AJAX KeyPad User manual

KeyPad User Manual
Updated July 4, 2022
KeyPad is a wireless indoor touch-sensitive keyboard managing the Ajax
security system. Designed for indoor use. With this device, the user can arm and
disarm the system and see its security status. KeyPad is protected against
attempts to guess the passcode and can raise a silent alarm when the passcode
is entered under duress.
Connecting to the Ajax security system via a secured radio protocol,
KeyPad communicates with the at a distance of up to 1,700 m in line of
sight.
KeyPad operates with Ajax hubs only and does not support connecting via
or integration modules.
The device is set up via the for iOS, Android, macOS, and Windows.
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Functional elements
To remove the SmartBracket panel, slide it down (perforated part is required for
actuating the tamper in case of any attempt to tear off the device from the
surface).
1. Armed mode indicator
2. Disarmed mode indicator
3. Night mode indicator
4. Malfunction indicator
5. The block of numerical buttons
6. “Clear” button
7. “Function” button
8. “Arm” button
9. “Disarm” button
10. “Night mode” button
11. Tamper button
12. On/Off button
13. QR code

Operating Principle
KeyPad is a touch keypad for managing the Ajax security system. It controls the
security modes of the entire object or individual groups and allows activating
the Night mode. The keyboard supports the “silent alarm” function — the user
informs the security company about being forced to disarm the security system,
and is not exposed by the siren sounds or Ajax apps.
You can control the security modes with KeyPad using codes. Before entering
the code, you should activate (“wake up”) the keypad by touching it. When it is
activated, the button backlight is enabled, and the keypad beeps.
KeyPad supports code types as follows:
The number of personal passwords and access codes depends on the hub model.
The brightness of the backlight and the volume of the keypad are adjusted in its
settings. With the batteries discharged, the backlight turns on at the minimum
level regardless of the settings.
If you do not touch the keypad for 4seconds, KeyPad reduces the brightness of
the backlight, and 8 seconds later goes into power-saving mode and turns off
the display. As the keypad goes into power saving mode, it resets the
commands entered!
KeyPad supports 4 to 6 digit codes. Entering the code should be conrmed by
pressing one of the buttons: (arm), (disarm) (Night mode). Any
characters typed by mistake are reset with button  (“Reset”).
Keypad password — set up for the keypad. When used, all events are
delivered to Ajax apps on behalf of the keypad.
Personal password — set up for users connected to the hub. When used, all
events are delivered to Ajax apps on behalf of the user.
Keypad Access code — set up for people who are not registered in the
system. When used, events are delivered to Ajax apps with a name
associated with this code.

KeyPad also supports control of security modes without entering a code, if the
“Arm without code” function is enabled in the settings. This function is disabled
by default.
Function button
KeyPad has a Function button that operates in 3modes:
Duress code
A duress code allows you to simulate alarm deactivation. Unlike the panic
button, if this code is entered, the user will not be compromised by the siren
sounding, and the keypad and Ajax app will inform about the successful
disarming of the system. At the same time, the security company will receive an
alarm.
The following types of duress codes are available:
Learn more
Off — the button is disabled. Nothing happens after clicking.
Alarm— after the Function button is pressed, the system sends an alarm to
the monitoring station of the security company, to users, and activates the
sirens connected to the system.
Mute Interconnected Fire Detectors Alarms — after the Function button is
pressed, the system disables the sirens of Ajax re detectors. The option
works only if Interconnected FireProtect Alarms is enabled (Hub → Settings
→ Service → Fire detectors settings).
Keypad code — when used, events are delivered to Ajax apps on behalf of
the keypad.
Personal password — set up for each user connected to the hub. When
used, events are delivered to Ajax apps on behalf of the user.
Keypad Access codes — set up for people who are not registered in the
system. When used, events are delivered to Ajax apps with a name
associated with this code.

Unauthorized access auto-lock
If a wrong code is entered three times within 1minute, the keypad will be locked
for the time specied in the settings. During this time, the hub will ignore all
codes and inform the users of the security system and the CMS about an
attempt to guess the code.
The keypad will automatically unlock after the lock time dened in the settings
expires. However, user or PRO with administrator rights can unlock the keypad
through the Ajax app.
Two-stage arming
KeyPad participates in arming in two stages. When this feature is enabled, the
system will only arm after being re-armed with SpaceControl or after a second-
stage detector is restored (for example, by closing the front door on which
DoorProtect is installed).
Learn more
Jeweller data transfer protocol
The keypad uses the Jeweller radio protocol to transmit events and alarms. This
is a two-way wireless data transfer protocol that provides fast and reliable
communication between the hub and the connected devices.
Jeweller supports block encryption with a oating key and authentication of
devices at each communication session to prevent sabotage and device
spoong. The protocol involves regular polling of devices by the hub at intervals
of 12 to 300seconds (set in the Ajax app) to monitor communication with all
devices and display their statuses in the Ajax apps.
Sending events to the monitoring station
The Ajax security system can transmit alarms to the PRO Desktop monitoring
app as well as the central monitoring station (CMS) via SurGard (Contact ID),
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SIA (DC-09), ADEMCO 685, and other proprietary protocols. See the list of CMSs
to which you can connect the Ajax security system here.
KeyPad can transmit the following events:
When an alarm is received, the operator of the security company monitoring
station knows what happened and where to send the fast response team. The
addressability of each Ajax device allows you to send not only events but also
the type of the device, the security group, the name assigned to it, and the room
to the PRO Desktop or to the CMS. The list of transmitted parameters may differ
depending on the type of the CMS and the selected communication protocol.
The device ID and the number of the loop (zone) can be found in its states in the Ajax
app.
Indication
Duress code is entered.
The panic button is pressed (if the Function button works in the panic button
mode).
The keypad is locked due to an attempt to guess a code.
Tamper alarm/recovery.
Hub connection loss/restoration.
The keypad is temporarily turned off/on.
Unsuccessful attempt to arm the security system (with Integrity Check
enabled).

When touching KeyPad, it wakes up highlighting the keyboard and indicating the
security mode: Armed, Disarmed, or Night Mode. The security mode is always
actual, regardless of the control device that was used to change it (the key fob
or app).
Event Indication
Malfunction indicator X blinks
Indicator noties about lack of communication
with hub or keypad lid opening. You can check
the reason for malfunction in the
KeyPad button pressed A short beep, the system’s current arming state
LED blinks once
The system is armed Short sound signal, Armed mode / Night mode
LED indicator lights up
The system is disarmed Two short sound signals, LED disarmed LED
indicator lights up
Incorrect passcode Long sound signal, the keyboard backlight
blinks 3 times
A malfunction is detected when arming
(e.g., the detector is lost)
A long beep, the system’s current arming state
LED blinks 3 times
The hub does not respond to the command —
no connection
Long sound signal, the malfunction indicator
lights up
KeyPad is locked after 3 unsuccessful attempts
to enter the passcode
Long sound signal, security mode indicators
blink simultaneously
Low battery
After arming/disarming the system, the
malfunction indicator blinks smoothly. The
keyboard is locked while the indicator blinks.
When activating KeyPad with low batteries, it
will beep with a long sound signal, the
malfunction indicator smoothly lights up and
then switches off
Connecting
Before connecting the device:
Ajax
Security System app

Only users with administrator rights can add a device to the app
How to connect KeyPad to the hub:
For detection and pairing to occur, KeyPad should be located within the
coverage of the wireless network of the hub (at the same protected object).
A request for connection to the hub is transmitted for a short time at the
moment of switching on the device.
If KeyPad failed to connect to the hub, switch it off for 5 seconds and retry.
The connected device will appear in the app device list. Update of the device
statuses in the list depends on the detector ping interval in the hub settings (the
default value is 36 seconds).
There are no pre-set passwords for KeyPad. Before using a KeyPad, set all necessary
passwords: common, personal, and duress code if you are forced to disarm the system.
1. Switch on the hub and check its Internet connection (the logo glows white
or green).
2. Install the . Create the account, add the hub to the app, and create
at least one room.
Ajax app
3. Make sure that the hub is not armed, and it does not update by checking its
status in the Ajax app.
1. Select the Add Device option in the Ajax app.
2. Name the device, scan/write manually the QR Code (located on the body
and packaging), and select the location room.
3. Select Add — the countdown will begin.
4. Switch on KeyPad by holding power button for 3 seconds — it will blink once
with the keyboard backlight.

Selecting the Location
The location of the device depends on its remoteness from the hub, and
obstacles hindering the radio signal transmission: walls, oors, large objects
inside the room.
The device developed only for indoor use.
Do not install KeyPad:
1. Near the radio transmission equipment, including that operates in 2G/3G/4G
mobile networks, Wi-Fi routers, transceivers, radio stations, as well as an
Ajax hub (it uses a GSM network).
2. Close to electrical wiring.
3. Close to metal objects and mirrors that can cause radio signal attenuation
or shading.
4. Outside the premises (outdoors).
5. Inside premises with the temperature and humidity beyond the range of
permissible limits.
6. Closer than 1 m to the hub.

Check the Jeweller signal strength at the installation location
During testing, the signal level is displayed in the app and on the keyboard with
security mode indicators (Armed mode), (Disarmed mode), (Night
mode) and malfunction indicator X.
If the signal level is low (one bar), we cannot guarantee the stable operation of
the device. Take all possible measures to improve the quality of the signal. At
least, move the device: even a 20 cm shift can signicantly improve the quality
of signal reception.
If after moving the device still has a low or unstable signal strength, use a
.
KeyPad is designed for operation when xed to the vertical surface. When using
KeyPad in hands, we cannot guarantee successful operation of the sensor
keyboard.
States
Parameter Value
Temperature Temperature of the device. Measured on the
processor and changes gradually
Jeweller Signal Strength Signal strength between the hub and KeyPad
Battery Charge
Battery level of the device. Two states available:
Lid The tamper mode of the device, which reacts to
radio
signal range extender
1. Devices
2. KeyPad
ОК
Battery discharged
How battery charge is displayed in
Ajax apps

the detachment of or damage to the body
Connection Connection status between the hub and the
KeyPad
ReX Displays the status of using a
Temporary Deactivation
Shows the status of the device: active,
completely disabled by the user, or only
notications about triggering of the device
tamper button are disabled
Firmware Detector rmware version
Device ID Device identier
Settings
Setting Value
First eld Device name, can be edited
Room Selecting the virtual room to which the device is
assigned
Arming/Disarming Permissions Selecting the security group to which KeyPad is
assigned
Group management Selecting the way of verication for
arming/disarming
To activate the Access Codes set
up for people who are not
registered in the system, select
the options on the keypad:
radio signal
range extender
1. Devices
2. KeyPad
3. Settings
Keypad code only
User passcode only
Keypad and user passcode

Keypad code only or Keypad and
user code
Keypad code Setting a passcode for arming/disarming
Duress Code Setting
Function Button
Selection of the button function *
Arming without Passcode If active, the system can be armed by pressing
Arm button without passcode
Unathorised Access Auto-lock
If active, the keyboard is locked for the pre-set
time after entering incorrect passcode three
times in a row (during 30 min). During this time,
the system cannot be disarmed via KeyPad
Auto-lock Time (min) Lock period after wrong passcode attempts
Brightness Brightness of the keyboard backlight
Buttons Volume Volume of the beeper
Alert with a siren if panic button is pressed
The setting appears if the Alarm mode is
selected for Function button.
If active, the Function button pressing triggers
the sirens installed at the object
Jeweller Signal Strength Test Switches the device to the signal strength test
mode
Signal Attenuation Test Switches the KeyPad to the signal fade test
a duress code for silent alarm
Off — the Function button is disabled and
does not execute any commands when
pressed
Alarm — by pressing the Function button,
the system sends an alarm to the
monitoring station of the security company
and to all users
Mute Interconnected Fire Detectors Alarm
— when pressed, mutes the re alarm of
FireProtect/FireProtect Plus detectors. The
feature works only if Interconnected Fire
Detectors Alarms is enabled
Learn more

mode (available in devices with rmware
version 3.50 and later)
Temporary Deactivation
Allows the user to disconnect the device
without removing it from the system.
Two options are available:
User Guide Opens the KeyPad User Manual
Unpair Device Disconnects the device from the hub and
deletes its settings
Setting up codes and passwords
Ajax security system allows you to set up a keypad password, as well as
personal passwords for users added to the hub.
With the OS Malevich 2.13.1 update, we have also added the ability to create
passwords for people who are not connected to the hub. This is convenient, for
example, to provide a cleaning company with access to security management.
See how to set up and use each type of a password below.
To install a personal passcode:
Each user sets a personal passcode individually!
Entirely— the device will not execute
system commands or participate in
automation scenarios, and the system will
ignore device alarms and other notications
Lid only— the system will ignore only
notications about the triggering of the
device tamper button
Learn more about temporary
deactivation of devices
1. Go to prole settings (Hub → Settings → Users → Your prole settings)
2. Click Access Code Settings (in this menu you can also see the user identier)
3. Set the User Code and Duress Code

To set up an access code for an unregistered person in the system
If you want to set up a duress code, change settings for access to groups, Night
mode, code ID, temporarily disable or delete this code, select it in the list and
make changes.
PRO or a user with administrator rights can set up an access code or change its settings.
This function is supported by hubs with OS Malevich 2.13.1 and higher. Access codes
are not supported by the Hub control panel.
Security management by passwords
You can control the security of the entire facility or separate groups using
common or personal passwordsas well as using access codes (congured by
PRO or a user with administrator rights).
If a personal password is used, the name of the user who armed/disarmed the
system is displayed in notications and in the hub event feed. If a common
password is used, the name of the user who changed the security mode is not
displayed.
Keypad access codes support hubs with OS Malevich 2.13.1 and higher. Hub control
panel does not support this function.
Security management of the entire facility using a common
password
1. Go to the hub settings (Hub → Settings ).
2. Select Keypad Access Codes.
3. Set up Username and Access Code.

Enter the common password and press the arming / disarming / Night
mode activation .
For example: 1234 →
Group security management with a common password
Enter the common password, press the *, enter the group ID and press the
arming / disarming / Night mode activation .
For example: 1234 → * → 2 →
If a group is assigned to the KeyPad (Arming / Disarming permission eld in the
keypad settings), you do not need to enter the group ID. To manage the arming
mode of this group, entering a common or personal password is sucient.
Please note that if a group is assigned to the KeyPad, you will not be able to
manage Night mode using a common password.
In this case, Night mode can only be managed using a personal password (if the
user has the appropriate rights).
Security management of the entire facility using a personal
password
Enter user ID, press *, enter personal password, and press the arming /
disarming / Night mode activation .
For example: 2 → * → 1234 →
Group security management using a personal password
What is Group ID?
Rights in the Ajax security system
What is User ID?

Enter user ID, press *, enter personal password, press*, enter group ID, and
press the arming / disarming / Night mode activation .
For example: 2 → * → 1234 →* → 5 →
If a group is assigned to the KeyPad (Arming / Disarming permission eld in the
keypad settings), you do not need to enter the group ID. To manage the arming
mode of this group, entering a personal password is sucient.
Security control of the entire object using an access code
Enter the access code and press the arming / disarming / Night mode
activation key.
For example: 1234 →
Security management of the group using a common code
Enter the access code, press the *, enter the group ID and press the arming /
disarming / Night mode activation key.
For example: 1234 → *→ 2 →
Using a duress password
A duress password allows you to raise a silent alarm and imitate alarm
deactivation. A silent alarm means that the Ajax app and sirens will not shout
and expose you. But a security company and other users will be alerted
instantly. You can use both personal and common duress password. You can
also set up a duress access code for people not registered in the system.
What is Group ID?
What is User ID?
WhatisGroupID?
What is a duress password and how do you use it?

Scenarios and sirens react to disarming under duress in the same way as to normal
disarming.
To use a common duress password:
Enter the common duress password and press the disarming key .
For example: 4321 →
To use a personal duress password:
Enter user ID, press *, then enter personal duress password and press the
disarming key .
For example: 2 → * → 4422 →
To use a duress access code:
Enter the duress access code and press the disarm key .
For example: 4567 →
How the re alarm muting function works
Using the KeyPad, you can mute the interconnected re detectors alarm by
pressing the Function button (if the corresponding setting is enabled). The
reaction of the system to pressing a button depends on the state of the system:
Interconnected Fire Detectors Alarms have already propagated — by the
rst press of the Function button, all sirens of the re detectors are muted,
except for those that registered the alarm. Pressing the button again mutes
the remaining detectors.
The interconnected alarms delay time lasts — by pressing the Function
button, the siren of the triggered FireProtect/FireProtect Plus detector is
muted.
Learn more about Interconnected Fire Detectors Alarms

With the update, users can mute re alarms in their groups without
affecting detectors in the groups to which they do not have access.
Functionality Testing
The Ajax security system allows conducting tests for checking the functionality
of connected devices.
The tests do not start straight away but within a period of 36 seconds when
using the standard settings. The test time start depends on the settings of the
detector scanning period (the paragraph on “Jeweller” settings in hub settings).
Installation
Before installing the detector, make sure that you have selected the optimal location and
it is in compliance with the guidelines contained in this manual!
KeyPad should be attached to the vertical surface.
OS Malevich 2.12
Learn more
Jeweller Signal Strength Test
Attenuation Test
1. Attach the SmartBracket panel to the surface using bundled screws, using
at least two xing points (one of them — above the tamper). After selecting
other attachment hardware, make sure that they do not damage or deform
the panel.
The double-sided adhesive tape may be only used for temporary attachment of
KeyPad. The tape will run dry in course of time, which may result in the falling of the
KeyPad and damage of the device.

As soon as the KeyPad is xed in SmartBracket, it will blink with the LED
X(Fault) — this will be a signal that the tamper has been actuated.
If the malfunction indicator Xdid not blink after installation in SmartBracket,
check the status of the tamper in the and then check the xing
tightness of the panel.
If the KeyPad is torn off from the surface or removed from the attachment panel,
you will receive the notication.
KeyPad Maintenance and Battery Replacement
Check the KeyPad operating capability on a regular basis.
The battery installed in the KeyPad ensures up to 2 years of autonomous
operation (with the inquiry frequency by the hub of 3 minutes). If the KeyPad
battery is low, the security system will send the relevant notices, and the
malfunction indicator will smoothly lights up and goes out after each successful
passcode entry.
Complete Set
Technical Specications
2. Put KeyPad on the attachment panel and tighten the mounting screw on the
body underside.
Ajax app
How long Ajax devices operate on batteries, and what affects this
Battery Replacement
1. KeyPad
2. SmartBracket mounting panel
3. Batteries AAA (pre-installed) — 4 pcs
4. Installation kit
5. Quick Start Guide

Sensor type Capacitive
Anti-tamper switch Yes
Protection against passcode guessing Yes
Radio communication protocol
Jeweller
Radio frequency band
866.0 – 866.5 MHz
868.0 – 868.6 MHz
868.7 – 869.2 MHz
905.0 – 926.5 MHz
915.85 – 926.5 MHz
921.0 – 922.0 MHz
Depends on the region of sale.
Compatibility Operates only with all Ajax , and
Maximum RF output power Up to 20 mW
Modulation of the radio signal GFSK
Radio signal range
Up to 1,700 m (if there are no obstacles)
Power supply 4 × AAA batteries
Power supply voltage 3 V (batteries are installed in pairs)
Battery life Up to 2 years
Installation method Indoors
Operating temperature range From -10°C to +40°C
Operating humidity Up to 75%
Overall dimensions 150 × 103 × 14 mm
Weight 197 g
Service life 10 years
Certication
Security Grade 2, Environmental Class II in
conformity with the requirements of EN 50131-
1, EN 50131-3, EN 50131-5-3
Learn more
hubs radio
signal range extenders
Learn more