Adp 4500 User manual

Troubleshooting Hosted 4500 Timeclocks
Enviromental Requirements
An existing Internet connection
Port 443 Outbound must be open to the following IP addresses:
Setup & Registration - 170.146.48.126
- 170.146.235.104
Production use - 170.146.48.125
- 170.146.235.103
Note: ALL Hosted ADP Timeclocks leveraging this solution communicate independently
with our hosting centers across port 443, ADP has four (4) web servers for the purpose of
registering the Timeclocks for production use.
Timeclock does not show Primary Server IP, Primary Server Port, and Primary Server Instance
ID then the clock needs a setting changed.
To change the communication mode to Device Initiated you will need to find the List Key. To find the
List Key do the following:
Swipe “M” badge
Press soft key in the upper left corner for “Comm Settings”
On Communications Mode; press “list” in lower right corner of screen
Make a selection from the list: Server or Device Initiated –scroll list to choose selection –
Choose Device Initiated for HTC.
Press “Enter” button to make selection
Timeclock Will Not Initialize
Verify clock is powered up and cable is connected
Verifying correct settings at the clock
Verify the date on the clock is not in the future. If so, reprogram the timeclock to the
current date (Maintenance card –Date/Time settings bottom left button).
Verify hosted timeclock was configured within WorkForce Now (Setup –TA –Timeclock
Configuration –is clock listed? Pull down configuration sheet as follows: In action
column next to clock –Edit Timeclock –upper right corner –Show Setup Instructions -
can save setup shown on screen).

Troubleshooting Hosted 4500 Timeclocks
Make sure there are no spaces, special characters and mix case is used within the Timeclock
name and Description
Try Pinging Clock
If ping does not work, then, check for a green link light on the clock.
Delete clock not working and Setup a new clock, but make sure to set the clock back to
factory default and use new configuration sheet.
Delete current clock - Setup –TA –timeclock configuration –in Action column
next to clock to delete –Edit Timeclock –click on Delete button on bottom.
Create a new clock - TA –timeclock configuration –click on pick New
Timeclock 4500 –ID and description location name –all caps no spaces or other
characters and Timeclock profile is either EST QP or CST QP.
After creating new clock make sure to assign to Timeclock groups –“All
Clocks” (Setup –TA –timeclock groups –click on All Clocks –to add new

Troubleshooting Hosted 4500 Timeclocks
clock created –click on Assign Additional Timeclocks –click on clock and
submit)
A "cold boot" resets the clock to all factory defaults, as if you just took it out of the
box. A "cold boot" will result in all data at the clock being lost.
Please do the following:
Locate current client IP information.
Swipe the M badge or if no M badge available hit escape kye , then
clear key then type in 6178903232 (you will not see or hear
anything when keying the number)
Press the button next to Comm Settings
Note the Device IP Address, Gateway, and Subnet Mask information –write
them down we will have to key them back in after below process
Press the Escape key
Escape: Exit the current screen
It will take you back to Maintenance main menu
Process for setting clock back to factory defaults
Press More button six times
On the sixth screen press Factory Defaults button
Select Yes, then press the Enter key on the clock key board
The clock will reboot.
Once the reboot is complete, the clock will be at the communications settings
screen, and you will need to reprogram the communication settings (attached)
and the three items from above that you needed to write down (Device IP
Address, Gateway, and Subnet)
Clock Stops Communicating
Unplug the AC Power, Wait 1 Minute, Plug AC Power Back In
Hardware Reset Timeclock

Troubleshooting Hosted 4500 Timeclocks
Note: If you do the SOFTWR RESET that is setting the clock back to factory defaults
(sometimes called a”cold boot” and will result in all data at the clock being lost.
Quickpunch Issues
Quickpunch Not Enabled
Verify Quickpunch is attached at the clock:
Swipe the “M” badge
Hit more “4” times
Select “Biometric Report”
“attached: true” indicates the clock has identified the Quickpunch device
“attached: false” indicates the clock does not recognize the Quickpunch device
Error 06-4 Invalid Function for this employee –This is a Data Validation Error
Verify Employees are assigned to Timeclock Group
Verify Timeclock is assigned to a Timeclock Group
At the Timeclock, run a ‘Non-Enrolled Emps’ report within Maintenance Mode.

Troubleshooting Hosted 4500 Timeclocks
Swipe “M” badge
Hit more “5” times
Select “Non-Enrolled Emps”
Confirm that the employee in questions has been downloaded to the clock
oIf the employee is not on the list of un-enrolled employees; confirm
that the employee was added to a timeclock group where the
timeclock is assigned.
oFrom within the HTC Activities Scheduler, create a ‘one-time’
command to ‘Download Employee Data’ for the Timeclock/s in
question.
Unknown Employee message
Verify Employees are assigned to Timeclock Group
Verify Timeclock is assigned to a Timeclock Group
Verify badge nubmer is 9 digits (contains leading zeros) People –Employment –Time
Position info
Registration Process
Certificate Download –Certificate must be sent from ADP’s Server to the clock for
registration
Synchronizing Date & Time –Date & Time gets updated during this process
Employee Schedules –Employee Schedules are downloaded
Initialization –Timeclock configuration is downloaded with employee information
Validation Data –Assigned employees, LCF, Hours & Earnings Codes, Accrual
Balances, Bio Templates
Download Timeclock Configuration –Downloads Timeclock Profile Settings

Troubleshooting Hosted 4500 Timeclocks
How to schedule a manual update/activity to a clock
To do an manual activity to a clock go to Setup –TA –Timeclock Configuration –click on
Activity Scheduler upper right corner
Initialize Timeclock –Timeclock configuration is downloaded with employee
information
Click on and key in and ID and description and command is Initialize
timeclock
The click on selected timeclocks and use the to pick the appropriate
timeclock
Then click on Submit on the bottom of page.

Troubleshooting Hosted 4500 Timeclocks
Download Timeclock Configuration –Downloads Timeclock Profile Settings
Click on and key in and ID and description and command is Download
timeclock Configuration.
The click on selected timeclocks and use the to pick the appropriate
timeclock
Then click on Submit on the bottom of page.

Troubleshooting Hosted 4500 Timeclocks
For either activity scheduled you would then view activity of the clock to confirm they are
completed after a period of time, then see if the reason you scheduled the communications
clears up the issue at the timeclock.

Troubleshooting Hosted 4500 Timeclocks
Telnet with the hosted 4500 timeclock

Troubleshooting Hosted 4500 Timeclocks

Troubleshooting Hosted 4500 Timeclocks
There will be a lot of information displayed. Some of the more useful information is
documented below:

Troubleshooting Hosted 4500 Timeclocks

Troubleshooting Hosted 4500 Timeclocks
Telnet not recognized
TelNet
If try to use Telnet and not recognized do the following:
Control Panel
Programs & Features
On left side Turn Weindows Features On/Off
Scroll Down to Telnet Client and check box next to it
will take a couple minutes to do setup

Troubleshooting Hosted 4500 Timeclocks
How to get the error log
Timeclock username is SuperUser,
the password is 2323098716
Open CMD.exe
Enter the following…
>ftp key in clock IP address
User: Enter Username
Password: Enter password
ftp> cd “/flash0/errlog/”
ftp> dir
ftp> hash
ftp> bin
ftp> hash
ftp> get “error.log”
ftp> quit
Here is screenshot of how it will
look

Troubleshooting Hosted 4500 Timeclocks
Subnet Mask Conversion
When using the TELNET command devConfigShow at a 4500 series time clock, the subnet
mask that is programmed in the clock is returned as a hexadecimal value.
In this example, you can see the subnet mask is reported as a value of "ff000000". This
translates to a dotted decimal value of 255.0.0.0
Please use this chart to convert between bitmasks, dotted decimal, and hexadecimal
representations of the subnet mask.

Troubleshooting Hosted 4500 Timeclocks