies.
Warranty Policy
Many of our products include a warranty that protects your
products in the event of a defect. This may include refunding your
purchase, or repair or replacement of your product with a similar,
equivalent, or comparable item. This warranty is only available to
website or a marketplace or seller authorized by Zendure. Our
friendly and responsive support team is happy to assist you with
your warranty-related inquiries. Please contact us for more
information.
Warranty Period
The warranty period of the main unit is up to 3 years and starts
on the date the item is purchased from zendure.com or an
authorized retailer.
To verify your purchase and to better serve you, we may require
information about your order. This may include the sales receipt
indicating the date of purchase, order ID/number, and the name
of the retailer, in addition to your warranty card, and when
applicable, your product’s serial number.
36-Month Warranty
and Customer Care
Thank you for choosing Zendure to handle
your charging needs. In order to serve you
and retain this card for your reference.

Exclusions
1. The warranty does not cover accidental damage, misuse, abuse,
your Zendure products.
2. The warranty will be invalidated if the product has not been used
in accordance with the product documentation, or if repairs have
been attempted by anyone not authorized by Zendure to do so.
3. The warranty is only valid for purchases made directly from
www.zendure.com or purchases made through the following
Amazon stores:
①https://www.amazon.fr/zendure
②https://www.amazon.de/zendure
③https://www.amazon.it/zendure
④https://www.amazon.es/zendure
⑤https://www.amazon.com/zendure
⑥https://www.amazon.co.uk/zendure
⑦https://www.amazon.co.jp/zendure
4. Warranty service may not be carried out if the above information
is not available.
5. This limited warranty does not apply to any battery cells or
products containing a battery cell unless the battery cell has been
fully charged by you within seven (7) days after your purchase of
the product and at least once every six (6) months thereafter.
6. Your warranty is non-transferable.
7. No quality related problems and the outer packaging has been
damaged.
8. Items being returned or exchanged must include all accessories
and original packaging.
9. Warranty service is only available in regions where warranty
coverage is provided. Products purchased in and delivered to
warranty service regions are not eligible for warranty coverage
outside of those regions.
How to Claim your Warranty
Please send an email or short video with the following information
to [email protected]:
1. Order number.
2. Proof of purchase.
3. Serial number.
4. Video or photo of any damaged or defective products.
5. Mailing address.
6. Contact telephone number.
7. Address for receiving the replacement.
Read the Zendure App user guide and access
the download link here:
https://zendure.com/pages/download-center

Zendure USA Inc.
ZENDURE TECHNOLOGY CO., LIMITED
Hours:
Mon - Fri 9:00 - 17:00
Phone:
001-800-991-6148 (US)
0049-800-627-3067 (DE)
Support / Contact:
https://zendure.de/pages/contact
https://eu.zendure.com/pages/contact-us
https://zendure.com/pages/contact
Website:
https://zendure.de
https://eu.zendure.com
https://zendure.com
2023