Advantage OpenText RightFax 20.2 Service manual

OpenText RightFax 20.2
Remote DocTransport Server
Administrator Guide

Edition
OpenText RightFax 20.2 Remote DocTransport Server
April 22, 2020
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[phone]
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Copyright Statement
Portions of this product Copyright © 2002-2006 Glyph & Cog, LLC. Portions Copyright © 2001 artofcode LLC.
This software is based in part on the work of the Independent JPEG Group. This software is based in part on the work of the Freetype Team.
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Disclaimer
No Warranties and Limitation of Liability. Every effort has been made to ensure the accuracy of the features and techniques presented in this publication.
However, Open Text Corporation and its affiliates accept no responsibility and offer no warranty whether expressed or implied, for the accuracy of this
publication.
OpenText RightFax20.2 2 Remote DocTransport Server Administrator Guide

Contents
Chapter 1: Introduction 5
Chapter 2: Setting up the hardware and signing in 6
Installing or mounting the device 6
Attaching the cables 6
Signing in to the RightFax administration program 6
Chapter 3: Configuring the media gateway 7
Setting up dedicated fax channels 7
Assigning channels to RightFax routing codes 7
Setting the parameter for number of rings 8
Chapter 4: Defining server settings and tasks 9
Getting started 9
Changing the IP address or server name 9
Changing domain settings 10
Setting the server date and time 10
Changing firewall settings 10
Applying a software update 11
Restarting the server 11
Shutting down the server 11
Reverting to factory settings 11
Chapter 5: Securing communication using TLS/SSL 12
Start here 12
Using a self-signed certificate 12
Using a certificate from a certificate authority 12
Setting security to TLS/SSL 13
Downloading a certificate 13
Chapter 6: Connecting the Remote DocTransport Server to
the RightFax Server 14
Chapter 7: Monitoring and managing the Remote
DocTransport Server 15
Channel information 15
Services status 15
Starting, stopping, or restarting services 15
Remote DocTransport Server statistics and queues 16
Event Log 16
Setting up dialing rules 16
Testing dialing rules and fax routes 19
Viewing destination tables 19
Appendix A: Troubleshooting 20
OpenText RightFax 3 Remote DocTransport Server Administrator Guide

Cannot connect to http://rfrdts 20
How to connect to the operating system 20
OpenText RightFax20.2 4 Remote DocTransport Server Administrator Guide

Chapter 1: Introduction
Chapter 1: Introduction
Use RightFax Remote DocTransport Server in conjunction with your
RightFax server to distribute the workload of sending and receiving
faxes via the RightFax server. The Remote DocTransport Server can
be run locally or in a satellite office.
Requirements
Setting up and using the Remote DocTransport Server requires:
lA RightFax server with RightFax 20.2 installed
l1-4 phone lines
lNetwork connectivity and a HTML5-compliant browser
Default factory settings
The device comes configured for:
lv.34 33600 fax transmission speed
lError Correction Mode (ECM) enabled
lBrooktrout SR140 transport installed and licensed
lDCHP (Dynamic Host Configuration Protocol)
Included with the device
The device ships with anAC power cord, four rubber feet for desktop
installation, two 19-in flanges and 6 screws for rack mounting, and an
Ethernet cable.
OpenText RightFax 5 Remote DocTransport Server Administrator Guide

Chapter 2: Setting up the hardware and signing in
Chapter 2: Setting up the hardware and signing in
Installing or mounting the device
To install on a desktop, attach the included rubber feet on the bottom
of the device and place the device in the desired location.
To mount on a shelf in a 19-inch rack, attach the included rubber
feet on the bottom of the device, place the device on a pre-installed
shelf in the rack, and then secure the front-mounting brackets to the
rack frame using standard rack bolts.
To mount in a 19-inch rack without a shelf, attach the two front-
mounting brackets in the locations provided on the sides of the server
chassis, using three screws for each bracket, and then secure the
brackets to the rack frame using standard rack bolts.
Attaching the cables
To attach the cables
1. On the front of the device, plug in the phone lines (maximum
number of phone lines depends on your license).
2. Using the Ethernet cable, connect your network to the port
labeled GE 1 on the back of the server.
3. Plug the included AC power cord into the back of the server, then
into a standard grounded wall outlet.
Signing in to the RightFax administration
program
Using the RightFax administration program Web Admin on the Remote
DocTransport Server, you can change server settings and tasks such
as the server IP address and domain name, and secure communication
using TLS/SSL.
To sign in to RightFax Web Admin
1. Open your browser and go to http://<remote doctransport
server IP>/rightfax/admin or http://rfrdts/rightfax/admin.
2. Enter the default Username (admin) and Password (password),
and then click Sign in. The password is case-sensitive.
To sign out
lOn the RFRDTS <username> menu, click Sign Out.
OpenText RightFax 6 Remote DocTransport Server Administrator Guide

Chapter 3: Configuring the media gateway
Chapter 3: Configuring the media gateway
You configure the media gateway using its built-in administration
program.
To save your configuration changes
1. As you make changes to the media gateway, click Save to save
the new settings.
2. When you are done making changes, click Reset to write the
changes to the server's internal memory.
3. Under Reset Device, make your selections, and then click
Reset. The reset process completes after 4 minutes, and then
the Web Login page appears.
Setting up dedicated fax channels
To avoid call collisions when sending and receiving large numbers of
faxes, you can create trunk groups and configure routing so that some
channels will only receive faxes and others will only send faxes.
Note Channels that are not configured in the Trunk Group Table are
disabled.
To create trunk groups
1. Sign in to the gateway administration program. See Signing in to
the gateway administration program on page1.
2. Open the Trunk Group Table (Setup menu > Signaling &
Media tab > Gateway folder > Trunks & Groups folder > Trunk
Groups.)
3. In the Trunk Group Table, as needed for your setup, create
trunk groups to assign channels and phone numbers.
To set up routing for trunk groups
1. Sign in to the gateway administration program. See Signing in to
the gateway administration program on page1.
2. Depending on the routing you want to define, open the Tel-
>IPRouting page or the IP->Tel Routing page. (Setup menu >
Signaling & Media tab > Gateway folder > Routing folder >
Tel->IPRouting or IP->Tel Routing.)
3. Under Tel to IP Routing or IPto Tel Routing respectively,
make the necessary changes for your environment.
Assigning channels to RightFax routing codes
The server assigns default phone numbers to the fax lines. The
assignment starts with 101 and sequentially incremented by one. You
can change the numbers to match your phone system, and then assign
those numbers to your users.
You can use the same destination phone number in multiple rows.
Each gateway port can be assigned a destination phone number that
correlates to a routing code on the RightFax server. To correlate phone
OpenText RightFax 7 Remote DocTransport Server Administrator Guide

Chapter 3: Configuring the media gateway
numbers to RightFax routing codes, assign phone numbers to the
channels in the gateway administration program.
To assign fax numbers to fax lines
1. Sign in to the gateway administration program. See Signing in to
the gateway administration program on page1.
2. Open the Automatic Dialing page (Setup menu > Signaling &
Media tab >Gateway folder >Analog Gateway folder >
Automatic Dialing.)
3. Click the row of the port, and then click Edit.
4. In the Destination Phone Number box, enter the RightFax
routing code (DID/DNIS) that you want to associate with the
port.
5. In the Auto Dial Status list, select one of the following options:
lenable. If a ring signal is detected on the port, the gateway
dials the destination phone number for the port.
ldisable. No automatic dialing occurs.
lhotline. Digit routing or Dual-Tone Multifrequency (DTMF)
routing can occur. If no digits are entered during the DTMF
session, the gateway dials the destination phone number for
the port.
6. Click Save, and then click Reset.
Setting the parameter for number of rings
You can customize the number of rings the server's FXO interface
waits to answer a call.
To set the number of rings
1. Sign in to the gateway administration program. See Signing in to
the gateway administration program on page1.
2. In the same browser window, open the gateway's Admin Page
(http://<remote doctransport server IP>:5050/AdminPage).
3. Click ini Parameters.
4. In the Parameter Name box, enter FXONUMBEROFRINGS.
5. In the Enter Value box, enter a value between 0 and 255.
When set to 0, the FXO seizes the line after one ring. When set
to 1, the FXO seizes the line after two rings. The default setting
is 0.
6. Click Apply New Value. The Output Window shows the name
of the parameter, the new value, and a description.
7. Click Back to Main.
8. Click Save, and then click Reset.
OpenText RightFax20.2 8 Remote DocTransport Server Administrator Guide

Chapter 4: Defining server settings and tasks
Chapter 4: Defining server settings and tasks
You must be a RightFax administrator with full administrative access to
change RightFax settings on the Remote DocTransport Server. Use
the RightFax administration program to:
lChange settings, such as the server's IP address, name, domain,
date and time, and firewall settings.
lApply a RightFax software update.
lRestart or shut down the server.
lRestore factory settings.
Getting started
To open Server Settings and Tasks
1. Sign in to RightFax on the Remote DocTransport Server. See
Signing in to the RightFax administration program on page6.
2. In the left pane, click System, and then expand Server Settings
and Tasks. The currently defined settings appear above the
options to change them.
Important Inform other users before performing a task that
will alter, restart, or shut down the system. The color of the title
bar of each option window indicates if and how the associated
task will impact other users.
About yellow and red title bars
When you click any of the options under Server Settings and Tasks, the
title bar of the window that opens is color coded to show if changing the
option would impact other users:
lA yellow title bar indicates that the server will become temporarily
unavailable.
lA red title bar indicates that the server will become unavailable, will
have an irreversible change—such as a software update—applied,
or that required settings are missing.
Changing the IP address or server name
The IP address and server name uniquely identify the RightFax Remote
DocTransport Server on your network. The IP address is assigned
when you first set up the Remote DocTransport Server. The default
server name is rfrdts.
To use more than one Remote DocTransport Server, change the IP
address and name for each additional Remote DocTransport Server
that you set up on your network.
You can change the IP address or DNS server by automatically
acquiring a new address or by manually assigning a new address.
To change the IP address
1. Under Server Settings and Tasks, click Change IP Address.
2. Under IP Address, click Obtain IP address automatically or,
OpenText RightFax 9 Remote DocTransport Server Administrator Guide

Chapter 4: Defining server settings and tasks
to use a specific IP address, click Use this IP address, and
then enter the following:
a. In the IP address box, enter the IP address.
b. In the Subnet mask box, enter the appropriate mask for
your network.
c. In the Default gateway box, enter the network's gateway
address.
3. Under DNS Server, click Obtain a DNSServer address
automatically or, to use a specific DNSserver address, click
Use this DNS Server address, and then enter the following:
a. In the Preferred DNS server box, enter the address of
the primary DNS server.
b. In the Alternate DNSserver, enter the address for the
secondary DNS server.
4. Click Restart.
To change the server name
1. Under Server Settings and Tasks, click Change Server
Name.
2. Enter a unique name that complies with standard DNS naming
conventions. Names are not case-sensitive.
3. Click OK. The system restarts.
Changing domain settings
You can change the network membership of this Remote DocTransport
Server.
To change the domain settings
1. Under Server Settings and Tasks, click Change Domain
Settings.
2. Specify the domain or network membership for this Remote
DocTransport Server. Do one of the following:
lClick Domain, enter the domain, and then enter the Domain
User Account and Password of an account that has
permission to add computers to the domain.
lClick Workgroup and enter the name of the workgroup.
3. Click Restart.
Setting the server date and time
Normally, the local date and time is automatically set when the Remote
DocTransport Server is connected to the Internet. If the server is not
connected to the Internet, you can set the date and time manually.
To set date and time
1. Under Server Settings and Tasks, click Set Date and Time.
2. In the Date and Time boxes, select the date and time, and then
click OK. The system restarts.
Changing firewall settings
You can enable ICMP (Internet Control Message Protocol) echo
requests to receive messages about problems in your network. Use
these messages to troubleshoot connection problems.
To enable ICMP echo requests
1. Under Server Settings and Tasks, click Change Firewall
Settings.
2. Select the Allow ICMP echo (ping) requests check box, and
then click OK.
OpenText RightFax20.2 10 Remote DocTransport Server Administrator Guide