3M AT9000 MK2 User manual

Important Notices
By using the 3M™ AT9000 MK2 Full Page Reader product range (the Product”), you (the User”), agree to be bound by the
following terms and conditions.
Because use of the Product varies widely and is beyond the control of 3M Canada Company ( 3M”), . the user is responsible for
determining whether the 3M Product is fit for a particular purpose and suitable for user’s application. Warranties, remedies and
limitations may vary by product and jurisdiction.
3M Traffic Safety and Security offers a range of security products to protect against article and/or document identity counterfeit,
alteration, diversion, duplication, simulation and substitution. However no security products can guarantee absolute protection
against attempts to successfully accomplish these illegal activities.
Technical Information: The technical information, recommendations and other statements contained in this document are based
upon tests or experience that 3M believes are reliable, but the accuracy or completeness of such information is not guaranteed.
Warranty, Limited Remedy and Limited Liability:
THE FOLLOWING IS MADE IN LIEU OF ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTY
OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. 3M warrants that its Product will meet 3M’s written
specifications at the time of shipment. 3M’s obligation and your exclusive remedy shall be, at 3M’s option, to replace or repair the
3M Product or refund the purchase price of the 3M Product. IN NO EVENT WILL 3M BE LIABLE FOR ANY INDIRECT,
INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES INCLUDING, BUT NOT LIMITED TO LOSS OF PROFITS, IN ANY
WAY RELATED TO THE PRODUCTS REGARDLESS OF THE LEGAL THEORY ASSERTED
© 3M 2013. All rights reserved.
3M, Confirm and Scotch Brite are trademarks of 3M. Used under license in Canada.
Windows is a registered trademark or trademark of Microsoft Corporation in the United States and/or other countries. Kensington is
a registered trademark of ACCO Brands.
No part of this publication may be reproduced, transcribed, stored in a retrieval system or transmitted in any form whatsoever,
without the prior written consent of 3M.
U.S. Pat Nos. 6,019,287 and 6,611,612
3M reserves the right to make changes to its Products at any time and without notice.
Office Locations
The Americas
1545 Carling Avenue
Suite 700
Ottawa, Ontario
Canada K1Z 8P9
Telephone: [phone]
Fax: [phone]
Web: http://www.3m.com/securitysystems/
Europe, Middle East and Africa
3M Centre
3M Traffic Safety and Security Division
Cain Road, Bracknell
Berkshire
RG12 8HT
United Kingdom
Telephone: [phone]
Fax: [phone]
Asia, Pacific and Australia
3M Asia Pacific Pte Ltd
3M Traffic Safety and Security Division
1 Yishun Avenue 7
Singapore 768923
Telephone: [phone]
Fax: [phone]
User Guide for
I S-9000 Scanner
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3M™ AT9000 MK2 Full Page Reader User Guide

Preface
This user guide describes the features and functions of the 3M™ AT9000 MK2 Full Page Reader
(PV60-xx-xx-xx).
Revision History
Version Date Description
A Feb 27, 2013 Release version
lectromagnetic Compatibility ( MC)
The Products are designed to be immune to levels of interference generated within an office environment
and not to interfere with other equipment. In order to provide this level of compatibility the Product, its
cabling and PSU or its installations, must not be modified in any way.
Modifications or changes to the Product, the interface cables or the power supply
not expressly approved by the manufacturer could void the User's authority to
operate the Product and/or break local laws or regulations.
For further regulatory information or copies of certificates contact your local 3M representative or the
manufacturer at 3M-AiT-gc[email protected]om
EMC Compliance Europe
The Product meets the following European Council Directives:
• Scanner: EMC (2004/108/EC), RFID Option RE&TTE (1999/5/EC)
• PSU: EMC (2004/108/EC), LVD (2006/95/EC)
FCC/Canada Radio Frequency Rules and Regulations
This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant
to Part 15 of the FCC Rules. These limits are designed to provide a reasonable protection against harmful
interference when the equipment is operated in a commercial environment. This equipment generates,
uses, and can radiate radio frequency energy and, if not installed and used in accordance with the
instruction manual, may cause harmful interference to radio communications. Operation of this equipment
in a residential area is likely to cause harmful interference in which case the user will be required to
correct the interference at his/her own expense.
NO MODIFICATIONS. Modifications to this device shall not be made without the written consent of 3M
Company. Unauthorized modifications may void the authority granted under Federal Communications
Commission Rules permitting the operation of this device.
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3M™ AT9000 MK2 Full Page Reader User Guide Introduction

3M™ AT9000 MK2 Full Page Reader User Guide Introduction
FCC Labelling
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
(1) This device may not cause harmful interference, and
(2) this device must accept any interference received, including interference that may cause undesired
operation.
FCC ID: DGFSSDPV40
Canada Labelling
This Class A digital apparatus meets all requirements of the Canadian Interference-Causing Equipment
Regulations.
Cet appareil numerique de la classe A respecte toutes les exigences du Reglement sur le materiel
brouilleur du Canada.
Canadian ID: 458A-SSDPV40
Disposal - uropean Directive 2002/96/ C
Do not dispose of this equipment in domestic or general waste. These devices can be
recycled and should be disposed of in accordance with your local and national
regulations.
For UK customers who have equipment supplied after August 2005 please contact 3M
to arrange for the disposal of this equipment.
o not send equipment back to 3M unsolicited.
Packing for Transportation
When packing this product for repair or shipment, carefully disconnect the cables and power supply and
pack in the original inner and outer packaging cartons.
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3M™ AT9000 MK2 Full Page Reader User Guide Introduction
Important Safety Information
This manual contains important information regarding the operation of the 3M TM AT9000 MK2 Full Page
Reader. For the safe and reliable operation of the readers, all users must ensure that they are familiar
with and fully understand all instructions contained herein.
Indicates a hazardous situation which, if not avoided, could result in death or
serious injury.
Indicates a hazardous situation which, if not avoided, could result in injury or
equipment damage.
Indicates a situation which, if not avoided, could result in equipment damage.
Note: Provides additional important information.
To reduce the risk associated with hazardous voltage which, if not avoided, could result in
death or serious injury:
• Do not use the reader with any AC power supply other than the provided 3M AC power
supply.
• Do not use AC power supply and/or power cord if damaged.
• Do not open the reader and/or power supply. Reader is to be serviced by trained
personnel only. No user serviceable parts or adjustments inside.
• Do not modify or attempt to modify the reader and/or AC power supply.
• Use only in an indoor dry location. Do not use the product in an outdoor and/or wet
environment.
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3M™ AT9000 MK2 Full Page Reader User Guide Introduction
Table of Contents
Electromagnetic Compatibility (EMC) .................................................................................................................................. 3
FCC/Canada Radio Frequency Rules and Regulations ...................................................................................................... 3
Disposal - European Directi e 2002/96/EC ......................................................................................................................... 4
Packing for Transportation .................................................................................................................................................. 4
1. Introduction ....................................................................................................................................................................... 7
Supported documents and formats ..................................................................................................................................... 7
Imaging features ................................................................................................................................................................. 8
Physical design features ..................................................................................................................................................... 8
Common applications .......................................................................................................................................................... 8
Security features ................................................................................................................................................................. 9
True-color/anti-glare technologies ..................................................................................................................................... 10
Reader components .......................................................................................................................................................... 11
2. Installing the Reader ....................................................................................................................................................... 13
Installation o er iew .......................................................................................................................................................... 13
Unpack the reader ............................................................................................................................................................. 14
Install the software ............................................................................................................................................................ 15
Connect the reader cables ................................................................................................................................................ 18
Power on the reader .......................................................................................................................................................... 19
Test the reader installation ................................................................................................................................................ 19
3. Reading Documents........................................................................................................................................................ 21
4. Maintenance .................................................................................................................................................................... 23
Powering the reader on/off ................................................................................................................................................ 23
Cleaning the reader ........................................................................................................................................................... 23
Remo ing the document hood .......................................................................................................................................... 24
Replacing the document glass .......................................................................................................................................... 25
Adjusting the document clip height .................................................................................................................................... 27
A. Specifications .................................................................................................................................................................. 28
B. Troubleshooting .............................................................................................................................................................. 30
C. Customer Service ............................................................................................................................................................ 32
Returning the reader for maintenance ............................................................................................................................... 33
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3M™ AT9000 MK2 Full Page Reader User Guide Introduction
1. Introduction
The 3M™ AT9000 MK2 Full Page Readers are intelligent, optical character recognition (OCR), full-image
capture and RFID devices that provide automated data capture from a variety of personal identification
documents, including ePassports, passports, visas and other travel documents.
The reader’s small footprint and its ability to image challenging documents in brightly lit conditions with
minimal CPU loading on the host PC makes it ideal for use by immigration control, airlines, banks, hotels,
and casinos. The readers have no motorized moving parts to ensure maximum reliability.
3M AT9000 MK2 Full Page Reader
Supported documents and formats
The AT9000 MK2 Full Page Reader readers a wide-range of documents and formats:
• Supported documents include passports, visas and all other ICAO-standard travel documents, as
well as many non-ICAO variations.
• Integrated ePassport support so operator can read the OCR and smartcard chip in one operation.
All data groups, hashings, validations, basic access control (BAC), passive/active authentication
and extended access control (EAC) are supported.
• Optical character recognition (OCR) support for reading the MRZ and HRZ on machine readable
travel documents (MRTD).
• Reads 1D and 2D barcodes (PDF417, Aztec, QR codes and Data Matrix).
• Reads home print and mobile (cell) phone boarding passes (BCBP) and 1D/2D barcodes.
• ISO7816 smartcard reading (optional)
• Magnetic stripe reading (optional)
• Enhanced document detection and authentication software (optional)
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3M™ AT9000 MK2 Full Page Reader User Guide Introduction
Imaging features
The 3M™ AT9000 MK2 Full Page Reader family has the following imaging features:
• True-color and anti-glare technologies deliver accurate, true-color images while minimizing
interference from document laminate reflections, optically-variable security features or ambient
light.
• Multiple light sources for image capture and authentication – visible (RGB), infra-red (IR), ultra-
violet (UV-A).
• Captures full-color or grey-scale images (400 DPI camera)
• Flexible software interface (3M™ Page Reader SDK) allows host application to select which
illumination sources to use, image type, image compression, ePassport LDS data and validation,
photo extraction, etc. Environments include Visual C++®, Java® and Microsoft® .NET
Framework for Visual Basic®
• 3M™ Confirm™ Laminate imaging with tamper detection
Physical design features
The 3M™ AT9000 MK2 Full Page Reader family has the following physical design features:
• Supports single-handed operation. Semi-enclosed removable hood holds document in place
during reading.
• Document hood may be removed if desired. The reader is capable of hoodless operation in most
brightly-lit indoor environments.
• Simple, intuitive and quick operation that accepts documents in any orientation
• Small footprint, no moving parts, robust construction.
• Provides two USB2.0 ports for attaching additional biometric devices like a webcam or fingerprint
reader.
• Powered from a single USB 2.0 port. An optional external power supply is available to support
externally attached modules (e.g. magnetic stripe or contact smartcard reader) or USB
peripherals.
Common applications
Typical uses of the 3M™ AT9000 MK2 Full Page Reader include:
• APIS data capture with cross checking of FAA watch lists
• ePassport and other travel document reading and authentication
• Scanning full-color or grey-scale images of travel documents
• Electronic manifests with traveler photo images
• Hotel check-in and reporting
• Document authentication at banks and casinos
• ID checks
• Airline ticket fraud detection
• Travel document quality assurance
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3M™ AT9000 MK2 Full Page Reader User Guide Introduction
Security features
The 3M™ AT9000 MK2 Full Page Reader can help the operator detect forged or counterfeit documents.
Reading the UV features printed in fluorescent inks on a document provides inspectors with color images
of covert document security features.
Optional 3M Confirm™ Laminate imaging allows the inspectors to quickly verify the authenticity of the
document. It can also indicate if documents have been tampered with by revealing marks or other
damage.
The following images were taken using the 3M™ AT9000 MK2 Full Page Reader.
Visible Image Infrared Image
Ultra iolet Image 3M Confirm Laminate Image
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3M™ AT9000 MK2 Full Page Reader User Guide Introduction
True-color/anti-glare technologies
Anti-glare technology, ambient light compensation and true color imaging ensure that the 3M™ AT9000
MK2 Full Page Reader will deliver superior, accurate images of challenging documents in demanding
conditions, including those with holographic laminates.
Without Anti-Glare Technology With Anti-Glare Technology
O erhead Ambient Lighting Ambient Light Remo ed
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3M™ AT9000 MK2 Full Page Reader User Guide Introduction
Reader components
The 3M™ AT9000 MK2 Full Page Reader is a small desktop device with:
• A window for scanning documents
• Device status and activity lights
• Back panel ports for communication, power, and security
• Removable document hood and adjustable clip to allow for scanning of oversized documents
• Optional 5 volt power supply
• Optional rear-mounted smartcard reader
• Optional rear-mounted magnetic strip reader
Depending on your model, various configurations or components may be available.
AT9000 MK2 Full Page Reader
without remo able document hood
AT9000 MK2 Full Page Reader
with optional smartcard reader and
optional fixed hood
AT9000 MK2 Full Page Reader
with optional magnetic stripe reader and
remo able document hood
Document window
The document window is a glass surface located on top of the reader. Place documents on the window to
scan them. The reader will automatically detect when a document is placed on it.
Keep this surface clean to ensure optimum operation of the reader. See Cleaning the reader” on page
34.
Indicator lights
The indicator lights show the reader status and scan results.
Light Color Description
Error Red Document is of an unknown type or did not process properly.
OK Green A known document type was presented and processing was
successful.
Busy Yellow Reader is scanning a document and processing the data.
Ready Blue Reader is ready to scan a document (when connected to the host
application).
Flashing Blue USB cable is not connected (only present if optional power supply is
used)
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3M™ AT9000 MK2 Full Page Reader User Guide Introduction
Back panel
The back panel contains the power switch, power supply connector, and USB ports. Data is sent to the
host PC through the USB host connector. When powered from the optional external power supply, the
reader also functions as a USB 2.0 hub. It has two auxiliary ports for connecting additional USB
peripherals (such as a mouse, keyboard, or 2D barcode reader).
The Kensington® Security Slot can be used to tether the reader to the workspace.
The reader is capable of operating on USB 2.0 power. However, when operating on USB power, due to
the limited power available over the USB interface:
• the reader's speed will be slightly slower than when powered from the external power supply
• the back panel USB peripheral ports will not be available.
A power supply is included with each 3M™ AT9000 MK2 Full Page Reader. 3M recommends the use of
the supplied power supply for best performance.
Document hood
The AT9000 MK2 Full Page Reader features a semi-enclosed hood that performs two functions: it holds
the document in place to enable hands-free operation and it minimizes ambient light to ensure high-
quality scans. The hood can easily be removed if the user needs to scan an extra thick document, or if
the user finds it more convenient to use the reader this way.
The 3M™ AT9000 MK2 Full Page Reader can compensate for ambient light in most bright office
environments.
A fixed-hood option is also available.
An adjustable document clip located above the document window ensures that documents, regardless of
their thickness, easily slide into the reader and are held flat during scanning.
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3M™ AT9000 MK2 Full Page Reader User Guide Installing the Reader
2. Installing the Reader
This chapter explains how to install the 3M™ AT9000 MK2 Full Page Reader software and connect the
reader to the PC.
Before you begin
Before you install the reader, you need to meet the following requirements:
• A PC with USB 2.0 ports (the reader will not work if connected to a USB 1.1 port)
• A PC running Windows® 2000 SP4/XP/Vista/7
• Administrative rights to install the software
• If you are installing multiple readers with the RFID option, ensure a minimum of 25 cm (10 inches)
between readers to prevent potential interference.
Installation overview
Installation consists of the following steps:
1. Unpack the reader.
2. Install the software.
3. Connect the reader cables.
4. Power on the reader.
5. Test the reader installation.
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3M™ AT9000 MK2 Full Page Reader User Guide Installing the Reader
Unpack the reader
Each reader package consists of:
• 3M AT9000 MK2 Full-Page Reader
• Power supply converter and AC cable (optional)
• Test card
• USB communication cable
• 3M™ Scotch-Brite™ Microfiber Cleaning Cloth
• Software download instructions
To unpack the reader:
1. Remove the contents from the box and separate the components from the packing material.
2. Verify that all the parts described have been received. If any parts are missing, contact 3M Global
Technical Services (GTS).
3. Keep and store the original packaging in the event that the reader requires shipment back to 3M for
maintenance.
Note: If the reader has been stored in a cold environment (i.e. below room temperature), allow the
reader warm up for a minimum two hours before powering it on.
DO NOT connect the reader to the computer until you have installed the software. See Install
the software” on page 15.
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3M™ AT9000 MK2 Full Page Reader User Guide Installing the Reader
Install the software
The reader package contains an instruction sheet with links to an FTP site to download the software
components and documentation necessary to install and operate the reader:
• 3M™ software and SDK
• Reader and software documentation
• Required drivers
• Additional SDKs based on the reader model
To install the reader software:
1. Download the latest SDK software from the FTP link. Click on the 3M Page Reader SDK x.x.x
Setup.exe link and save the exe file to a known location on the host PC (for example, the desktop).
2. Run the downloaded .exe file.
The installation wizard starts.
3. Click Next to proceed with the installation.
The software license is displayed.
If you accept the License Agreement, select I accept the terms of this license agreement.
4. Click Next to proceed with the installation.
The Installation Type dialogue is displayed.
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3M™ AT9000 MK2 Full Page Reader User Guide Installing the Reader
Select whether you want the SDK to be visible to all users or just yourself.
5. Click Next to proceed with the installation.
The Select Components screen is displayed. Click Typical.
6. Select the shortcuts that the installation should create.
7. Click Next.
The Ready To Install window is displayed.
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3M™ AT9000 MK2 Full Page Reader User Guide Installing the Reader
8. Click install to proceed with the installation.
The wizard installs the software.
A separate installation for the reader device drivers is displayed.
9. Review the installation notes for any specific instructions.
10. Click Next to proceed with the installation.
The device drivers are installed. After the driver installation the final installation page will be
displayed.
11. Click Finish.
The installation of the software and drivers is complete.
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3M™ AT9000 MK2 Full Page Reader User Guide Installing the Reader
Connect the reader cables
Note: Make sure you install the software (page 15) before connecting the reader.
To install the reader, you need to connect the following cables:
• USB cable – The reader is supplied with a USB 2.0 cable (Type A to Type B). The cable provides
both power and data connectivity to the reader.
Type B (connects to reader) Type A (connects to PC)
• Power cable (optional) – You need to use the optional power cable if you want to use the
reader as a powered USB2.0 hub. The Power connector is a latching type that can not
accidentally detach as the reader is moved about. To remove the connector, grasp the connector
shell and pull away from the reader. The connector shell will slide backward slightly, allowing the
connector to disengage from the reader.
To connect the reader cables:
Note: Only use the provided USB cable and optional power supply with the reader. Using a non-
approved, third-party USB cable or power supply will void the warranty and may negatively affect
operation.
1. Connect the USB cable:
I. Insert the Type B connector into the USB port located on the back of the reader.
II. Insert the Type A connector into a USB port on the host PC.
2. If want to attach peripheral USB devices to the reader, you will need to connect the power supply (if
you are using the reader as-is, you can skip this step). To connect the power supply:
I. Connect the connector from the power supply to the power connector at the rear of the
reader. o not force. There is only one orientation that will allow the cable to be connected
to the power port.
II. Connect the AC cable to a functioning power outlet.
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3M™ AT9000 MK2 Full Page Reader User Guide Installing the Reader
Power on the reader
To power on the reader press the power switch located on the back of the reader for approximately 0.5
second.
A power-on self-test occurs automatically when the reader powers up. If the reader is installed correctly
and is operational, the indicator lights will perform the following boot-up sequence:
• All lights come on briefly at initial power-up.
• During power-up self test the OK light (green) remains on while the Ready light (blue) flashes.
• After approximately 10 seconds, the Ready light (blue) remains on and all other lights turn off
The lights may also indicate the following common communication errors:
• The blue Ready light flashes rapidly if no USB connection is detected.
• The blue Ready and red Error lights flash rapidly if a USB 1.1 connection is detected. The reader
will not transfer document images over a USB 1.1 connection. However, contactless and contact
chip reading will function over a USB 1.1 connection.
Test the reader installation
After installing the reader, perform a quick test to ensure the reader is functioning properly and the
software was installed correctly.
To test the reader:
1. Start the application Page Reader Expo from the shortcut created during software installation.
2. Select a scheme that matches your reader. If you are unsure, select the ePassport and Images”
scheme.
3. Click Select.
4. Verify that the Ready light (blue) is on and the Reader State in the lower left is Enabled”.
The reader is ready to accept documents.
5. Select the test card (DS-00031 or DS-00034) supplied with the reader.
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3M™ AT9000 MK2 Full Page Reader User Guide Installing the Reader
6. Place the test card face down on the document window, aligned with the left guide, with the test
card instructions facing up.
7. Push the card to the back of the document window until it stops.
Note: Do not move the document during the scanning process.
8. Observe the lights during the scanning procedure.
• The Ready light (blue) turns off and the Busy light (yellow) turns on while the reader scans and
processes the data.
• The OK light (green) turns on, indicating a successful read.
• The Ready light (blue) turns on, indicating that the reader is ready to scan another document.
The data from the test card is sent to the host computer and the results displayed on the PC screen.
If the test is successful, a screen similar to the following screen is displayed.
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3M™ AT9000 MK2 Full Page Reader User Guide Reading Documents
3. Reading Documents
The 3M™ AT9000 MK2 Full Page Reader reads the barcode and machine-readable zone (MRZ) text on
both identification cards and passports. When a document is properly aligned on the document window,
the reader automatically captures an image and then performs optical character recognition (when there
is OCR data), followed by barcode recognition.
The AT9000 MK2 Full Page Reader with RFID option can detect and read information encoded on
contactless integrated circuits (chips) in passports and ID cards. Whether the chip is in the front or rear
cover, the data page, or any other page, the reader's antenna will detect and read the chip. You do not
have to turn the book around to ensure the chip is read.
Document layout
Identification cards typically have a photo and basic information on the front and a 3-line MRZ on the
back.
Passports have a photo, vital information and a 2-line MRZ on the front.
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