Ag Tws04k User manual

T WS 04K

Read before using this product

Is it broken? Troubleshooting Examples

Thank you very much for purchasing the TWS04K/TWS04K-WH.

In order to use this product properly, please be sure to confirm the following

User’s Manual.

If any of the problems listed under “Is it broken? Troubleshooting Examples”

below should occur while using this product, please confirm the causes and

remedies listed in “Troubleshooting: When you think “Is it broken?” on P.7-8

of the User’s Manual. There are cases in which the user can remedy the

problem by him or herself.

Additional Guide for Purchase Made from Amazon:

T WS 04K

Description of contents found

on package

Q What should I do if I need help regarding the product?

A Kindly refer to the user manual or Q&A section of the Amazon product

page. Please post your question there if the answer you are looking for

is not available yet. You will be replied very soon.

Q What should I do if the product is not functioning well within 30

days from purchase?

A Try to perform a factory reset by referring to the user manual. If this

procedure does not help, you could make a request to return the

product to Amazon by visiting Returns & Orders after logging in to your

own account.

Q What should I do if the product is not working properly after 30

days from purchase?

A Try to perform a factory reset or perform the troubleshooting remedies

which can be found in the user manual. If you need further help, you can

reach us through Amazon by clicking on the Sold by: AG Direct on the

product page then send your inquiry after clicking the Ask a question

button. You will receive a reply soon.

Q This product is amazing! How can I share my experience to the others?

A We are very glad that you are happy with our product. By leaving a

review on Amazon, your experience and excitement would reach millions

of people around the world.

Q What should I do if I find the sealing sticker on the package opening

is broken on receipt?

A Kindly make a request to return the product to Amazon by visiting

Returns & Orders after logging in to your own account.

・Earphones will not turn ON.

・Earphones will not turn OFF.

・Earphones cannot be charged.

・Earphones cannot be detected/ paired.

・While playing music, sound (connection) is interrupted.

・Sound only comes out from one side.

・In case it takes time to charge.

・Battery consumption is fast for one side of the earphones only.

・Mobile battery is not functioning.

About us

Features

Communication Format

Chipset

Frequency Response

Codecs Supported

Profiles Supported

Continuous Music Playback

Continuous Communication Time

Continuous Standby Time

Charging Time

Battery Capacity

Water Resistance Rating

Bluetooth® 5.0

Qualcomm® QCC3020

20Hz ~ 20kHz

SBC, AAC, Qualcomm® aptX™ audio

A2DP, AVRCP, HSP, HFP

aptX™ : 6 hr, SBC/AAC : 9 hr

(Maximum 180 hr with case)

4 hr

128 hr

Earphone : 2 hr / Case : 4 hr

Earphone : 45mAh / Case 2600mAh

IPX7

Specifications

High-quality sound designed by Japanese high-end

audio brand, final

The sound is tuned by the Japanese audio brand, final. By

suppressing the fatiguing sound commonly possessed by

Bluetooth, TWS04K delivers clear vocals with sufficient

bass.

Supreme highest sensation of fit

5 sizes of final newly designed [TYPE E Truly Wireless

Exclusive Edition] ear tips are included as accessories.

Lost earphone unit repurchase service

Due to technical limitation, this feature is currently limited

to Japan region only.

aptX™ with superb sound quality and stable

connectivity

In addition to SBC and AAC, TWS04K also supports aptX

™ which delivers superb sound quality with exceptional

connection stability. TWS04K is compatible with a wide

range of models such as iPhone and Android, through

simple and easy pairing.

Mobile battery function

The earphone charging case equipped with a large capacity

battery of 2600mAh also works as a mobile battery for the

other devices such as smart phone, music players and etc.

Up to 180 hours of music playback

Up to 9 hours of music playback on a single charge of

earphones. Together with the high capacity charging case

which provides 20 times of full earphone charging, music

playback is extended up to 180 hours.

IPX7 waterproof rating

Enhanced by IPX7 waterproof rating, TWS04K bring you

non-stop music even in the rain or during sports.

180H

ag is a brand established by final Inc. which also owns theJapanese

high-end audio brand, final.

The brand name ag is inspired by the old Japanese word ""arigatakimono""

which means one of a kind or appreciation.

By utilizing the experience and knowledge cultivated through contract

development and manufacturing for major brands, the core of ag is to

create exquisite products at affordable prices.

iv v

T WS 04K

User's Manual

SS S M L LL

Ear tips

(final TYPE E for

truly wireless earphones)

USB Type-C

charging cable

Main units Charging case User’s manual

(warranty card included)

Package contents

LED Indicator

USB Port

Microphone

Multifunction Button

(MFB)

Part name

3 4

0〜10％

10 〜90％

90％〜 100％

Red

Yellow

Green

Power / ChargingPower / Charging

Charging the charging case:

Connect the accessory USB charging cable(C) connector to the USB port on the charging case

and connect the USB(A) connector to an electrical appliance or adapter with the same shape of

connector and the internal battery within the charging case will begin to charge. While charging,

the LED indicator light will flash in different color depending on the power level of the battery.

Battery Remaining

Green LED lights up

Refer to the table above

Orange LED turns off

Orange LED lights up

Charging

Charging completed

Charging the charging case Charging the earphones

Charging the earphones:

Insert the earphone units into the charging case and they will begin to charge.

When the power is OFF, press the MFB button once to switch the power ON.

Turning on the earphones

After charging, remove the earphones from the charging case and the power will automatically

switch ON. (When the LED indicator lights up in white for 1 second, the power is ON.)

Press and hold the MFB button for about 3 seconds until two types of beep sound emanate, and

the power will switch OFF.

When the charging case is adequately charged, returning the earphones to the charging case

will automatically switch the power OFF and charging will begin.

Turning off the earphones

The first time the earphones are used:

1. Remove the left and right earphones from the charging case, and they will automatically be in

pairing mode. (The LED indicator at left flashes between orange and white.)

2. Switch the Bluetooth function on the smartphone or other device ON and select [TWS04K_L]*1

once it appears on the display.

3. A [Bluetooth pairing request] from the other side earphone will appear on the display, please

select [pairing] or [OK]. (The display varies depending on the smartphone or other device to

which it is connected.) When the following appears on the display of the device being

connected, left/right pairing has been completed.

*1: In the case of TWS04K-WH, [TWS04K-WH_L] will be displayed.

To reestablish pairing or to perform pairing with a second or later device:

1. Remove the earphones from the charging case and the LED indicator will light up white for 1

second as the power automatically switches ON.

2. Press the MFB button twice on one side of the earphones to switch to pairing mode. (LED

indicator flashes between orange and white.)

3. Switch the Bluetooth function on the smartphone or other device ON, and select either

[TWS04K_L] or [TWS04K_R] *2 once it appears on the display.

4. A [Bluetooth Pairing Request] from the other side earphone will appear on the display, please

select [Pairing] or [OK]. (Varies depending on the smartphone or other device to which

it is being connected.) Left and right pairing has been completed when any of the messages

below have been displayed.

*2: In the case of TWS04K-WH, [TWS04K-WH_L] or [TWS04K-WH_R] will be displayed.

* Before performing pairing with a new device, please disconnect the device to which it has already

beenpaired or switch the Bluetooth function OFF on the deviceto whichit has already been paired.

* If Connected is displayed for

either side, pairing has succeeded.

* The side for which connected is

displayed is the parent earphone.

To connect to your smartphone or other device initially, it is necessary to perform pairing.

For devices which have already completed pairing, a connection will automatically be

established the next time the power is switched ON.

Performing device pairing

TWS04K_L

Setting

Device

TWS04K_L

TWS04K

TWS04K_R

Connected

Not connected

TWS04K-WH

Connected

Not connected

TWS04K-WH_L

TWS04K-WH_R

5 6

Points of Caution

·There is a risk of permanent hearing loss from extended use at excessive sound volumes.

Please do not exceed 40 hours use per week at a sound volume of 80 dB(A) or 5 hours per

week at a volume of 89 dB(A).

·To avoid electromagnetic interference, please refrain from use in places in which the use of

electronic devices is prohibited.

·If you are using a pacemaker or other electronic medical device, please consult your physician

before using this product.

This product contains small parts that may be hazardous to children, so please store in a place

that is out of the reach of children.

·Please do not subject to strong shocks or apply excessive force. Damage from abnormal use is

not covered by the warranty. To prevent damage, please store the earphones inside the case in

an appropriate location.

·Causing damage to the circuits may result in fire or electrical shock, so please do not attempt

to disassemble this product.

·Please keep this product away from water or other liquids that may cause shorts or other

damage.

·Please do not attempt to repair this product yourself as unauthorized attempts at repair may

void the product warranty.

·Never use earphones when operating a bicycle, automobile, motorcycle or other motor vehicle

as this is a cause of traffic accidents and there is a risk of serious consequences. Even when

not driving, please do not use at railroad crossings, traffic intersections and other environments

where there is a danger in the inability to hear surrounding sounds.

·This product may be damaged if it is placed in locations where the environment is subject to

excessive direct sunlight, humidity, dust and other contaminants.

·Always keep the charging terminals clean. Dirt and dust adhered to the metal charging points

of the earphones or the pins of the charging case might cause short-circuit, burn, or fire.

About the ear tips

When bass is difficult to hear and high range sound jars the ear, there is a possibility that the ear

tip fit is not appropriate. In order to enjoy music in accordance with the design of the earphone,

it is important that the ear tip fits properly and there is a means of sealing the ear canal. In order

to achieve the proper fit, please try the following method:

·Please try various sizes, not just M size.

·In case of small ears, please try not just S and SS size, conversely try larger sizes as well.

Even if the size of the ear canal is the same, the left and right ears may be different, so please

also try different sizes for left and right.

Mobile battery function

The charging case can perform as a mobile battery by connecting a compatible cable to its USB

(Type-C) port. To use it as a mobile battery, please first connect a compatible cable to the case,

and then connect the cable to the device which is to be charged.

*Please ensure that the order of cable connection to be correct before using this function. If the

connection order is incorrect, the device you want to charge might not be charged properly.

*Please check the orientation of the terminals before plugging in to avoid damage to the connector.

*There is the possibility that this function is not working on certain devices.

*The output is DC5V / 1A max. Please check in advance whether the connected device is

compatible.

*Only the cable for charging case charging is included. To use this function to charge other

devices, please prepare a compatible adapter or a compatible cable separately.

Factory reset method

When pairing could not be successfully completed, please perform earphone factory reset by

following the procedure below. Once the factory reset has been completed, please attempt

another pairing operation.

1. Insert the left and right earphones into an adequately charged charging case and press the

MFB button on both sides simultaneously for 10 or more seconds and the LED indicator will first

turn off, then light up in orange.

2. Next, remove the left and right earphone, and the LED indicator will flash white as pairing is

performed between the left and right earphones.

3. After a certain amount of time, the earphones will automatically switch to pairing mode with the

smartphone or other device. In this situation, the factory reset has been completed.

Music

Phone Calls

Siri/

Google Assistant

Playback

Pause

Next Track

Previous Track

Raise Sound Volume

Lower Sound Volume

Receive Call

End Call

Refuse Call

Initialize

Press Once

Press Once or insert into charging case

Press Twice

Press Twice (Parent earphone, only while music is stopped)*

* Depending on the device to which connected, this function may not be available.

Press until beep sound

emanates once, then release

Press until beep sound

emanates once, then release

Press Twice

Operation of the MFB button

To reestablish pairing or to perform pairing with a second or later device:

1. Remove the earphones from the charging case and the LED indicator will light up white for 1

second as the power automatically switches ON.

2. Press the MFB button twice on one side of the earphones to switch to pairing mode. (LED

indicator flashes between orange and white.)

3. Switch the Bluetooth function on the smartphone or other device ON, and select either

[TWS04K_L] or [TWS04K_R] *2 once it appears on the display.

4. A [Bluetooth Pairing Request] from the other side earphone will appear on the display, please

select [Pairing] or [OK]. (Varies depending on the smartphone or other device to which

it is being connected.) Left and right pairing has been completed when any of the messages

below have been displayed.

*2: In the case of TWS04K-WH, [TWS04K-WH_L] or [TWS04K-WH_R] will be displayed.

* Before performing pairing with a new device, please disconnect the device to which it has already

beenpaired or switch the Bluetooth function OFF on the deviceto whichit has already been paired.

Troubleshooting: When you think, “Is it broken?” Troubleshooting: When you think, “Is it broken?”

Earphone batteries

are depleted

MFB has not been

pressed for

adequate time

(Immediately after

purchasing)

Battery charge is low

Earphones will

not turn ON

Earphones will

not turn OFF

Problem RemedyCause

Please place the earphones in the charging case

and charge them. (In case the charge in the

charging case has run out, first charge the charging

case.) Please refer to “Power / Charging” on P.3

regarding the method for charging.

An error has occurred

due to improper

operation

In some cases, performing a reset operation may fix

the problem. Please refer to “Factory reset method”

on P.5. regarding the reset method.

MFB has not been

pressed for

adequate time

Please press the MFB button long enough for the

earphone to turn OFF. Please refer to “Turning off

the earphones” on P.4 regarding the method for

turning the earphones OFF.

Please press the MFB button long enough for the

earphone to turn ON. Please refer to “Turning on the

earphones” on P.3 regarding the method for turning

the earphones ON.

For safety of transportation from overseas, laws and

regulations do not allow the internal battery to be fully

charged at the time of shipping. For that reason, voltage

may fall below the level required for operation at the time

the customer opens the package. Fully charging the

battery before use may relieve this inconvenience.

Please refer to “Power / Charging” on P.3 regarding the

method for charging.

Has automatically

been connected to

a previously

connected device

Earphones

cannot be

detected/

paired

While playing

music, sound

(connection) is

interrupted

Problem RemedyCause

Please try performing the pairing operation again after

having deleted the pairing information from a

previously paired device.

Receives interference

from external factor,

and an impact

on the connection

status results

Bluetooth communicates using the 2.4GHz band.

This band is used by other wireless standards such

as Wi-Fi, etc., and so there is a possibility of

receiving interference. Moreover, this 2.4GHz band

does not penetrate liquids. There is impact from

humidity and rain, and the human body also

contains liquid, so there are individual differences in

connectivity. Furthermore, it depends on the

specifications of smart phones and other devices.

For that reason, switching OFF unused Wi-Fi/

Bluetooth settings on surrounding devices, etc. is a

countermeasure. While outside, there is a possibility

that moving a smartphone from inside a bag to a

breast pocket, etc. or otherwise reducing the

distance between devices may improve the

connection status.

Earphones are not

in the pairing mode

Earphones

cannot be

detected/ paired

In some cases, performing a reset operation may fix

the problem. Please refer to “Factory reset method”

on P.5. regarding the reset method.

Using ear tips other

than those included

as accessories

Metal contact on

earphone is not

touching the pins

on the charging case

Charging case

battery charge is low

Earphones

cannot be

charged

When ear tips other than those included as accessories

are used, there are cases in which they may interfere

with the charging case and make satisfactory

charging impossible. Please check to see whether

proper charging is possible using original ear tips.

Charging case

battery charge is low

In some cases, the battery remaining in the charging

case drops before you notice. After once charging

the charging case, place the earphones in the

charging case and check that the LED indicator

illuminates. Please refer to “Power / Charging” on P.3

regarding the method for charging.

Using ear tips other

than an accessory

When ear tips other than those included as accessories

are used, there are cases in which they may interfere

with the charging case and make satisfactory

charging impossible. Please check to see whether

proper charging is possible using original ear tips.

Please check that there is adequate contact

between the metal contacts and the pins on the

charging case.

In some cases, the battery remaining in the charging

case drops before you notice. After once charging

the charging case, place the earphones in the

charging case and check that the LED indicator

illuminates. Please refer to “Power / Charging” on P.3

regarding the method for charging.

The battery of one side

of the earphones

has depleted

The output of the USB

adapter being used

for charging is low

The left/right earphone

pairing has been

released

Sound only

comes out

from one side

In case it takes

time to charge

Battery

consumption

is fast for

one side of the

earphones only

Mobile battery

is not

functioning

Please place the earphones in an adequately charged

charging case and charge the earphones. Please refer

to “Power/ Charging” on P.3 regarding the method for

charging.

Based on the design

specification, one side

is the parent and the

other side is the child,

so the burden between

left and right is

different

Under the specification for Bluetooth earphones,

communication generally takes place with one side

as the parent and the other as the child.

As such, the child only communicates with the

parent, but the parent communicates with the

smartphone or other device and communicates with

the child as well, and so there is a difference in the

level of burden borne by the left and right earphone.

As a result, a difference in the battery consumption

between the left and right may occur.

In case you are using the USB port on a PC, etc.,

there are cases in which the output is low and it may

take more time to charge than the publicly listed value.

As such, please use a 5V/1A USB adapter when

charging this product.