Thank you for choosing an Alpine product! We aim to please with our wide range of products
including Fountains, Birdbaths, Statuary, Pond Supplies & More. All of our products are
constructed from the highest quality materials. In the event that we have not achieved our
usual standard of excellence, we will repair or replace, at our discretion, within the warranty
period. A valid proof of purchase, with the purchase date clearly indicated, must be provided.
Photos of defective merchandise will also be required to help distinguish the actual cause of
the defect. Please read below for a detailed description of warranty coverage.
•Water Damage
Alpine products are not manufactured to withstand extreme temperatures. Improper
storage that allows water to freeze within a product may cause damage, is
considered negligence, and will not be covered under this warranty. The use of
“hard water,” and/or caustic cleaners, can affect the painted or other finishes.
Failure to keep the unit clean, and use of such additives/cleaners, will also void the
warranty. Please note: for fountains, it is normal for some splashing to occur and
protecting the immediate surfaces is not the responsibility of Alpine Corporation.
•Paint & Color (Retention and/or Loss)
The use of water will cause natural erosion to the color. This area can be touched
up using standard paint. The paint is designed to protect the entire finish against
breakdown of color. As with any product, all finishes with time will gradually fade
and discolor. The warranty will only cover against severe or complete fading, within
the first year from date of purchase, with the above exclusion.
•Procedure/Service
Should a warranty/claim be needed, you should contact the retailer from whom you
purchased the product. If that is not an option, you can contact Alpine Corporation
at www.alpine4u.com. When contacting Alpine Corporation, you must be prepared
to show proof of purchase, provide photographs and any other information needed to
validate your claim. This may be necessary to distinguish between a partial or
complete replacement of a defective product. The warranty does not cover any
items with multiple parts; the warranty will ONLY cover the individual component of
the unit/item that may be defective. Replacement parts can be made available to a
consumer through the original selling party, or an approved parts retailer. If this is
not an option, contact our customer service department. Item is covered under one
year limited warranty from the date of purchase. When requesting replacement
parts due to a warranty claim after 30 days of purchase, credit card
information will be requested for shipping charges.
•Not Covered Under Warranty
The limited warranty will NOT cover cases of damages due to:
1. Damages caused in Transit
2. Inadequate care and/or neglect
3. Environmental and/or natural elements
4. Immersion in water, unless specified
5. Improper Installation/Storage and/or Maintenance
This warranty is void if the product has been damaged by accident, misuse, negligence,
improper installation and/or modifications have occurred. This includes any and/or all defects
arising out of freezing water damage, hard water damage, failure to keep the unit clean and
free of harmful additives such as bleach, chlorine, etc…. which affects the paint and/or parts.
This warranty also does not cover any additional charges or installation, removal, disposal
and/or shipping costs or consequential damage associated with any warranty claim.
