Aidcall Touchsafe Pro User manual
DocNo.FM5565issueBPage1
Touchsafe®Pro
WirelessNursecallSystem
_________________________________________________________________________________________________
TelecareReceiver(TCR)
InstallationGuide
Aidcalloperatesapolicyofcontinualproductimprovementand
reservestherighttomodifythespecificationofitsproducts.
Ifanyvariationtothedetailsinthisdocumentaresuspectedplease
contactAidcall’sTechnicalSupport.
Aidcall,abusinessunitofLegrandElectricLtd
CowleyRoad,BlythRiversideBusinessPark,Blyth,Northumberland,NE245TF.
T:+44(0)1670357431www.aidcall.co.uk
________________________________________________________________
DocNo.FM5565issueBPage2
CONTENTS
SectionTopicPage
1ProductOverview2
2ImportantSafetyInstructions3
3RegulatoryInformation 4
4Maintenance&Care4
5TCRFeatures5
5TCRInstallation 6
7TCRSetup 9
8PSUBatteryReplacement10
9Specification11
CONTENTS
1. PRODUCTOVERVIEW
TouchsafeProTelecareReceivers(TCR’s)providetheinterfacebetweenTelecareradiodevicesandthe
Nursecallsystem.Amaximumof32TCR’scanbeinstalledpersite.
AllTCR’srequireconnectiontotheMasterPanel(ID1)RS485databusandaseparate12VDCbattery
backedpowersupply.MultiplePSU’smayberequiredonlargeinstallations.Note:ifAVI’sareinstalledthen
TCR’scanbepoweredfromtheAVIPSU’sprovidedcareistakennottoexceedthePSUrating.
AnextensiverangeofTelecaredevicesareavailabletopersonalizetheNursecallsystemtospecificneedsof
staffandpatients.
Forpersonalwellbeingtherearedevicestodetectfalls,bedoccupancy,chairoccupancy,wandering,
personalattackandepilepsy.
Forenvironmentalmonitoringtherearedevicestodetectsmoke,heat,gas,carbonmonoxide,floodand
high/lowroomtemperatures.
PleasecontactAidcallcustomerservicesforfulldetailsofalldevicesavailableandthereapplications.
DocNo.FM5565issueBPage3
2. IMPORTANTSAFETYINSTRUCTIONS
Readandunderstandtheseinstructionsbeforeuse.Keeptheseinstructionsforfuturereference.
Takecarewhenworkingonstepladdersduringinstallationorservice.
Donotdisassemblethisproductorattempttorepairityourself.
Nouserserviceablepartsinside.Referallservicingtoqualifiedservicepersonnel.
Thisproductshouldonlybepoweredbyaseparate12VDCbatterybackedPSU.
DangerofexplosionifthePSUrechargeablebatteryisincorrectlyreplaced.Useonlymanufacturer
approvedbatteryasidentifiedinthismanual.Referreplacementtoqualifiedservicepersonnel.
Thisproductshouldbelocatedatleast2metresawayfromotherelectronicequipment.Failureto
providethisseparationmayresultinreducedradiorange.
Donotlocatethisproductabovearadiatororotherheatsource.
Donotexposetodirectsunlight.
Donotsubmergeinwateranddonotuseindamporhumidconditions.
Donotexposethisproducttodrippingorsplashingwater.
Liquidscancauseafailureand/orafirehazard.
Cleanwithahard‐surfacedisinfectantwipeoradampclothandanon‐abrasivecleaningproduct.
Polishwithadryduster.DONOTuseawetcloth.
Avoidusingharsh,abrasiveorcorrosivecleaningagentsordetergents(e.g.scouringpowders,bleaches,
polishes,etc.)whencleaningthisproduct.
Attheendofitslifethisproductshouldbedisposedofandrecycledinaccordancewiththe
environmentalregulations.SeetheRegulatoryInformationinsection3below.
CONTENTS
DocNo.FM5565issueBPage4
3. REGULATORYINFORMATION
ThissymbolontheproductindicatesitcomplieswithallrelevantEUDirectivesasrequiredbylaw.
Radio&TelecommunicationTerminalEquipment;R&TTEDirective1999/5/EC
SafetyofInformationTechnologyEquipment;EN60950‐1:2006+A12:2011
ElectroMagneticCompatibility;EMC2004/108/EC
RestrictionofHazardousSubstances;RoHS2011/65/EU
AcopyofthecompleteDeclarationofConformityisavailablefromAidcall.
ThissymbolontheproductindicatesitisclassedasElectricalorElectronicEquipmentandshouldnotbe
disposedofwithothercommercialwasteattheendofitsworkinglife.
TheWasteofElectricalandElectronicEquipment(WEEE)Directive(2012/19/EU)hasbeenputinplace
torecycleproductsusingthebestavailablerecoveryandrecyclingtechniquestominimiseimpactonthe
environment,treathazardoussubstancesandavoidincreasinglandfill.
Forproductdisposalpleasecontactyoursupplierandcheckthetermsandconditionsofthepurchase
contractandensurethisproductisnotmixedwithothercommercialwastefordisposal.
Thissymbolonbatteriesindicatesseparatecollection.Batteriescontainchemicalsthatcanbe
hazardoustohealthandtheenvironmentandshouldnotbedisposedofinthewastebin.
TheEUDirective(2006/6/EC)hasbeenputinplacetoensurethesafedisposalandrecyclingof
batteries.
Returnusedbatteriestoyoursupplierordrop‐offatyourlocalmunicipalwasterecyclingdepot.
NTENTS
4. MAINTENANCE&CARE
ForpeaceofmindandtoensureyoursystemismaintainedtothehigheststandardAidcallrecommendan
annualmaintenancecontract.Thiswillprovidevitalassistanceintimesofneedfromanationwideteamof
trainedServiceEngineerswhospecialiseinwirelessNursecallsystems.
Apreventativemaintenancevisit(PMV)isalsoavailablefromAidcall,thiscoversthereplacementofall
batteries,afullsystemtest,softwareupdates(whereapplicable)andaServiceCertificate.
FormoreinformationonMaintenanceContractPackagesandPMV’spleasecontactourcustomerservices
teamon01670357431orvisitourwebsite;www.aidcall.co.uk/healthcare/support/maintenance
MONTHLYMAINTENANCE
TCR’srequirenoregularmaintenance.IfanyTCR’sshowsignsofexternaldamagetheyshouldbereplaced
immediatelybyaServiceEngineer.Productsneedingrepaircanbereturnedviathewebsite;
www.aidcall.co.uk/healthcare/support/repair
ANNUALMAINTENANCE
TherechargeablestandbybatteriesintheTCRPSU’sshouldbetestedeveryyearbyaServiceEngineerand
replacedevery5years.SeeSection8fordetailsofbatterytype.
DocNo.FM5565issueBPage5
5. TCRFEATURES
ThekeyfeaturesoftheTCRareidentifiedbelow;
6. TCRINSTALLATION
TCR’saredesignedforinternalwallmountingonly–theyarenotsuitableforexternalapplications.
Upto32TCR’scanbeinstalledthroughoutaschemetoprovideradiocoveragefor169MHzTelecare
devices.TCR’sarewiredona2pairbuscable;1pairpowerand1pairdata.Thedataconnectionmustbe
takenfromtheRS485PortontheMasterPanel(ID1)andiscommontoallTCR’s(andAVI’s)onthesite.
TCR’sshouldbepoweredfromaseparate12VDCpowersupply.
ThemaximumnumberofTCR’spersiteis32
Upto255devices(RFE+TCR’s+AVI’s)canbeconnectedtotheRS485bus
ThetotallengthoftheRS485buswiringshouldnotexceed1200metres
Amaximumof4TCR’scanbepoweredper12V/1AbatterybackedPSU
Thetotallengthofeachpowerlegshouldnotexceed400metres
Amaximumof4TCR’scanbeconnectedper400metrepowerleg
Screw‐onLid
WallMountedABSEnclosure
120x80x55mm(HxWxD)
CableEntryGland
BNCConnector
forAntenna
AidcallPartNo.ZNC660
½WaveWhipAntenna
(900mmHigh)
Suppliedwith1metre
RG58Coaxand
MountingBracket
DocNo.FM5565issueBPage6
MadeintheUK byLegrandElectricLtd.
Nouserservicablepartsinsidecase
SOFTWARE
LABEL
SERIALNo.
LABEL
Madeinthe UK byL egrandE lectricLtd.
Nouserservicablepartsinside case
SOFTWARE
LABEL
SERIALNo.
LABEL
6.TCRINSTALLATION
ThetotalnumberandpositioningoftheTCR’swillbedeterminedbysiteconditions;atypicalindoorradio
rangeof75metresradiuscanbeexpected.Seethebuildingplanbelowwith2TCR’sgivingfullcoverage;
Constructionmaterialssuchasfoilbackedplasterboard,reinforcedconcreteorstonewallswill
reducerange.Environmentalconditionssuchashighlevelsoftransmissionatnearbyfrequencies
oremissionsfromotherelectricalequipmentmayfurtherreducerange.Clearline‐of‐sightwill
givebestrange.
RS485BUS
ItisimportantthattheRS485databuswiringnetworkisconnectedinonecontinuous“daisy‐chain”
throughallTCR’s(plusoptionalMasterPanelRFEandAVI’s)installedonthescheme…
TheRS485databusmustnotbesplitintomultiplelegsfromamid‐pointinthewiringandsmallgroupsof
devicesshouldnotbespurred‐offatanypointinthenetwork...
Note:TCRantennasomittedforclarity
TCR’sgiveapprox.75metres
radiusradiocoverageTCR1
TCR2
MasterPanel
(ID1)
MasterPanel
ExtRFEMulti
p
leAVI’s/TCR’s
LastTCR
RS485devicesarewiredinadaisy‐chain formation ‐maxcablelength1200metres
MasterPanel
(ID1)
MasterPanel
ExtRFE
MultipleAVI’s/TCR’s
INCORRECT –donotspurofforsplit
thenetworkintomultiplelegs
Multi
p
leAVI’s/TCR’s
MultipleAVI’s/TCR’s
DocNo.FM5565issueBPage7
6.TCRINSTALLATION
SITEWIRING
TCR’srequireapoweranddataconnectionona2pairbuscable.Thedataconnectionmustbetakenfrom
theRS485PortontheMasterDisplayPanel(ID1)andiscommontoallTCR’s(andAVI’s)onthesite.Upto
4TCR’scanbepoweredfroma12VDC1AbatterybackedPSU.
Upto32TCR’scanbefittedpersite–theseshouldbesplitovermultiplepowerlegswitha
maximumof4TCR’son400metrescablelengthperleg.TheRS485datamustbeconnectedin
onecontinuouslegfromtheMasterPanel(ID1)–cablelengthshouldnotexceed1200metres.
Local
MainsSu
pp
l
y
BatteryBacked
12V/1APSU
TCR1TCR2
PowerCable
TCR3TCR4
4TCR’scanbepoweredper12V/1APSU‐maxcablelength400metres
DocNo.FM5565issueBPage8
A
AA
A
6. TCRINSTALLATION
Undothe4fixingscrewsandremovetheTCRlid.
FixtheTCRboxtothewallwith4xNo.6x1”Poziscrewsthroughthe4fixingholes“A”shownbelow.
ANTENNA
The169MHz½WaveAntennacomescompletewithawallmountingbracket,1metrecoaxandBNCplug
forconnectiontotheTCR.
TheAntennashouldbemountedvertically,ashighaspossibleandfreeofimmediateobstructionfrom
concrete,steelworkorelectricalequipment.TheAntennaissuitableforexternalmountingbutDONOT
extendthe1metrecoaxialcablesupplied.
CABLEENTRY
CableentryshouldbeviathecableglandonthelowerfaceoftheTCR.
CABLESPEC&COLOURCODE
TheTCR/AVIpower&databusshouldbewiredusingLSF(LowSmokeandFume)2Pair22AWGindividually
screenedpairsofdatacable(BeldenType8723orequivalent).
ThiscableisavailablefromAidcallin100mreels;PartNo.YW1715.
BNCPlugattop
UP
CableEntryatbottom
108mm
49mm
PairNo.ColourTerminal
1(Power)Red12V
Black0V
2(Data)GreenRS485+
WhiteRS485‐ Drain Wire
NoteRef.DrainWire…
ThedrainwireisNOTconnected.
Donotcut‐off,sufficientlength
shouldbeleftduringinstallationfor
possiblefutureuse.Ensurethe
un‐useddrainwireiswellinsulated.
DocNo.FM5565issueBPage9
6. TCRINSTALLATION
CONNECTIONDETAILS
ConnecttheTCRdatabusdirecttotheMasterPanel(ID1)asshownbelow;
ConnecttheTCRpoweringroupsof4fromaseparate12V/1APSUasshownbelow;
WhenthesystemisoperationalcheckthelastTCRineachpowerleghasaminimumof
9VDCacrossitspowerterminals.Iflessthan9Vthenthepowerlegshouldbesplitinto
twoandanadditionalPSUfittedataconvenientpoint.
ConnectRS485
datafromthe
MasterPanel(ID1)
IMPORTANT
LooptheRS485BusCableonce
throughtheFerriteSleeve
providedwiththePanel
BusCablecommon
toallTCR’s(Max32)
Groupof
4TCR’s
ZNC660 TCR
E40061
12V/1APSU
ZNC660 TCR
TCR1TCR4Note:Powerendsat
4thTCRintheGroup
DatatonextTCR
(Maxof32inline)
Dataand0Vfrom
MasterPanelor
previousTCR
240VACfromlocal
un‐switched13ASocket
DocNo.FM5565issueBPage10
7. TCRSETUP
TCRPCB
DILSWITCH
DILswitches1to5areusedtosettheTCRID.
DILswitches6,7&8arenotused.
TCRID’smuststartat0andrunsequentiallyto31max–donotduplicateID’s.
ID’saresetinBinaryasbelow;
DILSwitchNo.12345678
BinaryCode124816 N/A N/AN/A
ID0OFFOFF OFF OFF OFF OFF OFFOFF
ID1ONOFF OFF OFF OFF OFF OFFOFF
ID2OFFON OFF OFF OFF OFF OFFOFF
ID3ONON OFF OFF OFF OFF OFFOFF
ID4OFFOFF ON OFF OFF OFF OFFOFF
ID31ONON ON ON ON OFF OFFOFF
AllTCR’smustbeassignedintheDisplayPanel(s)asHouseCode000withID’sstartingat
065forTCR1andrunningsequentiallyto096forTCR32.See“ADDATX”intheSystem
ConfigurationsectionoftheDisplayPanelInstallationGuideDocNo.FM5500.
LED’s
StatusLED1onthePCBwillflashgreenwhenaTelecareradiotransmissionreceived.
LED’s2&3onthePCBindicatetheTCRisconnectedtotheRS485Bus.LED2(yellow)shouldbe
permanentlyilluminated;LED3(red)willflashwhendataissenttotheMasterPanel.
RESETBUTTON
AlwayspresstheRESETbuttonafterDILswitchsettingshavebeenchanged.
PROGRAMMING
TelecaredevicesmustbeallocatedtoaCallPointfromtheTelecareoptionontheMasterPanelsetup.
SeetheTouchsafeProDisplayPanelInstallationGuide(AidcallDocNo.FM5500)fordetails.
Note:anEngineersLogonisrequired.
Power
&
RS485
ScrewTerminals
RS485TX/RXLED’s
DILSwitch
StatusLED
ResetButton
DocNo.FM5565issueBPage11
8. PSUBATTERYREPLACEMENT
Upto4TCR’scanbepoweredfroma12VDC1Apowersupplyunit(AidcallPartNo.E40061).EachPSU
includesa12V1.2Ahrechargeablebatterythatwillmaintainnormaloperationforseveralhoursinthe
eventofamainspowerfailure.
TherechargeablebatteryshouldberemovedandtestedbyaServiceEngineeronanannualbasisand
replacedevery5years.
Withthebatterydisconnected;checkthechargevoltageacrossthebatteryleadsisbetween13.6VDCand
14.2VDC(13.8Vnominal).
Ifthebatteryshowsanysignsofdamage,swellingorleakageduringanannualinspectionitshouldbe
replacedimmediately.
OnlyreplacewiththeManufacturersApprovedbatterytype:
YuasaNP1.2‐12:12V1.2AhSealedLeadAcidRechargeableBattery
ReplacementbatteriesareavailablefromAidcall;orderPartNo.F00619
IMPORTANT:alwaysmarkthebatterywiththedateitwasreplacedforreferenceonfutureServicevisits.
Seesection3ofthismanualforRegulationsregardingthesafedisposalofusedbatteries.
12VDC1A
PowerSupply12V1.2AhLeadAcid
RechargeableBattery
DocNo.FM5565issueBPage12
9.SPECIFICATION
169MHzTCR&Antenna
Safety Complianceto EN60950‐1:2006+A12:2011
EMC CompliancetoEMC2004/108/EC
Radio CompliancetoEUDirectiveR&TTE1999/5/EC
MaterialsCompliancetoEUDirectiveRoHS2011/65/EU
RadioFrequency169.48125MHz
RadioRange75metrestypical(indoor)
MaxNo.TCR’sperSite32
DataConnectionRS485(115200Baud)
PowerRequirement12VDC40mA
Antenna 169MHz½WaveWhipAntenna(900mmlong)with1mRG58Coax&BNC
8WayDILSwitchSwitches1to5=ID,6,7&8NotUsed
LEDIndicatorsLED1:GreenRFRX,LED2:YellowRS485RX,LED3:RedRS485TX
EnclosureMaterialABS(LightGreyRAL7035)
FlammabilityRatingUL94V‐0
IngressProtectionRatingIP60
Dimensions120mmx80mmx55mm(LxWxD)
Weight190grams(excAntenna)
RelativeHumidityNon‐condensing
OperatingHumidityRange10%to90%RH
OperatingTemperatureRange0oCto50oC
StorageTemperatureRange ‐20oCto60oC
12V/1APSU
Manufacturer/ModelElmdeneG13801N‐A
ComplianceLowVoltage:2006/95/EC,EMC2004/96/EC,WEEE2002/96/EC
TypeSwitchModePSUwithElectronicOverloadProtection
InputVoltage90Vto264VAC50/60Hz
OutputVoltage/Current13.6Vto14.2VDC@1A(Nominal13.8V)
OutputRipple150mVpeaktopeak
LEDIndicatorsGreen=MainsSupplyHealthy,Red=Fault(FuseBlown)
MainsFuseProtectionT2.0A20mmHRC
LoadFuseProtectionF1.0A20mmGlass
BatteryFuseProtectionF1.0A20mmGlass
EnclosureMaterialMildSteelwithHingedLid(Finish:StoveEnamelledWhite)
IngressProtectionRatingIP40
Dimensions200mmx230mmx80mm(HxWxD)
Weight1.85kilograms(excludingbattery)
RelativeHumidity95%RHnon‐condensing
OperatingTemperatureRange ‐10oCto40oC
PSUStandbyBattery
Manufacturer/ModelYuasaNP1.2‐12
Type12V1.2AhRechargeableLeadAcid
Dimensions97mmx48mmx54.5mm(LxWxH)
Weight580grams
OperatingTemperatureRange ‐15oCto50oC
PSUMainsLead
ApprovalsBS1363/A,VDEandKEMA
Cable 2metreslong3core0.752mm(Colour:Black)
PlugBS1363mouldednon‐rewireable13AUKPlug
FuseType/RatingBS13621”240VAC5A
Other manuals for Touchsafe Pro
7
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