A1 Security Cameras AXIS Q35 Series User manual
AXIS Q35 Network Camera Series
AXIS Q3515-LV Network Camera
AXIS Q3515-LVE Network Camera
User Manual
Available from A1 Security Cameras
AXIS Q35 Network Camera Series
Table of Contents
About this manual .......................................... 3
Solution overview ........................................... 4
Product overview ........................................... 5
How to access the product .................................... 7
How to access the product from a browser ........................... 7
About secure passwords .......................................... 7
Setup ..................................................... 9
About the product's built-in help ................................... 9
Image qualit ................................................... 9
Overla s ....................................................... 13
Streaming and storage ........................................... 14
Events ........................................................ 15
Applications .................................................... 17
Troubleshooting ............................................ 18
How to reset to factor default settings ............................. 18
How to check the current rmware ................................. 18
How to upgrade the rmware ..................................... 18
Technical issues, clues and solutions ................................ 19
Performance considerations ....................................... 20
Specications .............................................. 21
LED indicators .................................................. 21
SD card slot .................................................... 21
Buttons ....................................................... 21
Connectors .................................................... 22
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About this manual
About this manual
This user manual describes multiple products. Some of the instructions ma not be relevant for our product.
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AXIS Q35 Network Camera Series
Solution overview
Solution overview
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AXIS Q35 Network Camera Series
Produ t overview
Produ t overview
AXIS Q35 5-LVE Network Camera
1Network connector
2Control button
3I/O connector
4Audio out
5Audio in
6DC connector
7SD card slot
8Status ED (2x)
9Function button
10 Heater
11 IR ED (2x)
CAUTION
The heater ma be hot.
AXIS Q35 5-LV Network Camera
1Network connector
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Produ t overview
2Control button
3I/O connector
4Audio out
5Audio in
6DC connector
7SD card slot
8Status ED (2x)
9Function button
10 IR ED (2x)
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How to a ess the produ t
How to a ess the produ t
AXIS IP Utilit and AXIS Camera Management are recommended methods for nding Axis products on the network and assigning
them IP addresses in Windows®. Both applications are free and can be downloaded from axis.com/support
The product can be used with the following browsers:
• ChromeTM (recommended), Firefox®,Edge®,or Opera®with Windows®
• ChromeTM (recommended) or Safari®with OS X®
•ChromeTM or Firefox®with other operating s stems.
If ou need more information about recommended browsers, go to axis.com/browser-support
How to access the pro uct from abrowser
1. Start aweb browser.
2. Enter the IP address or host name of the Axis product in the browser’s address eld.
To access the product from aMac computer (OS X), go to Safari, click on Bonjour and select the product from the
drop-down list. To add Bonjour as abrowser bookmark, go to Safari >Preferences.
If ou do not know the IP address, use AXIS IP Utilit to locate the product on the network. For information about
how to discover and assign an IP address, see the document Assign an IP Address and Access the Video Stream on Axis
Support web at axis.com/support
3. Enter our username and password. If this is the rst time the product is accessed, the root password must rst be
congured.
4. The product’s live view page opens in our browser.
About secure passwor s
Important
Axis devices send the initiall set password in clear text over the network. To protect our device, set up asecure and
encr pted HTTPS connection and then change the password.
The device password is the primar protection for the data and services. Axis devices do not impose apassword polic as the ma be
used in various t pes of installations. To protect our data we recommend that ou:
• Change the default password that comes with the devices.
• Use apassword with at least 8characters, preferabl created b apassword generator.
• Don’t expose the password.
• Change password at arecurring interval, at least once aear.
Set asecure passwor for the root account
Important
The default administrator user name root cannot be deleted. If the password for root is lost, the device must be reset to
the factor default settings.
1. Make sure to follow the instructions about secure passwords. See About secure passwords on page 7.
2. T pe apassword and then ret pe it to conrm the spelling.
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How to a ess the produ t
3. Click Create login.The password has now been congured.
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Setup
Setup
About the pro uct's built-in help
You can access the built-in help through our product’s webpage. The help provides more detailed information on the product’s
features and their settings.
Image quality
About capture mo es
Capture mode denes the maximum frame rate available in the Axis product. Depending on which capture mode ou select, ou
ma not be able to use WDR.
Acapture mode consists of aresolution and the corresponding frame rate available in the product. The capture mode setting
affects the camera’s eld of view and aspect ratio.
The lower resolution capture mode is cropped out from the highest resolution.
The image shows how the eld of view and aspect ratio can change between two different capture modes.
How to select capture mo e
Which capture mode to choose depends on the requirements of frame rate and resolution for the specic surveillance setup. For
specications about available capture modes, see the product’s datasheet. To nd the latest version of the datasheet, go to axis.com
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Setup
About remote focus an zoom
The remote focus and zoom functionalit allows ou to make focus and zoom adjustments to our camera from acomputer. It is a
convenient wa to ensure that the scene’s focus, viewing angle and resolution are optimized without having to visit the camera’s
installation location.
eft: no focus. Right: remote focus applied.
eft: no zoom. Right: remote zoom applied.
How to straighten image
Straighten image straightens the image horizontall b rotating and cropping it digitall . Due to the cropping, apart of the original
image is lost. The functionalit is ideall used to straighten the image during installation. The illustration shows before and
after straighten image has been used.
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Setup
1. Go to Settings >Image >Image correction.
2. Enable Straighten image.
How to hi e parts of the image with privacy masks
If ou want to hide parts of the image due to privac reasons, use one or several privac masks.
What is aprivacy mask?
Aprivac mask is auser-dened area that prohibits users from viewing parts of the monitored area. Privac masks appear as blocks
of solid color or blurred image elements and are applied on the video stream.
Privac masks are present on all snapshots, recorded video, and requested streams. The can not be b passed through the VAPIX®
application programming interface (API).
Important
If ou add multiple privac masks, this ma affect the product’s performance.
How to create aprivacy mask
To create or edit aprivac mask, go to Settings >Privacy mask .
How to re uce noise in low-light con itions
To reduce noise in low-light conditions, ou can adjust one or more of the following settings:
•Make sure that the exposure mode is automatic.
Note
Increasing the max shutter value can result in motion blur.
•The shutter speed should be as slow as possible, which means ou should set max shutter to the highest possible value.
•Reduce sharpness in the image.
How to benet from IR light in low-light con itions using night mo e
Your camera uses visible light to deliver color images during the da . As light diminishes, ou can set the camera to automaticall
shift to night mode. In night mode the camera uses both visible light and near-infrared light to deliver black-and-white images.
Since the camera uses more of the available light it can deliver brighter, more detailed, images.
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Setup
1. Go to Settings >Image >Day and night,and make sure that the IR cut lter is set to Auto.
How to select exposure mo e
There are different exposure mode options in the camera that adjusts aperture, shutter speed, and gain to improve image qualit for
specic surveillance scenes. Go to Settings >Image >Exposure and select between the following exposure modes:
• For most use cases, select Automatic exposure.
• For environments with certain articial lighting, for example uorescent lighting, select Flicker-free.
Select the same frequenc as the power line frequenc .
• For environments with certain articial light and bright light, for example outdoors with uorescent lighting at night and
sun during da time, select Flicker-reduced.
Select the same frequenc as the power line frequenc .
• To lock the current exposure settings, select Hold current.
How to stabilize ashaky image with Electronic Image Stabilization (EIS)
EIS can be used in environments where the product is mounted in an exposed location and subject to vibrations, for example, wind
or passing trafc. Turn on EIS to get asmoother and steadier image without blur.
EIS also reduces the le size of the compressed image and lowers the bitrate of the video stream.
Note
When EIS is turned on the image is cropped slightl , lowering the maximum resolution.
1. Go to Settings >Image.
2. Turn on EIS.
How to han le scenes with strong backlight
Use WDR to make both dark and bright areas of the image visible.
1. Go to Settings >Image.
2. Turn on WDR under Wide dynamic range.
Image without WDR.
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Setup
Image with WDR.
Note
If ou use WDR, ou ma experience some WDR artifacts in the image.
Find out more about WDR and how to use it at axis.com/web-articles/wdr
Overlays
About overlays
Overla s are superimposed over the video stream. The are used to provide extra information during recordings, such as atimestamp,
or during product installation and conguration.
How to show atext overlay when the camera etects motion
This example explains how to displa the text “Motion detected” when the camera detects motion:
Make sure the AXIS Video Motion Detection application is running:
1. Go to Settings >Apps >AXIS Video Motion Detection.
2. Start the application if it is not alread running.
3. Make sure ou have set up the application according to our needs.
Add the overla text:
4. Go to Settings >Overlay.
5. Enter #D in the text eld.
6. Choose alignment, text size and appearance.
7. Include the text overla .
Create an action rule:
8. Go to System >Events >Action rules.
9. Create an action rule with AXIS Video Motion Detection as trigger.
10. From the list of actions, select Overlay text.
11. T pe “Motion detected”.
12. Set the duration.
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Setup
Note
If ou update the overla text it will be automaticall updated on all video streams d namicall .
Streaming an storage
How to choose vi eo compression format
Decide which compression method to use based on our viewing requirements, and on the properties of our network. The
available options are:
Motion JPEG
Motion JPEG or MJPEG is adigital video sequence that is made up of aseries of individual JPEG images. These images are then
displa ed and updated at arate sufcient to create astream that shows constantl updated motion. For the viewer to perceive motion
video the rate must be at least 16 image frames per second. Full motion video is perceived at 30 (NTSC) or 25 (PAL) frames per second.
The Motion JPEG stream uses considerable amounts of bandwidth, but provides excellent image qualit and access to ever image
contained in the stream.
H.264 or MPEG-4 Part 0/AVC
Note
H.264 is alicensed technolog . The Axis product includes one H.264 viewing client license. Installing additional unlicensed
copies of the client is prohibited. To purchase additional licenses, contact our Axis reseller.
H.264 can, without compromising image qualit , reduce the size of adigital video le b more than 80% compared to the Motion
JPEG format and b as much as 50% compared to the MPEG-4 standard. This means that less network bandwidth and storage space
are required for avideo le. Or seen another wa , higher video qualit can be achieved for agiven bitrate.
How to re uce ban wi th an storage
Important
If ou reduce the bandwidth it can result in loss of details in the picture.
1. Go to live view and select H.264.
2. Go to Settings >Stream.
3. Do one or more of the following:
- Turn on the Zipstream functionalit and select the desired level.
- Turn on d namic GOP and set ahigh GOP length value.
- Increase the compression.
- Turn on d namic FPS.
How to set up network storage
To store recordings on the network, ou need to set up network storage:
1. Go to Settings >System >Storage.
2. Click Setup under Network storage.
3. Enter the IP address of the host server.
4. Enter the name of the shared location on the host server.
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Setup
5. Move the switch if the share requires alogin, and enter username and password.
6. Click Connect.
How to a au io to your recor ing
Edit the stream prole which is used for the recording:
1. Go to Settings >System >Stream proles.
2. Select the stream prole to modif .
3. In the Audio tab, select the Audio stream checkbox and select On from the drop-down list.
4. Click Ok.
How to recor an watch vi eo
To record video ou must rst set up network storage, see How to set up network storage on page 14,or have an SD card installed.
1. Go to the camera’s live view.
2. Click on Record once to start recording and one more time to stop recording.
To watch our recording:
1. Click on Storage >Go to recordings.
2. Select our recording in the list and it will pla automaticall .
Events
About events
The event pages allow ou to congure our product to perform actions when different events occur. For example, the product
can start arecording or send an email notication when motion is detected. The set of conditions that denes how and when
the action is triggered is called an action rule.
How to recor vi eo when the camera etects motion
This example explains how to set up the camera to start recording to the SD card ve seconds before it detects motion and to
stop one minute after.
Make sure the AXIS Video Motion Detection application is running:
1. Go to Settings >Apps >AXIS Video Motion Detection.
2. Start the application if it is not alread running.
3. Make sure ou have set up the application according to our needs.
Create an action rule:
4. Go to Settings >System >Events and add an action rule.
5. T pe aname for the action rule.
6. From the list of triggers, select Applications and then select AXIS Video Motion Detection (VMD).
7. From the list of actions, select Record video.
8. Select an existing stream prole or create anew one.
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Setup
9. Set the pre-trigger time to 5seconds.
10. Set the post-trigger time to 60 seconds.
11. Select SD card from the list of storage options.
12. Click Ok.
How to etect tampering with input signal
This example explains how to trigger an alarm when the input signal has been cut or short-circuited. For more information about the
I/O connector, see page 22.
1. Go to Settings >System >I/O Ports and enable Supervised I/O for one of the ports.
Create an action rule:
1. Go to Settings >System >Events and create an action rule.
2. T pe aname for the action rule.
3. From the list of triggers, select Input Signal and then Digital input port.Select the port with Supervised I/O and set
Tampered to Yes.
4. From the list of schedules, select Always.
5. From the list of actions, select Send Notication and then select arecipient or create anew recipient.
6. Click OK.
How to recor vi eo when the camera etects impact
Shock detection allows the camera to detect tampering caused b vibration or shock. Vibration caused b the environment or an
object can trigger an action depending on the shock sensitivit range, which can be set from 0to 100. In this scenario, someone is
throwing rocks at the camera during after hours and ou would like to receive avideo clip of the event.
1. Go to Settings >System >Detectors.
2. Enable shock detection and set shock sensitivit value.
3. Click Save.
Create an action rule:
4. Go to Settings >System >Events and add an action rule.
5. T pe aname for the action rule.
6. From the list of triggers, select Detectors and then select Shock detection.
7. From the list of schedules, select After Hours.
8. From the list of actions, select Send Video Clip.
9. Select an existing stream prole or create anew one.
10. Set the pre-trigger time to 5seconds.
11. Set the post-trigger time to 60 seconds.
12. Select an existing recipient or create anew one.
13. Click Ok.
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Setup
Applications
About applications
AXIS Camera Application Platform (ACAP) is an open platform that enables third parties to develop anal tics and other applications
for Axis products. To nd out more about available applications, downloads, trials and licenses, go to axis.com/applications
To nd the user manuals for Axis applications, go to axis.com
Note
•Several applications can run at the same time but some applications might not be compatible with each other. Certain
combinations of applications might require too much processing power or memor resources when run in parallel. Verif
that the applications work together before deplo ment.
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Troubleshooting
Troubleshooting
How to reset to factory efault settings
Important
Reset to factor default should be used with caution. Areset to factor default resets all settings, including the IP address, to
the factor default values.
To reset the product to the factor default settings:
1. Disconnect power from the product.
2. Press and hold the control button while reconnecting power. See Product overview on page 5.
3. Keep the control button pressed for 15–30 seconds until the status LED indicator ashes amber.
4. Release the control button. The process is complete when the status LED indicator turns green. The product has been reset
to the factor default settings. If no DHCP server is available on the network, the default IP address is 192.168.0.90
5. Use the installation and management software tools to assign an IP address, set the password, and access the video stream.
The installation and management software tools are available from the support pages on axis.com/support
It is also possible to reset parameters to factor default via the web interface. Go to Settings >System >Maintenance and
click Default.
How to check the current rmware
Firmware is the software that determines the functionalit of network devices. One of our rst actions when troubleshooting a
problem should be to check the current rmware version. The latest version ma contain acorrection that xes our particular
problem.
To check the current rmware:
1. Go to the product’s webpage.
2. Click on the help menu.
3. Click About.
How to upgra e the rmware
Important
Precongured and customized settings are saved when the rmware is upgraded (provided that the features are available in
the new rmware) although this is not guaranteed b Axis Communications AB.
Important
Make sure the product remains connected to the power source throughout the upgrade process.
Note
When ou upgrade the product with the latest rmware, the product receives the latest functionalit available. Alwa s read
the upgrade instructions and release notes available with each new release before upgrading the rmware. To nd the latest
rmware and the release notes, go to axis.com/support/rmware
1. Download the latest rmware le to our computer, available free of charge at axis.com/support/rmware
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Troubleshooting
2. Log in to the product as an administrator.
3. Go to Settings >System >Maintenance in the product’s webpage and follow the instructions. When the upgrade has
nished, the product restarts automaticall .
AXIS Camera Management can be used for multiple upgrades. Find out more at axis.com/products/axis-camera-management
Technical issues, clues an solutions
If ou can’t nd what ou’re looking for here, tr the troubleshooting section at axis.com/support
Problems upgrading the rmware
Firmware upgrade failure If the rmware upgrade fails, the product reloads the previous rmware. The most common reason
is that the wrong rmware le has been uploaded. Check that the name of the rmware le
corresponds to our product and tr again.
Problems setting the IP address
The product is located on a
different subnet
The IP address is being used
b another device
Possible IP address conict
with another device on the
same subnet
If the IP address intended for the product and the IP address of the computer used to access the
product are located on different subnets, ou cannot set the IP address. Contact our network
administrator to obtain an IP address.
Disconnect the Axis product from the network. Run the ping command (in aCommand/DOS
window, t pe ping and the IP address of the product):
• If ou receive: Reply from <IP address>: bytes=32; time=10...
this means that the IP address ma alread be in use b another device on the network.
Obtain anew IP address from the network administrator and reinstall the product.
• If ou receive: Request timed out,this means that the IP address is available
for use with the Axis product. Check all cabling and reinstall the product.
The static IP address in the Axis product is used before the DHCP server sets ad namic address.
This means that if the same default static IP address is also used b another device, there ma
be problems accessing the product.
The product cannot be accessed from abrowser
Cannot log in When HTTPS is enabled, ensure that the correct protocol (HTTP or HTTPS) is used when attempting
to log in. You ma need to manuall t pe http or https in the browser’s address eld.
If the password for the user root is lost, the product must be reset to the factor default settings.
See How to reset to factory default settings on page 18.
The IP address has been IP addresses obtained from aDHCP server are d namic and ma change. If the IP address has
changed b DHCP been changed, use AXIS IP Utilit or AXIS Camera Management to locate the product on the
network. Identif the product using its model or serial number, or b the DNS name (if the name
has been congured).
If required, astatic IP address can be assigned manuall . For instructions, go to axis.com/support
Certicate error when using For authentication to work properl , the date and time settings in the Axis product must be
IEEE 802.1X s nchronized with an NTP server. Go to Settings >System >Date and time
The product is accessible locally but not externally
Router conguration Check that our router allows incoming data trafc to the Axis product. The router must support
UPnP®.
Firewall protection Check the Internet rewall with our network administrator.
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Troubleshooting
Problems with streaming
Multicast H.264 onl Check if our router supports multicasting, or if the router settings between the client and the
accessible b local clients product need to be congured. The TTL (Time To Live) value ma need to be increased.
No multicast H.264 Check with our network administrator that the multicast addresses used b the Axis product
displa ed in the client are valid for our network.
Check with our network administrator to see if there is arewall preventing viewing.
Poor rendering of H.264 Ensure that our graphics card is using the latest driver. The latest drivers can usuall be
images downloaded from the manufacturer’s website.
Color saturation is different Modif the settings for our graphics adapter. Go to the adapter’s documentation for more
in H.264 and Motion JPEG information.
Lower frame rate than •See Performance considerations on page 20.
expected •Reduce the number of applications running on the client computer.
• Limit the number of simultaneous viewers.
• Check with the network administrator that there is enough bandwidth available.
• Lower the image resolution.
• In the product’s webpage, set acapture mode that prioritizes frame rate. Changing the
capture mode to prioritize frame rate might lower the maximum resolution depending
on the product used and capture modes available.
• The maximum frames per second is dependent on the utilit frequenc (60/50 Hz) of
the Axis product.
Performance consi erations
When setting up our s stem, it is important to consider how various settings and situations affect the performance. Some factors
affect the amount of bandwidth (the bitrate) required, others can affect the frame rate, and some affect both. If the load on the
CPU reaches its maximum, this also affects the frame rate.
The following factors are the most important to consider:
• High image resolution or lower compression levels result in images containing more data which in turn affects the
bandwidth.
• Access b large numbers of Motion JPEG or unicast H.264 clients affects the bandwidth.
• Simultaneous viewing of different streams (resolution, compression) b different clients affects both frame rate and
bandwidth.
Use identical streams wherever possible to maintain ahigh frame rate. Stream proles can be used to ensure that
streams are identical.
• Accessing Motion JPEG and H.264 video streams simultaneousl affects both frame rate and bandwidth.
• Heav usage of event settings affects the product’s CPU load which in turn affects the frame rate.
• Using HTTPS ma reduce frame rate, in particular if streaming Motion JPEG.
• Heav network utilization due to poor infrastructure affects the bandwidth.
• Viewing on poorl performing client computers lowers perceived performance and affects frame rate.
• Running multiple AXIS Camera Application Platform (ACAP) applications simultaneousl ma affect the frame rate and
the general performance.
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