Absolute VOICE AV-T48S User manual

Quick Reference Guide
Absolute VOICE AV-T48S Internet Phone
Rev. 100214
The Basics
How to Make a Call
1) Using Phone Handset:
•Lift Handset
•Using the keypad, enter the number or extension of the
party you wish to reach
•Tap the Send Softkey and wait for recipient to
answer
2) Using Speaker Phone:
•Do not lift Handset
•Using the keypad, enter the number or extension of the
party you wish to reach
•Tap the Send Softkey. Wait for recipient to answer
3) Using Headset:
•Using the keypad , enter the number or extension of the
party you wish to reach
•Tap the Send Softkey. Wait for recipient to answer
How to Answer a Call
1) Using Phone Handset:
•When phone rings, lift Handset
•Begin speaking
2) Using Speaker Phone:
•When phone rings do not lift Handset
•Press Speaker button
•Begin speaking
3) Using Headset:
•When phone rings, tap the Answer Softkey or tap the
green inbound line key
•Begin speaking
Using a Headset
•After connecting the Headset, press the Headset button.
The Headset button will light up and all incoming
calls will now ring through to the Headset
1)Switching to a Headset when on a call:
•Do not hang up Handset
•Put on the Headset
•Press the Headset button
•Hang up the Handset
Checking Your Voicemail
1) From your phone:
•Lift Handset
•Press the Voicemail Message button
•Follow the voice prompts to enter your Password (PIN) )
OR
•Lift the Handset
•Dial your Company’s VM Extension
•Enter Password (PIN)
2) Using Absolute VOICE Web Portal:
•Log into your Absolute VOICE Web Portal
•Double-click the message toplay through PC’s
speakers
3) From outside line:
•Dial 877-282-4524
•Enter 10-digit Direct Dial number for your phone
•Enter your ID (Extension Number)
•Enter Password (PIN)
Voicemail Message Options
1) Delete Voicemail Message:
•Tap 7
2) Forward to another user’s voice mailbox:
•Tap 8
Forward without introductory message:
oTap 8
Forward with introductory message:
oTap 1
oRecord your introductory message
oTap 2 to save the message
oEnter the Extension Number where the message is
to be forwarded followed by #
3)Rewind or Fast Forward a voicemail message:
•While listening to the message:
oRewind - Tap 4
oFast Forward - Tap 6
The message will rewind or advance a few seconds
each time you tap the key.
4)“Skip” the header announcement and go directly to
the message by tapping the pound (#) key.
Please use a headset that supports an RJ9
(Modular jack) interface for best results.

Quick Reference Guide
Absolute VOICE AV-T48S Internet Phone
Rev. 100214
Options Executed on the Phone
Changing Your PIN/Password, Your Name,
and Recording Your Voicemail Greeting
•Using the keypad, enter the Voicemail Extension (usually
4000) from your phone
•Enter your PIN (Password) [ Default is 1234 ]
•At any point you may, press the 5 Key for Advanced
Options
Changing your Name: Press 3 and follow the recorded
directions
Changing PIN/Password: Press 6 and follow the recorded
directions
Recording your Greeting: Press 1 and follow the recorded
directions
Forwarding Your Phone
•Tap the Menu Key
•Tap Features, then tap Forward in the left column (if you
are not already in that option.)
•Tap the desired Forwarding Type:
Always – Incoming calls are forwarded immediately
Busy – Incoming calls are forwarded if you are on a
call
No Answer – Incoming calls are forwarded if you
do not answer after a specified period
If you select Always or Busy:
•Tap the On Radio button
•Using the keypad, enter the number you want to forward
incoming calls to in the Forward To Field
•Tap the Save Softkey
If you select No Answer:
•Tap the On Radio button
•Using the keypad, enter the number you want to forward
incoming calls to in the Forward To Field
•Select the desired ring time to wait before forwarding the
incoming call by tapping the After Ring Time Down
Arrow
•Tap to select the desired time interval
•Tap the Save Softkey
Activating Do Not Disturb on Your Phone
•Tap the red DND icon from the Home screen.
No calls will be received and the red DND icon will appear
at the top of the screen. Tap it again to deactivate.
Transferring aCall – Blind Transfer
1) Transfer before answering:
•Tap the Forward Softkey
•Using the keypad, enter the number or extension the
call is to be transferred to
•Tap the Forward Softkey again
2) Transfer after answering:
•Tap the Transfer Softkey or press the Transfer button
•Using the keypad, enter the number or extension the
call is to be transferred to
•Hang up the phone or Tap the Transfer Softkey or the
Transfer button again
Transferring aCall – Attended (Warm) Transfer
•Tap the Transfer Softkey or the Transfer button
•Using the keypad, enter the number or extension the call is
to be transferred to
•When the person answers, make the introduction, then
•Hang up the phone, or Tap the Transfer Softkey or the
Transfer button again.
NOTE:If youare using a handset you may also complete
the transfer by simply hanging up the handset.
NOTE: If there isno answer or thecaller does not wish to be
transferred to voicemail, tap the Cancel Softkey;the call will
remain on hold. You may then choose toResume the call or
Transfer again.
Transferring a Call Directly to Another Extension’s
Voicemail
•Tap the Transfer Softkey or the Transfer button
•Using the keypad, enter *10 plus the extension of the voice
mailbox the call is to be transferred to
•Hang up the phone or Tap the Transfer Softkey or the
Transfer button again
Transfer Incoming Call When already on a Call
•Tap the Answer Softkey to place current call on hold and
answer the new caller; Tap the Transfer Softkey or press
the Transfer button
•Using the keypad, enter the number or extension and tap
the Transfer Softkey or pressTransfer button again
•You may then choose to Resume the call you were on or
Transfer again.

Quick Reference Guide
Absolute VOICE AV-T48S Internet Phone
Rev. 100214
How to Use Speaker Phone
1)Before making a call:
•Begin dialing without picking up the handset
2) During a call:
•Press the Speaker button
Using Redial
1) Redialing the last number dialed:
•Press the Redial button twice
2) Redialing a previous number:
•Do not pick up the Handset
•Press the Redial button to see a list of your recent
placed calls
•Tap the arrows to move up/down in the list
•Tap the desired line to place the call
•Pick up the Handset
Conference Calling
•Dial the first party
•Once the first party has answered, tap the Conference
Softkey
•Using the keypad, dial the second party
•After the second party has answered, tap the Conference
Softkey, All parties should be connected
Adding Contacts
1) Adding a New Contact
•Tap the Directory Softkey
•Tap the Add icon at the top of the screen
•Tap the Abc Softkey to select the correct character set,
case (upper/lower), or letter/number combination.
•Using the keypad, enter the name of the contact,
pressing the key multiple times to locate the correct
character.
•Press zero (0) to create a space
•Tap into the phone number fields to enter Office,
Mobile, or Other numbers
•Account: Select a specific line or any line (Auto)
•Ringtones and photos may be added as well
•Tap Save
2) Adding a Contact from previous caller still in History
•Tap the History Softkey
•Arrow up and down to highlight the a caller
•Tap the Information Softkey on the line then tap
Add
•Edit Contact information as above
•Tap Save
a) Deleting Characters:
•Use the right/left arrows to position the flashing
cursor to the right of the character(s) to be removed
•Tap the Delete Softkey. (Acts as a backspace)
b) Editing Text:
•Tap the Information icon on the Contact to edit the
contact information. Tap into the field to be edited
•Use the right/left arrow buttons to position the
flashing cursor in the place where characters are to
be added
•Use the keypad to enter information
Company Directory
•Tap the Directory Softkey
•Tap the Remote Phone Book option
•Tap the Company Directory option
•Arrow up/down in the list to select the number
•Tap the appropriate row to dial
Options Executed through the
Absolute VOICE Web Portal:
How to Change Your Status
•Look for your name in the upper right corner of any
screen. (The word next to your name indicates the Status.)
•Click on the Down Arrow to the right of the Status. Select
a new option
How to Add a “Find Me” Status
•Click on the Status Submenu of the Phone Menu
•Add a Status named “Find Me” and select Ring Mode
•Add the number by selecting from the “Add a Number”
dropdown list.
Configuring a Feature Key for Speed Dial
•Click on the Device Submenu of the Phone Menu.
•Select (double-click) your phone
•Click the Feature Name Dropdown list associated with
the Feature key to be programmed
•If Inactive, choose Speed Dial
•Type in the Phone Number to be dialed each time the
button is pushed
•Type in the Display name in the Label Override field
Note: This can also be done on the phone by tapping the
Feature Key on the phone, tapping Speed Dial as the
Type, and entering Label and Value (phone number)
information

Quick Reference Guide
Absolute VOICE AV-T48S Internet Phone
Rev. 100214
Email Absolute VOICE support at
For additional assistance, the Absolute
VOICE Support Team is ready to help at
any time at:
Corpus Christi: 361-888-6776
San Antonio: 210-892-3800
Austin: 512-888-6776
What do the icons on your phone mean?
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