AEG SCN91800C1 User manual

© 2014 Hitachi, Ltd. All rights reserved. © 1998-2004 Trend Micro Incorporated. All rights reserved.
RN-91IOS020-15
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Hitachi IT Operations Director
Software Version 3.0.0-14 Release Notes
Contents
About This Document ..................................................................................2
Intended Audience ......................................................................................2
Getting Help ...............................................................................................2
About This Release ......................................................................................3
Features and Enhancements .........................................................................3
System Specification Changes.......................................................................6
System and Hardware Requirements .............................................................8
Fixed Problems ...........................................................................................9
Known Problems ....................................................................................... 76
Installation Notes ...................................................................................... 76
Precautions .............................................................................................. 77
Documentation ....................................................................................... 103
Copyright and License Information ............................................................ 104

© 2014 Hitachi, Ltd. All rights reserved. © 1998-2004 Trend Micro Incorporated. All rights reserved.
RN-91IOS020-15
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About This Document
This document describes the revisions made to Hitachi IT Operations Director,
software version 3.0.0-14. The document includes information that was not
available at the time the technical documentation for this product was published,
and a list of known problems and solutions.
Intended Audience
This document is intended for Hitachi Data Systems customers and authorized
service partners who license and use Hitachi IT Operations Director.
Getting Help
For product tutorials and additional information, please refer to the self-service
materials that are located on the IT Operations Software Portal:
http://www.itoperations.com
If you cannot locate the answer to your concern by referencing those materials,
and if you purchased this product and have a current product support agreement,
please visit the support Web site for current telephone numbers and other
contact information: http://www.hds.com/services/support/
The Hitachi Data Systems Support Center staff is available 24 hours a day, seven
days a week.

© 2014 Hitachi, Ltd. All rights reserved. © 1998-2004 Trend Micro Incorporated. All rights reserved.
RN-91IOS020-15
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About This Release
These release notes apply to version 3.0.0-14 of Hitachi IT Operations Director.
Features and Enhancements
These functionalities are described in the IT Operations Director Help System.
In 3.0.0-08
Operating Systems for Network Access Control
IT Operations Director 3.0.0-08 supports the English version (only) of the
following operating systems for Network Access Control:
Microsoft® Windows Server® 2008 Standard
Microsoft® Windows Server® 2008 Enterprise
Microsoft® Windows Server® 2008 Standard without Hyper-V
Microsoft® Windows Server® 2008 Enterprise without Hyper-V
Microsoft® Windows Server® 2008 R2 Standard
Microsoft® Windows Server® 2008 R2 Enterprise
Microsoft® Windows ® 7 Professional
Microsoft® Windows ® 7 Enterprise
Microsoft® Windows ® 7 Ultimate
German Operating System Internationalization support
On the German operating system, the English version of the IT Operations
Director Manager and Agent components are supported. For precautionary
information about running IT Operations Director on the German
operating system, please see the Precautions section.
In 3.0.0-07
Antivirus Software
IT Operations Director 3.0.0-07 supports the following antivirus software:
-Symantec Endpoint Protection 12.1.

© 2014 Hitachi, Ltd. All rights reserved. © 1998-2004 Trend Micro Incorporated. All rights reserved.
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In 3.0.0-04
License Activation
The description of problem cause and associated workaround that is
displayed in the license activation message has been improved.
Task Status
The message displayed in Task Status in the Distribution module has
been improved to include the return code of the program execution in the
Task Status Details dialog box in the Task List.
Collecting Host Names of Printers
IT Operations Director 3.0.0-04 supports the feature of collecting host
names of printer that are discovered by SNMP authentication, by name
resolution of MAC address, IP address, NETBIOS, DNS or hosts, instead of
collecting the sysName, with the specification in the publishing options.
For details, refer to the IT Operations Director Usage Precautions section
of this document.
VMware ESX Server
You can now install IT Operations Director 3.0.0-04 on the following
Windows virtual machines:
VMware ESX Server 3.0 or later.
ESX and ESXi in VMware vSphere 4.
ESXi in VMware vSphere 5.
Antivirus Software
IT Operations Director 3.0.0-04 supports the following antivirus software:
McAfee SaaS Endpoint Protection 5.2
VirusScan Enterprise 8.8
Improved Kaspersky Software
IT Operations Director is now able to collect Scan Engine Version, Virus
Definition File Version, and Last Scanned Date information from the
following software:
Kaspersky Anti-Virus 6.0.4 for Windows Servers
Kaspersky Anti-Virus 6.0.4 for Windows Servers 64bit
Kaspersky Anti-Virus 6.0.4 for Windows Workstations
Kaspersky Anti-Virus 6.0.4 for Windows Workstations 64bit

© 2014 Hitachi, Ltd. All rights reserved. © 1998-2004 Trend Micro Incorporated. All rights reserved.
RN-91IOS020-15
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In 3.0.0-03
Operations Logs Collection
IT Operations Director 3.0.0-03 supports Internet Explorer 9, Firefox 4 or
5, and Windows Live Mail 2011 to be able to collect the Operations Logs
relating to Web access, sending/receiving e-mail with attachments, and
using FTP.
In 3.0.0-00
Network Access Control
IT Operations Director provides you with the option to control which
computers can connect to the network with the Network Access Control
feature; access can be based on criteria you specify, to protect your
network from viruses and unauthorized users.
Windows Update Management
IT Operations Director provides you with the option to monitor the
Windows Updates for the installed Microsoft Windows updates. If your site
has a Product Support contract for Hitachi IT Operations Director, you can
automatically obtain the latest Windows Update information in regular
intervals.
Remote Control
IT Operations Director provides you with the remote access to manage
and troubleshoot the end user’s computers on the IT Operations
management environment. Remote Control is a feature designed to assist
the help desk personnel and system administrators. With this feature in
your IT Operations Management environment, you can remotely access
any computer, either with the IT Operations Director agent or through RFB
protocol, distributed anywhere in your same office building or across
geographical boundaries.

© 2014 Hitachi, Ltd. All rights reserved. © 1998-2004 Trend Micro Incorporated. All rights reserved.
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System Specification Changes
In 3.0.0-13
Firefox has been excluded from the supported Web browsers for
operation logs
Firefox cannot be used to collect the following operation logs:
Upload File
Download File
Send File
Receive File
Web Access
You can collect the above mentioned operation logs from the following
Internet Explorer versions, only: Internet Explorer 6, 7, 8, and 9.
In 3.0.0-10
Update Tracked Date (from CSV)
When you perform Update Tracked Date (from CSV) on the
management console, the update process can now complete successfully
even when the CSV file has an empty row.
Import Software Search Conditions
In Settings > Software Search Conditions, the behavior of the Import
Software Search Conditions menu has been changed as follows:
When there are no records in a CSV file, an error message is
displayed.
When an empty row is included in a CSV file, the row is ignored.
The User Activity (USB Device Heavy User Top N) Report
When two conditions are met in a security policy (see the conditions
below), the following operations are now not included in the report data:
The excluded operations:
[Upload File]
[Download File]
[Send File]
[Receive File]
[Send Mail (Attachment File)]
[Receive Mail (Attachment File)]
[Save Attached File]

© 2014 Hitachi, Ltd. All rights reserved. © 1998-2004 Trend Micro Incorporated. All rights reserved.
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The security policy conditions:
1. In Security policy > Operations Logs > Target Operations to be
Logged, the [Select target operations] is selected. In the
subcategory of [File Operation/Print Operation] and [Folder
Operation], an item other than [Copy file], [Move file], [Rename file],
[Create file], [Delete file], [Copy folder], [Move folder], [Rename
folder], [Create folder], and [Delete folder] is not selected.
2. In a Security policy, all of the [Suspicious Operations to be
Notified] settings are disabled.
In 3.0.0-08
Report Creation Condition Changes
The User Activity (Printer Heavy User Top N) report: The report creation
condition has been changed so that the data for the User Activity (Printer
Heavy User Top N) report is populated when a security policy meets either of
the following conditions:
1. In Operations Logs > Target Operations to be Logged > File
Operation/Print Operation, [Print] is enabled.
2. In Operations Logs > Suspicious Operations to be Notified, [Large
Number of Printing Jobs] is enabled.
Note: Previously, the report was created when any of the following
conditions were met:
1. In Operations Logs > Target Operations to be Logged, one or
more sub-items are enabled in either the “File Operation/Print
Operation” or “Folder Operation” categories.
2. In Operations Logs > Suspicious Operations to be Notified,
[Large Number of Printing Jobs] is enabled.
3. In Operations Logs, [Only operations that divulge
information (recommended)] is enabled.
The User Activity (USB Device Heavy User Top N) report: The report
creation condition has been changed so that the data for the User Activity
(USB Device Heavy User Top N) report is populated when a security policy
meets either of the following conditions:
1. In Operations Logs > Target Operations to be Logged, one or more sub-
items (except for Print) are enabled in either the “File Operation/Print
Operation” or “Folder Operation” categories.
2. In Operations Logs > Suspicious Operations to be Notified, one or more
item is selected in Send/Receive E-mail with Attachments, Use
Web/FTP Server, or Copy/Move the File to External Device.
3. In Operations Logs, [Only operations that divulge information
(recommended)] is enabled.

© 2014 Hitachi, Ltd. All rights reserved. © 1998-2004 Trend Micro Incorporated. All rights reserved.
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Note: Previously, the report was created when any of the following conditions
were met:
1. In Operations Logs > Target Operations to be Logged, one or more
sub-items are enabled in either the “File Operation/Print Operation” or
“Folder Operation” categories.
2. In Operations Logs > Suspicious Operations to be Notified, one or
more item is selected in Send/Receive E-mail with Attachments, Use
Web/FTP Server, or Copy/Move the File to External Device.
3. In Operations Logs, [Only operations that divulge information
(recommended)] is enabled.
System and Hardware Requirements
For a complete list of system and hardware requirements for this product, see the
Hitachi IT Operations Director Getting Started Guide.

© 2014 Hitachi, Ltd. All rights reserved. © 1998-2004 Trend Micro Incorporated. All rights reserved.
RN-91IOS020-15
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Fixed Problems
From 3.0.0-13 to 3.0.0-14
Summary
Description
Denial of Service
(DoS) might occur.
The following problem has been corrected:
Denial of Service (DoS) might occur.
(CVE-ID: CVE-2014-0050)
This problem occurred when IT Operations Director processed data in
multipart format that contains an incorrect Content-Type.
From 3.0.0-10 to 3.0.0-13
Summary
Description
The IT Operations
Director Agent
Control service fails
to start.
The following problem has been corrected:
The IT Operations Director Agent Control service fails to start in the
secondary system of a cluster configuration.
This problem occurred when the IT Operations Director Agent Control
service started in the secondary system of a cluster configuration.

© 2014 Hitachi, Ltd. All rights reserved. © 1998-2004 Trend Micro Incorporated. All rights reserved.
RN-91IOS020-15
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Summary
Description
Windows Explorer
might stop
responding on an
agent-installed
machine during a file
copy or move
operation.
The following problem has been corrected:
Windows Explorer might stop responding on an agent-installed machine
when a copy or move operation is performed on a file that has a specific
file name.
This problem occurred when all of the following conditions were met:
1. The operating system is Windows Vista or later.
2. A file exists and the file name contains a single-byte left parenthesis
"(" but the character is not closed with a single-byte right parenthesis
")", for example, "A(A)(A.doc".
3. A copy or move operation is performed on the file (or folder including
the file) which meets Condition 2, and an existing file with the same
file name is overwritten by the copied or moved file.
4. Any of the following security policies are assigned to the agent-
installed machine:
(a) Operation Logs are enabled. In the Target Operations to be
Logged, the option [Only operations that divulge
information (recommended)] is selected.
(b) Operation Logs are enabled. In the Suspicious Operations to
be Notified, any of the following are selected:
Send/Receive E-mail with Attachments
Use Web/FTP Server
Copy/Move the File to External Device
(c) In Other Access Restrictions > External Device Restriction
> USB Device, the option [Restrict reading/writing] is
enabled.
[For version 3.0.0 to 3.0.0-07]
(d) Operation Logs are enabled. In the Target Operations to be
Logged, the option [Select target operations] is selected,
and in the Operation Classification, any child item under File
Operation/Print Operation or Folder Operation are selected.
[For version 3.0.0-08 or later]
(d) Operation Logs are enabled. In the Target Operations to be
Logged, the option [Select target operations] is selected,
and in the Operation Classification, any child item (except for
Print) under File Operation/Print Operation or Folder
Operation are selected.